{"absolute_url":"https://job-boards.greenhouse.io/wpp/jobs/8749885002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6499570002,"location":{"name":"New York, New York, United States"},"metadata":null,"id":8749885002,"updated_at":"2026-09-16T13:49:00-04:00","requisition_id":"11286","title":" Director of Operations \u0026 Account Management","company_name":"WPP","first_published":"2026-09-15T14:26:50-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;WPP is the trusted growth partner for the world’s leading brands.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;We work with the world\u0026#39;s most valuable brands and have global reach across 100+ markets, with deep local expertise.\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Our people are the key to our success. We\u0026#39;re committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;For more information, visit \u0026lt;a href=\u0026quot;https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwpp.com%2F\u0026amp;amp;data=05%7C02%7CErica.Durr%40wpp.com%7C9bf4566a65bc46a48ac008de749116ea%7C150b5e663d884dee83f6ed149b727a00%7C0%7C0%7C639076363668176216%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C\u0026amp;amp;sdata=Q9juosud56XGLThSFZ1NpPZd6FXpJPxV74OeRZWoh%2B4%3D\u0026amp;amp;reserved=0\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;WPP.com.\u0026lt;/a\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Why we\u0026#39;re hiring:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Director of Operations \u0026amp;amp; Account Management (US) owns campaign execution, client retention, and account growth for the US market. This hybrid role requires an expert-level, \u0026quot;hands-on-keyboard\u0026quot; programmatic practitioner who can seamlessly bridge the gap between technical operations and client-facing strategy.\u0026lt;br\u0026gt;You will lead end-to-end campaign lifecycles—from audience creation to performance optimization—while actively identifying commercial opportunities to scale existing client accounts. This role is directly tied to revenue retention and growth goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll be doing:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Programmatic Operations \u0026amp;amp; Audience Management\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Audience Strategy: Own the creation, deployment, and optimization of highly targeted audience segments across DSPs and data platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Campaign Execution: Manually set up, monitor, and troubleshoot live campaigns in real-time; resolve technical delivery, pacing, and performance issues in coordination with product and engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Process Engineering: Design and implement scalable operational workflows to eliminate bottlenecks, improve execution speed, and enhance service quality.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Client Services \u0026amp;amp; Account Growth\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Account Ownership: Serve as the primary operational contact for US clients, translating complex technical performance into clear, actionable business insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Revenue Growth: Partner with commercial teams to identify upsell opportunities, support pre-sales strategy, and align product offerings with client business objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic Reporting: Deliver comprehensive campaign performance reports, revenue dashboards, and QBRs to clients and internal leadership.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Financial Reporting \u0026amp;amp; Analysis\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Revenue Tracking: Manage and reconcile business revenue reporting, tracking performance against forecasts and identifying growth trends or churn risks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cross-Functional Alignment: Collaborate with demand and supply teams to ensure accurate billing, data reconciliation, and inventory planning.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll need:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Programmatic Expertise: 5+ years of hands-on-keyboard experience managing campaigns within the programmatic ecosystem (DSPs, SSPs, Ad Servers, and DMPs/CDPs).\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Client Management: Proven track record of managing client relationships, driving account retention, and hitting revenue growth targets.\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Analytical Rigor: Strong data analysis skills; comfortable translating raw campaign metrics and revenue data into strategic recommendations.\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Agility: Ability to thrive in a fast-paced, evolving product environment (experience with curation or federated learning models is a plus).\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Collaborative Leadership: Strong communication skills to bridge technical operations with sales/growth and product development.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Who you are:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You\u0026#39;re open\u0026lt;em\u0026gt;:\u0026lt;/em\u0026gt; \u0026lt;/strong\u0026gt;We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You\u0026#39;re optimistic\u0026lt;em\u0026gt;:\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt; \u0026lt;span id=\u0026quot;628d56ad5d8a35dab853e65d9daa237c\u0026quot; class=\u0026quot;editor-module-hl-green-solid\u0026quot;\u0026gt;We believe\u0026lt;/span\u0026gt; in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You\u0026#39;re extraordinary:\u0026lt;/strong\u0026gt; We are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What we\u0026#39;ll give you:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Passionate, inspired people\u0026lt;/strong\u0026gt; – We aim to create a culture in which people can do extraordinary work\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Scale and opportunity\u0026lt;/strong\u0026gt; – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Challenging and stimulating work\u0026lt;/strong\u0026gt; – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(236, 240, 241);\u0026quot;\u0026gt;#LI-Hybrid\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, go to \u0026lt;a href=\u0026quot;https://mybenefits.wpp.com/public/welcome\u0026quot;\u0026gt;https://mybenefits.wpp.com/public/welcome\u0026lt;/a\u0026gt;\u0026amp;nbsp;for more details.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;.\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$100,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$149,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We believe the best work happens when we\u0026#39;re together, fostering creativity, collaboration, and connection. That\u0026#39;s why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Please read our Privacy Notice (\u0026lt;a href=\u0026quot;https://www.wpp.com/en/careers/wpp-privacy-policy-for-recruitment\u0026quot;\u0026gt;https://www.wpp.com/en/careers/wpp-privacy-policy-for-recruitment\u0026lt;/a\u0026gt;) for more information on how we process the information you provide.\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4060820002,"name":"Technology \u0026 Innovation","child_ids":[],"parent_id":null}],"offices":[{"id":4040343002,"name":"USA","location":null,"child_ids":[4041778002,4007755002,4007697002,4043562002,4043563002,4007754002,4043564002,4043565002,4043566002,4030930002,4043567002,4043568002,4043569002,4030929002,4043570002,4019159002,4049953002,4043571002,4036465002,4036284002],"parent_id":4019160002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null}