{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/xendit/jobs/7754943003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5773614003,"location":{"name":"Bangkok, Thailand"},"metadata":null,"id":7754943003,"updated_at":"2026-06-18T04:58:01-04:00","requisition_id":"1316","title":"Account Manager","company_name":"Xendit","first_published":"2026-06-08T04:10:23-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.xendit.co/en/\u0026quot;\u0026gt;Xendit\u0026lt;/a\u0026gt; provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and \u0026lt;a href=\u0026quot;https://techcrunch.com/2021/03/02/indonesia-payments-infra-startup-xendit-raises-64-6m/\u0026quot;\u0026gt;backed by global top-10 VCs\u0026lt;/a\u0026gt;. We’re proud to be featured on among the fastest growing companies by \u0026lt;a href=\u0026quot;https://www.ycombinator.com/topcompanies\u0026quot;\u0026gt;Y-Combinator\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;About the Job\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a highly motivated and strategically-minded Account Manager to own and grow our SME portfolio in Thailand. In this role, you will partner with Thailand’s most ambitious mid-market businesses, including emerging e-commerce brands and local tech innovators. We aren\u0026#39;t looking for a \u0026quot;check-in\u0026quot; person, we need a growth architect who thrives on seeing their clients level up.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Minimum Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of B2B account management or strategic sales experience in financial services, fintech, or payments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of consistently growing revenue within pool accounts. Experience managing global accounts is a strong plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with the Thailand market is essential. You understand the need and cultural nuances of the Thai merchants\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Core Competencies:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Builder \u0026amp;amp; Founder-Like Mentality: You thrive in “zero-to-one” environments. You are hands-on, take full ownership, and are relentless in removing blockers for your clients and your team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional Communicator: You possess professional proficiency in Thai and English. You can persuasively present to a boardroom in Thailand and collaborate effectively with internal teams in SEA\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data-Led \u0026amp;amp; Analytical: You make decisions based on data, not gut feel. You can analyze transaction patterns to identify risk and untapped potential\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Attributes We Value:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hustle with Integrity: You move fast, but you build trust through transparency and reliability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curiosity: You constantly ask “why” and dig deep to understand the root problem, not just the surface request\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resilience: You are undeterred by long sales cycles and complex procurement processes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Responsibilities\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;1.⁠ ⁠Strategic Portfolio Growth \u0026amp;amp; Revenue Ownership\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the full P\u0026amp;amp;L for a portfolio of pool accounts. Drive revenue and transaction volume through upselling, cross-selling (Pay-in, FX, payouts) and new use case expansion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute comprehensive 12-18 month account plans for each major client, articulating clear growth strategies and proactively managing churn risk\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistently exceed revenue targets by focusing on high-impact input metrics and maintaining a clean, accurate pipeline in Salesforce\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;2.⁠ ⁠Executive \u0026amp;amp; Multi-Stakeholder Relationship Building\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and nurture C-level relationships(CEO, CFO, Head of Product, CTO) within your accounts. Understand their strategic objectives and align Xendit’s roadmap to solve their core business challenges\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead Quarterly Business Reviews (QBRs) and executive business reviews, providing data-driven insights and demonstrating clear ROI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the trusted advisor and single point of contact, navigating complex organizational structures to secure buy-in and consensus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;3.⁠ ⁠Cross-Functional Influence\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with internal teams (Product, Engineering, Compliance, Legal) to bring the our clients’ needs back to the organization, influencing our product roadmap and regional strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with the Business Development and Solutions teams to identify and scope net-new opportunities, bridging the gap between commercial terms and technical feasibility\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;4.⁠ ⁠Market Intelligence \u0026amp;amp; Local Expertise\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Stay ahead of regulatory shifts and payment trends in Thailand\u0026amp;nbsp; and Southeast Asia. Act as a subject matter expert on cross-border flows between\u0026amp;nbsp; Thailand, SEA and CN/HK\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify synergies between Xendit’s 7-market licensed infrastructure and the specific needs of Thailand expanding into the region\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Do whatever it takes to make Xendit succeed!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Join Xendit?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Impact at Scale: You won’t be a small cog in a giant machine. You will own a significant book of business that directly impacts Xendit’s regional growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Licensed Infrastructure: Sell more than just a gateway. You have acquiring, remittance , banking, VASP, and lending licenses as your arsenal.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Culture of Builders: We are a team of doers. We hire people who want to build, not just maintain.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accelerated Career Growth: We promote from within and offer high-visibility projects with direct exposure to global leadership.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4018181003,"name":"Growth","child_ids":[],"parent_id":null}],"offices":[{"id":4021281003,"name":"Thailand","location":"Bangkok, Thailand","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/xendit/jobs/7733314003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5765600003,"location":{"name":"Jakarta, Indonesia"},"metadata":null,"id":7733314003,"updated_at":"2026-06-18T04:14:58-04:00","requisition_id":"1288","title":"Banking Experiments Business Director","company_name":"Xendit","first_published":"2026-05-19T05:30:44-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.xendit.co/en/\u0026quot;\u0026gt;Xendit\u0026lt;/a\u0026gt; provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and \u0026lt;a href=\u0026quot;https://techcrunch.com/2021/03/02/indonesia-payments-infra-startup-xendit-raises-64-6m/\u0026quot;\u0026gt;backed by global top-10 VCs\u0026lt;/a\u0026gt;. We’re proud to be featured on among the fastest growing companies by \u0026lt;a href=\u0026quot;https://www.ycombinator.com/topcompanies\u0026quot;\u0026gt;Y-Combinator\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;About the Job\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The Business Director role is expected to drive business development activities to continuously drive revenue and profitability of the banking products. The role is also expected to work closely with regional credit risk function of the group to ensure the asset quality of the bank is healthy and manageable\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Expected outcomes within 12 months:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Agree RAC for new lending products with regional credit risk\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish processes to ensure smooth interaction with regional credit risk\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build validated pipeline for new lending products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Devise go-to-market playbook for new lending products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Validate a new alternative funding products as additional source of funding to support loan book growth\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Minimum Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated 5+ years experience in banking industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 3+ years of experience in sales / business development function of a financial services institution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent in written and verbal English\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Has proven track records in credit risk analysis, business lending savvy with sufficient knowledge of consumer lending and other lending segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re willing to work harder than most and humble enough to learn from people much younger than you\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are agile, willing to work on various tasks of different natures if necessary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You communicate well across teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You thrive on autonomy and have proven you can push towards a goal by yourself\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;When your coworker needs help late at night and it’s not related to you, you’re down to support them on menial tasks if it makes their lives easier\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Candidate who has a great ownership mentality and a team player that can be relied on\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Preferred Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Background in business or sales, with a solid understanding of organizational needs and goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous exposure to scaling a company from 200 to 1000+ employees in a tech, B2B/B2C, SaaS, e-commerce, or payments startup environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in headhunting and talent acquisition, including sourcing, assessing, and hiring top talent, preferably in a headhunting or recruitment agency setting\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Responsibilities\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Heads Sales / AM / Collection functions for the lending business\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Devise new alternative funding products to to finance loan book growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coach sales team members to enable them to execute go-to-market playbook\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as primary liaison for regional credit risk\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure all lending ops related processes are as per banking industry standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Go above and beyond to contribute to the success of Xendit\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Do whatever it takes to make Xendit succeed\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4018148003,"name":"Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4029843003,"name":"Indonesia","location":"Jakarta, Jakarta, Indonesia","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/xendit/jobs/7771521003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5780556003,"location":{"name":"Bangkok, Thailand"},"metadata":null,"id":7771521003,"updated_at":"2026-06-19T04:33:34-04:00","requisition_id":null,"title":"Customer Experience Generalist","company_name":"Xendit","first_published":"2026-06-15T01:00:52-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.xendit.co/en/\u0026quot;\u0026gt;Xendit\u0026lt;/a\u0026gt; provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and \u0026lt;a href=\u0026quot;https://techcrunch.com/2021/03/02/indonesia-payments-infra-startup-xendit-raises-64-6m/\u0026quot;\u0026gt;backed by global top-10 VCs\u0026lt;/a\u0026gt;. We’re proud to be featured on among the fastest growing companies by \u0026lt;a href=\u0026quot;https://www.ycombinator.com/topcompanies\u0026quot;\u0026gt;Y-Combinator\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;About the Job\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Customer Experience Generalist, you will be in a fast-paced team that provides our customers with undivided attention and care. You will be ready to take on any issues or inquiries that our customers raise, work to prevent fires and support our customer\u0026#39;s hurdle. You will capture important customer insights and feedback from inquiries that you will receive which will help us to continuously improve our product and service delivery. You will collaborate with various departments to solve the inquiries from customers. Through all the intensity of Customer Success, you will be the expert of our customers. You will understand our customers’ pains, and solve it as your day to day activities! Given the continuous nature of transactions in the payments industry, we must remain prepared at all times to assist our customers. As customers are our utmost priority, your role as the Customer Success is crucial.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Behaviour\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Responsive\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enjoy the puzzle of solving open-ended problems; you have a great analytical mindset\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to be rostered on for weekends and public holiday\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform can do attitude in handling assigned projects which involve research, analysis, also driving them to completion if required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate well in English across teams within Xendit discipline and self-driven Confidence Eager to learn\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re goal oriented and able to pursue objectives consistent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re able to show empathy and provide calm-responses to our customers to win their confidence\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Experience\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Have minimum 1 years experience in Customer/Merchant Operations management or similar departments in B2B sectors and/OR Relationship Management Experience in Banks, Financial Institutions. Fresh graduates who are eager to learn are also welcome.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Graduate from reputable Universities majoring in : Engineering, Management, Finance / Accounting, Communications, Computer science/IT\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Plus point if you are experienced in ticket management platform i.e. Zendesk, Freshdesk, Zoho, or similar tools\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Responsibilities\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Handle customer inquiry by communicating through various channels to solve their needs\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Communicate with customers through Email, Whatsapp, Slack, Live Chat and ticketing platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide necessary information requested by customers including but not limited to transaction, product, and onboarding related questions, and do escalation to related stakeholders if necessary.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze customer transaction status with operational tools (Splunk, Redash, Postman).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shows empathy\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;to ensure customer satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise awareness of existing issues or problems to other CS teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ask relevant questions to the customer to capture more context of the inquiries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify detailed types of inquiries in the ticketing platform for inquiry data insight, that will be used for product and process improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide support our customers during \u0026lt;strong\u0026gt;Daylight time (operation working hour from 8:00 AM – 8:00 PM Bangkok time/GMT+7)\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Drive or contribute to changes \u0026amp;amp; implementation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Generate idea of operational excellence project from experience in handling customer inquiry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to operational excellence projects and coordinate with relevant stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4018724003,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[{"id":4021281003,"name":"Thailand","location":"Bangkok, Thailand","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/xendit/jobs/7698002003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5749861003,"location":{"name":"Jakarta, Indonesia; Manila, Philippines"},"metadata":null,"id":7698002003,"updated_at":"2026-06-18T04:14:58-04:00","requisition_id":"1270","title":"Customer Experience Generalist (Daylight)","company_name":"Xendit","first_published":"2026-04-13T06:35:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.xendit.co/en/\u0026quot;\u0026gt;Xendit\u0026lt;/a\u0026gt; provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and \u0026lt;a href=\u0026quot;https://techcrunch.com/2021/03/02/indonesia-payments-infra-startup-xendit-raises-64-6m/\u0026quot;\u0026gt;backed by global top-10 VCs\u0026lt;/a\u0026gt;. We’re proud to be featured on among the fastest growing companies by \u0026lt;a href=\u0026quot;https://www.ycombinator.com/topcompanies\u0026quot;\u0026gt;Y-Combinator\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;\n\u0026lt;h3\u0026gt;About the Job\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As a Customer Experience Generalist, you will be in a fast-paced team that provides our customers with undivided attention and care. You will be ready to take on any issues or inquiries that our customer’s raise, work to prevent fires and support our customer\u0026#39;s hurdle. You will capture important customer insights and feedback from inquiries that you will receive which will help us to continuously improve our product and service delivery. You will collaborate with various departments to solve the inquiries from customers. Through all the intensity of Customer Experience, you will be the expert of our customers. You will understand our customers’ pains, and solve it as your day to day activities! Given the continuous nature of transactions in the payments industry, we must remain prepared at all times to assist our customers. As customers are our utmost priority, your role as the Customer Experience is crucial.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Behaviors\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Responsive\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enjoy\u0026amp;nbsp;the\u0026amp;nbsp;puzzle\u0026amp;nbsp;of\u0026amp;nbsp;solving\u0026amp;nbsp;open-ended\u0026amp;nbsp;problems;\u0026amp;nbsp;you\u0026amp;nbsp;have\u0026amp;nbsp;a\u0026amp;nbsp;great\u0026amp;nbsp;analytical\u0026amp;nbsp;mindset\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing\u0026amp;nbsp;to\u0026amp;nbsp;be\u0026amp;nbsp;rostered\u0026amp;nbsp;on\u0026amp;nbsp;for\u0026amp;nbsp;weekends\u0026amp;nbsp;and\u0026amp;nbsp;public\u0026amp;nbsp;holiday\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform\u0026amp;nbsp;can\u0026amp;nbsp;do\u0026amp;nbsp;attitude\u0026amp;nbsp;in\u0026amp;nbsp;handling\u0026amp;nbsp;assigned\u0026amp;nbsp;projects\u0026amp;nbsp;which\u0026amp;nbsp;involve\u0026amp;nbsp;research,\u0026amp;nbsp;analysis,\u0026amp;nbsp;also\u0026amp;nbsp;driving\u0026amp;nbsp;them\u0026amp;nbsp;to\u0026amp;nbsp;completion\u0026amp;nbsp;if\u0026amp;nbsp;required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate\u0026amp;nbsp;well\u0026amp;nbsp;in\u0026amp;nbsp;English\u0026amp;nbsp;across\u0026amp;nbsp;teams\u0026amp;nbsp;within\u0026amp;nbsp;Xendit\u0026amp;nbsp;discipline\u0026amp;nbsp;and\u0026amp;nbsp;self-driven\u0026amp;nbsp;Confidence\u0026amp;nbsp;Eager\u0026amp;nbsp;to\u0026amp;nbsp;learn\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re\u0026amp;nbsp;goal\u0026amp;nbsp;oriented\u0026amp;nbsp;and\u0026amp;nbsp;able\u0026amp;nbsp;to\u0026amp;nbsp;pursue\u0026amp;nbsp;objectives\u0026amp;nbsp;consistent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re\u0026amp;nbsp;able\u0026amp;nbsp;to\u0026amp;nbsp;show\u0026amp;nbsp;empathy\u0026amp;nbsp;and\u0026amp;nbsp;provide\u0026amp;nbsp;calm-responses\u0026amp;nbsp;to\u0026amp;nbsp;our\u0026amp;nbsp;customers\u0026amp;nbsp;to\u0026amp;nbsp;win\u0026amp;nbsp;their\u0026amp;nbsp;confidence\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Have\u0026amp;nbsp;minimum\u0026amp;nbsp;1\u0026amp;nbsp;years\u0026amp;nbsp;experience\u0026amp;nbsp;in\u0026amp;nbsp;Customer/Merchant\u0026amp;nbsp;Operations\u0026amp;nbsp;management\u0026amp;nbsp;or\u0026amp;nbsp;similar\u0026amp;nbsp;departments\u0026amp;nbsp;in\u0026amp;nbsp;B2B\u0026amp;nbsp;sectors\u0026amp;nbsp;and/OR\u0026amp;nbsp;Relationship\u0026amp;nbsp;Management\u0026amp;nbsp;Experience\u0026amp;nbsp;in\u0026amp;nbsp;Banks,\u0026amp;nbsp;Financial\u0026amp;nbsp;Institutions.\u0026amp;nbsp;Fresh\u0026amp;nbsp;graduates\u0026amp;nbsp;who\u0026amp;nbsp;are\u0026amp;nbsp;eager\u0026amp;nbsp;to\u0026amp;nbsp;learn\u0026amp;nbsp;are\u0026amp;nbsp;also\u0026amp;nbsp;welcome.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Graduate from reputable Universities majoring in : Engineering,\u0026amp;nbsp;Management,\u0026amp;nbsp;Finance / Accounting,\u0026amp;nbsp;Communications,\u0026amp;nbsp;Computer\u0026amp;nbsp;science/IT\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Plus\u0026amp;nbsp;point\u0026amp;nbsp;if\u0026amp;nbsp;you\u0026amp;nbsp;are\u0026amp;nbsp;experienced\u0026amp;nbsp;in\u0026amp;nbsp;ticket\u0026amp;nbsp;management\u0026amp;nbsp;platform\u0026amp;nbsp;i.e.\u0026amp;nbsp;Zendesk,\u0026amp;nbsp;Freshdesk,\u0026amp;nbsp;Zoho,\u0026amp;nbsp;or\u0026amp;nbsp;similar\u0026amp;nbsp;tools\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Responsibilities\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Handle\u0026amp;nbsp;customer\u0026amp;nbsp;inquiry\u0026amp;nbsp;by\u0026amp;nbsp;communicating\u0026amp;nbsp;through\u0026amp;nbsp;various\u0026amp;nbsp;channels\u0026amp;nbsp;to\u0026amp;nbsp;solve\u0026amp;nbsp;their\u0026amp;nbsp;needs\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Communicate\u0026amp;nbsp;with\u0026amp;nbsp;customers\u0026amp;nbsp;through\u0026amp;nbsp;Email,\u0026amp;nbsp;Whatsapp,\u0026amp;nbsp;Slack,\u0026amp;nbsp;Live\u0026amp;nbsp;Chat\u0026amp;nbsp;and\u0026amp;nbsp;ticketing\u0026amp;nbsp;platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide\u0026amp;nbsp;necessary\u0026amp;nbsp;information\u0026amp;nbsp;requested\u0026amp;nbsp;by\u0026amp;nbsp;customers\u0026amp;nbsp;including\u0026amp;nbsp;but\u0026amp;nbsp;not\u0026amp;nbsp;limited\u0026amp;nbsp;to\u0026amp;nbsp;transaction,\u0026amp;nbsp;product,\u0026amp;nbsp;and\u0026amp;nbsp;onboarding\u0026amp;nbsp;related\u0026amp;nbsp;questions,\u0026amp;nbsp;and\u0026amp;nbsp;do\u0026amp;nbsp;escalation\u0026amp;nbsp;to\u0026amp;nbsp;related\u0026amp;nbsp;stakeholders\u0026amp;nbsp;if\u0026amp;nbsp;necessary.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze\u0026amp;nbsp;customer\u0026amp;nbsp;transaction\u0026amp;nbsp;status\u0026amp;nbsp;with\u0026amp;nbsp;operational\u0026amp;nbsp;tools\u0026amp;nbsp;(Splunk,\u0026amp;nbsp;Redash,\u0026amp;nbsp;Postman).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shows\u0026amp;nbsp;empathy\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;to\u0026amp;nbsp;ensure\u0026amp;nbsp;customer\u0026amp;nbsp;satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise\u0026amp;nbsp;awareness\u0026amp;nbsp;of\u0026amp;nbsp;existing\u0026amp;nbsp;issues\u0026amp;nbsp;or\u0026amp;nbsp;problems\u0026amp;nbsp;to\u0026amp;nbsp;other\u0026amp;nbsp;CS\u0026amp;nbsp;teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ask\u0026amp;nbsp;relevant\u0026amp;nbsp;questions\u0026amp;nbsp;to\u0026amp;nbsp;the\u0026amp;nbsp;customer\u0026amp;nbsp;to\u0026amp;nbsp;capture\u0026amp;nbsp;more\u0026amp;nbsp;context\u0026amp;nbsp;of\u0026amp;nbsp;the\u0026amp;nbsp;inquiries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify\u0026amp;nbsp;detailed\u0026amp;nbsp;types\u0026amp;nbsp;of\u0026amp;nbsp;inquiries\u0026amp;nbsp;in\u0026amp;nbsp;the\u0026amp;nbsp;ticketing\u0026amp;nbsp;platform\u0026amp;nbsp;for\u0026amp;nbsp;inquiry\u0026amp;nbsp;data\u0026amp;nbsp;insight,\u0026amp;nbsp;that\u0026amp;nbsp;will\u0026amp;nbsp;be\u0026amp;nbsp;used\u0026amp;nbsp;for\u0026amp;nbsp;product\u0026amp;nbsp;and\u0026amp;nbsp;process\u0026amp;nbsp;improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide support our customers during\u0026amp;nbsp;\u0026lt;strong\u0026gt;Daylight time (operation working hour from (8am - 2pm, 2pm -8 pm GMT +7 / 9am - 3pm, 3pm - 9pm GMT +8)\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Drive\u0026amp;nbsp;or\u0026amp;nbsp;contribute\u0026amp;nbsp;to\u0026amp;nbsp;changes\u0026amp;nbsp;\u0026amp;amp;\u0026amp;nbsp;implementation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Generate idea of operational excellence project from experience in handling customer inquiry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute\u0026amp;nbsp;to\u0026amp;nbsp;operational\u0026amp;nbsp;excellence\u0026amp;nbsp;projects\u0026amp;nbsp;and\u0026amp;nbsp;coordinate\u0026amp;nbsp;with\u0026amp;nbsp;relevant\u0026amp;nbsp;stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;","departments":[{"id":4018724003,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[{"id":4029843003,"name":"Indonesia","location":"Jakarta, Jakarta, Indonesia","child_ids":[],"parent_id":null},{"id":4010057003,"name":"Philippines","location":"Manila, Manila, Philippines","child_ids":[4096712003],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/xendit/jobs/7650615003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5726252003,"location":{"name":"Bangkok, Thailand; Jakarta, Indonesia; Kuala Lumpur, Malaysia; Manila, Philippines"},"metadata":null,"id":7650615003,"updated_at":"2026-06-18T04:14:58-04:00","requisition_id":"1246","title":"Financial Operations - Cross-Border Ops Lead","company_name":"Xendit","first_published":"2026-03-11T23:48:09-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.xendit.co/en/\u0026quot;\u0026gt;Xendit\u0026lt;/a\u0026gt; provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and \u0026lt;a href=\u0026quot;https://techcrunch.com/2021/03/02/indonesia-payments-infra-startup-xendit-raises-64-6m/\u0026quot;\u0026gt;backed by global top-10 VCs\u0026lt;/a\u0026gt;. We’re proud to be featured on among the fastest growing companies by \u0026lt;a href=\u0026quot;https://www.ycombinator.com/topcompanies\u0026quot;\u0026gt;Y-Combinator\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;About the Job\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;You are looking for a challenge, eager for a fast-paced startup environment that will push you out of your comfort zone, where learning happens. Most importantly, you’re a problem solver with exquisite attention to detail , unafraid to get technical to understand the root cause of an issue.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Financial Operations team manages all customer funds across the region, ensuring that funds are placed appropriately, liquidity is managed correctly, transactions are reconciled and all manual operations to support customer fund flows are executed to an extremely high standard.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As we expand across more countries, we have developed a global offering (“Global Accounts”) for our merchants, allowing them to move funds seamlessly across currencies and leverage any of Xendit’s global services from within one dashboard. This role will be the main owner of all regional fund flows, overseeing float management, liquidity forecasting, day to day operations, cross border and FX operations. The focus will be on the strategy and management of this, while execution will primarily be done by the existing operations team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you can be accurate and detail-oriented under pressure, are always reliable, collaborative, and love the dynamic environment of operations, we want to hear from you. Bonus points for those who love challenging the status quo.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Minimum Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Graduate of Management, Accounting, Finance, or a similar course, with 5-8 years of relevant experience in a start-up/fast paced environment or within the payments, fintech, or financial services spaces\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 3 years working in cross-border and FX operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to get your hands dirty, getting into the weeds of the operations to ensure they are done in the most efficient and effective manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable dealing with large datasets and data analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Constantly looking to push the bar and increase standards of operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a discerning ability to prioritize workload in line with tight deadlines and work effectively under pressure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are a team player and communicate well with internal and external stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have great ownership mentality and have proven you can push towards a goal by yourself\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You pick up new skills quickly using a combination of self-exploration and relationship building\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are detail-oriented and able to manage multiple priorities while maintaining quality work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Detail oriented, can see patterns in data/information or notice when something is amiss\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Located in Jakarta, Bangkok, Manila or Kuala Lumpur\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Preferred Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working in or dealing with banks or large financial institutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with SQL or visualization tools (e.g. Looker)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in managing a Finance / Financial Operations team of 4-6 people\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing a geographically dispersed team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Responsibilities\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Design \u0026amp;amp; execute the fund management \u0026amp;amp; liquidity strategy for Global Accounts operations\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Understand all fund flows, their volumes, and their liquidity requirements, in order to design the right strategy to support these operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design \u0026amp;amp; execute on the strategy to manage liquidity in the most operationally and cost effective manner for Xendit. Adjust strategy as needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor funds across the region through the day to ensure correct allocation across accounts and currencies\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Monitor Global Accounts \u0026amp;amp; FX operations to ensure seamless execution\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Execution of Global Accounts \u0026amp;amp; FX operations will be done by the existing Financial Operations team. Oversee and guide the operations to ensure that there are no errors or disruptions to merchant flows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create or update SOPs as required to correct operations and ensure they all follow best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Address and manage any operational issues or escalations independently\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Operational improvements \u0026amp;amp; reporting\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Focus on the processes and tooling to enable the execution of cross border fund flows and liquidity operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Report on Global Accounts operations and liquidity statuses to the Financial Operations Head and to broader leadership as required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;⁠⁠Own and drive Global Accounts \u0026amp;amp; FX metrics such as efficiency and accuracy\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Work closely with various internal teams to drive success\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The reconciliations of all fund flows are done by a centralised team. Work closely with this team on all Global Accounts / FX recons to ensure they have the information they need and to address any questions / unreconciled items that arise\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;As the product continues to evolve, partner closely with the product team to give feedback on the product and provide FinOps’ input and requests, to ensure future builds and evolutions meet our operational requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solve complex problems by working across product, regional partnerships, treasury, compliance, sales and growth teams to ensure FinOps is able to support all aspects of our Global Accounts\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Do whatever it takes to make Xendit succeed\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4018724003,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[{"id":4029843003,"name":"Indonesia","location":"Jakarta, Jakarta, Indonesia","child_ids":[],"parent_id":null},{"id":4010061003,"name":"Malaysia","location":"Kuala Lumpur, Kuala Lumpur, Malaysia","child_ids":[],"parent_id":null},{"id":4010057003,"name":"Philippines","location":"Manila, Manila, Philippines","child_ids":[4096712003],"parent_id":null},{"id":4021281003,"name":"Thailand","location":"Bangkok, Thailand","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/xendit/jobs/7681605003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5741133003,"location":{"name":"Manila, Philippines"},"metadata":null,"id":7681605003,"updated_at":"2026-06-18T04:14:58-04:00","requisition_id":"1256","title":"Financial Operations Lead - DragonPay Team","company_name":"Xendit","first_published":"2026-04-10T07:41:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.xendit.co/en/\u0026quot;\u0026gt;Xendit\u0026lt;/a\u0026gt; provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and \u0026lt;a href=\u0026quot;https://techcrunch.com/2021/03/02/indonesia-payments-infra-startup-xendit-raises-64-6m/\u0026quot;\u0026gt;backed by global top-10 VCs\u0026lt;/a\u0026gt;. We’re proud to be featured on among the fastest growing companies by \u0026lt;a href=\u0026quot;https://www.ycombinator.com/topcompanies\u0026quot;\u0026gt;Y-Combinator\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;About the Job\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;You are looking for a challenge, eager for a fast-paced startup environment that will push you out of your comfort zone, where learning happens. Most importantly, you’re a problem solver with exquisite attention to detail , unafraid to get technical to understand the root cause of an issue.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Financial Operations team manages all customer funds across the region, ensuring that funds are placed appropriately, liquidity is managed correctly, transactions are reconciled and all manual operations to support customer fund flows are executed to an extremely high standard.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role specifically is to run the FX and Cash Management teams for our sister entity, DragonPay, while still reporting regionally into the Xendit Head of FinOps. The DragonPay team currently operates independently of Xendit, but the goal is to align our operations across entities and use best practices from each to raise the bar.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you can be accurate and detail-oriented under pressure, are always reliable, collaborative, and love the dynamic environment of operations, we want to hear from you. Bonus points for those who love challenging the status quo.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Minimum Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Graduate of Management, Accounting, Finance, or a similar course, with 6-8 years of relevant experience in a start-up/fast paced environment or within the payments, fintech, or financial services spaces\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 3 years working in cross-border and FX operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in managing a Finance / Financial Operations team of 6-8 people\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to get your hands dirty, getting into the weeds of the operations to ensure they are done in the most efficient and effective manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable dealing with large datasets and data analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Constantly looking to push the bar and increase standards of operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a discerning ability to prioritize workload in line with tight deadlines and work effectively under pressure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are a team player and communicate well with internal and external stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have great ownership mentality and have proven you can push towards a goal by yourself\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You pick up new skills quickly using a combination of self-exploration and relationship building\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are detail-oriented and able to manage multiple priorities while maintaining quality work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Detail oriented, can see patterns in data/information or notice when something is amiss\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Located in Manila, able to go to the DragonPay office in Marikina daily\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Preferred Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working in or dealing with banks or large financial institutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with SQL or visualization tools (e.g. Looker)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 3 years working in cash management / treasury operations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Responsibilities\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Oversee \u0026amp;amp; execute the fund management \u0026amp;amp; liquidity strategy for DragonPay operations\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Understand all fund flows, their volumes, and their liquidity requirements, in order to build on the existing strategy to support these operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enhance the existing strategy to manage liquidity in the most operationally and cost effective manner for Xendit. Adjust strategy as needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor funds through the day to ensure correct allocation across accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Train the team on how to manage liquidity so they grow into operating more independently\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Monitor FX operations to ensure seamless execution\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Execution of FX operations will be done by the existing Financial Operations team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee and guide the operations to ensure that there are no errors or disruptions to merchant flows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create or update SOPs as required to correct operations and ensure they all follow best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Address and manage any operational issues or escalations independently\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Operational improvements \u0026amp;amp; reporting\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Focus on the processes and tooling to enable the execution of cross border fund flows and liquidity operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;⁠⁠Own and drive Cash Management \u0026amp;amp; FX metrics such as efficiency and accuracy\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Work closely with various internal teams to drive success\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work closely with relevant stakeholders to ensure all operations are smooth and all Cash Management / FX transactions are correctly reconciled\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;As our products continue to evolve, partner closely with the product team to give feedback on the product and provide FinOps’ input and requests, to ensure future builds and evolutions meet our operational requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solve complex problems by working across product, regional partnerships, treasury, compliance, sales and growth teams to ensure FinOps is set up for success\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Team management\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage and guide team members to grow within Xendit and scale up their skillset\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor junior team members and ensure their work is delivered to a high standard\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coach more senior team members to level up, become people managers, and take on additional responsibilities\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Do whatever it takes to make Xendit succeed\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4018724003,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[{"id":4096712003,"name":"Philippines (DP)","location":"Manila, Manila, Philippines","child_ids":[],"parent_id":4010057003}]},{"absolute_url":"https://job-boards.greenhouse.io/xendit/jobs/7653356003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5727408003,"location":{"name":"Singapore, Singapore"},"metadata":null,"id":7653356003,"updated_at":"2026-06-18T04:14:58-04:00","requisition_id":"1247","title":"Head of Treasury","company_name":"Xendit","first_published":"2026-03-08T23:28:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.xendit.co/en/\u0026quot;\u0026gt;Xendit\u0026lt;/a\u0026gt; provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and \u0026lt;a href=\u0026quot;https://techcrunch.com/2021/03/02/indonesia-payments-infra-startup-xendit-raises-64-6m/\u0026quot;\u0026gt;backed by global top-10 VCs\u0026lt;/a\u0026gt;. We’re proud to be featured on among the fastest growing companies by \u0026lt;a href=\u0026quot;https://www.ycombinator.com/topcompanies\u0026quot;\u0026gt;Y-Combinator\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;About the Job\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As the Head of Treasury at Xendit, you will be the primary architect of our treasury engine. You will sit at the intersection of finance, product, and strategy, taking full ownership of our Treasury P\u0026amp;amp;L and ensuring that every dollar—and every local currency—is working as profitably as possible.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a strategic leader who thinks like an owner. You will navigate complex cross-border liquidity challenges, negotiate high-stakes FX spreads, and optimize yield on Xendit’s held funds. Whether it’s designing sophisticated liquidity strategies or integrating cutting-edge financial instruments (like stablecoins) into our flow, you will be responsible for balancing risk with aggressive growth. If you are a seasoned treasury expert who thrives in high-velocity environments and enjoys the challenge of building a world-class function from the ground up, this role would be a good fit for you.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Minimum Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7-10 years of Treasury experience, with at least 3-5 years heading up Treasury in a Fintech or similar\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience Optimizing yields on held funds (interest rate, time deposits etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience Managing FX (advising on spreads, hedging FX risk, netting strategies)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and implementing funding and liquidity strategies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selecting, negotiating with and managing financial partners related to liquidity provisions (e.g., banks, debt providers)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience defining technology / tool stack for Treasury function\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills and the ability to build and maintain internal and external relationships effortlessly\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Preferred Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with stablecoins\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in managing FX risk\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in fast moving FinTech startup\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Responsibilities\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the Treasury P\u0026amp;amp;L and maximize generated profits\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize funds and costs to generate profit from floats and cross-border movement\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with Growth on pricing structures for FX, post-funding, and early settlement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage global banking partners on FX pricing, fees, deposit rates, fund placements and liquidity provisioning (the banking relationships will be held by our Financial Partnerships)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Determine optimal bank account structures and float allocations across global and local entities\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Forecasting liquidity needs for Xendit\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Explore newer financial instruments (e.g., Stablecoins), and work with internal stakeholders to support use cases utilizing these\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage Treasury P\u0026amp;amp;L captures:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Revenue: Interest on merchant funds, liquidity arrangements, and FX revenue\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Costs: Bank fees, financing costs, FX hedging, and partner spread costs\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Work with internal stakeholders on Treasury goals:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Compliance: Ensure strategies meet safeguarding and other regulatory requirements\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Risk: Effectively manage FX and exposure risk frameworks\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Financial Operations: Operationalize liquidity and float allocations\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Product/Engineering: Build or buy the right tooling to enable the Treasury function, and productizing effective cross border fund movements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Growth: Align with Sales and Account Management on FX and liquidity commercial pricing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Financial Partnerships: Align on targets for financial partners required to achieve Treasury goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Finance \u0026amp;amp; Accounting: Liaising in executing company / operation fund movements\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4018726003,"name":"Finance","child_ids":[],"parent_id":null}],"offices":[{"id":4010058003,"name":"Singapore","location":"Singapore, Central, Singapore","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/xendit/jobs/7616656003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5712869003,"location":{"name":"Jakarta, Indonesia"},"metadata":null,"id":7616656003,"updated_at":"2026-06-18T04:14:58-04:00","requisition_id":"1235","title":"Internal Audit Manager (PT Syaftraco)","company_name":"Xendit","first_published":"2026-02-06T06:01:15-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.xendit.co/en/\u0026quot;\u0026gt;Xendit\u0026lt;/a\u0026gt; provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and \u0026lt;a href=\u0026quot;https://techcrunch.com/2021/03/02/indonesia-payments-infra-startup-xendit-raises-64-6m/\u0026quot;\u0026gt;backed by global top-10 VCs\u0026lt;/a\u0026gt;. We’re proud to be featured on among the fastest growing companies by \u0026lt;a href=\u0026quot;https://www.ycombinator.com/topcompanies\u0026quot;\u0026gt;Y-Combinator\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;About the Job\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are looking for an Internal Audit Manager to lead day-to-day audit execution in a regulated, high-volume payment business. This role sits at the core of the Internal Audit function and is responsible for converting audit plans into high-quality, actionable audit outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will manage audit engagements end-to-end, supervise audit staff, and work closely with process owners across Operations, Technology, Finance, Risk, and Compliance to assess control effectiveness and drive remediation.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Minimum Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2-4 years of experience in Internal Audit, Risk, or related functions within financial services, payments, fintech, or technology companies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of internal controls, audit techniques, and risk assessment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical, communication, and people management skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in Indonesian and English.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Preferred Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exposure to transaction processing, system access controls, reconciliations, and operational risk is highly preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Professional certifications (CIA, CPA, CISA) are a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;You May Be a Good Fit If\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You enjoy digging into processes and figuring out how things \u0026lt;em\u0026gt;actually\u0026lt;/em\u0026gt; work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can balance attention to detail with big-picture risk thinking.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You communicate findings firmly but constructively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are comfortable working in fast-growing, evolving organizations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Key Responsibilities and Expected Outcomes\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Audit Planning \u0026amp;amp; Execution\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Execute internal audits based on the approved annual audit plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define audit objectives, scope, and testing approach for assigned audits.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform walkthroughs, control testing, and root cause analysis for identified issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure audit documentation and evidence meet internal standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reporting \u0026amp;amp; Follow-Up\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Draft clear, concise audit reports highlighting risks, control gaps, and practical recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Discuss findings constructively with process owners and management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor remediation progress and validate closure of audit findings.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work closely with Compliance, Risk, Technology, Operations, and Finance teams to understand evolving processes and risks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support regulatory exams and external audits where relevant to internal audit scope.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4018148003,"name":"Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4029843003,"name":"Indonesia","location":"Jakarta, Jakarta, Indonesia","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/xendit/jobs/7731687003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5764959003,"location":{"name":"Jakarta, Indonesia"},"metadata":null,"id":7731687003,"updated_at":"2026-06-18T22:26:43-04:00","requisition_id":"1284","title":"IT GRC","company_name":"Xendit","first_published":"2026-06-18T22:26:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.xendit.co/en/\u0026quot;\u0026gt;Xendit\u0026lt;/a\u0026gt; provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and \u0026lt;a href=\u0026quot;https://techcrunch.com/2021/03/02/indonesia-payments-infra-startup-xendit-raises-64-6m/\u0026quot;\u0026gt;backed by global top-10 VCs\u0026lt;/a\u0026gt;. We’re proud to be featured on among the fastest growing companies by \u0026lt;a href=\u0026quot;https://www.ycombinator.com/topcompanies\u0026quot;\u0026gt;Y-Combinator\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;About the Job\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;At Xendit, we are looking for a mid-level/senior-level IT GRC Analyst to sit at the intersection of technology, compliance, and risk — not just for Indonesia, but across all of Xendit\u0026#39;s operating markets. As an individual contributor, you will be responsible for ensuring our IT systems, processes, and controls meet the regulatory obligations and certification standards of every jurisdiction we operate in. You will be our regional GRC go-to person, coordinating directly with regulatory bodies across the regions (Bank Indonesia / OJK, BSP, BOT, etc). Beyond regulatory compliance, you will own and drive the full lifecycle of our IT certifications such as PCI-DSS and ISO 27001. You will work closely with engineering, security, product, and legal teams to embed compliance into how we build and operate. This is a role for someone who is detail-oriented, thrives in multi-market complexity, and can translate a wide range of regulatory requirements into practical, actionable controls in a fast-moving fintech environment.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Minimum Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3–5 years of hands-on experience in IT GRC, IT Risk Management, or IT Compliance roles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid working knowledge of PCI-DSS, ISO 27001 frameworks, including implementation, certification, and audit readiness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Bank Indonesia (BI) and OJK IT governance regulations applicable to payment service providers in Indonesia\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to or willingness to take regulatory requirements in at least one other Southeast Asian or international market (e.g., BSP, BOT, MAS, BNM, or equivalent)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience conducting IT risk assessments, control testing, and gap analyses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to develop, review, and maintain IT policies, standards, and procedures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills with the ability to translate diverse regulatory requirements into technical and operational controls\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effective communicator who can engage both technical and non-technical stakeholders across multiple countries and time zones\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Preferred Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior experience navigating Bank Indonesia\u0026#39;s PJP (Penyelenggara Jasa Pembayaran) Category 1 or Category 2 licensing requirements, including ongoing IT compliance obligations and regulatory examination readiness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience managing end-to-end certification processes — scoping, readiness assessment, evidence preparation, auditor coordination, and post-certification surveillance — for ISO 27001, PCI-DSS, or SOC 2\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct experience coordinating IT audits or regulatory examinations with regional bodies such as BSP (Philippines), BOT (Thailand), MAS (Singapore), BNM (Malaysia), etc\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relevant professional certifications such as CISA, CRISC, ISO 27001 Lead Implementer, or ISO 27001 Lead Auditor\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in fintech, digital payments, or financial services in a multi-market Southeast Asian or global context\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to cloud environments and understanding of cloud security control frameworks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in working cross-functionally with engineering and product teams to embed compliance-by-design principles\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Responsibilities\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and support Xendit\u0026#39;s compliance programs for certification and regulatory audits, ensuring controls are implemented, tested, and evidenced effectively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary GRC point of contact for regional regulatory needs, coordinating IT-related audit and examination processes with regional regulatory bodies\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the full certification lifecycle for applicable frameworks — from initial scoping and gap analysis through certification issuance and ongoing surveillance — ensuring timely renewals and continuous compliance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct periodic IT risk assessments across markets, maintain a consolidated IT risk register, and track remediation activities through to closure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform internal control testing and assessments to evaluate the design and operating effectiveness of IT controls across Xendit\u0026#39;s regional entities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify compliance gaps across markets and work with relevant teams to develop and execute remediation plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, review, update, and enforce IT policies, standards, and procedures in line with multi-jurisdictional regulatory and framework requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate regulatory and third-party audits end-to-end, including preparing evidence packages, managing auditor requests, and facilitating examiner meetings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor the evolving regulatory landscape across all operating markets and assess the impact of new or updated requirements on Xendit\u0026#39;s IT environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Produce compliance dashboards, regional status reports, and management briefings to keep stakeholders informed of GRC posture across all markets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with engineering, product, security, and legal teams to embed compliance and risk considerations into project delivery and system design\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support continuous improvement of GRC processes, tooling, and automation to scale compliance operations efficiently across a growing number of markets\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4017507003,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4029843003,"name":"Indonesia","location":"Jakarta, Jakarta, Indonesia","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/xendit/jobs/7772750003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5781188003,"location":{"name":"Bangkok, Thailand"},"metadata":null,"id":7772750003,"updated_at":"2026-06-18T04:59:01-04:00","requisition_id":"1317","title":"Junior Accountant","company_name":"Xendit","first_published":"2026-06-14T22:17:53-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.xendit.co/en/\u0026quot;\u0026gt;Xendit\u0026lt;/a\u0026gt; provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and \u0026lt;a href=\u0026quot;https://techcrunch.com/2021/03/02/indonesia-payments-infra-startup-xendit-raises-64-6m/\u0026quot;\u0026gt;backed by global top-10 VCs\u0026lt;/a\u0026gt;. We’re proud to be featured on among the fastest growing companies by \u0026lt;a href=\u0026quot;https://www.ycombinator.com/topcompanies\u0026quot;\u0026gt;Y-Combinator\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;Role Overview\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a detail-oriented and proactive Junior Accountant (2+ years experience) to support Xendit’s finance operations in Thailand. This role will work closely with TH finance team and regional stakeholders to ensure accurate accounting, compliance, and strong financial controls in Thailand.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Record day-to-day financial transactions in the accounting system, including Accounts Payable (AP) and Accounts Receivable (AR)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Verify invoices, receipts, payment vouchers, and supporting documents for accuracy and legitimacy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preparing and filing monthly tax returns, including Withholding Tax (P.N.D. 3, 53), Value Added Tax (P.P. 30), and Social Security Fund (SSF) submissions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform monthly bank reconciliations and investigate ledger discrepancies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform monthly General Ledger reconciliations, including clearing accounts, accruals, prepayments, intercompany balances, and control accounts, ensuring all reconciling items are identified, investigated, and resolved timely\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist senior accountants in month-end and year-end closing processes, including preparing journal entries and tracking fixed assets/depreciation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with internal departments, external vendors, and local authorities (such as the Revenue Department) regarding financial documentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support statutory reporting and coordinate with external auditors and tax advisors in various jurisdictions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in intercompany reconciliations and cross-border transaction accounting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Product, Operations, and FinOps teams to support financial reporting needs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We’re Looking For\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Accounting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of accounting experience (AP is preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Microsoft Excel (VLOOKUP, Pivot Tables) and comfortable working with large datasets and numbers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic understanding of Thai Tax Laws and Thai Financial Reporting Standards (TFRS)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge in Netsuite ERP system a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good command of Thai, conversational English (ability to handle emails and basic communication) is highly preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High attention to detail, strong ownership mindset, and ability to work in a fast-paced fintech environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Do whatever it takes to make Xendit succeed\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4018726003,"name":"Finance","child_ids":[],"parent_id":null}],"offices":[{"id":4021281003,"name":"Thailand","location":"Bangkok, Thailand","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/xendit/jobs/7697982003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5749857003,"location":{"name":"Bangkok, Thailand"},"metadata":null,"id":7697982003,"updated_at":"2026-06-18T04:14:58-04:00","requisition_id":"1269","title":"Merchant Ops Team Lead","company_name":"Xendit","first_published":"2026-04-13T06:12:04-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.xendit.co/en/\u0026quot;\u0026gt;Xendit\u0026lt;/a\u0026gt; provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and \u0026lt;a href=\u0026quot;https://techcrunch.com/2021/03/02/indonesia-payments-infra-startup-xendit-raises-64-6m/\u0026quot;\u0026gt;backed by global top-10 VCs\u0026lt;/a\u0026gt;. We’re proud to be featured on among the fastest growing companies by \u0026lt;a href=\u0026quot;https://www.ycombinator.com/topcompanies\u0026quot;\u0026gt;Y-Combinator\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;About the Job\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As a Merchant Operations Analyst, you will play a critical role in enabling businesses to grow on Xendit’s platform. You will be responsible for reviewing and processing merchant KYC profiles in line with regulatory requirements and internal policies, assessing LDD, BDD, and business use cases to determine merchant eligibility.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Beyond onboarding, you will support payment channel activations by working closely with external partners and internal teams to ensure merchants are successfully set up to accept payments. You will coordinate submissions, track progress, resolve issues, and help unblock delays, while ensuring compliance and a smooth end-to-end experience for merchants.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will collaborate with cross-functional teams including Compliance, Risk, Product, Sales, and Partnerships to solve onboarding and activation cases efficiently, always keeping customer experience at the forefront. You will also gain a strong understanding of payment flows, partner requirements, and regulatory considerations, and contribute to continuous improvements in processes and tools.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is ideal for someone who enjoys problem-solving, cross-team collaboration, and making a meaningful impact on how merchants experience Xendit from day one.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Behaviors\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Builds a collaborative and accountable team culture, fostering ownership and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to provide clear direction, align team priorities, and effectively manage team capacity and workload.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Handles conflicts and escalations effectively while maintaining team morale and engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills with a proactive mindset and effective communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to think critically and creatively, offering assertive and practical solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly adaptable, detail-oriented, and flexible to changing priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of multitasking and managing competing demands in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resilient under pressure, with a positive attitude toward challenges and setbacks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrates strong leadership and team management skills, including coaching, mentoring, and performance management.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree from a reputable university majoring in the following or equivalent:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Business Administration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Finance / Accounting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Computer Science/IT\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;3 to 5 years of experience working in a customer facing role, Merchant Onboarding or of similar nature. Fresh Graduates from reputable universities are welcome to apply.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Must be Professionally fluent in both English and Thai\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Standard proficiency with Microsoft Office or Google Suite tools (Word, Excel, Powerpoint, Gdocs, Gsheets, Gslides)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Plus points if you have prior experience in a fintech/banking operations function or previously worked with opening client accounts\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Responsibilities\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the Merchant Operations for Thailand team, overseeing performance management, coaching, and team development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor team performance and identify improvement areas, working with relevant stakeholders to drive enhancements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with local and global stakeholders to ensure a smooth merchant onboarding experience and aligned requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive operational excellence by improving processes, reducing inefficiencies, and ensuring SLA adherence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the escalation point for complex cases and ensure timely resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Product, Compliance, Risk, and Partnership teams to streamline onboarding and activation processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead implementation of new tools, workflows, and automation initiatives (e.g. AI, Admin Dashboard improvements).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track and report key operational metrics, providing insights and recommendations for improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support new market launches by setting up processes, tools, and team readiness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster a collaborative team culture and drive continuous improvement initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4018724003,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[{"id":4021281003,"name":"Thailand","location":"Bangkok, Thailand","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/xendit/jobs/7545780003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5678113003,"location":{"name":"Jakarta, Indonesia; Singapore, Singapore"},"metadata":null,"id":7545780003,"updated_at":"2026-06-18T04:14:58-04:00","requisition_id":"1204","title":"Product Manager - User \u0026 Accounts","company_name":"Xendit","first_published":"2026-03-27T06:33:02-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.xendit.co/en/\u0026quot;\u0026gt;Xendit\u0026lt;/a\u0026gt; provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and \u0026lt;a href=\u0026quot;https://techcrunch.com/2021/03/02/indonesia-payments-infra-startup-xendit-raises-64-6m/\u0026quot;\u0026gt;backed by global top-10 VCs\u0026lt;/a\u0026gt;. We’re proud to be featured on among the fastest growing companies by \u0026lt;a href=\u0026quot;https://www.ycombinator.com/topcompanies\u0026quot;\u0026gt;Y-Combinator\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;About the Job\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The Product Manager, Accounts Lifecycle, will be the strategic owner of the entire merchant journey, from initial sign-up and onboarding (Activation) through ongoing engagement and retention. A core focus of this role is to skillfully balance the necessity for a world-class Merchant Experience (MX) with stringent Compliance and Risk requirements (e.g., KYC/AML). This individual must be highly adept at navigating complex trade-offs and driving alignment across multiple, interdependent product and risk teams.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Minimum Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3-5 years of Product Management specifically focusing on customer/merchant lifecycle, growth, or product-led growth (PLG) initiatives, ideally within FinTech, Payments, or an equivalent high-compliance industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical expertise is a significant advantage: Ability to understand technical architecture and integration points to facilitate meaningful discussions with engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational skills to strategically navigate and prioritize conflicting demands from multiple stakeholders (e.g., business goals vs. risk constraints).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to build consensus and drive outcomes across large, interdependent organizational structures.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Preferred Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Domain Expertise (Critical): Direct product management experience within FinTech, Payments, or a similarly regulated industry that requires balancing user experience with strict Compliance, Risk, or Fraud requirements (e.g., KYC/AML).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical Expertise (Strong Plus): A background in engineering, computer science, or demonstrated ability to understand technical architecture, APIs, and data flows to facilitate deep, productive discussions with technical teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Account Lifecycle Specialization: Specific experience building or optimizing products related to core lifecycle stages like Onboarding, Activation, Offboarding\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Responsibilities\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lifecycle Strategy \u0026amp;amp; Roadmap Ownership:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define the vision, strategic goals, and execution roadmap for optimizing the end-to-end Merchant Account Lifecycle, with a primary focus on maximizing Onboarding success, Activation rate, and Onboarding Throughput\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Synthesize market trends, competitive analysis, and business goals to prioritize high-impact lifecycle initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Risk, Compliance, and Experience Balancing:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Crucially balance the Merchant Experience needs (speed, clarity, ease-of-use) against strict requirements mandated by Risk, Fraud, and Compliance policies (e.g., KYC/AML checks, documentation needs).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with Risk and Compliance teams to design product processes that embed necessary controls with the lowest possible friction for the merchant.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively anticipate and translate new regulatory and policy changes into clear product requirements and required experience updates.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Product Discovery \u0026amp;amp; Execution:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the product discovery process, generating deep insights through merchant feedback, data analysis, and user research.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate strategic goals into clear, actionable Product Requirements Documents (PRDs), user stories, and acceptance criteria for engineering and design teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the prioritization of features, fixes, and experiments, strategically managing a backlog that is often subject to frequently changing demands from business and regulatory forces.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Cross-Functional Leadership \u0026amp;amp; Navigation:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as a highly effective navigator and consensus builder across interdependent core product teams (e.g., Payments, Core Platform) to ensure a unified and consistent merchant experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary liaison between Engineering, Design, Customer Success, Marketing, Risk, and Compliance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clearly communicate product progress, outcomes, and the rationale behind complex trade-offs (especially those involving risk vs. experience) to senior stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4017509003,"name":"Product","child_ids":[],"parent_id":null}],"offices":[{"id":4029843003,"name":"Indonesia","location":"Jakarta, Jakarta, Indonesia","child_ids":[],"parent_id":null},{"id":4010058003,"name":"Singapore","location":"Singapore, Central, Singapore","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/xendit/jobs/7683511003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5742184003,"location":{"name":"Kuala Lumpur, Malaysia"},"metadata":null,"id":7683511003,"updated_at":"2026-06-18T04:14:58-04:00","requisition_id":"1259","title":"Regulatory Compliance and AML Manager","company_name":"Xendit","first_published":"2026-05-19T23:57:25-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.xendit.co/en/\u0026quot;\u0026gt;Xendit\u0026lt;/a\u0026gt; provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and \u0026lt;a href=\u0026quot;https://techcrunch.com/2021/03/02/indonesia-payments-infra-startup-xendit-raises-64-6m/\u0026quot;\u0026gt;backed by global top-10 VCs\u0026lt;/a\u0026gt;. We’re proud to be featured on among the fastest growing companies by \u0026lt;a href=\u0026quot;https://www.ycombinator.com/topcompanies\u0026quot;\u0026gt;Y-Combinator\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;About the Job\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a highly motivated and proactive Regulatory Compliance and AML Manager to join our team in Kuala Lumpur, Malaysia. In this independent contributor role, you will be the driving force behind ensuring our company\u0026#39;s adherence to all relevant Malaysia regulations, internal policies, and ethical standards. You will identify and address compliance needs autonomously, taking initiative to conduct risk assessments, investigations, and training initiatives. Reporting to Regional Compliance, this role demands a self-directed individual who thrives in a fast-paced environment and takes ownership of their responsibilities.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Minimum qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Business, Law, Management, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;7-10 years of experience in AML and regulatory compliance, preferably in the FinTech space.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experienced in front-facing financial services regulators in Malaysia.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of the central bank (Bank Negara Malaysia, BNM) regulations, AML/CFT requirements, and cross-border payment frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with regulatory licensing processes and engagement with supervisory authorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong self-motivation and a proactive approach to problem-solving.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to work independently and take ownership of your tasks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent time management and organizational skills to prioritize effectively in a dynamic environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work with minimal supervision and seek guidance only when needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience implementing or working with transaction monitoring systems and compliance tools.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Responsibilities\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Regulatory Compliance \u0026amp;amp; Licensing\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ensure compliance with BNM regulations, including merchant acquiring and planned cross-border activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the licensing application process for new regulatory approvals, working closely with internal stakeholders and regulators.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and interpret regulatory developments, ensuring timely implementation of changes in laws and guidelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary liaison with BNM and other relevant regulatory bodies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;AML/CFT \u0026amp;amp; Risk Management\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Oversee the AML/CFT compliance programme, ensuring adherence to local and international standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement risk-based approaches to transaction monitoring, customer due diligence (CDD), and enhanced due diligence (EDD) for high-risk customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure robust sanctions screening processes are in place, aligned with regulatory requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct compliance testing and assessments, identifying gaps and ensuring timely remediation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Compliance Advisory \u0026amp;amp; Business Support\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide proactive compliance guidance to business teams on new product launches, partnerships, and commercial initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the development of internal policies and procedures, ensuring they align with regulatory expectations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver compliance training to internal teams, fostering a strong compliance culture.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Reporting \u0026amp;amp; Governance\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Oversee and manage regulatory reporting obligations, ensuring timely and accurate submissions to BNM.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain and enhance the compliance monitoring framework, ensuring effective oversight of business activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with regional compliance teams to harmonise best practices across markets.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4067901003,"name":"Compliance","child_ids":[],"parent_id":null}],"offices":[{"id":4010061003,"name":"Malaysia","location":"Kuala Lumpur, Kuala Lumpur, Malaysia","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/xendit/jobs/7703673003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5742678003,"location":{"name":"Mexico"},"metadata":null,"id":7703673003,"updated_at":"2026-06-18T04:14:58-04:00","requisition_id":"1261","title":"Regulatory Compliance and AML Manager","company_name":"Xendit","first_published":"2026-04-16T23:16:08-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.xendit.co/en/\u0026quot;\u0026gt;Xendit\u0026lt;/a\u0026gt; provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and \u0026lt;a href=\u0026quot;https://techcrunch.com/2021/03/02/indonesia-payments-infra-startup-xendit-raises-64-6m/\u0026quot;\u0026gt;backed by global top-10 VCs\u0026lt;/a\u0026gt;. We’re proud to be featured on among the fastest growing companies by \u0026lt;a href=\u0026quot;https://www.ycombinator.com/topcompanies\u0026quot;\u0026gt;Y-Combinator\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;About the Job\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a highly motivated and proactive Regulatory Compliance Officer and AML Manager to join our team in Mexico. In this independent contributor role, you will be the driving force behind ensuring our company\u0026#39;s adherence to all relevant Mexico and LATAM regulations, internal policies, and ethical standards. You will identify and address compliance needs autonomously, taking initiative to conduct risk assessments, investigations, and training initiatives. Reporting to Regional Compliance, this role demands a self-directed individual who thrives in a fast-paced environment and takes ownership of their responsibilities.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Minimum qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Must have a valid AML/CFT certification issued by the CNBV (Certificación PLD/FT), and be eligible to act as Compliance Officer before Mexican regulators.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;7-10 years of experience in AML and regulatory compliance, preferably in the FinTech space.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experienced in front-facing financial services regulators in Mexico and Latin America.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong self-motivation and a proactive approach to problem-solving.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to work independently and take ownership of your tasks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent time management and organizational skills to prioritize effectively in a dynamic environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work with minimal supervision and seek guidance only when needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good command in written and verbal communication skills in Spanish and English.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Preferred Qualifications\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in a high-growth FinTech, payments, or\u0026amp;nbsp; digital financial services environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with regulatory licensing processes and engagement with supervisory authorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience implementing or working with transaction monitoring systems and compliance tools.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Responsibilities\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Responsible for leading and executing activities related to the application, regulatory approval, and ongoing compliance of licenses, including money transmitter and payment aggregator licenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement and maintain Anti-Money Laundering (“AML”) and Countering the Financing of Terrorism (“CFT”) policies and procedures in compliance with relevant regulations.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with internal departments to ensure effective communication and implementation of AML and regulatory compliance controls.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate internally to report suspicious activity to regulatory authorities when necessary.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify and assess potential compliance risks within your area of responsibility.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with Product\u0026amp;nbsp; teams to ensure all products and features are designed and operated in compliance with applicable regulatory requirements, translating regulatory obligations into clear business and system requirements where necessary.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Independently conduct investigations into suspected compliance violations and recommend appropriate corrective actions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and deliver engaging compliance training sessions to educate and empower employees.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay abreast of industry trends and regulatory changes, anticipating their impact on the company and taking proactive steps to ensure compliance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain meticulous documentation of all compliance activities and reports.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support in the acquisition of regulatory licenses to enhance our product offering to our customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Liaise directly with external auditors, internal auditors and regulators as needed, demonstrating confidence and professionalism.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously seek opportunities to improve and streamline compliance processes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4067901003,"name":"Compliance","child_ids":[],"parent_id":null}],"offices":[{"id":4109891003,"name":"Mexico","location":"Mexico, Mexico","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/xendit/jobs/7550264003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5685922003,"location":{"name":"Manila, Philippines"},"metadata":null,"id":7550264003,"updated_at":"2026-06-18T04:14:58-04:00","requisition_id":"1208","title":"Risk Operations Analyst","company_name":"Xendit","first_published":"2025-12-08T06:58:39-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.xendit.co/en/\u0026quot;\u0026gt;Xendit\u0026lt;/a\u0026gt; provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and \u0026lt;a href=\u0026quot;https://techcrunch.com/2021/03/02/indonesia-payments-infra-startup-xendit-raises-64-6m/\u0026quot;\u0026gt;backed by global top-10 VCs\u0026lt;/a\u0026gt;. We’re proud to be featured on among the fastest growing companies by \u0026lt;a href=\u0026quot;https://www.ycombinator.com/topcompanies\u0026quot;\u0026gt;Y-Combinator\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;About the Job\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a Risk Operations Analyst to perform various merchant risk management activities at Xendit, including investigation of merchant-related risk alerts, reviewing and deciding on merchant requests for activating features and channels, updating transaction privileges, responding to risk-related queries from merchants and internal and external stakeholders, and managing other operational matters such as chargeback responses.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The role requires a strong ability to independently assess the context of the situation and alerts and apply sound judgment to decide the right course of action. This person needs to be proactive and have the acumen to apply risk management principles in varied situations. An ability to follow the standard operating procedures, owning the tasks and cases end to end, and the drive to bring cases to conclusion will be important requirements for this role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The role will involve communication with teams across Xendit and with external partners and merchants. There will also be multiple priorities to manage. Clear and precise communication skills will be required as well as the ability to independently craft recommendations to senior stakeholders using risk protocols and SOPs instead of seeking constant direction.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Minimum Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience in Fraud Risk or Credit Risk specifically in Card Payments (acquiring/issuing) with strong exposure to Chargebacks and Disputes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to identify high-risk merchants using transaction behavior, dispute trends, fraud signals, and compliance indicators.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience performing merchant risk reviews and recommending appropriate risk mitigation actions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of the chargeback process and essential card scheme regulations, particularly those for Visa/Mastercard/JCB.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to conduct basic data analysis and structure the investigations in an organized way.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently take ownership, and drive cases from detection to closure with minimal supervision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills with the ability to write clear investigation summaries and communicate decisions to internal stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to understand and follow the standard operating procedures and risk protocols\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Preferred Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with risk operations and conducting fraud investigations and assessments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Cards Products and handling chargeback operations including reconciliation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong desire to learn and agility to apply basic concepts to multiple situations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Responsibilities\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Follow SOPs and conduct fraud and credit risk investigations triggered through alerts, dispute spikes, abnormal transaction behavior, and merchant risk signals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor merchant performance and trends to identify high-risk merchants early and take appropriate mitigating actions to reduce fraud and chargeback exposure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Independently coordinate with internal and external stakeholders to drive investigations to closure, ensuring clear documentation, evidence collection, and decision traceability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess requests from merchants and internal stakeholders for enabling payment channels, features, and limits by performing risk assessment and recommending controls (limits,reserves, holds, enhanced monitoring, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow the SOPs and manage daily chargeback operations including coordinating with multiple bank partners, internal stakeholders, and merchants.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage weekly chargeback reporting.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-functional teams (Operations, Compliance, Support, Merchant Success) to improve risk controls, SOPs, and preventive measures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Do whatever it takes to make Xendit successful\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4067905003,"name":"Risk","child_ids":[],"parent_id":null}],"offices":[{"id":4010057003,"name":"Philippines","location":"Manila, Manila, Philippines","child_ids":[4096712003],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/xendit/jobs/7657149003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5722076003,"location":{"name":"Jakarta, Indonesia"},"metadata":null,"id":7657149003,"updated_at":"2026-06-18T04:14:58-04:00","requisition_id":"1241","title":"Risk Operations Analyst","company_name":"Xendit","first_published":"2026-03-09T04:20:13-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.xendit.co/en/\u0026quot;\u0026gt;Xendit\u0026lt;/a\u0026gt; provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and \u0026lt;a href=\u0026quot;https://techcrunch.com/2021/03/02/indonesia-payments-infra-startup-xendit-raises-64-6m/\u0026quot;\u0026gt;backed by global top-10 VCs\u0026lt;/a\u0026gt;. We’re proud to be featured on among the fastest growing companies by \u0026lt;a href=\u0026quot;https://www.ycombinator.com/topcompanies\u0026quot;\u0026gt;Y-Combinator\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;About the Job\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a Risk Operations Analyst to perform various merchant risk management activities at Xendit, including investigation of merchant-related risk alerts, reviewing and deciding on merchant requests for activating features and channels, updating transaction privileges, responding to risk-related queries from merchants and internal and external stakeholders, and managing other fraud-related operational matters.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The role requires a strong ability to independently assess the context of the situation and alerts, and apply sound judgment to decide the right course of action. This person needs to be proactive and have the acumen to apply risk management principles in varied situations. An ability to follow the standard operating procedures, owning the tasks and cases end-to-end, and the drive to bring cases to a conclusion will be important requirements for this role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The role will involve communication with teams across Xendit and with external partners and merchants. There will also be multiple priorities to manage. Clear and precise communication skills will be required, as well as the ability to independently craft recommendations to senior stakeholders using risk protocols and SOPs instead of seeking constant direction.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Minimum Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience in risk management, fraud investigations, or fraud-related operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of risk concepts and experience with common risk metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to conduct basic data analysis and structure the investigations in a methodical way\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to understand and follow the standard operating procedures and risk protocols\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills and good English language skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills with the ability to write clear investigation summaries and communicate decisions to internal stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently, take ownership, and drive cases from detection to closure with minimal supervision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to own the tasks and drive to a conclusion\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Preferred Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with risk operations and conducting fraud investigations and assessments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using SQL to query databases or leveraging tools like Looker, Databricks, and Splunk for data exploration and investigations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with payment products such as Virtual account, QRIS, Cards, eWallet, BNPL, and other payment products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong desire to learn and agility to apply basic concepts to multiple situations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Responsibilities\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Follow SOPs and conduct fraud and credit risk investigations triggered through alerts, dispute spikes, abnormal transaction behavior, and merchant risk signals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor merchant performance and trends to identify high-risk merchants early and take appropriate mitigating actions to reduce fraud and chargeback exposure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Independently coordinate with internal and external stakeholders to drive investigations to closure, ensuring clear documentation, evidence collection, and decision traceability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess requests from merchants and internal stakeholders for enabling payment channels, features, and limits by performing risk assessment and recommending controls (limits, holds, enhanced monitoring, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow the SOPs and manage daily fraud operations, including coordinating with multiple bank partners, internal stakeholders, and merchants.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-functional teams (Operations, Compliance, Support, Merchant Success) to improve risk controls, SOPs, and preventive measures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Do whatever it takes to make Xendit successful\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4067905003,"name":"Risk","child_ids":[],"parent_id":null}],"offices":[{"id":4029843003,"name":"Indonesia","location":"Jakarta, Jakarta, Indonesia","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/xendit/jobs/7657164003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5722077003,"location":{"name":"Kuala Lumpur, Malaysia"},"metadata":null,"id":7657164003,"updated_at":"2026-06-18T04:14:58-04:00","requisition_id":"1240","title":"Risk Operations Analyst","company_name":"Xendit","first_published":"2026-03-09T04:27:23-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.xendit.co/en/\u0026quot;\u0026gt;Xendit\u0026lt;/a\u0026gt; provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and \u0026lt;a href=\u0026quot;https://techcrunch.com/2021/03/02/indonesia-payments-infra-startup-xendit-raises-64-6m/\u0026quot;\u0026gt;backed by global top-10 VCs\u0026lt;/a\u0026gt;. We’re proud to be featured on among the fastest growing companies by \u0026lt;a href=\u0026quot;https://www.ycombinator.com/topcompanies\u0026quot;\u0026gt;Y-Combinator\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;About the Job\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a Risk Operations Analyst to perform various merchant risk management activities at Xendit, including investigation of merchant-related risk alerts, reviewing and deciding on merchant requests for activating features and channels, updating transaction privileges, responding to risk-related queries from merchants and internal and external stakeholders, and managing other fraud-related operational matters.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The role requires a strong ability to independently assess the context of the situation and alerts, and apply sound judgment to decide the right course of action. This person needs to be proactive and have the acumen to apply risk management principles in varied situations. An ability to follow the standard operating procedures, owning the tasks and cases end-to-end, and the drive to bring cases to a conclusion will be important requirements for this role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The role will involve communication with teams across Xendit and with external partners and merchants. There will also be multiple priorities to manage. Clear and precise communication skills will be required, as well as the ability to independently craft recommendations to senior stakeholders using risk protocols and SOPs instead of seeking constant direction.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Minimum Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in risk management, fraud investigations, or fraud-related operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of risk concepts and experience with common risk metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to conduct basic data analysis and structure the investigations in a methodical way\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to understand and follow the standard operating procedures and risk protocols\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills and good English language skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills with the ability to write clear investigation summaries and communicate decisions to internal stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently, take ownership, and drive cases from detection to closure with minimal supervision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to own the tasks and drive to a conclusion\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Preferred Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with risk operations and conducting fraud investigations and assessments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using SQL to query databases or leveraging tools like Looker, Databricks, and Splunk for data exploration and investigations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with payment products such as Virtual account, QRIS, Cards, eWallet, BNPL, and other payment products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong desire to learn and agility to apply basic concepts to multiple situations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Responsibilities\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Follow SOPs and conduct fraud and credit risk investigations triggered through alerts, dispute spikes, abnormal transaction behavior, and merchant risk signals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor merchant performance and trends to identify high-risk merchants early and take appropriate mitigating actions to reduce fraud and chargeback exposure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Independently coordinate with internal and external stakeholders to drive investigations to closure, ensuring clear documentation, evidence collection, and decision traceability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess requests from merchants and internal stakeholders for enabling payment channels, features, and limits by performing risk assessment and recommending controls (limits, holds, enhanced monitoring, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow the SOPs and manage daily fraud operations, including coordinating with multiple bank partners, internal stakeholders, and merchants.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-functional teams (Operations, Compliance, Support, Merchant Success) to improve risk controls, SOPs, and preventive measures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Do whatever it takes to make Xendit successful\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4067905003,"name":"Risk","child_ids":[],"parent_id":null}],"offices":[{"id":4010061003,"name":"Malaysia","location":"Kuala Lumpur, Kuala Lumpur, Malaysia","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/xendit/jobs/7731774003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5765000003,"location":{"name":"Beijing, China; Hong Kong; Kuala Lumpur, Malaysia; Shanghai, China; Shenzhen, China; Singapore, Singapore"},"metadata":null,"id":7731774003,"updated_at":"2026-06-18T04:14:58-04:00","requisition_id":"1285","title":"Senior Implementations Manager","company_name":"Xendit","first_published":"2026-05-12T04:04:54-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.xendit.co/en/\u0026quot;\u0026gt;Xendit\u0026lt;/a\u0026gt; provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and \u0026lt;a href=\u0026quot;https://techcrunch.com/2021/03/02/indonesia-payments-infra-startup-xendit-raises-64-6m/\u0026quot;\u0026gt;backed by global top-10 VCs\u0026lt;/a\u0026gt;. We’re proud to be featured on among the fastest growing companies by \u0026lt;a href=\u0026quot;https://www.ycombinator.com/topcompanies\u0026quot;\u0026gt;Y-Combinator\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;About the Job\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;At Xendit, we are looking for a Senior Implementations Manager\u0026amp;nbsp;to lead the successful onboarding of large mainland Chinese enterprise clients onto our payments platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will own the end-to-end implementation journey — from post-sale handover through to go-live — ensuring clients are set up for long-term success. You will work closely with customers to understand their business models, payment flows, and operational requirements, translating these into structured implementation plans and technical integrations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will manage complex onboarding projects involving API integrations, payment method configuration, and system alignment with clients’ internal processes. This includes coordinating across internal teams (Sales, Product, Engineering, Compliance) and external client stakeholders to drive timely and high-quality delivery.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the primary point of contact during onboarding, you will proactively manage timelines, risks, and dependencies, while maintaining clear and consistent communication with clients — including enterprise stakeholders in Greater China. You will also guide clients through best practices, provide enablement and training, and ensure a smooth transition to post go-live ownership.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is ideal for someone who combines strong project management discipline with client-facing experience in complex B2B or fintech environments, and is comfortable operating in fast-paced, high-growth settings.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Minimum Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5–8 years of experience in onboarding, implementation, professional services, or project management roles within B2B SaaS, fintech, or payments environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of leading end-to-end enterprise implementations, from post-sale handover through to go-live\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong project management capabilities, including experience managing timelines, dependencies, risks, and multiple stakeholders across concurrent projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience working with APIs, system integrations, or technical product implementations (ability to work closely with engineering teams and translate technical concepts to clients)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to engage and manage enterprise clients, including handling complex requirements, escalations, and senior stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working cross-functionally with Sales, Product, Engineering, and Compliance teams to deliver client outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills in English and Mandarin (business proficiency required) to effectively support Greater China clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High level of ownership and accountability, with the ability to operate independently in fast-paced, high-growth environments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Preferred Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in payments, fintech, or financial infrastructure, particularly working with APIs, payment flows, or regulated environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience supporting or onboarding enterprise clients in Greater China (Mainland China, Taiwan, Hong Kong)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in consulting, system integration, or professional services, with exposure to structured project delivery methodologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with project management frameworks (e.g. Agile, Scrum, or Waterfall) and tools (e.g. Jira, Asana, Notion)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to manage multi-market or cross-border implementations, including navigating regulatory, operational, or cultural nuances\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in high-growth or fast-scaling technology companies, with the ability to adapt processes and operate in evolving environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to data migration, system mapping, or workflow design as part of client onboarding\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving mindset with the ability to identify process gaps and proactively improve implementation playbooks\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Responsibilities\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own end-to-end onboarding and implementation for enterprise and mid-market clients, from post-sale handover through to successful go-live\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and manage structured implementation plans, including timelines, milestones, dependencies, and clear success criteria\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the primary point of contact during onboarding, building strong relationships with client stakeholders and driving alignment across technical and business teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead technical integrations, working closely with clients and internal engineering teams on API implementation, system configuration, and workflow alignment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively manage risks, issues, and escalations, ensuring blockers are identified early and resolved efficiently\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate cross-functionally with Sales, Product, Engineering, Risk, and Compliance teams to deliver high-quality onboarding outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate client workshops, solution discussions, and training sessions to ensure successful product adoption and operational readiness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive clear and consistent communication, including regular status updates, stakeholder reporting, and executive-level summaries where required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support onboarding of Greater China enterprise clients, navigating language, cultural, and operational nuances effectively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously identify opportunities to improve onboarding processes, tooling, and playbooks, contributing to scaling the OIM function\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure smooth handover to post-go-live teams (e.g. Customer Success / Account Management), with clear documentation and context transfer\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4018724003,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[{"id":4054818003,"name":"China","location":null,"child_ids":[4118717003,4118718003],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/xendit/jobs/7731779003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5765002003,"location":{"name":"Beijing, China; Hong Kong; Kuala Lumpur, Malaysia; Shanghai, China; Shenzhen, China; Singapore, Singapore; Taipei, Taiwan"},"metadata":null,"id":7731779003,"updated_at":"2026-06-18T04:14:58-04:00","requisition_id":"1286","title":"Senior Manager, Customer Success","company_name":"Xendit","first_published":"2026-05-12T04:10:39-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.xendit.co/en/\u0026quot;\u0026gt;Xendit\u0026lt;/a\u0026gt; provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and \u0026lt;a href=\u0026quot;https://techcrunch.com/2021/03/02/indonesia-payments-infra-startup-xendit-raises-64-6m/\u0026quot;\u0026gt;backed by global top-10 VCs\u0026lt;/a\u0026gt;. We’re proud to be featured on among the fastest growing companies by \u0026lt;a href=\u0026quot;https://www.ycombinator.com/topcompanies\u0026quot;\u0026gt;Y-Combinator\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;About the Job\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;At Xendit, we are looking for an experienced Senior Manager Customer Success to partner with our largest clients and drive long-term growth and success on our platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will own the post-go-live customer lifecycle, working closely with enterprise clients to maximise adoption, optimise payment performance, and unlock new growth opportunities. You will develop a deep understanding of your clients’ business models, payment flows, and operational challenges, and translate these into actionable strategies that drive measurable outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will act as a trusted advisor to both technical and business stakeholders, leading solutioning discussions, identifying opportunities for expansion, and coordinating cross-functional efforts across Product, Engineering, and Commercial teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is ideal for someone who combines strong commercial acumen with product and technical understanding, and is comfortable managing complex enterprise relationships — including clients in Greater China — in a fast-paced, high-growth environment.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Minimum Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8–10 years of experience in Customer Success, Technical Account Management, or related client-facing roles within B2B SaaS, fintech, or payments environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of managing and growing enterprise accounts, including driving adoption, retention, and expansion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong commercial mindset, with experience contributing to or owning revenue outcomes (e.g. NRR, upsell, cross-sell)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to engage and influence senior stakeholders (VP, C-level) across both technical and business functions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of technical products (e.g. APIs, integrations, payment flows) and ability to translate product capabilities into business value\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to operate independently and lead complex client engagements, including managing escalations and competing priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills in English and Mandarin (business proficiency required) to support Greater China clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working cross-functionally with Sales, Product, Engineering, and Operations teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving and analytical skills, with a focus on driving measurable customer outcomes\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Preferred Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in payments, fintech, or financial infrastructure, particularly in high-growth or global environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience managing enterprise clients in Greater China (Mainland China, Taiwan, Hong Kong)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of delivering measurable impact (e.g. improving payment success rates, driving revenue growth, expanding product adoption)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in multi-market or cross-border client environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in consulting, solution engineering, or strategic account management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with data analysis or performance optimisation (e.g. transaction success rates, funnel optimisation)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building or contributing to customer success playbooks, frameworks, or segmentation strategies\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Responsibilities\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own a portfolio of Chinese-speaking enterprise accounts, driving adoption, retention, and growth across the customer lifecycle\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop deep understanding of clients’ business models, payment flows, and success drivers, and translate these into actionable strategies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive Implementation of expansion opportunities (upsell, cross-sell, new use cases) in partnership with Account Management and Sales\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a trusted advisor to client stakeholders, including senior executives, on product usage, optimisation, and growth opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead solutioning discussions for new use cases, working closely with Product and Engineering teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and improve key performance metrics (e.g. payment success rates, volume growth, product adoption)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively manage risks, issues, and escalations, ensuring high levels of customer satisfaction and trust\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate cross-functionally with Product, Engineering, Risk, and Commercial teams to deliver client outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support strategic initiatives to scale Customer Success, including playbooks, segmentation, and operational improvements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor or support junior team members where needed, contributing to overall team capability\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4018724003,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[{"id":4054818003,"name":"China","location":null,"child_ids":[4118717003,4118718003],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/xendit/jobs/7739154003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5768227003,"location":{"name":"Kuala Lumpur, Malaysia"},"metadata":null,"id":7739154003,"updated_at":"2026-06-18T04:14:58-04:00","requisition_id":"1292","title":"Senior Merchant Ops Analyst ","company_name":"Xendit","first_published":"2026-05-19T06:03:33-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.xendit.co/en/\u0026quot;\u0026gt;Xendit\u0026lt;/a\u0026gt; provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and \u0026lt;a href=\u0026quot;https://techcrunch.com/2021/03/02/indonesia-payments-infra-startup-xendit-raises-64-6m/\u0026quot;\u0026gt;backed by global top-10 VCs\u0026lt;/a\u0026gt;. We’re proud to be featured on among the fastest growing companies by \u0026lt;a href=\u0026quot;https://www.ycombinator.com/topcompanies\u0026quot;\u0026gt;Y-Combinator\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;About the Job\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Merchant Operations Analyst, you will play a critical role in enabling businesses to grow on Xendit’s platform. You will be responsible for reviewing and processing merchant KYC profiles in line with regulatory requirements and internal policies, assessing LDD, BDD, and business use cases to determine merchant eligibility.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Beyond onboarding, you will support payment channel activations by working closely with external partners and internal teams to ensure merchants are successfully set up to accept payments. You will coordinate submissions, track progress, resolve issues, and help unblock delays, while ensuring compliance and a smooth end-to-end experience for merchants.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will collaborate with cross-functional teams including Compliance, Risk, Product, Sales, and Partnerships to solve onboarding and activation cases efficiently, always keeping customer experience at the forefront. You will also gain a strong understanding of payment flows, partner requirements, and regulatory considerations, and contribute to continuous improvements in processes and tools.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is ideal for someone who enjoys problem-solving, cross-team collaboration, and making a meaningful impact on how merchants experience Xendit from day one.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Behaviors\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Good analytical skills and proactive attitude, with good communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to think out of the box and to be assertive in offering solutions to posed problems or situations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High flexibility and detail-orientation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to multitask to meet constant business demands and priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resilient to challenges and setbacks, enthusiastic and motivated to work in a fast-paced and high-pressure environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Focused to meet delivery and quality targets.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree from a reputable university majoring in the following or equivalent:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Business Administration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Finance / Accounting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Computer Science/IT\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;3 to 5 years \u0026lt;/strong\u0026gt;of experience working in a customer facing role or of similar nature. Fresh Graduates from reputable universities are welcome to apply\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Must be professionally fluent in both English and Mandarin (spoken and written)\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Standard proficiency with Microsoft Office or Google Suite tools (Word, Excel, Powerpoint, Gdocs, Gsheets, Gslides)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Plus points if you have prior experience in a fintech/banking operations function or previously worked with opening client accounts\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Responsibilities\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Conducting business profile review for incoming onboarding merchant accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review all information and submitted documentations ensuring compliance with local regulation and Xendit standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Process cases based on the priorities set by the team, reworks and their KYC expiry dates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Documentation gathering and record retention of the evidence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess risk when business decisions are made, demonstrating particular consideration for the company’s reputation and safeguarding Xendit\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Report operational, system and policy issues immediately\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Achieve the quality and productivity target\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work extensively with various teams across multiple geographies to fulfill an entity’s KYC requirements as mandated by compliance and regulatory standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Efficiently manage ad hoc tasks for effective project management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with local and global stakeholders to ensure a smooth merchant onboarding experience and aligned requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive operational excellence by improving processes, reducing inefficiencies, and ensuring SLA adherence.Collaborate with Product, Compliance, Risk, and Partnership teams to streamline onboarding and activation processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead implementation of new tools, workflows, and automation initiatives (e.g. AI, Admin Dashboard improvements).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster a collaborative team culture and drive continuous improvement initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4018724003,"name":"Customer Experience","child_ids":[],"parent_id":null}],"offices":[{"id":4010061003,"name":"Malaysia","location":"Kuala Lumpur, Kuala Lumpur, Malaysia","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/xendit/jobs/7719174003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5757728003,"location":{"name":"Singapore, Singapore"},"metadata":null,"id":7719174003,"updated_at":"2026-06-18T04:14:58-04:00","requisition_id":"1275","title":"Solution Engineering","company_name":"Xendit","first_published":"2026-04-28T22:16:30-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.xendit.co/en/\u0026quot;\u0026gt;Xendit\u0026lt;/a\u0026gt; provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and \u0026lt;a href=\u0026quot;https://techcrunch.com/2021/03/02/indonesia-payments-infra-startup-xendit-raises-64-6m/\u0026quot;\u0026gt;backed by global top-10 VCs\u0026lt;/a\u0026gt;. We’re proud to be featured on among the fastest growing companies by \u0026lt;a href=\u0026quot;https://www.ycombinator.com/topcompanies\u0026quot;\u0026gt;Y-Combinator\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;About the Job\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a technically-minded, client-facing Pre-Sales to join our regional/global go to market team. In this role, you will be the bridge between our enterprise clients and Xendit\u0026#39;s product/engineering teams\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will partner directly with our Account Executives and Account Managers to drive the technical win in complex sales cycles. You will listen to client needs, architect payment solutions across Xendit\u0026#39;s 7-market licensed infrastructure, and guide clients from initial technical discovery through to successful integration and launch. This is a presales advisory role focused on deal velocity and technical credibility\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Minimum Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Experience \u0026amp;amp; Technical Background\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3-6 years of experience in a client-facing technical role, preferably in payments, fintech, or SaaS (e.g., Solutions Engineer, Sales Engineer, Solutions Architect, Integration Consultant).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of APIs, webhooks, and SDKs. You can read code samples and explain technical concepts to engineers—even if you don\u0026#39;t code daily.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with payment flows, acquiring, FX, and/or payouts is highly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with regional/global enterprise clients is essential.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Core Competencies\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Technical Fluency: You bridge the gap between business and engineering. You can whiteboard a solution architecture, troubleshoot API calls, and translate technical capabilities into business value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Client-Facing Presence: You are comfortable presenting to CTOs and lead engineers, handling objections with confidence, and building trust with technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Problem-Solving Mindset: You don\u0026#39;t just answer questions—you uncover underlying needs and propose creative, compliant solutions across multiple jurisdictions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Travel Flexibility: Willingness to travel for client meetings and internal alignment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Attributes We Value\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Builder Mentality: You thrive in \u0026quot;zero-to-one\u0026quot; environments and enjoy rolling up your sleeves to solve ambiguous problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curiosity: You constantly ask \u0026quot;why\u0026quot; and dig deep to understand client businesses, not just their technical requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Humility \u0026amp;amp; Collaboration: You know that the best solutions come from teamwork—internally with sales, product, and engineering, and externally with clients.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Responsibilities\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;1.⁠ ⁠Technical Pre-Sales Solution Design\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;⁠Partner with the regional/global sales team to understand prospect needs and design tailored payment solutions leveraging Xendit\u0026#39;s full product suite (acquiring, FX, payouts, stablecoin remittances).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct technical discovery sessions with prospective clients (CTOs, Heads of Product, Lead Engineers) to map their infrastructure and identify integration requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect solutions that address complex cross-border flows between regional/global and Southeast Asia, ensuring compliance and optimal commercial outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver compelling product demonstrations and technical presentations to both technical and non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;2.⁠ ⁠RFP / RFI Support \u0026amp;amp; Technical Documentation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the technical response for RFPs and RFIs from regional/global enterprise clients\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare solution diagrams, integration guides, and technical proposal documents that clearly articulate Xendit\u0026#39;s value proposition\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with legal and compliance teams to address technical and regulatory questions during the sales cycle\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;3.⁠ ⁠Proof of Concept (POC) \u0026amp;amp; Integration Advisory\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Scope and manage technical proof of concepts (POCs) for complex enterprise opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide clients through sandbox testing and integration planning, reducing time-to-go-live\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the trusted technical advisor during the sales process, building confidence in Xendit\u0026#39;s platform and capabilities\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;4.⁠ ⁠Voice of the Customer to Product\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Capture and synthesize client feedback, technical requirements, and feature requests to share with Xendit\u0026#39;s product and engineering teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay ahead of competitor solutions and market trends regionally/globally - SEA payments corridor, providing insights to inform product roadmap decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to internal knowledge bases, playbooks, and enablement materials for the broader commercial team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;5.⁠ ⁠Cross-Functional Collaboration\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work closely with Account Executives to develop account strategies and identify upsell/cross-sell opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Customer Success and Integration teams to ensure smooth handoffs and long-term client satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with global Pre-Sales peers to share best practices and scalable solution patterns\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Do whatever it takes to make Xendit succeed!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Join Xendit?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Impact at Scale: You won’t be a small cog in a giant machine. You will own a significant book of business that directly impacts Xendit’s regional growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Licensed Infrastructure: Sell more than just a gateway. You have acquiring, remittance , banking, VASP, and lending licenses as your arsenal\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Culture of Builders: We are a team of doers. We hire people who want to build, not just maintain.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accelerated Career Growth: We promote from within and offer high-visibility projects with direct exposure to global leadership\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4018181003,"name":"Growth","child_ids":[],"parent_id":null}],"offices":[{"id":4010058003,"name":"Singapore","location":"Singapore, Central, Singapore","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/xendit/jobs/7723165003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5759494003,"location":{"name":"Jakarta, Indonesia"},"metadata":null,"id":7723165003,"updated_at":"2026-06-18T04:14:58-04:00","requisition_id":"1279","title":"Tax Manager","company_name":"Xendit","first_published":"2026-05-04T06:22:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.xendit.co/en/\u0026quot;\u0026gt;Xendit\u0026lt;/a\u0026gt; provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and \u0026lt;a href=\u0026quot;https://techcrunch.com/2021/03/02/indonesia-payments-infra-startup-xendit-raises-64-6m/\u0026quot;\u0026gt;backed by global top-10 VCs\u0026lt;/a\u0026gt;. We’re proud to be featured on among the fastest growing companies by \u0026lt;a href=\u0026quot;https://www.ycombinator.com/topcompanies\u0026quot;\u0026gt;Y-Combinator\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;About the Job\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a hands-on Tax Manager to manage all tax matters in Indonesia. The ideal candidate is not only capable of managing a team and driving tax strategy, but is also comfortable being directly involved in day-to-day tax operations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will play a key role in ensuring full tax compliance across multiple entities within Indonesia group structure, while handling complex matters such as tax audits, Transfer Pricing documentation, and corporate income tax filings (SPT Badan).\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Minimum Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Education \u0026amp;amp; Certification\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Accounting, Taxation, or related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Brevet A \u0026amp;amp; B required, Brevet C is a strong advantage\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum 6–10 years of experience in tax\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience in:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Handling tax audits (pemeriksaan pajak)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preparing/reviewing SPT Badan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preparing/reviewing Transfer Pricing Documentation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Experience handling tax matters across multiple entities within a group structure (mandatory)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing a team is preferred, but not mandatory if strong leadership potential\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of Indonesian tax regulations (PPh, PPN, TP)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;e-Faktur\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;e-Bupot\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coretax system\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and problem-solving skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Soft Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on, detail-oriented, and willing to be involved in execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sense of ownership and accountability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good communication skills (able to deal with tax authorities and stakeholders)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to work in a lean and fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Preferred Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Background from a reputable tax firm or in-house tax in a complex organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience handling multi-entity and intercompany transactions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with ambiguity and building processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong accounting knowledge or prior experience in accounting roles is highly preferred (e.g. experience in financial reporting, reconciliations, or general ledger)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Responsibilities\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Tax Compliance \u0026amp;amp; Reporting\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Oversee and ensure timely and accurate filing of:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Corporate Income Tax Return (SPT Badan) across multiple entities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;VAT (PPN/PPNJLN), Withholding Taxes (PPh 21/23/26 etc), and other relevant taxes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Ensure completeness of Withholding Tax Slips (Bupot) received from customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review and prepare key tax workings and reconciliations when necessary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure consistency and compliance across entities within the group\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Tax Audit \u0026amp;amp; Dispute Management\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead and manage tax audits (pemeriksaan pajak) across entities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare and/or directly handle audit responses (SP2DK, STP and other tax letters), supporting documents, and reconciliations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Liaise with tax authorities and manage queries professionally\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Handle tax objections, appeals, and dispute resolution\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Transfer Pricing (TP)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prepare and/or review Transfer Pricing Documentation (Local File, Master File, CbCR where applicable)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure compliance with Indonesian TP regulations and OECD guidelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support intercompany transactions and ensure alignment across group entities\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Tax Advisory \u0026amp;amp; Risk Management\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide practical tax advice on business transactions and new initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify tax risks across entities and propose mitigation strategies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor regulatory changes and assess impact on the group\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hands-on Execution\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as a “player-coach” - actively involved in execution, not just oversight\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Personally handle complex or high-risk tax matters when needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay close to details and ensure accuracy of key deliverables\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stakeholder Management\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Finance, Accounting, and other departments across entities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Liaise with external tax consultants, auditors, and advisors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as main PIC for tax-related matters internally and externally\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Process Improvement \u0026amp;amp; Systems\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Improve tax processes, controls, and documentation across entities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support implementation and usage of tax systems (e.g. e-Faktur, e-Bupot, Coretax)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive standardization and efficiency within the group\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4018726003,"name":"Finance","child_ids":[],"parent_id":null}],"offices":[{"id":4029843003,"name":"Indonesia","location":"Jakarta, Jakarta, Indonesia","child_ids":[],"parent_id":null}]}],"meta":{"total":22}}