{"absolute_url":"https://job-boards.greenhouse.io/wolt/jobs/8185290","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3542085,"location":{"name":"Tbilisi, Georgia"},"metadata":[{"id":875125,"name":"Availability Date","value":"2026-09-08","value_type":"date"},{"id":875200,"name":"Earliest Hire Date","value":"2026-09-08","value_type":"date"},{"id":170345,"name":"Business Line","value":null,"value_type":"single_select"},{"id":170346,"name":"Market","value":null,"value_type":"single_select"},{"id":172948,"name":"Entity","value":"Wolt Services Georgia LLC","value_type":"single_select"},{"id":174556,"name":"Job Family","value":"Customer Support CTQ","value_type":"single_select"},{"id":1495483,"name":"Engineering Discipline","value":null,"value_type":"multi_select"},{"id":172717,"name":"Job Location","value":"Tbilisi SSC","value_type":"single_select"},{"id":875215,"name":"Time Type","value":"Full time","value_type":"single_select"},{"id":923113,"name":"Hiring Manager with Job Title","value":"Apple Balmes - Head of Training, Support Operations","value_type":"single_select"},{"id":172248,"name":"Careers Page Sorting: Department","value":null,"value_type":"single_select"},{"id":32781020,"name":"US1 - Base Salary Band Midpoint","value":null,"value_type":"currency"},{"id":32794284,"name":"US4 - Base Salary Band Minimum","value":null,"value_type":"currency"},{"id":32794304,"name":"US1 - Equity Band Midpoint","value":null,"value_type":"currency"},{"id":32796921,"name":"USA: Pay Transparency Range","value":null,"value_type":"currency_range"},{"id":33181307,"name":"Canada: Pay Transparency Range","value":null,"value_type":"currency_range"},{"id":40636812,"name":"Umbrella Corp:","value":"Wolt","value_type":"single_select"},{"id":40689956,"name":"Wolt: Careers Site Department","value":"Support","value_type":"single_select"},{"id":50331873,"name":"Business Title","value":null,"value_type":"short_text"},{"id":54550527,"name":"Fountain HVH","value":null,"value_type":"yes_no"},{"id":54550663,"name":"Fountain Opening ID","value":null,"value_type":"short_text"}],"id":8185290,"updated_at":"2026-09-29T15:25:50-04:00","requisition_id":"2026.07521","title":"Training Manager","company_name":"Wolt - English","first_published":"2026-09-09T04:46:57-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;About Wolt\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;As an SSC Training Manager, you will oversee the training efforts within our Shared Service Centre Team, ensuring that all training programs are aligned with global standards while addressing local needs. You will manage the SSC Training Team, track KPIs, and ensure the successful rollout of global learning initiatives. If you are eager to make a difference in how teams are trained and onboarded, this role is perfect for you.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Essential Duties and Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;Team Management:\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Manage and lead Training Leads and Training Specialists to ensure effective execution of training programs.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Oversee the development and performance of the Training Team, ensuring all trainers are equipped to meet local and global objectives.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;KPI Tracking and Development:\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Track and report on the relevant Training KPIs to ensure the effectiveness of training programs and drive continuous improvement.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Analyze training performance data to identify areas for enhancement and drive strategic changes based on those insights.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Train-the-Trainer Certification:\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Implement and track the Train-the-Trainer certification process, ensuring trainers are prepared to deliver high-quality learning experiences.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Ensure trainers are certified and maintain ongoing competency through continuous evaluation.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Learning Strategy Development:\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Manage high-volume, cohort-based onboarding programs that deliver consistent agent readiness across the SSC. Continuously refine the program to accelerate ramp-up without compromising quality.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Develop instructional learning strategies tailored to the needs of SSC, focusing on both onboarding and continuous learning.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Collaborate with global teams to define and validate new training approaches that enhance learning effectiveness.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Project and Initiative Rollouts:\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Lead the rollout of global training projects and initiatives, ensuring that the SSC team is aligned with global standards.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Coordinate with local teams to implement global changes and customize the delivery of these initiatives to suit local nuances.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Global-Local Collaboration:\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Serve as the key liaison between local teams and the global training organization, ensuring that local feedback and requests are communicated and considered in global decision-making.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with cross functional teams to identify performance trends and prioritize improvement efforts across the SSC agent population.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Act as SCC’s primary voice in global training design and delivery, surfacing local performance patterns, flagging content gaps and co-developing learning solutions with the global training team.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our humble expectations\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Leadership and Team Development:\u0026lt;/strong\u0026gt; Proven ability to lead and inspire a training team, setting a strong example and guiding team members to deliver impactful learning experiences. Committed to fostering a culture of growth, ensuring team members have the support and resources needed to excel.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data-Driven Decision Making:\u0026lt;/strong\u0026gt; Skilled in interpreting data to measure training effectiveness and\u0026amp;nbsp; translate insights into learning program adjustments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Instructional Design:\u0026lt;/strong\u0026gt; Knowledgeable in creating tailored learning strategies that balance local needs with global goals, particularly for onboarding and continuous learning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Project Management: \u0026lt;/strong\u0026gt;Strong project coordination skills, especially in managing training rollouts and adapting them to fit local requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Performance Consulting: \u0026lt;/strong\u0026gt;Able to work with cross functional partners to diagnose the root cause of performance gaps and design the appropriate, targeted learning interventions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Clear Communicator:\u0026lt;/strong\u0026gt; Able to bridge global and local teams effectively, communicating needs and updates in a clear, actionable way.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Adaptable \u0026amp;amp; Culturally Aware:\u0026lt;/strong\u0026gt; Flexible in approach, with a sensitivity to cultural differences and local needs, ensuring training programs are relevant.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Problem Solver with a Strategic Lens:\u0026lt;/strong\u0026gt; Quick to identify challenges and implement improvements, especially when adapting global programs to local nuances.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Attention to Detail:\u0026lt;/strong\u0026gt; Meticulous in ensuring that training content and delivery meet both global standards and local expectations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Accountability for SSC Success:\u0026lt;/strong\u0026gt; Deep commitment to the growth and wellbeing of the SSC Team, taking ownership of training outcomes, ensuring alignment with organizational standards and addressing performance gaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Languages\u0026lt;/strong\u0026gt;: Fluent English is required.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;: Available to work from our Tbilisi office.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Next steps\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;If you are excited about working in a high-growth environment, taking ownership and being part of an extremely ambitious team, then click below to apply and get the conversation going!\u0026amp;nbsp;We will be reviewing applications on an ongoing basis, so if this sounds like an opportunity you want to pursue, apply today! \u0026lt;strong\u0026gt;Please submit your up-to-date resume in English.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;iframe src=\u0026quot;https://www.youtube.com/embed/dob25eOXkyA?si=8DEO2D4a4yrKenex\u0026quot; width=\u0026quot;560\u0026quot; height=\u0026quot;314\u0026quot;\u0026gt;\u0026lt;/iframe\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Our Commitment to Diversity and Inclusion\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at \u0026lt;span class=\u0026quot;_80om1qgj _1e0c1nu9\u0026quot; data-testid=\u0026quot;smart-link-draggable-inline\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;loader-wrapper\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;hover-card-trigger-wrapper\u0026quot; data-testid=\u0026quot;hover-card-trigger-wrapper\u0026quot;\u0026gt;\u0026lt;a class=\u0026quot;_1yt4x7n9 _2rko1ssi _v56415x0 _1e0c1nu9 _16d9qvcn _syaz13af _1rkwglyw _4cvx1w55 _19itia51 _bfhkhp5a _1a3b18uv _4fprglyw _5goinqa1 _9oik18uv _1bnxglyw _jf4cnqa1 _1nrm18uv _c2waglyw _1iohnqa1 _uizt1kdv _nt751r31 _49pcglyw _1hvw1o36 _1372tlke _7ehiw5lj _1j5pglyw _1di615s3\u0026quot; href=\u0026quot;https://careersatdoordash.com/recruitment-scam-awareness\u0026quot; data-testid=\u0026quot;inline-card-resolved-view\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;_19itglyw _vchhusvi _r06hglyw _o5721jtm _1nmz9jpi _16d9qvcn _ca0qv77o _u5f31b66 _n3tdv77o _19bv1b66\u0026quot; data-testid=\u0026quot;inline-card-icon-and-title\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;_19itglyw _vchhusvi _r06hglyw\u0026quot;\u0026gt;Recruitment Scam Awareness - DoorDash\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt; .\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":262329,"name":"Regional Support Development","child_ids":[],"parent_id":365622}],"offices":[{"id":236650,"name":"Tbilisi, Georgia","location":null,"child_ids":[],"parent_id":233710}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null}