{"absolute_url":"https://job-boards.greenhouse.io/wpp/jobs/8394074002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":6351278002,"location":{"name":"Mumbai"},"metadata":null,"id":8394074002,"updated_at":"2026-05-26T06:34:43-04:00","requisition_id":"9474","title":"EUS Market Manager, India","company_name":"WPP","first_published":"2026-02-04T04:47:44-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;WPP is the trusted growth partner for the world’s leading brands.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;We work with the world\u0026#39;s most valuable brands and have global reach across 100+ markets, with deep local expertise.\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Our people are the key to our success. We\u0026#39;re committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;For more information, visit \u0026lt;a href=\u0026quot;https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwpp.com%2F\u0026amp;amp;data=05%7C02%7CErica.Durr%40wpp.com%7C9bf4566a65bc46a48ac008de749116ea%7C150b5e663d884dee83f6ed149b727a00%7C0%7C0%7C639076363668176216%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C\u0026amp;amp;sdata=Q9juosud56XGLThSFZ1NpPZd6FXpJPxV74OeRZWoh%2B4%3D\u0026amp;amp;reserved=0\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;WPP.com.\u0026lt;/a\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Why we\u0026#39;re hiring:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a highly technical IT manager to oversee End User Services (EUS) and drive strategic technology operations across the India market. This role ensures optimal service delivery, enhances IT frameworks, and manages a diverse technology landscape, integrating user endpoint infrastructure, security, and compliance requirements. The successful candidate will lead IT transformation initiatives and collaborate with cross-functional teams to align technology services with business objectives while maintaining robust system integrity and security posture.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll be doing:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Leadership \u0026amp;amp; Line Management of Engineer Resources\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Directly manage EUS Leads and Engineers, facilitate resource planning and workload distribution, ensuring optimal efficiency across projects and operational demands.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set clear goals, expectations, and KPIs to measure individual and team performance across technical operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead mentoring and skills development initiatives, fostering a culture of innovation and technical excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion process standardization, implementing ITIL and service management best practices for consistent execution.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Ticket Queue Management \u0026amp;amp; SLA Compliance\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Oversee ticket queue management, ensuring incidents and requests are categorized, prioritized, and assigned efficiently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor SLA compliance, tracking ticket resolution times and ensuring adherence to service performance metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure documentation of all incidents and service requests, creating detailed root cause analyses for major recurring issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead stakeholder communication on SLA performance, ensuring transparency in service quality and incident handling expectations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Performance Optimization \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Utilize ITIL methodologies to improve service delivery, reduce incidents, and enhance end-user experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement continuous improvement initiatives, analyzing ticket backlog data to enhance service response times and reduce bottlenecks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities to implement AI-driven support solutions, including chatbots, predictive analytics, and self-service portals to streamline IT assistance.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Infrastructure \u0026amp;amp; End-User Services Management\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage, implement, and optimize end-user service solutions to enhance support function in the XXX market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee device management, endpoint security, and identity access controls, ensuring compliance with global standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage deployment, configuration, and lifecycle support for core user environments, including endpoint devices, collaboration platforms, business systems and remote access solutions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technology Strategy \u0026amp;amp; Architecture\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and refine country IT infrastructure roadmaps, ensuring alignment with business needs and scalability considerations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead technology standardization efforts for network architecture, Active Directory, endpoint security, and service automation platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with global technology teams to integrate IT frameworks, including enterprise mobility, security policies, and system automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive continuous improvements in system architecture, ensuring optimized performance of IT assets across on-premises and cloud-based environments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Security, Compliance \u0026amp;amp; Risk Management\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Implement cybersecurity best practices in coordination with the Cyber, Risk \u0026amp;amp; Compliance (CRC) team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure regulatory compliance across identity \u0026amp;amp; access management (IAM), endpoint encryption, and data protection strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead incident response protocols, overseeing vulnerability management, SIEM monitoring, and remediation efforts.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Vendor \u0026amp;amp; Cost Optimization\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage enterprise agreements with our technology partners, vendors and providers, ensuring cost-effective procurement of any licensing and services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize IT budgets, identifying opportunities for cost reduction in service contracts and hardware lifecycle management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate emerging technology solutions that align with business expansion and infrastructure modernization initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Project Management \u0026amp;amp; IT Transformation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead market deployment of global IT initiatives, including Network, Infrastructure, Modern Workplace, and Security transformations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate cross-functional teams on technology rollouts, overseeing user migration strategies, cloud adoption plans, and infrastructure upgrades.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll need:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications \u0026amp;amp; Technical Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Information Technology, Computer Science or a related field. Or relevant experience within Information Technology.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong leadership and team management skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving and analytical skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of IT endpoint infrastructure, including Microsoft OS, MacOS, Active Directory, device management, Identity Management and Audio-Visual technology.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in ITIL and ITSM frameworks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with endpoint management platforms, including MDM solutions like Jamf and Intune.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience in IT governance, compliance audits, and risk mitigation strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Budget management expertise, overseeing software licensing, vendor contracts, and IT cost optimization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Who you are:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You\u0026#39;re open\u0026lt;em\u0026gt;:\u0026lt;/em\u0026gt; \u0026lt;/strong\u0026gt;We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You\u0026#39;re optimistic\u0026lt;em\u0026gt;:\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt; \u0026lt;span id=\u0026quot;628d56ad5d8a35dab853e65d9daa237c\u0026quot; class=\u0026quot;editor-module-hl-green-solid\u0026quot;\u0026gt;We believe\u0026lt;/span\u0026gt; in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You\u0026#39;re extraordinary:\u0026lt;/strong\u0026gt; we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What we\u0026#39;ll give you:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Passionate, inspired people\u0026lt;/strong\u0026gt; – We aim to create a culture in which people can do extraordinary work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Scale and opportunity\u0026lt;/strong\u0026gt; – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Challenging and stimulating work\u0026lt;/strong\u0026gt; – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(236, 240, 241);\u0026quot;\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;\u0026amp;nbsp;#onsite\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We believe the best work happens when we\u0026#39;re together, fostering creativity, collaboration, and connection. That\u0026#39;s why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Please read our Privacy Notice (\u0026lt;a href=\u0026quot;https://www.wpp.com/en/careers/wpp-privacy-policy-for-recruitment\u0026quot;\u0026gt;https://www.wpp.com/en/careers/wpp-privacy-policy-for-recruitment\u0026lt;/a\u0026gt;) for more information on how we process the information you provide.\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4060820002,"name":"Technology \u0026 Innovation","child_ids":[],"parent_id":null}],"offices":[{"id":4019312002,"name":"Mumbai","location":null,"child_ids":[],"parent_id":4040337002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null}