{"absolute_url":"https://job-boards.greenhouse.io/wpp/jobs/8820162002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6530038002,"location":{"name":"New York City, New York, United States"},"metadata":null,"id":8820162002,"updated_at":"2026-09-21T11:29:42-04:00","requisition_id":"11520","title":"Executive Support Lead, Americas","company_name":"WPP","first_published":"2026-09-18T10:17:12-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;WPP is the trusted growth partner for the world’s leading brands.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;We work with the world\u0026#39;s most valuable brands and have global reach across 100+ markets, with deep local expertise.\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Our people are the key to our success. We\u0026#39;re committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;For more information, visit \u0026lt;a href=\u0026quot;https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwpp.com%2F\u0026amp;amp;data=05%7C02%7CErica.Durr%40wpp.com%7C9bf4566a65bc46a48ac008de749116ea%7C150b5e663d884dee83f6ed149b727a00%7C0%7C0%7C639076363668176216%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C\u0026amp;amp;sdata=Q9juosud56XGLThSFZ1NpPZd6FXpJPxV74OeRZWoh%2B4%3D\u0026amp;amp;reserved=0\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;WPP.com.\u0026lt;/a\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Why we\u0026#39;re hiring:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;Are you passionate about delivering exceptional executive technology experiences? We\u0026#39;re looking for a dynamic leader to oversee our Executive Support function across the Americas, combining strategic leadership with hands-on engagement to ensure senior executives receive a seamless, high-touch support experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the regional lead, you\u0026#39;ll manage and develop a high-performing team, build trusted relationships with senior stakeholders, and drive service excellence across the executive population. You\u0026#39;ll play a key role in translating global strategy into regional outcomes, leading continuous improvement initiatives, and ensuring the highest standards of service, operational resilience, and governance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a highly visible role offering the opportunity to influence senior leaders, shape the future of Executive Support services, and make a meaningful impact across the organisation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This is a fully office-based position, requiring five days per week onsite to provide visible leadership, foster strong executive relationships, and ensure the consistent delivery of exceptional support.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll be doing:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Service Delivery \u0026amp;amp; Operations\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the delivery and performance of Executive Support services across the region, ensuring a consistent, high-quality experience and a culture of continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate the global Executive Support strategy into effective regional operating plans, service standards, and delivery frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the senior escalation point for critical executive technology issues, providing leadership, stakeholder management, and resolution oversight during high-impact incidents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive adoption of service processes, support methodologies, and operational best practices to improve efficiency and service quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own regional service performance, ensuring Executive Support services consistently meet business expectations and agreed service levels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee the management, governance, and lifecycle of executive technology assets and inventory.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the regional delivery of executive technology initiatives, including executive onboarding programs, technology enhancements, and service improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with global leadership to shape and influence the Executive Support strategy, operating model, and future service roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build trusted relationships with senior executives and business leaders, acting as a strategic advisor on executive technology needs and priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure regional compliance with technology, security, risk, and governance requirements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Leadership \u0026amp;amp; Team Development\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead, coach, and develop a high-performing Executive Support team, fostering a culture of accountability, professionalism, ownership, and service excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own workforce planning, recruitment, onboarding, and organizational design activities to ensure the team is positioned to meet evolving business needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish clear performance standards, development frameworks, and career growth opportunities that drive consistency and operational excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain specialist expertise across executive support disciplines, including audio-visual technologies, collaboration platforms, mobility solutions, executive onboarding, and executive event support.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Service Governance \u0026amp;amp; Continuous Improvement\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own regional service governance, reporting, and performance management frameworks, providing visibility into service performance, risks, and improvement opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use service data, stakeholder feedback, and operational insights to identify trends, mitigate risks, and enhance the executive technology experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify recurring issues affecting executive stakeholders and implement sustainable solutions to improve service quality and satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive operational excellence through root cause analysis, service reviews, risk management, and long-term corrective actions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide governance and executive oversight for major incidents, critical service issues, and priority requests, ensuring effective communication, resolution, and stakeholder engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion a culture of continuous improvement, innovation, and service excellence across the Executive Support function.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll need:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven people leader with a track record of building, developing, and inspiring high-performing support teams, creating a culture of accountability, continuous improvement, and service excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Significant experience in technology support, service operations, or executive support environments, including significant exposure to supporting senior executives, C-suite leaders, and board-level stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional stakeholder management skills, with the ability to build trusted relationships, influence senior leaders, and confidently operate within executive environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experienced in leading teams and managing stakeholders through high-pressure situations, critical incidents, and executive escalations with professionalism and composure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outstanding communication and presentation skills, able to translate complex technical concepts into clear, actionable insights for both technical and non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly professional, discreet, and trusted, with sound judgement, integrity, and the ability to operate effectively in confidential and sensitive business environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of executive technology services, including endpoint support, collaboration platforms, mobility solutions, audiovisual technologies, executive onboarding, and executive meeting and event support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical and solutions-oriented, with the ability to leverage data, stakeholder feedback, and operational insights to identify opportunities, solve complex challenges, and drive service innovation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passionate about delivering exceptional customer experiences and continuously raising the bar for executive technology support.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Who you are:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You\u0026#39;re open\u0026lt;em\u0026gt;:\u0026lt;/em\u0026gt; \u0026lt;/strong\u0026gt;We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You\u0026#39;re optimistic\u0026lt;em\u0026gt;:\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt; \u0026lt;span id=\u0026quot;628d56ad5d8a35dab853e65d9daa237c\u0026quot; class=\u0026quot;editor-module-hl-green-solid\u0026quot;\u0026gt;We believe\u0026lt;/span\u0026gt; in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You\u0026#39;re extraordinary:\u0026lt;/strong\u0026gt; We are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What we\u0026#39;ll give you:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Passionate, inspired people\u0026lt;/strong\u0026gt; – We aim to create a culture in which people can do extraordinary work\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Scale and opportunity\u0026lt;/strong\u0026gt; – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Challenging and stimulating work\u0026lt;/strong\u0026gt; – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(236, 240, 241);\u0026quot;\u0026gt;#LI-Hybrid\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, go to \u0026lt;a href=\u0026quot;https://mybenefits.wpp.com/public/welcome\u0026quot;\u0026gt;https://mybenefits.wpp.com/public/welcome\u0026lt;/a\u0026gt;\u0026amp;nbsp;for more details.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;.\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$100,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$230,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We believe the best work happens when we\u0026#39;re together, fostering creativity, collaboration, and connection. That\u0026#39;s why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Please read our Privacy Notice (\u0026lt;a href=\u0026quot;https://www.wpp.com/en/careers/wpp-privacy-policy-for-recruitment\u0026quot;\u0026gt;https://www.wpp.com/en/careers/wpp-privacy-policy-for-recruitment\u0026lt;/a\u0026gt;) for more information on how we process the information you provide.\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4060820002,"name":"Technology \u0026 Innovation","child_ids":[],"parent_id":null}],"offices":[{"id":4007697002,"name":"New York City","location":null,"child_ids":[],"parent_id":4040343002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null}