{"absolute_url":"https://job-boards.greenhouse.io/wpp/jobs/8589539002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":6430707002,"location":{"name":"Chennai, India"},"metadata":null,"id":8589539002,"updated_at":"2026-07-27T00:35:05-04:00","requisition_id":"10659","title":"Support Engineer (AIOC)","company_name":"WPP","first_published":"2026-06-17T03:25:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;WPP is the trusted growth partner for the world’s leading brands.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;We work with the world\u0026#39;s most valuable brands and have global reach across 100+ markets, with deep local expertise.\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Our people are the key to our success. We\u0026#39;re committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;For more information, visit \u0026lt;a href=\u0026quot;https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwpp.com%2F\u0026amp;amp;data=05%7C02%7CErica.Durr%40wpp.com%7C9bf4566a65bc46a48ac008de749116ea%7C150b5e663d884dee83f6ed149b727a00%7C0%7C0%7C639076363668176216%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C\u0026amp;amp;sdata=Q9juosud56XGLThSFZ1NpPZd6FXpJPxV74OeRZWoh%2B4%3D\u0026amp;amp;reserved=0\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;WPP.com.\u0026lt;/a\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Why we\u0026#39;re hiring:\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will play a crucial role in solution delivery and day-to-day technology management of the\u0026amp;nbsp;global enterprise automation and AI\u0026amp;nbsp;program. Reporting to the\u0026amp;nbsp;Support \u0026amp;amp; Ops\u0026amp;nbsp;Manager\u0026amp;nbsp;and supporting\u0026amp;nbsp;AI\u0026amp;nbsp;product,\u0026amp;nbsp;platform\u0026amp;nbsp;and delivery teams worldwide, you will ensure our\u0026amp;nbsp;AI\u0026amp;nbsp;projects\u0026amp;nbsp;are\u0026amp;nbsp;well managed\u0026amp;nbsp;and supported\u0026amp;nbsp;to\u0026amp;nbsp;deliver quantifiable returns.\u0026amp;nbsp;\u0026lt;br\u0026gt;Our team is chartered to develop and deliver custom AI products and enhance global cloud apps products or AI projects delivered by other delivery teams from around\u0026amp;nbsp;our global firm.\u0026amp;nbsp;Our support\u0026amp;nbsp;apparatus\u0026amp;nbsp;gives those teams confidence and freedom to\u0026amp;nbsp;hand over\u0026amp;nbsp;their\u0026amp;nbsp;existing successes and\u0026amp;nbsp;continue innovating. Are you a proactive and detail-oriented individual with a passion for technology and\u0026amp;nbsp;a strong desire\u0026amp;nbsp;to learn and grow in the field of automation\u0026amp;nbsp;\u0026amp;amp; AI? We are looking for a\u0026amp;nbsp;L2/L3\u0026amp;nbsp;Automation Support Engineer to join our dynamic team.\u0026amp;nbsp;You\u0026#39;ll\u0026amp;nbsp;be responsible for\u0026amp;nbsp;the monitoring, triage, and resolution of incidents for our Power Platform and M365 Copilot solutions.\u0026amp;nbsp;You\u0026#39;ll\u0026amp;nbsp;gain invaluable hands-on experience, working with\u0026amp;nbsp;cutting-edge\u0026amp;nbsp;technologies and collaborating with experienced engineers to ensure our global automation processes run smoothly.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;What you\u0026#39;ll be doing:\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Advanced Technical Support \u0026amp;amp; Problem Management (L3)\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Root Cause Analysis \u0026amp;amp; Proactive Optimization:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Perform deep-dive diagnostics\u0026amp;nbsp;on M365 Copilot,\u0026amp;nbsp;Power Automate\u0026amp;nbsp;and Power Platform failures. Utilize telemetry tools like\u0026amp;nbsp;\u0026lt;strong\u0026gt;Azure Application Insights\u0026lt;/strong\u0026gt;\u0026amp;nbsp;to\u0026amp;nbsp;identify\u0026amp;nbsp;systemic bottlenecks and implement permanent code-level fixes rather than temporary workarounds.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Governance \u0026amp;amp; Performance Monitoring:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Oversee the health of the\u0026amp;nbsp;CoPilot program\u0026amp;nbsp;using the\u0026amp;nbsp;\u0026lt;strong\u0026gt;various Microsoft Copilot governance toolkits (Control Centre, Studio Kit, Viva Insights)\u0026lt;/strong\u0026gt;.\u0026amp;nbsp;Identify\u0026amp;nbsp;\u0026quot;noisy\u0026quot; or inefficient\u0026amp;nbsp;agents\u0026amp;nbsp;and re-engineer them to minimize API consumption and environment overhead\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;PL-400 Technical Remediation:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Apply developer-level\u0026amp;nbsp;expertise\u0026amp;nbsp;to debug and resolve issues within\u0026amp;nbsp;\u0026lt;strong\u0026gt;Copilot Studio,\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;Power Automate and Azure Cloud apps\u0026lt;/strong\u0026gt;. Ensure all remediations align with best practices for security, scalability, and performance.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Complex Logic \u0026amp;amp; Integration Fixes:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Troubleshoot and refactor advanced Power Automate cloud flows and desktop automations, specifically addressing issues with\u0026amp;nbsp;\u0026lt;strong\u0026gt;JSON parsing, API authentication (OAuth), and complex OData filtering\u0026lt;/strong\u0026gt;\u0026amp;nbsp;that fall outside the scope of L2 support.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Final Escalation Ownership:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Act as the ultimate internal authority for high-priority automation incidents. Manage the end-to-end resolution lifecycle, including coordination with Microsoft Support for platform-level bugs and overseeing the deployment of hotfixes via\u0026amp;nbsp;\u0026lt;strong\u0026gt;Azure DevOps/GitHub ALM pipelines\u0026lt;/strong\u0026gt;.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Advanced Data \u0026amp;amp; API Engineering:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Design and execute complex SQL scripts and\u0026amp;nbsp;\u0026lt;strong\u0026gt;Dataverse Web API\u0026lt;/strong\u0026gt;\u0026amp;nbsp;queries to remediate data corruption,\u0026amp;nbsp;optimize\u0026amp;nbsp;slow-running processes, and ensure data integrity across integrated enterprise systems.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Knowledge Leadership:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Author high-level technical documentation and \u0026quot;Gold Standard\u0026quot; runbooks. Mentor L1/L2 teams by translating complex technical resolutions into searchable knowledge base articles to reduce future escalation rates.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Adherence to Procedures: Strictly follow established operational procedures, security policies, and incident management protocols.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;What you\u0026#39;ll need:\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Overall experience of\u0026amp;nbsp;3-4\u0026amp;nbsp;years in an IT support, helpdesk, or technical operations role\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of\u0026amp;nbsp;2\u0026amp;nbsp;years\u0026amp;nbsp;of hands-on exposure to or involvement with\u0026amp;nbsp;M365 Copilot and\u0026amp;nbsp;Microsoft Power Platform (Power Automate, Power Apps)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven\u0026amp;nbsp;understanding of\u0026amp;nbsp;AI and Azure Cloud platform concepts and tools\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven experience developing and\u0026amp;nbsp;maintaining\u0026amp;nbsp;Microsoft Power Platform, particularly Power Automate flows\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Basic knowledge of SQL, including the ability to run pre-defined queries and understand basic database structures\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proficiency\u0026amp;nbsp;in using incident management tools (e.g., ServiceNow, Jira Service Management)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with monitoring tools and interpreting dashboards\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Basic understanding of IT infrastructure and network concepts\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Effective communicator\u0026amp;nbsp;–\u0026amp;nbsp;Excellent writing and verbal communication skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Problem-solving – proven experience dealing with technical\u0026amp;nbsp;blockers.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;High level\u0026amp;nbsp;of attention to detail and accuracy\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proactive attitude with\u0026amp;nbsp;a strong desire\u0026amp;nbsp;to learn\u0026amp;nbsp;new technologies\u0026amp;nbsp;and concepts\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage multiple tasks and prioritize effectively in a fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Mandatory Certifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;PL-400: Microsoft Certified Power Platform Developer Associate\u0026amp;nbsp;(must achieve within 30 days of joining)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Join Us?\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Impact: Be a foundational member of a crucial new global team, directly influencing the efficiency and stability of WPP\u0026#39;s operations.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technology: Work on\u0026amp;nbsp;cutting-edge\u0026amp;nbsp;automation technologies across a diverse and complex global landscape.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Growth: Opportunity to make a significant impact, learn continuously, and grow your career within one of the world\u0026#39;s leading creative transformation companies.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Culture: Join a collaborative, innovative, and supportive team environment within WPP\u0026#39;s Global Experience Centre.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Who you are:\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You\u0026#39;re open\u0026lt;em\u0026gt;:\u0026lt;/em\u0026gt; \u0026lt;/strong\u0026gt;We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You\u0026#39;re optimistic\u0026lt;em\u0026gt;:\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt; We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You\u0026#39;re extraordinary:\u0026lt;/strong\u0026gt; we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;What we\u0026#39;ll give you:\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Passionate, inspired people\u0026lt;/strong\u0026gt; – We aim to create a culture in which people can do extraordinary work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Scale and opportunity\u0026lt;/strong\u0026gt; – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Challenging and stimulating work\u0026lt;/strong\u0026gt; – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We believe the best work happens when we\u0026#39;re together, fostering creativity, collaboration, and connection. That\u0026#39;s why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Please read our Privacy Notice (\u0026lt;a href=\u0026quot;https://www.wpp.com/en/careers/wpp-privacy-policy-for-recruitment\u0026quot;\u0026gt;https://www.wpp.com/en/careers/wpp-privacy-policy-for-recruitment\u0026lt;/a\u0026gt;) for more information on how we process the information you provide.\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4060820002,"name":"Technology \u0026 Innovation","child_ids":[],"parent_id":null}],"offices":[{"id":4042747002,"name":"Chennai","location":"Chennai, Tamil Nadu, India","child_ids":[],"parent_id":4040337002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null}