{"jobs":[{"absolute_url":"https://www.wave.com/en/careers/job/5997851004?gh_jid=5997851004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5155799004,"location":{"name":"Cameroon (CM)"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":5997851004,"updated_at":"2026-05-20T06:06:03-04:00","requisition_id":"2072","title":"Agent \u0026 Distribution Admin Manager","company_name":"Wave","first_published":"2026-05-20T06:06:03-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Providing administrative support to the Agent Operations team is essential to the department, which is why we are hiring an Agent \u0026amp;amp; Distribution Administrative Manager. Reporting to the Country Launcher, the role holder will ideally be an excellent multitasker committed to overseeing a growing administrative officer team within our agent management and distribution team.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support the agent and user operations team from the head office.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure agent teams are recruited and managed in accordance with internal policy and procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help develop and ensure procedures are followed for addressing agent issues as agents are tracked, reported, and addressed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the requesting, dispatching, and tracking of agent-related supplies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Managing a team of administrative officers involved in agent operations activities\u0026lt;strong\u0026gt;.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee agent management, administration, and reporting.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and roll out systems to ensure relevant contracts are up to date across systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with regional managers to create policies to monitor and evaluate agent contracts for termination/renewal.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be the general custodian of all regional data and required reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide accurate data analysis and performance forecasting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion for performance improvement within the agent team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage all contracts and payroll associated with interim firm staff.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with ops admin officers to support agents nationwide.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage or support recruitment, onboarding, and offboarding as needed in the agent ops department.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and roll out systems between admins and regional managers to dispatch all required supplies, merchandising material, and any other required supplies, tracking dispatched and available supplies and their use.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide financial support in monitoring and closure of agent/customer cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide basic training on agent-admin-related issues to field teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage and train entry-level admins within agent management. Help coordinate and manage all agent communication and training as may be required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage, track, and report on all potential risks and suspicious activities for agents.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: You\u0026#39;ll work from our office in Douala and may travel to field locations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in\u0026amp;nbsp; Cameroon is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a permanent position.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in French and English.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 3 years of experience in a comparable role (HR, Admin, Finance).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 1 year of experience managing a team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent computer skills and intermediate data analysis skills (great at spreadsheets).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;HR, Admin, Business, or Finance degree or equivalent.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Seek to improve yourself through honest self-reflection.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have managed successful teams to achieve ambitious goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate tenacity and a willingness to go the distance to get something done.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are comfortable defaulting to over-communication and overreaching in coordination.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adjust quickly to changing priorities and conditions and cope effectively with complexity and change.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are analytical in your approach to problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are excessively detail-oriented and seek to achieve excellence in everything you do.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4078149004,"name":"Agent Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4012764004,"name":"Cameroon (CM)","location":null,"child_ids":[],"parent_id":4064261004}]},{"absolute_url":"https://www.wave.com/en/careers/job/5978721004?gh_jid=5978721004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":5145671004,"location":{"name":"Abidjan, Côte d'Ivoire"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":5978721004,"updated_at":"2026-06-02T13:38:17-04:00","requisition_id":"2041","title":"Agent Operations Regional Lead","company_name":"Wave","first_published":"2026-04-24T12:31:04-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re seeking an Agent Operations Regional Lead to join our team in Côte d\u0026#39;Ivoire. Reporting to the Agent Operations Lead, the role holder will oversee all Wave agent network acquisition and operations management for the assigned region by supervising all the activities of the agent openers and liaising with the respective agent admin teams to attain the set targets in the region.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Coordinate the Agent Openers to identify opportunity areas for new agent locations and to acquire required agents in accordance with the set agent selection criteria and guidelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure the Agent Openers recruit agents in compliance with legal and policy requirements, per the defined procedure, and that all agents in your region have executed valid contracts and are trained on their contents before they sign.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure all agents are trained and certified (all products and procedures). This includes Know Your Customer (KYC) and Anti-Money Laundering/Countering the Financing of Terrorism (AML/CTF) as per the defined agent training procedures and requirements. It also includes delivering supplies and coordinating outlet branding.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate the monitoring of cash/e-value availability at agents, in liaison with Liquidity and Agent Quality Territory teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage teams to monitor agent vs. target performance through reports on emerging issues and assessments of the region\u0026#39;s performance.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate the Identification of Agents for Closure (as per internal procedure), recover Wave items and equipment, and ensure branding material is removed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be the primary contact person for your region\u0026#39;s agency network, acquiring \u0026amp;amp; Wave products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute operational excellence, cost management, and compliance with internal policies and regulatory guidelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion excellent customer service and implementation of quality service delivery standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Key details\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ll be based in San Pedro, with travels in the upcountry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in Côte d\u0026#39;Ivoire is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a permanent role.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We help you live your fullest life now- we subsidize gym memberships and fitness classes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Requirements\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fluent in French and English.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of relevant work experience specifically managing an agent network in Côte d\u0026#39;Ivoire, including minimum 2 years of experience managing field-based teams.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must have worked and overseen agent network activities in the upcountry.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;You might be a good fit if you\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Communicate effectively and often, both in writing and in person, to the point of over-communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are detail-oriented and strive for excellence in everything you do.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are a self-starter and proactive about achieving ambitious targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enjoy owning projects - you\u0026#39;re autonomous yet know when to escalate problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;I have built and led strong teams that achieved key results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adjust quickly to changing priorities and conditions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Think about culture and process from the users\u0026#39; perspective.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are tech-savvy: comfortable navigating Excel and onboarding to new tools.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4078149004,"name":"Agent Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4012013004,"name":"Cote d'Ivoire (CI)","location":"Abidjan, Côte d'Ivoire","child_ids":[4064284004],"parent_id":4064261004}]},{"absolute_url":"https://www.wave.com/en/careers/job/5679105004?gh_jid=5679105004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":4993607004,"location":{"name":"Ouagadougou, Burkina Faso"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":5679105004,"updated_at":"2026-05-07T11:42:11-04:00","requisition_id":"1822","title":"Agent Operations Regional Lead ","company_name":"Wave","first_published":"2025-10-16T05:46:57-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Wave is now the largest financial institution in Senegal, with over 7 million users. And, we\u0026#39;re still in the early days of our product roadmap and potential impact on people\u0026#39;s everyday lives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re hiring a Regional Lead to join our Agent Operations team in Burkina Faso. Reporting to the Agent Ops Lead, the role holder will oversee all Wave agent network acquiring and operations management for the assigned region by supervising all the activities of the agent openers and liaising with the respective agent admin teams to attain the set targets in the region.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Agent growth: \u0026lt;/strong\u0026gt;Coordinate the Agent Openers in identifying opportunity areas for new agent locations and acquiring required agents according to the set agent selection criteria and guidelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Agent Contracting: \u0026lt;/strong\u0026gt;Ensure the Agent Openers recruit agents in compliance with the legal and policy requirements as per the defined procedure. Ensure all agents in your region have executed valid contracts and are trained on the contents of the contract before they sign it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Agent Activation \u0026amp;amp; Training: \u0026lt;/strong\u0026gt;Ensure all agents are trained and certified (for all products and procedures). This includes Know Your Customer (KYC) and AML/CTF as per the defined agent training procedure and requirements. It also includes delivering supplies and coordinating outlet branding.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Agent Ongoing Liquidity Management: \u0026lt;/strong\u0026gt;Coordinate the cash / e-value availability monitoring at agents in liaison with Liquidity and Agent Quality Territory teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Risk Management and Routine Visitation: \u0026lt;/strong\u0026gt;Manage the teams in Monitoring Agent vs. target performance through Reports on emerging issues and assessments of the region\u0026#39;s performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Agent Churn: \u0026lt;/strong\u0026gt;Coordinate the Identification of Agents for Closure (as per internal procedure), recover Wave items and equipment, and ensure branding material is removed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Be the primary contact person for all agency networks acquiring \u0026amp;amp; Wave products in your region:\u0026lt;/strong\u0026gt; Execute operational excellence, manage costs, and ensure compliance with internal policies and regulatory guidelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion excellent customer service and implementation of quality service delivery standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: You\u0026#39;ll work from our offices at Bobo-Dioulasso.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in BF is required.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contract type: Permanent Contract\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fluent in English - this role will interact regularly with non-French/non-Moore speakers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Master’s degree in a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Speak both French and English fluently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 5 years of relevant work experience, specifically managing an agent network in Burkina Faso, and a minimum of 2 years of experience managing field-based teams.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must have worked and overseen agent network activities in the upcountry.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Communicate effectively and often, both in writing and in person, to the point of over-communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are detail-oriented and seek to achieve excellence in everything you do.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are a self-starter and proactive about achieving ambitious targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enjoy owning projects - you\u0026#39;re autonomous yet know when to escalate problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have built and led strong teams in achieving key results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adjust quickly to changing priorities and conditions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Think about culture and process from the users\u0026#39; perspective.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are tech-savvy: comfortable navigating Excel and onboarding to new tools.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;#LI-MS1\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4078149004,"name":"Agent Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4012008004,"name":"Burkina Faso (BF)","location":"Ouagadougou, Burkina Faso","child_ids":[4064285004],"parent_id":4064261004}]},{"absolute_url":"https://www.wave.com/en/careers/job/6030654004?gh_jid=6030654004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5172587004,"location":{"name":"Ouagadougou, Burkina Faso"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Temporary","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"full-time","value_type":"single_select"}],"id":6030654004,"updated_at":"2026-06-16T09:12:16-04:00","requisition_id":"2098","title":"Agent Operations Territory Lead","company_name":"Wave","first_published":"2026-06-16T08:57:37-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;How \u0026lt;/span\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;you\u0026#39;ll\u0026lt;/span\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt; help us achieve it\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;We are hiring an Agent Operations Territory Lead to manage product rollouts and supervise agents in different cities. You will also represent Wave, oversee our distribution and marketing, interact with users, and interview people about their needs and problems related to money transfers and financial services.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;In this role, you\u0026#39;ll;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;Manage agent recruitment by leading a team of agent openers who will recruit and train agents within your territory.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;Ensure agent quality and compliance with legal and policy requirements.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;Guarantee the agent network \u0026lt;/span\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;is fully trained\u0026lt;/span\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt; on applications, the contents of the contract before signing, rebalancing options, fraud management, etc.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;Collaborate with the BTL team to have a well-branded and equipped agent network.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;Collaborate with the agent liquidity team to monitor the cash and float availability at agent locations.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;Manage risk through routine visits to report emerging issues and assess agents\u0026#39; performance in your territory.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;Identify underperforming agents, close them, recover Wave items and equipment, and ensure that branding material is removed.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;Be the primary contact for all agency networks acquiring Wave products in your territory.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;Champion excellent customer service among distributors and agents within your territory.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;Requirements\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;Fluent in French and with a good command of the local language.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;At least 2 years of relevant work experience, specifically managing an agent network in Burkina Faso, including a minimum of 1 year of experience managing field-based teams.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Sales, Marketing, or an equivalent.\u0026amp;nbsp;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;Key details\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;Location: This is a field role. You will be based in Ouagadougou and may travel to other field locations nationwide based on business needs.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;Contract type: 6 months fixed-term contract.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;Work authorization in Burkina Faso is required.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;You might be a good fit if \u0026lt;/span\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;you\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;Are\u0026lt;/span\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt; great at leadership and people management skills.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;Are\u0026lt;/span\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt; excited about working in the field, as this is a largely field-operations role.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;Are detail-oriented and seek to achieve excellence in everything you do.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;Are a clear and proactive communicator, able to independently follow through on tasks and manage team priorities effectively.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;Enjoy teamwork, but also know how to work well independently.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;Communicate effectively and often, both in writing and in person, to the point of over-communication.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;Demonstrate tenacity and a willingness to go the distance to get something done.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;Are tech-savvy: comfortable navigating Excel and onboarding new tools.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4078149004,"name":"Agent Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4012008004,"name":"Burkina Faso (BF)","location":"Ouagadougou, Burkina Faso","child_ids":[4064285004],"parent_id":4064261004}]},{"absolute_url":"https://www.wave.com/en/careers/job/5982358004?gh_jid=5982358004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5147383004,"location":{"name":"Niamey, Niger"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Temporary","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":5982358004,"updated_at":"2026-05-07T11:42:11-04:00","requisition_id":"2044","title":"Agent Operations Territory Lead","company_name":"Wave","first_published":"2026-05-05T06:06:45-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are hiring Agent Operations Territory Leads to manage product rollouts and supervise agents in different cities. You will also represent Wave, oversee our distribution and marketing, interact with users, and conduct interviews with individuals about their needs and concerns related to money transfer and financial services.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage agent recruitment by leading a team of agent openers who will recruit and train agents within your territory.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure agent quality and compliance with legal and policy requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guarantee the agent network is fully trained on applications, the contents of the contract before signing, rebalancing options, fraud management, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the BTL team to have a well-branded and equipped agent network.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the agent liquidity team to monitor the cash and float availability at agent locations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage risk through routine visits to report emerging issues and assess the performance of agents in your territory.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify underperforming agents, close their accounts, recover Wave items and equipment, and ensure that branding materials are removed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary contact for all agency networks acquiring Wave products within your territory.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion excellent customer service among distributors and agents within your territory.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fluent in French and with a good command of the local language.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 2 years of relevant work experience, specifically managing an agent network in Niger, including a minimum of 1 year of experience managing field-based teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Located or willing to relocate in the following cities: Tahoua, Arlit, Dogondoutchi, and Maradi.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Sales, Marketing, or an equivalent.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: This is a field role. You will be based in the upcountry and may travel to other field locations nationwide, as needed, to support business requirements.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contract type: 6 months fixed-term contract.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in Niger is required.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate strong leadership and people management skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Feel energized by field work, as this role is heavily operations-focused.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pay close attention to detail and strive for excellence in everything you do.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate clearly and proactively, independently following through on tasks and effectively managing team priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thrive in teamwork while also performing well independently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Show intellectual curiosity, approach problems creatively, and view failure as a catalyst for innovation and growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate frequently and effectively, both in writing and in person — even to the point of over-communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Display tenacity and a willingness to go the extra mile to complete tasks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are tech-savvy, comfortable working with Excel, and are able to adopt new tools.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-MS1\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4078149004,"name":"Agent Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4014030004,"name":"Niger (NE)","location":"Niamey, Niger","child_ids":[],"parent_id":4064261004}]},{"absolute_url":"https://www.wave.com/en/careers/job/6000754004?gh_jid=6000754004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5156776004,"location":{"name":"Banjul, The Gambia"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"full-time","value_type":"single_select"}],"id":6000754004,"updated_at":"2026-05-25T06:53:09-04:00","requisition_id":"2074","title":"Agent Operations Territory Lead","company_name":"Wave","first_published":"2026-05-25T06:53:09-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are hiring Agent Operations Territory Leads to manage product rollouts and supervise agents in different cities. You will also represent Wave, oversee our distribution and marketing, interact with users, and interview people about their needs and problems related to money transfers and financial services.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage agent recruitment by leading a team of agent openers who will recruit and train agents within your territory.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure agent quality and compliance with legal and policy requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guarantee the agent network is fully trained on applications, the contents of the contract before signing, rebalancing options, fraud management, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the BTL team to build a well-branded, well-equipped agent network.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the agent liquidity team to monitor cash and float availability at agent locations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage risk through routine visits to report emerging issues and assess agents\u0026#39; performance in your territory.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify underperforming agents, close them, recover Wave items, and ensure branding materials are removed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion excellent customer service among distributors and agents within your territory.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: You will be based in the Basse and may travel to other field locations across the country as needed.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in The Gambia is required.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a permanent position.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer 26 weeks of\u0026amp;nbsp; parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English and in any local languages is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be willing to be deployed in other parts of the country.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of relevant work experience, specifically managing an agent network in The Gambia, including a minimum of 1 year of experience managing field-based teams.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Are great at leadership and people management skills.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are excited about working in the field, as this is a largely field-operations role.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are detail-oriented and strive for excellence in everything you do.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are a clear and proactive communicator, able to independently follow through on tasks and manage team priorities effectively.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enjoy teamwork, but also know how to work well independently.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate effectively and often, both in writing and in person, to the point of over-communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate tenacity and a willingness to go the distance to get something done.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are tech-savvy: comfortable navigating Excel and onboarding new tools.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4078149004,"name":"Agent Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4024030004,"name":"Gambia (GM)","location":"Banjul, The Gambia","child_ids":[],"parent_id":4064261004}]},{"absolute_url":"https://www.wave.com/en/careers/job/5978697004?gh_jid=5978697004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5145658004,"location":{"name":"Abidjan, Côte d'Ivoire"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"full-time","value_type":"single_select"}],"id":5978697004,"updated_at":"2026-05-07T11:42:11-04:00","requisition_id":"2040","title":"Agent Quality Manager","company_name":"Wave","first_published":"2026-04-24T12:31:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Our Agent Quality team plays a pivotal role in shaping and maintaining a compliant and efficient agent network. Collaborating closely with our agent management and compliance teams, we develop robust internal policies, procedures, and practices to ensure agent compliance. Our goal is to ensure that every aspect of our agent network — from training initiatives to branding strategies — adheres seamlessly to both Wave’s standards and regulatory requirements. \u0026lt;br\u0026gt;By joining our team, you\u0026#39;ll have the opportunity to drive impactful change, ensuring that our network operates at the highest standards of quality and compliance in the industry.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role you’ll;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Coordinate and lead the unit team to implement the strategy and achieve the planned objectives in agent quality management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify, plan, and coordinate monthly projects to improve processes and tools within the agent ops team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate policy reviews and process documentation, including key learnings, and help with knowledge transfer sessions with other affiliate country operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with ideas, special programs, project designs, and pilot implementations as may be determined by the business related to your unit.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help track agent quality through well-coordinated mystery shopping with your team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage a team of high-performing Mystery Shoppers, mentoring and coaching them to perform to the best of their ability.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Devise ways to unearth and track tricks and ways by which agents do not utilize Wave’s allocated funds for the intended purpose, and suggest improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and formalize control procedures to ensure the quality of agents across the network.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work from first principles to understand the user\u0026#39;s biggest problems, then figure out how processes and tools should work to solve them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize the biggest problems blocking the unit\u0026#39;s performance and impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the Head of Operations in identifying and mitigating risks across the network and for our customers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: You\u0026#39;ll work from our office in Cote d’Ivoire and may travel to field locations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in Côte d’Ivoire is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a permanent position.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or above in IT, business administration, finance, criminology or other relevant disciplines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in managing, coaching, and mentoring a high-performing team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in data analysis and the capability to interpret complex datasets to identify trends, draw actionable insights, and support data-driven decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English and French.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel up to 20% of the time to different regions within Cote d’Ivoire.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Have strong analytical skills and can assess complex data sets, identify patterns, and draw insightful conclusions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are adept at proposing practical, effective solutions to mitigate identified risks and address emerging risk issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a strong track record of collaborating and partnering with cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are excellent at process documentation and effective at knowledge transfer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Think about culture and process from the users\u0026#39; perspective.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are an adaptable and creative thinker who is willing to iterate and fail quickly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can communicate effectively and often, both in writing and in person, to the point of over-communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibit meticulous attention to detail in all analyses and processes, ensuring accuracy and thoroughness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Think from first principles (basic theoretical form) about how things should work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have led a team whose role was to ensure the operational and quality conformity of a network.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4078149004,"name":"Agent Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4012013004,"name":"Cote d'Ivoire (CI)","location":"Abidjan, Côte d'Ivoire","child_ids":[4064284004],"parent_id":4064261004}]},{"absolute_url":"https://www.wave.com/en/careers/job/5989351004?gh_jid=5989351004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5151110004,"location":{"name":"Dakar, Senegal"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"full-time","value_type":"single_select"}],"id":5989351004,"updated_at":"2026-05-08T04:23:51-04:00","requisition_id":"2056","title":"AML Transaction Monitoring Analyst ","company_name":"Wave","first_published":"2026-05-08T04:23:51-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are looking for an AML Investigator familiar with money laundering trends and comfortable investigating complex cases to support our Financial Security Team’s mission to prevent, detect, and report suspicious activity. The position will report to our Senegal Compliance Analyst.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;In this role, you will:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Conduct investigations on alerts generated by our AML Transaction Monitoring system.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Participate in enhancing alerts to reduce overall false positives and prioritize the investigation of suspicious activity.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Support the Financial Security Manager in reviewing reports generated by other Analysts.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Contribute to the effectiveness of the Transaction Monitoring System by identifying weaknesses and proposing improvement measures.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Contribute to the generation of Financial Security reports.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Participate in awareness-raising and training activities relating to financial security.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Carry out investigations into suspicious transactions and activities.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Prepare suspicious transaction reports.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Contribute to drafting reports and dashboard updates for Decision Makers.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Assist the Financial Security Manager in ensuring the implementation of embargo restrictions issued by the regulator, with the approval of Wave\u0026#39;s governing body.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gather information about requisitions from law enforcement authorities and/or the financial intelligence authority.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Other duties may be assigned as required.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: You\u0026#39;ll work from our office in Dakar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You must have work authorization in Senegal.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a permanent contract.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We help you live your fullest life now- we subsidize gym memberships and fitness classes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Proficiency in spoken and written French and English. Fluency in Wolof \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;and another local language \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;would be an advantage.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Bachelor’s degree or above in IT, finance, criminology, Risk Management, or other relevant disciplines.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;At least 3 years of relevant experience in AML Transaction Monitoring and/or Sanctions Screening at a financial institution.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Compliance certifications, such as ACAMS, are a plus.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Proficient knowledge of AML/CFT risks.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Good knowledge of UEMOA financial security regulations.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you have\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Strong computer skills.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Strong analytical skills.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Good communication skills, both verbal and written.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Self-motivated and able to work under pressure.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Good attention to detail and seek excellence in everything you do.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Intellectual curiosity and creativity in the way you go about tackling problems.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;A positive attitude and embracing failure as a means to spark innovation and growth.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;A willingness to go the distance to get something done.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience working in a fast-paced environment and can adapt quickly to changing priorities.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4077736004,"name":"Compliance","child_ids":[],"parent_id":null}],"offices":[{"id":4012012004,"name":"Senegal (SN)","location":"Dakar, Senegal","child_ids":[],"parent_id":4064261004}]},{"absolute_url":"https://www.wave.com/en/careers/job/5779974004?gh_jid=5779974004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5040677004,"location":{"name":"Remote"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"full-time","value_type":"single_select"}],"id":5779974004,"updated_at":"2026-06-11T12:38:23-04:00","requisition_id":"1935","title":"Applied AI Scientist - LLMs \u0026 Voice","company_name":"Wave","first_published":"2026-01-23T11:44:52-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Wave is now the largest financial institution in Senegal and Côte d’Ivoire, with millions of users, growing rapidly year on year. And, we’re still in the early days of our product roadmap and potential impact on people’s everyday lives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re helping millions of customers across West Africa access financial services through mobile money, and great support is fundamental to that. We believe the future of customer support lies in machines handling boring repetitive tasks so humans can focus on high value interactions that require empathy and creativity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Applied AI Scientist on our Support Automation product team, you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bridge research and production, building AI models and agent systems that ship into real products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect and ship autonomous voice and digital agents that power 10M+ customer interactions per month across West Africa.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build for the hardest edge cases: poor connectivity, low literacy, and languages with little training data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experiment with, evaluate, and integrate the latest voice and text models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own problems end-to-end, from problem discovery to running in production, working alongside product and engineering leaders who prioritize shipping real customer impact.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;If you\u0026#39;re energized by ownership, thrive on deep technical challenges, and want to build infrastructure that serves millions in emerging markets, let\u0026#39;s talk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our stack (prior experience is a strong plus, but not required):\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;backend: Python 3 (+ mypy)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;API layer: GraphQL\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;android frontend: Kotlin/Jetpack\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;iOS frontend: Swift/SwiftUI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;web frontend: TypeScript/React\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;database: Postgres/CockroachDB\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;infrastructure: GCP/Terraform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;orchestration: Kubernetes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Key Details\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This is a fully remote role. Candidates must be based in one of our talent hub countries (US, UK, Spain, Kenya and Ghana) or in one of our operating markets in Africa including Senegal, Côte d\u0026#39;Ivoire, or Burkina Faso.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Wave provides a yearly $1,200 stipend to support coworking meetups with teammates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remote team members are expected to travel to our operational markets (e.g. Senegal or Côte d\u0026#39;Ivoire) at least once a year. Exceptions apply, but we’ve found this key to understanding our users and product.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and are calculated using a transparent formula. For this role, depending on your level and location, we offer a salary between $167,00 - $227,900 USD, plus a generous equity package.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Major benefits:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Subsidized health insurance for you and your dependents and retirement contributions (both vary from country to country).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;6 months of fully paid parental leave and subsidized fertility assistance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible vacation, with most folks taking between 21-30 days exclusive of statutory holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$10,000 annual charitable donation matching.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Requirements\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in AI/ML experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven hands-on experience building with LLMs or AI systems (prompt engineering, RAG, embeddings, fine-tuning, safety and guardrails etc.)\u0026lt;strong\u0026gt;.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong foundations in statistics and ML theory.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid Python and backend engineering skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record taking AI/ML systems from prototype to production and care deeply about reliability, performance, and scalability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency with AI coding agents, with bonus points for deploying them as part of production systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonus points:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Research background in speech or LLMs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven Voice AI experience (ASR, TTS, latency optimization, real-time streaming, voice agents)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building customer support or conversational AI systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You follow the latest research in speech and LLMs, and know how to translate papers into production wins\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with low-resource language challenges\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Building in high-risk agent environments like finance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent in English, (bilingual in French is a big bonus!)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;You might be a good fit if you\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Are comfortable navigating ambiguity and designing AI systems end-to-end without detailed specs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Obsess over evaluation – you\u0026#39;ve built frameworks to catch hallucinations, measure groundedness, and know when to trust your system\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance research intuition with pragmatic engineering; you ship working systems, not just prototypes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Like working with large datasets, complex pipelines, and modern ML infra (distributed training, feature stores, monitoring, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About engineering at Wave\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We care about the big picture.\u0026lt;/strong\u0026gt; We don’t hire engineers to just ship tickets. We hire them to solve problems. That means caring deeply about outcomes, understanding context, and jumping in wherever something’s broken, even if it’s technically “not your area.” When we see problems, inefficiencies, or opportunities to make something better, we act. We dig into operational issues, clarify fuzzy product specs, or step into unfamiliar code to help unblock teammates.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We move as fast as possible.\u0026lt;/strong\u0026gt; Speed matters. It lets us try things quickly, get feedback early, and course-correct while it’s cheap. So we write small PRs. We aim for MVPs. We leave TODOs and file follow-ups. We don’t over-perfect v1. That said, we’re building a financial product. Some things—like money movement, correctness, or security—deserve more caution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We like boring technology.\u0026lt;/strong\u0026gt; We favor tools that are reliable, well-understood, and easy to debug. This keeps us focused on solving meaningful problems instead of wrestling with unpredictable infrastructure. If a new technology helps us move faster, build safer, or solve a real need, we’ll consider it. But we don’t adopt tools just because they’re new—we adopt them because they’re right.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Simplicity is a strategy. It lets us focus our energy where it matters most: serving our users.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Recommended (optional)\u0026lt;/strong\u0026gt;:\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re currently receiving a high volume of submissions. To help us review genuine candidates faster, please send a JSON payload with your resume and/or any links as plain text via POST to this secure endpoint:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://resume-upload.wave-applied-ai-engineer-job-opening.workers.dev/submit\u0026quot;\u0026gt;https://api.wave.com/submit_resume\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;To authorize to this endpoint, you can use the following bearer token:\u0026amp;nbsp; wave_ + (country code for any of our operating countries) + _ + [any characters of your choice].\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You are encouraged to use a coding agent to generate the JSON and the request. This is intentionally quick - don’t overthink it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This task is optional and not required to apply. Please still submit your application through the normal form. We’ll store the JSON payload for up to 30 days for review, then it will be deleted.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-DH1 #LI-REMOTE\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025366004,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4012010004,"name":"Remote","location":null,"child_ids":[4064286004,4062949004,4062950004,4062951004,4062952004,4062953004,4062954004],"parent_id":null}]},{"absolute_url":"https://www.wave.com/en/careers/job/6015238004?gh_jid=6015238004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5162888004,"location":{"name":"Kinshasa, Democratic Republic of the Congo"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":6015238004,"updated_at":"2026-06-12T09:41:17-04:00","requisition_id":"2087","title":"Assistant Controller - DRC","company_name":"Wave","first_published":"2026-06-12T09:41:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a Finance professional who’s resourceful, organised, and proactive about getting things done. You\u0026#39;ll be responsible for helping develop and maintain an effective financial and accounting unit as we rapidly scale our business in Senegal.\u0026lt;br\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026amp;nbsp;In this role, you\u0026#39;ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Represent the Finance unit towards external stakeholders:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Review and monitor company financial transactions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the Finance unit towards external stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comply with financial, legal and regulatory requirements by studying existing and new legislation, enforcing adherence to requirements, and advising on needed actions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accounting controls by preparing and recommending policies and procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the external auditor relationship and ensure the organisation is compliant with accounting standards\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Oversee the Finance team:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Recruit, train, mentor and develop staff.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interact with Product Managers to ensure new products are correctly designed from both accounting and tax perspectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead by living Wave\u0026#39;s values, and ensure they\u0026#39;re deeply ingrained within your team.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: You\u0026#39;ll work from our office in Kinshasa and may travel to field locations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorisation in RDC is required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a permanent position\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula. We run performance reviews twice a year and award bonuses to strong performers who have been with the company for more than 6 months\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer 26 weeks of\u0026amp;nbsp; parental leave for mothers and 4 weeks for fathers, in addition to subsidised child care when they return to work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Master’s degree in Accounting or Finance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 8 years of experience in Auditing/Accounting/Finance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with financial reporting requirements in RDC\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing tax audits\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Speak both French and English fluently (this role will interact regularly with non-French speakers)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional time management, critical thinking and problem-solving skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Great interpersonal communication and leadership skills, with the ability to communicate and manage staff\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to lead by example and demonstrate a strong sense of integrity, ethics and dependability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to work under pressure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Professional written and oral communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good computer skills, especially in Word and Excel\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in an audit firm will be an added advantage\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;You might be a good fit if you\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Possess strong accounting and reporting skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are excessively detail-oriented and seek to achieve excellence in everything you do.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are a critical thinker who likes to challenge the status quo.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are deadline-oriented.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Love owning projects - you\u0026#39;re autonomous yet know when to escalate problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are comfortable defaulting to over-communication and overreaching when it comes to coordination.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Know how to maintain confidentiality when dealing with sensitive information.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adjust quickly to changing priorities and conditions, while managing time factors.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025367004,"name":"Finance","child_ids":[],"parent_id":null}],"offices":[{"id":4065756004,"name":"Democratic Republic of the Congo (CD)","location":"Kinshasa, Democratic Republic of the Congo","child_ids":[],"parent_id":4064261004}]},{"absolute_url":"https://www.wave.com/en/careers/job/6092464004?gh_jid=6092464004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5174700004,"location":{"name":"Dakar, Senegal"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":6092464004,"updated_at":"2026-06-22T09:42:29-04:00","requisition_id":"2099","title":" Assistant Legal Counsel","company_name":"Wave","first_published":"2026-06-22T09:42:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As an Assistant Legal Counsel at Wave, you will support the legal team in Senegal by managing legal risks and providing protection and guidance to help the business achieve its ambitious goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;With a strong focus on Procurement contracts,\u0026amp;nbsp; including Public Relations and Public Affairs contracts, you will collaborate closely with both operational and functional teams to help them reach their objectives while ensuring full regulatory compliance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will provide clear, practical legal advice and implement strategies that protect the company’s interests and contribute to business success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Contracting\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Draft and negotiate contracts related to the procurement of goods and services, with a focus on marketing, public relations, and press (PR) services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support contract drafting for all Wave core products and services (agents, payments, procurement), ensuring protection of the company’s commercial and legal interests while maximizing value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and engage in complex and high-value contract negotiations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve and manage the contracting process, including implementing the contracts policy, contract management systems, electronic signature tools, and physical archiving procedures.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Legal Operations\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Implement group legal policies and propose updates based on legal developments, operational feedback, and industry best practices (e.g., contract policy, data privacy policy).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Risk Management\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the Risk and Controls teams to identify legal risks and implement appropriate mitigations and internal controls.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;General Legal Support and Special Projects\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Contribute to cross-functional legal initiatives and to other areas of the legal function, and participate in projects as they arise;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the rollout and enforcement of the company’s data privacy compliance framework;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support on employment matters such as contracts, disciplinary procedures, and terminations;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support in managing legal claims and disputes, including pre-litigation strategy, mediation, arbitration, and litigation follow-up.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: You\u0026#39;ll work from our office in Senegal.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in Senegal is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a permanent position.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We help you live your fullest life now - we subsidize gym memberships and fitness classes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Master\u0026#39;s degree in law.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of three (3) years of legal experience, preferably with a mobile money company, telecom operator, law firm, bank, or other financial sector.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in contract drafting, negotiation, and management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in general and specialized contract law.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in both written and spoken French and English.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated strong writing and negotiation skills.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Efficiently and quickly apply instructions from your lead, and proactively identify and report problems or blockers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enjoy working as part of a team, but can also work efficiently on your own.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are proficient in drafting and reviewing contracts in English and French.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are able to identify contractual risks and propose amendments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enjoy working on the structuring and drafting of legal contracts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are able to manage a high volume of contracts with precision and organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are skilled in negotiation, especially in challenging or high-pressure situations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate tenacity and a commitment to completing tasks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are organized and detail-oriented, with a clear and accurate legal approach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a strong interest in the use of Contract Lifecycle Management (CLM) tools: Concord, DocuSign, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have excellent writing, listening, and communication skills, consistently striving for excellence in all endeavors.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025361004,"name":"Legal","child_ids":[],"parent_id":null}],"offices":[{"id":4012012004,"name":"Senegal (SN)","location":"Dakar, Senegal","child_ids":[],"parent_id":4064261004}]},{"absolute_url":"https://www.wave.com/en/careers/job/5826468004?gh_jid=5826468004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5063058004,"location":{"name":"Abidjan, Côte d'Ivoire"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"full-time","value_type":"single_select"}],"id":5826468004,"updated_at":"2026-05-07T11:42:11-04:00","requisition_id":"1982","title":"Business Development Manager - Côte d'Ivoire","company_name":"Wave","first_published":"2026-04-22T07:42:33-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Are you a seasoned Business Development professional who thrives in a dynamic environment? Would you want to join a company that is fostering financial inclusion and driving economic empowerment on the African continent? Then this role is for you!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a result-driven Business Development Manager with extensive market and industry knowledge, you will play a pivotal role in driving our growth strategy forward.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reporting to the WAEMU Head of Business Development, you will be responsible for building and cultivating relationships, establishing partnerships, and executing contracts based on the needs of the Product and Operation teams to ensure the continued scaling of Wave’s business in Côte d’Ivoire.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;In this role, you\u0026#39;ll;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Forming, negotiating services and managing strategic partnerships (with banks, telcos, bill payment companies, international remittance companies, etc.) that are key for Wave\u0026#39;s business to operate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Building relationships to enable Wave to grow and operate effectively in Côte d’Ivoire.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sourcing business partnerships for Wave\u0026#39;s payment products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identifying and liaising with the right person at partners to achieve Wave\u0026#39;s needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supervising communication between partners and Wave teams (Product, Finance, Legal, compliance, Risk, Marketing…)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Key details\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: You\u0026#39;ll work from our office in Abidjan and may travel to field locations within Cote d\u0026#39;Ivoire\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in Cote d\u0026#39;Ivoire.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula. We run performance reviews twice a year and award bonuses to strong performers who have been with the company for more than 6 months.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We pay 100% of your health care insurance premium cost for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidised childcare when you return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We help you live your fullest life now- we subsidise gym memberships and fitness classes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Requirements\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At least 5 years\u0026#39; experience in a similar position at a bank, telco, international remittance or fintechs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent in French and English\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Secondary degree education in Communications, Telecommunications, Finance, International Relations, Business Management, or a comparable field\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Have a strong network of acquaintances in Cote d\u0026#39;Ivoire from your work in Mobile Money, Banking, Telecom, Insurance or B2B sales.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have identified and professionally engaged with strategic partners, seizing upon mutually beneficial opportunities and being relentless in your pursuit.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are equally at ease in a boardroom giving a presentation or preparing partner on-boarding documents in French/English.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are enthusiastic about Wave\u0026#39;s mission and excited to do what needs to be done to achieve it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Like team work, but also know how to work well autonomously.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have demonstrated tenacity and a willingness to go the distance to get something done.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are very detail-oriented and seek to achieve excellence in everything you do.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have experience working at an international company (nice to have).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025360004,"name":"Business Development","child_ids":[],"parent_id":null}],"offices":[{"id":4012013004,"name":"Cote d'Ivoire (CI)","location":"Abidjan, Côte d'Ivoire","child_ids":[4064284004],"parent_id":4064261004}]},{"absolute_url":"https://www.wave.com/en/careers/job/6019964004?gh_jid=6019964004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5165273004,"location":{"name":"Dakar, Senegal"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"full-time","value_type":"single_select"}],"id":6019964004,"updated_at":"2026-06-16T08:53:16-04:00","requisition_id":"2095","title":"Corporate Payment Liquidity Officer","company_name":"Wave","first_published":"2026-06-16T08:53:16-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As Corporate Payment Liquidity Officer, you will be in charge of tracking transfer performances and acting as the interface between corporate and treasury to monitor the liquidity needs of the corporate network in Sengal. You will be responsible for reconciling the corporate network\u0026#39;s transaction reports to ensure conformity between reports made and funds transferred to customers. You will report to the Success Group Lead.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Centralize partners\u0026#39; transfer frequencies and bank account information in a well-structured spreadsheet.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track and monitor all settlements with our corporate partners and ensure the treasury team completes them on time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the corporate partners on their different liquidity needs (scheduled and not scheduled).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure good communication (emails, phones, etc.) with partners on the status of their requests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with the treasury team to check transfer status, alerting them anytime there are changes in business trends and updating them on frequency or other matters.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interact with the corporate team to update the clients about any critical changes in the rules and processes that affect them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track all proof of transfer on a drive daily and share them with the corporate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Report any risk-related issues or blockers to your supervisor.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with the treasury team on the status of settlements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Report any discrepancies and perform an analysis to outline the points to consider.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collect and archive all bank information documents from partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify priority areas and develop innovative solutions to Wave’s payments liquidity needs nationwide.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key Details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You will work from our office in Dakar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in Senegal is required.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a permanent position.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fluent in French and good English level.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 2 years experience in Administration, liquidity planning, and management.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Completed university degree.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong computer skills, especially with spreadsheets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent organizational skills, communication skills, and strong ability to synthesize.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Are exceptionally organized, able to follow through on tasks independently, and able to manage priorities effectively\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are excessively detail-oriented and seek to achieve excellence in everything you do.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are a self-starter and proactive about achieving ambitious targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are a clear and proactive communicator.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Always seek to improve yourself through honest self-reflection.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate tenacity and a willingness to go the distance to get things done.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enjoy teamwork, but also know how to work well independently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are resourceful on how to make things work even if they\u0026#39;re not perfect, but understand when something is a blocker and should be escalated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can analyze data at a basic level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can work flexible hours, even half a day on Saturday.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a good knowledge of Wave tools such as Click-up and communication in Slack.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4061594004,"name":"Payments","child_ids":[],"parent_id":null}],"offices":[{"id":4012012004,"name":"Senegal (SN)","location":"Dakar, Senegal","child_ids":[],"parent_id":4064261004}]},{"absolute_url":"https://www.wave.com/en/careers/job/5982368004?gh_jid=5982368004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5147388004,"location":{"name":"Kinshasa, Democratic Republic of the Congo"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Temporary","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"full-time","value_type":"single_select"}],"id":5982368004,"updated_at":"2026-05-07T11:42:11-04:00","requisition_id":"2045","title":"Customer Support Representative ","company_name":"Wave","first_published":"2026-04-27T16:59:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Do you have experience working in customer service or a related field? Are you passionate about delivering excellent customer service? We’re looking for a Customer Support Representative based in Kinshasa to join our global team and help us deliver the best possible experience to our customers.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;In this role, you\u0026#39;ll:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary point of contact for customers, providing them with world-class service and support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be responsible for handling customer inquiries and complaints, and work closely with other departments to ensure customer needs are met.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Handle customer inquiries and complaints professionally and courteously, escalating issues as necessary.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain up-to-date knowledge of Wave products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use active listening to understand customer needs and provide solutions that address them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in team meetings and contribute to continuous improvement initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: Kinshasa.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contract Type: CDD, 6 months.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We help you live your fullest life now- we subsidize gym memberships and fitness classes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fluency in French and local languages.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3 years of experience in a comparable position (Call center, Customer Service).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Being able to work with flexible schedules.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate tenacity and a willingness to go the distance to get something done\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong sense of responsibility and an excellent ability to take initiative\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are comfortable defaulting to over-communication and overreaching when it comes to coordination\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are excessively detail-oriented and seek to achieve excellence in everything you do\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are client-oriented and have strong interpersonal skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are a diplomatic speaker\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a teamwork spirit\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in Customer Service (Mobile wallet or Customer Service Company) or management skills as an added value\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025365004,"name":"Support","child_ids":[],"parent_id":null}],"offices":[{"id":4065756004,"name":"Democratic Republic of the Congo (CD)","location":"Kinshasa, Democratic Republic of the Congo","child_ids":[],"parent_id":4064261004}]},{"absolute_url":"https://www.wave.com/en/careers/job/5843261004?gh_jid=5843261004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5071340004,"location":{"name":"Freetown, Sierra Leone"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Temporary","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":5843261004,"updated_at":"2026-05-07T11:42:11-04:00","requisition_id":"2013","title":"Customer Support Representative ","company_name":"Wave","first_published":"2026-04-01T14:44:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are going through an extremely exciting period of growth in the Customer Support team. We are looking for a Customer Support Representative to join our thrilling journey ahead. Someone who is bordering on obsession about offering a world-class customer experience and who puts our customers at the heart of everything they do.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary point of contact for customers, providing them with world-class service and support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be responsible for handling customer inquiries and complaints, and work closely with other departments to ensure that customer needs are being met.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Handle customer inquiries and complaints professionally and courteously, escalating issues as necessary.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain up-to-date knowledge of Wave products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use active listening skills to understand customer needs and provide solutions that address those needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in team meetings and contribute to continuous improvement initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Location: Freetown, Sierra Leone.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contract Type: 6-month fixed-term contract.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Fluency in English and Krio.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ \u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;year\u0026#39;s experience in a comparable position (Call center, Customer Service).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Being able to work with flexible schedules.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Demonstrate tenacity and a willingness to go the distance to get something done.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;A strong sense of responsibility and an excellent ability to take initiative.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Are comfortable defaulting to over-communication and overreaching when it comes to coordination.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Are excessively detail-oriented and seek to achieve excellence in everything you do.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Are client-oriented and have strong interpersonal skills.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Are a diplomatic speaker.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Have a teamwork spirit.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience in Customer Service (Mobile wallet or Customer Service Company) or management skills as an added value.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025365004,"name":"Support","child_ids":[],"parent_id":null}],"offices":[{"id":4047225004,"name":"Sierra Leone (SL)","location":"Freetown, Sierra Leone","child_ids":[],"parent_id":4064261004}]},{"absolute_url":"https://www.wave.com/en/careers/job/6008363004?gh_jid=6008363004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5159761004,"location":{"name":"Remote"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"full-time","value_type":"single_select"}],"id":6008363004,"updated_at":"2026-06-10T11:55:11-04:00","requisition_id":"2082","title":"Director of Security Operations","company_name":"Wave","first_published":"2026-06-09T05:16:25-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How you\u0026#39;ll help us achieve it\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At Wave Mobile Money, the Director of Security Operations is both a strategic advisor and an operational leader responsible for safeguarding our people, operations, and assets across all markets where we operate. This role is mission-critical to Wave\u0026#39;s ability to scale safely in challenging, high-risk environments across Africa.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will lead security operations across 9+ markets including Mali, Burkina Faso, Niger, and the Democratic Republic of Congo. In this role, you will manage and train security leaders and consultants in each country while responding to diverse crisis scenarios—from civil unrest and terrorist activity to traffic accidents, theft, and armed violence. Your mandate is to translate Wave\u0026#39;s risk appetite into practical security frameworks that protect our employees and enable rapid business growth, even in the most volatile contexts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Success in this role depends on your ability to build deep, trust-based relationships with country teams, executive leadership, and external partners. You\u0026#39;ll position security as an enabling function that supports growth, not a barrier that prevents it. This requires both strategic thinking and operational excellence: you\u0026#39;ll design security systems and processes across Wave while remaining hands-on during critical incidents that demand immediate leadership and decision-making.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;In this role, you\u0026#39;ll be responsible for:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Strategic Security \u0026amp;amp; Risk Translation\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Translate Wave\u0026#39;s risk appetite and tolerance into clear, actionable security frameworks, standards, and operating models across all markets.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure that each of our operating markets has a clear Crisis Management plan that makes sense in the local context - along with the training, comms, and tooling needed to action these plans if and when necessary.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Crisis Management \u0026amp;amp; Incident Response\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Together with your team, serve as Wave\u0026#39;s primary crisis response leader for security incidents across all markets, providing 24/7 on-call support and rapid decision-making during emergencies.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead response to critical incidents including terrorist activity, armed conflict, civil unrest, kidnapping threats, violent crime, and natural disasters.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish and maintain crisis response protocols, evacuation procedures, and emergency communication systems across all operating countries.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain business continuity plans that ensure Wave can continue operating safely during periods of instability.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Security Leadership \u0026amp;amp; Team Development\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead, mentor, and develop security managers and security staff in each of Wave\u0026#39;s operating markets.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build strong, trust-based relationships with country leadership, local teams, and partners—positioning security as a collaborative and enabling function, not a barrier.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster a security-conscious culture across Wave where security, integrity, and customer trust are embedded in everyday operations.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Operational Security Implementation\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Together with your team, ensure physical security measures are in place for offices, cash operations, and service points (CCTV, access control, secure storage).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure that we have global standards for secure cash handling, movement, and storage practices. Insist on consistent and audited security protocols for staff travel, field deployments, and high-risk activities. Together with our engineering Security team, develop tools and systems for tracking security incidents, analyzing patterns, and measuring effectiveness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with our Engineering Security team to develop tools and systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as Wave’s primary point of contact with any security consultants.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Location:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This role is remote/flexible across Wave\u0026#39;s operating markets.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You must be willing and able to travel extensively (30-50% travel) to markets across West and Central Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a permanent position.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and are calculated using a transparent formula. For this role, depending on your level and location, we offer a salary up to $190,900, plus a generous equity package.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Requirements\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience: 8-12+ years in security, risk, or resilience leadership, with at least 5 years directly managing security operations across multiple high risk countries or regions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in mobile money, fintech, international development, telecommunications, or financial services across Africa strongly preferred.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;High-Risk Context: \u0026lt;/em\u0026gt;Extensive experience operating in high-risk, volatile environments (conflict zones, post-conflict regions, areas with terrorism, organized crime, or civil unrest).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;Leadership: \u0026lt;/em\u0026gt;Proven track record leading, mentoring, and developing distributed security teams across geographically dispersed locations and diverse cultural contexts. Must be pragmatic, hands-on, and excellent at building trust.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;Crisis Management: \u0026lt;/em\u0026gt;Demonstrated experience leading crisis response efforts, including evacuations, hostage situations, armed conflict, or major security incidents.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;Regional Expertise: \u0026lt;/em\u0026gt;Strong knowledge of security landscapes across West and Central Africa, including local networks and relationships with authorities, regulators, and partners.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Languages: \u0026lt;/em\u0026gt;Fluent in English, French fluency preferred.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025363004,"name":"People Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4012010004,"name":"Remote","location":null,"child_ids":[4064286004,4062949004,4062950004,4062951004,4062952004,4062953004,4062954004],"parent_id":null}]},{"absolute_url":"https://www.wave.com/en/careers/job/6000778004?gh_jid=6000778004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":5156796004,"location":{"name":"Ghana; Kenya; Spain; United Kingdom"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":6000778004,"updated_at":"2026-06-23T10:42:57-04:00","requisition_id":"2075","title":" Engineering Manager - DevEx","company_name":"Wave","first_published":"2026-06-23T10:41:02-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(14, 13, 93);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;You’ll lead the Developer Experience team, which ensures that Wave’s engineers have the right tools and processes to ship value fast and in a reliable way. Developer Experience is extremely important to Wave for two reasons:\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;We’re the most innovative fintech in Africa, and we want to accelerate the delivery of new services to our users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We’ve become a critical service for many of our users—if we go down, they can’t access their money.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p\u0026gt;Because of these, creating and delivering new features quickly and ensuring they don’t negatively impact our users are two of our top engineering priorities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an engineering manager, you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prioritize the teams’ work in collaboration with senior engineers, the Director of Platform, and engineering leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support and mentor your teammates to become more effective engineers and colleagues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Treat the developer platform as a product with internal customers. Run developer surveys, measure adoption, prioritise based on impact, and balance the needs of engineers (fast pipelines) with the needs of the business (compliance, security, incident prevention).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the development process’s vision end-to-end — from a developer starting to code to that code being safely running in production across multiple countries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate AI-assisted development opportunities pragmatically and introduce them only where they clearly reduce toil or improve quality.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might like this role if...\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You care a lot about working on software whose mission you believe in. Working at Wave positively impacts millions of lives through fast and cheap mobile money services. By helping us stay reliable and scalable, you’ll have a big impact on the lives of lots of underserved people.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You want to be part of an engineering culture that values simple and straightforward architecture\u0026amp;nbsp;over cutting-edge shiny tech. This helps us keep Wave simple to operate and makes it easier to achieve our reliability goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You want to work on a team where it’s easy to collaborate. Our mission-focused culture makes sure that everyone you’ll work with is here primarily for the same reason—to make our users’ lives better. That alignment makes it easy to work with anyone across the company, even if there’s some tension between your short-term goals. This is especially helpful for teams like infrastructure that collaborate closely with many other product teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key Details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You can work remotely from anywhere (between UTC -1 and +3) with reliable Internet access as long as you have work authorization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Every year, you’ll travel to Africa for a one-week immersion trip. (Wave covers all costs.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role involves participating in an on-call rotation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and are calculated using a transparent formula. For this role, depending on your experience level and location, we offer a salary up to $185,800 (or local equivalent), plus a generous equity package.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Major benefits:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Subsidized health insurance for you and your dependents and retirement contributions (both vary from country-to-country)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;6 months fully paid parental leave and subsidized fertility assistance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited vacation with a 20-day\u0026lt;em\u0026gt; minimum\u0026lt;/em\u0026gt; requirement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$10,000 annual charitable donation matching\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You have at least three years of experience as a manager supporting internal tooling or DevEx teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re in a timezone between GMT-1 and GMT+3, or willing to align your work hours to that timezone.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re willing to travel to Africa once per year for ~6 days (Wave covers all costs).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have strong experience as a software engineer, preferably in Python environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You think about internal tools as products. You have experience running developer surveys, measuring adoption, defining a roadmap based on user impact, and balancing competing user needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will have demonstrable people-management experience in coaching, performance evaluation, mentorship, and career development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have relevant project management experience: specifically prioritization, tracking schedules and deadlines, communicating across team/org boundaries\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with modern CI/CD systems (GitHub Actions, CircleCI, Buildkite, or similar) and the tradeoffs between speed, reliability, and cost.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with developer productivity tooling: local dev environments, build systems, IDE tooling, dependency management, and observability for developers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of Kubernetes and containerised deployments, particularly as they relate to deployment pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with at least one of: DORA metrics, the SPACE framework, or DX Core 4 — and a clear point of view on what to measure and what not to.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the DevEx team\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The DevEx teams’ scope includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Building local tooling to develop new features in our Python monolith, including IDEs, containerised environments, seed data, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Managing the lifecycle of internal shared Python modules, including dependency management and security updates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Managing our CI pipelines to ensure they are fast, reliable and support all the required quality gates created by other teams like security, performance, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Agentic coding tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Developer-facing observability tooling (Sentry)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Some recent projects, as examples of specific things the team has worked on:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Migration from CircleCI to GitHub Actions +Namespace.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creating a Deployments UI to visualise deployments in our complex multi-country hybrid architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creating harnesses, skills, and background agents capabilities to safely utilise AI tools in our software development.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About engineering at Wave\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We value:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Boring technology\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Simple, predictable designs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deeply understanding our tools and systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Being tenacious in the face of tricky problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Constantly trying to improve, as engineers and colleagues\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our current tech stack:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;backend: Python 3 (+ mypy) monolith\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;monitoring/observability: Honeycomb, Datadog, PGAnalyze\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;database: Postgres\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;orchestration: Kubernetes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;infrastructure: GCP/DCs/Terraform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;cache: Redis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;API layer: GraphQL\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;android frontend: Kotlin/Jetpack\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;iOS frontend: Swift/SwiftUI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;web frontend: TypeScript/React\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025366004,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4012010004,"name":"Remote","location":null,"child_ids":[4064286004,4062949004,4062950004,4062951004,4062952004,4062953004,4062954004],"parent_id":null}]},{"absolute_url":"https://www.wave.com/en/careers/job/5996008004?gh_jid=5996008004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5154894004,"location":{"name":"Kinshasa, Democratic Republic of the Congo"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":5996008004,"updated_at":"2026-05-15T02:44:09-04:00","requisition_id":"2069","title":"Field Auditor ","company_name":"Wave","first_published":"2026-05-15T02:44:09-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a Field Auditor to monitor the facilities and activities of our premium agency network on an ongoing basis. You\u0026#39;ll also be in charge of identifying weaknesses to help operational staff better prevent business risks and providing us with relevant data to help improve performance and achieve company targets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Travel to designated premium agencies regularly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Carry out cash audits and report any shortcomings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Carry out all controls outlined in the control plan and ensure everything is done properly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to updating the security risk map by sharing information about potential threats and vulnerabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to updating the operational risk map by providing information to ensure its accuracy and comprehensiveness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Train cashiers on the procedures for their activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Boost fraud awareness among premium agent staff and premium cash officers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Investigate operational and other incidents occurring in premium agencies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Carry out end-of-year cash inventories.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in risk analysis prior to the construction of any new premium agency or premium master agency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in risk analyses for specific projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure that premium agency staff comply with the code of conduct and management instructions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Other administrative tasks may be assigned from time to time.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: You\u0026#39;ll work in the field, visiting the network.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in DRC is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a 6-month contract.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime and food allowance.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fluency in French and good command of English.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years University Level in Finance/Accounting.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have dealt with high cash volume.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good knowledge of Google Sheets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good communication and interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience assessing service quality or conducting surveys/data collection is a strong plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Have worked in the field - either in selling, communication, or distribution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have experience in assessing service quality or conducting surveys/data collection.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate effectively and often, both in writing and speaking, to the point of over-communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are detail-oriented and seek to achieve excellence in everything you do.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adjust quickly to changing conditions in a professional environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are great at data gathering, reporting, and analytics to draw insightful conclusions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adjust quickly to changing priorities and conditions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are self-motivated with a focus on self-improvement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4078149004,"name":"Agent Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4065756004,"name":"Democratic Republic of the Congo (CD)","location":"Kinshasa, Democratic Republic of the Congo","child_ids":[],"parent_id":4064261004}]},{"absolute_url":"https://www.wave.com/en/careers/job/6006991004?gh_jid=6006991004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5159070004,"location":{"name":"Malawi (MW)"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"full-time","value_type":"single_select"}],"id":6006991004,"updated_at":"2026-05-27T07:35:39-04:00","requisition_id":"2081","title":"Field Officer ","company_name":"Wave","first_published":"2026-05-27T07:35:39-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Wave is now the largest financial institution in Senegal and Côte d’Ivoire, with millions of users, growing rapidly year on year. And, we’re still in the early days of our product roadmap and potential impact on people’s everyday lives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a field officer to manage product rollouts as we launch our business in Malawi. You will also represent Wave, oversee our distribution and marketing, interact with and recruit users, and conduct interviews with individuals about their needs and concerns related to money transfer and financial services.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify and build a local agent network and guarantee the agent network is fully trained on applications, the contents of the contract before signing, rebalancing options, fraud management, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recruit target users and onboard them on the use of Wave products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Field Officers in different locations to progress the adoption of Wave products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure agent quality and compliance with legal and policy requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure all agents are well-branded and well-equipped. Monitor the cash and float availability at agent locations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage risk through routine visits to report emerging issues and assess agents\u0026#39; performance in your territory.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify underperforming agents, close them, recover Wave items and equipment, and ensure that branding material is removed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be the primary contact for all agency networks acquiring Wave products in your territory.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion excellent customer service among distributors and agents within your territory.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support distribution activities;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Coach, train and mentor your team to achieve the desired market impact and targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scout zones where distribution should happen and give guidance on the zone where possible distributors should work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Encourage and motivate distributors to perform to their fullest potential.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help with the training and smooth onboarding of new distributors and enforce a good work environment and team-building.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor progress related to distribution activities in the field.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key Details\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: This is a field role. You will be based in a city assigned by your lead.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in Malawi is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contract type: Fixed-term contract (6-month renewable).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lunch and field facilitation are provided.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At least 3 years of relevant work experience, specifically managing an agent network in Malawi, including a\u0026amp;nbsp; minimum of 1 year of experience managing field-based teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven sales ability with a successful track record in sales, including identifying customer needs and connecting corridors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Language: Exceptional written and verbal communication skills in both English and a local language.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional\u0026amp;nbsp; interpersonal skills in building and maintaining positive relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to relocate to assigned territories.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Are excited about working in the field, as this is a largely field-operations role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Detail-oriented and seek to achieve excellence in everything you do.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are a clear and proactive communicator, able to independently follow through on tasks and able to manage team priorities effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enjoy teamwork, but also know how to work well independently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate effectively and often, both in writing and in person, to the point of over-communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate tenacity and a willingness to go the distance to get something done.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are tech-savvy: comfortable navigating Excel and onboarding new tools.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-MM1\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4078149004,"name":"Agent Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4089204004,"name":"Malawi (MW)","location":null,"child_ids":[],"parent_id":4064261004}]},{"absolute_url":"https://www.wave.com/en/careers/job/5782782004?gh_jid=5782782004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5041896004,"location":{"name":"Remote; Spain; United Kingdom; United States"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"full-time","value_type":"single_select"}],"id":5782782004,"updated_at":"2026-05-28T10:15:14-04:00","requisition_id":"1942","title":"Global Head of Marketing","company_name":"Wave","first_published":"2026-02-02T07:23:55-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are hiring a Global Head of Marketing to drive growth across Wave’s Payments, Growth, and other core teams. In this strategic role, you’ll shape our cost-effective brand strategy, lead go-to-market initiatives for new products, and manage both our internal marketing team and external partners. You will report directly to Wave’s General Manager of Growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Lead the marketing team:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and mentor a high-performing marketing team focused on achieving ambitious growth targets.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster collaboration with other departments to ensure effective prioritization and execution of marketing activities.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage relationships and strategies with external marketing agencies or internal PR teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with PR to align on Wave’s response to policy and operational issues.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Drive growth by developing and prioritizing marketing strategies effectively:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute multi-channel product marketing strategies, with a primary focus on high-impact offline channels such as billboards, radio, and BTL activations, supported by social media content strategy and execution across all channels, including influencer initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor metrics to measure marketing campaign effectiveness and optimize overall marketing performance over time.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously build and improve messaging across all channels and target audiences across various segments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and close deals with marketing-specific partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Optimize the cost of customer acquisition and own marketing budgeting:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate across marketing to establish and manage marketing budgets for each country.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor spending to ensure resources are utilized effectively. Identify cost-saving opportunities and allocate budgets strategically to maximize return on investment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize customer acquisition costs by working with our growth team to evaluate campaign performance and channel effectiveness.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Manage Wave’s brand:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Oversee brand efforts, ensuring consistent and impactful brand communications across all marketing materials and touchpoints.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This is a fully remote role. Candidates must be based in one of our talent hub countries (UK, Spain, USA, Canada, Kenya, and Ghana) or in one of our operating markets in Africa, including Senegal, Côte d\u0026#39;Ivoire, or Burkina Faso.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Wave provides a yearly $1,200 stipend to support coworking meetups with teammates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remote team members are expected to travel to our operational markets (e.g., Senegal or Côte d\u0026#39;Ivoire) at least once per quarter. Exceptions apply, but we’ve found this key to understanding our users and product.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and are calculated using a transparent formula. For this role, depending on your level and location, we offer a salary up to $195,000, plus a generous equity package\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Major benefits:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Subsidised health insurance for you and your dependents, and retirement contributions (both vary from country to country).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;6 months of fully paid parental leave and subsidised fertility assistance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible vacation, with most folks taking between 21-30 days per year.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$10,000 annual charitable donation matching.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English and French.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 10 years of experience in marketing at an FMCG, tech start-up, telco company, or similar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing or executing B2C marketing strategies in Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel frequently to operating markets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Compelling storyteller, in writing and verbally.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Have run a successful functional marketing team that executed well, partnering with other teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize culture and mission.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have led impactful brand strategy for a globally recognized company or a fast-growing startup.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are a strong communicator and are comfortable defaulting to overreaching when it comes to coordination.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are deeply analytical in your approach to marketing and in optimizing the cost of customer acquisition.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excel at managing large cross-cultural teams with rapidly changing priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have an extensive network of contacts across media, advertising networks, and vendors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are super detail-oriented and organized.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate tenacity and a willingness to go the distance to get something done.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adjust quickly to changing priorities and handle complexity and change effectively.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4078185004,"name":"Marketing","child_ids":[],"parent_id":null}],"offices":[{"id":4012010004,"name":"Remote","location":null,"child_ids":[4064286004,4062949004,4062950004,4062951004,4062952004,4062953004,4062954004],"parent_id":null}]},{"absolute_url":"https://www.wave.com/en/careers/job/5836751004?gh_jid=5836751004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5068425004,"location":{"name":"OpCo; Remote"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":5836751004,"updated_at":"2026-05-18T07:45:43-04:00","requisition_id":"1998","title":"Head of Brand Design and Creative","company_name":"Wave","first_published":"2026-04-13T10:29:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a Head of Brand Design and Creative who is strategic, thrives for creative excellence and is operationally effective to be responsible for defining Wave’s brand expression at scale. You will build up and lead a high-performing creative team, establish strong creative processes, and ensure our brand supports Wave’s rapid growth across Africa.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;In this role, you\u0026#39;ll:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define and lead Wave’s brand design strategy, ensuring it supports business objectives across all markets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conceive and implement scalable brand systems, guidelines, approval processes and quality standards to ensure consistency and local adaptability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build, structure, and lead a global team of brand designers and creative leads\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish clear creative processes, intake systems, prioritisation frameworks, and review cadences to improve efficiency and quality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Marketing, Growth, Product and leadership to align creative output with strategic priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and facilitate high-level creative direction sessions and provide clear, actionable feedback that elevates the team’s work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate and optimize relationship with external agencies, production partners, and vendors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set performance standards, mentor team members, and build career development paths\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This is a remote position and can work remotely from anywhere (between UTC -8 and +4) with reliable Internet access.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and are calculated using a transparent formula\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Subsidised health insurance for you and your dependents, and retirement contributions (both vary from country to country)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;6 months of fully paid parental leave and subsidised fertility assistance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited vacation with a 20-day\u0026lt;em\u0026gt; minimum\u0026lt;/em\u0026gt; requirement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$10,000 annual charitable donation matching\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in brand design or creative leadership roles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading and scaling creative teams in high-growth environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to design and implement scalable creative systems and governance frameworks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating across multiple markets or regions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong strategic thinking paired with high creative standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing agencies and external partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent in English (French is a strong advantage)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hold a BSc/BA in advertising, fine art, design, or a relevant field\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will be occasionally be required to travel to our operating markets\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Have successfully built and scaled creative or brand teams in high-growth, multi-market environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate strong organisational leadership, with the ability to implement structured processes and operating models\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a proven track record of translating brand strategy into scalable systems and consistent execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are experienced in cross-functional leadership and influencing senior stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring experience managing external agencies and complex production workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have strong business acumen and understand how brand contributes to growth, trust, and customer adoption\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Combine high creative standards with operational rigor and accountability\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4078185004,"name":"Marketing","child_ids":[],"parent_id":null}],"offices":[{"id":4012010004,"name":"Remote","location":null,"child_ids":[4064286004,4062949004,4062950004,4062951004,4062952004,4062953004,4062954004],"parent_id":null}]},{"absolute_url":"https://www.wave.com/en/careers/job/5817527004?gh_jid=5817527004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5058707004,"location":{"name":"Ouagadougou, Burkina Faso"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"full-time","value_type":"single_select"}],"id":5817527004,"updated_at":"2026-05-07T11:42:11-04:00","requisition_id":"1966","title":"Head of Marketing","company_name":"Wave","first_published":"2026-03-09T08:53:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a Head of Marketing who is both strategic and execution-oriented, capable of building and leading a high-performing marketing function while driving sustainable growth as we scale in Burkina Faso.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the local marketing strategy, aligned with business growth targets, market expansion priorities, and brand ambition.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the strategic marketing partner to the General Manager and functional leads (Operations, Sales, Support, Product…).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead marketing planning, including budget, resource allocation, and ROI accountability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with the group marketing team to align growth, product and brand strategies for your market with global direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and supervise full-funnel campaigns for Burkina Faso across ATL, BTL, and Social Media.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create clear and actionable processes and documentation that can guide cross-functional teams in successful project delivery, from ideation to deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead market intelligence efforts (consumer insights, market analysis, brand health, channel performance).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: Ouagadou with travel upcountry (about once per month).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in Burkina Faso is required.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a permanent position.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized childcare when you return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We help you live your fullest life now! We subsidize gym memberships and fitness classes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Degree in relevant fields (marketing, communication, sales, business development, management…).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 12 years of marketing experience, including at least 5 years in leadership roles with team management and budget ownership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience leading large-scale, multi-channel marketing strategies with measurable commercial impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing significant marketing budgets and demonstrating strong ROI discipline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent in French, English.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Have owned and delivered against aggressive business growth targets (users, revenue, market share, brand health).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make decisions based on business metrics and financial impact, not only marketing indicators.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have strong negotiation skills and can secure high-impact partnerships.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can operate at both strategic and tactical levels without losing clarity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence cross-functional stakeholders at senior levels and align diverse teams behind a shared vision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate strong strategic thinking and the ability to anticipate market shifts and adjust quickly to changing priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate tenacity and a willingness to go the distance to get something done.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4078185004,"name":"Marketing","child_ids":[],"parent_id":null}],"offices":[{"id":4012008004,"name":"Burkina Faso (BF)","location":"Ouagadougou, Burkina Faso","child_ids":[4064285004],"parent_id":4064261004}]},{"absolute_url":"https://www.wave.com/en/careers/job/5887670004?gh_jid=5887670004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5107361004,"location":{"name":"Bamako, Mali"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"full-time","value_type":"single_select"}],"id":5887670004,"updated_at":"2026-05-07T11:42:11-04:00","requisition_id":"2029","title":"Head of Marketing","company_name":"Wave","first_published":"2026-04-10T06:22:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a Head of Marketing who is both strategic and execution-oriented, capable of building and leading a high-performing marketing function while driving sustainable growth as we scale in Mali.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the local marketing strategy, aligned with business growth targets, market expansion priorities, and brand ambition.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the strategic marketing partner to the General Manager and functional leads (Operations, Sales, Support, Product…).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead marketing planning, including budget, resource allocation, and ROI accountability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with the group marketing team to align growth, product and brand strategies for your market with global direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and supervise full-funnel campaigns for Mali across ATL, BTL, and Social Media.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create clear and actionable processes and documentation that can guide cross-functional teams in successful project delivery, from ideation to deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead market intelligence efforts (consumer insights, market analysis, brand health, channel performance).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: Ouagadou with travel upcountry (about once per month).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in Mali is required.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a permanent position.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized childcare when you return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We help you live your fullest life now! We subsidize gym memberships and fitness classes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Degree in relevant fields (marketing, communication, sales, business development, management…).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 12 years of marketing experience, including at least 5 years in leadership roles with team management and budget ownership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience leading large-scale, multi-channel marketing strategies with measurable commercial impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing significant marketing budgets and demonstrating strong ROI discipline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent in French, English.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Have owned and delivered against aggressive business growth targets (users, revenue, market share, brand health).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make decisions based on business metrics and financial impact, not only marketing indicators.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have strong negotiation skills and can secure high-impact partnerships.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can operate at both strategic and tactical levels without losing clarity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence cross-functional stakeholders at senior levels and align diverse teams behind a shared vision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate strong strategic thinking and the ability to anticipate market shifts and adjust quickly to changing priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate tenacity and a willingness to go the distance to get something done.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4078185004,"name":"Marketing","child_ids":[],"parent_id":null}],"offices":[{"id":4012009004,"name":"Mali (ML)","location":"Bamako, Mali","child_ids":[],"parent_id":4064261004}]},{"absolute_url":"https://www.wave.com/en/careers/job/6000564004?gh_jid=6000564004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":5156685004,"location":{"name":"United States"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"full-time","value_type":"single_select"}],"id":6000564004,"updated_at":"2026-05-26T11:07:17-04:00","requisition_id":"2073","title":"HR \u0026 Payroll Specialist - US/Canada","company_name":"Wave","first_published":"2026-05-20T08:58:11-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How you’ll help us achieve it\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Wave is now the largest financial institution in Senegal, with over 7 million users. And, we’re still in the early days of our product roadmap and potential impact on people’s everyday lives.\u0026amp;nbsp;We are looking for an experienced Data Analyst to join our People Tech team.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As our HR and Payroll Specialist, you will be responsible for managing payroll, HR operations, and benefits within the US Hub, ensuring accuracy, compliance, and efficiency across multiple countries. A strong and practical understanding of U.S. and Canadian HR and payroll legislation is essential to succeed in this role, as you will be expected to apply this knowledge to ensure legal compliance and best practices. This position combines expertise in payroll management with a strategic HR focus, supporting the full employee lifecycle—including onboarding, benefits administration, and policy implementation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Process multi-state payroll, ensuring compliance with federal, state, and local tax regulations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure accurate and timely payrolls for assigned countries in compliance with local tax and labor regulations, including variable pay, stock, supplemental pay runs, and tax deposits.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage relationships with external payroll providers across assigned regions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain payroll records, process adjustments, and address payroll-related queries promptly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and implement improvements in payroll systems and workflows to enhance efficiency and accuracy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support internal and external payroll audits.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;U.S./Canada specifics:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Apply knowledge of IRS guidelines and forms: (W-2, W-4).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply knowledge of immigration guidelines, as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fringe benefits taxation and reporting, FLSA (Fair Labor Standards Act) and overtime classification rules.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support ACA compliance, in collaboration with benefits brokers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure compliance with CRA (Canada Revenue Agency) and provincial payroll tax rules.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Administer contributions and filings: EI, CPP, QPP, T4, T4A, R1, ROE.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;HR \u0026amp;amp; Benefits Operations:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Oversee HR administrative tasks such as employee onboarding, health insurance setup, open enrollment, and compliance with local labor laws.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the point of contact for HR and benefits-related queries from employees, offering guidance on salary, benefits, and employment policies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee public and private healthcare coverage, including renewals and employee communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the design and implementation of HR policies and procedures that align with company objectives and local laws.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in handling sensitive HR cases, including employee relations, contract management, and terminations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with global HR and finance teams to align payroll and HR practices across regions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain relationships with misc. vendors, brokers, CSMs, accounting firms, etc.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;U.S./Canada specifics:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Administer health and retirement benefits: open enrollment, renewals, 401(k), ERISA, HSA, COBRA.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage leave programs: PTO, sick leave, and state-specific paid leave laws.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Handle disability claims (short and long-term) and workers\u0026#39; compensation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure compliance with employment regulations, including I-9 verification, E-Verify, and background checks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14px;\u0026quot;\u0026gt;Support statutory leave programs: maternity, parental (EI-funded), sick leave, bereavement leave.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14px;\u0026quot;\u0026gt;Manage provincial workers’ compensation programs (e.g., WSIB in Ontario).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14px;\u0026quot;\u0026gt;Ensure compliance with employment standards acts (e.g., Ontario ESA, BC ESA).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14px;\u0026quot;\u0026gt;Handle background checks, just cause termination, and constructive dismissal processes.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key Details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Candidates must be based in the Eastern Time Zone, USA\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Wave covers travel once per year to one of our operating countries in Africa, as well as a yearly stipend of $1,200 to meet with coworkers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and are calculated using a transparent formula. For this role, we are offering a salary of up to $115,200 USD plus a generous equity package.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Major benefits:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Subsidized health insurance for you and your dependents and retirement contributions (both vary from country to country).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;6 months of fully paid parental leave and subsidized fertility assistance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible vacation, with most folks taking between 21-30 days exclusive of statutory holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$10,000 annual charitable donation matching.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of experience in global payroll management, with a strong focus on the US and Canada.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Accounting, Finance, HR, or related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Payroll/HR Certification : \u0026amp;nbsp;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14px;\u0026quot;\u0026gt;US: CPP (Certified Payroll Professional).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14px;\u0026quot;\u0026gt;Canada: CPP (Payroll Compliance Practitioner) or CPM (Certified Payroll Manager) and any other HR certification (PHR, CPHR…).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14px;\u0026quot;\u0026gt;Deep understanding of tax regulations, and employment laws in the US and Canada.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14px;\u0026quot;\u0026gt;Proven ability to navigate complex payroll and HR challenges, offering innovative solutions while maintaining compliance.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14px;\u0026quot;\u0026gt;Demonstrated organizational skills and a strong sense of ownership. \u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14px;\u0026quot;\u0026gt;Strong Google Sheets knowledge, analytical skills and flux analysis.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14px;\u0026quot;\u0026gt;Experience with major payroll and HR software such as Workday, Gusto, ADP Workforce Now…\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Bonus points if you have:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Equity compensation and expat payroll knowledge\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Global mobility practices and employee relocation knowledge\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with benefits management outside the US\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to payroll processing in other European/African countries\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using BambooHR, Insperity, Dayforce or Payslip\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Know the value of an excellent employee experience and are eager to provide support to employees.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are excessively detail-oriented and seek to achieve excellence in everything you do.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are driven to face tasks head-on, complete them efficiently, and move on to the next ones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are eager to think outside of the box when faced with potential roadblocks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are eager to leverage both internal and external data to guide our decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have previously worked for a remote company and enjoy working independently and within a team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14px;\u0026quot;\u0026gt;Are a self-starter and proactive about achieving ambitious targets.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-REMOTE\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025363004,"name":"People Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4012010004,"name":"Remote","location":null,"child_ids":[4064286004,4062949004,4062950004,4062951004,4062952004,4062953004,4062954004],"parent_id":null}]},{"absolute_url":"https://www.wave.com/en/careers/job/5834948004?gh_jid=5834948004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5067472004,"location":{"name":"Kenya; Remote; Spain; United Kingdom"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":5834948004,"updated_at":"2026-05-21T10:18:24-04:00","requisition_id":"1989","title":"HR Systems Analyst","company_name":"Wave","first_published":"2026-04-07T13:40:38-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Wave is seeking an HR Systems Analyst to help us implement our new HRIS and scale our people technology infrastructure. We’re looking for someone who is excited about solving complex technical challenges in a high-growth fintech environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The HR Systems Analyst will report to the HR Systems lead within the HR Technology team. In this role, you\u0026#39;ll act as a bridge between our People team\u0026#39;s needs and our technical capabilities, configuring systems to handle the complexity of multi-country operations, different regulatory environments, and varying local requirements.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll be responsible for:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Supporting our HRIS migration\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;We are migrating to a new HRIS platform in 2026 and this role will play a critical part in the new system configuration (ensuring we receive or have full context on the new system configuration from the vendor) and data migration (extracting, transforming, loading, data quality checks, testing).\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This will require you to build an in-depth knowledge of our existing processes and data sources, and ensure as much continuity as possible while advising on minimizing interruptions to ongoing operations, and providing a seamless user transition.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Configure and customize pre-mapped processes and workflows within the new HRIS to ensure compliance across policies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Providing core HR Systems support\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Implementing new systems and workflows, or adapt existing ones, according to our ongoing prioritization and roadmap, such as:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Helping us roll out and scale an internal service desk\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track adherence to and identify deviation from established processes and policies\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Analyzing HR Systems workflows and setups to recommend improvements, specifically in reducing manual or duplicated efforts and increasing automation across systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supporting anticipated system migrations and integrations in our Talent Management, Workforce Management, and Payroll systems, amongst others.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Overseeing system upgrades, patches, and testing to ensure seamless functionality when any of our HR Systems issue updates or patches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Training HR team members and end-users on HRIS functionalities and updates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Acting as a primary point of contact for troubleshooting system issues and providing technical support.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Driving our HR Data Management and Reporting Quality projects\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ensuring our HRIS data quality project is running smoothly by managing stakeholder relationships across all of our HR, Talent and Payroll teams.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Replicating data quality projects across all HR Systems to ensure the same data quality standards from our HRIS are used consistently. Conducting audits to identify and resolve data discrepancies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expanding data quality projects into strategic dashboards or reporting that can support HR and Business decision-making, in particular linking performance and learning data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Managing data privacy and compliance with GDPR, CCPA, or other applicable regulations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Upholding and strengthening our compliance and risk management approaches\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Monitor and enforce compliance with local, state, and international HR data regulations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain documentation for system configurations, processes, and troubleshooting guides.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;Key details\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This is a fully remote role. Candidates must be based in one of our talent hub countries (UK, Spain, Kenya and Ghana) or in one of our operating markets in Africa including Senegal, Côte d\u0026#39;Ivoire, or Burkina Faso.You can work between UTC -1 and +3 with reliable Internet access as long as you have work authorization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Every year, you’ll travel to Africa for a one-week immersion trip. (Wave covers all costs.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and are calculated using a transparent formula. For this role, depending on your level and location, we offer a salary of $66,400-$75,800,\u0026amp;nbsp;plus a generous equity package.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Major benefits:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Subsidized health insurance for you and your dependents and retirement contributions (both vary from country to country)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;6 months fully paid parental leave and subsidized fertility assistance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited vacation with a 20-day minimum requirement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$10,000 annual charitable donation matching\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;Requirements\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fluent in English.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Human Resources, Information Systems, Business Administration, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience administering HRIS platforms in an organization with +5,000 employees.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing HR systems across a variety of modules, including Talent Management, HCM, Compensation and L\u0026amp;amp;D.\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Workday strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience and understanding of HR processes, including payroll, benefits, performance management, talent operations and acquisition, learning \u0026amp;amp; development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with end-to-end HRIS implementations, upgrades, and integrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in HRIS configuration, workflows, and reporting tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced knowledge of data management, analytics, and reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Business Intelligence systems like PowerBI or Looker.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of system integrations using APIs, middleware, or other tools, demonstrated experience of collaborating with Integrations teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effective written and verbal communication to collaborate with stakeholders and explain technical information to non-technical audiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced Excel/Google Sheets skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;You might be a good fit if you\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Speak French\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are excessively detail-oriented and seek to achieve excellence in everything you do.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are a self-starter and proactive about achieving ambitious targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enjoy mastering new tools, solving complex technical puzzles, and retiring manual processes by building sleek automated workflows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025363004,"name":"People Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4012010004,"name":"Remote","location":null,"child_ids":[4064286004,4062949004,4062950004,4062951004,4062952004,4062953004,4062954004],"parent_id":null}]},{"absolute_url":"https://www.wave.com/en/careers/job/6001055004?gh_jid=6001055004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5156947004,"location":{"name":"Bamako, Mali"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"full-time","value_type":"single_select"}],"id":6001055004,"updated_at":"2026-05-21T15:32:53-04:00","requisition_id":"2076","title":"IT Operations Associate","company_name":"Wave","first_published":"2026-05-21T15:32:53-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Our IT Operations team manages our IT infrastructure across all countries with Wave operations. This team ensures that employees have the necessary hardware, software, and internet access to perform their roles efficiently. In addition, the IT Operations team manages various components of the IT infrastructure, including telephony operations, networks and internet, servers, and data centers, across multiple processes such as onboarding, offboarding, employee training, compliance, information security operations, and ticket management.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an IT Operations Associate, you\u0026#39;ll ensure that our principal and support offices have reliable and robust internet connections and support employees, teams, and internal partners with initial troubleshooting resources.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be expected to ensure the reliability of our SMPP connections, which enable customers to receive SMS notifications on time, as well as SIP connections. You may be responsible for managing this office location or team and collaborating closely with other IT and telephony team members in Africa, as well as your manager, as we rapidly scale our business. This will help us maintain desirable visibility and agent activation rates.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be part of the team that manages internet access at office locations with 99.9% uptime, including liaising with external suppliers.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in the development or setup of new systems and networks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in an on-call rotation of ticket management and troubleshooting in support of employees, Product \u0026amp;amp; Engineering teams, and external partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot, analyze, debug, and interpret network connection issues and error logs from our ISP and SMS \u0026amp;amp; SIP telephony platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support onboarding new employees with software, hardware, and IT best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support in permission and hardware management for employees.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assists users by answering questions regarding computer software and hardware operation, and provides support to resolve problems promptly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide quality IT support and service by interacting positively with our staff, answering inquiries, and effectively handling complaints.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support with system integration tasks between our product teams and external partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Read and write basic SQL queries to pull reports and troubleshoot issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Liaise with our Telco partners to process monthly billing invoices and manage the SIM fleet.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide a daily report of issues reported, resolved, or outstanding, both by our partners and our internal support teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supports large IT projects by completing technical tasks and coordinating with vendors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform monthly reconciliations of SIP bills received from our telecom partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with our Engineering team to assist in setting up, troubleshooting, and remediating local server installations.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide user training to ensure they are well-informed about and adhere to the company\u0026#39;s IT standards and processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document and/or improve existing IT processes and procedures.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: You\u0026#39;ll work from our office in Mali.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization is required in Mali.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a permanent position.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Have a Bachelor\u0026#39;s degree in ICT, Computer Science, Engineering, Telecommunications, or equivalent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in an IT/ Network support desk.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in French and good command of English.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of networks and any SAAS tool.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experienced in using Google Workspace.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be flexible with working on weekends or statutory holidays if required.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Communicate effectively and frequently, both in writing and in person, with a focus on clarity and transparency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enjoy networking and meeting new people, and excel at building meaningful relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embrace new challenges and enjoy finding creative solutions to complex problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Possess a strong understanding of networks and systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a basic understanding of SMS and VOIP/SIP systems would be an advantage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are skilled at independently navigating complex relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adapt quickly and excel in multi-cultural environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are process-driven and capable of implementing structures where it may not exist.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are exceptionally organized and detail-oriented.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are focused on user/customer satisfaction and continually strive to improve it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Approach problems from first principles and think critically about how things should work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consider culture and processes from the user\u0026#39;s perspective to create the best experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025363004,"name":"People Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4012009004,"name":"Mali (ML)","location":"Bamako, Mali","child_ids":[],"parent_id":4064261004}]},{"absolute_url":"https://www.wave.com/en/careers/job/6017171004?gh_jid=6017171004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5163874004,"location":{"name":"Kinshasa, Democratic Republic of the Congo"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"full-time","value_type":"single_select"}],"id":6017171004,"updated_at":"2026-06-11T12:11:22-04:00","requisition_id":"2091","title":"IT Operations Associate","company_name":"Wave","first_published":"2026-06-11T12:11:22-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Our IT Operations team manages our IT infrastructure across all countries with Wave operations. This team ensures that employees have the necessary hardware, software, and internet access to perform their roles efficiently. In addition, the IT Operations team manages various components of the IT infrastructure, including telephony operations, networks and internet, servers, and data centers, across multiple processes such as onboarding, offboarding, employee training, compliance, information security operations, and ticket management.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an IT Operations Associate, you\u0026#39;ll ensure that our principal and support offices have reliable and robust internet connections and support employees, teams, and internal partners with initial troubleshooting resources.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be expected to ensure the reliability of our SMPP connections, which enable customers to receive SMS notifications on time, as well as SIP connections. You may be responsible for managing this office location or team and collaborating closely with other IT and telephony team members in Africa, as well as your manager, as we rapidly scale our business. This will help us maintain desirable visibility and agent activation rates.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be part of the team that manages internet access at office locations with 99.9% uptime, including liaising with external suppliers.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in the development or setup of new systems and networks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in an on-call rotation of ticket management and troubleshooting in support of employees, Product \u0026amp;amp; Engineering teams, and external partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot, analyze, debug, and interpret network connection issues and error logs from our ISP and SMS \u0026amp;amp; SIP telephony platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support onboarding new employees with software, hardware, and IT best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support in permission and hardware management for employees.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assists users by answering questions regarding computer software and hardware operation, and provides support to resolve problems promptly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide quality IT support and service by interacting positively with our staff, answering inquiries, and effectively handling complaints.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support with system integration tasks between our product teams and external partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Read and write basic SQL queries to pull reports and troubleshoot issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Liaise with our Telco partners to process monthly billing invoices and manage the SIM fleet.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide a daily report of issues reported, resolved, or outstanding, both by our partners and our internal support teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supports large IT projects by completing technical tasks and coordinating with vendors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform monthly reconciliations of SIP bills received from our telecom partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with our Engineering team to assist in setting up, troubleshooting, and remediating local server installations.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide user training to ensure they are well-informed about and adhere to the company\u0026#39;s IT standards and processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document and/or improve existing IT processes and procedures.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: You\u0026#39;ll work from our office in Kinshasa.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization is required in Democratic Republic of Congo.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a permanent position.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Have a Bachelor\u0026#39;s degree in ICT, Computer Science, Engineering, Telecommunications, or equivalent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 2 years of experience in an IT/ Network support desk.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in French and good command of English.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of networks and any SAAS tool.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experienced in using Google Workspace.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be flexible with working on weekends or statutory holidays if required.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Communicate effectively and frequently, both in writing and in person, with a focus on clarity and transparency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enjoy networking and meeting new people, and excel at building meaningful relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embrace new challenges and enjoy finding creative solutions to complex problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Possess a strong understanding of networks and systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a basic understanding of SMS and VOIP/SIP systems would be an advantage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are skilled at independently navigating complex relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adapt quickly and excel in multi-cultural environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are process-driven and capable of implementing structures where it may not exist.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are exceptionally organized and detail-oriented.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are focused on user/customer satisfaction and continually strive to improve it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Approach problems from first principles and think critically about how things should work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consider culture and processes from the user\u0026#39;s perspective to create the best experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025363004,"name":"People Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4065756004,"name":"Democratic Republic of the Congo (CD)","location":"Kinshasa, Democratic Republic of the Congo","child_ids":[],"parent_id":4064261004}]},{"absolute_url":"https://www.wave.com/en/careers/job/6016067004?gh_jid=6016067004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5163314004,"location":{"name":"Ouagadougou, Burkina Faso"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":6016067004,"updated_at":"2026-06-08T16:21:31-04:00","requisition_id":"2089","title":" Legal Counsel","company_name":"Wave","first_published":"2026-06-08T16:21:31-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Legal Counsel at Wave, you will play a key role in supporting our Legal Team and contributing to the company\u0026#39;s growth and compliance objectives. You will operate in our market in Burkina Faso and Niger.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will work closely with both operational and functional teams to help them achieve their goals while proactively identifying, assessing, and managing legal risks to ensure full compliance with applicable laws and regulations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will be responsible for providing clear, practical, and business-oriented legal advice and for implementing legal strategies that protect the company\u0026#39;s interests and contribute to its overall success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will report directly to the Head of Legal.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Contracting\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Draft, review, and negotiate contracts across all business areas, ensuring alignment with company objectives and compliance with applicable laws.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support contract drafting and review for Wave\u0026#39;s core products and services, ensuring the protection of the company\u0026#39;s commercial and legal interests while optimizing value and efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and participate in complex, high-value contract negotiations, providing strategic legal input to achieve balanced, sustainable agreements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enhance and manage the contracting process, including the implementation of contract policies, contract management systems, electronic signature tools, and document archiving procedures.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Legal Operations\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Implement group legal policies and propose updates based on legal developments, operational feedback, and industry best practices (e.g., contract policy, data privacy policy).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Litigation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and apply procedures for managing legal claims and disputes, including pre-litigation strategy, mediation, arbitration, and litigation follow-up.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;People Support\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide legal support for employment matters, including contracts, disciplinary procedures, and terminations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Company Secretarial\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide support for the company secretary.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Risk Management\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the Risk and Controls teams to identify legal risks and implement appropriate mitigations and internal controls.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Data Privacy \u0026amp;amp; Consumer Protection\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support the rollout and enforcement of the company\u0026#39;s data privacy compliance framework.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Regulatory Support\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide legal advice on licensing and regulatory requirements, working closely with colleagues across the legal and compliance teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;External Counsel Management\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain relationships with external law firms and manage legal service delivery.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Special Projects\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Contribute to cross-functional legal initiatives and support other legal priorities as they arise.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: You\u0026#39;ll work from our office in Burkina Faso.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a permanent position.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We help you live your fullest life now - we subsidize gym memberships and fitness classes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Master\u0026#39;s degree in Law or equivalent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3–5 years of professional legal experience, ideally within a dynamic corporate or regulatory environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in both written and spoken French and English.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience in corporate governance, including planning and preparing for board and shareholder meetings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of general legal and regulatory requirements applicable to corporate and commercial activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An experience in a law firm, Financial / Telco sector.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Efficiently and quickly apply instructions from your lead, and proactively identify and report problems or blockers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excel in both teamwork and independent work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are proficient in drafting and reviewing contracts in English and French.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate tenacity and a commitment to completing tasks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Possess a strong analytical approach to problem-solving.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are highly organized and detail-oriented, with a clear and accurate legal approach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have excellent writing, listening, and communication skills, consistently striving for excellence in all endeavors.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025361004,"name":"Legal","child_ids":[],"parent_id":null}],"offices":[{"id":4012008004,"name":"Burkina Faso (BF)","location":"Ouagadougou, Burkina Faso","child_ids":[4064285004],"parent_id":4064261004}]},{"absolute_url":"https://www.wave.com/en/careers/job/5983646004?gh_jid=5983646004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5148025004,"location":{"name":"Ouagadougou, Burkina Faso"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":5983646004,"updated_at":"2026-05-07T11:42:11-04:00","requisition_id":"2047","title":"Master Agent Manager","company_name":"Wave","first_published":"2026-04-30T16:03:18-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a Master Agent Manager to take ownership of the day-to-day leadership, strategic growth, and management of our master agent network. You will drive operational excellence and ensure our master agents deliver high-quality service across Burkina Faso. \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;In this role, you\u0026#39;ll; \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage a roll-out plan for master agents.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the master agent team to grow a sustainable master agent network.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and deliver all master agent projects.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with the team to ensure master agents have all required supplies.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a strong relationship with master agents.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure the master agents\u0026#39; network provides high-quality service.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Overseeing the development of master agents and ensuring high-quality master agents.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Providing management with feedback.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze the performance of the master agents\u0026#39; network and seek out improvement plans.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location is primarily based in Ouagadougou, with the possibility for intermittent travel throughout Burkina Faso.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in Burkina Faso is required.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a permanent position.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Speaking both French and Mooré fluently will be a great advantage; another local language is a plus.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-depth knowledge of our product and agent network, since the candidate will be required to explain the product to agents and other stakeholders.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong ethics, integrity, and ability to negotiate.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5 years of experience in sales and stakeholder management.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5 years of experience in a similar role.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Are excessively detail-oriented and seek to achieve excellence in everything you do.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are flexible enough to adapt to various process changes and updates gracefully.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are a self-starter and proactive about achieving ambitious targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are charismatic and enjoy talking and explaining new ideas and products to people.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Love owning projects - you\u0026#39;re autonomous yet know when to escalate problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to go the distance to get something done.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prefer over-communication when coordinating.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adjust quickly to changing priorities and conditions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are fluent in English.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4078149004,"name":"Agent Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4012008004,"name":"Burkina Faso (BF)","location":"Ouagadougou, Burkina Faso","child_ids":[4064285004],"parent_id":4064261004}]},{"absolute_url":"https://www.wave.com/en/careers/job/5844235004?gh_jid=5844235004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5071832004,"location":{"name":"Banjul, The Gambia"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":5844235004,"updated_at":"2026-05-07T11:42:11-04:00","requisition_id":"2018","title":"Merchant Opening Territory Lead","company_name":"Wave","first_published":"2026-04-02T15:52:09-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Expanding our merchant network and caring for our existing businesses are very important to us. Therefore, we are looking for a Merchant Opening Territory lead passionate about driving business growth and enhancing merchant satisfaction. Reporting to the Merchant Opening Regional Lead, you will oversee the deployment of merchant products and effectively lead a merchant opening team within a specified zone. Your day-to-day activities will involve detailed planning, rigorous coordination, and the implementation of best practices in merchant onboarding and support.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Supervise a team of field-based merchant openers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the merchant strategy in specific locations in The Gambia and ensure activities align with quarterly objectives to grow our operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Train, manage, and assist merchant openers daily.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow up on individual performance and assist with the preparation of team reports.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with the onboarding of specific big partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Do a follow-up on all the inbound from the support team in a specific location.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide feedback from existing merchants or prospects about their needs, problems, or technical issues encountered in the field with the merchant product.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist and provide feedback from daily openings and BTL activities in specific locations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: This is a field role. You will be based in Kotu and may travel to other field locations across the country as needed.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in The Gambia.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a permanent position.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized childcare when you return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We help you live your fullest life now! We subsidize gym memberships, fitness classes, and workout equipment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of relevant work experience specifically managing a network in Gambia, including at least 1 year managing field-based teams (+50 persons).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent in English.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good knowledge of local languages is a must.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must have worked and overseen merchant network activities in\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;Gambia.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Communicate effectively and often, both in writing and in person, to the point of over-communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are detail-oriented and strive for excellence in everything you do.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are a self-starter and proactive about achieving ambitious targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enjoy owning projects - you\u0026#39;re autonomous yet know when to escalate problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have built and led strong teams in achieving key results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to go the distance to get something done.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adjust quickly to changing priorities and conditions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Think about culture and process from the user\u0026#39;s perspective.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are tech-savvy: comfortable navigating Excel and onboarding to new tools.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4061594004,"name":"Payments","child_ids":[],"parent_id":null}],"offices":[{"id":4024030004,"name":"Gambia (GM)","location":"Banjul, The Gambia","child_ids":[],"parent_id":4064261004}]},{"absolute_url":"https://www.wave.com/en/careers/job/5820496004?gh_jid=5820496004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5060269004,"location":{"name":"Bamako, Mali"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":5820496004,"updated_at":"2026-05-07T11:42:11-04:00","requisition_id":"1970","title":"ML Risk \u0026 Compliance Lead","company_name":"Wave","first_published":"2026-03-09T08:48:27-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As Risk and Compliance Lead, you’ll play a key role in maintaining operational integrity in a growing and dynamic environment. You will lead our field audit efforts in Mali while supporting internal control, compliance, and, on occasion, fraud operations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll be the go-to person on the ground to coordinate local execution of our global risk and compliance standards.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Field Audit \u0026amp;amp; Controls\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Supervise and coordinate field audit activities (agent audits, spot checks, reconciliations).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with the field audit and agent ops teams to escalate and address deficiencies identified during audits.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor implementation of control measures and escalate any breaches or gaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the rollout of internal control frameworks across business functions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Risk \u0026amp;amp; Compliance Support\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Assist with identifying and evaluating operational risks in coordination with functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor implementation of basic compliance requirements (e.g., KYC, agent onboarding controls).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in incident reviews and follow up on remediation actions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support documentation and reporting on internal risk or compliance issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support AML and CFT Investigations in Mali, including submission of Suspicious Transaction Reports (STRs) to the Financial Intelligence Authority (FIA).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the implementation of the compliance program.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide guidance, advice, and/or training and educational programs to improve business understanding of related laws and regulatory requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct and respond to due diligence requests with our partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare periodic and ad hoc compliance reports with regulatory agencies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide guidance, advice, and/or training to improve business understanding of related laws and regulatory requirements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Fraud Support\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Help coordinate fraud investigations or awareness efforts as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Escalate fraud signals or trends to regional and global teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: You\u0026#39;ll work from our office in Mali and may travel to field locations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in Mali is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We help you live your fullest life now! We subsidize gym memberships and fitness classes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in risk management, compliance, or audit.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Master’s degree in Finance, Accounting, Risk Management, Business \u0026amp;amp; Economics, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in French and working knowledge of English are strong pluses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in mobile money operations or the financial services sector is an added advantage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience in team management.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Are passionate about protecting customers, staff, and the company from risk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are dependable, humble, and eager to grow with the role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a strong understanding of risk management and compliance principles, methodologies, and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are skilled at proposing practical, effective solutions to mitigate risks and address emerging issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a proven track record of collaborating and partnering with cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate and present effectively, with the ability to influence stakeholders at all levels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are intellectually curious, creative in tackling problems, and see failure as an opportunity to innovate and improve.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take full ownership of projects; you work autonomously but know when to escalate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Default to clear, proactive communication and coordination.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Possess excellent organizational skills and attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Uphold the highest ethical standards and exercise discretion in handling sensitive information.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4078181004,"name":"Risk \u0026 Fraud","child_ids":[],"parent_id":null}],"offices":[{"id":4012009004,"name":"Mali (ML)","location":"Bamako, Mali","child_ids":[],"parent_id":4064261004}]},{"absolute_url":"https://www.wave.com/en/careers/job/6008365004?gh_jid=6008365004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5159763004,"location":{"name":"Kinshasa, Democratic Republic of the Congo"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Temporary","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"full-time","value_type":"single_select"}],"id":6008365004,"updated_at":"2026-06-02T10:35:13-04:00","requisition_id":"2083","title":"Office Manager","company_name":"Wave","first_published":"2026-06-02T10:35:13-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As an Office Manager, reporting to the HR and Facilities Lead, you will be responsible for the efficient functioning of our Kinshasa office through various administrative, logistic, and office management tasks.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage all staff record maintenance.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate and oversee administrative duties and logistics in the office, ensuring good working and living conditions and smooth office operations on a day-to-day basis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee and support domestic and international travel, including flight, hotel, and car rental reservations.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deal with confidentiality with correspondence, complaints, and queries.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the people operations team in sourcing and maintaining quality facilities for Wave.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and manage the canteen and the vendors.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a clean, tidy, and well-organized work environment in Support by planning deep cleaning and regular meetings with cleaners.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish and maintain relationships with local service and resource providers.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow up on bill payment for Niger facility utilities, including but not limited to office (electricity, water, canteen).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the vehicle fleet.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organize and execute company events in Congo (DRC).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate office room bookings for meetings and training.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: You\u0026#39;ll work from our office in Kinshasa.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in Congo (DRC) is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a fixed-term position (6-months CDD).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree or professional training in business administration, human resources, or a related field.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent in French and a very good command of written and spoken English.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Computer proficiency.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5 years experience in an administrative / office management / HR role.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational and time management skills and ability to prioritize.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You Might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Have strong organizational skills.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can work in a team to achieve ambitious goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate ability to communicate clearly across all levels of an organization,\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are comfortable defaulting to over-communication and overreaching when it comes to coordination.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adjust quickly to changing priorities and conditions and cope effectively with complexity and change.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are analytical in your approach to problems.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have good spreadsheet skills.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are excessively detail-oriented and seek to achieve excellence in everything you do.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make yourself available to support others.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025363004,"name":"People Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4065756004,"name":"Democratic Republic of the Congo (CD)","location":"Kinshasa, Democratic Republic of the Congo","child_ids":[],"parent_id":4064261004}]},{"absolute_url":"https://www.wave.com/en/careers/job/5995217004?gh_jid=5995217004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5154469004,"location":{"name":"Niamey, Niger"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"full-time","value_type":"single_select"}],"id":5995217004,"updated_at":"2026-05-15T06:15:44-04:00","requisition_id":"2068","title":"Operations Training Lead","company_name":"Wave","first_published":"2026-05-15T06:15:44-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As we grow in Niger, the Training Lead will focus on strategic planning and rigorous supervision of all training activities. The role involves setting the foundation for the country\u0026#39;s training objectives and ensuring high-quality support for the Agent Network.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role you\u0026#39;ll;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Training needs assessments\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the regional operations team in identifying opportunities to improve the operational execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Determine training requirements by reviewing the training strategy defined by the country leads and reviewing results of agent trainer coaching; evaluating training effectiveness.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Training material translated into English, French\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the translation of training content.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilize observations and data-driven insights to help improve training materials.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with training vocals and video recording.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Training planning and delivery\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Execute individual training sessions for the team, site and remote facilitation training activities, and lead training sessions when needed.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform agent visits addressing the team’s action items.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate and assist with the training and implementation of new rollouts regionally in liaison with regional and territory leads.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Training admin and evaluation\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage and administer the training for assigned regions including monitoring the right slack channels, WhatsApp groups etc. to gather training requirements and gaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate and report training program(s) effectiveness, and help implement changes as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gather feedback from trainees during and following training to determine instructional and content effectiveness in collaboration with your lead.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quality assurance and continuous improvement standards for the delivery of OKRs, E-Learning and key skills training targets per assigned staff can be achieved.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Plan and execute the transition from the training of agents from face-to-face to digital.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: You\u0026#39;ll work from our office in Niamey and may travel to field locations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in\u0026amp;nbsp; is required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a permanent position\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer 26 weeks of\u0026amp;nbsp; parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fluent in French, English, and good command of local languages.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 5 years of relevant work experience, specifically managing training or an agent network\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ideally, have prior work experience in a learning \u0026amp;amp; development context, teaching and/or training admin experience in a corporate setting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enjoy learning and can grasp a breadth of fields.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are proficient in group training, presentations and public speaking.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can analyze data to measure training ROI and identify operational gaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have experience in facilitating group learning events.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working on the field and interacting regularly with agents face-to-face.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have built and led strong teams in achieving key results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adjust quickly to changing priorities and conditions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are tech-savvy: proficient in digital training tools including Google Sheets, Slack for content delivery and administration.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Possess a Master’s degree or equivalent job experience in a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Display the ability to identify problems and suggest solutions under quality operating standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have excellent problem-solving and analytical skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are extremely organized and skilled in prioritizing multiple projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are self-disciplined, highly motivated and able to work independently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have prior work experience in a learning \u0026amp;amp; development context; teaching and/or training admin experience in a university, corporate, or government setting is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enjoy learning and can grasp a breadth of fields.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are proficient in group training, presentations and public speaking.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can analyze data at a basic level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have experience in facilitating group learning events.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working on the field and interacting regularly with agents face-to-face.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enjoy owning projects - you\u0026#39;re autonomous yet know when to escalate problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have built and led strong teams in achieving key results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adjust quickly to changing priorities and conditions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Think about culture and process from the users\u0026#39; perspective.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;#LI-MS1\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4078149004,"name":"Agent Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4014030004,"name":"Niger (NE)","location":"Niamey, Niger","child_ids":[],"parent_id":4064261004}]},{"absolute_url":"https://www.wave.com/en/careers/job/5994077004?gh_jid=5994077004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5153530004,"location":{"name":"Abidjan, Côte d'Ivoire"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"full-time","value_type":"single_select"}],"id":5994077004,"updated_at":"2026-05-13T05:36:42-04:00","requisition_id":"2066","title":"Payroll Administrative Assistant","company_name":"Wave","first_published":"2026-05-13T05:36:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a Payroll Administrative Assistant who is driven by precision and a \u0026#39;get-it-done\u0026#39; mindset. In this role, you will be a key support to our Payroll Manager, ensuring that our administrative and payroll operations in Côte d\u0026#39;Ivoire run with flawless accuracy. If you anticipate needs and take pride in seamless execution, this role is for you.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;In this role, you’ll;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Payroll-related tasks\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support payroll processing duties for Côte d\u0026#39;Ivoire employees.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor social security payments, prepare monthly and quarterly statements for contribution funds (IPRES, CSS, …).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Calculate and deduct appropriate amounts from payroll checks, including tax withholdings, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the Human Resources and Finance departments as necessary.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the preparation of payroll control files and other payroll duties as relevant.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Payroll admin-related tasks\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Keep up-to-date employee data via our HRIS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be responsible for registering new employees on our health insurance program.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own administrative tasks and issue administrative documents to employees.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure that all relevant vacation and absences is recorded in the HRIS.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: You\u0026#39;ll work from our office in Abidjan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in Cote d\u0026#39;Ivoire is needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Permanent contract.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We help you live your fullest life now- we subsidize gym memberships and fitness classes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized childcare when you return to work.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Degree in Human Resources, Finance, Accounting, or relevant field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 2 year’s experience processing payroll in Côte d\u0026#39;Ivoire.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent in French.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in English.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of Côte d\u0026#39;Ivoire labor law and Payroll administration.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Are data and privacy-conscious.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can work under tight deadlines and pressure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are rigorous and seek to achieve excellence in everything you do.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are very organized with a good sense of prioritization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adjust quickly to changing priorities and conditions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are comfortable with figures and analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have strong Excel or Google Sheets skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have strong organization skills and pay attention to details.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are not afraid to take initiative or own a project.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are intellectually curious, creative in the way you tackle problems, and embrace failure as a means to spark innovation and growth.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025363004,"name":"People Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4012013004,"name":"Cote d'Ivoire (CI)","location":"Abidjan, Côte d'Ivoire","child_ids":[4064284004],"parent_id":4064261004}]},{"absolute_url":"https://www.wave.com/en/careers/job/5996728004?gh_jid=5996728004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5155260004,"location":{"name":"Dakar, Senegal"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Temporary","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"full-time","value_type":"single_select"}],"id":5996728004,"updated_at":"2026-05-14T22:10:43-04:00","requisition_id":"2070","title":"Payroll \u0026 Benefit Assistant","company_name":"Wave","first_published":"2026-05-14T22:10:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a reliable and detail-oriented Payroll \u0026amp;amp; Benefits Assistant with a strong sense of ownership and service. You will support the smooth execution of employee benefits and payroll-related administrative processes, ensuring accuracy, timeliness, and a great employee experience as we scale in Senegal.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;In this role, you’ll;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026amp;nbsp; Administration\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support the management of benefits\u0026amp;nbsp; :\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Eligibility checks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Documentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Renewals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Invoice collection\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordination with providers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow up and compliance with company policy\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide day-to-day support to employees on benefits-related questions and requests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate and up-to-date records for all benefits.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Payroll Administration Support\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prepare and issue domiciliation letters accurately and in a timely manner upon employee request.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track and consolidate monthly allowances (transport, housing, communication, etc.) for validation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure all benefits and allowances data are complete and properly documented before payroll processing.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: You\u0026#39;ll work from our office in Dakar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in Senegal is needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fixed-term (6-month CDD contract)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We help you live your fullest life now- we subsidize gym memberships and fitness classes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized childcare when you return to work.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1–3 years of experience in HR administration, payroll, or benefits support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic understanding of payroll processes and HR practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Senegalese labor environment is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Excel or Google Sheets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational and administrative skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Are highly detail-oriented and organized\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate clearly and effectively with employees\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Handle sensitive information with integrity and confidentiality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are proactive and take ownership of your tasks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can manage multiple priorities in a fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025363004,"name":"People Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4012012004,"name":"Senegal (SN)","location":"Dakar, Senegal","child_ids":[],"parent_id":4064261004}]},{"absolute_url":"https://www.wave.com/en/careers/job/6099348004?gh_jid=6099348004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5177719004,"location":{"name":"Kampala, Kampala, Uganda"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":6099348004,"updated_at":"2026-06-24T09:46:36-04:00","requisition_id":"2107","title":"People Operations Associate ","company_name":"Wave","first_published":"2026-06-24T09:46:36-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Wave is now the largest financial institution in Senegal, with over 7 million users. And we’re still in the early days of our product roadmap and potential impact on people’s everyday lives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be the go-to person in keeping our Kampala and upcountry offices humming - managing people operations, events, administration and everything in between. We are looking for someone who is fast paced, data driven, energized by building systems and making things happen.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;People Operations\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Implement and maintain HR policies, procedures, and administrative systems across Wave Uganda.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Onboard new staff and integrate them into Wave\u0026#39;s culture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage employee records including compensation, benefits, insurance, promotions, transfers, performance reviews, and terminations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Process work permits for employees as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary contact and Business Partner for all people-related matters.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Office Management\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Oversee day-to-day office operations, ensuring quality working conditions and health and safety compliance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the office front desk, utilities, security, supplies, equipment, and inventory levels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate acquisition of new office spaces and related logistics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Handle people and service correspondence, complaints, and queries.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Team Leadership \u0026amp;amp; Administration\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Supervise, mentor, and train office staff while delegating work to maximize productivity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage office budgets and procurements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Arrange domestic and international travel (flights, hotels, car rentals).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Plan corporate events including happy hours, retreats, and conferences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create presentations and management-level reports.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: You\u0026#39;ll work from our office in Kampala, Uganda\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;and travel to upcountry field locations from time to time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in Uganda is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a permanent position.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer 26 weeks of\u0026amp;nbsp; parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree or professional training in business administration, HR, or any other related field.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 5 years experience in a similar role, ideally at a fast paced international company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of HRIS systems, preferably Bamboo HR or Workday.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using Google Suite (Doc, Sheets) or Microsoft Office.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational and prioritisation skills.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate tenacity and a willingness to go the distance to get something done.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are thoughtful about how physical spaces and environments support team culture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can function autonomously with minimal guidance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Possess strong collaboration, communication, negotiation, and interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Display strong work ethics and respect internal policies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are a good people manager and help team members grow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have managed successful teams to achieve ambitious goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are comfortable defaulting to over-communication and overreaching when it comes to coordination.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adjust quickly to changing priorities and conditions and cope effectively with complexity and change.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are analytical in your approach to problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have developed processes with minimal guidance and have implemented them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are solution-driven and detail-oriented with strong task follow-through.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can understand and follow established priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are flexible to work irregular hours.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025363004,"name":"People Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4012014004,"name":"Uganda (UG)","location":"Kampala, Kampala, Uganda","child_ids":[4064276004,4064279004,4064280004,4064281004],"parent_id":4064261004}]},{"absolute_url":"https://www.wave.com/en/careers/job/5722332004?gh_jid=5722332004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5012459004,"location":{"name":"OpCo"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":5722332004,"updated_at":"2026-05-15T12:29:45-04:00","requisition_id":"1866","title":"People Partner ","company_name":"Wave","first_published":"2025-11-27T02:01:00-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a Strategic People Partner who combines curiosity, strategic thinking, and hands-on HR delivery. This Partner will help us shape our people\u0026#39;s experience, talent initiatives, and ultimately own an org/s as a trusted People Partner.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll partner across teams to strengthen how we grow, support, and develop Wavers. Your work will touch key areas such as: performance coaching, development, talent management, organizational design and employee experience, while also supporting talent programs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Support Organizational Design \u0026amp;amp; Effectiveness\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with business leads to assess and evolve team structures that enable collaboration and effectiveness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate organization health reviews, using people analytics to identify strengths, gaps, and growth opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support managers on change management, team design, and culture alignment as their orgs scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to cross-functional projects that enhance employee experience, performance, and engagement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Learning \u0026amp;amp; Development Collaborations\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with the L\u0026amp;amp;D team and business leads to identify development needs and learning priorities across functions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support individual development planning and ensure learning insights are embedded into performance and career frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track participation, to inform continuous improvement of learning initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Talent Management \u0026amp;amp; Growth\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with leaders to map career paths and growth frameworks across their teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support performance review cycles, calibrations, and feedback conversations that drive meaningful development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build visibility into succession planning, and emerging talent across Wave.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the Talent team, to ensure a consistent strong pipeline of talent during hiring processes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Grow our Talent \u0026amp;amp; Development Programs\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage Wave’s internship and Support rotation programs: canvassing roles, coordinating interviews, onboarding, and successful integration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with leads to identify high-performing participants for continued development and full-time conversion opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Strengthen Employer Branding\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Marketing and Comms to capture authentic stories that reflect Wave’s culture and employee experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to content for social channels, events, and recruiting campaigns showcasing Wave as a great place to grow.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: You\u0026#39;ll work from one of our operating countries (Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia and DRC).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in one of the above countries.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a permanent position.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5-8 years of experience in Recruiting, Learning \u0026amp;amp; Development, Talent management, or HRBP in a high-growth environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A degree in Business Administration, Human Resources, or equivalent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;French and English proficiency.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated background in talent and leadership management, as well as a proven ability to attract and retain outstanding talent and motivate high-performing teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on operational experience in managing employee relations.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work with a variety of organizational leaders, to build consensus around HR strategy and tactics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent negotiation and conflict resolution skills in dealing with sensitive employee issues and managing cultural differences.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Are strategically minded but operationally hands-on. You can design frameworks and also execute them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have strong coaching, facilitation, and communication skills, with a passion for helping others grow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are analytical and data-informed, using insights to guide decisions and measure impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excel at building relationships and trust, partnering across multiple levels and cultures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are curious, proactive, and adaptable; you thrive in a fast-moving, mission-driven environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025363004,"name":"People Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4012013004,"name":"Cote d'Ivoire (CI)","location":"Abidjan, Côte d'Ivoire","child_ids":[4064284004],"parent_id":4064261004},{"id":4012012004,"name":"Senegal (SN)","location":"Dakar, Senegal","child_ids":[],"parent_id":4064261004}]},{"absolute_url":"https://www.wave.com/en/careers/job/5783650004?gh_jid=5783650004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":5042349004,"location":{"name":"Banjul, The Gambia"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"full-time","value_type":"single_select"}],"id":5783650004,"updated_at":"2026-05-07T11:42:11-04:00","requisition_id":"1945","title":"People Partner - Support ","company_name":"Wave","first_published":"2026-01-29T04:05:48-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a People Partner - Support, you\u0026#39;ll assist Wave\u0026#39;s call center team in The Gambia through strategic, operational, and thoughtful execution of people team deliverables. Through an employee-first mindset, you will build quality relationships with stakeholders. You will work collaboratively with the country\u0026#39;s Support Team and People Teams to execute and align specific team strategies with the company\u0026#39;s objectives.\u0026lt;br\u0026gt;On a daily basis, you will, on behalf of Wave\u0026#39;s people team, help and accelerate a culture of excellence where people feel engaged and inspired to deliver phenomenal business results.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work closely with the Support department to coordinate an HR strategy that aligns with the team\u0026#39;s OKRs. This may involve identifying where the department or people team needs to develop or reassign talent or change management and reporting lines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities to improve organizational effectiveness through structure reorganization, employee engagement, and retention with Group/Team Leads.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the Support Leads to ensure follow-up on performance management workflow implementation. This includes regular feedback, ensuring 1:1s happen, coaching, and career growth conversations. It may also involve helping leads set OKRs, tracking progress, conducting performance evaluations, and following up on PIPs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct regular audits of employee sick time records to ensure proper documentation and adherence to company policies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage and track employee tenure changes for BHR (Benefit and Health Review), ensuring timely updates and compliance with company policy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Update employee-level changes, ensuring they are accurately reflected in HR systems and employee records.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage employee work accommodation requests and collaborate with local doctors or medical professionals to assess and facilitate appropriate workplace adjustments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate the creation and delivery of explanation letters for employees as required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track adherence to HR policies and targets, ensuring key HR metrics are met, including attendance, compliance, and process timelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with the Support Group Leads and teams to address recurring absenteeism and offer solutions to improve attendance rates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help with employee recruitment, onboarding, resignations, terminations, and contract completions, including conducting exit interviews and ensuring proper documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Audit overtime submissions to ensure compliance with company policies and local labour laws.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform other HR-related tasks as required and work closely with the HR team to support day-to-day operations and HR initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create a positive work environment and foster employee engagement through employee recognition and reward programs, team-building activities, and career development conversations. You will be responsible for implementing retention strategies to reduce employee turnover in the department.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build positive relationships with the team members and create an environment of trust and high impact.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: You\u0026#39;ll work from our office in Kotu.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in The Gambia is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a permanent position.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We help you live your fullest life now- we subsidize gym memberships and fitness classes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A degree in HR, Labor Law, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 5 years of experience in HR management, Recruitment, and Employee Experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good experience in various HR functional areas, especially organisational development and discipline.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate analytical thinking, problem-solving, and decision-making abilities. For example, you could be the think tank of your organization and develop innovative solutions to all people-related issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have solid interpersonal and communication skills, both verbal and written - you write well and keep detailed notes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate credibility and integrity in your communications to ensure that feedback and information flow upwards and downwards—you must be compelling and earn people\u0026#39;s trust.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have the ability to listen, re-adapt, re-iterate, and understand the needs of employees.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are flexible and can manage multiple, complex issues and can prioritize projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can collaborate and build cohesion with other people and team members. You come from a \u0026quot;We\u0026quot; first approach rather than an \u0026quot;I\u0026quot; mindset.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025363004,"name":"People Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4024030004,"name":"Gambia (GM)","location":"Banjul, The Gambia","child_ids":[],"parent_id":4064261004}]},{"absolute_url":"https://www.wave.com/en/careers/job/5835028004?gh_jid=5835028004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":5067516004,"location":{"name":"Remote"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":5835028004,"updated_at":"2026-06-04T14:36:52-04:00","requisition_id":"1990","title":"Portfolio Manager","company_name":"Wave","first_published":"2026-04-16T16:55:59-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How you’ll help us achieve it\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for an experienced portfolio manager with excellent analytical skills to help us grow our Financial Services products, inclusive of consumer and merchant lending, savings and insurance. Many of these products are new to market, and you will play a key role in evaluating performance and identifying growth opportunities. For our lending products, you will be a creative thinker developing iterative credit risk frameworks enabling Wave to responsibly provide funding to our customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work to maximize the growth and profitability of Wave’s consumer and merchant Financial Service products across our markets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deeply understand customer usage and behavior towards the product suite, to generate insights which can be actioned into growth opportunities, across the customer lifecycle from acquisition to retention.\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Turn insight into action by experimenting and testing and rapidly scaling successful pilots, in partnership with product, marketing and growth team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create frameworks to track and monitor key performance indicators and identify trends that impact on business performance\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;For the lending portfolio, ensure we optimize our approach both underwriting (who to lend to) and line assignment (how much to lend)\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Rigorously deep dive into performance of each lending product, against a full KPI scorecard - driving root analysis of what is working well, and what needs to be optimized\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify relevant data sources to support risk modeling, in markets where traditional sources such as credit risk bureaus are often limited\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop collections and recovery strategies\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and track market and macroeconomic trends\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This is a remote position and can work remotely from anywhere (between UTC -5 and +4) with reliable Internet access.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and are calculated using a transparent formula. For this role, depending on your level and location, we offer a salary of $142,000 - $203,300 USD, paid in your local currency equivalent plus a generous equity package.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Major benefits:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Subsidized health insurance for you and your dependents and retirement contributions (both vary from country to country)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;6 months fully paid parental leave and subsidized fertility assistance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited vacation with a 20-day minimum requirement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$10,000 annual charitable donation matching\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in lending in a portfolio management, credit risk or commercial management position, in a financial services or fintech company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in other financial products such as savings, insurance or payments is a strong advantage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent data analysis and interpretation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a proven ability to create, implement and monitor credit risk strategies, with experience of using non-traditional data sources to create credit decisioning frameworks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record operating across multiple markets or regions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Have an inquisitive mindset, using data to seek insights, and able to create hypothesis where data is not available\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enjoy working at pace, and are able to iterate and test quickly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are highly articulate, able to communicate complex ideas and insights\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can operate with ambiguity and adjust quickly to changing priorities and conditions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have strong commercial acumen, capable of identifying trade-offs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are passionate about creating responsible financial solutions that can enhance customers lives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a proven ability to create, implement and monitor credit risk strategies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a strong sense of ownership and seek to achieve excellence in everything you do\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025369004,"name":"Product","child_ids":[],"parent_id":null}],"offices":[{"id":4012010004,"name":"Remote","location":null,"child_ids":[4064286004,4062949004,4062950004,4062951004,4062952004,4062953004,4062954004],"parent_id":null}]},{"absolute_url":"https://www.wave.com/en/careers/job/6004411004?gh_jid=6004411004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5158041004,"location":{"name":"Kinshasa, Democratic Republic of the Congo"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Temporary","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"full-time","value_type":"single_select"}],"id":6004411004,"updated_at":"2026-05-26T06:17:46-04:00","requisition_id":"2079","title":"Premium Cash Assistant","company_name":"Wave","first_published":"2026-05-26T06:17:46-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How you’ll help us to achieve it\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We value being close to our customers and agents, so if you enjoy contact with customers, we have an excellent opportunity for you! \u0026lt;br\u0026gt;As a Premium Cash Assistant, you will be the first point of contact for our customers and agents. Under the supervision of the Premium Cash Officer, you will manage the daily reconciliation of transactions in our Premium Agency based in Bamako or the upcountry.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Help agents nearby with liquidity needs (deposits and withdrawals).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support agent/client needs (Wave\u0026#39;s offer, opening accounts, how the system works, the app, physical card…).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain daily reconciliation of premium points.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure that all cash management transactions are correctly recorded in the treasury system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Request promptly sufficient funds to ensure rebalance with agents/clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Report any discrepancies or challenges encountered to the Premium Cash Officer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Report fake bills to Leadership.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: You\u0026#39;ll be based in DRC.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in DRC is required.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a fixed-term position, 6 months contract.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We help you live your fullest life now- we subsidize gym memberships and fitness classes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years experience as a cashier in cash management, reconciliation, liquidity management, cash handling, or delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Finance, Economics, Mathematics, or equivalent.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in French.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience in front-office customer service or in the banking sector.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be very vigilant, detail-oriented, and have strong integrity.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowing Wave products is an added value.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Speaking English and a local language is an added advantage.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Are excessively detail-oriented and seek to achieve excellence in everything you do.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are a self-starter and proactive about achieving ambitious targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Love owning projects - you\u0026#39;re autonomous yet know when to escalate problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to go the distance to get something done.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are comfortable defaulting to over-communication and overreaching when it comes to coordination.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adjust quickly to changing priorities and conditions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-RO1\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4078149004,"name":"Agent Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4065756004,"name":"Democratic Republic of the Congo (CD)","location":"Kinshasa, Democratic Republic of the Congo","child_ids":[],"parent_id":4064261004}]},{"absolute_url":"https://www.wave.com/en/careers/job/6098550004?gh_jid=6098550004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5177305004,"location":{"name":"Ouagadougou, Burkina Faso"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Temporary","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"full-time","value_type":"single_select"}],"id":6098550004,"updated_at":"2026-06-23T13:00:33-04:00","requisition_id":"2105","title":"Premium Cash Officer","company_name":"Wave","first_published":"2026-06-23T13:00:33-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Being close to our customers and agents is essential to us, so if you enjoy working with customers and managing liquidity, the Premium Cash Officer role could be a good fit for you! The Premium Cash Officer\u0026#39;s role within the premium agency would be to manage the agency and be responsible for the daily follow-up and management of agency staff and materials. \u0026lt;br\u0026gt;The Premium Cash Officer should be skilled enough to guide and support Premium Cash Assistants and flexible enough to manage conflicts in the outlet.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage cash in and out between the Safe and PCA accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct end-of-day bill counting and produce a daily bill-counting statement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure that all cash management transactions are correctly recorded in the treasury system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promptly request sufficient funds to ensure rebalance with agents/clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure transactions with cash-in-transit companies (Cash-in/Cash-out).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Report discrepancies or challenges encountered by Premium Cash Assistants.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Report fake bills to management.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure that furniture and materials are in good condition and that the office is well secured.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage and, if needed, escalate relevant feedback to management that may impact the agency\u0026#39;s activity.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: You\u0026#39;ll be based in Ouagadougou, Kaya, Banfora, Dedougou or Tenkodogo.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in Burkina is required.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a fixed-term position with a 6-month contract.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We help you live your fullest life now- we subsidize gym memberships and fitness classes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At least 2 years of experience as a cashier in cash management, reconciliation, liquidity management, cash handling, or delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Finance, Economics, Mathematics, or an equivalent.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in French.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience in front-office customer service or in the banking sector.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be very vigilant, detail-oriented, and have strong integrity.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowing Wave products is an added value.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Speaking English and a local language (Moore, Dioula) is an added advantage.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Are excessively detail-oriented and seek to achieve excellence in everything you do.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are a self-starter and proactive about achieving ambitious targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Love owning projects - you\u0026#39;re autonomous yet know when to escalate problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are comfortable defaulting to over-communication and overreaching in coordination.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adjust quickly to changing priorities and conditions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4078149004,"name":"Agent Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4012008004,"name":"Burkina Faso (BF)","location":"Ouagadougou, Burkina Faso","child_ids":[4064285004],"parent_id":4064261004}]},{"absolute_url":"https://www.wave.com/en/careers/job/5737018004?gh_jid=5737018004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5019719004,"location":{"name":"Bamako, Mali"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"full-time","value_type":"single_select"}],"id":5737018004,"updated_at":"2026-05-07T11:42:11-04:00","requisition_id":"1895","title":"Premium Cash Officer","company_name":"Wave","first_published":"2026-03-31T09:19:23-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Being close to our customers and agents is fundamental for us. If you thrive on customer interaction and have a knack for managing liquidity, the Premium Cash Officer position might be a perfect fit.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Premium Cash Officer within our premium agency, your primary responsibility would be overseeing the agency\u0026#39;s operations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage cash in and out between the Safe and PCA accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hold end-of-day bill counting and produce a daily bill counting statement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure that all cash management transactions are correctly recorded in the treasury system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promptly request sufficient funds to ensure rebalance with agents/clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure transactions with cash-in-transit companies (Cash in/Cash out).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Report discrepancies or challenges encountered by Premium Cash Assistants.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Report fake bills to management.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure that furniture and materials are in good use and that\u0026amp;nbsp;the office is well secured.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage and, if needed, escalate relevant feedback to management that may impact the agency\u0026#39;s activity.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: You\u0026#39;ll be based in the upcountry (Gao or Tombouctou).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in Mali is required.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a fixed-term position, 6 months contract.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We help you live your fullest life now- we subsidize gym memberships and fitness classes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience as a cashier in cash management, reconciliation, liquidity management, cash handling, or delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Finance, Economics, Mathematics, or an equivalent.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in French.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience in front-office customer service or in the banking sector.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be very vigilant, detail-oriented, and have strong integrity.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowing Wave products is an added value.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Speaking English and a local language ( Bamanakan or Soninke) is an added advantage.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Are excessively detail-oriented and seek to achieve excellence in everything you do.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are a self-starter and proactive about achieving ambitious targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Love owning projects - you\u0026#39;re autonomous yet know when to escalate problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are intellectually curious and creative in the way you go about tackling problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are comfortable defaulting to over-communication and overreaching when it comes to coordination.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adjust quickly to changing priorities and conditions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4078149004,"name":"Agent Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4012009004,"name":"Mali (ML)","location":"Bamako, Mali","child_ids":[],"parent_id":4064261004}]},{"absolute_url":"https://www.wave.com/en/careers/job/6016110004?gh_jid=6016110004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5163334004,"location":{"name":"Banjul, The Gambia"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"full-time","value_type":"single_select"}],"id":6016110004,"updated_at":"2026-06-08T16:32:58-04:00","requisition_id":"2090","title":"Procurement Admin ","company_name":"Wave","first_published":"2026-06-08T16:32:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As our organization continues to grow rapidly, we\u0026#39;re looking for someone proactive, detail-oriented, and passionate about efficient systems to help strengthen our procurement operations. This is a dynamic role with plenty of room for professional and personal growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reporting directly to the Senior Buyer, the Procurement Admin will play a key role in ensuring all purchasing activities strictly adhere to our procurement policies. You\u0026#39;ll support procurement needs across departments, help identify and build relationships with reliable suppliers, and ensure timely, cost-effective delivery of goods and services.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll also take on the responsibility of managing procurement operations in Côte d\u0026#39;Ivoire, contributing directly to our operational excellence across the regions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide administrative support to the Senior Buyer \u0026amp;amp; Procurement Officer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare and issue purchase orders, handle the signature process, and share them with vendors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure the completeness and accuracy of procurement documentation (contracts, SSM, PO).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track purchase requests and follow up with internal stakeholders for signature and validation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keep procurement trackers and reporting dashboards up to date.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track order status and delivery timelines with vendors to ensure alignment with internal collaborators.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain the contract repository and documentation while supporting contract lifecycle monitoring (renewals, expirations, and amendments).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Liaise with Finance for invoice matching and payment processing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with requesting departments to clarify needs and timelines for basic requests.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key Details\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location\u0026lt;strong\u0026gt;:\u0026lt;/strong\u0026gt; You\u0026#39;ll work from our office in The Gambia and may travel to field locations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in The Gambia is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a permanent position.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents; we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care upon their return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fluent in English.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 3 years of relevant experience in an administrative position.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A Bachelor\u0026#39;s Degree or its equivalent in Administration, Business, Procurement, Accounting, or Logistics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated professional knowledge and skills, with the ability to anticipate and manage risks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in the private or financial sector is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate exceptional organizational discipline, managing your time and high-volume workloads with precision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Possess advanced technical proficiency in Google Workspace, specifically in leveraging spreadsheets for data management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Uphold rigorous procurement standards, ensuring total compliance and documentation accuracy in every transaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply strong analytical reasoning to solve complex problems and streamline operational workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thrive within multicultural environments, exhibiting the cultural intelligence needed to collaborate across diverse global teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Model the highest standards of integrity, serving as an exemplary lead while maintaining strict confidentiality regarding sensitive information.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate with influence, effectively coordinating with internal partners and managing multiple simultaneous requests.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025367004,"name":"Finance","child_ids":[],"parent_id":null}],"offices":[{"id":4024030004,"name":"Gambia (GM)","location":"Banjul, The Gambia","child_ids":[],"parent_id":4064261004}]},{"absolute_url":"https://www.wave.com/en/careers/job/5969515004?gh_jid=5969515004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5141973004,"location":{"name":"Dakar, Senegal"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":5969515004,"updated_at":"2026-05-07T11:42:11-04:00","requisition_id":"2031","title":"Project Lead","company_name":"Wave","first_published":"2026-04-14T07:51:45-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;To achieve our mission, Wave partners with a range of organizations to enable seamless payments for essential services. As a Payments Projects Lead, you’ll play a central role in driving large, complex, cross-functional initiatives at the intersection of Product and Payments. This includes owning end-to-end delivery of strategic projects, such as B2B initiatives, while collaborating closely with internal teams and working extensively with both field and corporate partners.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the end-to-end management of complex, cross-functional ops project to scale payments for new products and partners .\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take complete ownership of critical ops projects, making sure we communicate and address every blocker we encounter.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive these projects fast, through close collaboration and great communication with our product teams and our corporate and informal merchant facing ops teams.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take great notes and keep project docs live and up to date at all times, so we can work asynchronously and across borders without delay.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Talk to users, corporate partners and informal merchants in the field, asking probing questions to get insights and clarify blockers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a problem solver, think out of the box and be proactive.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: You\u0026#39;ll work from our office in Dakar and may travel to field locations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in Senegal.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a permanent position.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in retail sectors and/or FMCG, ideally with a background in project management or consulting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s or Master’s degree in Project Management, Business Administration, or a related field, with strong knowledge of fintech, mobile money, banking, or payments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience managing large, complex and cross-functional projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills in English and French, with experience collaborating across internal teams and external partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized and detail-oriented, able to track multiple projects in a fast-changing environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive problem solver, able to identify risks, raise blockers, and drive projects to completion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytics skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Enjoy collaborating and communicating with multiple stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have strong interpersonal skills as you will interact with a variety of stakeholders, both internal and external.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Love owning projects end-to-end, you work autonomously but know when to escalate issues to internal teams or external partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are skilled at managing multiple projects simultaneously and keeping track of shifting priorities,\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adapt quickly to changing conditions and priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are resourceful and curious, finding ways to make things work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ask questions proactively, request clarifications, and follow up regularly to ensure progress.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are data-driven and a critical thinker with basic technical aptitude.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4061594004,"name":"Payments","child_ids":[],"parent_id":null}],"offices":[{"id":4012012004,"name":"Senegal (SN)","location":"Dakar, Senegal","child_ids":[],"parent_id":4064261004}]},{"absolute_url":"https://www.wave.com/en/careers/job/5777172004?gh_jid=5777172004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":5039346004,"location":{"name":"OpCo"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":5777172004,"updated_at":"2026-05-07T11:42:11-04:00","requisition_id":"1927","title":"Regional Lead Spontaneous Application","company_name":"Wave","first_published":"2026-01-21T12:45:22-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p data-start=\u0026quot;219\u0026quot; data-end=\u0026quot;470\u0026quot;\u0026gt;To support our continued expansion, we are hiring for Regional Leads across our operating countries. This role is critical to scaling both our agent network and\u0026amp;nbsp;\u0026lt;span style=\u0026quot;margin: 0px; padding: 0px;\u0026quot;\u0026gt;our active user base sustainably\u0026lt;/span\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;702\u0026quot; data-end=\u0026quot;1062\u0026quot;\u0026gt;You will own end-to-end regional execution, including agent acquisition and management, field-based distribution, user growth and retention, and operational excellence on the ground. This is a hands-on leadership role for someone who thrives in the field, uses data to guide decisions, and knows how to build, motivate, and scale high-performing teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own regional agent network expansion/user growth, ensuring both strong agent coverage and sustained active usage of Wave products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and manage field-based teams responsible for agent acquisition, distribution, and on-the-ground execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure agents are recruited, contracted, trained, activated, and compliant, including KYC and AML/CTF requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive user acquisition and retention through agent-led and field-distribution channels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor performance against targets, using data to identify risks, unblock issues, and continuously improve results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate agent liquidity management to maintain reliable cash and e-value availability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the agent lifecycle, including performance improvement, churn, closures, and asset recovery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with cross-functional teams to deliver operational excellence, compliance, and high-quality customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;margin: 0px; padding: 0px;\u0026quot;\u0026gt;Location: Must be located in one of our operating countries\u0026amp;nbsp;\u0026lt;strong\u0026gt;(Burkina Faso, Mali, Niger, Senegal, Côte d\u0026#39;Ivoire, Gambia, Sierra Leone, etc.)\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fluent in English - this role will interact regularly with non-French speakers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Master’s degree in Business Administration, Marketing, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Speak both French and English fluently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 5 years of relevant work experience, specifically managing an agent network / User acquisition, and a minimum of 3 years of experience managing field-based teams.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills and comfort working with Google Sheets and operational tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in telecom, financial services, payments, FMCG, or similar high-scale field operations preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Communicate clearly, frequently, and proactively in writing and in person.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are highly detail-oriented while still able to think strategically.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take ownership and move fast, knowing when to escalate risks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enjoy building and leading strong teams against ambitious targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptable, resilient, and comfortable with changing priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deeply user-centric, always thinking from the customer’s perspective.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are tech-savvy and quick to onboard to new systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Value teamwork, humility, and continuous learning.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;#LI-MS1\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4078149004,"name":"Agent Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4064261004,"name":"OpCo","location":null,"child_ids":[4012008004,4012013004,4014030004,4088599004,4012014004,4012764004,4024030004,4012009004,4012012004,4047225004,4065756004,4089203004,4089204004,4064285004,4064284004,4064276004,4064279004,4064280004,4064281004],"parent_id":null}]},{"absolute_url":"https://www.wave.com/en/careers/job/5648275004?gh_jid=5648275004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4979181004,"location":{"name":"Dakar, Senegal"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":5648275004,"updated_at":"2026-05-18T09:55:41-04:00","requisition_id":"1777","title":"Risk \u0026 Internal Control Officer","company_name":"Wave","first_published":"2025-09-29T17:31:18-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As a Risk and Internal Control Officer, your mission is to safeguard Wave\u0026#39;s operations by proactively identifying, assessing, and mitigating risks across all domains: strategic, operational, financial, technological, and reputational. You will play a critical role in enabling the organization to take controlled risks by designing and implementing robust internal control systems, conducting rigorous fraud and process analysis, and strengthening our risk culture.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;With a learner\u0026#39;s mindset and strong analytical skills, you will support Wave\u0026#39;s sustainable growth in Senegal by securing operational resilience, protecting user trust, and guiding leadership in strategic decision-making through data-driven insights and optimized control solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will report directly to the Risk and Internal Control Lead in Senegal.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support the implementation of Wave\u0026#39;s risk management framework, including contributing to the design, deployment, and monitoring of internal control systems tailored to our business environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help identify and evaluate risks related to key activities, processes, information systems, production tools, and external events.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct risk assessments for new products, features, or process changes, in alignment with the company\u0026#39;s scaling strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the development and improvement of risk identification and prioritization systems, including relevant protection mechanisms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and perform preventive and detective controls based on the company\u0026#39;s risk profile and follow up on their effectiveness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in promoting a risk-aware culture by supporting awareness campaigns, training, and documentation initiatives across departments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor internal reporting and escalation mechanisms to ensure timely detection, investigation, and resolution of risk issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support periodic reporting on risk and internal control matters, including dashboards and incident summaries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the anticipation of risk trends, analyze emerging risks, and assess their potential impact on Wave\u0026#39;s operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in preparing documentation and materials for risk committee meetings or communications with external stakeholders (e.g., auditors, partners, or regulators).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Propose optimized process improvements based on control findings and risk assessments to support better decision-making by leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with operational, finance, compliance, and other teams to align controls and risk mitigation strategies with business priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform ad hoc control reviews or risk investigations as needed by the business.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: You\u0026#39;ll work from our office in Senegal and may travel to field locations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in Senegal.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a Permanent position.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We help you live your fullest life now- we subsidize gym memberships and fitness classes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At least a Bachelor\u0026#39;s degree in Finance, Accounting, Risk Management, Business, Economics, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum 5 years of experience in internal control, permanent control, or internal audit.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 2 years of hands-on experience in risk management activities (risk assessment, risk mapping, mitigation planning, etc.); knowledge of fraud and/or compliance is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills with a proven ability to conduct detailed technical investigations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in French and English, both written and spoken.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in mobile money operations or the financial services sector is an advantage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior exposure to international companies or multicultural environments is a strong plus.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Are results-driven with a proactive \u0026quot;get it done\u0026quot; mindset.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring high emotional and cultural intelligence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thrive in fast-paced, high-pressure environments and can manage multiple priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a strong track record of collaboration across cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are intellectually curious, creative in problem-solving, and view challenges as opportunities to learn.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work autonomously, take ownership, and know when to escalate or seek support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Default to over-communication to ensure clarity, alignment, and smooth coordination.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exercise sound judgment and maintain strict confidentiality when handling sensitive matters.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Possess sharp analytical skills to assess complex data, spot patterns, and draw actionable insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Propose practical and effective solutions to mitigate risks and address emerging challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Show adaptability and resilience when priorities or operations shift.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Uphold the highest standards of ethics and integrity in decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate strong attention to detail and thoroughness in all control and risk-related tasks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate and influence effectively across all levels, from frontline teams to senior leadership.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4078181004,"name":"Risk \u0026 Fraud","child_ids":[],"parent_id":null}],"offices":[{"id":4012012004,"name":"Senegal (SN)","location":"Dakar, Senegal","child_ids":[],"parent_id":4064261004}]},{"absolute_url":"https://www.wave.com/en/careers/job/5840416004?gh_jid=5840416004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5070024004,"location":{"name":"Abidjan, Côte d'Ivoire"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"full-time","value_type":"single_select"}],"id":5840416004,"updated_at":"2026-05-07T11:42:11-04:00","requisition_id":"2007","title":"Sales Representative","company_name":"Wave","first_published":"2026-04-01T08:48:55-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Payment Sales Representative, you will be part of the Corporate team and will be responsible for prospecting and acquiring new corporate businesses. You will also help create revenue-generating commercial products that corporates will appreciate to increase our non-P2P revenue.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Source business partnerships for Wave\u0026#39;s business products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in the elaboration of the sales strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Figure out how we grow our business customer base day after day.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build relationships to enable Wave to grow and operate effectively in Côte d’Ivoire.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide feedback from daily activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the Payment strategy in specific locations within Côte d’Ivoire.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prospect and acquire new corporates at targeted locations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide feedback from daily field operations that impact other departments and activities, such as marketing and agent management teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supporting the growth of our operational activities - figuring out how we can grow our merchant customer base day after day within an assigned region of Côte d’Ivoire.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: You\u0026#39;ll work from our office in Abidjan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You must have work authorization in Côte d’Ivoire.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a permanent position.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We help you live your fullest life now- we subsidize gym memberships and fitness classes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fluent in French, with a good command of English.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Sales, Administration, or Business Management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 3 years experience in a similar position.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Worked in the field force with a proven track record in building segmentation and targeting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated analytical abilities and problem-solving skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Industry experience and use of a CRM.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Have strong sales skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a strong network or pipeline of potential corporate clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate tenacity and a willingness to go the distance to get something done.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are comfortable defaulting to over-communication and overreaching when it comes to coordination.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are excessively detail-oriented and seek to achieve excellence in everything you do.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are client-oriented and have strong interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are a diplomatic speaker.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a teamwork spirit.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4061594004,"name":"Payments","child_ids":[],"parent_id":null}],"offices":[{"id":4012013004,"name":"Cote d'Ivoire (CI)","location":"Abidjan, Côte d'Ivoire","child_ids":[4064284004],"parent_id":4064261004}]},{"absolute_url":"https://www.wave.com/en/careers/job/5822980004?gh_jid=5822980004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5061510004,"location":{"name":"Kinshasa, Democratic Republic of the Congo"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":5822980004,"updated_at":"2026-05-07T11:42:11-04:00","requisition_id":"1978","title":"Senior Legal Counsel (New Markets)","company_name":"Wave","first_published":"2026-03-11T12:03:50-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Legal Counsel, you will serve as the primary legal advisor supporting Wave\u0026#39;s growth in DRC \u0026amp;amp; new markets, and facilitate expansion in alignment with business requirements following regulatory approvals in other regions.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will partner closely with the business to achieve its objectives through robust contracting, effective legal risk management, and the delivery of clear, practical strategies and solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll be responsible for:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Contracting\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drafting and negotiating contracts for all Wave core products and services (agents, payments, procurement) to protect the commercial and legal interests of the business and maximize value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engaging in complex/high-value contract negotiations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Managing and improving the contracting process, i.e., implementing the contracts policy, contract management software, electronic signature software, physical archiving, and other processes, across countries.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Legal operations\u0026lt;/strong\u0026gt;:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Implementing group legal team policies and proposing periodic modifications to the same based upon practical experience, legal developments, and industry best practice, e.g., contracts policy, data privacy policy, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide cross-functional legal administrative support by ensuring the administrative follow-up of legal documentation for new markets, including the centralisation, traceability, and ongoing updating of legal information.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Litigation\u0026lt;/strong\u0026gt;: Implementing procedures to manage claims and disputes, including pre-action case management, mediation, arbitration, and litigation.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;People support\u0026lt;/strong\u0026gt;: Legal support for employment contracts, disciplinary matters, and terminations.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Company secretarial\u0026lt;/strong\u0026gt;: Managing company secretarial matters across legal entities.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Risk management\u0026lt;/strong\u0026gt;: Working with the Risk and Controls teams to implement mitigations and related controls in respect of legal risks.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data privacy and consumer protection\u0026lt;/strong\u0026gt;:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Developing the data privacy compliance strategy in collaboration with other functions.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Building relations with data privacy regulators across the region.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Regulatory support\u0026lt;/strong\u0026gt;: providing legal support on licensing and regulatory matters, and on applications for mobile money licenses in other Francophone countries, in support of lead lawyers responsible for regulatory affairs, and in collaboration with external counsel, if required.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Building and managing relationships with our external law firms.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engaging in other aspects of the legal function and other special projects as topics arise.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: Can work from Wave\u0026#39;s offices in the Democratic Republic of Congo.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Travel: Plan to travel 20% of the time to operating markets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reports to the Head of Legal, responsible for Francophone expansion and new markets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula based on your level of experience and location.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We pay your health insurance premium for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We help you live your most whole life now - we subsidize gym memberships and fitness classes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A law degree from an accredited and leading law school and be a qualified lawyer in a Francophone African jurisdiction (OHADA, Cameroon, DRC regulation).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience as an in-house lawyer in technology, finance, fintech, or mobile money in a leading regional or global organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent in French and English.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills (both written and oral) and the ability to communicate knowledge of the law in a manner that is easily understood and applied.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent legal drafting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong planning, organizational, and management skills, and the ability to meet deadlines.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Are excessively detail-oriented and strive for excellence in everything you undertake.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;I am a self-starter and proactive about achieving ambitious targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take the initiative and be proactive about achieving ambitious goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excel at troubleshooting and resolving issues, even under pressure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are willing to go the extra mile to ensure tasks are completed successfully.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adjust quickly to shifting priorities and dynamic conditions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster strong relationships and inspire the best in others.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have strong written and verbal communication skills, with the ability to make complex legal concepts clear and practical.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate exceptional planning, organizational, and management abilities, consistently meeting deadlines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively manage legal risks with foresight and precision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Approach legal matters with strategic insight and a focus on long-term impact.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025361004,"name":"Legal","child_ids":[],"parent_id":null}],"offices":[{"id":4065756004,"name":"Democratic Republic of the Congo (CD)","location":"Kinshasa, Democratic Republic of the Congo","child_ids":[],"parent_id":4064261004}]},{"absolute_url":"https://www.wave.com/en/careers/job/5973396004?gh_jid=5973396004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5144049004,"location":{"name":"Banjul, The Gambia"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"full-time","value_type":"single_select"}],"id":5973396004,"updated_at":"2026-05-07T11:42:11-04:00","requisition_id":"2037","title":"Support Group Lead","company_name":"Wave","first_published":"2026-04-20T05:41:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As Support Group lead, you will manage and lead a team of customer support representatives. You will set goals and targets for your team, monitor team performance, and ensure that the team provides excellent customer service and addresses customer issues promptly and efficiently.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage the customer support day-to-day functions of your team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond and escalate customer support issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement customer support processes to enhance customer satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Formulate and revise customer support policies and promote their implementation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Inform the team of all new information related to products, procedures, and trends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess support statistics and prepare detailed reports on the findings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Delivering performance evaluations and following the disciplinary process according to company policy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have 1-on-1s every month with the customer support representatives assigned to you.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Report relevant information to support team leads to ensure the service functions effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess Support representatives monthly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Listen to phone calls and improve quality.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: Kotu, The Gambia\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorisation in The Gambia is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a permanent position.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized childcare when you return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We help you live your fullest life now! We subsidize gym memberships and fitness classes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English and local languages.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least one year of experience as a customer support representative (call center, customer service).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;One year of experience as a Customer Service Manager.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work flexible hours.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate tenacity and a willingness to go the distance to get something done: work flexible hours.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can think strategically and lead.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are comfortable defaulting to over-communication and overreaching in coordination.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are excessively detail-oriented and seek to achieve excellence in everything you do.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are client-oriented and have strong interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are a diplomatic speaker.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a teamwork spirit.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are available every day of the week, including weekends, if necessary.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have significant experience managing a large team of Support Representatives.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025365004,"name":"Support","child_ids":[],"parent_id":null}],"offices":[{"id":4024030004,"name":"Gambia (GM)","location":"Banjul, The Gambia","child_ids":[],"parent_id":4064261004}]},{"absolute_url":"https://www.wave.com/en/careers/job/6018887004?gh_jid=6018887004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":5164728004,"location":{"name":"Bamako, Mali"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":6018887004,"updated_at":"2026-06-11T08:45:02-04:00","requisition_id":"2092","title":"Support Group Lead","company_name":"Wave","first_published":"2026-06-11T06:09:40-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are going through a fascinating period of growth in the Customer Support team and are looking for a Support Group Lead to join our thrilling journey ahead. Someone who is bordering on obsessive about offering a world-class customer experience and who puts our customers at the heart of everything they do.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As Support Group Lead, you will manage and lead a team of customer support representatives. You will set goals and targets for your team, monitor team performance, and ensure that the team provides excellent customer service and addresses customer issues promptly and efficiently.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage the customer support day-to-day functions of your team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond and escalate customer support issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement customer support processes to enhance customer satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Formulate and revise customer support policies and promote their implementation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Inform the team of any new information regarding products, procedures, and trends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess support statistics and prepare detailed reports on the findings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Delivering performance evaluations and following the disciplinary process according to company policy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have 1-on-1s every month with the customer support representatives assigned to you.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Report relevant information to support team leads to ensure the service functions effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess Support representatives monthly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Listen to phone calls and improve quality.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: Bamako, Mali.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in Mali is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a permanent position.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized childcare when you return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We help you live your fullest life now! We subsidize gym memberships and fitness classes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fluency in French \u0026amp;amp; Bambara.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Intermediary level in English.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2 + years of experience as a Customer Service Manager or equivalent.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1+ year of experience as a Customer Service Representative.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate tenacity and a willingness to go the distance to get something done: work flexible hours.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can think strategically and lead.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are comfortable defaulting to over-communication and overreaching in coordination.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are excessively detail-oriented and seek to achieve excellence in everything you do.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are client-oriented and have strong interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are a diplomatic speaker.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a teamwork spirit.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are available every day of the week, including weekends, if necessary.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a good understanding of customer service processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are familiar with data analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are uncomfortable with conflict.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can explain decisions using numbers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have significant experience managing a large team of Support Representatives.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025365004,"name":"Support","child_ids":[],"parent_id":null}],"offices":[{"id":4012009004,"name":"Mali (ML)","location":"Bamako, Mali","child_ids":[],"parent_id":4064261004}]},{"absolute_url":"https://www.wave.com/en/careers/job/6009994004?gh_jid=6009994004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":5160565004,"location":{"name":"Ouagadougou, Burkina Faso"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"full-time","value_type":"single_select"}],"id":6009994004,"updated_at":"2026-06-02T12:36:23-04:00","requisition_id":"2085","title":"Support Quality \u0026 Training Officer","company_name":"Wave","first_published":"2026-06-02T11:34:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are going through a fascinating period of growth in the Customer Support team and are looking for a Support Quality \u0026amp;amp; Training Officer to join our thrilling journey ahead. Someone who is bordering on obsessive about offering a world-class customer experience and who puts our customers at the heart of everything they do.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop customer support training materials like digital presentations, manuals, and instructional videos\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor, evaluate, and score inbound calls against established quality assurance instruments and standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare procedures and policies regarding sales techniques and the appropriate support representatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensures the customer Support Representatives adhere to predetermined quality assurance standards and the business\u0026#39;s standard operating procedures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Schedule and conduct training sessions on various customer support topics to prepare and support new employees\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Train experienced employees on new or updated customer support procedures to improve performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Observe the daily operations of the customer support employees and identify any areas of improvement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Liaise with team leaders and managers to conduct on-the-job coaching\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Measure the effectiveness of training sessions and prepare individual or team progress reports\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure employees keep up their productivity and maintain high levels of customer satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Uses a quality monitoring data management system to compile and track performance at the team and individual levels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;Provide verbal and written feedback to support representatives monthly and as appropriate\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: Ouagadougou, Burkina Faso\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contract type: Permanent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in Burkina Faso is required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We help you live your fullest life now! We subsidize gym memberships and fitness classes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fluent in French with intermediate proficiency in English\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;University degree or relevant experience in customer service\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1+ year of experience as a Customer Support Representative\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience as a Quality and Training Officer, including monitoring performance and delivering training programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in Excel, Microsoft Office Suite, Periscope, and Front\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You can discern priority tasks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate tenacity and a willingness to go the distance to get something done\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are comfortable defaulting to over-communication and overreaching when it comes to coordination\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are excessively detail-oriented and seek to achieve excellence in everything they do\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are client-oriented and have strong interpersonal skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are tech-savvy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are available every day of the week, including weekends, if necessary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have significant experience training large teams\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025365004,"name":"Support","child_ids":[],"parent_id":null}],"offices":[{"id":4012008004,"name":"Burkina Faso (BF)","location":"Ouagadougou, Burkina Faso","child_ids":[4064285004],"parent_id":4064261004}]},{"absolute_url":"https://www.wave.com/en/careers/job/6008902004?gh_jid=6008902004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":5160063004,"location":{"name":"Banjul, The Gambia"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"full-time","value_type":"single_select"}],"id":6008902004,"updated_at":"2026-06-01T05:14:49-04:00","requisition_id":"2084","title":"Support Quality \u0026 Training Officer","company_name":"Wave","first_published":"2026-05-29T07:50:56-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are going through an extremely exciting period of growth in the Customer Support team. We are looking for a Support Quality \u0026amp;amp; Training Officer to join our thrilling journey ahead. Someone who is bordering on obsession about offering a world-class customer experience and who puts our customers at the heart of everything they do.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop customer support training materials like digital presentations, manuals, and instructional videos.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor, evaluate and score inbound calls against established quality assurance instruments and standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare procedures and policies regarding sales techniques and the appropriate support representatives\u0026#39; conduct.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensures the customer Support Representatives adhere to predetermined quality assurance standards and the business’s standard operating procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Schedule and conduct training sessions on various customer support topics to prepare and support new employees.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Train experienced employees on new or updated customer support procedures to improve performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Observe the daily operations of the customer support employees and identify any areas of improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Liaise with team leaders and managers to conduct on-the-job coaching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Measure the effectiveness of training sessions and prepare individual or team progress reports.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure employees keep up their productivity and maintain high levels of customer satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use a quality monitoring data management system to compile and track performance at the team and individual levels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;Provide verbal and written feedback delivery to support representatives monthly and as appropriate.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: The Gambia.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contract type: Permanent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in The Gambia is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We help you live your fullest life now! We subsidize gym memberships and fitness classes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fluency in local languages and English.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 1 year of experience as a Customer Support Representative.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1 year of experience as a Quality and/ or Training Officer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with computers, Google Docs, and performance management software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of customer service processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong abilities to monitor and conduct training.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You can discern priority tasks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate tenacity and a willingness to go the distance to get something done.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are comfortable defaulting to over-communication and overreaching when it comes to coordination.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are excessively detail-oriented and seek to achieve excellence in everything you do.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are client-oriented and have strong interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a strong ability to schedule training sessions via Zoom or Google Meet tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are a diplomatic speaker.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a teamwork spirit.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are available every day of the week, including weekends, if necessary.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have significant experience training large teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025365004,"name":"Support","child_ids":[],"parent_id":null}],"offices":[{"id":4024030004,"name":"Gambia (GM)","location":"Banjul, The Gambia","child_ids":[],"parent_id":4064261004}]},{"absolute_url":"https://www.wave.com/en/careers/job/6020613004?gh_jid=6020613004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":5165606004,"location":{"name":"Bamako, Mali"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"full-time","value_type":"single_select"}],"id":6020613004,"updated_at":"2026-06-14T11:19:55-04:00","requisition_id":"2096","title":"Support Quality \u0026 Training Officer","company_name":"Wave","first_published":"2026-06-14T11:19:55-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are going through a fascinating period of growth in the Customer Support team and are looking for a Support Quality \u0026amp;amp; Training Officer to join our thrilling journey ahead. Someone who is bordering on obsessive about offering a world-class customer experience and who puts our customers at the heart of everything they do.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop customer support training materials like digital presentations, manuals, and instructional videos.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor, evaluate, and score inbound calls against established quality assurance instruments and standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare procedures and policies regarding sales techniques and the appropriate support representatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensures the customer Support Representatives adhere to predetermined quality assurance standards and the business\u0026#39;s standard operating procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Schedule and conduct training sessions on various customer support topics to prepare new employees and support them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Train experienced employees on new or updated customer support procedures to improve performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Observe the daily operations of customer support employees and identify areas for improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Liaise with team leaders and managers to conduct on-the-job coaching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Measure the effectiveness of training sessions and prepare individual or team progress reports.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure employees maintain productivity and high levels of customer satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Uses a quality monitoring data management system to compile and track performance at the team and individual levels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;Provide verbal and written feedback to support representatives monthly and as appropriate.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: Bamako, Mali.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contract type: Permanent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in Mali is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We help you live your fullest life now! We subsidize gym memberships and fitness classes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fluency in French, Bambara, and intermediate-level English.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A Bachelor\u0026#39;s degree in any discipline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 1 year of experience as a Customer Support Representative.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2 years of experience as a Quality \u0026amp;amp; Training Officer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with Excel, Office Suite, Periscope, and Front.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of customer service processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong abilities to monitor and conduct training.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Can discern priority tasks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate tenacity and a willingness to go the distance to get something done.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are comfortable defaulting to over-communication and overreaching when it comes to coordination.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are excessively detail-oriented and seek to achieve excellence in everything they do.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are client-oriented and have strong interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are tech-savvy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are available every day of the week, including weekends, if necessary.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have significant experience training large teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025365004,"name":"Support","child_ids":[],"parent_id":null}],"offices":[{"id":4012009004,"name":"Mali (ML)","location":"Bamako, Mali","child_ids":[],"parent_id":4064261004}]},{"absolute_url":"https://www.wave.com/en/careers/job/6097812004?gh_jid=6097812004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5176967004,"location":{"name":"Abidjan, Côte d'Ivoire; Banjul, The Gambia; Dakar, Senegal"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Temporary","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":6097812004,"updated_at":"2026-06-19T10:40:27-04:00","requisition_id":"2103","title":"Undergraduate Internship","company_name":"Wave","first_published":"2026-06-19T07:43:54-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How you\u0026#39;ll help us achieve it:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot; style=\u0026quot;text-align: left; line-height: 1;\u0026quot;\u0026gt;Wave is now the largest financial institution in Senegal, with over 7 million users. And we\u0026#39;re still in the early days of our product roadmap and potential impact on people\u0026#39;s everyday lives.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\n\u0026lt;div\u0026gt;We are excited to announce multiple Undergraduate Internship opportunities across Wave Senegal, Côte d\u0026#39;Ivoire, and The Gambia in the following teams:\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Open Internship Opportunities\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(53, 152, 219); line-height: 1;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(53, 152, 219);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Procurement\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div style=\u0026quot;line-height: 1;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Procurement helps teams access the goods and services they need to operate effectively. You\u0026#39;ll see how suppliers, purchasing processes, and internal teams work together to keep the business running smoothly.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(53, 152, 219); line-height: 1;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(53, 152, 219);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Compliance\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div style=\u0026quot;line-height: 1;\u0026quot;\u0026gt;Compliance helps ensure Wave operates in line with regulatory requirements and internal policies. Gain insight into how these standards are applied across different parts of the business.\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(53, 152, 219); line-height: 1;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(53, 152, 219);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;People Operations (HR)\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div style=\u0026quot;line-height: 1;\u0026quot;\u0026gt;People Operations supports employees throughout their journey at Wave, from hiring and onboarding to engagement and day-to-day support. Learn how teams help create a positive employee experience.\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(53, 152, 219); line-height: 1;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(53, 152, 219);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Product\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div style=\u0026quot;line-height: 1;\u0026quot;\u0026gt;Product teams work closely with customers and internal stakeholders to improve the user experience. Get a closer look at how ideas move from concept to implementation.\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(53, 152, 219); line-height: 1;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(53, 152, 219);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Marketing\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div style=\u0026quot;line-height: 1;\u0026quot;\u0026gt;\u0026amp;nbsp;Marketing helps connect customers with Wave\u0026#39;s products and services. Discover how campaigns, content, and brand initiatives are developed and delivered.\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(53, 152, 219);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(53, 152, 219);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Corporate Events\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div style=\u0026quot;line-height: 1;\u0026quot;\u0026gt;Corporate Events teams help create engaging experiences for Wave employees. See how events are planned, coordinated, and delivered.\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(53, 152, 219);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(53, 152, 219);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Treasury\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div style=\u0026quot;line-height: 1;\u0026quot;\u0026gt;\u0026amp;nbsp;Treasury manages the movement of funds across the business and supports financial operations. Develop an understanding of the processes that help keep money moving efficiently.\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(53, 152, 219);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(53, 152, 219);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Legal\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div style=\u0026quot;line-height: 1;\u0026quot;\u0026gt;Legal teams support the business through contract review, regulatory compliance, and day-to-day legal operations. Gain insight into the role legal plays in partnerships, new initiatives, and business growth.\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(53, 152, 219);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(53, 152, 219);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Risk \u0026amp;amp; Internal Control\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div style=\u0026quot;line-height: 1;\u0026quot;\u0026gt;\u0026amp;nbsp;Risk \u0026amp;amp; Internal Control helps ensure the business operates in a safe, effective, and accountable way. See how teams identify potential issues, improve processes, and strengthen day-to-day operations.\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(53, 152, 219);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(53, 152, 219);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Finance\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div style=\u0026quot;line-height: 1;\u0026quot;\u0026gt;\u0026amp;nbsp;Finance teams support decision-making through budgeting, financial reporting, and analysis. See how financial data is turned into insights that help guide the business.\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(53, 152, 219);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(53, 152, 219);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;People Operations (HR) \u0026amp;amp; Office Management\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div style=\u0026quot;line-height: 1;\u0026quot;\u0026gt;People Operations (HR) \u0026amp;amp; Office Management supports employees and the day-to-day running of our offices. Learn how teams help create a positive employee experience while keeping operations running smoothly.\u0026lt;/div\u0026gt;\n\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Internship Timeline\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;Three months - running from July to October.\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Who we are Looking for\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested\u0026quot; data-stringify-type=\u0026quot;unordered-list\u0026quot; data-list-tree=\u0026quot;true\u0026quot; data-indent=\u0026quot;0\u0026quot; data-border=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;Students who require an internship to complete their degree qualification.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Undergraduates who are curious and willing to learn.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0); font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Why Wave?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested\u0026quot; data-stringify-type=\u0026quot;unordered-list\u0026quot; data-list-tree=\u0026quot;true\u0026quot; data-indent=\u0026quot;0\u0026quot; data-border=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(0, 0, 0);\u0026quot; data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0);\u0026quot;\u0026gt;Gain practical experience.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(0, 0, 0);\u0026quot; data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0);\u0026quot;\u0026gt;Work alongside industry experts and learn from the best.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;color: rgb(0, 0, 0);\u0026quot; data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0);\u0026quot;\u0026gt;Opportunity for networking and mentorship.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested\u0026quot; data-stringify-type=\u0026quot;unordered-list\u0026quot; data-list-tree=\u0026quot;true\u0026quot; data-indent=\u0026quot;0\u0026quot; data-border=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;Studying a course related to one of the internship opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proof of ongoing education.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;How to Apply\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;Please select the country and internship opportunity you wish to apply for from the dropdowns below.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Application deadline\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;June 26, 2026.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We look forward to receiving your applications.\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025367004,"name":"Finance","child_ids":[],"parent_id":null}],"offices":[{"id":4012013004,"name":"Cote d'Ivoire (CI)","location":"Abidjan, Côte d'Ivoire","child_ids":[4064284004],"parent_id":4064261004},{"id":4024030004,"name":"Gambia (GM)","location":"Banjul, The Gambia","child_ids":[],"parent_id":4064261004},{"id":4012012004,"name":"Senegal (SN)","location":"Dakar, Senegal","child_ids":[],"parent_id":4064261004}]}],"meta":{"total":54}}