{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/xendit/jobs/7806576003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5796234003,"location":{"name":"Bangkok, Thailand; Kuala Lumpur, Malaysia"},"metadata":null,"id":7806576003,"updated_at":"2026-09-21T07:24:15-04:00","requisition_id":"1336","title":"Account Manager","company_name":"Xendit","first_published":"2026-07-15T22:35:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.xendit.co/en/\u0026quot;\u0026gt;Xendit\u0026lt;/a\u0026gt; provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and \u0026lt;a href=\u0026quot;https://techcrunch.com/2021/03/02/indonesia-payments-infra-startup-xendit-raises-64-6m/\u0026quot;\u0026gt;backed by global top-10 VCs\u0026lt;/a\u0026gt;. We’re proud to be featured on among the fastest growing companies by \u0026lt;a href=\u0026quot;https://www.ycombinator.com/topcompanies\u0026quot;\u0026gt;Y-Combinator\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;About the Job\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a strategic and commercially minded \u0026lt;strong\u0026gt;Account Manager\u0026lt;/strong\u0026gt; to grow a portfolio of high-potential accounts across Southeast Asia and Greater China. You will work with ambitious businesses, including emerging international e-commerce brands and local technology companies, to identify opportunities and support their expansion. We aren\u0026#39;t looking for a \u0026quot;check-in\u0026quot; person, we need a growth architect who thrives on seeing their clients level up.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;br\u0026gt;Minimum Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of B2B account management or strategic sales experience in financial services, fintech, or payments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of consistently growing revenue within accounts. Experience managing global accounts is a strong plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with the Malaysian or Thai market, as well as the broader regional landscape, is essential. You understand the needs and cultural nuances of merchants across local markets, Southeast Asia, and Greater China.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Core Competencies:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Builder \u0026amp;amp; Founder-Like Mentality: You thrive in “zero-to-one” environments. You are hands-on, take full ownership, and are relentless in removing blockers for your clients and your team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional Communicator: You possess professional proficiency in Chinese and English. You can persuasively present to key stakeholders in Malaysia/Thailand and Greater China, and collaborate effectively with internal teams Globally.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data-Led \u0026amp;amp; Analytical: You make decisions based on data, not gut feel. You can analyze transaction patterns to identify untapped potential and risks merchant may face\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Attributes We Value:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hustle with Integrity: You move fast, but you build trust through transparency and reliability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curiosity: You constantly ask “why” and dig deep to understand the root problem, not just the surface request\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resilience: You are undeterred by long sales cycles and complex procurement processes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;br\u0026gt;Responsibilities\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;1.⁠ ⁠ Portfolio Growth \u0026amp;amp; Revenue Ownership\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the full P\u0026amp;amp;L for a portfolio of accounts. Drive revenue and transaction volume through upselling, cross-selling (Pay-in, FX, payouts) and new use case expansion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute comprehensive 12-18 month account plans for each major client, articulating clear growth strategies and proactively managing churn risk\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistently exceed revenue targets by focusing on high-impact input metrics and maintaining a clean, accurate pipeline in Salesforce\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;2.⁠ ⁠Executive \u0026amp;amp; Multi-Stakeholder Relationship Building\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and nurture C-level relationships (CEO, CFO, Head of Product, CTO) within your accounts. Understand their strategic objectives and align Xendit’s roadmap to solve their core business challenges\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead Quarterly Business Reviews (QBRs) and executive business reviews, providing data-driven insights and demonstrating clear ROI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the trusted advisor and single point of contact, navigating complex organizational structures to secure buy-in and consensus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;3.⁠ ⁠Cross-Functional Influence\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with internal teams (Product, Marketing, Engineering, Compliance, Legal) to bring the our clients’ needs back to the organization, influencing our product roadmap and regional strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with the Account Executive and Customer Success teams to identify and scope net-new opportunities, bridging the gap between commercial terms and technical feasibility\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;4.⁠ ⁠Market Intelligence \u0026amp;amp; Local Expertise\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Stay ahead of regulatory shifts and payment trends in Southeast Asia. Act as a subject matter expert on cross-border flows between\u0026amp;nbsp; Southeast Asia and CN/HK\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify synergies between Xendit’s 7-market licensed infrastructure and the specific needs of Thailand expanding into the region\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Do whatever it takes to make Xendit succeed!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Why Join Xendit?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Impact at Scale: You won’t be a small cog in a giant machine. You will own a significant book of business that directly impacts Xendit’s regional growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Licensed Infrastructure: Sell more than just a gateway. You have acquiring, remittance , banking, VASP, and lending licenses as your arsenal.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Culture of Builders: We are a team of doers. We hire people who want to build, not just maintain.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accelerated Career Growth: We promote from within and offer high-visibility projects with direct exposure to global leadership.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4018181003,"name":"Growth","child_ids":[],"parent_id":null}],"offices":[{"id":4010061003,"name":"Malaysia","location":"Kuala Lumpur, Kuala Lumpur, Malaysia","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7806576003/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/xendit/jobs/7780726003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5784384003,"location":{"name":"Kuala Lumpur, Malaysia; Taipei, Taiwan"},"metadata":null,"id":7780726003,"updated_at":"2026-09-21T07:24:15-04:00","requisition_id":"1320","title":"Chinese Merchant Support","company_name":"Xendit","first_published":"2026-06-22T21:44:57-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.xendit.co/en/\u0026quot;\u0026gt;Xendit\u0026lt;/a\u0026gt; provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and \u0026lt;a href=\u0026quot;https://techcrunch.com/2021/03/02/indonesia-payments-infra-startup-xendit-raises-64-6m/\u0026quot;\u0026gt;backed by global top-10 VCs\u0026lt;/a\u0026gt;. We’re proud to be featured on among the fastest growing companies by \u0026lt;a href=\u0026quot;https://www.ycombinator.com/topcompanies\u0026quot;\u0026gt;Y-Combinator\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;About the Job\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As a Chinese Merchant Support, you will be in a fast-paced team that provides our customers with undivided attention and care. You will be ready to take on any issues or inquiries that our customers raise, work to prevent fires and sooth our customer\u0026#39;s frustrations. Every day you will solve different puzzles, so no day will be exactly the same. At Xendit we believe that our customers are the most important stakeholders - so this role is crucial to Xendit. You’ll surface important customer insights and feedback which will help us to continuously improve our products and build new ones! You will be in close coordination within the technical department, and be exposed to all the product teams and customers.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Through all the intensity of Merchant Support, you will be the expert of our customers. You will understand our customers’ pains, solve them, and get satisfaction from our customers’ compliments! You will also be exposed to a variety of projects that help to improve the current team processes like utilizing automation in internal processes to reduce manual work and maximize team productivity.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Minimum Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Behaviors\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Enjoy the puzzle of solving open-ended problems; you have a great analytical mindset\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are ready and willing to be rostered on for nights and weekends - shift work doesn’t phase you\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Happily take on new projects which involve researching to quickly become a subject matter expert, and driving them to completion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to think out of the box and to be assertive in offering solutions to posed problems or situations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High flexibility and detail-orientation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to multitask to meet constant business demands and priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resilient to challenges and setbacks, enthusiastic and motivated to work in a fast-paced and high-pressure environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Focused to meet delivery and quality targets.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fresh graduate or 1+ years of experience in Customer/Merchant Operations management or similar departments in B2B sectors and/OR Relationship Management Experience in Banks, Financial Institutions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Graduate from reputable Universities majoring in :\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Engineering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Finance / Accounting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Computer science/IT\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Experienced in ticket management platform i.e. Zendesk, Freshdesk, Zoho, or similar tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Must be Professionally fluent in both English and Mandarin\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Standard proficiency with Microsoft Office or Google Suite tools (Word, Excel, Powerpoint, Gdocs, Gsheets, Gslides)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Preferred Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Plus points if you have prior experience in a fintech/banking operations function or previously worked with opening client accounts\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Responsibilities\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Willing to work on a rotating shift schedule:\u0026lt;br\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Weekday : 9AM - 4PM / 4PM - 11PM GMT+8\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Weekend : 10AM - 7PM GMT+8\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interact with customers through communication channels (WeChat, Email)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High proficiency in Mandarin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solve customer first\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Attending to our customer\u0026#39;s needs, requests, and problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensuring to communicate the problem and how to solve it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Showing empathy to ensure customer satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raising awareness of issues or problems to other team members\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and initiate changes to help scale up our operations (i.e. documentation)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analysing and planning overall customer service excellence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;​​Identify areas for improvement and perform customer quality analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Do whatever it takes to make Xendit succeed\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4018724003,"name":"Customer Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4010061003,"name":"Malaysia","location":"Kuala Lumpur, Kuala Lumpur, Malaysia","child_ids":[],"parent_id":null},{"id":4024570003,"name":"Taiwan","location":"Taipei, Taipei, Taiwan","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7780726003/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/xendit/jobs/7813473003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5799533003,"location":{"name":"Hong Kong"},"metadata":null,"id":7813473003,"updated_at":"2026-09-21T07:24:15-04:00","requisition_id":"1341","title":"Customer Success Manager (Greater China)","company_name":"Xendit","first_published":"2026-07-23T04:26:59-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.xendit.co/en/\u0026quot;\u0026gt;Xendit\u0026lt;/a\u0026gt; provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and \u0026lt;a href=\u0026quot;https://techcrunch.com/2021/03/02/indonesia-payments-infra-startup-xendit-raises-64-6m/\u0026quot;\u0026gt;backed by global top-10 VCs\u0026lt;/a\u0026gt;. We’re proud to be featured on among the fastest growing companies by \u0026lt;a href=\u0026quot;https://www.ycombinator.com/topcompanies\u0026quot;\u0026gt;Y-Combinator\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;About the Job\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;At Xendit, we are looking for a Customer Success Manager (CSM) to support our Greater China clients and help drive their success on our platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will own the post-go-live customer lifecycle for a portfolio of Chinese-speaking accounts, working closely with clients to drive adoption, resolve day-to-day issues, and surface opportunities for growth. You will build a solid understanding of your clients\u0026#39; payment flows and business needs, and use that understanding to make practical recommendations that improve their experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will work with both technical and business stakeholders, supporting solutioning discussions and coordinating with Product, Engineering, and Commercial teams to resolve client needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is ideal for someone earlier in their Customer Success career who has a working knowledge of payments and alternative payment methods in Southeast Asia, and is comfortable managing client relationships in a fast-paced, high-growth environment.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Minimum Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3–5 years of experience in Customer Success, Account Management, or related client-facing roles within B2B SaaS, fintech, or payments environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with payments and alternative payment methods (APMs) across Southeast Asia\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing client accounts, including supporting adoption, retention, and day-to-day relationship management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to engage confidently with client stakeholders (managers and product/technical leads)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working understanding of technical products (e.g. APIs, integrations, payment flows) and ability to explain product capabilities to clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills in English and Mandarin (business proficiency required) to support Greater China clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working cross-functionally with Sales, Product, Engineering, and Operations teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills, with a proactive and detail-oriented approach\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Preferred Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in payments, fintech, or financial infrastructure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience supporting clients in Greater China (Mainland China, Taiwan, Hong Kong)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to multi-market or cross-border client environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with data analysis or reporting (e.g. transaction success rates)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in growing into a senior Customer Success or Account Management role\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Responsibilities\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own a portfolio of Chinese-speaking accounts, supporting adoption, retention, and day-to-day account health\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build an understanding of clients\u0026#39; business models and payment flows to identify improvement opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support expansion opportunities (upsell, cross-sell, new use cases) in partnership with Account Management and Sales\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a day-to-day point of contact for client stakeholders on product usage and issue resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support solutioning discussions for new use cases, working with Product and Engineering teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor key performance metrics (e.g. payment success rates, adoption) and flag issues proactively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage and escalate risks and issues to ensure high customer satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate cross-functionally with Product, Engineering, Risk, and Commercial teams to resolve client needs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4018724003,"name":"Customer Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4076727003,"name":"Hong Kong","location":"Hong Kong","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7813473003/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/xendit/jobs/7821208003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5802611003,"location":{"name":"Jakarta, Indonesia"},"metadata":null,"id":7821208003,"updated_at":"2026-09-21T07:24:15-04:00","requisition_id":"1345","title":"Data / ML Automation Intern","company_name":"Xendit","first_published":"2026-07-30T03:28:16-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.xendit.co/en/\u0026quot;\u0026gt;Xendit\u0026lt;/a\u0026gt; provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and \u0026lt;a href=\u0026quot;https://techcrunch.com/2021/03/02/indonesia-payments-infra-startup-xendit-raises-64-6m/\u0026quot;\u0026gt;backed by global top-10 VCs\u0026lt;/a\u0026gt;. We’re proud to be featured on among the fastest growing companies by \u0026lt;a href=\u0026quot;https://www.ycombinator.com/topcompanies\u0026quot;\u0026gt;Y-Combinator\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;h3\u0026gt;About the Job\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Duration:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;6 months\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Type:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Internship\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a Data / ML Automation Intern to help build reliable data workflows, reporting tools, and AI-assisted automations for operational teams. You’ll work across data engineering, analytics, machine learning, and software development to turn manual processes into scalable systems.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Minimum Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Currently pursuing or recently completed a degree in Computer Science, Data Science, Statistics, Engineering, Information Systems, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Python and/or TypeScript.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic SQL skills, including joins, aggregations, and filtering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with data structures, APIs, Git, and software-development fundamentals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in data engineering, machine learning, analytics, or automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with imperfect data and learning unfamiliar systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to communicate clearly in English and collaborate with technical and non-technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Preferred Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with GCP and BigQuery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with dbt, Airflow, Databricks, Apache Kafka, or ETL/ELT pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to machine learning libraries such as pandas, scikit-learn, PyTorch, or TensorFlow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using LLM APIs, prompt engineering, agent workflows, or evaluation pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Docker, Kubernetes, CI/CD, AWS, Terraform, or ArgoCD.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building dashboards with Looker Studio, Metabase, Tableau, Power BI, or similar tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Personal projects involving data pipelines, automation, analytics, or machine learning.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Tech you may work with\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Python, TypeScript, SQL, GCP, BigQuery, Databricks, dbt, Airflow, Kafka, Docker, Kubernetes, AWS, Terraform, ArgoCD, Git-based CI/CD, REST APIs, and LLM/ML tooling.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Responsibilities\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain data pipelines for extracting, transforming, validating, and loading data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write SQL queries for analysis, reporting, and data-quality checks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop automation scripts and internal tools using Python and/or TypeScript.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with Google Cloud Platform (GCP), especially BigQuery, to manage and query datasets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with workflow orchestration using tools such as Airflow or similar schedulers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help develop, test, and monitor ML or LLM-powered automation workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Integrate internal systems and third-party APIs into data and automation pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support dashboarding, operational reporting, and data-quality monitoring.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document data models, pipeline behavior, and technical decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in code reviews, debugging, and improving reliability of existing workflows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4018724003,"name":"Customer Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4029843003,"name":"Indonesia","location":"Jakarta, Jakarta, Indonesia","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7821208003/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/xendit/jobs/7813420003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5799515003,"location":{"name":"Jakarta, Indonesia; Manila, Philippines"},"metadata":null,"id":7813420003,"updated_at":"2026-09-21T07:24:15-04:00","requisition_id":"1340","title":"FinOps Recons Associate","company_name":"Xendit","first_published":"2026-07-23T06:48:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.xendit.co/en/\u0026quot;\u0026gt;Xendit\u0026lt;/a\u0026gt; provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and \u0026lt;a href=\u0026quot;https://techcrunch.com/2021/03/02/indonesia-payments-infra-startup-xendit-raises-64-6m/\u0026quot;\u0026gt;backed by global top-10 VCs\u0026lt;/a\u0026gt;. We’re proud to be featured on among the fastest growing companies by \u0026lt;a href=\u0026quot;https://www.ycombinator.com/topcompanies\u0026quot;\u0026gt;Y-Combinator\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;About the Job\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;You are looking for a challenge, eager for a fast-paced startup environment that will push you out of your comfort zone, where learning happens. Most importantly, you’re a problem solver with exquisite attention to detail , unafraid to get technical to understand the root cause of an issue.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Financial Operations Associate, you will be part of the Financial Operations team responsible for ensuring the seamless flow of funds for the countless transactions happening on the Xendit platform daily. This role will be part of a new subteam being formed within FinOps to own reconciliations across the entire organisation, driving high impact across the region by ensuring all funds are moving as they should and we have full oversight over all movements.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you can be accurate and detail-oriented under pressure, are always reliable, collaborative, and love the dynamic environment of operations, we want to hear from you. Bonus points for those who love challenging the status quo.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Minimum Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Graduate of Management, Accounting, Finance, or a similar course, and 1-3 years of relevant experience in a start-up/fast paced environment or within the payments, fintech, or financial services spaces\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills in English\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of Microsoft Office Suite\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are detail oriented, can see patterns in data/information or notice when something is amiss\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Preferred Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working in or dealing with banks or large financial institutions, with specialized work on finance, payment and reconciliations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have the initiative to continually ask questions and look for answers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a discerning ability to prioritize workload in line with tight deadlines and work effectively under pressure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are a team player and communicate well with internal and external stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have great ownership mentality and have proven you can push towards a goal by yourself\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You pick up new skills quickly using a combination of self-exploration and relationship building\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are a creative thinker who considers problems from a customer perspective while being pragmatic and solutions oriented when solving them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have fun in learning and always seeking to improve\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working experience on reconciliation tools and SQL\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Responsibilities\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Own \u0026amp;amp; execute reconciliations for Xendit’s day-to-day financial operations\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the reconciliation process for all Xendit products across the region, ensuring that all funds are moving as expected and Xendit does not have any exposure or incorrect transactions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with the product teams on automating recons across products and the region to ensure no gaps in the process and Xendit is protected against money loss\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have the opportunity to learn how Xendit operates from the ground up and make a real impact on the future of the organization\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Coordinate with internal and external stakeholders\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Solve for unreconciled transactions by working with product, partnerships and finance to identify and resolve root causes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Set up recons for any new products\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;As new products are launched and we expand to new markets, set up and own the reconciliation processes to ensure that at all points, Xendit recons are operating at best in class standards\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Do whatever it takes to make Xendit succeed\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4018724003,"name":"Customer Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4029843003,"name":"Indonesia","location":"Jakarta, Jakarta, Indonesia","child_ids":[],"parent_id":null},{"id":4010057003,"name":"Philippines","location":"Manila, Manila, Philippines","child_ids":[4096712003],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7813420003/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/xendit/jobs/7821207003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5802610003,"location":{"name":"Jakarta, Indonesia"},"metadata":null,"id":7821207003,"updated_at":"2026-09-21T07:24:15-04:00","requisition_id":"1344","title":"Full Stack Developer Intern","company_name":"Xendit","first_published":"2026-07-30T03:44:49-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.xendit.co/en/\u0026quot;\u0026gt;Xendit\u0026lt;/a\u0026gt; provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and \u0026lt;a href=\u0026quot;https://techcrunch.com/2021/03/02/indonesia-payments-infra-startup-xendit-raises-64-6m/\u0026quot;\u0026gt;backed by global top-10 VCs\u0026lt;/a\u0026gt;. We’re proud to be featured on among the fastest growing companies by \u0026lt;a href=\u0026quot;https://www.ycombinator.com/topcompanies\u0026quot;\u0026gt;Y-Combinator\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;About the Job\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Duration:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;6 months\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Type:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Internship\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a Full Stack Developer Intern to help build and improve internal tools and web applications used by operational teams. You’ll work with engineers to ship real features across frontend, backend, APIs, data platforms, and deployment workflows.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Minimum Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Currently pursuing or recently completed a degree in Computer Science, Software Engineering, Information Systems, Data Science, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic proficiency in JavaScript or TypeScript.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with React and Node.js through coursework, personal projects, bootcamps, or previous experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of HTTP, REST APIs, Git, and relational or NoSQL databases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic SQL knowledge.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable learning unfamiliar tools and asking good questions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to communicate clearly in English and work collaboratively.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Preferred Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Next.js, Fastify, Express, or similar frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Docker, Kubernetes, AWS, GCP, CI/CD, or GitHub Actions/Buddy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with BigQuery, data pipelines, ETL/ELT, dbt, Airflow, or Databricks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to Redis, PostgreSQL, message queues, or server-side background jobs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building projects deployed beyond localhost.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in AI-assisted workflows, browser automation, or data platforms.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Tech you may work with\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;TypeScript, React, Vite/Next.js, Node.js, Fastify, Redis, Docker, Kubernetes, AWS, GCP, BigQuery, SQL, ArgoCD, Terraform, and Git-based CI/CD.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Responsibilities\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain web interfaces using React and TypeScript.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop backend APIs and services using Node.js/TypeScript.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Integrate services with databases, REST APIs, queues, and third-party platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help build data integrations that read from or write to Google Cloud Platform (GCP) and BigQuery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support data querying, validation, and operational reporting using SQL and BigQuery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write clean, tested, maintainable code and participate in code reviews.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help debug issues across the application stack.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with Docker, Kubernetes, CI/CD, and cloud deployment tasks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with product, operations, data, and engineering stakeholders to turn requirements into working features.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document technical decisions and implementation details.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4018724003,"name":"Customer Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4029843003,"name":"Indonesia","location":"Jakarta, Jakarta, Indonesia","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7821207003/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/xendit/jobs/7806554003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5796225003,"location":{"name":"Jakarta, Indonesia; Kuala Lumpur, Malaysia; Manila, Philippines; Singapore, Singapore"},"metadata":null,"id":7806554003,"updated_at":"2026-09-21T07:24:15-04:00","requisition_id":"1335","title":"Global Head of Communications","company_name":"Xendit","first_published":"2026-07-16T06:25:02-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.xendit.co/en/\u0026quot;\u0026gt;Xendit\u0026lt;/a\u0026gt; provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and \u0026lt;a href=\u0026quot;https://techcrunch.com/2021/03/02/indonesia-payments-infra-startup-xendit-raises-64-6m/\u0026quot;\u0026gt;backed by global top-10 VCs\u0026lt;/a\u0026gt;. We’re proud to be featured on among the fastest growing companies by \u0026lt;a href=\u0026quot;https://www.ycombinator.com/topcompanies\u0026quot;\u0026gt;Y-Combinator\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;The Opportunity\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Trust is one of Xendit\u0026#39;s greatest competitive advantages.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As Global Head of Communications, you will be the steward of our reputation, shaping how Xendit is understood by customers, partners, regulators, employees, the media, and the broader technology ecosystem.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;This is not a traditional public relations role. It is a strategic leadership position responsible for ensuring that every communication strengthens confidence in who we are, what we build, and why we exist.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;You\u0026#39;ll help define the company\u0026#39;s voice, elevate our leaders, strengthen our culture, guide us through moments of opportunity and challenge, and ensure that our story reflects the scale of our ambition.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Shape Xendit\u0026#39;s Global Narrative\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define and evolve Xendit\u0026#39;s corporate narrative as we continue to grow across Southeast Asia and beyond.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate complex technology and financial products into simple, compelling stories.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure consistency across every audience, market, and communication channel.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Position Xendit as a trusted leader in financial infrastructure and digital payments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Protect and Strengthen Our Reputation\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop proactive reputation strategies across all stakeholder groups.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Anticipate communications risks and prepare the organization for high-impact situations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead crisis communications and issue management with sound judgment and calm execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build frameworks that help Xendit communicate consistently during periods of rapid growth and change.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Executive \u0026amp;amp; Leadership Communications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with senior leaders to develop keynote speeches, thought leadership, customer presentations, executive messaging, media interviews, internal communications, and company-wide updates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help leaders communicate with authenticity, clarity, and purpose.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Media \u0026amp;amp; Industry Influence\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop long-term relationships with business, financial, and technology media across Asia and globally.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Increase Xendit\u0026#39;s visibility through strategic storytelling, industry commentary, customer success stories, research and insights, executive profiles, and speaking opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Internal Communications \u0026amp;amp; Culture\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build communication programs that connect employees to our mission and strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead communications around company priorities, business performance, product innovation, organizational updates, leadership messages, values, and culture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure every employee understands how their work contributes to Xendit\u0026#39;s long-term vision.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Stakeholder Engagement\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support strategic communications with customers, partners, regulators, government agencies, industry associations, and community organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strengthen trust through transparency, consistency, and thoughtful engagement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Employer Brand\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with People and Talent Acquisition to tell the story of what makes Xendit an exceptional place to build a career.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help attract world-class talent by showcasing our mission, people, culture, leadership, career opportunities, and employee success stories.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What Success Looks Like\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build a communications function that scales with the business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish a clear and differentiated corporate narrative.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strengthen executive communications across the leadership team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Increase the quality and impact of earned media.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve employee engagement through transparent and consistent communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build robust crisis communications capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enhance Xendit\u0026#39;s reputation among customers, partners, regulators, and prospective employees.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure our communications reflect the same excellence, reliability, and customer obsession that define our products.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What We\u0026#39;re Looking For\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12–15+ years of experience leading corporate communications, public affairs, executive communications, or reputation management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building communications programs within high-growth technology companies, fintech, financial services, or enterprise software organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outstanding writer and storyteller with exceptional editorial judgment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience advising senior executives on strategic communications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success managing complex, high-profile, or sensitive situations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of media and communications across Asia.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working across multiple countries, cultures, and stakeholder groups.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong business acumen with the ability to simplify complex ideas into compelling narratives.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Preferred\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in fintech, payments, banking, SaaS, or digital infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Existing relationships with leading business, technology, and financial media.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building and scaling communications teams in fast-growing organizations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Leadership Principles\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Builds trust through every interaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leads with integrity and sound judgment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thinks strategically while executing with excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Brings clarity to complexity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicates with authenticity and empathy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influences through relationships rather than hierarchy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operates calmly under pressure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raises the quality of communication across the company.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Why Join Xendit?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Xendit, communication is more than telling stories—it\u0026#39;s about earning trust.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;You\u0026#39;ll help shape the reputation of one of Southeast Asia\u0026#39;s most important technology companies, ensuring that every conversation with our customers, employees, partners, regulators, and communities reinforces the values that have made Xendit a trusted financial infrastructure platform across the region.\u0026lt;/p\u0026gt;","departments":[{"id":4086038003,"name":"Marketing","child_ids":[],"parent_id":null}],"offices":[{"id":4010058003,"name":"Singapore","location":"Singapore, Central, Singapore","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7806554003/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/xendit/jobs/7653356003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5727408003,"location":{"name":"Singapore, Singapore"},"metadata":null,"id":7653356003,"updated_at":"2026-09-21T07:24:15-04:00","requisition_id":"1247","title":"Head of Treasury","company_name":"Xendit","first_published":"2026-03-08T23:28:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.xendit.co/en/\u0026quot;\u0026gt;Xendit\u0026lt;/a\u0026gt; provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and \u0026lt;a href=\u0026quot;https://techcrunch.com/2021/03/02/indonesia-payments-infra-startup-xendit-raises-64-6m/\u0026quot;\u0026gt;backed by global top-10 VCs\u0026lt;/a\u0026gt;. We’re proud to be featured on among the fastest growing companies by \u0026lt;a href=\u0026quot;https://www.ycombinator.com/topcompanies\u0026quot;\u0026gt;Y-Combinator\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;About the Job\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As the Head of Treasury at Xendit, you will be the primary architect of our treasury engine. You will sit at the intersection of finance, product, and strategy, taking full ownership of our Treasury P\u0026amp;amp;L and ensuring that every dollar—and every local currency—is working as profitably as possible.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a strategic leader who thinks like an owner. You will navigate complex cross-border liquidity challenges, negotiate high-stakes FX spreads, and optimize yield on Xendit’s held funds. Whether it’s designing sophisticated liquidity strategies or integrating cutting-edge financial instruments (like stablecoins) into our flow, you will be responsible for balancing risk with aggressive growth. If you are a seasoned treasury expert who thrives in high-velocity environments and enjoys the challenge of building a world-class function from the ground up, this role would be a good fit for you.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Minimum Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7-10 years of Treasury experience, with at least 3-5 years heading up Treasury in a Fintech or similar\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience Optimizing yields on held funds (interest rate, time deposits etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience Managing FX (advising on spreads, hedging FX risk, netting strategies)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and implementing funding and liquidity strategies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selecting, negotiating with and managing financial partners related to liquidity provisions (e.g., banks, debt providers)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience defining technology / tool stack for Treasury function\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills and the ability to build and maintain internal and external relationships effortlessly\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Preferred Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with stablecoins\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in managing FX risk\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in fast moving FinTech startup\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Responsibilities\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the Treasury P\u0026amp;amp;L and maximize generated profits\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize funds and costs to generate profit from floats and cross-border movement\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with Growth on pricing structures for FX, post-funding, and early settlement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage global banking partners on FX pricing, fees, deposit rates, fund placements and liquidity provisioning (the banking relationships will be held by our Financial Partnerships)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Determine optimal bank account structures and float allocations across global and local entities\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Forecasting liquidity needs for Xendit\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Explore newer financial instruments (e.g., Stablecoins), and work with internal stakeholders to support use cases utilizing these\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage Treasury P\u0026amp;amp;L captures:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Revenue: Interest on merchant funds, liquidity arrangements, and FX revenue\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Costs: Bank fees, financing costs, FX hedging, and partner spread costs\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Work with internal stakeholders on Treasury goals:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Compliance: Ensure strategies meet safeguarding and other regulatory requirements\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Risk: Effectively manage FX and exposure risk frameworks\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Financial Operations: Operationalize liquidity and float allocations\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Product/Engineering: Build or buy the right tooling to enable the Treasury function, and productizing effective cross border fund movements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Growth: Align with Sales and Account Management on FX and liquidity commercial pricing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Financial Partnerships: Align on targets for financial partners required to achieve Treasury goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Finance \u0026amp;amp; Accounting: Liaising in executing company / operation fund movements\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4018726003,"name":"Finance \u0026 Fin Auto","child_ids":[],"parent_id":null}],"offices":[{"id":4010058003,"name":"Singapore","location":"Singapore, Central, Singapore","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7653356003/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/xendit/jobs/7731687003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5764959003,"location":{"name":"Jakarta, Indonesia"},"metadata":null,"id":7731687003,"updated_at":"2026-09-21T07:24:15-04:00","requisition_id":"1284","title":"IT GRC Analyst","company_name":"Xendit","first_published":"2026-06-18T22:26:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.xendit.co/en/\u0026quot;\u0026gt;Xendit\u0026lt;/a\u0026gt; provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and \u0026lt;a href=\u0026quot;https://techcrunch.com/2021/03/02/indonesia-payments-infra-startup-xendit-raises-64-6m/\u0026quot;\u0026gt;backed by global top-10 VCs\u0026lt;/a\u0026gt;. We’re proud to be featured on among the fastest growing companies by \u0026lt;a href=\u0026quot;https://www.ycombinator.com/topcompanies\u0026quot;\u0026gt;Y-Combinator\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;About the Job\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;At Xendit, we are looking for a mid-level/senior-level IT GRC Analyst to sit at the intersection of technology, compliance, and risk — not just for Indonesia, but across all of Xendit\u0026#39;s operating markets. As an individual contributor, you will be responsible for ensuring our IT systems, processes, and controls meet the regulatory obligations and certification standards of every jurisdiction we operate in. You will be our regional GRC go-to person, coordinating directly with regulatory bodies across the regions (Bank Indonesia / OJK, BSP, BOT, etc). Beyond regulatory compliance, you will own and drive the full lifecycle of our IT certifications such as PCI-DSS and ISO 27001. You will work closely with engineering, security, product, and legal teams to embed compliance into how we build and operate. This is a role for someone who is detail-oriented, thrives in multi-market complexity, and can translate a wide range of regulatory requirements into practical, actionable controls in a fast-moving fintech environment.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Minimum Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3–5 years of hands-on experience in IT GRC, IT Risk Management, or IT Compliance roles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid working knowledge of PCI-DSS, ISO 27001 frameworks, including implementation, certification, and audit readiness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Bank Indonesia (BI) and OJK IT governance regulations applicable to payment service providers in Indonesia\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to or willingness to take regulatory requirements in at least one other Southeast Asian or international market (e.g., BSP, BOT, MAS, BNM, or equivalent)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience conducting IT risk assessments, control testing, and gap analyses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to develop, review, and maintain IT policies, standards, and procedures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills with the ability to translate diverse regulatory requirements into technical and operational controls\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effective communicator who can engage both technical and non-technical stakeholders across multiple countries and time zones\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Preferred Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior experience navigating Bank Indonesia\u0026#39;s PJP (Penyelenggara Jasa Pembayaran) Category 1 or Category 2 licensing requirements, including ongoing IT compliance obligations and regulatory examination readiness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience managing end-to-end certification processes — scoping, readiness assessment, evidence preparation, auditor coordination, and post-certification surveillance — for ISO 27001, PCI-DSS, or SOC 2\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct experience coordinating IT audits or regulatory examinations with regional bodies such as BSP (Philippines), BOT (Thailand), MAS (Singapore), BNM (Malaysia), etc\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relevant professional certifications such as CISA, CRISC, ISO 27001 Lead Implementer, or ISO 27001 Lead Auditor\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in fintech, digital payments, or financial services in a multi-market Southeast Asian or global context\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to cloud environments and understanding of cloud security control frameworks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in working cross-functionally with engineering and product teams to embed compliance-by-design principles\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Responsibilities\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and support Xendit\u0026#39;s compliance programs for certification and regulatory audits, ensuring controls are implemented, tested, and evidenced effectively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary GRC point of contact for regional regulatory needs, coordinating IT-related audit and examination processes with regional regulatory bodies\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the full certification lifecycle for applicable frameworks — from initial scoping and gap analysis through certification issuance and ongoing surveillance — ensuring timely renewals and continuous compliance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct periodic IT risk assessments across markets, maintain a consolidated IT risk register, and track remediation activities through to closure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform internal control testing and assessments to evaluate the design and operating effectiveness of IT controls across Xendit\u0026#39;s regional entities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify compliance gaps across markets and work with relevant teams to develop and execute remediation plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, review, update, and enforce IT policies, standards, and procedures in line with multi-jurisdictional regulatory and framework requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate regulatory and third-party audits end-to-end, including preparing evidence packages, managing auditor requests, and facilitating examiner meetings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor the evolving regulatory landscape across all operating markets and assess the impact of new or updated requirements on Xendit\u0026#39;s IT environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Produce compliance dashboards, regional status reports, and management briefings to keep stakeholders informed of GRC posture across all markets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with engineering, product, security, and legal teams to embed compliance and risk considerations into project delivery and system design\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support continuous improvement of GRC processes, tooling, and automation to scale compliance operations efficiently across a growing number of markets\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4017507003,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4029843003,"name":"Indonesia","location":"Jakarta, Jakarta, Indonesia","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7731687003/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/xendit/jobs/7984045003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5881205003,"location":{"name":"Hong Kong; Singapore, Singapore"},"metadata":null,"id":7984045003,"updated_at":"2026-09-21T07:24:15-04:00","requisition_id":"1363","title":"Market Expansion Lead - Financial Partnerships","company_name":"Xendit","first_published":"2026-09-04T09:26:48-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.xendit.co/en/\u0026quot;\u0026gt;Xendit\u0026lt;/a\u0026gt; provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and \u0026lt;a href=\u0026quot;https://techcrunch.com/2021/03/02/indonesia-payments-infra-startup-xendit-raises-64-6m/\u0026quot;\u0026gt;backed by global top-10 VCs\u0026lt;/a\u0026gt;. We’re proud to be featured on among the fastest growing companies by \u0026lt;a href=\u0026quot;https://www.ycombinator.com/topcompanies\u0026quot;\u0026gt;Y-Combinator\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;About the Job\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Xendit is going from a Southeast Asian payments provider to a global one. Every new market we want to sell in has to exist before it can be sold in: an entity, a licence or a licensed partner, bank accounts, and live rails. This role owns that.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will help decide which markets we enter, build the case that gets them funded, choose whether we build, buy, or partner for the licence, and then run the entry end to end until the market is licensed, funded, connected, and handed over to a country commercial lead. You will do it as a repeatable playbook rather than a one-off project, so the second market is faster than the first and the fifth is faster than the second.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The role sits in Financial Partnerships and reports into its leadership, with direct exposure to the CRO and CEO, who sponsor this mandate. It carries no formal authority over the functions it depends on — Legal, Compliance, Risk, Corporate Secretarial, Treasury, Product, Finance — and every timeline you own runs through them. Influence, preparation, and follow-through are the job.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are hiring this role at manager through lead level. We will scope the mandate, the market load, and the title to the person we hire rather than the other way around.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Responsibilities\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Market intelligence: Screen and rank candidate markets on market size, regulatory openness, payment rails, competitive density, and merchant demand. Maintain a live pipeline and a decision-ready entry book per market.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Business case and investment decision: Build the cost-to-launch and cost-to-operate model, the revenue and margin projection, and the breakeven view. Take the go/no-go paper to leadership and defend it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Licensing strategy: Recommend build, buy, or partner per market. Select the licence type, shape the regulator engagement approach, and hold a coherent licensing roadmap across markets rather than a footprint we did not design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foundational set-up: Drive entity incorporation, the licence application end to end, bank account opening, and scheme and rail access — executing with Corporate Secretarial, Legal, Compliance, and Treasury.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Programme management: One timeline, one budget, one risk register per market. Convene the functions, hold them to dates, and escalate early and specifically when a gate is at risk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The playbook: Turn each entry into reusable artefacts — stage gates, application pack templates, a common business case model, a bank account approach, a handover checklist — and own the country-specific deviations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Handover: Support the hire of the country commercial lead, operationalise the licence with Compliance, and hand over against a defined readiness bar. Until every item on that bar is true, the market is still yours.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Minimum Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience running a complex cross-functional programme to a committed date — not only designing the plan, but landing it. Backgrounds that travel well here include top-tier management consulting, corporate development or strategy at a high-growth technology or financial services company, and programme leadership at a payments, banking, or fintech business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of payment regulation, banking, and payment infrastructure. You do not need to be a lawyer. You do need to hold a credible conversation with a regulator, a global bank, and our own Compliance team on the same day.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong commercial and financial judgment: you can build the model, stress the assumptions, and say plainly when a market does not clear the bar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written communication. Much of the output of this role is a paper that a CEO, a board, or a regulator reads without you in the room.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A genuine global operator who translates across cultures and domains. Relationship building and regulator engagement in developed markets do not work the way they do in Southeast Asia, and this role has to work in both.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong team player. This role has no line authority over the functions it depends on and has to earn its way through them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with ambiguity and with owning an outcome that is largely dependent on other people’s work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A Bachelor’s degree in an analytically rigorous discipline.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Preferred Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Are more interested in the market going live than in the plan being elegant.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sequence properly: you establish whether we can be licensed, at what cost and by when, before anyone commits.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring functions in at the start as inputs rather than at the end as approvers, and hold them to dates without turning it into a fight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are willing to recommend a no-go on a market leadership is excited about, with the analysis to support it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build things that outlast you: templates, models, and playbooks the next person inherits.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are energised by a fast pace, high accountability, and direct feedback.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Working Model\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Singapore or Hong Kong.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We expect team members in the office four days per week to support close collaboration and fast decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Travel of approximately 20–30%, to target markets, regulators, banks, and partners, weighted to the entries in flight.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Join Xendit?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Most people who work on market entry do one market, once, inside a function. Here you own the whole sequence — the screen, the case, the licence, the accounts, the rails, the handover — and then you own it again in the next market, with the advantage of having built the playbook. It is one of the few roles where the scope of what you own is genuinely limited only by how fast you can make the machine work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you want a defined lane inside an established process, this is not the role. If you want to build the capability that decides where a payments company can operate, we would like to hear from you.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4018181003,"name":"Growth","child_ids":[],"parent_id":null}],"offices":[{"id":4076727003,"name":"Hong Kong","location":"Hong Kong","child_ids":[],"parent_id":null},{"id":4010058003,"name":"Singapore","location":"Singapore, Central, Singapore","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7984045003/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/xendit/jobs/8000386003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5888197003,"location":{"name":"Bangkok, Thailand"},"metadata":null,"id":8000386003,"updated_at":"2026-09-22T02:56:09-04:00","requisition_id":"1379","title":"Merchant Ops Analyst","company_name":"Xendit","first_published":"2026-09-22T02:54:14-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.xendit.co/en/\u0026quot;\u0026gt;Xendit\u0026lt;/a\u0026gt; provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and \u0026lt;a href=\u0026quot;https://techcrunch.com/2021/03/02/indonesia-payments-infra-startup-xendit-raises-64-6m/\u0026quot;\u0026gt;backed by global top-10 VCs\u0026lt;/a\u0026gt;. We’re proud to be featured on among the fastest growing companies by \u0026lt;a href=\u0026quot;https://www.ycombinator.com/topcompanies\u0026quot;\u0026gt;Y-Combinator\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;The Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Merchant Operations Analyst, you will play a critical role in enabling businesses to grow on Xendit’s platform. You will be responsible for reviewing and processing merchant KYC profiles in line with regulatory requirements and internal policies, assessing LDD, BDD, and business use cases to determine merchant eligibility.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Beyond onboarding, you will support payment channel activations by working closely with external partners and internal teams to ensure merchants are successfully set up to accept payments. You will coordinate submissions, track progress, resolve issues, and help unblock delays, while ensuring compliance and a smooth end-to-end experience for merchants.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will collaborate with cross-functional teams including Compliance, Risk, Product, Sales, and Partnerships to solve onboarding and activation cases efficiently, always keeping customer experience at the forefront. You will also gain a strong understanding of payment flows, partner requirements, and regulatory considerations, and contribute to continuous improvements in processes and tools.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is ideal for someone who enjoys problem-solving, cross-team collaboration, and making a meaningful impact on how merchants experience Xendit from day one.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Outcomes and Responsibilities\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Conducting business profile review for incoming onboarding merchant accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review all information and submitted documentations ensuring compliance with local regulation and Xendit standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Process cases based on the priorities set by the team, reworks and their KYC expiry dates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Documentation gathering and record retention of the evidence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess risk when business decisions are made, demonstrating particular consideration for the company’s reputation and safeguarding Xendit\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Report operational, system and policy issues immediately\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Achieve the quality and production target\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work extensively with various teams across multiple geographies to fulfill an entity’s KYC requirements as mandated by compliance and regulatory standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Efficiently manage ad hoc tasks for effective project management\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What we’re looking for\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;Behaviors\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Good analytical skills and proactive attitude, with good communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to think out of the box and to be assertive in offering solutions to posed problems or situations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High flexibility and detail-orientation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to multitask to meet constant business demands and priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resilient to challenges and setbacks, enthusiastic and motivated to work in a fast-paced and high-pressure environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Focused to meet delivery and quality targets.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Experience\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree from a reputable university majoring in the following or equivalent:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Business Administration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Finance / Accounting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Computer Science/IT\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;1 to 3 years of experience working in a customer facing role or of similar nature. Fresh Graduates from reputable universities are welcome to apply.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Must be Professionally fluent in both English and Thai\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Standard proficiency with Microsoft Office or Google Suite tools (Word, Excel, Powerpoint, Gdocs, Gsheets, Gslides)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Plus points if you have prior experience in a fintech/banking operations function or previously worked with opening client accounts\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4018724003,"name":"Customer Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4021281003,"name":"Thailand","location":"Bangkok, Thailand","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/8000386003/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/xendit/jobs/7697982003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5749857003,"location":{"name":"Bangkok, Thailand"},"metadata":null,"id":7697982003,"updated_at":"2026-09-21T07:24:15-04:00","requisition_id":"1269","title":"Merchant Ops Team Lead","company_name":"Xendit","first_published":"2026-04-13T06:12:04-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.xendit.co/en/\u0026quot;\u0026gt;Xendit\u0026lt;/a\u0026gt; provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and \u0026lt;a href=\u0026quot;https://techcrunch.com/2021/03/02/indonesia-payments-infra-startup-xendit-raises-64-6m/\u0026quot;\u0026gt;backed by global top-10 VCs\u0026lt;/a\u0026gt;. We’re proud to be featured on among the fastest growing companies by \u0026lt;a href=\u0026quot;https://www.ycombinator.com/topcompanies\u0026quot;\u0026gt;Y-Combinator\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;About the Job\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As a Merchant Operations Team Lead, you will play a critical role in enabling businesses to grow on Xendit’s platform. You will be responsible for reviewing and processing merchant KYC profiles in line with regulatory requirements and internal policies, assessing LDD, BDD, and business use cases to determine merchant eligibility.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Beyond onboarding, you will support payment channel activations by working closely with external partners and internal teams to ensure merchants are successfully set up to accept payments. You will coordinate submissions, track progress, resolve issues, and help unblock delays, while ensuring compliance and a smooth end-to-end experience for merchants.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will collaborate with cross-functional teams including Compliance, Risk, Product, Sales, and Partnerships to solve onboarding and activation cases efficiently, always keeping customer experience at the forefront. You will also gain a strong understanding of payment flows, partner requirements, and regulatory considerations, and contribute to continuous improvements in processes and tools.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is ideal for someone who enjoys problem-solving, cross-team collaboration, and making a meaningful impact on how merchants experience Xendit from day one.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Behaviors\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Builds a collaborative and accountable team culture, fostering ownership and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to provide clear direction, align team priorities, and effectively manage team capacity and workload.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Handles conflicts and escalations effectively while maintaining team morale and engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills with a proactive mindset and effective communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to think critically and creatively, offering assertive and practical solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly adaptable, detail-oriented, and flexible to changing priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of multitasking and managing competing demands in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resilient under pressure, with a positive attitude toward challenges and setbacks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrates strong leadership and team management skills, including coaching, mentoring, and performance management.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree from a reputable university majoring in the following or equivalent:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Business Administration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Finance / Accounting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Computer Science/IT\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;3 to 5 years of experience working in a customer facing role, Merchant Onboarding or of similar nature. Fresh Graduates from reputable universities are welcome to apply.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Must be Professionally fluent in both English and Thai\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Standard proficiency with Microsoft Office or Google Suite tools (Word, Excel, Powerpoint, Gdocs, Gsheets, Gslides)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Plus points if you have prior experience in a fintech/banking operations function or previously worked with opening client accounts\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Responsibilities\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the Merchant Operations for Thailand team, overseeing performance management, coaching, and team development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor team performance and identify improvement areas, working with relevant stakeholders to drive enhancements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with local and global stakeholders to ensure a smooth merchant onboarding experience and aligned requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive operational excellence by improving processes, reducing inefficiencies, and ensuring SLA adherence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the escalation point for complex cases and ensure timely resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Product, Compliance, Risk, and Partnership teams to streamline onboarding and activation processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead implementation of new tools, workflows, and automation initiatives (e.g. AI, Admin Dashboard improvements).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track and report key operational metrics, providing insights and recommendations for improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support new market launches by setting up processes, tools, and team readiness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster a collaborative team culture and drive continuous improvement initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4018724003,"name":"Customer Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4021281003,"name":"Thailand","location":"Bangkok, Thailand","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7697982003/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/xendit/jobs/7771521003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5780556003,"location":{"name":"Bangkok, Thailand"},"metadata":null,"id":7771521003,"updated_at":"2026-09-21T07:24:15-04:00","requisition_id":"1322","title":"Merchant Support","company_name":"Xendit","first_published":"2026-06-15T01:00:52-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.xendit.co/en/\u0026quot;\u0026gt;Xendit\u0026lt;/a\u0026gt; provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and \u0026lt;a href=\u0026quot;https://techcrunch.com/2021/03/02/indonesia-payments-infra-startup-xendit-raises-64-6m/\u0026quot;\u0026gt;backed by global top-10 VCs\u0026lt;/a\u0026gt;. We’re proud to be featured on among the fastest growing companies by \u0026lt;a href=\u0026quot;https://www.ycombinator.com/topcompanies\u0026quot;\u0026gt;Y-Combinator\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;About the Job\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Merchant Support, you will be in a fast-paced team that provides our customers with undivided attention and care. You will be ready to take on any issues or inquiries that our customers raise, work to prevent fires and support our customer\u0026#39;s hurdle. You will capture important customer insights and feedback from inquiries that you will receive which will help us to continuously improve our product and service delivery. You will collaborate with various departments to solve the inquiries from customers. Through all the intensity of Merchant Support, you will be the expert of our customers. You will understand our customers’ pains, and solve it as your day to day activities! Given the continuous nature of transactions in the payments industry, we must remain prepared at all times to assist our customers. As customers are our utmost priority, your role as the Merchant Support is crucial.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Behaviour\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Responsive\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enjoy the puzzle of solving open-ended problems; you have a great analytical mindset\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to be rostered on for weekends and public holiday\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform can do attitude in handling assigned projects which involve research, analysis, also driving them to completion if required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate well in English across teams within Xendit discipline and self-driven Confidence Eager to learn\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re goal oriented and able to pursue objectives consistent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re able to show empathy and provide calm-responses to our customers to win their confidence\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Experience\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Have minimum 1 years experience in Customer/Merchant Operations management or similar departments in B2B sectors and/OR Relationship Management Experience in Banks, Financial Institutions. Fresh graduates who are eager to learn are also welcome.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Graduate from reputable Universities majoring in : Engineering, Management, Finance / Accounting, Communications, Computer science/IT\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Plus point if you are experienced in ticket management platform i.e. Zendesk, Freshdesk, Zoho, or similar tools\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Responsibilities\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Handle customer inquiry by communicating through various channels to solve their needs\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Communicate with customers through Email, Whatsapp, Slack, Live Chat and ticketing platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide necessary information requested by customers including but not limited to transaction, product, and onboarding related questions, and do escalation to related stakeholders if necessary.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze customer transaction status with operational tools (Splunk, Redash, Postman).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shows empathy\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;to ensure customer satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise awareness of existing issues or problems to other CS teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ask relevant questions to the customer to capture more context of the inquiries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify detailed types of inquiries in the ticketing platform for inquiry data insight, that will be used for product and process improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide support our customers during \u0026lt;strong\u0026gt;Daylight time (operation working hour from 8:00 AM – 8:00 PM Bangkok time/GMT+7)\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Drive or contribute to changes \u0026amp;amp; implementation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Generate idea of operational excellence project from experience in handling customer inquiry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to operational excellence projects and coordinate with relevant stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4018724003,"name":"Customer Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4021281003,"name":"Thailand","location":"Bangkok, Thailand","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7771521003/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/xendit/jobs/7983136003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5880238003,"location":{"name":"Jakarta, Indonesia"},"metadata":null,"id":7983136003,"updated_at":"2026-09-21T07:24:15-04:00","requisition_id":"1362","title":"Merchant Technical Support  - Jr Manager","company_name":"Xendit","first_published":"2026-09-01T03:43:14-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.xendit.co/en/\u0026quot;\u0026gt;Xendit\u0026lt;/a\u0026gt; provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and \u0026lt;a href=\u0026quot;https://techcrunch.com/2021/03/02/indonesia-payments-infra-startup-xendit-raises-64-6m/\u0026quot;\u0026gt;backed by global top-10 VCs\u0026lt;/a\u0026gt;. We’re proud to be featured on among the fastest growing companies by \u0026lt;a href=\u0026quot;https://www.ycombinator.com/topcompanies\u0026quot;\u0026gt;Y-Combinator\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;About the Job\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As a key technical leader, you will drive customer trust and company growth by bridging Operations, Product, and Engineering to solve our most complex technical escalations. In this role, you will own high-impact incident management, establish robust troubleshooting standards, and turn recurring operational challenges into scalable, automated solutions. Facing the fast-paced challenge of resolving critical merchant issues, your leadership will optimize operational efficiency, elevate team capabilities, and directly shape product improvements to support our long-term scale.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Minimum Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in technical support, product support, software engineering, solutions engineering, or a related technical domain, with demonstrated experience handling complex technical issues and customer-impacting incidents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience leading people, teams, or complex technical/operational programs, with the ability to coach team members, manage performance, and drive accountability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical understanding of software products and systems, including experience with areas such as APIs, system integrations, databases, scripting/automation, troubleshooting, or software development. Candidates with hands-on experience in technical leadership, or similar technical roles are highly valued.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience in structured troubleshooting, root cause analysis, incident investigation, and identifying scalable solutions to prevent recurring technical issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and stakeholder management skills, with the ability to translate complex technical concepts into clear and actionable information for both technical and non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong ownership mindset and ability to operate effectively in a fast-paced environment, prioritizing customer impact, business needs, and operational risks.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Preferred Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Previous experience in Fintech, Payments, Banking, SaaS, or other technology-driven industries, with a strong understanding of payment flows, transaction life cycles, APIs, integrations, and industry-specific considerations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience as a Product Manager, Technical Lead, Software Engineer Lead, Solutions Engineer Lead, or similar role, providing strong exposure to product development and technology processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with automation, scripting, API integration, data analysis, or software development, with the ability to identify opportunities to automate repetitive operational processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building or improving technical support functions, L2 support models, incident management processes, escalation frameworks, or technical troubleshooting methodologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and maintaining knowledge bases, SOPs, technical documentation, troubleshooting guides, and other scalable knowledge-sharing mechanisms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using data and operational insights to identify systemic customer issues and influence product improvements, bug prioritization, or feature development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with external merchants, partners, or enterprise customers in a technical support, customer success, solutions, or consulting capacity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience driving large-scale operational improvement initiatives that resulted in measurable improvements in customer experience, service quality, resolution time, productivity, or operational efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Responsibilities\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical Leadership \u0026amp;amp; Incident Management\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own Complex Technical Escalations: Serve as the senior escalation point for complex merchant technical issues, leading structured investigation, troubleshooting, root cause analysis, and resolution across multiple systems or teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive Incident Resolution: Coordinate with Engineering, Product, and Operations during high-impact incidents to ensure timely resolution, clear communication, appropriate prioritization, and effective customer impact mitigation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify Systemic Issues: Analyze recurring technical issues and incident patterns to identify underlying product, system, or process gaps and translate findings into actionable improvement opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strengthen Troubleshooting Standards: Establish and continuously improve technical troubleshooting frameworks, escalation criteria, diagnostic methodologies, and best practices to increase L2 resolution effectiveness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reduce Recurring Issues: Partner with Product and Engineering to drive permanent fixes and preventive actions, reducing repeat incidents, unnecessary escalations, and customer impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build Technical Capability: Develop the team\u0026#39;s technical depth through workshops, technical knowledge-sharing sessions, documentation, and hands-on coaching to progressively increase L2 self-sufficiency.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Strategic Impact \u0026amp;amp; Continuous Improvement\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive Operational Improvement: Identify opportunities to improve support processes, workflows, tooling, and team structures to increase efficiency, scalability, and customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Turn Data Into Action: Use operational and customer data to identify trends, quantify problems, and prioritize improvement initiatives based on customer and business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead Automation: Identify repetitive or manual processes and partner with relevant teams to develop automation, self-service, or tooling solutions that improve efficiency and reduce operational dependency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build Scalable Solutions: Design and implement scalable processes, tools, and knowledge systems that enable the team to handle increasing complexity and volume without proportional increases in operational effort.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Stakeholder Management\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with Product \u0026amp;amp; Engineering: Represent merchant technical pain points and provide data-backed insights to influence bug prioritization, product improvements, and feature development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive Technical Alignment: Translate merchant and operational problems into clear technical requirements, problem statements, and business impact to facilitate effective collaboration with Engineering and Product.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enable Customer-Facing Teams: Serve as the technical advisor for AE, AM, CSM, and other customer-facing teams, providing guidance on complex product, integration, and technical issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strengthen Partner Performance: Work closely with Partnerships and other business teams to analyze partner performance, identify systemic issues, and develop actionable recommendations that improve operational performance and customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Close the Feedback Loop: Ensure insights from merchant issues and technical incidents are translated into product, process, and documentation improvements, creating a continuous feedback loop between customers and internal teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Automation, Tooling \u0026amp;amp; Scalability\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify repetitive, manual, or inefficient support processes and evaluate opportunities for automation, self-service, and tooling improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Engineering, Product, and internal technology teams to design and implement scalable solutions that reduce manual intervention and improve support efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Encourage a culture of automation and continuous improvement within the team by enabling team members to identify and solve operational inefficiencies through technology.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Measure the impact of automation and process improvements through metrics such as resolution time, productivity, escalation rate, ticket volume, and customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4018724003,"name":"Customer Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4029843003,"name":"Indonesia","location":"Jakarta, Jakarta, Indonesia","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7983136003/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/xendit/jobs/7992374003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5881762003,"location":{"name":"Bali, Indonesia; Bangkok, Thailand; Jakarta, Indonesia; Kuala Lumpur, Malaysia; Manila, Philippines; Singapore, Singapore"},"metadata":null,"id":7992374003,"updated_at":"2026-09-21T07:24:15-04:00","requisition_id":"1364","title":"Product Manager - Developer Experience","company_name":"Xendit","first_published":"2026-09-11T06:36:48-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.xendit.co/en/\u0026quot;\u0026gt;Xendit\u0026lt;/a\u0026gt; provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and \u0026lt;a href=\u0026quot;https://techcrunch.com/2021/03/02/indonesia-payments-infra-startup-xendit-raises-64-6m/\u0026quot;\u0026gt;backed by global top-10 VCs\u0026lt;/a\u0026gt;. We’re proud to be featured on among the fastest growing companies by \u0026lt;a href=\u0026quot;https://www.ycombinator.com/topcompanies\u0026quot;\u0026gt;Y-Combinator\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;Why this role exists\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;For a payment-infrastructure company, the product is in large part the API. Developers are both the buyers and the daily users, and the quality of the APIs, SDKs, docs, sandbox, and integration path is the product\u0026#39;s real surface. This role owns the developer\u0026#39;s journey from first API call to production and scale, the difference between a developer who integrates in an afternoon and one who gives up before their first successful transaction.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll own\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;The roadmap for the developer experience:\u0026lt;/strong\u0026gt; integration flow, SDKs, documentation, sandbox, error handling, and time-to-first-successful-call.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Developer activation and retention\u0026lt;/strong\u0026gt; as headline metrics, from sign-up to first production transaction and beyond.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Discovery grounded in developer behavior:\u0026lt;/strong\u0026gt; integration analytics, support and community signals, and direct developer research.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partnership with Engineering \u0026lt;/strong\u0026gt;on API design and DX standards, and prioritization of DX debt against new capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Clear communication of trade-offs\u0026lt;/strong\u0026gt; to senior stakeholders, and translation of platform changes into a coherent developer-facing experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;How you will work\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;You report to the Product Design \u0026amp;amp; UX Director for Customer Lifecycle and work most closely with Engineering, whose API and platform decisions shape the experience you own. Part of your early work is helping define where developer-experience ownership sits, since this surface has not had a dedicated product owner before. You are the strategic owner of the developer journey from first API call to production. Your time splits between developer discovery and roadmap delivery, with constant engineering partnership. The domain works from validated findings rather than assumptions and values direct, candid critique.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;What we\u0026#39;re looking for\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;PM experience with API, platform, or developer-facing products.\u0026lt;/strong\u0026gt; You have owned products where developers are the user.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Genuine technical fluency. \u0026lt;/strong\u0026gt;You can read API docs and discuss schemas, auth, and webhooks with engineers, here this is a requirement, not a nice-to-have.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Demonstrated empathy for developer workflows. \u0026lt;/strong\u0026gt;You understand how developers actually work and where they get stuck.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;A strong plus: a background as a developer, or having built SDK, docs, or DX products; payments or fintech experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4017509003,"name":"Product \u0026 Design","child_ids":[],"parent_id":null}],"offices":[{"id":4029843003,"name":"Indonesia","location":"Jakarta, Jakarta, Indonesia","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7992374003/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/xendit/jobs/7784608003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5786353003,"location":{"name":"Hong Kong; India; Jakarta, Indonesia; Manila, Philippines; Singapore, Singapore"},"metadata":null,"id":7784608003,"updated_at":"2026-09-21T07:24:15-04:00","requisition_id":"1323","title":"Product Manager – Risk Products","company_name":"Xendit","first_published":"2026-06-25T06:21:24-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.xendit.co/en/\u0026quot;\u0026gt;Xendit\u0026lt;/a\u0026gt; provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and \u0026lt;a href=\u0026quot;https://techcrunch.com/2021/03/02/indonesia-payments-infra-startup-xendit-raises-64-6m/\u0026quot;\u0026gt;backed by global top-10 VCs\u0026lt;/a\u0026gt;. We’re proud to be featured on among the fastest growing companies by \u0026lt;a href=\u0026quot;https://www.ycombinator.com/topcompanies\u0026quot;\u0026gt;Y-Combinator\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;Job Overview\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Xendit is looking for a driven Product Manager to lead our risk product suite. Leading a dedicated risk engineering and data science squad, you will own the roadmap and execution for merchant onboarding, transaction fraud prevention, and credit risk models. Your goal is to build scalable infrastructure that minimizes financial loss while providing a seamless experience for legitimate merchants and buyers across Southeast Asia.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Key Responsibilities\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Roadmap Execution: Own, iterate, and deliver the data-driven product roadmap for risk infrastructure, prioritising across fraud, onboarding, and credit pillars based on business impact while continuously monitoring key metrics like chargeback rates, fraud false-positives, and onboarding cycle time.\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Fraud Prevention:\u0026lt;/strong\u0026gt; Real-time risk engines and machine learning models for payments and portfolio monitoring.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Dispute Management:\u0026lt;/strong\u0026gt; Chargeback and dispute resolution workflows across all payment channels, ensuring clear, auditable outcomes for merchants and Xendit.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Credit Risk Management: \u0026lt;/strong\u0026gt;Lending and settlement risk models to assess and mitigate financial exposure related to merchant payout cycles and transactional settlements.\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;h3\u0026gt;Requirements \u0026amp;amp; Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt; 5+ years of Product Management experience, specifically within Fintech, Payments (specially cards acquiring), or Risk domains, including a track record of driving roadmap and execution for cross-functional squads (engineers, data, commercial) through influence rather than formal authority.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Data \u0026amp;amp; Communication: \u0026lt;/strong\u0026gt;Strong analytical skills to independently query data, translate complex metrics into product decisions, and clearly communicate technical concepts to non-technical stakeholders.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Domain Knowledge\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Credible, hands-on expertise in at least two of the following:\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;Payments fraud prevention and continuous transaction/portfolio monitoring.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dispute Management and chargeback resolution across payment channels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Credit risk assessment, lending models, and merchant settlement risk, including familiarity with related regulatory considerations.\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;","departments":[{"id":4017509003,"name":"Product \u0026 Design","child_ids":[],"parent_id":null}],"offices":[{"id":4123819003,"name":"India","location":null,"child_ids":[],"parent_id":null},{"id":4029843003,"name":"Indonesia","location":"Jakarta, Jakarta, Indonesia","child_ids":[],"parent_id":null},{"id":4010061003,"name":"Malaysia","location":"Kuala Lumpur, Kuala Lumpur, Malaysia","child_ids":[],"parent_id":null},{"id":4010057003,"name":"Philippines","location":"Manila, Manila, Philippines","child_ids":[4096712003],"parent_id":null},{"id":4010058003,"name":"Singapore","location":"Singapore, Central, Singapore","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7784608003/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/xendit/jobs/7683511003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5742184003,"location":{"name":"Kuala Lumpur, Malaysia"},"metadata":null,"id":7683511003,"updated_at":"2026-09-21T07:24:15-04:00","requisition_id":"1259","title":"Regulatory Compliance and AML Manager","company_name":"Xendit","first_published":"2026-05-19T23:57:25-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.xendit.co/en/\u0026quot;\u0026gt;Xendit\u0026lt;/a\u0026gt; provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and \u0026lt;a href=\u0026quot;https://techcrunch.com/2021/03/02/indonesia-payments-infra-startup-xendit-raises-64-6m/\u0026quot;\u0026gt;backed by global top-10 VCs\u0026lt;/a\u0026gt;. We’re proud to be featured on among the fastest growing companies by \u0026lt;a href=\u0026quot;https://www.ycombinator.com/topcompanies\u0026quot;\u0026gt;Y-Combinator\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;About the Job\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a highly motivated and proactive Regulatory Compliance and AML Manager to join our team in Kuala Lumpur, Malaysia. In this independent contributor role, you will be the driving force behind ensuring our company\u0026#39;s adherence to all relevant Malaysia regulations, internal policies, and ethical standards. You will identify and address compliance needs autonomously, taking initiative to conduct risk assessments, investigations, and training initiatives. Reporting to Regional Compliance, this role demands a self-directed individual who thrives in a fast-paced environment and takes ownership of their responsibilities.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Minimum qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Business, Law, Management, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;7-10 years of experience in AML and regulatory compliance, preferably in the FinTech space.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experienced in front-facing financial services regulators in Malaysia.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of the central bank (Bank Negara Malaysia, BNM) regulations, AML/CFT requirements, and cross-border payment frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with regulatory licensing processes and engagement with supervisory authorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong self-motivation and a proactive approach to problem-solving.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to work independently and take ownership of your tasks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent time management and organizational skills to prioritize effectively in a dynamic environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work with minimal supervision and seek guidance only when needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience implementing or working with transaction monitoring systems and compliance tools.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Responsibilities\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Regulatory Compliance \u0026amp;amp; Licensing\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ensure compliance with BNM regulations, including merchant acquiring and planned cross-border activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the licensing application process for new regulatory approvals, working closely with internal stakeholders and regulators.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and interpret regulatory developments, ensuring timely implementation of changes in laws and guidelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary liaison with BNM and other relevant regulatory bodies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;AML/CFT \u0026amp;amp; Risk Management\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Oversee the AML/CFT compliance programme, ensuring adherence to local and international standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement risk-based approaches to transaction monitoring, customer due diligence (CDD), and enhanced due diligence (EDD) for high-risk customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure robust sanctions screening processes are in place, aligned with regulatory requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct compliance testing and assessments, identifying gaps and ensuring timely remediation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Compliance Advisory \u0026amp;amp; Business Support\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide proactive compliance guidance to business teams on new product launches, partnerships, and commercial initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the development of internal policies and procedures, ensuring they align with regulatory expectations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver compliance training to internal teams, fostering a strong compliance culture.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Reporting \u0026amp;amp; Governance\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Oversee and manage regulatory reporting obligations, ensuring timely and accurate submissions to BNM.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain and enhance the compliance monitoring framework, ensuring effective oversight of business activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with regional compliance teams to harmonise best practices across markets.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4067901003,"name":"Global Compliance","child_ids":[],"parent_id":null}],"offices":[{"id":4010061003,"name":"Malaysia","location":"Kuala Lumpur, Kuala Lumpur, Malaysia","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7683511003/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/xendit/jobs/7703673003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5742678003,"location":{"name":"Mexico"},"metadata":null,"id":7703673003,"updated_at":"2026-09-21T07:24:15-04:00","requisition_id":"1261","title":"Regulatory Compliance Officer and AML Manager","company_name":"Xendit","first_published":"2026-04-16T23:16:08-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.xendit.co/en/\u0026quot;\u0026gt;Xendit\u0026lt;/a\u0026gt; provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and \u0026lt;a href=\u0026quot;https://techcrunch.com/2021/03/02/indonesia-payments-infra-startup-xendit-raises-64-6m/\u0026quot;\u0026gt;backed by global top-10 VCs\u0026lt;/a\u0026gt;. We’re proud to be featured on among the fastest growing companies by \u0026lt;a href=\u0026quot;https://www.ycombinator.com/topcompanies\u0026quot;\u0026gt;Y-Combinator\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;About the Job\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a highly motivated and proactive Regulatory Compliance Officer and AML Manager to join our team in Mexico. In this independent contributor role, you will be the driving force behind ensuring our company\u0026#39;s adherence to all relevant Mexico and LATAM regulations, internal policies, and ethical standards. You will identify and address compliance needs autonomously, taking initiative to conduct risk assessments, investigations, and training initiatives. Reporting to Regional Compliance, this role demands a self-directed individual who thrives in a fast-paced environment and takes ownership of their responsibilities.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Minimum qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Must have a valid AML/CFT certification issued by the CNBV (Certificación PLD/FT), and be eligible to act as Compliance Officer before Mexican regulators.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;7-10 years of experience in AML and regulatory compliance, preferably in the FinTech space.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experienced in front-facing financial services regulators in Mexico and Latin America.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong self-motivation and a proactive approach to problem-solving.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to work independently and take ownership of your tasks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent time management and organizational skills to prioritize effectively in a dynamic environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work with minimal supervision and seek guidance only when needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good command in written and verbal communication skills in Spanish and English.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Preferred Qualifications\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in a high-growth FinTech, payments, or\u0026amp;nbsp; digital financial services environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with regulatory licensing processes and engagement with supervisory authorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience implementing or working with transaction monitoring systems and compliance tools.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Responsibilities\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Responsible for leading and executing activities related to the application, regulatory approval, and ongoing compliance of licenses, including money transmitter and payment aggregator licenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement and maintain Anti-Money Laundering (“AML”) and Countering the Financing of Terrorism (“CFT”) policies and procedures in compliance with relevant regulations.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with internal departments to ensure effective communication and implementation of AML and regulatory compliance controls.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate internally to report suspicious activity to regulatory authorities when necessary.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify and assess potential compliance risks within your area of responsibility.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with Product\u0026amp;nbsp; teams to ensure all products and features are designed and operated in compliance with applicable regulatory requirements, translating regulatory obligations into clear business and system requirements where necessary.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Independently conduct investigations into suspected compliance violations and recommend appropriate corrective actions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and deliver engaging compliance training sessions to educate and empower employees.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay abreast of industry trends and regulatory changes, anticipating their impact on the company and taking proactive steps to ensure compliance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain meticulous documentation of all compliance activities and reports.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support in the acquisition of regulatory licenses to enhance our product offering to our customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Liaise directly with external auditors, internal auditors and regulators as needed, demonstrating confidence and professionalism.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously seek opportunities to improve and streamline compliance processes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4067901003,"name":"Global Compliance","child_ids":[],"parent_id":null}],"offices":[{"id":4109891003,"name":"Mexico","location":"Mexico, Mexico","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7703673003/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/xendit/jobs/7992220003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5884608003,"location":{"name":"Jakarta, Indonesia"},"metadata":null,"id":7992220003,"updated_at":"2026-09-21T07:24:15-04:00","requisition_id":"1372","title":"RevOps Systems Administrator (Salesforce)","company_name":"Xendit","first_published":"2026-09-11T04:58:38-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.xendit.co/en/\u0026quot;\u0026gt;Xendit\u0026lt;/a\u0026gt; provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and \u0026lt;a href=\u0026quot;https://techcrunch.com/2021/03/02/indonesia-payments-infra-startup-xendit-raises-64-6m/\u0026quot;\u0026gt;backed by global top-10 VCs\u0026lt;/a\u0026gt;. We’re proud to be featured on among the fastest growing companies by \u0026lt;a href=\u0026quot;https://www.ycombinator.com/topcompanies\u0026quot;\u0026gt;Y-Combinator\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;About the Team\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The RevOps Systems team owns Salesforce and the broader ecosystem of systems that power Xendit\u0026#39;s revenue engine — from lead-to-cash to the tools that plug into it. As the team scales to support both net-new projects and the steady drumbeat of platform improvements, we\u0026#39;re adding a role dedicated to keeping the Salesforce platform and all its integrated systems of actions healthy and continuously improving.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;About the Role\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;This is a hands-on administrator role for all sales tools, primarily but not limited to Salesforce CRM. You\u0026#39;ll be the day-to-day owner of the GTM platform — performing basic systems configuration yourself, and leading Continuous Improvement (CI) as a structured sprint cadence rather than an ad hoc ticket queue. You\u0026#39;ll run CI sprint planning and prioritization, resolve declarative work directly (Flow, validation rules, page layouts, reports, permission sets), and package anything that needs custom development for our two Salesforce Engineers. You\u0026#39;ll work closely with the CRM Transformation Lead and the Engineers, keeping the platform\u0026#39;s ongoing enhancements moving with a predictable rhythm.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Responsibilities\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead Continuous Improvement sprints: own the CI backlog and co-run it with the CRM Transformation Lead as a sprint cadence — planning, prioritization, and review — so ongoing platform enhancements have a predictable rhythm instead of ad hoc firefighting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform basic Salesforce configuration: build and maintain Flow Builder automation, validation rules, permission sets and sharing rules, page layouts, and reports/dashboards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage other Salesforce integrated Sales tools (e.g. DealOps, Gong.io, DocuSign, Spotdraft): to take-over the maintenance of sales tools post successful project implementation, to perform basic platform configuration, engagement with 3rd party vendor’s CSM if required during implementation of new enhancements.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Triage and scope enhancement requests: intake requests from Sales, CS, Finance, and other stakeholders; resolve what\u0026#39;s declarative yourself, and write clear specs for anything that needs the Salesforce Engineers to build.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain platform health: monitor data quality, user access, and adoption across Salesforce and all integrated platforms, and proactively flag risks or technical debt before they become incidents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Salesforce Engineers: keep the CI sprint board unblocked, coordinate handoffs on items that need custom development, and run UAT on what Engineering ships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support project delivery: assist the CRM Transformation Lead and Engineers on larger project rollouts with configuration, testing, and UAT support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain documentation and governance: keep configurations, processes, and decisions documented so platform knowledge doesn\u0026#39;t live in one person\u0026#39;s head.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Minimum qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2–5 years of experience as a Salesforce Administrator or in a similar hands-on platform administration role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on proficiency with declarative Salesforce configuration — Flow Builder, validation rules, permission sets and sharing rules, page layouts, reports and dashboards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience running or contributing to sprint-based delivery — backlog grooming, sprint planning, and retros.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable triaging and prioritizing a live queue of enhancement requests from multiple stakeholders at once.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear written and verbal communication — you can explain a configuration trade-off to a non-technical stakeholder and write a spec an engineer can build from.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable operating with a small team, holding ambiguity, and making prioritization calls independently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in performing systems configuration for Salesforce integrated 3rd party platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and proactive in engaging 3rd party vendor CSMs when required during implementation of new enhancements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Preferred qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Salesforce Administrator certification (or equivalent hands-on experience).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with agile/backlog tooling (e.g. Jira, Asana, Linear) and running sprint or Kanban-style delivery cadences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to RevOps or GTM processes specifically — lead-to-cash, quote-to-cash, or billing/collections workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in fintech, payments, or another regulated, fast-scaling environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Success in the First 6 Months Looks Like\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;CI runs on a predictable sprint cadence, with a groomed backlog and visible velocity from sprint to sprint.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The majority of CI tickets are resolved through direct configuration, without needing Engineer involvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salesforce Engineers report a measurable drop in time spent on ticket triage, freeing them to focus on project and architecture work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Configuration standards and a change log are documented and kept current.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Successful take-over post deployment of integrated sales tools from the enablement wing of RevOps.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4018181003,"name":"Growth","child_ids":[],"parent_id":null}],"offices":[{"id":4029843003,"name":"Indonesia","location":"Jakarta, Jakarta, Indonesia","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7992220003/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/xendit/jobs/7992264003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5884619003,"location":{"name":"Australia"},"metadata":null,"id":7992264003,"updated_at":"2026-09-21T07:24:15-04:00","requisition_id":"1376","title":"RevOps Systems Administrator (Salesforce)","company_name":"Xendit","first_published":"2026-09-11T04:59:24-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.xendit.co/en/\u0026quot;\u0026gt;Xendit\u0026lt;/a\u0026gt; provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and \u0026lt;a href=\u0026quot;https://techcrunch.com/2021/03/02/indonesia-payments-infra-startup-xendit-raises-64-6m/\u0026quot;\u0026gt;backed by global top-10 VCs\u0026lt;/a\u0026gt;. We’re proud to be featured on among the fastest growing companies by \u0026lt;a href=\u0026quot;https://www.ycombinator.com/topcompanies\u0026quot;\u0026gt;Y-Combinator\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;About the Team\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The RevOps Systems team owns Salesforce and the broader ecosystem of systems that power Xendit\u0026#39;s revenue engine — from lead-to-cash to the tools that plug into it. As the team scales to support both net-new projects and the steady drumbeat of platform improvements, we\u0026#39;re adding a role dedicated to keeping the Salesforce platform and all its integrated systems of actions healthy and continuously improving.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;About the Role\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;This is a hands-on administrator role for all sales tools, primarily but not limited to Salesforce CRM. You\u0026#39;ll be the day-to-day owner of the GTM platform — performing basic systems configuration yourself, and leading Continuous Improvement (CI) as a structured sprint cadence rather than an ad hoc ticket queue. You\u0026#39;ll run CI sprint planning and prioritization, resolve declarative work directly (Flow, validation rules, page layouts, reports, permission sets), and package anything that needs custom development for our two Salesforce Engineers. You\u0026#39;ll work closely with the CRM Transformation Lead and the Engineers, keeping the platform\u0026#39;s ongoing enhancements moving with a predictable rhythm.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This full-time position offers flexible work options (remote/hybrid) in accordance with Xendit’s current workplace policies, which may be updated from time to time based on operational requirements.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Responsibilities\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead Continuous Improvement sprints: own the CI backlog and co-run it with the CRM Transformation Lead as a sprint cadence — planning, prioritization, and review — so ongoing platform enhancements have a predictable rhythm instead of ad hoc firefighting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform basic Salesforce configuration: build and maintain Flow Builder automation, validation rules, permission sets and sharing rules, page layouts, and reports/dashboards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage other Salesforce integrated Sales tools (e.g. DealOps, Gong.io, DocuSign, Spotdraft): to take-over the maintenance of sales tools post successful project implementation, to perform basic platform configuration, engagement with 3rd party vendor’s CSM if required during implementation of new enhancements.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Triage and scope enhancement requests: intake requests from Sales, CS, Finance, and other stakeholders; resolve what\u0026#39;s declarative yourself, and write clear specs for anything that needs the Salesforce Engineers to build.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain platform health: monitor data quality, user access, and adoption across Salesforce and all integrated platforms, and proactively flag risks or technical debt before they become incidents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Salesforce Engineers: keep the CI sprint board unblocked, coordinate handoffs on items that need custom development, and run UAT on what Engineering ships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support project delivery: assist the CRM Transformation Lead and Engineers on larger project rollouts with configuration, testing, and UAT support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain documentation and governance: keep configurations, processes, and decisions documented so platform knowledge doesn\u0026#39;t live in one person\u0026#39;s head.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Minimum qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2–5 years of experience as a Salesforce Administrator or in a similar hands-on platform administration role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on proficiency with declarative Salesforce configuration — Flow Builder, validation rules, permission sets and sharing rules, page layouts, reports and dashboards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience running or contributing to sprint-based delivery — backlog grooming, sprint planning, and retros.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable triaging and prioritizing a live queue of enhancement requests from multiple stakeholders at once.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear written and verbal communication — you can explain a configuration trade-off to a non-technical stakeholder and write a spec an engineer can build from.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable operating with a small team, holding ambiguity, and making prioritization calls independently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in performing systems configuration for Salesforce integrated 3rd party platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and proactive in engaging 3rd party vendor CSMs when required during implementation of new enhancements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Preferred qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Salesforce Administrator certification (or equivalent hands-on experience).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with agile/backlog tooling (e.g. Jira, Asana, Linear) and running sprint or Kanban-style delivery cadences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to RevOps or GTM processes specifically — lead-to-cash, quote-to-cash, or billing/collections workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in fintech, payments, or another regulated, fast-scaling environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Success in the First 6 Months Looks Like\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;CI runs on a predictable sprint cadence, with a groomed backlog and visible velocity from sprint to sprint.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The majority of CI tickets are resolved through direct configuration, without needing Engineer involvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salesforce Engineers report a measurable drop in time spent on ticket triage, freeing them to focus on project and architecture work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Configuration standards and a change log are documented and kept current.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Successful take-over post deployment of integrated sales tools from the enablement wing of RevOps.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4018181003,"name":"Growth","child_ids":[],"parent_id":null}],"offices":[{"id":4181985003,"name":"Australia","location":"Australian Capital Territory, Australia","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7992264003/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/xendit/jobs/7992262003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5884618003,"location":{"name":"Singapore, Singapore"},"metadata":null,"id":7992262003,"updated_at":"2026-09-21T07:24:15-04:00","requisition_id":"1375","title":"RevOps Systems Administrator (Salesforce)","company_name":"Xendit","first_published":"2026-09-11T04:58:50-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.xendit.co/en/\u0026quot;\u0026gt;Xendit\u0026lt;/a\u0026gt; provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and \u0026lt;a href=\u0026quot;https://techcrunch.com/2021/03/02/indonesia-payments-infra-startup-xendit-raises-64-6m/\u0026quot;\u0026gt;backed by global top-10 VCs\u0026lt;/a\u0026gt;. We’re proud to be featured on among the fastest growing companies by \u0026lt;a href=\u0026quot;https://www.ycombinator.com/topcompanies\u0026quot;\u0026gt;Y-Combinator\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;About the Team\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The RevOps Systems team owns Salesforce and the broader ecosystem of systems that power Xendit\u0026#39;s revenue engine — from lead-to-cash to the tools that plug into it. As the team scales to support both net-new projects and the steady drumbeat of platform improvements, we\u0026#39;re adding a role dedicated to keeping the Salesforce platform and all its integrated systems of actions healthy and continuously improving.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;About the Role\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;This is a hands-on administrator role for all sales tools, primarily but not limited to Salesforce CRM. You\u0026#39;ll be the day-to-day owner of the GTM platform — performing basic systems configuration yourself, and leading Continuous Improvement (CI) as a structured sprint cadence rather than an ad hoc ticket queue. You\u0026#39;ll run CI sprint planning and prioritization, resolve declarative work directly (Flow, validation rules, page layouts, reports, permission sets), and package anything that needs custom development for our two Salesforce Engineers. You\u0026#39;ll work closely with the CRM Transformation Lead and the Engineers, keeping the platform\u0026#39;s ongoing enhancements moving with a predictable rhythm.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Responsibilities\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead Continuous Improvement sprints: own the CI backlog and co-run it with the CRM Transformation Lead as a sprint cadence — planning, prioritization, and review — so ongoing platform enhancements have a predictable rhythm instead of ad hoc firefighting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform basic Salesforce configuration: build and maintain Flow Builder automation, validation rules, permission sets and sharing rules, page layouts, and reports/dashboards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage other Salesforce integrated Sales tools (e.g. DealOps, Gong.io, DocuSign, Spotdraft): to take-over the maintenance of sales tools post successful project implementation, to perform basic platform configuration, engagement with 3rd party vendor’s CSM if required during implementation of new enhancements.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Triage and scope enhancement requests: intake requests from Sales, CS, Finance, and other stakeholders; resolve what\u0026#39;s declarative yourself, and write clear specs for anything that needs the Salesforce Engineers to build.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain platform health: monitor data quality, user access, and adoption across Salesforce and all integrated platforms, and proactively flag risks or technical debt before they become incidents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Salesforce Engineers: keep the CI sprint board unblocked, coordinate handoffs on items that need custom development, and run UAT on what Engineering ships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support project delivery: assist the CRM Transformation Lead and Engineers on larger project rollouts with configuration, testing, and UAT support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain documentation and governance: keep configurations, processes, and decisions documented so platform knowledge doesn\u0026#39;t live in one person\u0026#39;s head.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Minimum qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2–5 years of experience as a Salesforce Administrator or in a similar hands-on platform administration role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on proficiency with declarative Salesforce configuration — Flow Builder, validation rules, permission sets and sharing rules, page layouts, reports and dashboards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience running or contributing to sprint-based delivery — backlog grooming, sprint planning, and retros.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable triaging and prioritizing a live queue of enhancement requests from multiple stakeholders at once.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear written and verbal communication — you can explain a configuration trade-off to a non-technical stakeholder and write a spec an engineer can build from.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable operating with a small team, holding ambiguity, and making prioritization calls independently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in performing systems configuration for Salesforce integrated 3rd party platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and proactive in engaging 3rd party vendor CSMs when required during implementation of new enhancements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Preferred qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Salesforce Administrator certification (or equivalent hands-on experience).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with agile/backlog tooling (e.g. Jira, Asana, Linear) and running sprint or Kanban-style delivery cadences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to RevOps or GTM processes specifically — lead-to-cash, quote-to-cash, or billing/collections workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in fintech, payments, or another regulated, fast-scaling environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Success in the First 6 Months Looks Like\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;CI runs on a predictable sprint cadence, with a groomed backlog and visible velocity from sprint to sprint.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The majority of CI tickets are resolved through direct configuration, without needing Engineer involvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salesforce Engineers report a measurable drop in time spent on ticket triage, freeing them to focus on project and architecture work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Configuration standards and a change log are documented and kept current.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Successful take-over post deployment of integrated sales tools from the enablement wing of RevOps.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4018181003,"name":"Growth","child_ids":[],"parent_id":null}],"offices":[{"id":4010058003,"name":"Singapore","location":"Singapore, Central, Singapore","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7992262003/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/xendit/jobs/7992255003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5884617003,"location":{"name":"Manila, Philippines"},"metadata":null,"id":7992255003,"updated_at":"2026-09-21T07:24:15-04:00","requisition_id":"1374","title":"RevOps Systems Administrator (Salesforce)","company_name":"Xendit","first_published":"2026-09-11T04:58:45-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.xendit.co/en/\u0026quot;\u0026gt;Xendit\u0026lt;/a\u0026gt; provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and \u0026lt;a href=\u0026quot;https://techcrunch.com/2021/03/02/indonesia-payments-infra-startup-xendit-raises-64-6m/\u0026quot;\u0026gt;backed by global top-10 VCs\u0026lt;/a\u0026gt;. We’re proud to be featured on among the fastest growing companies by \u0026lt;a href=\u0026quot;https://www.ycombinator.com/topcompanies\u0026quot;\u0026gt;Y-Combinator\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;About the Team\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The RevOps Systems team owns Salesforce and the broader ecosystem of systems that power Xendit\u0026#39;s revenue engine — from lead-to-cash to the tools that plug into it. As the team scales to support both net-new projects and the steady drumbeat of platform improvements, we\u0026#39;re adding a role dedicated to keeping the Salesforce platform and all its integrated systems of actions healthy and continuously improving.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;About the Role\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;This is a hands-on administrator role for all sales tools, primarily but not limited to Salesforce CRM. You\u0026#39;ll be the day-to-day owner of the GTM platform — performing basic systems configuration yourself, and leading Continuous Improvement (CI) as a structured sprint cadence rather than an ad hoc ticket queue. You\u0026#39;ll run CI sprint planning and prioritization, resolve declarative work directly (Flow, validation rules, page layouts, reports, permission sets), and package anything that needs custom development for our two Salesforce Engineers. You\u0026#39;ll work closely with the CRM Transformation Lead and the Engineers, keeping the platform\u0026#39;s ongoing enhancements moving with a predictable rhythm.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Responsibilities\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead Continuous Improvement sprints: own the CI backlog and co-run it with the CRM Transformation Lead as a sprint cadence — planning, prioritization, and review — so ongoing platform enhancements have a predictable rhythm instead of ad hoc firefighting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform basic Salesforce configuration: build and maintain Flow Builder automation, validation rules, permission sets and sharing rules, page layouts, and reports/dashboards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage other Salesforce integrated Sales tools (e.g. DealOps, Gong.io, DocuSign, Spotdraft): to take-over the maintenance of sales tools post successful project implementation, to perform basic platform configuration, engagement with 3rd party vendor’s CSM if required during implementation of new enhancements.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Triage and scope enhancement requests: intake requests from Sales, CS, Finance, and other stakeholders; resolve what\u0026#39;s declarative yourself, and write clear specs for anything that needs the Salesforce Engineers to build.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain platform health: monitor data quality, user access, and adoption across Salesforce and all integrated platforms, and proactively flag risks or technical debt before they become incidents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Salesforce Engineers: keep the CI sprint board unblocked, coordinate handoffs on items that need custom development, and run UAT on what Engineering ships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support project delivery: assist the CRM Transformation Lead and Engineers on larger project rollouts with configuration, testing, and UAT support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain documentation and governance: keep configurations, processes, and decisions documented so platform knowledge doesn\u0026#39;t live in one person\u0026#39;s head.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Minimum qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2–5 years of experience as a Salesforce Administrator or in a similar hands-on platform administration role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on proficiency with declarative Salesforce configuration — Flow Builder, validation rules, permission sets and sharing rules, page layouts, reports and dashboards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience running or contributing to sprint-based delivery — backlog grooming, sprint planning, and retros.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable triaging and prioritizing a live queue of enhancement requests from multiple stakeholders at once.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear written and verbal communication — you can explain a configuration trade-off to a non-technical stakeholder and write a spec an engineer can build from.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable operating with a small team, holding ambiguity, and making prioritization calls independently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in performing systems configuration for Salesforce integrated 3rd party platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and proactive in engaging 3rd party vendor CSMs when required during implementation of new enhancements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Preferred qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Salesforce Administrator certification (or equivalent hands-on experience).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with agile/backlog tooling (e.g. Jira, Asana, Linear) and running sprint or Kanban-style delivery cadences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to RevOps or GTM processes specifically — lead-to-cash, quote-to-cash, or billing/collections workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in fintech, payments, or another regulated, fast-scaling environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Success in the First 6 Months Looks Like\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;CI runs on a predictable sprint cadence, with a groomed backlog and visible velocity from sprint to sprint.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The majority of CI tickets are resolved through direct configuration, without needing Engineer involvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salesforce Engineers report a measurable drop in time spent on ticket triage, freeing them to focus on project and architecture work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Configuration standards and a change log are documented and kept current.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Successful take-over post deployment of integrated sales tools from the enablement wing of RevOps.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4018181003,"name":"Growth","child_ids":[],"parent_id":null}],"offices":[{"id":4010057003,"name":"Philippines","location":"Manila, Manila, Philippines","child_ids":[4096712003],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7992255003/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/xendit/jobs/7846781003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5814588003,"location":{"name":"Jakarta, Indonesia"},"metadata":null,"id":7846781003,"updated_at":"2026-09-21T07:24:15-04:00","requisition_id":"1354","title":"Senior Design System and Product Designer - Operational Journey","company_name":"Xendit","first_published":"2026-08-10T06:24:50-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.xendit.co/en/\u0026quot;\u0026gt;Xendit\u0026lt;/a\u0026gt; provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and \u0026lt;a href=\u0026quot;https://techcrunch.com/2021/03/02/indonesia-payments-infra-startup-xendit-raises-64-6m/\u0026quot;\u0026gt;backed by global top-10 VCs\u0026lt;/a\u0026gt;. We’re proud to be featured on among the fastest growing companies by \u0026lt;a href=\u0026quot;https://www.ycombinator.com/topcompanies\u0026quot;\u0026gt;Y-Combinator\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why this role exists\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The merchant lifecycle: onboarding, activation, and lifecycle across many surfaces, where consistency and reusability matter as much as any single flow. This role does double duty: raise the craft on the merchant lifecycle experience, and own the design system that keeps that experience coherent as the domain scales. You are the person who both designs the hard flow and builds the pattern that keeps the next ten from drifting.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll own\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product design in the Operational Journey cluster: \u0026lt;/strong\u0026gt;onboarding, dashboard, and KYC-heavy lifecycle flow, reconciling clarity with compliance requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design system consolidation (your first mission): \u0026lt;/strong\u0026gt;take the existing design system, analyze and diagnose it, consolidate and document it properly, and establish tokens and patterns the whole team can build on.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design standards across the domain: \u0026lt;/strong\u0026gt;you set the quality bar and guide design decisions in areas without a dedicated designer yet, including the developer-experience surface, through standards and critique, not by producing every screen.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Mentorship: \u0026lt;/strong\u0026gt;you raise the craft of other designers on the team when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How you will work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You report to the Product Design \u0026amp;amp; UX Director for Customer Lifecycle. You are the senior design owner in the domain at the outset, setting standards, shipping craft, and building the system others rely on. Your time splits between product work and system consolidation, weighted toward the system early while the foundation is built, then rebalancing toward product. The domain works from validated findings rather than assumptions and values direct, candid critique.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we\u0026#39;re looking for\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;In priority order:\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product design craft, first and foremost. \u0026lt;/strong\u0026gt;An excellent product designer with a portfolio that shows depth, complex flows made genuinely simple, decisions grounded in user problems rather than decoration. This is the primary bar.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Systems thinking you can demonstrate. \u0026lt;/strong\u0026gt;You have built reusable components, tokens, and patterns with rigor, thinking about consistency, versioning, and how others will use what you make. You need not have single-handedly rebuilt a legacy system, but you should show the instinct and the mechanics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Fluency with the discipline of disclosure. \u0026lt;/strong\u0026gt;In regulated products, design is often the instrument of compliance, communicating required information so users genuinely understand it. Experience with this kind of high-stakes clarity is a strong signal.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;A strong plus: consolidating or migrating an existing design system; fintech or payments product design; front-end literacy; a track record of mentoring designers up.\u0026lt;/p\u0026gt;","departments":[{"id":4017509003,"name":"Product \u0026 Design","child_ids":[],"parent_id":null}],"offices":[{"id":4029843003,"name":"Indonesia","location":"Jakarta, Jakarta, Indonesia","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7846781003/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/xendit/jobs/7731774003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5765000003,"location":{"name":"Hong Kong; Singapore, Singapore"},"metadata":null,"id":7731774003,"updated_at":"2026-09-21T07:24:15-04:00","requisition_id":"1285","title":"Senior Implementations Manager","company_name":"Xendit","first_published":"2026-05-12T04:04:54-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.xendit.co/en/\u0026quot;\u0026gt;Xendit\u0026lt;/a\u0026gt; provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and \u0026lt;a href=\u0026quot;https://techcrunch.com/2021/03/02/indonesia-payments-infra-startup-xendit-raises-64-6m/\u0026quot;\u0026gt;backed by global top-10 VCs\u0026lt;/a\u0026gt;. We’re proud to be featured on among the fastest growing companies by \u0026lt;a href=\u0026quot;https://www.ycombinator.com/topcompanies\u0026quot;\u0026gt;Y-Combinator\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;About the Job\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;At Xendit, we are looking for a Senior Implementations Manager\u0026amp;nbsp;to lead the successful onboarding of large mainland Chinese enterprise clients onto our payments platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will own the end-to-end implementation journey — from post-sale handover through to go-live — ensuring clients are set up for long-term success. You will work closely with customers to understand their business models, payment flows, and operational requirements, translating these into structured implementation plans and technical integrations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will manage complex onboarding projects involving API integrations, payment method configuration, and system alignment with clients’ internal processes. This includes coordinating across internal teams (Sales, Product, Engineering, Compliance) and external client stakeholders to drive timely and high-quality delivery.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the primary point of contact during onboarding, you will proactively manage timelines, risks, and dependencies, while maintaining clear and consistent communication with clients — including enterprise stakeholders in Greater China. You will also guide clients through best practices, provide enablement and training, and ensure a smooth transition to post go-live ownership.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is ideal for someone who combines strong project management discipline with client-facing experience in complex B2B or fintech environments, and is comfortable operating in fast-paced, high-growth settings.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Minimum Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5–8 years of experience in onboarding, implementation, professional services, or project management roles within B2B SaaS, fintech, or payments environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of leading end-to-end enterprise implementations, from post-sale handover through to go-live\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong project management capabilities, including experience managing timelines, dependencies, risks, and multiple stakeholders across concurrent projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience working with APIs, system integrations, or technical product implementations (ability to work closely with engineering teams and translate technical concepts to clients)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to engage and manage enterprise clients, including handling complex requirements, escalations, and senior stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working cross-functionally with Sales, Product, Engineering, and Compliance teams to deliver client outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills in English and Mandarin (business proficiency required) to effectively support Greater China clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High level of ownership and accountability, with the ability to operate independently in fast-paced, high-growth environments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Preferred Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in payments, fintech, or financial infrastructure, particularly working with APIs, payment flows, or regulated environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience supporting or onboarding enterprise clients in Greater China (Mainland China, Taiwan, Hong Kong)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in consulting, system integration, or professional services, with exposure to structured project delivery methodologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with project management frameworks (e.g. Agile, Scrum, or Waterfall) and tools (e.g. Jira, Asana, Notion)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to manage multi-market or cross-border implementations, including navigating regulatory, operational, or cultural nuances\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in high-growth or fast-scaling technology companies, with the ability to adapt processes and operate in evolving environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to data migration, system mapping, or workflow design as part of client onboarding\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving mindset with the ability to identify process gaps and proactively improve implementation playbooks\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Responsibilities\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own end-to-end onboarding and implementation for enterprise and mid-market clients, from post-sale handover through to successful go-live\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and manage structured implementation plans, including timelines, milestones, dependencies, and clear success criteria\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the primary point of contact during onboarding, building strong relationships with client stakeholders and driving alignment across technical and business teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead technical integrations, working closely with clients and internal engineering teams on API implementation, system configuration, and workflow alignment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively manage risks, issues, and escalations, ensuring blockers are identified early and resolved efficiently\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate cross-functionally with Sales, Product, Engineering, Risk, and Compliance teams to deliver high-quality onboarding outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate client workshops, solution discussions, and training sessions to ensure successful product adoption and operational readiness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive clear and consistent communication, including regular status updates, stakeholder reporting, and executive-level summaries where required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support onboarding of Greater China enterprise clients, navigating language, cultural, and operational nuances effectively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously identify opportunities to improve onboarding processes, tooling, and playbooks, contributing to scaling the OIM function\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure smooth handover to post-go-live teams (e.g. Customer Success / Account Management), with clear documentation and context transfer\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4018724003,"name":"Customer Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4076727003,"name":"Hong Kong","location":"Hong Kong","child_ids":[],"parent_id":null},{"id":4010058003,"name":"Singapore","location":"Singapore, Central, Singapore","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7731774003/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/xendit/jobs/7731779003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5765002003,"location":{"name":"Hong Kong"},"metadata":null,"id":7731779003,"updated_at":"2026-09-21T07:24:15-04:00","requisition_id":"1286","title":"Senior Manager, Customer Success","company_name":"Xendit","first_published":"2026-05-12T04:10:39-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.xendit.co/en/\u0026quot;\u0026gt;Xendit\u0026lt;/a\u0026gt; provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and \u0026lt;a href=\u0026quot;https://techcrunch.com/2021/03/02/indonesia-payments-infra-startup-xendit-raises-64-6m/\u0026quot;\u0026gt;backed by global top-10 VCs\u0026lt;/a\u0026gt;. We’re proud to be featured on among the fastest growing companies by \u0026lt;a href=\u0026quot;https://www.ycombinator.com/topcompanies\u0026quot;\u0026gt;Y-Combinator\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;About the Job\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;At Xendit, we are looking for an experienced Senior Manager Customer Success to partner with our largest clients and drive long-term growth and success on our platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will own the post-go-live customer lifecycle, working closely with enterprise clients to maximise adoption, optimise payment performance, and unlock new growth opportunities. You will develop a deep understanding of your clients’ business models, payment flows, and operational challenges, and translate these into actionable strategies that drive measurable outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will act as a trusted advisor to both technical and business stakeholders, leading solutioning discussions, identifying opportunities for expansion, and coordinating cross-functional efforts across Product, Engineering, and Commercial teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is ideal for someone who combines strong commercial acumen with product and technical understanding, and is comfortable managing complex enterprise relationships — including clients in Greater China — in a fast-paced, high-growth environment.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Minimum Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8–10 years of experience in Customer Success, Technical Account Management, or related client-facing roles within B2B SaaS, fintech, or payments environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of managing and growing enterprise accounts, including driving adoption, retention, and expansion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong commercial mindset, with experience contributing to or owning revenue outcomes (e.g. NRR, upsell, cross-sell)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to engage and influence senior stakeholders (VP, C-level) across both technical and business functions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of technical products (e.g. APIs, integrations, payment flows) and ability to translate product capabilities into business value\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to operate independently and lead complex client engagements, including managing escalations and competing priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills in English and Mandarin (business proficiency required) to support Greater China clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working cross-functionally with Sales, Product, Engineering, and Operations teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving and analytical skills, with a focus on driving measurable customer outcomes\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Preferred Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in payments, fintech, or financial infrastructure, particularly in high-growth or global environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience managing enterprise clients in Greater China (Mainland China, Taiwan, Hong Kong)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of delivering measurable impact (e.g. improving payment success rates, driving revenue growth, expanding product adoption)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in multi-market or cross-border client environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in consulting, solution engineering, or strategic account management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with data analysis or performance optimisation (e.g. transaction success rates, funnel optimisation)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building or contributing to customer success playbooks, frameworks, or segmentation strategies\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Responsibilities\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own a portfolio of Chinese-speaking enterprise accounts, driving adoption, retention, and growth across the customer lifecycle\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop deep understanding of clients’ business models, payment flows, and success drivers, and translate these into actionable strategies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive Implementation of expansion opportunities (upsell, cross-sell, new use cases) in partnership with Account Management and Sales\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a trusted advisor to client stakeholders, including senior executives, on product usage, optimisation, and growth opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead solutioning discussions for new use cases, working closely with Product and Engineering teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and improve key performance metrics (e.g. payment success rates, volume growth, product adoption)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively manage risks, issues, and escalations, ensuring high levels of customer satisfaction and trust\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate cross-functionally with Product, Engineering, Risk, and Commercial teams to deliver client outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support strategic initiatives to scale Customer Success, including playbooks, segmentation, and operational improvements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor or support junior team members where needed, contributing to overall team capability\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4018724003,"name":"Customer Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4076727003,"name":"Hong Kong","location":"Hong Kong","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7731779003/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/xendit/jobs/7719174003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5757728003,"location":{"name":"Singapore, Singapore"},"metadata":null,"id":7719174003,"updated_at":"2026-09-21T07:24:15-04:00","requisition_id":"1275","title":"Senior Solutions Engineer","company_name":"Xendit","first_published":"2026-04-28T22:16:30-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.xendit.co/en/\u0026quot;\u0026gt;Xendit\u0026lt;/a\u0026gt; provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and \u0026lt;a href=\u0026quot;https://techcrunch.com/2021/03/02/indonesia-payments-infra-startup-xendit-raises-64-6m/\u0026quot;\u0026gt;backed by global top-10 VCs\u0026lt;/a\u0026gt;. We’re proud to be featured on among the fastest growing companies by \u0026lt;a href=\u0026quot;https://www.ycombinator.com/topcompanies\u0026quot;\u0026gt;Y-Combinator\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;About the Job\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a technically-minded, client-facing Senior Solutions Engineer to join our regional/global go to market team. In this role, you will be the bridge between our enterprise clients and Xendit\u0026#39;s product/engineering teams\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will partner directly with our Account Executives and Account Managers to drive the technical win in complex sales cycles. You will listen to client needs, architect payment solutions across Xendit\u0026#39;s 7-market licensed infrastructure, and guide clients from initial technical discovery through to successful integration and launch. This is a presales advisory role focused on deal velocity and technical credibility\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Minimum Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Experience \u0026amp;amp; Technical Background\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of experience in a client-facing technical role, preferably in payments, fintech, or SaaS (e.g., Solutions Engineer, Sales Engineer, Solutions Architect, Integration Consultant).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of APIs, webhooks, and SDKs. You can read code samples and explain technical concepts to engineers—even if you don\u0026#39;t code daily.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with payment flows, acquiring, FX, and/or payouts is highly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with regional/global enterprise clients is essential.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Core Competencies\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Technical Fluency: You bridge the gap between business and engineering. You can whiteboard a solution architecture, troubleshoot API calls, and translate technical capabilities into business value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Client-Facing Presence: You are comfortable presenting to CTOs and lead engineers, handling objections with confidence, and building trust with technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Problem-Solving Mindset: You don\u0026#39;t just answer questions—you uncover underlying needs and propose creative, compliant solutions across multiple jurisdictions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Travel Flexibility: Willingness to travel for client meetings and internal alignment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Attributes We Value\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Builder Mentality: You thrive in \u0026quot;zero-to-one\u0026quot; environments and enjoy rolling up your sleeves to solve ambiguous problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curiosity: You constantly ask \u0026quot;why\u0026quot; and dig deep to understand client businesses, not just their technical requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Humility \u0026amp;amp; Collaboration: You know that the best solutions come from teamwork—internally with sales, product, and engineering, and externally with clients.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate effectively in Mandarin (spoken and written) is advantageous to conduct technical presentations, support presales activities, and build relationships with Mandarin-speaking clients and partners across the region.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Responsibilities\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;1.⁠ ⁠Technical Pre-Sales Solution Design\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;⁠Partner with the regional/global sales team to understand prospect needs and design tailored payment solutions leveraging Xendit\u0026#39;s full product suite (acquiring, FX, payouts, stablecoin remittances).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct technical discovery sessions with prospective clients (CTOs, Heads of Product, Lead Engineers) to map their infrastructure and identify integration requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect solutions that address complex cross-border flows between regional/global and Southeast Asia, ensuring compliance and optimal commercial outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver compelling product demonstrations and technical presentations to both technical and non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;2.⁠ ⁠RFP / RFI Support \u0026amp;amp; Technical Documentation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the technical response for RFPs and RFIs from regional/global enterprise clients\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare solution diagrams, integration guides, and technical proposal documents that clearly articulate Xendit\u0026#39;s value proposition\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with legal and compliance teams to address technical and regulatory questions during the sales cycle\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;3.⁠ ⁠Proof of Concept (POC) \u0026amp;amp; Integration Advisory\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Scope and manage technical proof of concepts (POCs) for complex enterprise opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide clients through sandbox testing and integration planning, reducing time-to-go-live\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the trusted technical advisor during the sales process, building confidence in Xendit\u0026#39;s platform and capabilities\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;4.⁠ ⁠Voice of the Customer to Product\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Capture and synthesize client feedback, technical requirements, and feature requests to share with Xendit\u0026#39;s product and engineering teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay ahead of competitor solutions and market trends regionally/globally - SEA payments corridor, providing insights to inform product roadmap decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to internal knowledge bases, playbooks, and enablement materials for the broader commercial team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;5.⁠ ⁠Cross-Functional Collaboration\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work closely with Account Executives to develop account strategies and identify upsell/cross-sell opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Customer Success and Integration teams to ensure smooth handoffs and long-term client satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with global Solutions Engineering peers to share best practices and scalable solution patterns\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Do whatever it takes to make Xendit succeed!\u0026lt;/p\u0026gt;","departments":[{"id":4018181003,"name":"Growth","child_ids":[],"parent_id":null}],"offices":[{"id":4010058003,"name":"Singapore","location":"Singapore, Central, Singapore","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7719174003/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/xendit/jobs/7870293003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5825875003,"location":{"name":"United States"},"metadata":null,"id":7870293003,"updated_at":"2026-09-21T07:24:15-04:00","requisition_id":"1357","title":"Solutions Engineer","company_name":"Xendit","first_published":"2026-08-18T05:56:59-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.xendit.co/en/\u0026quot;\u0026gt;Xendit\u0026lt;/a\u0026gt; provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and \u0026lt;a href=\u0026quot;https://techcrunch.com/2021/03/02/indonesia-payments-infra-startup-xendit-raises-64-6m/\u0026quot;\u0026gt;backed by global top-10 VCs\u0026lt;/a\u0026gt;. We’re proud to be featured on among the fastest growing companies by \u0026lt;a href=\u0026quot;https://www.ycombinator.com/topcompanies\u0026quot;\u0026gt;Y-Combinator\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;About the Job\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a technically-minded, client-facing Solutions Engineer to join our United States Go-to-Market team. In this role, you will be the bridge between our enterprise clients and Xendit\u0026#39;s product/engineering teams\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will partner directly with our Account Executives and Account Managers to drive the technical win in complex sales cycles. You will listen to client needs, architect payment solutions across Xendit\u0026#39;s 7-market licensed infrastructure, and guide clients from initial technical discovery through to successful integration and launch. This is a Solutions Engineer (Presales) advisory role focused on deal velocity and technical credibility\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Minimum Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Experience \u0026amp;amp; Technical Background\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in a client-facing technical role, preferably in payments, fintech, or SaaS (e.g., Solutions Engineer, Sales Engineer, Solutions Architect, Integration Consultant).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of APIs, webhooks, and SDKs. You can read code samples and explain technical concepts to engineers—even if you don\u0026#39;t code daily.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with payment flows, acquiring, FX, and/or payouts is highly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with regional/global enterprise clients is essential.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Core Competencies\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Technical Fluency: You bridge the gap between business and engineering. You can whiteboard a solution architecture, troubleshoot API calls, and translate technical capabilities into business value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Client-Facing Presence: You are comfortable presenting to CTOs and lead engineers, handling objections with confidence, and building trust with technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Problem-Solving Mindset: You don\u0026#39;t just answer questions—you uncover underlying needs and propose creative, compliant solutions across multiple jurisdictions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Travel Flexibility: Willingness to travel for client meetings and internal alignment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Attributes We Value\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Builder Mentality: You thrive in \u0026quot;zero-to-one\u0026quot; environments and enjoy rolling up your sleeves to solve ambiguous problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curiosity: You constantly ask \u0026quot;why\u0026quot; and dig deep to understand client businesses, not just their technical requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Humility \u0026amp;amp; Collaboration: You know that the best solutions come from teamwork—internally with sales, product, and engineering, and externally with clients.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Responsibilities\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;1.⁠ ⁠Technical Pre-Sales Solution Design\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;⁠Partner with the United States sales team to understand prospect needs and design tailored payment solutions leveraging Xendit\u0026#39;s full product suite (acquiring, FX, payouts, stablecoin remittances).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct technical discovery sessions with prospective clients (CTOs, Heads of Product, Lead Engineers) to map their infrastructure and identify integration requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect solutions that address complex cross-border flows between regional/global and Southeast Asia, ensuring compliance and optimal commercial outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver compelling product demonstrations and technical presentations to both technical and non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;2.⁠ ⁠RFP / RFI Support \u0026amp;amp; Technical Documentation\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the technical response for RFPs and RFIs from regional/global enterprise clients\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare solution diagrams, integration guides, and technical proposal documents that clearly articulate Xendit\u0026#39;s value proposition\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with legal and compliance teams to address technical and regulatory questions during the sales cycle\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;3.⁠ ⁠Proof of Concept (POC) \u0026amp;amp; Integration Advisory\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Scope and manage technical proof of concepts (POCs) for complex enterprise opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide clients through sandbox testing and integration planning, reducing time-to-go-live\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the trusted technical advisor during the sales process, building confidence in Xendit\u0026#39;s platform and capabilities\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;4.⁠ ⁠Voice of the Customer to Product\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Capture and synthesize client feedback, technical requirements, and feature requests to share with Xendit\u0026#39;s product and engineering teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay ahead of competitor solutions and market trends regionally/globally - SEA payments corridor, providing insights to inform product roadmap decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to internal knowledge bases, playbooks, and enablement materials for the broader commercial team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;5.⁠ ⁠Cross-Functional Collaboration\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work closely with Account Executives to develop account strategies and identify upsell/cross-sell opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Customer Success and Integration teams to ensure smooth handoffs and long-term client satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with global Pre-Sales peers to share best practices and scalable solution patterns\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Do whatever it takes to make Xendit succeed!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note on Responsibilities: \u0026lt;/strong\u0026gt;The duties and responsibilities outlined above reflect the current expectations for this role and are non-exhaustive. Xendit reserves the right to modify, adjust, or reassign operational duties as business and commercial needs evolve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span class=\u0026quot;d1998694 _1a157c16 _4208c38f\u0026quot; data-testid=\u0026quot;expandable-text-box\u0026quot;\u0026gt;The base salary range for this position is $80,000–$130,000 and is determined based on a variety of factors, including experience, education, relevant skills, and industry knowledge. \u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Additional Compensation: This position may also be eligible for performance-based bonus plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Individual compensation and actual starting base pay is determined by skills, qualifications, experience, and location.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location \u0026amp;amp; Working Arrangement:\u0026lt;/strong\u0026gt; Working Model: Hybrid (In-Office / Remote) — Onsite or Hybrid arrangement preferred.\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;_6299a629 _65947777 da524024 d13ca58e _9d886593 _8272f5ca _4208c38f\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Equal Opportunity Employer (EEO)\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;_6299a629 _65947777 da524024 d13ca58e _9d886593 _8272f5ca _4208c38f\u0026quot;\u0026gt;Xendit is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4018181003,"name":"Growth","child_ids":[],"parent_id":null}],"offices":[{"id":4010059003,"name":"USA","location":"San Francisco, California, United States","child_ids":[4032887003,4033126003],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7870293003/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/xendit/jobs/7997856003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5885277003,"location":{"name":"Jakarta, Indonesia"},"metadata":null,"id":7997856003,"updated_at":"2026-09-21T07:24:15-04:00","requisition_id":"1378","title":"Strategic Account Manager","company_name":"Xendit","first_published":"2026-09-17T22:07:33-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.xendit.co/en/\u0026quot;\u0026gt;Xendit\u0026lt;/a\u0026gt; provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and \u0026lt;a href=\u0026quot;https://techcrunch.com/2021/03/02/indonesia-payments-infra-startup-xendit-raises-64-6m/\u0026quot;\u0026gt;backed by global top-10 VCs\u0026lt;/a\u0026gt;. We’re proud to be featured on among the fastest growing companies by \u0026lt;a href=\u0026quot;https://www.ycombinator.com/topcompanies\u0026quot;\u0026gt;Y-Combinator\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;About the Job\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a highly motivated and strategically-minded Account Manager to own and grow our regional/global enterprise portfolio, based in our Jakarta office, working in a hybrid model. This position is dedicated to our most complex and high-value enterprise clients — primarily cross-border e-commerce leaders, global SaaS platforms, and large-scale financial institutions across Indonesia and the wider APAC region. You’ll join Xendit’s Enterprise Account Management team, working closely with Go-to-Market, Product, Engineering, Compliance, Legal, Operations and Risk leadership. You will not just manage accounts — you will architect growth.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Minimum Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of B2B account management or strategic sales experience in financial services, fintech, or payments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistent track record of meeting or exceeding revenue targets, ideally in a role with direct P\u0026amp;amp;L, book-of-business, or portfolio revenue ownership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing and growing revenue within large and complex enterprise accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You understand the needs of international cross-border merchants and the cultural nuances of doing business across APAC markets. Familiarity with the APAC region is essential.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Professional proficiency in both English and Bahasa Indonesia.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Core Competencies:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Builder \u0026amp;amp; Founder-Like Mentality: You thrive in “zero-to-one” environments. You are hands-on, take full ownership, and are relentless in removing blockers for your clients and your team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional Communicator: You can present persuasively in the boardroom, and translate complex payment concepts for executive audiences.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data-Led \u0026amp;amp; Analytical: You make decisions based on data, not gut feel. You can analyze transaction patterns to identify risk and untapped potential.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Attributes We Value:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hustle with Integrity: You move fast, but you build trust through transparency and reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curiosity: You constantly ask “why” and dig deep to understand the root problem, not just the surface request.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resilience: You are undeterred by long sales cycles and complex procurement processes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Responsibilities\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;1.⁠ ⁠Strategic Portfolio Growth \u0026amp;amp; Revenue Ownership\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the full P\u0026amp;amp;L for a portfolio of key enterprise accounts. Drive revenue and transaction volume through upselling, cross-selling (payment acceptance, payouts, platform business) and use case expansion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute comprehensive 12-18 month account plans for each major client, articulating clear growth strategies and proactively managing churn risk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistently exceed revenue targets by focusing on high-impact input metrics and maintaining a clean, accurate pipeline.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;2.⁠ ⁠Executive \u0026amp;amp; Multi-Stakeholder Relationship Building\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and nurture C-level relationships (CEO, CFO, CPO, CTO) within your accounts. Understand their strategic objectives and align Xendit’s roadmap to solve their core business challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead client business reviews, providing data-driven insights and demonstrating clear ROI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the trusted advisor and single point of contact, navigating complex organizational structures to secure client buy-in and consensus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;3.⁠ ⁠Cross-Functional Influence\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bring your clients’ needs back to Xendit, informing and influencing our product roadmap and strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with cross-functional teams (Product, Solution Engineering, Compliance, Legal, Risk) to identify and scope net-new opportunities, bridging the gap between commercial terms and technical feasibility.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;4.⁠ ⁠Market Intelligence \u0026amp;amp; Local Expertise\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Stay ahead of regulatory shifts and payment trends. Act as a subject matter expert on cross-border flows between Xendit markets in APAC.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify synergies between Xendit’s licensed infrastructure and the specific needs of enterprises expanding into the region.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Join Xendit?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Impact at Scale: You won’t be a small cog in a giant machine. You will own a significant book of business that directly impacts Xendit’s regional growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Licensed Infrastructure: Sell more than just a gateway. You have acquiring, remittance , banking, VASP, and lending licenses as your arsenal.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Culture of Builders: We are a team of doers. We hire people who want to build, not just maintain.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accelerated Career Growth: We promote from within and offer high-visibility projects with direct exposure to global leadership.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Xendit is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to building an inclusive team where everyone can do their best work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4018181003,"name":"Growth","child_ids":[],"parent_id":null}],"offices":[{"id":4029843003,"name":"Indonesia","location":"Jakarta, Jakarta, Indonesia","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7997856003/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/xendit/jobs/7691564003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5747092003,"location":{"name":"Singapore, Singapore"},"metadata":null,"id":7691564003,"updated_at":"2026-09-21T07:24:15-04:00","requisition_id":"1271","title":"Strategic Account Manager ","company_name":"Xendit","first_published":"2026-04-20T20:23:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.xendit.co/en/\u0026quot;\u0026gt;Xendit\u0026lt;/a\u0026gt; provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and \u0026lt;a href=\u0026quot;https://techcrunch.com/2021/03/02/indonesia-payments-infra-startup-xendit-raises-64-6m/\u0026quot;\u0026gt;backed by global top-10 VCs\u0026lt;/a\u0026gt;. We’re proud to be featured on among the fastest growing companies by \u0026lt;a href=\u0026quot;https://www.ycombinator.com/topcompanies\u0026quot;\u0026gt;Y-Combinator\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;About the Job\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a highly motivated and strategically-minded Account Manager to own and grow our regional/global enterprise portfolio. This position is dedicated to our most complex and high-value enterprise clients — primarily cross-border e-commerce leaders, global SaaS platforms, and large-scale financial institutions. You will not just manage accounts, you will architect growth.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Minimum Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of B2B account management or strategic sales experience in financial services, fintech, or payments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of consistently growing revenue within large, complex enterprise accounts. Experience managing global accounts is a strong plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You understand the needs of international cross-border merchants, and the cultural nuances of doing businesses in APAC markets. Familiarity with the APAC region is essential.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Core Competencies:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Builder \u0026amp;amp; Founder-Like Mentality: You thrive in “zero-to-one” environments. You are hands-on, take full ownership, and are relentless in removing blockers for your clients and your team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional Communicator: You can persuasively present to a boardroom, and collaborate effectively with internal teams.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data-Led \u0026amp;amp; Analytical: You make decisions based on data, not gut feel. You can analyze transaction patterns to identify risk and untapped potential.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Attributes We Value:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hustle with Integrity: You move fast, but you build trust through transparency and reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curiosity: You constantly ask “why” and dig deep to understand the root problem, not just the surface request.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resilience: You are undeterred by long sales cycles and complex procurement processes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Responsibilities\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;1.⁠ ⁠Strategic Portfolio Growth \u0026amp;amp; Revenue Ownership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the full P\u0026amp;amp;L for a portfolio of key enterprise accounts. Drive revenue and transaction volume through upselling, cross-selling (Pay-in, FX, payouts) and new use case expansion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute comprehensive 12-18 month account plans for each major client, articulating clear growth strategies and proactively managing churn risk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistently exceed revenue targets by focusing on high-impact input metrics and maintaining a clean, accurate pipeline in Salesforce.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;2.⁠ ⁠Executive \u0026amp;amp; Multi-Stakeholder Relationship Building\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and nurture C-level relationships (CEO, CFO, Head of Product, CTO) within your accounts. Understand their strategic objectives and align Xendit’s roadmap to solve their core business challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead Quarterly Business Reviews (QBRs) and executive business reviews, providing data-driven insights and demonstrating clear ROI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the trusted advisor and single point of contact, navigating complex organizational structures to secure buy-in and consensus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;3.⁠ ⁠Cross-Functional Influence\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with internal teams (Product, Engineering, Compliance, Legal) to bring our clients’ needs back to the organization, influencing our product roadmap and regional strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with the Business Development and Solutions teams to identify and scope net-new opportunities, bridging the gap between commercial terms and technical feasibility.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;4.⁠ ⁠Market Intelligence \u0026amp;amp; Local Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Stay ahead of regulatory shifts and payment trends. Act as a subject matter expert on cross-border flows between Xendit markets in APAC.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify synergies between Xendit’s 7-market licensed infrastructure and the specific needs of enterprises expanding into the region.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;5. Do whatever it takes to make Xendit succeed!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Join Xendit?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Impact at Scale: You won’t be a small cog in a giant machine. You will own a significant book of business that directly impacts Xendit’s regional growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Licensed Infrastructure: Sell more than just a gateway. You have acquiring, remittance , banking, VASP, and lending licenses as your arsenal.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Culture of Builders: We are a team of doers. We hire people who want to build, not just maintain.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accelerated Career Growth: We promote from within and offer high-visibility projects with direct exposure to global leadership.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4018181003,"name":"Growth","child_ids":[],"parent_id":null}],"offices":[{"id":4010058003,"name":"Singapore","location":"Singapore, Central, Singapore","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7691564003/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/xendit/jobs/7847359003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5814609003,"location":{"name":"Jakarta, Indonesia"},"metadata":null,"id":7847359003,"updated_at":"2026-09-21T07:24:15-04:00","requisition_id":"1348","title":"UX Designer - Developer Experience (DevEx)","company_name":"Xendit","first_published":"2026-08-10T04:56:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.xendit.co/en/\u0026quot;\u0026gt;Xendit\u0026lt;/a\u0026gt; provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and \u0026lt;a href=\u0026quot;https://techcrunch.com/2021/03/02/indonesia-payments-infra-startup-xendit-raises-64-6m/\u0026quot;\u0026gt;backed by global top-10 VCs\u0026lt;/a\u0026gt;. We’re proud to be featured on among the fastest growing companies by \u0026lt;a href=\u0026quot;https://www.ycombinator.com/topcompanies\u0026quot;\u0026gt;Y-Combinator\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why this role exists\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Designing for developers is a distinct craft. The interface is often the dashboard, the API reference, the sandbox, the error states, and the logs, information-dense surfaces for a technical audience with little patience for friction. This role makes the developer\u0026#39;s experience clear, fast, and trustworthy across those surfaces.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll own\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product design for the developer dashboard \u0026lt;/strong\u0026gt;and integration surfaces.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Information design for docs and API reference, \u0026lt;/strong\u0026gt;in partnership with Engineering and content.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Error states, empty states, sandbox and testing flows, \u0026lt;/strong\u0026gt;the moments where developers get stuck.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Discovery with developers, \u0026lt;/strong\u0026gt;and close collaboration with the DevEx PM and Engineering.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How you will work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You report to the Product Design \u0026amp;amp; UX Director for Customer Lifecycle and are embedded with the Developer Experience PM and Engineering as the design owner for developer-facing surfaces. You adopt and extend the domain design system rather than owning it, partnering with the senior design-system lead on shared patterns, so your time is weighted toward product work from the start. The domain works from validated findings rather than assumptions and values direct, candid critique.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we\u0026#39;re looking for\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product-design craft \u0026lt;/strong\u0026gt;with evidence of designing for technical, developer, or data-dense products. A portfolio is a must.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Comfort with information-dense UI,\u0026lt;/strong\u0026gt; dashboards, tables, complex states.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;The ability to partner closely with engineers. \u0026lt;/strong\u0026gt;You work well alongside technical teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;A strong plus: having designed docs, API reference, or developer tools; technical literacy; fintech experience.\u0026lt;/p\u0026gt;","departments":[{"id":4017509003,"name":"Product \u0026 Design","child_ids":[],"parent_id":null}],"offices":[{"id":4029843003,"name":"Indonesia","location":"Jakarta, Jakarta, Indonesia","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7847359003/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/xendit/jobs/7992382003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5881763003,"location":{"name":"Bangkok, Thailand; Jakarta, Indonesia; Kuala Lumpur, Malaysia; Manila, Philippines; Singapore, Singapore"},"metadata":null,"id":7992382003,"updated_at":"2026-09-21T07:24:15-04:00","requisition_id":"1365","title":"UX Researcher","company_name":"Xendit","first_published":"2026-09-11T07:03:46-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.xendit.co/en/\u0026quot;\u0026gt;Xendit\u0026lt;/a\u0026gt; provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and \u0026lt;a href=\u0026quot;https://techcrunch.com/2021/03/02/indonesia-payments-infra-startup-xendit-raises-64-6m/\u0026quot;\u0026gt;backed by global top-10 VCs\u0026lt;/a\u0026gt;. We’re proud to be featured on among the fastest growing companies by \u0026lt;a href=\u0026quot;https://www.ycombinator.com/topcompanies\u0026quot;\u0026gt;Y-Combinator\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;Why this role exists\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;This domain runs on trade-offs, experience versus compliance, merchant versus developer, and those decisions are better made with evidence than with opinion. This role owns generative and evaluative research across the merchant lifecycle and the developer experience, and makes research a standing input to how the domain prioritizes rather than an occasional favor.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;What you\u0026#39;ll own\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;The research roadmap across the domain\u0026#39;s three clusters\u0026lt;/strong\u0026gt;, prioritized against the decisions that most need evidence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Mixed methods:\u0026lt;/strong\u0026gt; interviews, usability testing, surveys, and behavioral/funnel analysis in partnership with Data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Turning findings into decisions\u0026lt;/strong\u0026gt; PMs and designers act on, influence through evidence rather than authority.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A lightweight insight repository, \u0026lt;/strong\u0026gt;and a practical model for democratizing good-enough research while protecting rigor on high-stakes questions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;How you will work\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;You report to the Product Design \u0026amp;amp; UX Director for Customer Lifecycle and work across all three clusters, partnering with the PMs and designers who rely on your evidence to prioritize. You set the research cadence and the insight repository, and you decide where rigor matters most and where lightweight research is enough. Much of your impact comes through influence rather than mandate, moving decisions with evidence. The domain works from validated findings rather than assumptions and values direct, candid critique.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;What we\u0026#39;re looking for\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Mixed-methods UX research experience.\u0026lt;/strong\u0026gt; You are fluent across qualitative and quantitative approaches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;The ability to translate findings into product decisions\u0026lt;/strong\u0026gt; and to influence without authority.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Rigor paired with pragmatism\u0026lt;/strong\u0026gt; on timelines, you know where depth matters and where speed is enough.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A strong plus:\u0026lt;/strong\u0026gt; fintech/regulated or developer-audience research; quantitative fluency; ResearchOps or repository-building experience.\u0026lt;/p\u0026gt;","departments":[{"id":4017509003,"name":"Product \u0026 Design","child_ids":[],"parent_id":null}],"offices":[{"id":4029843003,"name":"Indonesia","location":"Jakarta, Jakarta, Indonesia","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/7992382003/ai_opt_out"}],"meta":{"total":31}}