{"jobs":[{"absolute_url":"https://www.wave.com/en/careers/job/6144282004?gh_jid=6144282004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5200505004,"location":{"name":"Freetown, Sierra Leone"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":6144282004,"updated_at":"2026-08-18T07:26:44-04:00","requisition_id":"2209","title":"Agent Liquidity Lead","company_name":"Wave","first_published":"2026-08-18T07:26:44-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re hiring an Agent Liquidity Lead in Sierra Leone. The successful candidate will effectively manage agent liquidity and cash operations in Sierra Leone, to ensure that our agent liquidity and customer needs at agents are sufficiently and cost effectively met. They will continually review and improve agent liquidity, CIT operations and security standards and processes and ensure strict SLA adherence to all cash operations core requirements with Cash In Transit firms, our staff and our agents.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and lead a skilled team capable of responding to the fast growing Wave environment in Sierra Leone.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop necessary materials for a sustainable and structured liquidity department.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be on top of the liquidity status nationwide.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify priority areas and come up with innovative solutions to Wave’s liquidity needs.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Plan and coordinate liquidity logistics amongst our agent network (and rebalancing points being bank, Cash in Transit companies and potential Premium Agents) for an optimal and seamless cash flow per month.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the agent network in the country with minimal liquidity distress.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adhere to all security standard requirements and procedures diligently and report any challenges proactively and promptly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform other duties that may be assigned from time to time through your line manager.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: You\u0026#39;ll be based in Freetown, with frequent travels in the upcountry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in Sierra Leone is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a permanent position.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English \u0026amp;amp; Krio.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in Cash movements / Cash-In-Transit / Treasury.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience in team management.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree in Finance, Accounting , Business Management or comparable field.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with Excel and/or Google sheet.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel 50% of the time within Sierra Leone.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong on integrity.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience in Customer Relationship Management.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of agent network management, and negotiation skills.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You Might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Understand the local liquidity challenge in a rapidly scaling agent network and the approaches to ensuring adequate liquidity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have strong analytical skills / Strong proficiency in Excel.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are good at process documentation and effective at knowledge transfer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are adaptable and a creative thinker, and willing to iterate and fail quickly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate effectively and often, both in writing and in-person, to the point of over-communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are great at upholding integrity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Think about culture and process from the users\u0026#39; perspective.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have led a team whose role was to ensure the efficient day to day running of an agent network.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate tenacity and a willingness to go the distance to get something done.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4078149004,"name":"Agent Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4047225004,"name":"Sierra Leone (SL)","location":"Freetown, Sierra Leone","child_ids":[],"parent_id":4064261004}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6144282004/ai_opt_out"},{"absolute_url":"https://www.wave.com/en/careers/job/6139588004?gh_jid=6139588004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":5198142004,"location":{"name":"Freetown, Sierra Leone"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":6139588004,"updated_at":"2026-08-18T03:49:16-04:00","requisition_id":"2202","title":"Agent Operations Regional Lead","company_name":"Wave","first_published":"2026-08-11T13:14:08-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re seeking an Agent Operations Regional Lead to join our team in Sierra. Reporting to the Agent Operations Lead, the role holder will oversee all Wave agent network acquisition and operations management for the assigned region by supervising all the activities of the agent openers and liaising with the respective agent admin teams to attain the set targets in the region.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Coordinate the Agent Openers to identify opportunity areas for new agent locations and to acquire required agents in accordance with the set agent selection criteria and guidelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure the Agent Openers recruit agents in compliance with legal and policy requirements, per the defined procedure, and that all agents in your region have executed valid contracts and are trained on their contents before they sign.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure all agents are trained and certified (all products and procedures). This includes Know Your Customer (KYC) and Anti-Money Laundering/Countering the Financing of Terrorism (AML/CTF) as per the defined agent training procedures and requirements. It also includes delivering supplies and coordinating outlet branding.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate the monitoring of cash/e-value availability at agents, in liaison with Liquidity and Agent Quality Territory teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage teams to monitor agent vs. target performance through reports on emerging issues and assessments of the region\u0026#39;s performance.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate the Identification of Agents for Closure (as per internal procedure), recover Wave items and equipment, and ensure branding material is removed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be the primary contact person for your region\u0026#39;s agency network, acquiring \u0026amp;amp; Wave products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute operational excellence, cost management, and compliance with internal policies and regulatory guidelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion excellent customer service and implementation of quality service delivery standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Key details\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: Sierra Leone. Willingness to relocate to other regions if needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in Sierra Leone is required.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a permanent position.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Requirements\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fluent in English, Krio and in any additional local language.\u0026amp;nbsp;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of relevant work experience specifically managing an agent network in Sierra Leone, including minimum 2 years of experience managing field-based teams.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must have worked and overseen agent network activities in the upcountry.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;You might be a good fit if you\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Communicate effectively and often, both in writing and in person, to the point of over-communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are detail-oriented and strive for excellence in everything you do.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are a self-starter and proactive about achieving ambitious targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enjoy owning projects - you\u0026#39;re autonomous yet know when to escalate problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;I have built and led strong teams that achieved key results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adjust quickly to changing priorities and conditions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Think about culture and process from the users\u0026#39; perspective.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are tech-savvy: comfortable navigating Excel and onboarding to new tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are honest.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4078149004,"name":"Agent Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4047225004,"name":"Sierra Leone (SL)","location":"Freetown, Sierra Leone","child_ids":[],"parent_id":4064261004}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6139588004/ai_opt_out"},{"absolute_url":"https://www.wave.com/en/careers/job/5679105004?gh_jid=5679105004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":4993607004,"location":{"name":"Ouagadougou, Burkina Faso"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":5679105004,"updated_at":"2026-08-18T03:49:12-04:00","requisition_id":"1822","title":"Agent Operations Regional Lead ","company_name":"Wave","first_published":"2025-10-16T05:46:57-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Wave is now the largest financial institution in Senegal, with over 7 million users. And, we\u0026#39;re still in the early days of our product roadmap and potential impact on people\u0026#39;s everyday lives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re hiring a Regional Lead to join our Agent Operations team in Burkina Faso. Reporting to the Agent Ops Lead, the role holder will oversee all Wave agent network acquiring and operations management for the assigned region by supervising all the activities of the agent openers and liaising with the respective agent admin teams to attain the set targets in the region.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Agent growth: \u0026lt;/strong\u0026gt;Coordinate the Agent Openers in identifying opportunity areas for new agent locations and acquiring required agents according to the set agent selection criteria and guidelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Agent Contracting: \u0026lt;/strong\u0026gt;Ensure the Agent Openers recruit agents in compliance with the legal and policy requirements as per the defined procedure. Ensure all agents in your region have executed valid contracts and are trained on the contents of the contract before they sign it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Agent Activation \u0026amp;amp; Training: \u0026lt;/strong\u0026gt;Ensure all agents are trained and certified (for all products and procedures). This includes Know Your Customer (KYC) and AML/CTF as per the defined agent training procedure and requirements. It also includes delivering supplies and coordinating outlet branding.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Agent Ongoing Liquidity Management: \u0026lt;/strong\u0026gt;Coordinate the cash / e-value availability monitoring at agents in liaison with Liquidity and Agent Quality Territory teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Risk Management and Routine Visitation: \u0026lt;/strong\u0026gt;Manage the teams in Monitoring Agent vs. target performance through Reports on emerging issues and assessments of the region\u0026#39;s performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Agent Churn: \u0026lt;/strong\u0026gt;Coordinate the Identification of Agents for Closure (as per internal procedure), recover Wave items and equipment, and ensure branding material is removed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Be the primary contact person for all agency networks acquiring \u0026amp;amp; Wave products in your region:\u0026lt;/strong\u0026gt; Execute operational excellence, manage costs, and ensure compliance with internal policies and regulatory guidelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion excellent customer service and implementation of quality service delivery standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: You\u0026#39;ll work from our offices at Bobo-Dioulasso.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in BF is required.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contract type: Permanent Contract\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fluent in English - this role will interact regularly with non-French/non-Moore speakers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Master’s degree in a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Speak both French and English fluently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 5 years of relevant work experience, specifically managing an agent network in Burkina Faso, and a minimum of 2 years of experience managing field-based teams.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must have worked and overseen agent network activities in the upcountry.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Communicate effectively and often, both in writing and in person, to the point of over-communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are detail-oriented and seek to achieve excellence in everything you do.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are a self-starter and proactive about achieving ambitious targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enjoy owning projects - you\u0026#39;re autonomous yet know when to escalate problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have built and led strong teams in achieving key results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adjust quickly to changing priorities and conditions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Think about culture and process from the users\u0026#39; perspective.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are tech-savvy: comfortable navigating Excel and onboarding to new tools.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;#LI-MS1\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4078149004,"name":"Agent Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4012008004,"name":"Burkina Faso (BF)","location":"Ouagadougou, Burkina Faso","child_ids":[4064285004],"parent_id":4064261004}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/5679105004/ai_opt_out"},{"absolute_url":"https://www.wave.com/en/careers/job/6122276004?gh_jid=6122276004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5190417004,"location":{"name":"Freetown, Sierra Leone"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Temporary","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"full-time","value_type":"single_select"}],"id":6122276004,"updated_at":"2026-08-18T03:49:15-04:00","requisition_id":"2172","title":"Agent Operations Territory Lead","company_name":"Wave","first_published":"2026-07-24T04:30:41-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;How \u0026lt;/span\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;you\u0026#39;ll\u0026lt;/span\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt; help us achieve it\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;We are hiring an Agent Operations Territory Lead to manage product rollouts and supervise agents in different cities. You will also represent Wave, oversee our distribution and marketing, interact with users, and interview people about their needs and problems related to money transfers and financial services.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;In this role, you\u0026#39;ll;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;Manage agent recruitment by leading a team of agent openers who will recruit and train agents within your territory.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;Ensure agent quality and compliance with legal and policy requirements.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;Guarantee the agent network \u0026lt;/span\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;is fully trained\u0026lt;/span\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt; on applications, the contents of the contract before signing, rebalancing options, fraud management, etc.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;Collaborate with the BTL team to have a well-branded and equipped agent network.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;Collaborate with the agent liquidity team to monitor the cash and float availability at agent locations.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;Manage risk through routine visits to report emerging issues and assess agents\u0026#39; performance in your territory.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;Identify underperforming agents, close them, recover Wave items and equipment, and ensure that branding material is removed.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;Be the primary contact for all agency networks acquiring Wave products in your territory.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;Champion excellent customer service among distributors and agents within your territory.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;Requirements\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;Fluent in English and Krio with a good command of the local language.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;At least 2 years of relevant work experience, specifically managing an agent network in Sierra Leone, including a minimum of 1 year of experience managing field-based teams.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Sales, Marketing, or an equivalent.\u0026amp;nbsp;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;Key details\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;Location: This is a field role. You will be based in the upcountry and may travel to other field locations nationwide based on business needs.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;Contract type: 6 months fixed-term contract.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;Work authorization in Sierra Leone is required.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;You might be a good fit if \u0026lt;/span\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;you\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;Have great leadership and people management skills.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;Are\u0026lt;/span\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt; excited about working in the field, as this is a largely field-operations role.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;Are detail-oriented and seek to achieve excellence in everything you do.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;Are a clear and proactive communicator, able to independently follow through on tasks and manage team priorities effectively.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;Enjoy teamwork, but also know how to work well independently.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;Communicate effectively and often, both in writing and in person, to the point of over-communication.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;Demonstrate tenacity and a willingness to go the distance to get something done.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;Are tech-savvy: comfortable navigating Excel and onboarding new tools.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;Act with integrity at all times, maintaining honesty, transparency, and confidentiality in handling sensitive information and building trust across teams.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4078149004,"name":"Agent Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4047225004,"name":"Sierra Leone (SL)","location":"Freetown, Sierra Leone","child_ids":[],"parent_id":4064261004}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6122276004/ai_opt_out"},{"absolute_url":"https://www.wave.com/en/careers/job/5982358004?gh_jid=5982358004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5147383004,"location":{"name":"Niamey, Niger"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Temporary","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":5982358004,"updated_at":"2026-08-18T03:49:13-04:00","requisition_id":"2044","title":"Agent Operations Territory Lead","company_name":"Wave","first_published":"2026-05-05T06:06:45-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are hiring Agent Operations Territory Leads to manage product rollouts and supervise agents in different cities. You will also represent Wave, oversee our distribution and marketing, interact with users, and conduct interviews with individuals about their needs and concerns related to money transfer and financial services.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage agent recruitment by leading a team of agent openers who will recruit and train agents within your territory.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure agent quality and compliance with legal and policy requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guarantee the agent network is fully trained on applications, the contents of the contract before signing, rebalancing options, fraud management, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the BTL team to have a well-branded and equipped agent network.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the agent liquidity team to monitor the cash and float availability at agent locations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage risk through routine visits to report emerging issues and assess the performance of agents in your territory.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify underperforming agents, close their accounts, recover Wave items and equipment, and ensure that branding materials are removed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary contact for all agency networks acquiring Wave products within your territory.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion excellent customer service among distributors and agents within your territory.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fluent in French and with a good command of the local language.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 2 years of relevant work experience, specifically managing an agent network in Niger, including a minimum of 1 year of experience managing field-based teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Located or willing to relocate in the following cities: Tahoua, Arlit, Dogondoutchi, and Maradi.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Sales, Marketing, or an equivalent.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: This is a field role. You will be based in the upcountry and may travel to other field locations nationwide, as needed, to support business requirements.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contract type: 6 months fixed-term contract.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in Niger is required.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate strong leadership and people management skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Feel energized by field work, as this role is heavily operations-focused.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pay close attention to detail and strive for excellence in everything you do.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate clearly and proactively, independently following through on tasks and effectively managing team priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thrive in teamwork while also performing well independently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Show intellectual curiosity, approach problems creatively, and view failure as a catalyst for innovation and growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate frequently and effectively, both in writing and in person — even to the point of over-communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Display tenacity and a willingness to go the extra mile to complete tasks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are tech-savvy, comfortable working with Excel, and are able to adopt new tools.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-MS1\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4078149004,"name":"Agent Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4014030004,"name":"Niger (NE)","location":"Niamey, Niger","child_ids":[],"parent_id":4064261004}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/5982358004/ai_opt_out"},{"absolute_url":"https://www.wave.com/en/careers/job/6100728004?gh_jid=6100728004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5178370004,"location":{"name":"Abidjan, Côte d'Ivoire"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":6100728004,"updated_at":"2026-08-18T03:49:13-04:00","requisition_id":"2113","title":"Agent Quality Officer","company_name":"Wave","first_published":"2026-06-26T12:25:46-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for an Agent Quality Officer to assess our agent network on an ongoing basis and identify weaknesses, providing us with relevant data likely to help improve service quality and agent network reliability\u0026lt;strong\u0026gt;.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Travel and visit on a regular basis assigned Wave’s agents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Audit agents on a regular basis to ensure that they are complying with their code of conduct.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Inspect agencies\u0026#39; environment to detect possible concerns and areas for improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Check on the completeness of the agents’ compliance documentation.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write brief reports detailing the experience after each wave agent visit.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Investigate the field team’s adherence to the process and policies through field visits.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Disclose competing interests, including dislike of particular Wave points.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ll be based in Abidjan, with travels in the upcountry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in Cote d\u0026#39;Ivoire.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a permanent position.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience in a similar position.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Business Administration, Finance, Internal Control or any related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English and French.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good communication, writing and interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Great attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Well organized and flexible.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Process thinking.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Have worked in the field - either in selling, communication or distribution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have experience in assessing service quality or conducting surveys/data collection.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate effectively and often, both in writing and in-person, to the point of over-communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are detail-oriented and seek to achieve excellence in everything you do.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adjust quickly to changing conditions and any environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Great at data gathering, reporting and analytics to draw insightful conclusions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adjust quickly to changing priorities and conditions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are self-motivating with a focus on self-improvement.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4078149004,"name":"Agent Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4012013004,"name":"Cote d'Ivoire (CI)","location":"Abidjan, Côte d'Ivoire","child_ids":[4064284004],"parent_id":4064261004}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6100728004/ai_opt_out"},{"absolute_url":"https://www.wave.com/en/careers/job/6113596004?gh_jid=6113596004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5186305004,"location":{"name":"Abidjan, Côte d'Ivoire"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"full-time","value_type":"single_select"}],"id":6113596004,"updated_at":"2026-08-18T03:49:14-04:00","requisition_id":"2135","title":"AML Transaction Monitoring Analyst ","company_name":"Wave","first_published":"2026-07-14T07:41:55-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are looking for an AML Investigator familiar with money laundering trends and comfortable investigating complex cases to support our Financial Security Team’s mission to prevent, detect, and report suspicious activity. The position will report to our Compliance Lead in Côte d\u0026#39;Ivoire.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;In this role, you will;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Conduct investigations on alerts generated by our AML Transaction Monitoring system.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Participate in enhancing alerts to reduce overall false positives and prioritize the investigation of suspicious activity.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Support the Financial Security Manager in reviewing reports generated by other Analysts.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Contribute to the effectiveness of the Transaction Monitoring System by identifying weaknesses and proposing improvement measures.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Contribute to the generation of Financial Security reports.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Participate in awareness-raising and training activities relating to financial security.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Carry out investigations into suspicious transactions and activities.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Prepare suspicious transaction reports.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Contribute to drafting reports and dashboard updates for Decision Makers.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Assist the Financial Security Manager in ensuring the implementation of embargo restrictions issued by the regulator, with the approval of Wave\u0026#39;s governing body.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Gather information about requisitions from law enforcement authorities and/or the financial intelligence authority.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Other duties may be assigned as required.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: You\u0026#39;ll work from our office in Abidjan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ECOWAS work authorization is strongly preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a permanent contract.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We help you live your fullest life now- we subsidize gym memberships and fitness classes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Proficiency in spoken and written French and English.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Bachelor’s degree or above in IT, finance, criminology, Risk Management, or other relevant disciplines.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;At least 1 year of relevant experience in AML Transaction Monitoring and/or Sanctions Screening at a financial institution.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Compliance certifications, such as ACAMS, are a plus.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Proficient knowledge of AML/CFT risks.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Good knowledge of UEMOA financial security regulations.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you have\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Strong computer skills.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Strong analytical skills.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Good communication skills, both verbal and written.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Self-motivated and able to work under pressure.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Good attention to detail and seek excellence in everything you do.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Intellectual curiosity and creativity in the way you go about tackling problems.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;A positive attitude and embracing failure as a means to spark innovation and growth.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;A willingness to go the distance to get something done.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience working in a fast-paced environment and can adapt quickly to changing priorities.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4077736004,"name":"Compliance","child_ids":[],"parent_id":null}],"offices":[{"id":4012013004,"name":"Cote d'Ivoire (CI)","location":"Abidjan, Côte d'Ivoire","child_ids":[4064284004],"parent_id":4064261004}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6113596004/ai_opt_out"},{"absolute_url":"https://www.wave.com/en/careers/job/6113582004?gh_jid=6113582004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5186297004,"location":{"name":"Niamey, Niger"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":6113582004,"updated_at":"2026-08-18T03:49:14-04:00","requisition_id":"2134","title":"Assistant Controller ","company_name":"Wave","first_published":"2026-07-14T07:40:45-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a Finance professional who’s resourceful, organised, and proactive about getting things done. You\u0026#39;ll be responsible for helping develop and maintain an effective financial and accounting unit as we rapidly scale our business in Niger.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;In this role, you\u0026#39;ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Represent the Finance unit towards external stakeholders:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Review and monitor company financial transactions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comply with financial, legal, and regulatory requirements by studying existing and new legislation, enforcing adherence to requirements, and advising on needed actions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accounting controls by preparing and recommending policies and procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the external auditor relationship and ensure the organisation is compliant with accounting standards\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Oversee the Finance team:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Recruit, train, mentor, and develop staff.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interact with Product Managers to ensure new products are correctly designed from both accounting and tax perspectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead by living Wave\u0026#39;s values, and ensure they\u0026#39;re deeply ingrained within your team.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: You\u0026#39;ll work from our office in Niamey and may travel to field locations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorisation in Niamey is required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a permanent position\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer 26 weeks of\u0026amp;nbsp; parental leave for mothers and 4 weeks for fathers, in addition to subsidised child care when they return to work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Master’s degree in Accounting, Finance, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 8 years of progressive experience across auditing, accounting, or corporate finance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience navigating financial reporting requirements and regulatory frameworks in Niger.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of successfully managing and resolving statutory tax audits.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Full professional fluency in both French and English (essential for regular collaboration with international, non-French speaking stakeholders).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional time management, critical thinking, and analytical problem-solving capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong interpersonal communication and leadership skills, with a proven ability to manage, mentor, and develop staff.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to lead by example while maintaining the highest standards of professional integrity, ethics, and dependability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven resilience and the ability to deliver high-quality results under pressure and within tight timelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Executive-level written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced proficiency in computer applications, particularly Microsoft Word and Excel.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience within a reputable external audit firm is considered a distinct advantage.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Possess robust technical accounting and advanced financial reporting skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are highly meticulous, detail-oriented, and consistently drive for operational excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are a strategic thinker who is comfortable challenging the status quo to improve processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are strictly deadline-driven and excel at managing competing priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are intellectually curious, creative in your approach to problem-solving, and view failures as opportunities for continuous innovation and growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate strong project ownership—acting with high autonomy while possessing the situational awareness to escalate critical issues when necessary.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are comfortable defaulting to proactive over-communication and cross-functional coordination.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Know how to maintain absolute confidentiality and discretion when handling sensitive financial or corporate information.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adjust seamlessly to shifting priorities and fluid conditions while optimizing time management strategies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025367004,"name":"Finance","child_ids":[],"parent_id":null}],"offices":[{"id":4014030004,"name":"Niger (NE)","location":"Niamey, Niger","child_ids":[],"parent_id":4064261004}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6113582004/ai_opt_out"},{"absolute_url":"https://www.wave.com/en/careers/job/6119722004?gh_jid=6119722004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5189491004,"location":{"name":"Malawi (MW)"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":6119722004,"updated_at":"2026-08-18T03:49:15-04:00","requisition_id":"2169","title":"Assistant Financial Controller","company_name":"Wave","first_published":"2026-07-21T03:37:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Wave is now the largest financial institution in Senegal, with over 7 million users. And we\u0026#39;re still in the early days of our product roadmap and potential impact on people\u0026#39;s everyday lives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a finance professional who’s resourceful, organised, and proactive about getting things done. You\u0026#39;ll be responsible for helping develop and maintain an effective financial and accounting unit as we rapidly scale our business in Malawi.\u0026lt;br\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026amp;nbsp;In this role, you\u0026#39;ll;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Represent the Finance unit towards external stakeholders:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Review and monitor company financial transactions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the Finance unit towards external stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comply with financial, legal and regulatory requirements by studying existing and new legislation, enforcing adherence to requirements, and advising on needed actions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accounting controls by preparing and recommending policies and procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the external auditor relationship and ensure the organisation is compliant with accounting standards\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Oversee the Finance team:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Recruit, train, mentor and develop staff.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interact with Product Managers to ensure new products are correctly designed from both accounting and tax perspectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead by living Wave\u0026#39;s values, and ensure they\u0026#39;re deeply ingrained within your team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: You\u0026#39;ll work from our office in Lilongwe and may travel to field locations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorisation in Malawi is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a permanent position.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula. We run performance reviews twice a year and award bonuses to strong performers who have been with the company for more than 6 months.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer 26 weeks of\u0026amp;nbsp; parental leave for mothers and 4 weeks for fathers, in addition to subsidised child care when they return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Master’s degree in Accounting or Finance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 8 years of experience in Auditing/Accounting/Finance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with financial reporting requirements in Malawi.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing tax audits.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional time management, critical thinking and problem-solving skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Great interpersonal communication and leadership skills, with the ability to communicate and manage staff.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to lead by example and demonstrate a strong sense of integrity, ethics and dependability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Professional written and oral communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good computer skills, especially in Word and Google Sheets/Excel.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in an audit firm will be an added advantage.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Possesses strong accounting and reporting skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are excessively detail-oriented and seek to achieve excellence in everything you do.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are a critical thinker who likes to challenge the status quo.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are deadline-orientated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Love owning projects; you\u0026#39;re autonomous yet know when to escalate problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are comfortable defaulting to over-communication and overreaching when it comes to coordination.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Know how to maintain confidentiality when dealing with sensitive information.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adjust quickly to changing priorities and conditions while managing time factors.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025367004,"name":"Finance","child_ids":[],"parent_id":null}],"offices":[{"id":4089204004,"name":"Malawi (MW)","location":null,"child_ids":[],"parent_id":4064261004}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6119722004/ai_opt_out"},{"absolute_url":"https://www.wave.com/en/careers/job/6129464004?gh_jid=6129464004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":5193166004,"location":{"name":"Remote"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":6129464004,"updated_at":"2026-08-21T10:02:04-04:00","requisition_id":"2190","title":"Chief Technology Officer ","company_name":"Wave","first_published":"2026-08-05T06:22:08-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a CTO who wants to own engineering end to end: the systems, the people, and the standards for a company whose work changes lives.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Keep us moving fast as we get bigger: We deliberately favour fewer processes, simple designs, and deeply understood tools, because that\u0026#39;s what lets a small team operate a system this important. Your job is to protect that as the headcount grows and ensure more ownership per engineer, and a clear view of where complexity is worth the tradeoff.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own reliability: Wave is the financial system for tens of millions of people. You\u0026#39;ll set the standards for uptime, incident response, and how carefully we change things that move money and you\u0026#39;ll be accountable when we fall short.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and lead the leadership layer: You\u0026#39;ll inherit 5 direct reports and an engineering organization of ~132 people including security, data and infrastructure. You will be responsible for hiring, developing, and where necessary replacing engineering managers and directors. You\u0026#39;ll be personally involved in senior hiring.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set our vision on AI: Set our vision on AI. We’re already seeing AI accelerate product velocity, but we think we’re in the early days of what we can do with AI in our apps and to move faster across the org. We want you to make Wave a truly AI forward organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support expansion. Wave already has over 25M users with accelerating growth. This scale and each new market brings new challenges and constraints. You’ll help us plan the right architecture and organizational structure to help us grow smoothly and consistently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent engineering to the company. Wave is very transparent, whether that’s defaulting to public conversations in slack, frequent Ask Wave Anything sessions, or defaulting to writing public docs to explain major decisions. You\u0026#39;ll communicate openly and clearly about what engineering is doing and why, to an audience that includes engineers, non-engineers, our leadership team, and our when needed regulators.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reports to:\u0026lt;/strong\u0026gt; Drew Durbin, CEO.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Team:\u0026lt;/strong\u0026gt; Around ~132 engineers across 5 teams (Payment, User-facing products, Internal, non-product teams and platform) plus 5 leaders. Engineering teams are co-led by Product Managers and an engineering manager.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stack:\u0026lt;/strong\u0026gt; Python 3 with mypy on the backend, GraphQL API layer, Postgres and Redis, Kotlin/Jetpack on Android (our main client), Swift/SwiftUI on iOS, TypeScript and React on the web. Infrastructure on GCP, managed with Kubernetes and Terraform. Most backend work happens in a large Python monolith, deployed across multi-country architecture. Current in-flight work includes agentic developer tooling, a large scale migration of our databases, and some refactoring of our monolith.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; This is a fully remote role. Candidates must be based in one of our talent hub countries (Spain, UK, East Coast of USA, Canada, Kenya, Ghana) or in one of our operating markets in Africa including Senegal, Côte d\u0026#39;Ivoire, or Burkina Faso etc. Expect to travel to our markets a minimum of twice per year to stay close to local realities, products, teams and of course our users. Wave covers all costs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation: \u0026lt;/strong\u0026gt;Our salaries are competitive and are calculated using a transparent formula. For this role, depending on your level and location, we offer a salary of up to $356,500 USD, plus a generous equity package:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Wave provides a yearly $1,200 stipend to support coworking meetups with teammates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Major benefits:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Subsidized health insurance for you and your dependents and retirement contributions (both vary from country to country).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;6 months of fully paid parental leave and subsidized fertility assistance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible vacation, with most folks taking between 21-30 days exclusive of statutory holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$10,000 annual charitable donation matching.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Process: \u0026lt;/strong\u0026gt;The process runs up to 5 conversations, including 2 technical discussions. We want this to be a 2-way assessment: as much a chance for you to evaluate us as for us to get to know you. Along the way you\u0026#39;ll meet our CEO, Head of People, Head of Product, both Engineering Directors, and a senior leader from one of our markets.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve managed an engineering organization of at ~100 people, including managers who manage others. You can describe how your own job changed as the org grew.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a software engineering background and are good at it. You can still read code and follow a technical argument to the end.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve been accountable for a system where failure was expensive: money, safety, or regulated data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve hired senior engineering leaders, and you\u0026#39;ve moved someone out of a role that wasn\u0026#39;t working. You can talk about both honestly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You write well. Clear, short, and persuasive, for readers who aren\u0026#39;t engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a clear and positive point of view on AI in engineering: something you\u0026#39;ve tried, changed, or abandoned, not a plan to look into it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You believe in what we\u0026#39;re building and can say why without being prompted.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;You might be a good fit if you\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Would rather run a great team than be the smartest engineer in the room, and don\u0026#39;t feel a loss in that trade.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are comfortable being the person who says the unwelcome thing in a meeting, and can do it without making it personal.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Change your mind in public when the evidence changes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prefer the simplest system that works to the most interesting one.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Care about what our users actually experience: how long a transfer takes on a bad network, what happens to a shop owner when a deposit fails and bring that up unprompted when discussing infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take responsibility for outcomes rather than processes, including when the outcome is bad.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are drawn to a company that publishes its numbers internally every month, expects direct feedback in both directions, and would rather be embarrassingly honest than comfortable.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025366004,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4012010004,"name":"Remote","location":null,"child_ids":[4064286004,4062949004,4062950004,4062951004,4062952004,4062953004,4062954004],"parent_id":null}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6129464004/ai_opt_out"},{"absolute_url":"https://www.wave.com/en/careers/job/6111579004?gh_jid=6111579004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5184046004,"location":{"name":"Abidjan, Côte d'Ivoire"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":6111579004,"updated_at":"2026-08-18T03:49:14-04:00","requisition_id":"2129","title":"Corporate Events Coordinator","company_name":"Wave","first_published":"2026-07-08T11:04:44-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p class=\u0026quot;isSelectedEnd\u0026quot;\u0026gt;We are looking for a Corporate Events Coordinator who is highly organized and passionate about bringing events to life. In this role, you will be responsible for planning, coordinating, and executing corporate events across Côte d\u0026#39;Ivoire, ensuring every event is delivered seamlessly and creates an exceptional experience for attendees.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;isSelectedEnd\u0026quot;\u0026gt;In this role, you\u0026#39;ll;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage the logistics for recurring corporate conferences or events based in Côte d\u0026#39;Ivoire, such as remote immersions, sporting events, and yearly events such as Women\u0026#39;s Day and an end-of-year party.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with our office management team on travel items, including travel, accommodation, policy updates, visa requirements, etc., for travellers as required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Brainstorm and implement event concepts and themes, such as managing facilities and event details, such as accommodation, decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and monitor on-site event production and day-of rollout (30-35% of time).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Anticipate attendee needs and prepare against potential risks. On event days, proactively handle any arising issues and troubleshoot any emerging problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare event budgets and process invoices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a central coordinator for any employee-facing event in Côte d\u0026#39;Ivoire. In particular:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bringing attention to any event conflicts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensuring that all relevant stakeholders are aware of upcoming Côte d\u0026#39;Ivoire events and that the right people are involved/have approved\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Provide post-event reports and analytics on the effectiveness of each event to improve.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: You\u0026#39;ll work from our office in Abidjan and may travel to field locations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in Côte d\u0026#39;Ivoire is required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a permanent position\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer 26 weeks of\u0026amp;nbsp; parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong organisational and time management skills, and the ability to prioritise.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English and French.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in event management, hospitality, HR, or a related discipline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in marketing and/or public relations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient with the Event Management System and registration tools for managing registration and event logistics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexibility to travel both locally and internationally, as needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate tenacity and a willingness to go the distance to get something done.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have strong collaboration, communication, negotiation, and interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable defaulting to over-communication and overreaching when it comes to coordination.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meticulous attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical in your approach to problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong interpersonal and communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are solution-driven, detail-oriented, and have strong task follow-through.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with and reporting to diverse stakeholders (multinational, multicultural, multilingual).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025363004,"name":"People Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4012013004,"name":"Cote d'Ivoire (CI)","location":"Abidjan, Côte d'Ivoire","child_ids":[4064284004],"parent_id":4064261004}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6111579004/ai_opt_out"},{"absolute_url":"https://www.wave.com/en/careers/job/5984370004?gh_jid=5984370004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5148460004,"location":{"name":"Abidjan, Côte d'Ivoire"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"full-time","value_type":"single_select"}],"id":5984370004,"updated_at":"2026-08-18T03:49:13-04:00","requisition_id":"2050","title":"Corporate Merchant Field Officer","company_name":"Wave","first_published":"2026-04-29T04:45:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a Corporate Merchant Field Officer (CDD-6months) who will be responsible for assessing the merchant network periodically and identifying execution issues and risks in order to help improve the quality of our service and the level of reliability of our merchant network.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Make daily field visits to ensure that the corporate network is working properly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor the activity of merchants and make sure they are transacting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Check the conformity of Wave branding, materials or operations.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Visits and analyze corporate merchants as a Wave customer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Inspects the merchant environment to detect possible concerns and areas for improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performs transactions as a regular customer and asks specific questions to assess service quality and compliance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze and report merchants’ behavior and answers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develops the report (questionnaire) with the full experience of each merchant visited.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow up on field activation and promotion activities and gather data as per the provided template.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze the corporate teams\u0026#39; adherence to processes and policies through random calls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Executes other internal audit admin tasks as may be assigned.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Training of corporate or raise their awareness of processes, business app or best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Check and monitor compliance with commitments (service quality, deadlines, equipment, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be able to support for corporate deployment, corporate setup.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At least 2 years of experience in field roles, assessing service quality or conducting surveys/data collection\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High school diploma or equivalent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good written communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Great attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outstanding memorization abilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Well-organized and flexible.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to conduct duties discreetly and impartially.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good training skills.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good knowledge of google forms, sheet etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in French. English will be a plus.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: You\u0026#39;ll work from our office in CI\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;and may travel to field locations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in CI is required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer 26 weeks of\u0026amp;nbsp; parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Have worked in the field - either in selling, network management, communication or distribution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are result-oriented, with an engaging personality and a good ability to build trust.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate effectively and often, both in writing and in person, to the point of over-communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are detail-oriented and seek to achieve excellence in everything you do.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adjust quickly to changing conditions and any environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Great at data gathering, reporting and analytics to draw insightful conclusions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4061594004,"name":"Payments","child_ids":[],"parent_id":null}],"offices":[{"id":4012013004,"name":"Cote d'Ivoire (CI)","location":"Abidjan, Côte d'Ivoire","child_ids":[4064284004],"parent_id":4064261004}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/5984370004/ai_opt_out"},{"absolute_url":"https://www.wave.com/en/careers/job/5843261004?gh_jid=5843261004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5071340004,"location":{"name":"Freetown, Sierra Leone"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Temporary","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":5843261004,"updated_at":"2026-08-18T03:49:12-04:00","requisition_id":"2013","title":"Customer Support Representative ","company_name":"Wave","first_published":"2026-04-01T14:44:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are going through an extremely exciting period of growth in the Customer Support team. We are looking for a Customer Support Representative to join our thrilling journey ahead. Someone who is bordering on obsession about offering a world-class customer experience and who puts our customers at the heart of everything they do.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary point of contact for customers, providing them with world-class service and support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be responsible for handling customer inquiries and complaints, and work closely with other departments to ensure that customer needs are being met.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Handle customer inquiries and complaints professionally and courteously, escalating issues as necessary.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain up-to-date knowledge of Wave products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use active listening skills to understand customer needs and provide solutions that address those needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in team meetings and contribute to continuous improvement initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Location: Freetown, Sierra Leone.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contract Type: 6-month fixed-term contract.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Fluency in English and Krio.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ \u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;year\u0026#39;s experience in a comparable position (Call center, Customer Service).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Being able to work with flexible schedules.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Demonstrate tenacity and a willingness to go the distance to get something done.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;A strong sense of responsibility and an excellent ability to take initiative.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Are comfortable defaulting to over-communication and overreaching when it comes to coordination.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Are excessively detail-oriented and seek to achieve excellence in everything you do.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Are client-oriented and have strong interpersonal skills.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Are a diplomatic speaker.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Have a teamwork spirit.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience in Customer Service (Mobile wallet or Customer Service Company) or management skills as an added value.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025365004,"name":"Support","child_ids":[],"parent_id":null}],"offices":[{"id":4047225004,"name":"Sierra Leone (SL)","location":"Freetown, Sierra Leone","child_ids":[],"parent_id":4064261004}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/5843261004/ai_opt_out"},{"absolute_url":"https://www.wave.com/en/careers/job/5982368004?gh_jid=5982368004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5147388004,"location":{"name":"Kinshasa, Democratic Republic of the Congo"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Temporary","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"full-time","value_type":"single_select"}],"id":5982368004,"updated_at":"2026-08-18T03:49:13-04:00","requisition_id":"2045","title":"Customer Support Representative ","company_name":"Wave","first_published":"2026-04-27T16:59:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Do you have experience working in customer service or a related field? Are you passionate about delivering excellent customer service? We’re looking for a Customer Support Representative based in Kinshasa to join our global team and help us deliver the best possible experience to our customers.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;In this role, you\u0026#39;ll:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary point of contact for customers, providing them with world-class service and support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be responsible for handling customer inquiries and complaints, and work closely with other departments to ensure customer needs are met.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Handle customer inquiries and complaints professionally and courteously, escalating issues as necessary.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain up-to-date knowledge of Wave products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use active listening to understand customer needs and provide solutions that address them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in team meetings and contribute to continuous improvement initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: Kinshasa.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contract Type: CDD, 6 months.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We help you live your fullest life now- we subsidize gym memberships and fitness classes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fluency in French and local languages.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3 years of experience in a comparable position (Call center, Customer Service).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Being able to work with flexible schedules.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate tenacity and a willingness to go the distance to get something done\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong sense of responsibility and an excellent ability to take initiative\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are comfortable defaulting to over-communication and overreaching when it comes to coordination\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are excessively detail-oriented and seek to achieve excellence in everything you do\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are client-oriented and have strong interpersonal skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are a diplomatic speaker\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a teamwork spirit\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in Customer Service (Mobile wallet or Customer Service Company) or management skills as an added value\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025365004,"name":"Support","child_ids":[],"parent_id":null}],"offices":[{"id":4065756004,"name":"Democratic Republic of the Congo (CD)","location":"Kinshasa, Democratic Republic of the Congo","child_ids":[],"parent_id":4064261004}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/5982368004/ai_opt_out"},{"absolute_url":"https://www.wave.com/en/careers/job/6104755004?gh_jid=6104755004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5180493004,"location":{"name":"Niamey, Niger"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Temporary","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"full-time","value_type":"single_select"}],"id":6104755004,"updated_at":"2026-08-18T03:49:14-04:00","requisition_id":"2120","title":"Customer Support Representative ","company_name":"Wave","first_published":"2026-06-30T10:27:53-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Do you have experience working in customer service or a related field? Are you passionate about delivering excellent customer service?\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a Customer Support Representative based in Niamey to join our global team and help us deliver the best possible experience to our customers.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;In this role, you\u0026#39;ll:\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary point of contact for customers, providing them with world-class service and support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be responsible for handling customer inquiries and complaints and work closely with other departments to ensure that customer needs are being met\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Handle customer inquiries and complaints professionally and courteously, escalating issues as necessary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain up-to-date knowledge of Wave products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use active listening skills to understand customer needs and provide solutions that address those needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in team meetings and contribute to continuous improvement initiatives\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Location: Niamey, Niger\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contract Type: 6-month fixed-term contract\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Fluency in French and Haoussa\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;experience in a comparable position (Call center, Customer Service)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Being able to work with flexible schedules\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Demonstrate tenacity and a willingness to go the distance to get something done\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;A strong sense of responsibility and an excellent ability to take initiative\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Are comfortable defaulting to over-communication and overreaching when it comes to coordination\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Are excessively detail-oriented and seek to achieve excellence in everything you do\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Are client-oriented and have strong interpersonal skills\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Are a diplomatic speaker\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Have a teamwork spirit\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience in Customer Service (Mobile wallet or Customer Service Company) or management skills as an added value\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025365004,"name":"Support","child_ids":[],"parent_id":null}],"offices":[{"id":4014030004,"name":"Niger (NE)","location":"Niamey, Niger","child_ids":[],"parent_id":4064261004}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6104755004/ai_opt_out"},{"absolute_url":"https://www.wave.com/en/careers/job/6126510004?gh_jid=6126510004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5191690004,"location":{"name":"Dakar, Senegal"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":6126510004,"updated_at":"2026-08-18T03:49:16-04:00","requisition_id":"2186","title":"Customer Support Team Lead","company_name":"Wave","first_published":"2026-07-24T10:14:51-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are going through an extremely exciting period of growth in the Customer Support team and are looking for a Support Team Lead to join our thrilling journey ahead. Someone who is bordering on obsessive about offering a world-class customer experience and who puts our customers at the heart of everything they do.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a support team leader, you will be the contact point for our support team members, so you are expected to lead by example, organize work, build reports, handle escalations, and help with ad hoc projects and training.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ensure the smooth functioning of customer support services at Wave.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage and coordinate support team representatives and support team group leads.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build user loyalty by being the voice of Wave when users call in for support or more information.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the Support team, including their schedule, and carry out their performance reviews.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide training and refresher courses for the support team to ensure they strengthen their skills and knowledge.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess and communicate human resources and material needs to achieve all support-related activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with different product teams to improve customer experience, tools, and processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare periodic reports on the support activity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate and lead interview processes for new hires.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make sure OKRs are achieved, and processes are respected.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure quality service for all Wave users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Report bugs detected to engineers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: You\u0026#39;ll work from our office in Senegal.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in Senegal is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a permanent position.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Seven years plus experience in customer service or call center operations with at least 4 years of experience leading a team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A Bachelor\u0026#39;s degree or above in Communications, Business administration, or any other related field. A degree in Management or training in team leading is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in French \u0026amp;amp; English. Other languages or local languages may be an asset.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working at an international company.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Have proven experience in managing a service and support-focused team culture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Love being the first line of support and troubleshooting issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have in-depth knowledge of performance metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are an excellent communicator, both oral and written.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to multi-task efficiently under time pressure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to work with cutting-edge technology and assimilate information rapidly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have good organizational and time-management skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adjust quickly to changing priorities and conditions and cope effectively with complexity and change.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025365004,"name":"Support","child_ids":[],"parent_id":null}],"offices":[{"id":4012012004,"name":"Senegal (SN)","location":"Dakar, Senegal","child_ids":[],"parent_id":4064261004}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6126510004/ai_opt_out"},{"absolute_url":"https://www.wave.com/en/careers/job/5726127004?gh_jid=5726127004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":5014196004,"location":{"name":"Ghana; Kenya; Spain; United Kingdom; United States"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":5726127004,"updated_at":"2026-08-18T03:49:12-04:00","requisition_id":"1880","title":"Engineering Manager-Database Reliability","company_name":"Wave","first_published":"2025-12-03T03:04:21-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(14, 13, 93);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Wave is now the largest financial institution in Senegal and Côte d\u0026#39;Ivoire, with millions of users, growing rapidly year-on-year. And, we’re still in the early days of our product roadmap and potential impact on people’s everyday lives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll lead the database reliability team, which ensures that Wave’s databases are as “always up” as possible and can scale as our user base grows. Database reliability is critical to Wave for two reasons:\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;We’re one of the fastest-growing financial services ever, which causes a steady stream of new scalability challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We’ve become critical infrastructure for many of our users—if we go down, they can’t access their money.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p\u0026gt;Because of this, keeping a reliable and secure infrastructure are two of our top engineering priorities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an engineering manager, you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support the engineers in architecting, maintaining and evolving reliable, high-performance database technologies across multiple environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and coach a diverse, globally distributed team of DB engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shape and refine processes like incident response, postmortems, and capacity planning to ensure smooth ops.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with infrastructure, product, and security teams on platform database initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive best practices for monitoring, cost optimisation, and performance tuning in Postgres, CockroachDB and any future database we adopt.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hire and grow the team as needed, shaping Wave’s DB reliability culture and standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our stack (prior experience is a strong plus, but not required):\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;backend: Python 3 (+ mypy)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;API layer: GraphQL\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;android frontend: Kotlin/Jetpack\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;iOS frontend: Swift/SwiftUI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;web frontend: TypeScript/React\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;database: Postgres/CockroachDB\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;infrastructure: GCP/Terraform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;orchestration: Kubernetes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(14, 13, 93);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Key Details\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This is a fully remote role. Candidates must be based in one of our talent hub countries or in one of our operating markets in Africa including Senegal, Côte d\u0026#39;Ivoire, or Burkina Faso.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Wave provides a yearly $1,200 stipend to support coworking meetups with teammates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remote team members are expected to travel to our operational markets (e.g. Senegal or Côte d\u0026#39;Ivoire) at least once a year. Exceptions apply, but we’ve found this key to understanding our users and product.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and are calculated using a transparent formula. For this role, depending on your level and location, we offer a salary of up to $227,900 USD, plus a generous equity package.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Major benefits:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Subsidized health insurance for you and your dependents and retirement contributions (both vary from country to country).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;6 months of fully paid parental leave and subsidized fertility assistance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible vacation, with most folks taking between 21-30 days exclusive of statutory holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$10,000 annual charitable donation matching.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(14, 13, 93);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You have at least five years of experience as a manager supporting database or storage teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re willing to travel to Africa once per year for ~6 days (Wave covers all costs).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will have demonstrable people management experience: coaching, performance evaluation, mentorship, and career development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have relevant project management experience: specifically prioritisation, tracking schedules and deadlines, communicating across team/org boundaries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience managing process design: running a smooth on call rotation, incident response, postmortems, load testing, capacity planning, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have hiring experience: predicting staffing needs, designing interview loops, evaluating candidates, assisting with closing candidates at offer stage.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(14, 13, 93);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Technical Skills\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of running mission-critical databases in production (replication, backups, migrations, HA/DR).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled with Kubernetes and container orchestration (experience running DB workloads in K8s is a bonus).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience working in Cloud (preferably GCP) or Data Center infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(14, 13, 93);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Care a lot about working on software whose mission you believe in. Working at Wave positively impacts millions of lives through fast and cheap mobile money services. By helping us stay reliable and scalable, you’ll have a big impact on the lives of lots of underserved people.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Want to be part of an engineering culture that values simple and straightforward architecture over cutting-edge shiny tech. This helps us keep Wave simple to operate and makes it easier to achieve our reliability goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Want to work on a team where it’s easy to collaborate. Our mission-focused culture makes sure that everyone you’ll work with is here primarily for the same reason—to make our users’ lives better. That alignment makes it easy to work with anyone across the company, even if there’s some tension between your short-term goals. This is especially helpful for teams like infrastructure that collaborate closely with many other product teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enjoy solving complex performance and reliability challenges in large-scale database systems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(14, 13, 93);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About the Database Reliability Team\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Database Reliability teams’ scope includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Building tooling to observe and debug outages and performance problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hardening Wave’s backend to be more resilient to incidents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enabling product teams to discover and fix reliability/performance issues in code they own\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responding to incidents, analyzing postmortems, and prioritizing the resulting action items\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Some recent projects, as examples of specific things the team has worked on:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Scale our databases to handle 10x load\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Automate backup, disaster recovery, and several maintenance operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Migrate to CockroachDB\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(14, 13, 93);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About engineering at Wave\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We care about the big picture.\u0026lt;/strong\u0026gt; We don’t hire engineers to just ship tickets. We hire them to solve problems. That means caring deeply about outcomes, understanding context, and jumping in wherever something’s broken, even if it’s technically “not your area.” When we see problems, inefficiencies, or opportunities to make something better, we act. We dig into operational issues, clarify fuzzy product specs, or step into unfamiliar code to help unblock teammates.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We move as fast as possible.\u0026lt;/strong\u0026gt; Speed matters. It lets us try things quickly, get feedback early, and course-correct while it’s cheap. So we write small PRs. We aim for MVPs. We leave TODOs and file follow-ups. We don’t over-perfect v1. That said, we’re building a financial product. Some things—like money movement, correctness, or security—deserve more caution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We like boring technology.\u0026lt;/strong\u0026gt; We favor tools that are reliable, well-understood, and easy to debug. This keeps us focused on solving meaningful problems instead of wrestling with unpredictable infrastructure. If a new technology helps us move faster, build safer, or solve a real need, we’ll consider it. But we don’t adopt tools just because they’re new—we adopt them because they’re right.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Simplicity is a strategy. It lets us focus our energy where it matters most: serving our users.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-DH1 #LI-REMOTE\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025366004,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4012010004,"name":"Remote","location":null,"child_ids":[4064286004,4062949004,4062950004,4062951004,4062952004,4062953004,4062954004],"parent_id":null}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/5726127004/ai_opt_out"},{"absolute_url":"https://www.wave.com/en/careers/job/6113517004?gh_jid=6113517004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5186267004,"location":{"name":"Dakar, Senegal"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":6113517004,"updated_at":"2026-08-18T03:49:14-04:00","requisition_id":"2133","title":"Facilities Lead","company_name":"Wave","first_published":"2026-07-10T05:23:21-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a Facilities Lead with strong organizational skills, responsiveness, and autonomy to help drive operational excellence across our offices in Senegal. Reporting to the Regional Office Management Lead, you\u0026#39;ll play a key role in ensuring our workplaces run smoothly and provide a great experience for every team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support the Regional Office Management Lead in coordinating and supervising office operations across the region.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support office expansion and real estate projects across the region (Coordinate office searches, site visits, and landlord engagements, track lease agreements, office capacity, and renovation projects, coordinate with contractors and vendors during office setup and fit-out activities, monitor project timelines, risks, and operational readiness of new sites)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure smooth day-to-day office management operations and maintain high workplace standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supervise and support Office Management teams on operational execution and task prioritization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow up on facilities maintenance, office repairs, health \u0026amp;amp; safety compliance, and workplace readiness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support fleet management activities, including maintenance follow-up, vendor coordination, documentation, and operational monitoring.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate office administrative processes and help improve operational procedures and tracking systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor office supplies, equipment, furniture procurement, and stock management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in vendor management, contract follow-up, quotations, and cost negotiations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the preparation of budgets, operational reports, presentations, trackers, and management updates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate logistics for office projects, renovations, relocations, and workspace setup when required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure proper follow-up on action items and operational deadlines across countries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support travel coordination and administrative logistics for teams when necessary.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a backup to the Regional Office Management Lead when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: You\u0026#39;ll work from our office in Dakar\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;and may travel to field locations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in Senegal is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer 26 weeks of\u0026amp;nbsp; parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in Office Management, Facilities, Administration, Logistics, or Operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s or Master’s Degree in Administration, Logistics, Management, or related fields.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills in both French and English.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational and administrative skills with the ability to manage multiple priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with vendors, suppliers, and service providers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good understanding of facilities operations and workplace management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong follow-up and coordination skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently while maintaining strong collaboration with regional teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with office tools, trackers, and reporting systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving and operational execution abilities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Are highly organized and detail-oriented.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate strong ownership and accountability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are proactive and solution-oriented.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can remain calm and efficient in fast-paced operational environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have strong adaptability and can manage changing priorities effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate clearly and collaborate well with cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Show strong responsiveness and operational rigor.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are willing to support teams beyond your direct scope when necessary.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enjoy improving processes and creating operational structure.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025363004,"name":"People Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4012012004,"name":"Senegal (SN)","location":"Dakar, Senegal","child_ids":[],"parent_id":4064261004}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6113517004/ai_opt_out"},{"absolute_url":"https://www.wave.com/en/careers/job/6141097004?gh_jid=6141097004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5198878004,"location":{"name":"Abidjan, Côte d'Ivoire"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":6141097004,"updated_at":"2026-08-18T03:49:16-04:00","requisition_id":"2206","title":"Field Auditor ","company_name":"Wave","first_published":"2026-08-13T11:52:18-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a Field Auditor to monitor the facilities and activities of our premium agency network on an ongoing basis. You\u0026#39;ll also be in charge of identifying weaknesses to help operational staff better prevent business risks and providing us with relevant data to help improve performance and achieve company targets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Travel to designated premium agencies regularly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Carry out cash audits and report any shortcomings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Carry out all controls outlined in the control plan and ensure everything is done properly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to updating the security risk map by sharing information about potential threats and vulnerabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to updating the operational risk map by providing information to ensure its accuracy and comprehensiveness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Train cashiers on the procedures for their activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Boost fraud awareness among premium agent staff and premium cash officers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Investigate operational and other incidents occurring in premium agencies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Carry out end-of-year cash inventories.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in risk analysis prior to the construction of any new premium agency or premium master agency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in risk analyses for specific projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure that premium agency staff comply with the code of conduct and management instructions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform other administrative tasks may be assigned from time to time.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: Abengourou - You\u0026#39;ll work in the field, visiting the network, and may travel to different locations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in Côte d\u0026#39;Ivoire is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a permanent position.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fluency in French and good command of English.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years University Level in Finance/Accounting.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have dealt with high cash volume.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good knowledge of Google Sheets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good communication and interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience assessing service quality or conducting surveys/data collection is a strong plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Have worked in the field - either in selling, communication, or distribution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have experience in assessing service quality or conducting surveys/data collection.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate effectively and often, both in writing and speaking, to the point of over-communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are detail-oriented and seek to achieve excellence in everything you do.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adjust quickly to changing conditions in a professional environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are great at data gathering, reporting, and analytics to draw insightful conclusions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adjust quickly to changing priorities and conditions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are self-motivated with a focus on self-improvement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4078181004,"name":"Risk \u0026 Fraud","child_ids":[],"parent_id":null}],"offices":[{"id":4012013004,"name":"Cote d'Ivoire (CI)","location":"Abidjan, Côte d'Ivoire","child_ids":[4064284004],"parent_id":4064261004}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6141097004/ai_opt_out"},{"absolute_url":"https://www.wave.com/en/careers/job/5996008004?gh_jid=5996008004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5154894004,"location":{"name":"Kinshasa, Democratic Republic of the Congo"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":5996008004,"updated_at":"2026-08-18T03:49:13-04:00","requisition_id":"2069","title":"Field Auditor ","company_name":"Wave","first_published":"2026-05-15T02:44:09-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a Field Auditor to monitor the facilities and activities of our premium agency network on an ongoing basis. You\u0026#39;ll also be in charge of identifying weaknesses to help operational staff better prevent business risks and providing us with relevant data to help improve performance and achieve company targets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Travel to designated premium agencies regularly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Carry out cash audits and report any shortcomings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Carry out all controls outlined in the control plan and ensure everything is done properly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to updating the security risk map by sharing information about potential threats and vulnerabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to updating the operational risk map by providing information to ensure its accuracy and comprehensiveness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Train cashiers on the procedures for their activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Boost fraud awareness among premium agent staff and premium cash officers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Investigate operational and other incidents occurring in premium agencies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Carry out end-of-year cash inventories.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in risk analysis prior to the construction of any new premium agency or premium master agency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in risk analyses for specific projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure that premium agency staff comply with the code of conduct and management instructions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Other administrative tasks may be assigned from time to time.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: You\u0026#39;ll work in the field, visiting the network.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in DRC is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a 6-month contract.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime and food allowance.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fluency in French and good command of English.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years University Level in Finance/Accounting.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have dealt with high cash volume.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good knowledge of Google Sheets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good communication and interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience assessing service quality or conducting surveys/data collection is a strong plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Have worked in the field - either in selling, communication, or distribution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have experience in assessing service quality or conducting surveys/data collection.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate effectively and often, both in writing and speaking, to the point of over-communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are detail-oriented and seek to achieve excellence in everything you do.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adjust quickly to changing conditions in a professional environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are great at data gathering, reporting, and analytics to draw insightful conclusions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adjust quickly to changing priorities and conditions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are self-motivated with a focus on self-improvement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4078149004,"name":"Agent Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4065756004,"name":"Democratic Republic of the Congo (CD)","location":"Kinshasa, Democratic Republic of the Congo","child_ids":[],"parent_id":4064261004}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/5996008004/ai_opt_out"},{"absolute_url":"https://www.wave.com/en/careers/job/6119386004?gh_jid=6119386004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5189319004,"location":{"name":"Cameroon (CM)"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Temporary","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"full-time","value_type":"single_select"}],"id":6119386004,"updated_at":"2026-08-18T03:49:15-04:00","requisition_id":"2164","title":"Field Officer","company_name":"Wave","first_published":"2026-07-20T12:04:23-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are looking for field officers to manage product rollouts as we launch our business in one of these regions in Cameroon: Yaoundé, Bafoussam, Bertoua or Maroua/Kaéle. You will also represent Wave, oversee our distribution and marketing, interact with and recruit users, and conduct interviews with individuals about their needs and concerns related to money transfer and financial services.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify and build a local agent network and guarantee the agent network is fully trained on applications, the contents of the contract before signing, rebalancing options, fraud management, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recruit target users and onboard them on the use of Wave products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Field Officers in different locations to progress the adoption of Wave products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure agent quality and compliance with legal and policy requirements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Ensure all agents are well-branded and well-equipped. Monitor the cash and float availability at agent locations.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage risk through routine visits to report emerging issues and assess agents\u0026#39; performance in your territory.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify underperforming agents, close them, recover Wave items and equipment, and ensure that branding material is removed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be the primary contact for all agency networks acquiring Wave products in your territory.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion excellent customer service among distributors and agents within your territory.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fluent French, with ideally a good command of one additional local language.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Medium English Level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 2 years of relevant work experience, specifically managing an agent network in Cameroon, including a\u0026amp;nbsp; minimum of 1 year of experience managing field-based teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiar with at least one of the regions listed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Speaking Fulfulde is mandatory to succeed in the position.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14px;\u0026quot;\u0026gt;Location: This is a field role. You will be based in one of these cities and may travel to other field locations across the country based on business needs:\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Douala\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Yaoundé\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Yagoua\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Kousseri\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ngaoundéré\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contract type: 6 months fixed-term contract.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in Cameroon is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Food allowance.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Are excited about working in the field, as this is a largely field-operations role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Detail-oriented and seek to achieve excellence in everything you do.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are a clear and proactive communicator, able to independently follow through on tasks, and able to manage team priorities effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enjoy teamwork, but also know how to work well independently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate effectively and often, both in writing and in person, to the point of over-communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate tenacity and a willingness to go the distance to get something done.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are tech-savvy: comfortable navigating Excel and onboarding new tools.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025362004,"name":"Growth Distribution and Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4012764004,"name":"Cameroon (CM)","location":null,"child_ids":[],"parent_id":4064261004}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6119386004/ai_opt_out"},{"absolute_url":"https://www.wave.com/en/careers/job/6006991004?gh_jid=6006991004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5159070004,"location":{"name":"Malawi (MW)"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"full-time","value_type":"single_select"}],"id":6006991004,"updated_at":"2026-08-21T04:39:13-04:00","requisition_id":"2081","title":"Field Officer ","company_name":"Wave","first_published":"2026-05-27T07:35:39-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Wave is now the largest financial institution in Senegal and Côte d’Ivoire, with millions of users, growing rapidly year on year. And, we’re still in the early days of our product roadmap and potential impact on people’s everyday lives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a field officer to manage product rollouts as we launch our business in Malawi. You will also represent Wave, oversee our distribution and marketing, interact with and recruit users, and conduct interviews with individuals about their needs and concerns related to money transfer and financial services.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify and build a local agent network in Karonga and guarantee the agent network is fully trained on applications, the contents of the contract before signing, rebalancing options, fraud management, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recruit target users and onboard them on the use of Wave products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Field Officers in different locations to progress the adoption of Wave products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure agent quality and compliance with legal and policy requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure all agents are well-branded and well-equipped. Monitor the cash and float availability at agent locations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage risk through routine visits to report emerging issues and assess agents\u0026#39; performance in your territory.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify underperforming agents, close them, recover Wave items and equipment, and ensure that branding material is removed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be the primary contact for all agency networks acquiring Wave products in your territory.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion excellent customer service among distributors and agents within your territory.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support distribution activities;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Coach, train and mentor your team to achieve the desired market impact and targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scout zones where distribution should happen and give guidance on the zone where possible distributors should work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Encourage and motivate distributors to perform to their fullest potential.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help with the training and smooth onboarding of new distributors and enforce a good work environment and team-building.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor progress related to distribution activities in the field.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key Details\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: This is a field role. You will be based in Karonga, Malawi.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in Malawi is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contract type: Fixed-term contract (6-month renewable).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lunch and field facilitation are provided.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At least 3 years of relevant work experience, specifically managing an agent network in Malawi, including a\u0026amp;nbsp; minimum of 1 year of experience managing field-based teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven sales ability with a successful track record in sales, including identifying customer needs and connecting corridors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Language: Exceptional written and verbal communication skills in both English and a local language.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional\u0026amp;nbsp; interpersonal skills in building and maintaining positive relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to relocate to assigned territories.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Are excited about working in the field, as this is a largely field-operations role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Detail-oriented and seek to achieve excellence in everything you do.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are a clear and proactive communicator, able to independently follow through on tasks and able to manage team priorities effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enjoy teamwork, but also know how to work well independently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate effectively and often, both in writing and in person, to the point of over-communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate tenacity and a willingness to go the distance to get something done.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are tech-savvy: comfortable navigating Excel and onboarding new tools.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-MM1\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4078149004,"name":"Agent Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4089204004,"name":"Malawi (MW)","location":null,"child_ids":[],"parent_id":4064261004}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6006991004/ai_opt_out"},{"absolute_url":"https://www.wave.com/en/careers/job/6122324004?gh_jid=6122324004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5190438004,"location":{"name":"Banjul, The Gambia"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":6122324004,"updated_at":"2026-08-18T03:49:15-04:00","requisition_id":"2178","title":"Fraud Analyst","company_name":"Wave","first_published":"2026-07-23T12:49:38-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a Fraud Analyst for The Gambia who’s resourceful, organized and proactive about getting things done. Your main objective will be to help protect the interests of Wave mobile money customers, agents and the business from fraud risk, while also ensuring that our services remain accessible and easy to use by the target users. The position will report to our Regional Risk Lead. In this role, you’ll be expected to:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Assess fraud risks on a periodic basis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Frequently visit the field to better understand local challenges and collaborate closely with the growth team, ensuring fraud prevention strategies are aligned with on-the-ground realities and support market expansion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Determine the vulnerabilities of our customers, agents and staff as potential targets for fraud\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide reliable and relevant data and dashboards, including partner and statutory reporting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in preparing fraud training materials based on our risk exposure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in reporting and communication between stakeholders on fraud issues, including customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Investigate and escalate issues and take action upon detection of suspicious activity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor suspicious transactions and follow up on required actions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Investigate fraud cases and liaise with the legal department and local authorities to close cases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform data analysis on fraud with the aim of gathering useful information and supporting decision-making\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Call and follow up with agents who have raised complaints about commission cuts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively contact certain agents to warn them about upcoming commission cuts, clearly explaining the reasons and evidence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Other duties may be assigned as the business may require\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: You’ll work from our office in Kotu with occasional travel to field locations in The Gambia\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in The Gambia is required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized childcare when you return to work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We help you live your fullest life now! We subsidize gym memberships, fitness classes, and workout equipment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or higher in IT, Audit and Management Control, Business Administration, Finance, Criminology, or other relevant fields.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 3 years with financial sector case investigative, fraud risk controls, regulatory requirements and the market practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in spoken and written English\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in local languages would be an advantage\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Are excessively detail-oriented and seek to achieve excellence in everything you do\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are a self-starter and proactive about achieving ambitious targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enjoy organising large events - you\u0026#39;ll be the point of contact to both suppliers and the team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Love owning projects - you\u0026#39;re autonomous yet know when to escalate problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to go the distance to get something done\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are comfortable defaulting to over-communication and overreaching when it comes to coordination\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adjust quickly to changing priorities and conditions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4078181004,"name":"Risk \u0026 Fraud","child_ids":[],"parent_id":null}],"offices":[{"id":4024030004,"name":"Gambia (GM)","location":"Banjul, The Gambia","child_ids":[],"parent_id":4064261004}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6122324004/ai_opt_out"},{"absolute_url":"https://www.wave.com/en/careers/job/5836751004?gh_jid=5836751004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5068425004,"location":{"name":"OpCo; Remote"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":5836751004,"updated_at":"2026-08-18T03:49:12-04:00","requisition_id":"1998","title":"Head of Brand Design and Creative","company_name":"Wave","first_published":"2026-04-13T10:29:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a Head of Brand Design and Creative who is strategic, thrives for creative excellence and is operationally effective to be responsible for defining Wave’s brand expression at scale. You will build up and lead a high-performing creative team, establish strong creative processes, and ensure our brand supports Wave’s rapid growth across Africa.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;In this role, you\u0026#39;ll:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define and lead Wave’s brand design strategy, ensuring it supports business objectives across all markets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conceive and implement scalable brand systems, guidelines, approval processes and quality standards to ensure consistency and local adaptability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build, structure, and lead a global team of brand designers and creative leads\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish clear creative processes, intake systems, prioritisation frameworks, and review cadences to improve efficiency and quality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Marketing, Growth, Product and leadership to align creative output with strategic priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and facilitate high-level creative direction sessions and provide clear, actionable feedback that elevates the team’s work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate and optimize relationship with external agencies, production partners, and vendors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set performance standards, mentor team members, and build career development paths\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This is a remote position and can work remotely from anywhere (between UTC -8 and +4) with reliable Internet access.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and are calculated using a transparent formula\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Subsidised health insurance for you and your dependents, and retirement contributions (both vary from country to country)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;6 months of fully paid parental leave and subsidised fertility assistance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited vacation with a 20-day\u0026lt;em\u0026gt; minimum\u0026lt;/em\u0026gt; requirement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$10,000 annual charitable donation matching\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in brand design or creative leadership roles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading and scaling creative teams in high-growth environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to design and implement scalable creative systems and governance frameworks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating across multiple markets or regions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong strategic thinking paired with high creative standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing agencies and external partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent in English (French is a strong advantage)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hold a BSc/BA in advertising, fine art, design, or a relevant field\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will be occasionally be required to travel to our operating markets\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Have successfully built and scaled creative or brand teams in high-growth, multi-market environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate strong organisational leadership, with the ability to implement structured processes and operating models\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a proven track record of translating brand strategy into scalable systems and consistent execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are experienced in cross-functional leadership and influencing senior stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring experience managing external agencies and complex production workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have strong business acumen and understand how brand contributes to growth, trust, and customer adoption\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Combine high creative standards with operational rigor and accountability\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4078185004,"name":"Marketing","child_ids":[],"parent_id":null}],"offices":[{"id":4012010004,"name":"Remote","location":null,"child_ids":[4064286004,4062949004,4062950004,4062951004,4062952004,4062953004,4062954004],"parent_id":null}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/5836751004/ai_opt_out"},{"absolute_url":"https://www.wave.com/en/careers/job/5817527004?gh_jid=5817527004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5058707004,"location":{"name":"Ouagadougou, Burkina Faso"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"full-time","value_type":"single_select"}],"id":5817527004,"updated_at":"2026-08-18T03:49:12-04:00","requisition_id":"1966","title":"Head of Marketing","company_name":"Wave","first_published":"2026-03-09T08:53:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a Head of Marketing who is both strategic and execution-oriented, capable of building and leading a high-performing marketing function while driving sustainable growth as we scale in Burkina Faso.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the local marketing strategy, aligned with business growth targets, market expansion priorities, and brand ambition.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the strategic marketing partner to the General Manager and functional leads (Operations, Sales, Support, Product…).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead marketing planning, including budget, resource allocation, and ROI accountability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with the group marketing team to align growth, product and brand strategies for your market with global direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and supervise full-funnel campaigns for Burkina Faso across ATL, BTL, and Social Media.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create clear and actionable processes and documentation that can guide cross-functional teams in successful project delivery, from ideation to deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead market intelligence efforts (consumer insights, market analysis, brand health, channel performance).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: Ouagadougou with travel upcountry (about once per month).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in Burkina Faso is required.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a permanent position.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized childcare when you return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We help you live your fullest life now! We subsidize gym memberships and fitness classes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Degree in relevant fields (marketing, communication, sales, business development, management…).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 12 years of marketing experience, including at least 5 years in leadership roles with team management and budget ownership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience leading large-scale, multi-channel marketing strategies with measurable commercial impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing significant marketing budgets and demonstrating strong ROI discipline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent in French, English.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Have owned and delivered against aggressive business growth targets (users, revenue, market share, brand health).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make decisions based on business metrics and financial impact, not only marketing indicators.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have strong negotiation skills and can secure high-impact partnerships.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can operate at both strategic and tactical levels without losing clarity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence cross-functional stakeholders at senior levels and align diverse teams behind a shared vision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate strong strategic thinking and the ability to anticipate market shifts and adjust quickly to changing priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate tenacity and a willingness to go the distance to get something done.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4078185004,"name":"Marketing","child_ids":[],"parent_id":null}],"offices":[{"id":4012008004,"name":"Burkina Faso (BF)","location":"Ouagadougou, Burkina Faso","child_ids":[4064285004],"parent_id":4064261004}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/5817527004/ai_opt_out"},{"absolute_url":"https://www.wave.com/en/careers/job/5887670004?gh_jid=5887670004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5107361004,"location":{"name":"Bamako, Mali"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"full-time","value_type":"single_select"}],"id":5887670004,"updated_at":"2026-08-18T03:49:13-04:00","requisition_id":"2029","title":"Head of Marketing","company_name":"Wave","first_published":"2026-04-10T06:22:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a Head of Marketing who is both strategic and execution-oriented, capable of building and leading a high-performing marketing function while driving sustainable growth as we scale in Mali.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the local marketing strategy, aligned with business growth targets, market expansion priorities, and brand ambition.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the strategic marketing partner to the General Manager and functional leads (Operations, Sales, Support, Product…).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead marketing planning, including budget, resource allocation, and ROI accountability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with the group marketing team to align growth, product, and brand strategies for your market with global direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and supervise full-funnel campaigns for Mali across ATL, BTL, and Social Media.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create clear and actionable processes and documentation that can guide cross-functional teams in successful project delivery, from ideation to deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead market intelligence efforts (consumer insights, market analysis, brand health, channel performance).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: Bamako with travel upcountry (about once per month).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in Mali is required.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a permanent position.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized childcare when you return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We help you live your fullest life now! We subsidize gym memberships and fitness classes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Degree in relevant fields (marketing, communication, sales, business development, management…).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 12 years of marketing experience, including at least 5 years in leadership roles with team management and budget ownership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience leading large-scale, multi-channel marketing strategies with measurable commercial impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing significant marketing budgets and demonstrating strong ROI discipline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent in French, English.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Have owned and delivered against aggressive business growth targets (users, revenue, market share, brand health).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make decisions based on business metrics and financial impact, not only marketing indicators.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have strong negotiation skills and can secure high-impact partnerships.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can operate at both strategic and tactical levels without losing clarity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence cross-functional stakeholders at senior levels and align diverse teams behind a shared vision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate strong strategic thinking and the ability to anticipate market shifts and adjust quickly to changing priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate tenacity and a willingness to go the distance to get something done.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4078185004,"name":"Marketing","child_ids":[],"parent_id":null}],"offices":[{"id":4012009004,"name":"Mali (ML)","location":"Bamako, Mali","child_ids":[],"parent_id":4064261004}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/5887670004/ai_opt_out"},{"absolute_url":"https://www.wave.com/en/careers/job/6107851004?gh_jid=6107851004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5181969004,"location":{"name":"Niamey, Niger"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":6107851004,"updated_at":"2026-08-18T03:49:14-04:00","requisition_id":"2122","title":"HR \u0026 Facilities Lead","company_name":"Wave","first_published":"2026-07-03T04:08:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are looking for an HR Lead with proven expertise in Niger labor law, HR policy definition, and implementation. You will lead a team and provide exceptional leadership and guidance in delivering Wave\u0026#39;s People strategy in Niger.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll be responsible for:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Plan and create strategies to ensure the achievement of the HR objectives.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide expert professional advice to senior management in all areas of HR, including payroll, learning and development, employment law, HR policy, best practice, and workforce development.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop effective employment policies in consultation with senior managers, executives, trade unions, staff, and partners.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide professional leadership, support, and development to HR staff to increase knowledge, share best practices, and ensure professional standards are met.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ongoing review and improvement of the company’s employee programs, staff benefits, and packages.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be accountable for company compliance with current regulations, professional standards, policies and procedures, and legislation.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee the development and implementation of succession planning.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement a continuous improvement agenda that focuses on engagement and welfare activities, maximizing productivity, devolving HR responsibilities to line managers, and building leadership capability.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure the organizational structure uses development principles most appropriate to support future growth.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and lead the performance review program that supports continuous development for all employees.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Form a strong organizational culture so that the company values are displayed.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote inspirational leadership by demonstrating the company’s values.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively communicate any initiatives and programs that encourage the delivery of the company’s values.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion a high-performance culture with a focus on successful outcomes.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and oversee the plan for diversity, equality, and inclusion that aligns with company values, business strategy, and commitments.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee the creation of training and development plans for all employees and ensure they operate at a consistently high standard.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure employee training requirements are well managed and monitored.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coach, mentor and support senior colleagues to identify strengths and development needs.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Form strong relationships with Senior Managers, Executives, and Trade Union representatives to ensure that the team perspective is fully represented in decision-making.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide management and strong leadership of the HR business unit functions and staff, including advice and direction on work priorities, budget and staff resources, strategic and policy issues, and organization and staff management issues.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage all staff record maintenance, including salary and benefits such as insurance, staff transactions such as hires, promotions, transfers, performance reviews, and terminations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure the efficient management of the whole office in Niger (real estate, fleet management, travels, …)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;Key details\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: You\u0026#39;ll work from our office in Niamey.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in Niger.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a permanent position.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We help you live your fullest life now- we subsidize gym memberships and fitness classes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;Requirements\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Master\u0026#39;s degree or professional training in business administration, HR, or any other related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent in French and English.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of HRIS systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-depth knowledge of labor law and HR best practices in Niger.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years experience in a similar role, ideally at an international company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Change management experience in a fast-paced environment would be a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;You might be a good fit if you\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate tenacity and a willingness to go the distance to get things done.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can function autonomously with minimal guidance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Possess strong collaboration, communication, and interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Display strong work ethics and respect internal policies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have managed successful teams to achieve ambitious goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are comfortable defaulting to over-communication and overreaching when it comes to coordination.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adjust quickly to changing priorities and conditions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have developed and implemented processes with minimal guidance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are solutions-driven and detail-oriented.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025363004,"name":"People Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4014030004,"name":"Niger (NE)","location":"Niamey, Niger","child_ids":[],"parent_id":4064261004}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6107851004/ai_opt_out"},{"absolute_url":"https://www.wave.com/en/careers/job/6000564004?gh_jid=6000564004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":5156685004,"location":{"name":"United States"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"full-time","value_type":"single_select"}],"id":6000564004,"updated_at":"2026-08-18T03:49:13-04:00","requisition_id":"2073","title":"HR \u0026 Payroll Specialist - US/Canada","company_name":"Wave","first_published":"2026-05-20T08:58:11-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How you’ll help us achieve it\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Wave is now the largest financial institution in Senegal, with over 7 million users. And, we’re still in the early days of our product roadmap and potential impact on people’s everyday lives.\u0026amp;nbsp;We are looking for an experienced Data Analyst to join our People Tech team.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As our HR and Payroll Specialist, you will be responsible for managing payroll, HR operations, and benefits within the US Hub, ensuring accuracy, compliance, and efficiency across multiple countries. A strong and practical understanding of U.S. and Canadian HR and payroll legislation is essential to succeed in this role, as you will be expected to apply this knowledge to ensure legal compliance and best practices. This position combines expertise in payroll management with a strategic HR focus, supporting the full employee lifecycle—including onboarding, benefits administration, and policy implementation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Process multi-state payroll, ensuring compliance with federal, state, and local tax regulations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure accurate and timely payrolls for assigned countries in compliance with local tax and labor regulations, including variable pay, stock, supplemental pay runs, and tax deposits.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage relationships with external payroll providers across assigned regions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain payroll records, process adjustments, and address payroll-related queries promptly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and implement improvements in payroll systems and workflows to enhance efficiency and accuracy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support internal and external payroll audits.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;U.S./Canada specifics:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Apply knowledge of IRS guidelines and forms: (W-2, W-4).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply knowledge of immigration guidelines, as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fringe benefits taxation and reporting, FLSA (Fair Labor Standards Act) and overtime classification rules.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support ACA compliance, in collaboration with benefits brokers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure compliance with CRA (Canada Revenue Agency) and provincial payroll tax rules.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Administer contributions and filings: EI, CPP, QPP, T4, T4A, R1, ROE.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;HR \u0026amp;amp; Benefits Operations:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Oversee HR administrative tasks such as employee onboarding, health insurance setup, open enrollment, and compliance with local labor laws.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the point of contact for HR and benefits-related queries from employees, offering guidance on salary, benefits, and employment policies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee public and private healthcare coverage, including renewals and employee communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the design and implementation of HR policies and procedures that align with company objectives and local laws.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in handling sensitive HR cases, including employee relations, contract management, and terminations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with global HR and finance teams to align payroll and HR practices across regions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain relationships with misc. vendors, brokers, CSMs, accounting firms, etc.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;U.S./Canada specifics:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Administer health and retirement benefits: open enrollment, renewals, 401(k), ERISA, HSA, COBRA.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage leave programs: PTO, sick leave, and state-specific paid leave laws.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Handle disability claims (short and long-term) and workers\u0026#39; compensation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure compliance with employment regulations, including I-9 verification, E-Verify, and background checks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14px;\u0026quot;\u0026gt;Support statutory leave programs: maternity, parental (EI-funded), sick leave, bereavement leave.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14px;\u0026quot;\u0026gt;Manage provincial workers’ compensation programs (e.g., WSIB in Ontario).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14px;\u0026quot;\u0026gt;Ensure compliance with employment standards acts (e.g., Ontario ESA, BC ESA).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14px;\u0026quot;\u0026gt;Handle background checks, just cause termination, and constructive dismissal processes.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key Details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Candidates must be based in the Eastern Time Zone, USA\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Wave covers travel once per year to one of our operating countries in Africa, as well as a yearly stipend of $1,200 to meet with coworkers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and are calculated using a transparent formula. For this role, we are offering a salary of up to $115,200 USD plus a generous equity package.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Major benefits:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Subsidized health insurance for you and your dependents and retirement contributions (both vary from country to country).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;6 months of fully paid parental leave and subsidized fertility assistance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible vacation, with most folks taking between 21-30 days exclusive of statutory holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$10,000 annual charitable donation matching.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of experience in global payroll management, with a strong focus on the US and Canada.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Accounting, Finance, HR, or related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Payroll/HR Certification : \u0026amp;nbsp;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14px;\u0026quot;\u0026gt;US: CPP (Certified Payroll Professional).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14px;\u0026quot;\u0026gt;Canada: CPP (Payroll Compliance Practitioner) or CPM (Certified Payroll Manager) and any other HR certification (PHR, CPHR…).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14px;\u0026quot;\u0026gt;Deep understanding of tax regulations, and employment laws in the US and Canada.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14px;\u0026quot;\u0026gt;Proven ability to navigate complex payroll and HR challenges, offering innovative solutions while maintaining compliance.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14px;\u0026quot;\u0026gt;Demonstrated organizational skills and a strong sense of ownership. \u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14px;\u0026quot;\u0026gt;Strong Google Sheets knowledge, analytical skills and flux analysis.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14px;\u0026quot;\u0026gt;Experience with major payroll and HR software such as Workday, Gusto, ADP Workforce Now…\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Bonus points if you have:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Equity compensation and expat payroll knowledge\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Global mobility practices and employee relocation knowledge\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with benefits management outside the US\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to payroll processing in other European/African countries\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using BambooHR, Insperity, Dayforce or Payslip\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Know the value of an excellent employee experience and are eager to provide support to employees.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are excessively detail-oriented and seek to achieve excellence in everything you do.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are driven to face tasks head-on, complete them efficiently, and move on to the next ones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are eager to think outside of the box when faced with potential roadblocks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are eager to leverage both internal and external data to guide our decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have previously worked for a remote company and enjoy working independently and within a team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14px;\u0026quot;\u0026gt;Are a self-starter and proactive about achieving ambitious targets.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-REMOTE\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025363004,"name":"People Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4012010004,"name":"Remote","location":null,"child_ids":[4064286004,4062949004,4062950004,4062951004,4062952004,4062953004,4062954004],"parent_id":null}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6000564004/ai_opt_out"},{"absolute_url":"https://www.wave.com/en/careers/job/5834948004?gh_jid=5834948004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5067472004,"location":{"name":"Kenya; Remote; Spain; United Kingdom"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":5834948004,"updated_at":"2026-08-20T17:03:21-04:00","requisition_id":"1989","title":"HR Systems Analyst","company_name":"Wave","first_published":"2026-04-07T13:40:38-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Wave is seeking an HR Systems Analyst to help us implement our new HRIS and scale our people technology infrastructure. We’re looking for someone who is excited about solving complex technical challenges in a high-growth fintech environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The HR Systems Analyst will report to the HR Systems lead within the HR Technology team. In this role, you\u0026#39;ll act as a bridge between our People team\u0026#39;s needs and our technical capabilities, configuring systems to handle the complexity of multi-country operations, different regulatory environments, and varying local requirements.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll be responsible for:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Supporting our HRIS migration\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;We are migrating to a new HRIS platform in 2026 and this role will play a critical part in the new system configuration (ensuring we receive or have full context on the new system configuration from the vendor) and data migration (extracting, transforming, loading, data quality checks, testing).\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This will require you to build an in-depth knowledge of our existing processes and data sources, and ensure as much continuity as possible while advising on minimizing interruptions to ongoing operations, and providing a seamless user transition.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Configure and customize pre-mapped processes and workflows within the new HRIS to ensure compliance across policies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Providing core HR Systems support\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Implementing new systems and workflows, or adapt existing ones, according to our ongoing prioritization and roadmap, such as:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Helping us roll out and scale an internal service desk\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track adherence to and identify deviation from established processes and policies\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Analyzing HR Systems workflows and setups to recommend improvements, specifically in reducing manual or duplicated efforts and increasing automation across systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supporting anticipated system migrations and integrations in our Talent Management, Workforce Management, and Payroll systems, amongst others.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Overseeing system upgrades, patches, and testing to ensure seamless functionality when any of our HR Systems issue updates or patches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Training HR team members and end-users on HRIS functionalities and updates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Acting as a primary point of contact for troubleshooting system issues and providing technical support.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Driving our HR Data Management and Reporting Quality projects\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ensuring our HRIS data quality project is running smoothly by managing stakeholder relationships across all of our HR, Talent and Payroll teams.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Replicating data quality projects across all HR Systems to ensure the same data quality standards from our HRIS are used consistently. Conducting audits to identify and resolve data discrepancies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expanding data quality projects into strategic dashboards or reporting that can support HR and Business decision-making, in particular linking performance and learning data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Managing data privacy and compliance with GDPR, CCPA, or other applicable regulations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Upholding and strengthening our compliance and risk management approaches\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Monitor and enforce compliance with local, state, and international HR data regulations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain documentation for system configurations, processes, and troubleshooting guides.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;Key details\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This is a fully remote role. Candidates must be based in one of our talent hub countries (UK, Spain, Kenya and Ghana) or in one of our operating markets in Africa including Senegal, Côte d\u0026#39;Ivoire, or Burkina Faso.You can work between UTC -1 and +3 with reliable Internet access as long as you have work authorization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Every year, you’ll travel to Africa for a one-week immersion trip. (Wave covers all costs.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and are calculated using a transparent formula. For this role, depending on your level and location, we offer a salary of $66,400-$75,800,\u0026amp;nbsp;plus a generous equity package.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Major benefits:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Subsidized health insurance for you and your dependents and retirement contributions (both vary from country to country)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;6 months fully paid parental leave and subsidized fertility assistance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited vacation with a 20-day minimum requirement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$10,000 annual charitable donation matching\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;Requirements\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fluent in English.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Human Resources, Information Systems, Business Administration, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience administering HRIS platforms in an organization with +5,000 employees.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing HR systems across a variety of modules, including Talent Management, HCM, Compensation and L\u0026amp;amp;D.\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Workday required.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience and understanding of HR processes, including payroll, benefits, performance management, talent operations and acquisition, learning \u0026amp;amp; development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with end-to-end HRIS implementations, upgrades, and integrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in HRIS configuration, workflows, and reporting tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced knowledge of data management, analytics, and reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Business Intelligence systems like PowerBI or Looker.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of system integrations using APIs, middleware, or other tools, demonstrated experience of collaborating with Integrations teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effective written and verbal communication to collaborate with stakeholders and explain technical information to non-technical audiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced Excel/Google Sheets skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span data-preserver-spaces=\u0026quot;true\u0026quot;\u0026gt;You might be a good fit if you\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Speak French\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are excessively detail-oriented and seek to achieve excellence in everything you do.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are a self-starter and proactive about achieving ambitious targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enjoy mastering new tools, solving complex technical puzzles, and retiring manual processes by building sleek automated workflows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025363004,"name":"People Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4012010004,"name":"Remote","location":null,"child_ids":[4064286004,4062949004,4062950004,4062951004,4062952004,4062953004,4062954004],"parent_id":null}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/5834948004/ai_opt_out"},{"absolute_url":"https://www.wave.com/en/careers/job/6104683004?gh_jid=6104683004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5180455004,"location":{"name":"Cameroon (CM)"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"full-time","value_type":"single_select"}],"id":6104683004,"updated_at":"2026-08-18T03:49:14-04:00","requisition_id":"2119","title":"Human Resources Officer","company_name":"Wave","first_published":"2026-07-09T05:53:45-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As Human Resources Officer, you will be the first point of contact for Wave Cameroon Employees\u0026#39; onboarding, compliance and other human resources requests. You will also collaborate with the entire People team\u0026amp;nbsp; (consisting of HR, Payroll, Talent, IT, HR Business Partners, Office management, Events) and other departments, to ensure overall great employee experience and business continuity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support day-to-day operations of all human resources functions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage end-to-end onboarding process for new hires across new markets, from offer acceptance through first-day integration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collect, verify, and file all pre-employment documentation in line with local legal requirements (work certificates, ID, contracts, tax forms)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set up and update employee records in HRIS at the point of hire, ensuring data accuracy after every onboarding batch\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate onboarding schedules with Talent, hiring managers, payroll,\u0026amp;nbsp; IT and any relevant stakeholders to ensure equipment, access, and needful are ready on day one\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct or facilitate induction sessions covering Culture \u0026amp;amp; Values, the Internal Regulation, Code of Conduct, and company policies, processes for all new hires\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively Track probation period end dates and collaborate with payroll team for relevant actions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and maintain onboarding checklists tailored to each country\u0026#39;s regulatory requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help improve employees experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide both strategic and administrative support to the Human Resources Manager.Maintain and regularly update employee files to ensure completeness and audit-readiness at all times\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support periodic HR audits by organising and providing required documentation within agreed deadlines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Compile and update employee records (hard, soft copies, and HRIS).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Process documentation and prepare reports related to staff activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure human resources compliance with internal and country legislation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in payroll preparation by providing relevant supporting data to the Payroll team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure compliance in the relationship with interim firms\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate human resources projects \u0026amp;amp; assist the broader People team as required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in managing employee exits: exit interview coordination, offboarding checklist completion, and timely HRIS updates\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You will work from our office in Douala.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in Cameroon is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a permanent position.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula. We run performance reviews twice a year and award bonuses to strong performers who have been with the company for more than 6 months.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime allocation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food, gym and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in English and French.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of three (3) to five (5) years relevant experience in human resource management Bachelor\u0026#39;s degree in business administration, social studies, or equivalent; further HR training will be a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good knowledge of HR functions (employees integration, employees experience, payroll \u0026amp;amp; benefits, recruitment, compliance, training \u0026amp;amp; development etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Great understanding of labor laws and disciplinary procedures..\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Are a people person, passionated by HR\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have solid ethics and reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have outstanding organizational and time-management skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take initiative in your work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adjust quickly to changing priorities and conditions, and cope effectively with complexity and change.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are analytical in your approach to problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are excessively detail-oriented and seek to achieve excellence in everything you do.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are intellectually curious and creative in the way you go about tackling problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate tenacity and a willingness to go the distance to get something done.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are comfortable defaulting to over-communication and overreaching when it comes to coordination\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025363004,"name":"People Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4012764004,"name":"Cameroon (CM)","location":null,"child_ids":[],"parent_id":4064261004}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6104683004/ai_opt_out"},{"absolute_url":"https://www.wave.com/en/careers/job/6119906004?gh_jid=6119906004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5189578004,"location":{"name":"Ouagadougou, Burkina Faso"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":6119906004,"updated_at":"2026-08-18T03:49:15-04:00","requisition_id":"2170","title":"Inventory Clerk","company_name":"Wave","first_published":"2026-08-04T05:55:24-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for an Inventory Clerk who is mission-driven and passionate about getting things done. Under the financial controller\u0026#39;s supervision, you\u0026#39;ll be responsible for executing day-to-day management of the inventory of goods and assisting on procurement ad-hoc duties, making sure we have an exhaustive follow-up at all times as we rapidly scale our business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Verify the quality and quantity of items received against the packing list and report any discrepancies to the requesting department or procurement officer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organize new goods arrival and ensure safe and appropriate storage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track internal stock requests and ensure timely delivery to requesters.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate stock levels by performing regular demand/usage forecasting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure stock is always kept above alert thresholds, collaborating with the procurement department for timely restocking.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organize and oversee regular inventory counts; investigate and report any discrepancies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve inventory processes to streamline stock management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track order status and delivery timelines with vendors, ensuring alignment with internal collaborators.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide administrative support across the procurement workflow, ensuring completeness and accuracy of procurement documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in maintaining the integrity of the inventory database, in coordination with the Finance team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform various ad-hoc duties within the procurement team as needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Key Details\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This is a permanent position.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Location: You\u0026#39;ll work from our office in Ouagadougou and may travel to field locations.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Work authorization in Burkina Faso.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our salaries are competitive and calculated using a transparent formula. We run performance reviews twice a year and award bonuses to strong performers who have been with the company for more than 6 months.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We pay 100% of your health care insurance premium cost for yourself and your dependents.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We support working parents - we offer generous parental leave policies (26 weeks for mothers and four weeks for fathers) and subsidized child care when you return to work.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We help you live your fullest life now! We subsidize gym memberships, fitness classes.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Airtime reimbursement.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Free food and a beautiful office space.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Requirements\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3-4 years of relevant experience in inventory management, accounting, financial or administrative activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Holds at least a Bachelor’s Degree or its equivalent in Administration, Business, Procurement and Supply Chain Management, Accounting, or Logistics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic understanding of procure-to-pay processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong command of Excel/Google Sheets for tracking, reconciliation, and reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear written and verbal communication for cross-functional coordination.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good analytical skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrable understanding of accounting principles.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;You might be a good fit if you:\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Are excessively detail-oriented and seek to achieve excellence in everything you do.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are a self-starter and proactive about achieving ambitious targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Love owning projects - you\u0026#39;re autonomous yet know when to escalate problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to go the distance to get something done.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are comfortable defaulting to over-communication and overreaching when it comes to coordination.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adjust quickly to changing priorities and conditions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025367004,"name":"Finance","child_ids":[],"parent_id":null}],"offices":[{"id":4012008004,"name":"Burkina Faso (BF)","location":"Ouagadougou, Burkina Faso","child_ids":[4064285004],"parent_id":4064261004}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6119906004/ai_opt_out"},{"absolute_url":"https://www.wave.com/en/careers/job/6113513004?gh_jid=6113513004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5186264004,"location":{"name":"Abidjan, Côte d'Ivoire"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":6113513004,"updated_at":"2026-08-18T03:49:14-04:00","requisition_id":"2132","title":"IT Controller","company_name":"Wave","first_published":"2026-07-14T07:41:21-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are seeking an IT Internal Control Officer to join Wave’s Internal Control team to assist in identifying our exposure to diverse risk categories and implementing robust risk mitigation mechanisms. In this role, you will collaborate closely with cross-functional teams across the organization to execute specific controls and effectively escalate emerging risks.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Candidates should demonstrate a growth mindset and the humility required for continuous professional development. You will be responsible for enabling Wave to take calculated risks, defining, deploying, and monitoring a comprehensive risk management system, and proposing optimized process solutions to support leadership in strategic decision-making as we rapidly scale our operations.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;In this role, you\u0026#39;ll:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be the primary external point of contact on IT and security controls at Wave for the BCEAO, banking partners, or any IT and security control audits conducted in Senegal and Côte d’Ivoire. You will collaborate closely with Wave’s Security Team as a strategic partner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the execution of IT audits and subsequent follow-ups, including drafting requested reports.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage audit remediations specific to the IT and Security scope.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in identifying and controlling risks across the organization, occasionally extending beyond IT.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure IT risks are identified within Wave’s risk mapping framework ahead of product or process launches (noting that Product/Engineering owns the initial risk identification).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement risk management policies, particularly those related to IT.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform periodic reporting on risk management activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct preventive and detective controls aligned with our risk profile.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor internal mechanisms to report, investigate, and escalate risk issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Anticipate shifts in risk trends and evaluate their potential impact on the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute other duties as assigned to meet evolving business requirements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: You will be based in our office in Côte d’Ivoire, with potential travel to field locations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in Côte d’Ivoire is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our compensation packages are competitive and calculated using a transparent formula. We conduct biannual performance reviews and award bonuses to strong performers who have been with the company for over six months.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We cover 90% of healthcare insurance premium costs for you and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents by offering generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) alongside subsidized childcare upon your return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We help you prioritize your well-being by subsidizing gym memberships, fitness classes, and workout equipment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement is provided.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enjoy complimentary meals and a premium office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3–5 years of experience in internal control (risk management, permanent control, or internal audit) and/or IT and security controls/audits.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A university degree in IT or a comparable field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with at least one major IT security or control framework, such as ISO 27001, COBIT, NIST, or SOC 2. Certification is not required, but you should understand how these frameworks structure IT risks and controls, and be able to apply them practically when designing or assessing controls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of IT General Controls (ITGCs) and cloud-native, cloud-hosted platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional analytical skills and a strong aptitude for in-depth technical investigation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Professional fluency in both French and English.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Results-driven with a proactive, \u0026quot;get it done\u0026quot; mindset.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High emotional and cultural intelligence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication and presentation skills, including the ability to influence a diverse range of stakeholders at all leadership levels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in Mobile Money or the financial sector will be considered a distinct advantage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of fraud prevention and/or compliance frameworks is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working within an international company or in a global context is preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Have a proven track record of successfully collaborating and partnering with cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Possess a strong ability to manage multiple tasks and meet tight deadlines in a rapidly changing environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Function effectively under pressure and within high-stress environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are intellectually curious, creative in your approach to problem-solving, and view failure as an opportunity for innovation and growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Love owning projects from end to end—acting autonomously while knowing precisely when to escalate complex issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are comfortable defaulting to proactive communication and extended coordination across teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Know how to maintain strict confidentiality when handling sensitive information.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adjust seamlessly to shifting priorities and conditions while managing time constraints effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can translate complex IT findings into clear, actionable insights for non-technical stakeholders, including senior management and regulatory bodies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are comfortable operating in a fast-paced environment where processes are still maturing—viewing operational gaps as opportunities rather than blockers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a structured, evidence-based approach to control testing, meticulously documenting your work to leave a clean audit trail.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4078181004,"name":"Risk \u0026 Fraud","child_ids":[],"parent_id":null}],"offices":[{"id":4012013004,"name":"Cote d'Ivoire (CI)","location":"Abidjan, Côte d'Ivoire","child_ids":[4064284004],"parent_id":4064261004}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6113513004/ai_opt_out"},{"absolute_url":"https://www.wave.com/en/careers/job/6147511004?gh_jid=6147511004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5202239004,"location":{"name":"Dakar, Senegal"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":6147511004,"updated_at":"2026-08-20T16:07:05-04:00","requisition_id":"2216","title":"IT Operations Associate","company_name":"Wave","first_published":"2026-08-20T15:59:21-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Our IT Operations team manages our IT infrastructure across all countries with Wave operations. This team ensures that employees have the necessary hardware, software, and internet access to perform their roles efficiently. In addition, the IT Operations team manages various components of the IT infrastructure, including telephony operations, networks and internet, servers, and data centers, across multiple processes such as onboarding, offboarding, employee training, compliance, information security operations, and ticket management.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an IT Operations Associate, you’ll ensure our main and support offices have reliable, robust internet connectivity and support employees, teams, and internal partners with initial troubleshooting guidance.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be expected to ensure the reliability of our SMPP and SIP connections, which enable customers to receive SMS notifications on time. You may be responsible for managing this role at an office location or team, working closely with other IT and telephony team members in Africa, as well as your manager, as we rapidly scale our business. This will help us maintain desirable visibility and agent activation rates.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be part of the team that manages internet access at office locations with 99.9% uptime, including liaising with external suppliers.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in the development or setup of new systems and networks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in an on-call rotation of ticket management and troubleshooting in support of employees, Product \u0026amp;amp; Engineering teams, and external partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot, analyse, debug, and interpret network connection issues and error logs from our ISP and SMS \u0026amp;amp; SIP telephony platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support onboarding new employees with software, hardware, and IT best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support in permission and hardware management for employees.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assists users by answering questions about computer software and hardware operation and providing support to resolve problems promptly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide quality IT support and service by interacting positively with our staff, answering inquiries, and effectively handling complaints.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support with system integration tasks between our product teams and external partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Read and write basic SQL queries to pull reports and troubleshoot issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Liaise with our Telco partners to process monthly billing invoices and manage the SIM fleet.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide a daily report of issues reported, resolved, or outstanding, both by our partners and our internal support teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supports large IT projects by completing technical tasks and coordinating with vendors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform monthly reconciliations of SIP bills received from our telecom partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with our Engineering team to assist in setting up, troubleshooting, and remediating local server installations.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide user training to ensure they are well-informed about and adhere to the company\u0026#39;s IT standards and processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document and/or improve existing IT processes and procedures.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This is a permanent position.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Location: You\u0026#39;ll be based in our office in Dakar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer 26 weeks of\u0026amp;nbsp; parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A Bachelor\u0026#39;s degree in ICT, Computer Science, Engineering, Telecommunications, or equivalent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 2 years of experience in an IT/ Network support desk.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in French and good command of English.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of networks and any SAAS tool.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experienced in using Google Workspace.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be flexible with working on weekends or statutory holidays if required.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Communicate effectively and frequently, both in writing and in person, with a focus on clarity and transparency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enjoy networking and meeting new people, and excel at building meaningful relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embrace new challenges and enjoy finding creative solutions to complex problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Possess a strong understanding of networks and systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a basic understanding of SMS and VOIP/SIP systems would will be an advantage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are skilled at navigating complex relationships independently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adapt quickly and excel in multi-cultural environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are process-driven and capable of implementing structures where it may not exist.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are exceptionally organized and detail-oriented.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are focused on user/customer satisfaction and continually strive to improve it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Approach problems from first principles and think critically about how things should work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consider culture and processes from the user\u0026#39;s perspective to create the best experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025363004,"name":"People Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4012012004,"name":"Senegal (SN)","location":"Dakar, Senegal","child_ids":[],"parent_id":4064261004}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6147511004/ai_opt_out"},{"absolute_url":"https://www.wave.com/en/careers/job/6147535004?gh_jid=6147535004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5202256004,"location":{"name":"Abidjan, Côte d'Ivoire"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":6147535004,"updated_at":"2026-08-20T16:07:33-04:00","requisition_id":"2218","title":"IT Operations Associate","company_name":"Wave","first_published":"2026-08-20T15:54:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Our IT Operations team manages our IT infrastructure across all countries with Wave operations. This team ensures that employees have the necessary hardware, software, and internet access to perform their roles efficiently. In addition, the IT Operations team manages various components of the IT infrastructure, including telephony operations, networks and internet, servers, and data centers, across multiple processes such as onboarding, offboarding, employee training, compliance, information security operations, and ticket management.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an IT Operations Associate, you’ll ensure our main and support offices have reliable, robust internet connectivity and support employees, teams, and internal partners with initial troubleshooting guidance.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be expected to ensure the reliability of our SMPP and SIP connections, which enable customers to receive SMS notifications on time. You may be responsible for managing this role at an office location or team, working closely with other IT and telephony team members in Africa, as well as your manager, as we rapidly scale our business. This will help us maintain desirable visibility and agent activation rates.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be part of the team that manages internet access at office locations with 99.9% uptime, including liaising with external suppliers.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in the development or setup of new systems and networks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in an on-call rotation of ticket management and troubleshooting in support of employees, Product \u0026amp;amp; Engineering teams, and external partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot, analyse, debug, and interpret network connection issues and error logs from our ISP and SMS \u0026amp;amp; SIP telephony platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support onboarding new employees with software, hardware, and IT best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support in permission and hardware management for employees.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assists users by answering questions about computer software and hardware operation and providing support to resolve problems promptly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide quality IT support and service by interacting positively with our staff, answering inquiries, and effectively handling complaints.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support with system integration tasks between our product teams and external partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Read and write basic SQL queries to pull reports and troubleshoot issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Liaise with our Telco partners to process monthly billing invoices and manage the SIM fleet.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide a daily report of issues reported, resolved, or outstanding, both by our partners and our internal support teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supports large IT projects by completing technical tasks and coordinating with vendors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform monthly reconciliations of SIP bills received from our telecom partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with our Engineering team to assist in setting up, troubleshooting, and remediating local server installations.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide user training to ensure they are well-informed about and adhere to the company\u0026#39;s IT standards and processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document and/or improve existing IT processes and procedures.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This is a permanent position.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Location: Bouaké or Abidjan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A Bachelor\u0026#39;s degree in ICT, Computer Science, Engineering, Telecommunications, or equivalent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 2 years of experience in an IT/ Network support desk.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in French and good command of English.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of networks and any SAAS tool.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experienced in using Google Workspace.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be flexible with working on weekends or statutory holidays if required.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Communicate effectively and frequently, both in writing and in person, with a focus on clarity and transparency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enjoy networking and meeting new people, and excel at building meaningful relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embrace new challenges and enjoy finding creative solutions to complex problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Possess a strong understanding of networks and systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a basic understanding of SMS and VOIP/SIP systems would will be an advantage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are skilled at navigating complex relationships independently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adapt quickly and excel in multi-cultural environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are process-driven and capable of implementing structures where it may not exist.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are exceptionally organized and detail-oriented.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are focused on user/customer satisfaction and continually strive to improve it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Approach problems from first principles and think critically about how things should work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consider culture and processes from the user\u0026#39;s perspective to create the best experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025363004,"name":"People Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4012013004,"name":"Cote d'Ivoire (CI)","location":"Abidjan, Côte d'Ivoire","child_ids":[4064284004],"parent_id":4064261004}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6147535004/ai_opt_out"},{"absolute_url":"https://www.wave.com/en/careers/job/6001055004?gh_jid=6001055004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5156947004,"location":{"name":"Bamako, Mali"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"full-time","value_type":"single_select"}],"id":6001055004,"updated_at":"2026-08-19T12:45:41-04:00","requisition_id":"2076","title":"IT Operations Associate","company_name":"Wave","first_published":"2026-05-21T15:32:53-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Our IT Operations team manages our IT infrastructure across all countries with Wave operations. This team ensures that employees have the necessary hardware, software, and internet access to perform their roles efficiently. In addition, the IT Operations team manages various components of the IT infrastructure, including telephony operations, networks and internet, servers, and data centers, across multiple processes such as onboarding, offboarding, employee training, compliance, information security operations, and ticket management.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an IT Operations Associate, you\u0026#39;ll ensure that our principal and support offices have reliable and robust internet connections and support employees, teams, and internal partners with initial troubleshooting resources.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be expected to ensure the reliability of our SMPP connections, which enable customers to receive SMS notifications on time, as well as SIP connections. You may be responsible for managing this office location or team and collaborating closely with other IT and telephony team members in Africa, as well as your manager, as we rapidly scale our business. This will help us maintain desirable visibility and agent activation rates.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be part of the team that manages internet access at office locations with 99.9% uptime, including liaising with external suppliers.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in the development or setup of new systems and networks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in an on-call rotation of ticket management and troubleshooting in support of employees, Product \u0026amp;amp; Engineering teams, and external partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot, analyze, debug, and interpret network connection issues and error logs from our ISP and SMS \u0026amp;amp; SIP telephony platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support onboarding new employees with software, hardware, and IT best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support in permission and hardware management for employees.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assists users by answering questions regarding computer software and hardware operation, and provides support to resolve problems promptly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide quality IT support and service by interacting positively with our staff, answering inquiries, and effectively handling complaints.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support with system integration tasks between our product teams and external partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Read and write basic SQL queries to pull reports and troubleshoot issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Liaise with our Telco partners to process monthly billing invoices and manage the SIM fleet.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide a daily report of issues reported, resolved, or outstanding, both by our partners and our internal support teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supports large IT projects by completing technical tasks and coordinating with vendors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform monthly reconciliations of SIP bills received from our telecom partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with our Engineering team to assist in setting up, troubleshooting, and remediating local server installations.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide user training to ensure they are well-informed about and adhere to the company\u0026#39;s IT standards and processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document and/or improve existing IT processes and procedures.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: You\u0026#39;ll work from our office in Mali.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization is required in Mali.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a fixed-term (CDD 6-months).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Have a Bachelor\u0026#39;s degree in ICT, Computer Science, Engineering, Telecommunications, or equivalent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in an IT/ Network support desk.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in French and good command of English.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of networks and any SAAS tool.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experienced in using Google Workspace.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be flexible with working on weekends or statutory holidays if required.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Communicate effectively and frequently, both in writing and in person, with a focus on clarity and transparency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enjoy networking and meeting new people, and excel at building meaningful relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embrace new challenges and enjoy finding creative solutions to complex problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Possess a strong understanding of networks and systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a basic understanding of SMS and VOIP/SIP systems would be an advantage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are skilled at independently navigating complex relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adapt quickly and excel in multi-cultural environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are process-driven and capable of implementing structures where it may not exist.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are exceptionally organized and detail-oriented.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are focused on user/customer satisfaction and continually strive to improve it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Approach problems from first principles and think critically about how things should work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consider culture and processes from the user\u0026#39;s perspective to create the best experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025363004,"name":"People Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4012009004,"name":"Mali (ML)","location":"Bamako, Mali","child_ids":[],"parent_id":4064261004}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6001055004/ai_opt_out"},{"absolute_url":"https://www.wave.com/en/careers/job/6121472004?gh_jid=6121472004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5190049004,"location":{"name":"Niamey, Niger"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":6121472004,"updated_at":"2026-08-18T03:49:15-04:00","requisition_id":"2176","title":"IT Technician","company_name":"Wave","first_published":"2026-07-24T10:57:37-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Our IT Operations team manages our IT infrastructure across all countries with Wave operations. This team ensures that employees have the necessary hardware, software, and internet access to perform their roles efficiently. In addition, the IT Operations team manages various components of the IT infrastructure, including telephony operations, networks and internet, servers, and data centers, across multiple processes such as onboarding, offboarding, employee training, compliance, information security operations, and ticket management.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a role for an experienced technician ready to work with greater independence, take on the more complex day-to-day requests, coordinate vendors and contribute to small projects, and act as a reliable escalation point for L1. Success in this role is built on strong customer service, operational discipline, sound judgment, and the ability to work independently.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Provide face-to-face and ticket-based end-user support\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as a senior in-person point of contact for IT in your office, helping colleagues and handling the more complex requests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Independently resolve most user, hardware, workplace technology, and operational support issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage ticket queues, maintain SLA compliance, and act as an escalation point for L1 technicians.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify recurring issues and recommend service improvements, escalating complex issues with clear context.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Deploy and maintain employee and office hardware\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provision, deploy, recover, and troubleshoot employee and office hardware, and keep the asset register accurate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow and help maintain hardware deployment, inventory, and asset management processes, ensuring your work complies with established standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare and hand over hardware that meets Wave\u0026#39;s configuration and security standards, and coordinate vendors for routine repairs and procurement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Support and troubleshoot the local network and connectivity\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Independently troubleshoot network, infrastructure, connectivity, and office technology issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support hardware installations, cabling, and data centre activities, and coordinate with vendors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Escalate network configuration, design, or recurring infrastructure issues to the Network Engineering and Endpoint Engineering teams with clear context.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Support telephony and SMS operations\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Independently troubleshoot and resolve most SMS outages and SIP/VoIP call failures, interpreting error logs and escalating to Telco partners and Engineering when needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as an escalation point for L1 technicians on telephony issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support Telco partner coordination and monthly billing reconciliation, escalating SLA and partner-relationship management to the level that owns telephony.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and help maintain the availability of toll-free numbers and SMPP connections, so support teams can take calls and customers receive SMS notifications reliably.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Contribute to projects and operational improvements\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Help improve operational processes, documentation, and service quality, and follow established standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support onboarding and offboarding logistics and keep documentation up to date.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead small, well-defined projects and coordinate vendors for routine work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as an escalation point for L1 technicians and support newer team members by sharing knowledge.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: You\u0026#39;ll work from our office in Niamey.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in Niger is required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a permanent position\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer 26 weeks of\u0026amp;nbsp; parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years supporting employee and office hardware and workplace technology, or equivalent demonstrated ability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience administering Google Workspace and using MDM platforms to enrol and deploy hardware (configuration and policy are owned by engineering).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to independently troubleshoot networking, AV, and office technology issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting hardware installation, cabling, data centre activities, and vendor coordination.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with hardware lifecycle, inventory, and asset management processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with telephony or SMS/SIP systems (for example toll-free numbers, SMPP, or VoIP), including Telco partner coordination.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with scripting and process automation (a plus).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort acting as an escalation point for more junior technicians.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong customer service instincts and operational discipline: you follow processes carefully, document accurately, and know when to escalate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills, in person and in writing, in English (B1 or above).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good organisational and problem-solving skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Are excessively detail-oriented and seek to achieve excellence in everything you do.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to go the distance to get something done.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are comfortable defaulting to over-communication and overreaching when it comes to coordination.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adjust quickly to changing priorities and conditions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025363004,"name":"People Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4014030004,"name":"Niger (NE)","location":"Niamey, Niger","child_ids":[],"parent_id":4064261004}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6121472004/ai_opt_out"},{"absolute_url":"https://www.wave.com/en/careers/job/6121178004?gh_jid=6121178004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5189938004,"location":{"name":"Ouagadougou, Burkina Faso"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":6121178004,"updated_at":"2026-08-18T03:49:15-04:00","requisition_id":"2174","title":"IT Technician","company_name":"Wave","first_published":"2026-07-21T15:29:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Our IT Operations team manages our IT infrastructure across all countries with Wave operations. This team ensures that employees have the necessary hardware, software, and internet access to perform their roles efficiently. In addition, the IT Operations team manages various components of the IT infrastructure, including telephony operations, networks and internet, servers, and data centers, across multiple processes such as onboarding, offboarding, employee training, compliance, information security operations, and ticket management.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a role for an experienced technician ready to work with greater independence, take on the more complex day-to-day requests, coordinate vendors and contribute to small projects, and act as a reliable escalation point for L1. Success in this role is built on strong customer service, operational discipline, sound judgment, and the ability to work independently.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Provide face-to-face and ticket-based end-user support\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as a senior in-person point of contact for IT in your office, helping colleagues and handling the more complex requests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Independently resolve most user, hardware, workplace technology, and operational support issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage ticket queues, maintain SLA compliance, and act as an escalation point for L1 technicians.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify recurring issues and recommend service improvements, escalating complex issues with clear context.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Deploy and maintain employee and office hardware\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provision, deploy, recover, and troubleshoot employee and office hardware, and keep the asset register accurate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow and help maintain hardware deployment, inventory, and asset management processes, ensuring your work complies with established standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare and hand over hardware that meets Wave\u0026#39;s configuration and security standards, and coordinate vendors for routine repairs and procurement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Support and troubleshoot the local network and connectivity\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Independently troubleshoot network, infrastructure, connectivity, and office technology issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support hardware installations, cabling, and data centre activities, and coordinate with vendors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Escalate network configuration, design, or recurring infrastructure issues to the Network Engineering and Endpoint Engineering teams with clear context.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Support telephony and SMS operations\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Independently troubleshoot and resolve most SMS outages and SIP/VoIP call failures, interpreting error logs and escalating to Telco partners and Engineering when needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as an escalation point for L1 technicians on telephony issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support Telco partner coordination and monthly billing reconciliation, escalating SLA and partner-relationship management to the level that owns telephony.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and help maintain the availability of toll-free numbers and SMPP connections, so support teams can take calls and customers receive SMS notifications reliably.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Contribute to projects and operational improvements\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Help improve operational processes, documentation, and service quality, and follow established standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support onboarding and offboarding logistics and keep documentation up to date.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead small, well-defined projects and coordinate vendors for routine work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as an escalation point for L1 technicians and support newer team members by sharing knowledge.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: You\u0026#39;ll be based in our office in Ouagadougou.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in Burkina is required.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a permanent position.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We help you live your fullest life now- we subsidize gym memberships and fitness classes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years supporting employee and office hardware and workplace technology, or equivalent demonstrated ability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience administering Google Workspace and using MDM platforms to enrol and deploy hardware (configuration and policy are owned by engineering).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to independently troubleshoot networking, AV, and office technology issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting hardware installation, cabling, data centre activities, and vendor coordination.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with hardware lifecycle, inventory, and asset management processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with telephony or SMS/SIP systems (for example toll-free numbers, SMPP, or VoIP), including Telco partner coordination.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with scripting and process automation (a plus).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort acting as an escalation point for more junior technicians.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong customer service instincts and operational discipline: you follow processes carefully, document accurately, and know when to escalate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills, in person and in writing, in English (B1 or above).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good organizational and problem-solving skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Are excessively detail-oriented and seek to achieve excellence in everything you do.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are a self-starter and proactive about achieving ambitious targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enjoy organising large events - you\u0026#39;ll be the point of contact to both suppliers and the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Love owning projects - you\u0026#39;re autonomous yet know when to escalate problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to go the distance to get something done.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are comfortable defaulting to over-communication and overreaching when it comes to coordination.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adjust quickly to changing priorities and conditions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025363004,"name":"People Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4012008004,"name":"Burkina Faso (BF)","location":"Ouagadougou, Burkina Faso","child_ids":[4064285004],"parent_id":4064261004}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6121178004/ai_opt_out"},{"absolute_url":"https://www.wave.com/en/careers/job/6128507004?gh_jid=6128507004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5192649004,"location":{"name":"Bamako, Mali"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"full-time","value_type":"single_select"}],"id":6128507004,"updated_at":"2026-08-18T03:49:16-04:00","requisition_id":"2188","title":"Key Account Lead","company_name":"Wave","first_published":"2026-08-05T09:34:55-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Ready to help reshape the future of payments in Mali? We\u0026#39;re looking for an exceptional sales professional who is energized by ambitious goals, thrives in a fast-paced environment, and is excited to help businesses embrace a cashless future. You\u0026#39;ll lead the adoption of Wave\u0026#39;s payment and business solutions among key corporate clients, accelerating our growth across Mali.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Key Account Lead, you will be part of the sales team responsible for prospecting and acquiring new high-revenue business customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Business Development (Prospecting):\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Actively identify and target high-potential companies and organizations (large corporations, structured SMEs, NGOs, government institutions) that can use Wave Business services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain a robust sales pipeline.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;strong\u0026gt;Sales Cycle Management:\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Conduct sales presentations and product demonstrations for decision-makers (CFOs, CEOs, HR Directors).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand client needs in-depth to propose customized solutions (e.g., salary payments, supplier payment collection, invoice collection).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Negotiate contract terms and ensure closing.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;strong\u0026gt;Strategy and Reporting:\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Track and report on key sales performance indicators (KPIs) using our CRM tool.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide structured field feedback to the Product and Marketing teams to improve our Business offerings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct competitive intelligence on the Business offerings of other players (banks, telcos).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: You\u0026#39;ll work from our office in Bamako and may travel to upcountry locations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in Mali is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a permanent position.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents by offering 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized childcare when they return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At least 5 years of experience in a similar position (ideally in an international company, a bank, a mobile money company, or similar).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A degree in sales, project management, finance, international relations, business management, or a comparable field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good command of:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;French: Fluent (spoken and written) - Primary working language.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;English: Professional proficiency required to communicate with regional teams and management.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Have complete mastery of the B2B sales cycle, from prospecting to negotiating complex contracts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have an existing and relevant professional network in Abidjan (particularly with CFOs, HR Directors, and CEOs of large companies).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have excellent communication, active listening skills, and persuasive ability. You know how to adapt your discourse for high-level stakeholders.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are \u0026quot;mission-driven,\u0026quot; have an appetite for challenge, and a demonstrated culture of performance (a track record of exceeding targets).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have the ability to work proactively and organized in a very dynamic and fast-paced start-up environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4061594004,"name":"Payments","child_ids":[],"parent_id":null}],"offices":[{"id":4012009004,"name":"Mali (ML)","location":"Bamako, Mali","child_ids":[],"parent_id":4064261004}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6128507004/ai_opt_out"},{"absolute_url":"https://www.wave.com/en/careers/job/6016067004?gh_jid=6016067004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5163314004,"location":{"name":"Ouagadougou, Burkina Faso"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":6016067004,"updated_at":"2026-08-18T03:49:13-04:00","requisition_id":"2089","title":" Legal Counsel","company_name":"Wave","first_published":"2026-06-08T16:21:31-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Legal Counsel at Wave, you will play a key role in supporting our Legal Team and contributing to the company\u0026#39;s growth and compliance objectives. You will operate in our market in Burkina Faso and Niger.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will work closely with both operational and functional teams to help them achieve their goals while proactively identifying, assessing, and managing legal risks to ensure full compliance with applicable laws and regulations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will be responsible for providing clear, practical, and business-oriented legal advice and for implementing legal strategies that protect the company\u0026#39;s interests and contribute to its overall success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will report directly to the Head of Legal.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Contracting\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Draft, review, and negotiate contracts across all business areas, ensuring alignment with company objectives and compliance with applicable laws.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support contract drafting and review for Wave\u0026#39;s core products and services, ensuring the protection of the company\u0026#39;s commercial and legal interests while optimizing value and efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and participate in complex, high-value contract negotiations, providing strategic legal input to achieve balanced, sustainable agreements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enhance and manage the contracting process, including the implementation of contract policies, contract management systems, electronic signature tools, and document archiving procedures.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Legal Operations\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Implement group legal policies and propose updates based on legal developments, operational feedback, and industry best practices (e.g., contract policy, data privacy policy).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Litigation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and apply procedures for managing legal claims and disputes, including pre-litigation strategy, mediation, arbitration, and litigation follow-up.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;People Support\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide legal support for employment matters, including contracts, disciplinary procedures, and terminations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Company Secretarial\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide support for the company secretary.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Risk Management\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the Risk and Controls teams to identify legal risks and implement appropriate mitigations and internal controls.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Data Privacy \u0026amp;amp; Consumer Protection\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support the rollout and enforcement of the company\u0026#39;s data privacy compliance framework.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Regulatory Support\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide legal advice on licensing and regulatory requirements, working closely with colleagues across the legal and compliance teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;External Counsel Management\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain relationships with external law firms and manage legal service delivery.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Special Projects\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Contribute to cross-functional legal initiatives and support other legal priorities as they arise.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: You\u0026#39;ll work from our office in Burkina Faso.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a permanent position.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We help you live your fullest life now - we subsidize gym memberships and fitness classes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Master\u0026#39;s degree in Law or equivalent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3–5 years of professional legal experience, ideally within a dynamic corporate or regulatory environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in both written and spoken French and English.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience in corporate governance, including planning and preparing for board and shareholder meetings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of general legal and regulatory requirements applicable to corporate and commercial activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An experience in a law firm, Financial / Telco sector.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Efficiently and quickly apply instructions from your lead, and proactively identify and report problems or blockers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excel in both teamwork and independent work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are proficient in drafting and reviewing contracts in English and French.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate tenacity and a commitment to completing tasks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Possess a strong analytical approach to problem-solving.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are highly organized and detail-oriented, with a clear and accurate legal approach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have excellent writing, listening, and communication skills, consistently striving for excellence in all endeavors.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025361004,"name":"Legal","child_ids":[],"parent_id":null}],"offices":[{"id":4012008004,"name":"Burkina Faso (BF)","location":"Ouagadougou, Burkina Faso","child_ids":[4064285004],"parent_id":4064261004}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6016067004/ai_opt_out"},{"absolute_url":"https://www.wave.com/en/careers/job/6127381004?gh_jid=6127381004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5192146004,"location":{"name":"Niamey, Niger"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Temporary","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":6127381004,"updated_at":"2026-08-18T03:49:16-04:00","requisition_id":"2187","title":"Marketing Manager","company_name":"Wave","first_published":"2026-08-10T12:07:06-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;Do you have a proven track record of defining and implementing marketing strategies that drive business growth? Are you a strategic thinker with a data-driven mindset and a passion for developing and executing marketing campaigns? If so, we want to hear from you!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re hiring a Marketing Manager to oversee Above-the-Line (ATL) and Below-the-Line (BTL) activities, coordinate our marketing strategies and campaigns, and ensure they align with our overall business objectives and goals. You will play a key role in driving user growth and engagement through effective ATL and BTL marketing tactics.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and implement ATL and BTL marketing strategies that align with Wave\u0026#39;s growth objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Plan, execute, and oversee all ATL activities (TV, radio, and print), and all BTL activities (events, promotions, and on-ground activations).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-functional teams and stakeholders across the company to deliver impactful marketing campaigns that drive user acquisition and brand awareness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage relationships with external agencies and partners to ensure the successful execution of marketing activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and analyze the performance of marketing campaigns, using data to make informed decisions and optimize strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide regular reports on the effectiveness of ATL and BTL activities, including insights and recommendations for improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage, build, and mentor a high-performing team to execute on key initiatives and achieve business goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The position is based in Niamey.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You must have work authorization in Niger.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a permanent position.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula. We run performance reviews twice a year and award bonuses to strong performers who have been with the company for more than 6 months.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized childcare when you return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We help you live your fullest life now! We subsidize gym memberships and fitness classes.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s or master\u0026#39;s degree in business, marketing, communications, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;6+ years of relevant work experience in marketing.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An all-rounded KPI-driven marketer having managed ATL and BTL campaigns and brand building events with proven commercial results.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent project management skills, able to orchestrate different workstreams within sizeable complex campaigns under tight deadlines.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good analytical skills and ability to distill insights and make data-driven decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaboration and interpersonal skills with a proven ability to work effectively across the company.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with external agencies on both online and offline campaigns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong people leadership skills accompanied by an engaging personality that can inspire, mentor, and develop a young team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent in French, English, and one of the local languages.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Are detail-oriented and highly organized.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have experience working in a marketing agency, telecom, payment service provider, FMCG, or financial institution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a curious and creative mind.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are passionate about marketing trends, consumer behavior, and brands.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are able to work independently and as part of a team, with a proactive and results-oriented mindset.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are adaptable and able to thrive in a fast-paced, dynamic environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025362004,"name":"Growth Distribution and Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4014030004,"name":"Niger (NE)","location":"Niamey, Niger","child_ids":[],"parent_id":4064261004}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6127381004/ai_opt_out"},{"absolute_url":"https://www.wave.com/en/careers/job/6145124004?gh_jid=6145124004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5200922004,"location":{"name":"Banjul, The Gambia"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"full-time","value_type":"single_select"}],"id":6145124004,"updated_at":"2026-08-18T12:50:24-04:00","requisition_id":"2210","title":"Marketing Manager","company_name":"Wave","first_published":"2026-08-17T10:45:03-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p class=\u0026quot;isSelectedEnd\u0026quot;\u0026gt;As Wave continues to grow in The Gambia, we’re looking for a Marketing Manager who can turn strategy into impactful execution—coordinating product launches and customer-facing initiatives that strengthen Wave’s presence and relevance across the market.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reporting to the Senior Marketing Manager, this is an individual contributor role with end-to-end ownership of campaigns and marketing initiatives. You’ll bring strong planning, stakeholder management, and execution skills - helping the team deliver against critical business priorities while enabling the Senior Marketing Manager to focus on strategic direction, team development, quality standards, and larger market opportunities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Marketing Strategy \u0026amp;amp; Execution\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute marketing strategies aligned with business objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead major marketing campaigns from planning to execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities to improve customer acquisition, engagement, and retention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure all marketing activities reflect a strong understanding of customer needs.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Project Management\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own marketing projects independently and ensure timely delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain project timelines (retro planning), proactively managing risks and dependencies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with internal teams and external partners to deliver projects successfully.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Creative Development\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop clear and effective briefs for design teams and agencies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate actively in creative review sessions, providing constructive feedback that improves campaign quality and impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure all marketing materials are aligned with Wave\u0026#39;s brand standards and messaging.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stakeholder \u0026amp;amp; Agency Management\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work closely with internal teams including Payments, Biz-dev, Sales, Product Marketing, and Support to facilitate project progression and success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Draft marketing project report/cycle reports for sharing with relevant internal audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage relationships with agencies and vendors to ensure high-quality execution.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: Gambia\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in The Gambia is required.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a permanent position.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized childcare when you return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We help you live your fullest life now! We subsidize gym memberships and fitness classes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fluent in English.\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 5 years of experience in marketing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s or master\u0026#39;s degree in relevant fields (marketing, communication, sales, business development, etc).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Are super detail-oriented and organized.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can step back to design a high-level marketing strategy, then roll up your sleeves to manage the day-to-day execution details.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a deep understanding of customer behavior and translate those insights into high-impact campaigns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate tenacity and a willingness to go the distance to get something done.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adjust quickly to changing priorities and deal effectively with complexity and change.\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are a compelling storyteller, verbal and in writing.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4078185004,"name":"Marketing","child_ids":[],"parent_id":null}],"offices":[{"id":4024030004,"name":"Gambia (GM)","location":"Banjul, The Gambia","child_ids":[],"parent_id":4064261004}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6145124004/ai_opt_out"},{"absolute_url":"https://www.wave.com/en/careers/job/6123165004?gh_jid=6123165004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":5190880004,"location":{"name":"Banjul, The Gambia"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"full-time","value_type":"single_select"}],"id":6123165004,"updated_at":"2026-08-18T03:49:15-04:00","requisition_id":"2179","title":"Merchant Opening Lead","company_name":"Wave","first_published":"2026-07-23T08:03:12-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a Merchant Opening Lead for our payments operations in The Gambia who is experienced in managing teams, executing on-field strategy for a large team, resourceful, and excited about rolling up their sleeves to work in the field. You\u0026#39;ll be responsible for the daily operations of our field opening teams in The Gambia as we rapidly scale our business. The job entails planning and executing acquiring merchants at scale and maintaining desirable transacting rates at merchants.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;In this role, you\u0026#39;ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage the Merchant Opening team which is responsible for growing Wave’s merchant base in The Gambia by opening, training, and branding merchants, along with monitoring merchants’ continued use of the payment product.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and find solutions to critical blockers for merchant growth and high usage of our payments products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build the roadmap for the opening team in The Gambia to achieve its cycle objectives:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work closely with internal teams (distribution, admin, marketing, agent, people, etc.) to align key objectives and operationalize strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and own operations of Wave\u0026#39;s field opening teams (in charge of merchant acquisition and quality of network) with the processes and people needed as we rapidly scale across The Gambia\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and build the processes to open quality merchants at scale with the relevant stakeholders (compliance, admin, distribution, support)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop any training to give existing and new staff the right skills and expertise to serve our merchants and payers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Coordinate the development, roll-out and management of Wave’s merchant network in The Gambia through the acquisition and growth of quality merchants in compliance with an approved process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set your team up for success by working collaboratively with them to identify, and execute the most leveraged projects; creating a learning environment; and tracking and evaluating performance. Provide guidance and feedback to help team members strengthen the knowledge and skills needed to meet their OKRs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the analysis of merchant performance; identify what is working and what is not; and take actions to ensure a high standard of service and sustainable growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with our Risk \u0026amp;amp; Fraud department to minimize fraud cases and threats to the security of Wave merchants and payers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help build the playbook to make payment operations launches even faster and more successful in future markets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help to develop Wave’s global strategy by sharing insights and learning from the team’s experience in The Gambia\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead by living Wave\u0026#39;s values, and ensure they\u0026#39;re deeply ingrained within your team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: You\u0026#39;ll work from our office in Kotu\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;and may travel to field locations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in The Gambia is required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a permanent position\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula. We run performance reviews twice a year and award bonuses to strong performers who have been with the company for more than 6 months\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer 26 weeks of\u0026amp;nbsp; parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fluent in English - this role will interact regularly with non-French speakers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Speak both Mandinka and Wolof fluently\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 5 years of relevant work experience specifically managing a network, including a minimum of 2 years of experience managing field-based teams (+50 persons).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have strong geographical knowledge of The Gambia\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Communicate effectively and often, both in writing and in person, to the point of over-communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are detail-oriented and seek to achieve excellence in everything you do.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are a self-starter and proactive about achieving ambitious targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enjoy owning projects - you\u0026#39;re autonomous yet know when to escalate problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have built and led strong teams in achieving key results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to go the distance to get something done.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adjust quickly to changing priorities and conditions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Think about culture and process from the user\u0026#39;s perspective.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are tech-savvy: comfortable navigating Excel and onboarding new tools.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025362004,"name":"Growth Distribution and Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4024030004,"name":"Gambia (GM)","location":"Banjul, The Gambia","child_ids":[],"parent_id":4064261004}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6123165004/ai_opt_out"},{"absolute_url":"https://www.wave.com/en/careers/job/6146026004?gh_jid=6146026004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":5201505004,"location":{"name":"Canada; Spain; United Kingdom"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":6146026004,"updated_at":"2026-08-18T08:58:35-04:00","requisition_id":"2211","title":"Observability Specialist ","company_name":"Wave","first_published":"2026-08-18T08:58:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(14, 13, 93);\u0026quot;\u0026gt;How \u0026lt;strong\u0026gt;you\u0026#39;ll help us achieve it\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Wave is now the largest financial institution in Senegal and Côte d\u0026#39;Ivoire, with millions of users, growing rapidly year-on-year. And, we’re still in the early days of our product roadmap and potential impact on people’s everyday lives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Observability Engineer at Wave, you will help engineers understand, operate, debug, and improve the systems that power payments for millions of users across Africa.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will own and evolve Wave’s observability platform across our Python backend, GraphQL API, Postgres and CockroachDB databases, Kubernetes workloads, cloud infrastructure, and on-premises environments. Your work will make it easier for product, database, infrastructure, and security teams to detect problems and regressions early, understand system behaviour, resolve incidents quickly, and make well-informed reliability and performance decisions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll work in the newly formed Performance \u0026amp;amp; Observability team and report to the Director of Platform. You\u0026#39;ll partner closely with infrastructure, database, and product engineering teams to improve how we instrument our services.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role you\u0026#39;ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Improve our understanding of production behaviour across application code, GraphQL APIs, databases, caches, Kubernetes workloads, cloud infrastructure, async jobs, and on-premises environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with product and platform teams to define meaningful service-level indicators, reduce alert fatigue, and ensure alerts are actionable, reliable, and tied to user impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build internal tooling and self-service workflows that help engineers instrument services, investigate incidents, analyse performance, and understand dependencies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help teams identify reliability, latency, capacity, and cost issues before they become user-facing incidents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish and implement observability standards, documentation, and training materials that scale across Wave’s engineering organisation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operate and improve our observability platform (e.g., Datadog, Honeycomb, Prometheus, Grafana, OpenTelemetry) while controlling costs as data volume grows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(14, 13, 93);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you...\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Care a lot about working on software whose mission you can believe in.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a bias for action. You see a problem, you fix a problem. You get buy-in for your solutions and keep work moving.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Approach your work with a growth mindset and use your skills and experience to mentor less-experienced engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are excited to build world-class infrastructure that powers economic opportunity for an entire continent.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(14, 13, 93);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in observability, SRE, platform engineering, infrastructure engineering, backend engineering, or production systems engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of metrics, logging, tracing, profiling, alerting, dashboards, service-level indicators, and incident response workflows at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building internal tools, libraries, automation, or platforms used by other engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and collaboration skills. This role succeeds by helping other engineers build, operate, and debug better systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pragmatic judgment about when to improve tooling, when to simplify, and when to avoid unnecessary complexity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience learning, analyzing, and working on other people’s code.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(14, 13, 93);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Technical Skills\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in at least one backend language, preferably Python.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with observability tools such as Prometheus, Grafana, Datadog, OpenTelemetry, Jaeger, Tempo, Loki, Honeycomb, Sentry, or similar systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with at least some our stack, Postgres, CockroachDB, Redis, GraphQL, or Kubernetes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with OpenTelemetry instrumentation and collector configuration at scale\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(14, 13, 93);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About the Performance \u0026amp;amp; Observability Team\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Performance and Observability team was recently formed with the hiring of our first performance engineer, and is expanding with this Observability position. The team is and will continue to define its scope. The observability scope within the team currently is:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ownership, management and evolution of observability tools: Datadog, Honeycomb, Sentry, and Pyroscope.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design of SLOs and support product teams in implementing them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support all teams in improving their alert quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ownership of observability modules and code, ensuring consistent naming conventions across all our systems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Some recent and potential projects, as examples of specific things the team has worked on:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Early detection of regressions in our code. This could be a performance, reliability, or other regression that impacts our users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CPU profiling in production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SLO support for product teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scaling our Observability platform to support 4x our current volume while keeping costs in check.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(14, 13, 93);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About engineering at Wave\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We care about the big picture.\u0026lt;/strong\u0026gt; We don’t hire engineers to just ship tickets. We hire them to solve problems. That means caring deeply about outcomes, understanding context, and jumping in wherever something’s broken, even if it’s technically “not your area.” When we see problems, inefficiencies, or opportunities to make something better, we act. We dig into operational issues, clarify fuzzy product specs, or step into unfamiliar code to help unblock teammates.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We move as fast as possible.\u0026lt;/strong\u0026gt; Speed matters. It lets us try things quickly, get feedback early, and course-correct while it’s cheap. So we write small PRs. We aim for MVPs. We leave TODOs and file follow-ups. We don’t over-perfect v1. That said, we’re building a financial product. Some things—like money movement, correctness, or security—deserve more caution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We like boring technology.\u0026lt;/strong\u0026gt; We favor tools that are reliable, well-understood, and easy to debug. This keeps us focused on solving meaningful problems instead of wrestling with unpredictable infrastructure. If a new technology helps us move faster, build safer, or solve a real need, we’ll consider it. But we don’t adopt tools just because they’re new—we adopt them because they’re right.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Simplicity is a strategy. It lets us focus our energy where it matters most: serving our users.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-DH1 #LI-REMOTE\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025366004,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4012010004,"name":"Remote","location":null,"child_ids":[4064286004,4062949004,4062950004,4062951004,4062952004,4062953004,4062954004],"parent_id":null}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6146026004/ai_opt_out"},{"absolute_url":"https://www.wave.com/en/careers/job/6118791004?gh_jid=6118791004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5188974004,"location":{"name":"Banjul, The Gambia"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":6118791004,"updated_at":"2026-08-18T03:49:15-04:00","requisition_id":"2162","title":"Office Manager","company_name":"Wave","first_published":"2026-07-17T09:40:56-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are hiring a highly organized and proactive Office Manager who is passionate about fostering a positive, dynamic work environment.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be responsible for overseeing the daily operations of our office in the Gambia. You will play a key role in maintaining efficiency by managing administrative tasks, vendor relations, and providing general support to the team.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Oversee and coordinate general office operations, ensuring it\u0026#39;s running smoothly on a day-to-day basis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supervise, mentor, train, and coach office management employees, delegating assignments to ensure maximum productivity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement and maintain procedures/office administrative systems.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate domestic and international travel, including flights, hotels, and car rentals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage office budget. \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure that health and safety policies are up to date.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the purchase of office supplies, equipment, and furniture, and maintain adequate stock levels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Draft new contracts, write office management playbooks, create presentations, and other management-level reports.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organize with maintenance companies to keep the office clean, safe and ensure that appliances are in good working condition.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Report office progress to senior management and work with them to improve office operations and procedures.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: You\u0026#39;ll work from our office in Kotu.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in the Gambia.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health care insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We help you live your fullest life now- we subsidize gym memberships and fitness classes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in a similar position.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A degree or professional experience Degree in Administration or logistics.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent command of written and spoken English.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Speak Wolof fluently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong administrative and organizational skills, with a proven track record of managing complex office environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of dealing with external vendors and negotiating costs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate resilience and can find effective solutions fast.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are meticulous and have excellent attention to detail, striving for excellence in all aspects of your work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are self-driven and proactive, taking ownership of projects and initiatives.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain frequent communication to ensure coordination and collaboration across teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have strong adaptability and flexibility, quickly adjusting to changing needs and demands.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are willing to go above and beyond, to ensure all office management tasks are handled to the highest standard.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025363004,"name":"People Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4024030004,"name":"Gambia (GM)","location":"Banjul, The Gambia","child_ids":[],"parent_id":4064261004}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6118791004/ai_opt_out"},{"absolute_url":"https://www.wave.com/en/careers/job/6116959004?gh_jid=6116959004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5187904004,"location":{"name":"Bamako, Mali"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"full-time","value_type":"single_select"}],"id":6116959004,"updated_at":"2026-08-18T03:49:15-04:00","requisition_id":"2160","title":"Partner Operations Representative","company_name":"Wave","first_published":"2026-07-17T06:31:36-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The PartnerOps team\u0026#39;s mission is to integrate and maintain all the Bill pay our users want in the apps (Customer, agent, business) as soon as possible. In detail, we should keep payments as reliable and available as possible, ensure our business accounts are funded, and build good relationships with our partners.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a Mali-based candidate who is resourceful, determined, tenacious, and diligent—someone who thrives on getting things done. This role will also involve supporting operations across all Wave Opcos\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll be expected to\u0026lt;strong\u0026gt; :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage operationally escalated cases by the Support Teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interpret information about a user and inform partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interpret Sigma Chart\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make collections, forecasts, reconciliations, and follow them up until their effectiveness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have clear communication with partners regarding issues, claims, and outages.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Escalate cases/Claims,/Outages to the partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate clearly with the team\u0026#39;s support and the rest of the product team (verbally and in writing).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ship announcements with simple subject matter for public consumption with strict supervision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively write and ship most announcements with the necessary final supervision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a very organized person (keeps good notes and communicates effectively on Slack and Google Suite).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be multitasking (can do many tasks simultaneously: being on duty, treating bugs, claims, and requests addressed to partner Ops, and interacting with other departments for their needs).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate precise requirements clearly to the eng team without team lead or product manager intervention (persuasive, can convince).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ll work from our office in Bamako.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in Mali is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a permanent position.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula. We run performance reviews twice a year and award bonuses to strong performers who have been with the company for more than 6 months.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English and a local language.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least a Bachelor\u0026#39;s degree in IT or a related discipline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2 - 3 years of experience in a comparable position.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Having competence in SQL is a bonus but not required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Love solving problems for our awesome customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Worked in a Bank / Financial Institute / Telcos.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have relationships and an established network of contacts to help achieve business goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are seeking to achieve excellence in everything you do.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a mobile wallet or money transfer background.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are an excellent listener who makes other people feel heard.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can also teach others to communicate effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a sense of responsibility and can take the initiative.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have Team spirit and good work organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have the Ability to deeply understand and succinctly communicate users’ needs to lead and the rest of the product team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are autonomous (people who can work under pressure and can own a part of the processes of the tasks).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025369004,"name":"Product","child_ids":[],"parent_id":null}],"offices":[{"id":4012009004,"name":"Mali (ML)","location":"Bamako, Mali","child_ids":[],"parent_id":4064261004}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6116959004/ai_opt_out"},{"absolute_url":"https://www.wave.com/en/careers/job/6121394004?gh_jid=6121394004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5190037004,"location":{"name":"Ouagadougou, Burkina Faso"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"full-time","value_type":"single_select"}],"id":6121394004,"updated_at":"2026-08-18T03:49:15-04:00","requisition_id":"2175","title":"Partner Operations Representative","company_name":"Wave","first_published":"2026-07-21T16:20:37-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The PartnerOps team\u0026#39;s mission is to integrate and maintain all the bill payments our users want in the apps (Customer, agent, business) as soon as possible. In detail, we should keep payments as reliable and available as possible, ensure our business accounts are funded, and build good relationships with our partners.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a Burkina-based candidate who is resourceful, determined, tenacious, and diligent- someone who thrives on getting things done. This role will also involve supporting operations across all Wave Opcos.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll be expected to ;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage operationally escalated cases by the Support Teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interpret user information and inform partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interpret Sigma Chart.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make collections, forecasts, and reconciliations, and follow them up on their effectiveness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have clear communication with partners regarding issues, claims, and outages.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Escalate cases/Claims,/Outages to the partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate clearly with the team\u0026#39;s support and the rest of the product team (verbally and in writing).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ship announcements with simple subject matter for public consumption with strict supervision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively write and ship most announcements with the necessary final supervision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a very organised person (keeps good notes and communicates effectively on Slack and Google Suite).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be multitasking (can do many tasks simultaneously: being on duty, treating bugs, claims, and requests addressed to partner Ops, and interacting with other departments for their needs).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate precise requirements clearly to the eng team without the team lead or product manager intervening (persuasive; can convince).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ll work from our office in Ouagadougou.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in Burkina Faso is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a permanent position.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English and a local language.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least a Bachelor\u0026#39;s degree in IT or a related discipline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2 - 3 years of experience in a comparable position.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Have competence in SQL is a bonus but not required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Love solving problems for our awesome customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Worked in a Bank / Financial Institute / Telcos.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have relationships and an established network of contacts to help achieve business goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are seeking to achieve excellence in everything you do.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a background in mobile wallets or money transfers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are an excellent listener who makes other people feel heard.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can also teach others to communicate effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a sense of responsibility and can take the initiative.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have Team spirit and good work organisation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have the Ability to deeply understand and succinctly communicate users’ needs to lead and the rest of the product team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are autonomous (people who can work under pressure and can own a part of the processes of the tasks).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025369004,"name":"Product","child_ids":[],"parent_id":null}],"offices":[{"id":4012008004,"name":"Burkina Faso (BF)","location":"Ouagadougou, Burkina Faso","child_ids":[4064285004],"parent_id":4064261004}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6121394004/ai_opt_out"},{"absolute_url":"https://www.wave.com/en/careers/job/6115028004?gh_jid=6115028004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":5187023004,"location":{"name":"Conakry, Conakry, Guinea"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"full-time","value_type":"single_select"}],"id":6115028004,"updated_at":"2026-08-18T03:49:14-04:00","requisition_id":"2145","title":"People Operations Associate ","company_name":"Wave","first_published":"2026-07-14T04:59:12-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(14, 13, 93);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Wave is now the largest financial institution in Senegal, with over 7 million users. And, we’re still in the early days of our product roadmap and potential impact on people’s everyday lives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be the go-to person in keeping our Conakry and upcountry offices humming - managing people operations, events, administration and everything in between. We are looking for someone who is fast paced, data driven, energized by building systems and making things happen.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;People Operations\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Implement and maintain HR policies, procedures, and administrative systems across Wave Guinea.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Onboard new staff and integrate them into Wave\u0026#39;s culture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage employee records including compensation, benefits, insurance, promotions, transfers, performance reviews, and terminations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Process work permits for employees as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary contact and Business Partner for all people-related matters.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Office Management\u0026amp;nbsp; \u0026amp;amp;\u0026amp;nbsp; Administration\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Oversee day-to-day office operations, ensuring quality working conditions and health and safety compliance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create trackers and operational-level reports on a monthly basis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the office front desk, utilities, security, supplies, equipment, and inventory levels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a clean, tidy and well-organized work environment and manage cleaners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage our security staff.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow up on bill payment for\u0026amp;nbsp; facility utilities, including but not limited to office\u0026amp;nbsp;(electricity, water, canteen).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support in various tasks to ameliorate the working environment of Wave\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Logistics\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Arrange domestic and international travel (visas, flights, hotels, car rentals).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fleet,\u0026amp;nbsp; fuel and driver\u0026amp;nbsp; management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage office budgets and procurements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and manage the canteen and other vendors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Plan corporate events including happy hours, retreats, and conferences.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(14, 13, 93);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Key Details\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: You\u0026#39;ll work from our office in Conakry, Guinea and travel to upcountry field locations from time to time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in Guinea is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a permanent position.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer 26 weeks of\u0026amp;nbsp; parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(14, 13, 93);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree or professional training in business administration, HR, or any other related field.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 4 years experience in a similar role, ideally at a fast paced international company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using Google Suite (Doc, Sheets) or Microsoft Office.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational and prioritisation skills.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in both English and French.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(14, 13, 93);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate tenacity and a willingness to go the distance to get things done.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have great crisis and stress management skills.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are thoughtful about how physical spaces and environments support team culture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can function autonomously with minimal guidance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Possess strong collaboration, communication, negotiation, and interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Display strong work ethics and respect internal policies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are comfortable defaulting to over-communication and overreaching when it comes to coordination.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adjust quickly to changing priorities and conditions and cope effectively with complexity and change.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are analytical in your approach to problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have developed processes with minimal guidance and have implemented them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are solution-driven and detail-oriented with strong task follow-through.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can understand and follow established priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are flexible to work irregular hours.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025363004,"name":"People Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4088599004,"name":"Guinea (GN)","location":"Conakry, Conakry, Guinea","child_ids":[],"parent_id":4064261004}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6115028004/ai_opt_out"},{"absolute_url":"https://www.wave.com/en/careers/job/5722332004?gh_jid=5722332004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5012459004,"location":{"name":"OpCo"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":5722332004,"updated_at":"2026-08-18T03:49:12-04:00","requisition_id":"1866","title":"People Partner ","company_name":"Wave","first_published":"2025-11-27T02:01:00-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a Strategic People Partner who combines curiosity, strategic thinking, and hands-on HR delivery. This Partner will help us shape our people\u0026#39;s experience, talent initiatives, and ultimately own an org/s as a trusted People Partner.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll partner across teams to strengthen how we grow, support, and develop Wavers. Your work will touch key areas such as: performance coaching, development, talent management, organizational design and employee experience, while also supporting talent programs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Support Organizational Design \u0026amp;amp; Effectiveness\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with business leads to assess and evolve team structures that enable collaboration and effectiveness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate organization health reviews, using people analytics to identify strengths, gaps, and growth opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support managers on change management, team design, and culture alignment as their orgs scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to cross-functional projects that enhance employee experience, performance, and engagement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Learning \u0026amp;amp; Development Collaborations\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with the L\u0026amp;amp;D team and business leads to identify development needs and learning priorities across functions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support individual development planning and ensure learning insights are embedded into performance and career frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track participation, to inform continuous improvement of learning initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Talent Management \u0026amp;amp; Growth\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with leaders to map career paths and growth frameworks across their teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support performance review cycles, calibrations, and feedback conversations that drive meaningful development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build visibility into succession planning, and emerging talent across Wave.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the Talent team, to ensure a consistent strong pipeline of talent during hiring processes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Grow our Talent \u0026amp;amp; Development Programs\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage Wave’s internship and Support rotation programs: canvassing roles, coordinating interviews, onboarding, and successful integration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with leads to identify high-performing participants for continued development and full-time conversion opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Strengthen Employer Branding\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Marketing and Comms to capture authentic stories that reflect Wave’s culture and employee experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to content for social channels, events, and recruiting campaigns showcasing Wave as a great place to grow.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: You\u0026#39;ll work from one of our operating countries (Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia and DRC).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in one of the above countries.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a permanent position.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5-8 years of experience in Recruiting, Learning \u0026amp;amp; Development, Talent management, or HRBP in a high-growth environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A degree in Business Administration, Human Resources, or equivalent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;French and English proficiency.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated background in talent and leadership management, as well as a proven ability to attract and retain outstanding talent and motivate high-performing teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on operational experience in managing employee relations.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work with a variety of organizational leaders, to build consensus around HR strategy and tactics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent negotiation and conflict resolution skills in dealing with sensitive employee issues and managing cultural differences.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Are strategically minded but operationally hands-on. You can design frameworks and also execute them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have strong coaching, facilitation, and communication skills, with a passion for helping others grow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are analytical and data-informed, using insights to guide decisions and measure impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excel at building relationships and trust, partnering across multiple levels and cultures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are curious, proactive, and adaptable; you thrive in a fast-moving, mission-driven environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025363004,"name":"People Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4012013004,"name":"Cote d'Ivoire (CI)","location":"Abidjan, Côte d'Ivoire","child_ids":[4064284004],"parent_id":4064261004},{"id":4012012004,"name":"Senegal (SN)","location":"Dakar, Senegal","child_ids":[],"parent_id":4064261004}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/5722332004/ai_opt_out"},{"absolute_url":"https://www.wave.com/en/careers/job/6134012004?gh_jid=6134012004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5195199004,"location":{"name":"Bamako, Mali; Ouagadougou, Burkina Faso"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":6134012004,"updated_at":"2026-08-18T03:49:16-04:00","requisition_id":"2194","title":"People Partner- Support","company_name":"Wave","first_published":"2026-08-04T09:33:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a People Partner - Support, you\u0026#39;ll assist Wave\u0026#39;s call centers teams in Burkina Faso and Mali through strategic, operational, and thoughtful execution of people team deliverables. Through an employee-first mindset, you will build quality relationships with stakeholders. You will work collaboratively with the country\u0026#39;s Support Team and People Teams to execute and align specific team strategies with the company\u0026#39;s objectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;On a daily basis, you will, on behalf of Wave\u0026#39;s people team, help accelerate a culture of excellence in which people feel engaged and inspired to deliver phenomenal business results.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work closely with the Support department to coordinate an HR strategy that aligns with the team\u0026#39;s OKRs. This may involve identifying where the department or people team needs to develop or reassign talent, or change management and reporting lines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities to improve organisational effectiveness through structure reorganisation, employee engagement, and retention with Group/Team Leads.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the Support Leads to ensure follow-up on performance management workflow implementation. This includes regular feedback, ensuring 1:1s happen, coaching, and career growth conversations. It may also involve helping leads set OKRs, tracking progress, conducting performance evaluations, and following up on PIPs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct regular audits of employee sick time records to ensure proper documentation and adherence to company policies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage and track employee tenure changes for BHR (Benefit and Health Review), ensuring timely updates and compliance with company policy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Update employee-level changes to ensure they are accurately reflected in HR systems and employee records.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage employee work accommodation requests and collaborate with local doctors or medical professionals to assess and facilitate appropriate workplace adjustments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate the creation and delivery of explanation letters for employees as required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track adherence to HR policies and targets, ensuring key HR metrics are met, including attendance, compliance, and process timelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with the Support Group Leads and teams to address recurring absenteeism and offer solutions to improve attendance rates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help with employee recruitment, onboarding, resignations, terminations, and contract completions, including conducting exit interviews and ensuring proper documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Audit overtime submissions to ensure compliance with company policies and local labour laws.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform other HR-related tasks as required and work closely with the HR team to support day-to-day operations and HR initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create a positive work environment and foster employee engagement through employee recognition and reward programs, team-building activities, and career development conversations. You will be responsible for implementing retention strategies to reduce employee turnover in the department.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build positive relationships with the team members and create an environment of trust and high impact.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: You\u0026#39;ll work from one of our operating countries (Mali, Burkina Faso).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in one of the above countries.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a permanent position.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A degree in HR, Labour Law, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English and French.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 3 years of experience in HR management, Recruitment, and Employee Experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good experience in various HR functional areas, especially organisational development and discipline.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate analytical thinking, problem-solving, and decision-making abilities. For example, you could serve as the think tank for your organisation and develop innovative solutions to all people-related issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have solid interpersonal and communication skills, both verbal and written - you write well and keep detailed notes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate credibility and integrity in your communications to ensure that feedback and information flow upwards and downwards—you must be compelling and earn people\u0026#39;s trust.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have the ability to listen, re-adapt, re-iterate, and understand the needs of employees.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are flexible, can manage multiple complex issues, and can prioritise projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can collaborate and build cohesion with other people and team members. You come from a \u0026quot;We\u0026quot; first approach rather than an \u0026quot;I\u0026quot; mindset.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025363004,"name":"People Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4012008004,"name":"Burkina Faso (BF)","location":"Ouagadougou, Burkina Faso","child_ids":[4064285004],"parent_id":4064261004},{"id":4012009004,"name":"Mali (ML)","location":"Bamako, Mali","child_ids":[],"parent_id":4064261004}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6134012004/ai_opt_out"},{"absolute_url":"https://www.wave.com/en/careers/job/6134008004?gh_jid=6134008004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5195195004,"location":{"name":"Dakar, Senegal"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":6134008004,"updated_at":"2026-08-18T03:49:16-04:00","requisition_id":"2193","title":"People Partner- Support","company_name":"Wave","first_published":"2026-08-04T09:31:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a People Partner - Support, you\u0026#39;ll assist Wave\u0026#39;s call center team in Senegal through strategic, operational, and thoughtful execution of people team deliverables. Through an employee-first mindset, you will build quality relationships with stakeholders. You will work collaboratively with the country\u0026#39;s Support Team and People Teams to execute and align specific team strategies with the company\u0026#39;s objectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;On a daily basis, you will, on behalf of Wave\u0026#39;s people team, help and accelerate a culture of excellence where people feel engaged and inspired to deliver phenomenal business results.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work closely with the Support department to coordinate an HR strategy that aligns with the team\u0026#39;s OKRs. This may involve identifying where the department or people team needs to develop or reassign talent, or change management and reporting lines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities to improve organisational effectiveness through structure reorganisation, employee engagement, and retention with Group/Team Leads.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the Support Leads to ensure follow-up on performance management workflow implementation. This includes regular feedback, ensuring 1:1s happen, coaching, and career growth conversations. It may also involve helping leads set OKRs, tracking progress, conducting performance evaluations, and following up on PIPs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct regular audits of employee sick time records to ensure proper documentation and adherence to company policies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage and track employee tenure changes for BHR (Benefit and Health Review), ensuring timely updates and compliance with company policy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Update employee-level changes to ensure they are accurately reflected in HR systems and employee records.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage employee work accommodation requests and collaborate with local doctors or medical professionals to assess and facilitate appropriate workplace adjustments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate the creation and delivery of explanation letters for employees as required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track adherence to HR policies and targets, ensuring key HR metrics are met, including attendance, compliance, and process timelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with the Support Group Leads and teams to address recurring absenteeism and offer solutions to improve attendance rates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help with employee recruitment, onboarding, resignations, terminations, and contract completions, including conducting exit interviews and ensuring proper documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Audit overtime submissions to ensure compliance with company policies and local labour laws.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform other HR-related tasks as required and work closely with the HR team to support day-to-day operations and HR initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create a positive work environment and foster employee engagement through employee recognition and reward programs, team-building activities, and career development conversations. You will be responsible for implementing retention strategies to reduce employee turnover in the department.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build positive relationships with the team members and create an environment of trust and high impact.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: You\u0026#39;ll work from our office in Senegal.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in Senegal is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a permanent position.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We help you live your fullest life now- we subsidize gym memberships and fitness classes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A degree in HR, Labour Law, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English and French.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 5 years of experience in HR management, Recruitment, and Employee Experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good experience in various HR functional areas, especially organisational development and discipline.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate analytical thinking, problem-solving, and decision-making abilities. For example, you could serve as the think tank for your organisation and develop innovative solutions to all people-related issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have solid interpersonal and communication skills, both verbal and written - you write well and keep detailed notes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate credibility and integrity in your communications to ensure that feedback and information flow upwards and downwards—you must be compelling and earn people\u0026#39;s trust.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have the ability to listen, re-adapt, re-iterate, and understand the needs of employees.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are flexible, can manage multiple complex issues, and can prioritise projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can collaborate and build cohesion with other people and team members. You come from a \u0026quot;We\u0026quot; first approach rather than an \u0026quot;I\u0026quot; mindset.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025363004,"name":"People Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4012012004,"name":"Senegal (SN)","location":"Dakar, Senegal","child_ids":[],"parent_id":4064261004}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6134008004/ai_opt_out"},{"absolute_url":"https://www.wave.com/en/careers/job/6101291004?gh_jid=6101291004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":5178654004,"location":{"name":"Abidjan, Côte d'Ivoire; Bamako, Mali; OpCo; Ouagadougou, Burkina Faso"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"full-time","value_type":"single_select"}],"id":6101291004,"updated_at":"2026-08-18T03:49:13-04:00","requisition_id":"2114","title":"People Programs Manager ","company_name":"Wave","first_published":"2026-06-25T05:11:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How you’ll help us achieve it\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;ve built a Cross-Departmental Rotation Program, an Undergraduate Internship Program, and a growing number of Short Term Assignment (STA) and Long Term Assignments (LTA) deployments across our Opcos.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;These programmes span multiple countries, stakeholders and employee populations. They already exist, and now, we’re looking for someone to own them fully by re-designing, improving, and scaling them as Wave grows. You need to figure out how to make them better without having direct authority over everyone involved.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a role for someone who can operate independently and thinks about the people\u0026#39;s experience behind every process. You\u0026#39;ll be the person who makes sure rotators are set up for success, interns have a meaningful experience, and employees on assignment are thriving.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll own\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Rotation Program\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Run end-to-end cohort management for our Cross-Departmental Rotation Program across SN, CI, The Gambia, and new markets as we expand\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the full cycle - role canvassing, applications, interviews, onboarding, monthly check-ins, evaluations, and outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain scoring consistency and fairness across cohorts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously improve the program based on feedback and what the data tells you\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Internship Program\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own our Undergraduate Internship Program across Opcos - from department liaison and hiring, through onboarding, guardian management, and offboarding\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make the intern experience genuinely great - immersive, structured, and worth their time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track and report on productivity impact and intern feedback\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;STA \u0026amp;amp; LTA Deployments\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Make assignments something people actually want - from offer alignment and benefits, to deployment logistics and check-ins\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with People Partners in ensuring employees on assignment are properly supported and that we\u0026#39;re applying policies consistently across markets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flag gaps, edge cases or policy questions early and propose solutions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Program Design \u0026amp;amp; Improvement\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Keep program guidelines current and documented\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify new program opportunities and own the expansion of existing programs as they grow eg; new levels, new markets, new cohort structures\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run design review sessions with stakeholders to stress-test program changes before they go live\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Employer Branding and Talent to amplify programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we\u0026#39;re looking for\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of experience in a HR, Project Management or Recruiting role or a similarly relevant role - ideally with exposure to projects or programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Independently owned and improved a complex programme or portfolio of programmes and can demonstrate improvements they’ve driven\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Great interpersonal skills - can engage senior leadership and understands cultural dynamics and work across multiple teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear, direct communicator - written and verbal\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Structure and follow through - you close loops and know where everything stands at any given time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with ambiguity - these programs will always evolve and you\u0026#39;ll need to make judgment calls on scope and span\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English and French is a strong requirement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in one of Wave\u0026#39;s operating markets\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025363004,"name":"People Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4064261004,"name":"OpCo","location":null,"child_ids":[4012008004,4012013004,4014030004,4088599004,4012014004,4012764004,4024030004,4012009004,4012012004,4047225004,4065756004,4089203004,4089204004,4064285004,4064284004,4064276004,4064279004,4064280004,4064281004],"parent_id":null}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6101291004/ai_opt_out"},{"absolute_url":"https://www.wave.com/en/careers/job/5835028004?gh_jid=5835028004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":5067516004,"location":{"name":"Remote"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":5835028004,"updated_at":"2026-08-18T03:49:12-04:00","requisition_id":"1990","title":"Portfolio Manager","company_name":"Wave","first_published":"2026-04-16T16:55:59-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How you’ll help us achieve it\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for an experienced portfolio manager with excellent analytical skills to help us grow our Financial Services products, inclusive of consumer and merchant lending, savings and insurance. Many of these products are new to market, and you will play a key role in evaluating performance and identifying growth opportunities. For our lending products, you will be a creative thinker developing iterative credit risk frameworks enabling Wave to responsibly provide funding to our customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work to maximize the growth and profitability of Wave’s consumer and merchant Financial Service products across our markets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deeply understand customer usage and behavior towards the product suite, to generate insights which can be actioned into growth opportunities, across the customer lifecycle from acquisition to retention.\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Turn insight into action by experimenting and testing and rapidly scaling successful pilots, in partnership with product, marketing and growth team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create frameworks to track and monitor key performance indicators and identify trends that impact on business performance\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;For the lending portfolio, ensure we optimize our approach both underwriting (who to lend to) and line assignment (how much to lend)\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Rigorously deep dive into performance of each lending product, against a full KPI scorecard - driving root analysis of what is working well, and what needs to be optimized\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify relevant data sources to support risk modeling, in markets where traditional sources such as credit risk bureaus are often limited\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop collections and recovery strategies\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and track market and macroeconomic trends\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This is a remote position and can work remotely from anywhere (between UTC -5 and +4) with reliable Internet access.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and are calculated using a transparent formula. For this role, depending on your level and location, we offer a salary of $142,000 - $203,300 USD, paid in your local currency equivalent plus a generous equity package.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Major benefits:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Subsidized health insurance for you and your dependents and retirement contributions (both vary from country to country)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;6 months fully paid parental leave and subsidized fertility assistance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited vacation with a 20-day minimum requirement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$10,000 annual charitable donation matching\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in lending in a portfolio management, credit risk or commercial management position, in a financial services or fintech company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in other financial products such as savings, insurance or payments is a strong advantage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent data analysis and interpretation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a proven ability to create, implement and monitor credit risk strategies, with experience of using non-traditional data sources to create credit decisioning frameworks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record operating across multiple markets or regions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Have an inquisitive mindset, using data to seek insights, and able to create hypothesis where data is not available\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enjoy working at pace, and are able to iterate and test quickly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are highly articulate, able to communicate complex ideas and insights\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can operate with ambiguity and adjust quickly to changing priorities and conditions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have strong commercial acumen, capable of identifying trade-offs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are passionate about creating responsible financial solutions that can enhance customers lives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a proven ability to create, implement and monitor credit risk strategies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a strong sense of ownership and seek to achieve excellence in everything you do\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025369004,"name":"Product","child_ids":[],"parent_id":null}],"offices":[{"id":4012010004,"name":"Remote","location":null,"child_ids":[4064286004,4062949004,4062950004,4062951004,4062952004,4062953004,4062954004],"parent_id":null}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/5835028004/ai_opt_out"},{"absolute_url":"https://www.wave.com/en/careers/job/6004411004?gh_jid=6004411004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5158041004,"location":{"name":"Kinshasa, Democratic Republic of the Congo"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Temporary","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"full-time","value_type":"single_select"}],"id":6004411004,"updated_at":"2026-08-18T03:49:13-04:00","requisition_id":"2079","title":"Premium Cash Assistant","company_name":"Wave","first_published":"2026-05-26T06:17:46-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How you’ll help us to achieve it\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We value being close to our customers and agents, so if you enjoy contact with customers, we have an excellent opportunity for you! \u0026lt;br\u0026gt;As a Premium Cash Assistant, you will be the first point of contact for our customers and agents. Under the supervision of the Premium Cash Officer, you will manage the daily reconciliation of transactions in our Premium Agency based in Bamako or the upcountry.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Help agents nearby with liquidity needs (deposits and withdrawals).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support agent/client needs (Wave\u0026#39;s offer, opening accounts, how the system works, the app, physical card…).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain daily reconciliation of premium points.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure that all cash management transactions are correctly recorded in the treasury system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Request promptly sufficient funds to ensure rebalance with agents/clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Report any discrepancies or challenges encountered to the Premium Cash Officer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Report fake bills to Leadership.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: You\u0026#39;ll be based in DRC.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in DRC is required.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a fixed-term position, 6 months contract.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We help you live your fullest life now- we subsidize gym memberships and fitness classes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years experience as a cashier in cash management, reconciliation, liquidity management, cash handling, or delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Finance, Economics, Mathematics, or equivalent.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in French.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience in front-office customer service or in the banking sector.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be very vigilant, detail-oriented, and have strong integrity.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowing Wave products is an added value.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Speaking English and a local language is an added advantage.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Are excessively detail-oriented and seek to achieve excellence in everything you do.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are a self-starter and proactive about achieving ambitious targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Love owning projects - you\u0026#39;re autonomous yet know when to escalate problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to go the distance to get something done.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are comfortable defaulting to over-communication and overreaching when it comes to coordination.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adjust quickly to changing priorities and conditions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;#LI-RO1\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4078149004,"name":"Agent Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4065756004,"name":"Democratic Republic of the Congo (CD)","location":"Kinshasa, Democratic Republic of the Congo","child_ids":[],"parent_id":4064261004}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6004411004/ai_opt_out"},{"absolute_url":"https://www.wave.com/en/careers/job/6147463004?gh_jid=6147463004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5202213004,"location":{"name":"Cameroon (CM)"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Temporary","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":6147463004,"updated_at":"2026-08-19T15:31:33-04:00","requisition_id":"2215","title":"Premium Cash Assistant","company_name":"Wave","first_published":"2026-08-19T15:31:33-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We value being close to our customers and agents, so if you enjoy contact with customers, we have an excellent opportunity for you! \u0026lt;br\u0026gt;As a Premium Cash Assistant, you will be the first point of contact for our customers and agents. Under the supervision of the Premium Cash Officer, you will manage the daily reconciliation of transactions in our Premium Agency based in Bamako or the upcountry.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Help agents nearby with liquidity needs (deposits and withdrawals).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support agent/client needs (Wave\u0026#39;s offer, opening accounts, how the system works, the app, physical card…).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain daily reconciliation of premium points.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure that all cash management transactions are correctly recorded in the treasury system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Request promptly sufficient funds to ensure rebalance with agents/clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Report any discrepancies or challenges encountered to the Premium Cash Officer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Report fake bills to Leadership.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: This role is open for various locations in Cameroon (Garoua, Maroua, Kousseri)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorisation in Cameroon is required.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a 6-month fixed-term position.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We help you live your fullest life now- we subsidize gym memberships and fitness classes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years experience as a cashier in cash management, reconciliation, liquidity management, cash handling, or delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Finance, Economics, Mathematics, or equivalent.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in French.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience in front-office customer service or in the banking sector.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be very vigilant, detail-oriented, and have strong integrity.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowing Wave products is an added value.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Speaking English and a local language is an added advantage.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Are excessively detail-oriented and seek to achieve excellence in everything you do.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are a self-starter and proactive about achieving ambitious targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enjoy organising large events - you\u0026#39;ll be the point of contact to both suppliers and the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Love owning projects - you\u0026#39;re autonomous yet know when to escalate problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to go the distance to get something done.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are comfortable defaulting to over-communication and overreaching when it comes to coordination.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adjust quickly to changing priorities and conditions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4078149004,"name":"Agent Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4012764004,"name":"Cameroon (CM)","location":null,"child_ids":[],"parent_id":4064261004}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6147463004/ai_opt_out"},{"absolute_url":"https://www.wave.com/en/careers/job/6098550004?gh_jid=6098550004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5177305004,"location":{"name":"Ouagadougou, Burkina Faso"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Temporary","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"full-time","value_type":"single_select"}],"id":6098550004,"updated_at":"2026-08-18T03:49:13-04:00","requisition_id":"2105","title":"Premium Cash Officer","company_name":"Wave","first_published":"2026-06-23T13:00:33-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Being close to our customers and agents is essential to us, so if you enjoy working with customers and managing liquidity, the Premium Cash Officer role could be a good fit for you! The Premium Cash Officer\u0026#39;s role within the premium agency would be to manage the agency and be responsible for the daily follow-up and management of agency staff and materials. \u0026lt;br\u0026gt;The Premium Cash Officer should be skilled enough to guide and support Premium Cash Assistants and flexible enough to manage conflicts in the outlet.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage cash in and out between the Safe and PCA accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct end-of-day bill counting and produce a daily bill-counting statement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure that all cash management transactions are correctly recorded in the treasury system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promptly request sufficient funds to ensure rebalance with agents/clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure transactions with cash-in-transit companies (Cash-in/Cash-out).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Report discrepancies or challenges encountered by Premium Cash Assistants.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Report fake bills to management.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure that furniture and materials are in good condition and that the office is well secured.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage and, if needed, escalate relevant feedback to management that may impact the agency\u0026#39;s activity.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: You\u0026#39;ll be based in Ouagadougou, Kaya, Banfora, Dedougou or Tenkodogo.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in Burkina is required.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a fixed-term position with a 6-month contract.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We help you live your fullest life now- we subsidize gym memberships and fitness classes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At least 2 years of experience as a cashier in cash management, reconciliation, liquidity management, cash handling, or delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Finance, Economics, Mathematics, or an equivalent.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in French.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience in front-office customer service or in the banking sector.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be very vigilant, detail-oriented, and have strong integrity.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowing Wave products is an added value.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Speaking English and a local language (Moore, Dioula) is an added advantage.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Are excessively detail-oriented and seek to achieve excellence in everything you do.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are a self-starter and proactive about achieving ambitious targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Love owning projects - you\u0026#39;re autonomous yet know when to escalate problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are comfortable defaulting to over-communication and overreaching in coordination.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adjust quickly to changing priorities and conditions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4078149004,"name":"Agent Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4012008004,"name":"Burkina Faso (BF)","location":"Ouagadougou, Burkina Faso","child_ids":[4064285004],"parent_id":4064261004}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6098550004/ai_opt_out"},{"absolute_url":"https://www.wave.com/en/careers/job/5737018004?gh_jid=5737018004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5019719004,"location":{"name":"Bamako, Mali"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"full-time","value_type":"single_select"}],"id":5737018004,"updated_at":"2026-08-18T03:49:12-04:00","requisition_id":"1895","title":"Premium Cash Officer","company_name":"Wave","first_published":"2026-03-31T09:19:23-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Being close to our customers and agents is fundamental for us. If you thrive on customer interaction and have a knack for managing liquidity, the Premium Cash Officer position might be a perfect fit.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Premium Cash Officer within our premium agency, your primary responsibility would be overseeing the agency\u0026#39;s operations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage cash in and out between the Safe and PCA accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hold end-of-day bill counting and produce a daily bill counting statement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure that all cash management transactions are correctly recorded in the treasury system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promptly request sufficient funds to ensure rebalance with agents/clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure transactions with cash-in-transit companies (Cash in/Cash out).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Report discrepancies or challenges encountered by Premium Cash Assistants.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Report fake bills to management.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure that furniture and materials are in good use and that\u0026amp;nbsp;the office is well secured.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage and, if needed, escalate relevant feedback to management that may impact the agency\u0026#39;s activity.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: You\u0026#39;ll be based in the upcountry (Gao or Tombouctou).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in Mali is required.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a fixed-term position, 6 months contract.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We help you live your fullest life now- we subsidize gym memberships and fitness classes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience as a cashier in cash management, reconciliation, liquidity management, cash handling, or delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Finance, Economics, Mathematics, or an equivalent.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in French.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience in front-office customer service or in the banking sector.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be very vigilant, detail-oriented, and have strong integrity.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowing Wave products is an added value.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Speaking English and a local language ( Bamanakan or Soninke) is an added advantage.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Are excessively detail-oriented and seek to achieve excellence in everything you do.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are a self-starter and proactive about achieving ambitious targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Love owning projects - you\u0026#39;re autonomous yet know when to escalate problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are intellectually curious and creative in the way you go about tackling problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are comfortable defaulting to over-communication and overreaching when it comes to coordination.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adjust quickly to changing priorities and conditions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4078149004,"name":"Agent Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4012009004,"name":"Mali (ML)","location":"Bamako, Mali","child_ids":[],"parent_id":4064261004}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/5737018004/ai_opt_out"},{"absolute_url":"https://www.wave.com/en/careers/job/6147405004?gh_jid=6147405004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5202183004,"location":{"name":"Cameroon (CM)"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Temporary","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":6147405004,"updated_at":"2026-08-19T15:31:19-04:00","requisition_id":"2214","title":"Premium Cash Officer","company_name":"Wave","first_published":"2026-08-19T15:31:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Being close to our customers and agents is fundamental for us. If you thrive on customer interaction and have a knack for managing liquidity, the Premium Cash Officer position might be a perfect fit. As a Premium Cash Officer within our premium agency, your primary responsibility would be overseeing the agency\u0026#39;s operations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage cash in and out between the Safe and PCA accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hold the end-of-day bill count and produce a daily bill count statement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure that all cash management transactions are correctly recorded in the treasury system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promptly request sufficient funds to ensure rebalance with agents/clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure transactions with cash-in-transit companies (Cash in/Cash out).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Report discrepancies or challenges encountered by Premium Cash Assistants.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Report fake bills to management.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure that furniture and materials are in good use and that the office is well secured.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage and, if needed, escalate relevant feedback to management that may impact the agency\u0026#39;s activity\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: This role is open for various locations in Cameroon (Garoua, Maroua, Kousseri)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorisation in Cameroon is required.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a 6-month fixed-term position.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We help you live your fullest life now- we subsidize gym memberships and fitness classes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience as a cashier in cash management, reconciliation, liquidity management, cash handling, or delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Finance, Economics, Mathematics, or an equivalent.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in French.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience in front-office customer service or in the banking sector.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be very vigilant, detail-oriented, and have strong integrity.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowing Wave products is an added value.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Speaking English and a local language is an added advantage.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Are excessively detail-oriented and seek to achieve excellence in everything you do.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are a self-starter and proactive about achieving ambitious targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Love owning projects - you\u0026#39;re autonomous yet know when to escalate problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are intellectually curious and creative in the way you go about tackling problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are comfortable defaulting to over-communication and overreaching when it comes to coordination.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adjust quickly to changing priorities and conditions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4078149004,"name":"Agent Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4012764004,"name":"Cameroon (CM)","location":null,"child_ids":[],"parent_id":4064261004}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6147405004/ai_opt_out"},{"absolute_url":"https://www.wave.com/en/careers/job/6016110004?gh_jid=6016110004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5163334004,"location":{"name":"Banjul, The Gambia"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"full-time","value_type":"single_select"}],"id":6016110004,"updated_at":"2026-08-18T03:49:13-04:00","requisition_id":"2090","title":"Procurement Admin ","company_name":"Wave","first_published":"2026-06-08T16:32:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As our organization continues to grow rapidly, we\u0026#39;re looking for someone proactive, detail-oriented, and passionate about efficient systems to help strengthen our procurement operations. This is a dynamic role with plenty of room for professional and personal growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reporting directly to the Senior Buyer, the Procurement Admin will play a key role in ensuring all purchasing activities strictly adhere to our procurement policies. You\u0026#39;ll support procurement needs across departments, help identify and build relationships with reliable suppliers, and ensure timely, cost-effective delivery of goods and services.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll also take on the responsibility of managing procurement operations in Côte d\u0026#39;Ivoire, contributing directly to our operational excellence across the regions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide administrative support to the Senior Buyer \u0026amp;amp; Procurement Officer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare and issue purchase orders, handle the signature process, and share them with vendors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure the completeness and accuracy of procurement documentation (contracts, SSM, PO).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track purchase requests and follow up with internal stakeholders for signature and validation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keep procurement trackers and reporting dashboards up to date.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track order status and delivery timelines with vendors to ensure alignment with internal collaborators.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain the contract repository and documentation while supporting contract lifecycle monitoring (renewals, expirations, and amendments).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Liaise with Finance for invoice matching and payment processing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with requesting departments to clarify needs and timelines for basic requests.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key Details\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location\u0026lt;strong\u0026gt;:\u0026lt;/strong\u0026gt; You\u0026#39;ll work from our office in The Gambia and may travel to field locations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in The Gambia is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a permanent position.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents; we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care upon their return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fluent in English.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 3 years of relevant experience in an administrative position.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A Bachelor\u0026#39;s Degree or its equivalent in Administration, Business, Procurement, Accounting, or Logistics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated professional knowledge and skills, with the ability to anticipate and manage risks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in the private or financial sector is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate exceptional organizational discipline, managing your time and high-volume workloads with precision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Possess advanced technical proficiency in Google Workspace, specifically in leveraging spreadsheets for data management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Uphold rigorous procurement standards, ensuring total compliance and documentation accuracy in every transaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply strong analytical reasoning to solve complex problems and streamline operational workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thrive within multicultural environments, exhibiting the cultural intelligence needed to collaborate across diverse global teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Model the highest standards of integrity, serving as an exemplary lead while maintaining strict confidentiality regarding sensitive information.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate with influence, effectively coordinating with internal partners and managing multiple simultaneous requests.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025367004,"name":"Finance","child_ids":[],"parent_id":null}],"offices":[{"id":4024030004,"name":"Gambia (GM)","location":"Banjul, The Gambia","child_ids":[],"parent_id":4064261004}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6016110004/ai_opt_out"},{"absolute_url":"https://www.wave.com/en/careers/job/6121163004?gh_jid=6121163004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5189930004,"location":{"name":"Dakar, Senegal"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"full-time","value_type":"single_select"}],"id":6121163004,"updated_at":"2026-08-18T03:49:15-04:00","requisition_id":"2173","title":"Product Relations Manager","company_name":"Wave","first_published":"2026-07-30T05:46:25-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is now the largest financial institution in Senegal and Côte d\u0026#39;Ivoire, with millions of users, growing rapidly year-on-year. And, we’re still in the early days of our product roadmap and potential impact on people’s everyday lives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Product Relations Manager (PRM) owns the product and technical dimension of our external partner integrations. You are the bridge between our partners and our product and engineering teams, responsible for evaluating, shaping, shipping, and maintaining the integrations that power our ecosystem.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Relentlessly build partner relationships and drive integrations end-to-end, from scoping through development, testing, and production launch to owning every blocker until it ships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate prospective partners\u0026#39; technical readiness and provide clear go/no-go recommendations before contracts are signed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead technical scoping with partners and translate requirements into specifications engineering can build against.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hold partners accountable for delivery and escalate firmly when things stall.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor integration health post-launch and drive resolution when performance degrades.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities to expand or deepen existing partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make build-vs-buy and direct-vs-aggregator decisions grounded in data and strategic context.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead cross-functional execution across Engineering, Legal, Compliance, Finance, Marketing, Support, and Partner Operations to deliver and maintain integrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use transaction data and operational metrics to inform prioritization and decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to standardizing integration processes and playbooks across markets.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ll be based in our office in Senegal, with travel to partner offices and field locations across our markets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a permanent position with mission-based deployments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4–7 years in product management, technical partnerships, or integration management within fintech, mobile money, digital payments, or telecommunications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical fluency: comfortable reviewing API docs (REST, SOAP, webhooks), discussing VPN setups, evaluating timeout configurations, and holding your own with engineers and partner technical teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commercial awareness: you understand how integrations drive transaction volume, revenue, and user value\u0026amp;nbsp; and can evaluate whether one is worth building.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing complex, multi-stakeholder integrations involving banks, telcos, utility companies, or government agencies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong relationship management and negotiation skills, you can push back on partners, escalate when needed, and keep the relationship intact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication in both French and English (written and spoken).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data-driven decision-making: you use metrics to inform priorities, not just instinct.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in IT, Computer Science, Engineering, Business, Economics, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Find stalled integrations frustrating but your instinct is to diagnose the bottleneck and push through, not wait.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can switch between reviewing API documentation in the morning and running a partner marketing alignment call in the afternoon.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Think about integrations in terms of user impact and transaction volume, not just technical completion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are comfortable pushing back on partner executives when their requests don\u0026#39;t align with sound product architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Navigate both French-speaking and English-speaking partner environments with confidence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Care about financial inclusion and building products for underserved populations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025369004,"name":"Product","child_ids":[],"parent_id":null}],"offices":[{"id":4012012004,"name":"Senegal (SN)","location":"Dakar, Senegal","child_ids":[],"parent_id":4064261004}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6121163004/ai_opt_out"},{"absolute_url":"https://www.wave.com/en/careers/job/6121636004?gh_jid=6121636004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":5190136004,"location":{"name":"Abidjan, Côte d'Ivoire"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"full-time","value_type":"single_select"}],"id":6121636004,"updated_at":"2026-08-18T03:49:15-04:00","requisition_id":"2177","title":"Reconciliation officer","company_name":"Wave","first_published":"2026-07-30T12:43:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How you\u0026#39;ll help us achieve it:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Wave is now the largest financial institution in Senegal, with over 7 million users. And we’re still just at the beginning of our product roadmap and the impact we can have on people’s everyday lives.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As a Reconciliation Officer, you will play a vital role in streamlining our financial operations by meticulously managing reconciliations, resolving discrepancies, and maintaining the integrity of our records. By collaborating with diverse teams, your expertise will optimize procedures and enhance operational efficiency.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Perform thorough bank reconciliations to ensure alignment between our internal balances and bank statements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate and handle agent e-float purchases accurately.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Process Partner wallet funding transactions efficiently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meticulously examine each transaction to verify exact amounts and promptly investigate any discrepancies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct daily reconciliation of bank transactions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Align banks with corresponding bank agent IDs for accurate tracking.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Record daily and monthly bank fees meticulously.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and investigate any discrepancies or balance differences promptly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the Reconciliation Manager in implementing various projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Undertake ad hoc tasks as required.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: You\u0026#39;ll work from our office in Abidjan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in Côte d\u0026#39;Ivoire is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a permanent position.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in English and French.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum requirement of a Bachelor\u0026#39;s degree in Accounting, Finance, or a relevant discipline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of three years of relevant experience in a similar role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong grasp of accounting fundamentals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Attention to detail and accuracy in reconciling financial data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills, both written and verbal.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Possess foundational knowledge and practical experience in basic bookkeeping or accounting principles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate proficiency with technology, including using Google Sheets, Excel, and similar software tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Showcase a strong ability to adhere to deadlines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have the ability to prioritize tasks and manage time efficiently and effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibit a strong acumen for accountancy and numerical precision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Display exceptional attention to detail in all tasks and responsibilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Show self-motivation, enthusiasm, and a collaborative mindset within a team-oriented environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have experience in identifying and resolving discrepancies in financial records.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025367004,"name":"Finance","child_ids":[],"parent_id":null}],"offices":[{"id":4012013004,"name":"Cote d'Ivoire (CI)","location":"Abidjan, Côte d'Ivoire","child_ids":[4064284004],"parent_id":4064261004}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6121636004/ai_opt_out"},{"absolute_url":"https://www.wave.com/en/careers/job/6102657004?gh_jid=6102657004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":5179464004,"location":{"name":"Abidjan, Côte d'Ivoire; Ouagadougou, Burkina Faso"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":6102657004,"updated_at":"2026-08-21T08:00:48-04:00","requisition_id":"2117","title":"Regional IT Manager ","company_name":"Wave","first_published":"2026-06-29T04:14:25-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Our IT Operations team provides strategic oversight and management of our IT infrastructure across all our operating countries, making sure that it is robust, scalable, and aligned with Wave’s growth and operational needs. This team is dedicated to ensuring that all employees have the necessary tools and resources to perform their roles efficiently. In essence, IT Operations ensures the availability, reliability and security of the systems that support the business day to day operations.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a Regional IT Manager to oversee IT Operations across several Wave countries of operations, including but not limited to Ivory Coast, Mali, and Burkina Faso.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;In this role, you\u0026#39;ll;\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own IT operations across multiple countries, ensuring 99.9% uptime for IT services, hardware, and core tools at all locations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the primary escalation point for country-level IT issues, coordinating with local IT staff and external vendors to resolve problems quickly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure all employees across your region have access to the tools and equipment they need to perform their roles effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain playbooks, policies, and documentation to align how IT staff work, regardless of location, and guide employees on equipment and tools used at Wave.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure adherence to\u0026amp;nbsp; standardized IT processes and policies across your countries of oversight, such as onboarding, offboarding, infrastructure configuration and management, asset management, information security, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the Information Security team to implement and uphold Wave\u0026#39;s security policies, adapting them to the operational realities of each country in your region.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advise the broader IT and leadership teams on regional nuances — including purchasing constraints, network infrastructure, and local regulations — that affect how Wave policies are designed and executed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and flag resourcing gaps, drive hiring decisions for IT roles within your remit.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with People, Finance, and Operations teams to ensure IT supports Wave\u0026#39;s broader business goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review contracts, service level agreements (SLAs), renewals, and vendor performance metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate technology investments and provide cost-benefit recommendations to leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities to improve operational efficiency and reduce risk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in security reviews, incident response discussions, and risk assessments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support initiatives related to identity management, multi-factor authentication, endpoint security, and compliance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exercise sound judgment when evaluating security concerns and escalation requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze vendor reports, operational metrics, technology spending, and support trends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the IT Budget for your countries of remit.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Key details\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: You\u0026#39;ll be based in Wave\u0026#39;s operating market- Côte d\u0026#39;Ivoire and will travel regularly across your region.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in Ivory Coast is required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a permanent position\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula. We run performance reviews twice a year and award bonuses to strong performers who have been with the company for more than 6 months\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer 26 weeks of\u0026amp;nbsp; parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Requirements\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fluency in both English and French\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years as a Country IT Manager, ideally in a fast-paced office setting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience managing IT operations across regionally dispersed teams or offices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing and troubleshooting corporate apps like Gsuite\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Network management (experience with products like Palo Alto, Cisco, Sophos, etc...)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selecting, implementing and managing endpoint management systems (Jamf, Intune, Bigfix, SCCM), and different operating systems (macOS, windows/android, iOS)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced Excel/Google Sheets skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in telephony or telephony infrastructure management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in process improvement and change management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complex multi-stakeholder project management experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in managing information security operations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;You might be a good fit if you\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate tenacity and a willingness to go the distance to get something done.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can formulate, document, and implement IT policies while staying updated on new policies that impact our operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are comfortable defaulting to over-communication and overreaching when it comes to coordination. \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have the capability to influence and collaborate with stakeholders to achieve IT objectives and support business goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have experience managing, developing and growing IT teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adjust quickly to changing priorities and conditions and cope effectively with complexity and change.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are excessively detail-oriented and seek to achieve excellence in everything you do.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have developed processes with minimal guidance and have implemented them effectively.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025363004,"name":"People Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4012013004,"name":"Cote d'Ivoire (CI)","location":"Abidjan, Côte d'Ivoire","child_ids":[4064284004],"parent_id":4064261004}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6102657004/ai_opt_out"},{"absolute_url":"https://www.wave.com/en/careers/job/6112039004?gh_jid=6112039004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5184220004,"location":{"name":"Malawi (MW)"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"full-time","value_type":"single_select"}],"id":6112039004,"updated_at":"2026-08-18T03:49:14-04:00","requisition_id":"2130","title":"Regional Lead","company_name":"Wave","first_published":"2026-07-10T08:21:34-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Wave is now the largest financial institution in Senegal and Côte d’Ivoire, with millions of users, growing rapidly year on year. And, we’re still in the early days of our product roadmap and potential impact on people’s everyday lives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re hiring a Regional Lead to join our team in Malawi. Reporting to the Country Launcher, the role holder will oversee all Wave agent network acquisition and user growth operations for the assigned region, supervising Field Officers\u0026#39; activities and liaising with the respective agent admin teams to achieve the set targets in the region.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Agent growth: \u0026lt;/strong\u0026gt;Coordinate the Field Officers in identifying opportunity areas for new agent locations and acquiring required agents according to the set agent selection criteria and guidelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Agent Contracting: \u0026lt;/strong\u0026gt;Ensure the Field Officers recruit agents in compliance with the legal and policy requirements as per the defined procedure. Ensure all agents in your region have executed valid contracts and are trained on the contents of the contract before they sign it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Agent Activation \u0026amp;amp; Training: \u0026lt;/strong\u0026gt;Ensure all agents are trained and certified (for all products and procedures). This includes Know Your Customer (KYC) and AML/CTF as per the defined agent training procedure and requirements. It also includes delivering supplies and coordinating outlet branding.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Agent Ongoing Liquidity Management: \u0026lt;/strong\u0026gt;Coordinate the cash / e-value availability monitoring at agents in liaison with Liquidity and Agent Quality Territory teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Risk Management and Routine Visitation: \u0026lt;/strong\u0026gt;Manage the teams in Monitoring Agent vs. target performance through Reports on emerging issues and assessments of the region\u0026#39;s performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Agent Churn: \u0026lt;/strong\u0026gt;Coordinate the Identification of Agents for Closure (as per internal procedure), recover Wave items and equipment, and ensure branding material is removed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Distribution Management:\u0026lt;/strong\u0026gt; Manage a team of Field Officers who, in turn, manage field-based promoters, whose role is to recruit new users to our financial products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Growth Strategy:\u0026lt;/strong\u0026gt; Identify and find solutions to critical blockers for user growth and\u0026amp;nbsp; develop strategies to boost the retention of newly acquired users\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Distribution Training and Monitoring:\u0026lt;/strong\u0026gt; Hire, train, manage, and monitor distribution team members and utilise data to make decisions on distribution strategies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Be the primary contact person for all agency networks and new users\u0026amp;nbsp; in your region:\u0026lt;/strong\u0026gt; Execute operational excellence, manage costs, and ensure compliance with internal policies and regulatory guidelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion excellent customer service and implementation of quality service delivery standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key Details\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: This is a field based role in the assigned region within Malawi\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in Malawi is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a permanent position.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lunch and field facilitation are provided.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English and a local language.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 5 years of relevant work experience, specifically managing an agent network and/or user acquisition in Malawi, and a minimum of 2 years of experience managing field-based teams.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must have worked and overseen agent network activities in the upcountry.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior launch experience is desirable.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Have planned and successfully managed customer acquisition strategies for mobile/financial products before.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate effectively and often, both in writing and in-person, to the point of overcommunication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are detail-oriented and seek to achieve excellence in everything you do.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are a self-starter and proactive about achieving ambitious targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enjoy owning projects - you\u0026#39;re autonomous yet know when to escalate problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to go the distance to get something done.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adjust quickly to changing priorities and conditions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are tech-savvy: comfortable navigating excel and onboarding to new tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a great teamwork spirit.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-MM1\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4078149004,"name":"Agent Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4089204004,"name":"Malawi (MW)","location":null,"child_ids":[],"parent_id":4064261004}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6112039004/ai_opt_out"},{"absolute_url":"https://www.wave.com/en/careers/job/5777172004?gh_jid=5777172004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":5039346004,"location":{"name":"OpCo"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":5777172004,"updated_at":"2026-08-18T03:49:12-04:00","requisition_id":"1927","title":"Regional Lead Spontaneous Application","company_name":"Wave","first_published":"2026-01-21T12:45:22-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p data-start=\u0026quot;219\u0026quot; data-end=\u0026quot;470\u0026quot;\u0026gt;To support our continued expansion, we are hiring for Regional Leads across our operating countries. This role is critical to scaling both our agent network and\u0026amp;nbsp;\u0026lt;span style=\u0026quot;margin: 0px; padding: 0px;\u0026quot;\u0026gt;our active user base sustainably\u0026lt;/span\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;702\u0026quot; data-end=\u0026quot;1062\u0026quot;\u0026gt;You will own end-to-end regional execution, including agent acquisition and management, field-based distribution, user growth and retention, and operational excellence on the ground. This is a hands-on leadership role for someone who thrives in the field, uses data to guide decisions, and knows how to build, motivate, and scale high-performing teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own regional agent network expansion/user growth, ensuring both strong agent coverage and sustained active usage of Wave products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and manage field-based teams responsible for agent acquisition, distribution, and on-the-ground execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure agents are recruited, contracted, trained, activated, and compliant, including KYC and AML/CTF requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive user acquisition and retention through agent-led and field-distribution channels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor performance against targets, using data to identify risks, unblock issues, and continuously improve results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate agent liquidity management to maintain reliable cash and e-value availability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the agent lifecycle, including performance improvement, churn, closures, and asset recovery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with cross-functional teams to deliver operational excellence, compliance, and high-quality customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;margin: 0px; padding: 0px;\u0026quot;\u0026gt;Location: Must be located in one of our operating countries\u0026amp;nbsp;\u0026lt;strong\u0026gt;(Burkina Faso, Mali, Niger, Senegal, Côte d\u0026#39;Ivoire, Gambia, Sierra Leone, etc.)\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fluent in English - this role will interact regularly with non-French speakers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Master’s degree in Business Administration, Marketing, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Speak both French and English fluently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 5 years of relevant work experience, specifically managing an agent network / User acquisition, and a minimum of 3 years of experience managing field-based teams.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills and comfort working with Google Sheets and operational tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in telecom, financial services, payments, FMCG, or similar high-scale field operations preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Communicate clearly, frequently, and proactively in writing and in person.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are highly detail-oriented while still able to think strategically.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take ownership and move fast, knowing when to escalate risks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enjoy building and leading strong teams against ambitious targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptable, resilient, and comfortable with changing priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deeply user-centric, always thinking from the customer’s perspective.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are tech-savvy and quick to onboard to new systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Value teamwork, humility, and continuous learning.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;#LI-MS1\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4078149004,"name":"Agent Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4064261004,"name":"OpCo","location":null,"child_ids":[4012008004,4012013004,4014030004,4088599004,4012014004,4012764004,4024030004,4012009004,4012012004,4047225004,4065756004,4089203004,4089204004,4064285004,4064284004,4064276004,4064279004,4064280004,4064281004],"parent_id":null}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/5777172004/ai_opt_out"},{"absolute_url":"https://www.wave.com/en/careers/job/6101347004?gh_jid=6101347004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5178683004,"location":{"name":"Freetown, Sierra Leone"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":6101347004,"updated_at":"2026-08-18T03:49:14-04:00","requisition_id":"2116","title":"Risk \u0026 Compliance Officer","company_name":"Wave","first_published":"2026-06-26T07:36:04-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As Risk and Compliance Officer, you’ll play a key role in maintaining operational integrity in a growing and dynamic environment. You will lead our field audit efforts in Sierra Leone while supporting compliance, internal control, and, on occasion, fraud operations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll be the go-to person on the ground to coordinate local execution of our global risk and compliance standards.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Field Audit \u0026amp;amp; Controls\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Supervise and coordinate field audit activities (agent audits, spot checks, reconciliations).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with the field audit and agent ops teams to escalate and address deficiencies identified during audits.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor implementation of control measures and escalate any breaches or gaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the rollout of internal control frameworks across business functions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Risk \u0026amp;amp; Compliance Support\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Monitor implementation of basic compliance requirements (e.g., KYC, agent onboarding controls).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in incident reviews and follow up on remediation actions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support documentation and reporting on internal risk or compliance issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support AML and CFT Investigations in Sierra Leone, including submission of Suspicious Transaction Reports (STRs) to the Financial Intelligence Authority (FIA).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the implementation of the compliance program.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide guidance, advice, and/or training and educational programs to improve business understanding of related laws and regulatory requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct and respond to due diligence requests from \u0026amp;amp; to our partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare periodic and ad hoc compliance reports with regulatory agencies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with identifying and evaluating operational risks in coordination with functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Fraud Support\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Help coordinate fraud investigations or awareness efforts as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Escalate fraud signals or trends to regional and global teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: You\u0026#39;ll work from our office in Sierra Leone and may travel to field locations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in Sierra Leone is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We help you live your fullest life now! We subsidize gym memberships and fitness classes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At least 4 years of experience in compliance, risk management, or audit.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Master’s degree in Finance, Accounting, Risk Management, Business \u0026amp;amp; Economics, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in mobile money operations or the financial services sector is an added advantage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience in team management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in AML.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Are passionate about protecting customers, staff, and the company from risk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are dependable, humble, and eager to grow with the role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a strong understanding of risk management and compliance principles, methodologies, and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are skilled at proposing practical, effective solutions to mitigate risks and address emerging issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a proven track record of collaborating and partnering with cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate and present effectively, with the ability to influence stakeholders at all levels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are intellectually curious, creative in tackling problems, and see failure as an opportunity to innovate and improve.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take full ownership of projects; you work autonomously but know when to escalate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Default to clear, proactive communication and coordination.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Possess excellent organizational skills and attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Uphold the highest ethical standards and exercise discretion in handling sensitive information.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4077736004,"name":"Compliance","child_ids":[],"parent_id":null}],"offices":[{"id":4047225004,"name":"Sierra Leone (SL)","location":"Freetown, Sierra Leone","child_ids":[],"parent_id":4064261004}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6101347004/ai_opt_out"},{"absolute_url":"https://www.wave.com/en/careers/job/5648275004?gh_jid=5648275004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4979181004,"location":{"name":"Dakar, Senegal"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":5648275004,"updated_at":"2026-08-18T03:49:12-04:00","requisition_id":"1777","title":"Risk \u0026 Internal Control Officer","company_name":"Wave","first_published":"2025-09-29T17:31:18-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As a Risk and Internal Control Officer, your mission is to safeguard Wave\u0026#39;s operations by proactively identifying, assessing, and mitigating risks across all domains: strategic, operational, financial, technological, and reputational. You will play a critical role in enabling the organization to take controlled risks by designing and implementing robust internal control systems, conducting rigorous fraud and process analysis, and strengthening our risk culture.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;With a learner\u0026#39;s mindset and strong analytical skills, you will support Wave\u0026#39;s sustainable growth in Senegal by securing operational resilience, protecting user trust, and guiding leadership in strategic decision-making through data-driven insights and optimized control solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will report directly to the Risk and Internal Control Lead in Senegal.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support the implementation of Wave\u0026#39;s risk management framework, including contributing to the design, deployment, and monitoring of internal control systems tailored to our business environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help identify and evaluate risks related to key activities, processes, information systems, production tools, and external events.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct risk assessments for new products, features, or process changes, in alignment with the company\u0026#39;s scaling strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the development and improvement of risk identification and prioritization systems, including relevant protection mechanisms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and perform preventive and detective controls based on the company\u0026#39;s risk profile and follow up on their effectiveness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in promoting a risk-aware culture by supporting awareness campaigns, training, and documentation initiatives across departments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor internal reporting and escalation mechanisms to ensure timely detection, investigation, and resolution of risk issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support periodic reporting on risk and internal control matters, including dashboards and incident summaries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the anticipation of risk trends, analyze emerging risks, and assess their potential impact on Wave\u0026#39;s operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in preparing documentation and materials for risk committee meetings or communications with external stakeholders (e.g., auditors, partners, or regulators).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Propose optimized process improvements based on control findings and risk assessments to support better decision-making by leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with operational, finance, compliance, and other teams to align controls and risk mitigation strategies with business priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform ad hoc control reviews or risk investigations as needed by the business.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: You\u0026#39;ll work from our office in Senegal and may travel to field locations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in Senegal.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a Permanent position.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We help you live your fullest life now- we subsidize gym memberships and fitness classes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At least a Bachelor\u0026#39;s degree in Finance, Accounting, Risk Management, Business, Economics, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum 5 years of experience in internal control, permanent control, or internal audit.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 2 years of hands-on experience in risk management activities (risk assessment, risk mapping, mitigation planning, etc.); knowledge of fraud and/or compliance is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills with a proven ability to conduct detailed technical investigations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in French and English, both written and spoken.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in mobile money operations or the financial services sector is an advantage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior exposure to international companies or multicultural environments is a strong plus.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Are results-driven with a proactive \u0026quot;get it done\u0026quot; mindset.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring high emotional and cultural intelligence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thrive in fast-paced, high-pressure environments and can manage multiple priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a strong track record of collaboration across cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are intellectually curious, creative in problem-solving, and view challenges as opportunities to learn.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work autonomously, take ownership, and know when to escalate or seek support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Default to over-communication to ensure clarity, alignment, and smooth coordination.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exercise sound judgment and maintain strict confidentiality when handling sensitive matters.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Possess sharp analytical skills to assess complex data, spot patterns, and draw actionable insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Propose practical and effective solutions to mitigate risks and address emerging challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Show adaptability and resilience when priorities or operations shift.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Uphold the highest standards of ethics and integrity in decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate strong attention to detail and thoroughness in all control and risk-related tasks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate and influence effectively across all levels, from frontline teams to senior leadership.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4078181004,"name":"Risk \u0026 Fraud","child_ids":[],"parent_id":null}],"offices":[{"id":4012012004,"name":"Senegal (SN)","location":"Dakar, Senegal","child_ids":[],"parent_id":4064261004}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/5648275004/ai_opt_out"},{"absolute_url":"https://www.wave.com/en/careers/job/5710004004?gh_jid=5710004004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5007015004,"location":{"name":"Remote"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":5710004004,"updated_at":"2026-08-19T23:38:33-04:00","requisition_id":"1856","title":"Senior Endpoint Engineer","company_name":"Wave","first_published":"2026-03-02T09:43:24-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a Sr Endpoint Engineer who’s excited about consolidating and updating legacy systems with an eye for automation. You\u0026#39;ll be responsible for the MDM platforms, endpoint policies, device deployment pipelines, and fleet tooling that underpin how every employee at Wave interacts with their device. This role blends architectural ownership with hands-on execution, requiring you to deliver scalable, resilient, and compliant endpoint solutions in a fast growth environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll own the endpoint function end-to-end: platform and policy design, provisioning standards, fleet reporting, and security integration. You\u0026#39;ll work closely with Information Security, IT, and People Operations, and you\u0026#39;ll be the person who sets the technical direction for how Wave manages devices at scale. The first year will be weighted toward remediation and foundation-building before shifting toward automation and scale. Candidates who have built in scrappy, high-complexity environments will be better prepared for this role than those who have only operated mature platforms in static environments.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;In this role, you\u0026#39;ll:\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and operate Wave\u0026#39;s MDM platforms across ChromeOS (GWS Admin Console), macOS (Jamf), Android, (and Linux environments): configuration, policy design, maintenance, and roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage ChromeOS device policy in Google Workspace: enrollment configuration, org unit structure, security policies, extension management, and OS version enforcement across the majority of the fleet.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Design and enforce endpoint security policies in collaboration with Information Security, including EDR integration (CrowdStrike Falcon), compliance baselines, and patch management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain automated deployment pipelines for OS updates, software distribution, and configuration changes: minimizing manual intervention and maximizing consistency.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and manage the device lifecycle: provisioning standards, imaging, refresh cycles, decommission processes, and fleet reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish cross-platform compatibility standards and tooling for a heterogeneous fleet (macOS, Linux, Android, with awareness of ChromeOS and Windows edge cases).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build the tooling and runbooks that Local IT teams use to execute provisioning and onboarding on the ground. You set the standard, they execute it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own fleet observability: dashboards, compliance reporting, patch currency metrics, and audit-ready documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate and own vendor relationships for endpoint tooling, including MDM, patch management, and related platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor junior profiles working in endpoint and device management.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key Details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This is a fully remote role. Candidates must be based in one of our talent hub countries (UK, Spain, USA, Canada, Kenya and Ghana) or in one of our operating markets in Africa including Senegal, Côte d\u0026#39;Ivoire, or Burkina Faso. Wherever you are based, you must have reliable Internet access and have work authorization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Wave covers travel once per year to one of our operating countries in Africa, as well as a yearly stipend of $1,200 to meet with coworkers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and are calculated using a transparent formula. For this role, depending on your experience level and location, we are offering a salary range of $96,500 to $133,100 USD (paid in your local currency equivalent) plus a generous equity package.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Major benefits:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Subsidized health insurance for you and your dependents and retirement contributions (both vary from country to country)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;6 months fully paid parental leave and subsidized fertility assistance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited vacation with a 20-day minimum requirement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;$10,000 annual charitable donation matching\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;BA in Computer Science, Economics, Data Analytics, or equivalent experience in the required field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years in endpoint engineering or systems engineering with hands-on ownership of multi-platform fleets at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated strong understanding of two out of the following:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;ChromeOS fleet management via Google Workspace Admin Console (device policy, org unit design, forced installs, Context-Aware Access).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep macOS expertise: Jamf administration, macOS internals, configuration profiles, extension attributes, scripting (Bash, Python, or Swift).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Android MDM experience: enterprise enrollment, policy enforcement, and management via Android Enterprise (EMM/MDM platforms)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Linux endpoint management experience: package management, configuration tooling (Ansible, Chef, Puppet, or similar), and hardening\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Windows/Intune experience is not required, but can be considered applicable if enough strength in our existing device fleet is demonstrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of endpoint security principles: EDR integration, compliance baselines (CIS, SOC2), certificate management, and disk encryption enforcement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with identity and access tooling as it touches endpoints:\u0026amp;nbsp; SSO, certificate-based auth, conditional access policies (Okta or equivalent).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scripting and automation capability sufficient to build reliable deployment pipelines and reduce manual operational work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fleet reporting and observability, meaning you can tell leadership the compliance posture of the fleet at any time.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve owned an endpoint function through a period of growth or organizational change, not just maintained a stable one.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You build for the people executing on the ground. Your runbooks actually work, your tooling has sensible defaults, and your policies account for the reality of field operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can communicate risk and tradeoffs clearly to InfoSec, IT leadership, and non-technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re comfortable operating with ambiguity and incomplete inventory data, and your first instinct is to establish observability, not assume things are fine.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience with CrowdStrike Falcon or equivalent EDR platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior work in a fintech or regulated industry with compliance-driven endpoint requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have French language skills or an interest in learning French\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing device fleets in multi-country markets, ideally including emerging market contexts.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025363004,"name":"People Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4012010004,"name":"Remote","location":null,"child_ids":[4064286004,4062949004,4062950004,4062951004,4062952004,4062953004,4062954004],"parent_id":null}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/5710004004/ai_opt_out"},{"absolute_url":"https://www.wave.com/en/careers/job/6140323004?gh_jid=6140323004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5198530004,"location":{"name":"Abidjan, Côte d'Ivoire"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"full-time","value_type":"single_select"}],"id":6140323004,"updated_at":"2026-08-18T03:49:16-04:00","requisition_id":"2204","title":"Senior Marketing Manager","company_name":"Wave","first_published":"2026-08-10T17:31:55-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p class=\u0026quot;isSelectedEnd\u0026quot;\u0026gt;As Wave continues to grow in Côte d’Ivoire, we’re looking for a Senior Marketing Manager who can turn a deep understanding of the market into meaningful action. You’ll be at the intersection of insight and influence: understanding what consumers, competitors, and the market are telling us, while building the partnerships and sponsorships that strengthen Wave’s presence and relevance in Côte d’Ivoire.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reporting to the Head of Marketing, Côte d’Ivoire, this is an individual contributor role with ownership of two complementary pillars: Market Intelligence \u0026amp;amp; Consumer Insights and Sponsoring \u0026amp;amp; Brand Partnerships. You’ll bring analytical rigour, strategic thinking, and strong execution to both, using insights to guide where we invest and partnerships to make Wave matter in the moments that count.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Market Intelligence \u0026amp;amp; Consumer Insights\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the market intelligence agenda for Côte d\u0026#39;Ivoire: design and manage local research initiatives — consumer surveys, usage and attitude studies, competitor tracking, and category analyses — working with external research agencies and vendors to produce insights that are actionable, not just informative.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Synthesise data from multiple sources (internal dashboards, market data, field findings, qualitative research) into clear, structured recommendations that help the team make sharper decisions about where and how Wave invests its marketing effort in CI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be the team\u0026#39;s go-to person on consumer behaviour and business dynamics in Côte d\u0026#39;Ivoire: track trends, flag market shifts, and proactively surface insights that could shape our positioning, messaging, or activation choices — before someone asks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a working knowledge of our marketing performance data: comfortable navigating BI tools and dashboards, able to extract and analyse data independently, and translate numbers into narratives that inform strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Brief and manage research suppliers rigorously: write clear research briefs, evaluate methodologies, challenge findings where needed, and ensure the quality of outputs meets Wave\u0026#39;s standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Sponsoring \u0026amp;amp; Brand Partnerships\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute Wave\u0026#39;s sponsoring strategy for Côte d\u0026#39;Ivoire: identify the right properties (sports, culture, community, trade events), assess strategic fit against market intelligence, and lead negotiations and contract management end-to-end.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maximise the impact of every sponsorship: ensure each property delivers both above-the-line (ATL) visibility — broadcast, outdoor, media mentions — and meaningful below-the-line (BTL) activation on the ground, so Wave\u0026#39;s presence is seen, felt, and remembered.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and manage a portfolio of brand partnerships aligned with Wave\u0026#39;s positioning in CI, tracking performance and ROI with the same rigour applied to the intelligence pillar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work hand-in-hand with global brand, growth, and in-country commercial teams to ensure sponsorships and partnerships are integrated into Wave\u0026#39;s broader presence in the market — without duplicating remits.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive complex cross-functional initiatives by building structured action plans, coordinating internal and external stakeholders, tracking progress, removing blockers, and ensuring timely execution against business objectives.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: Abidjan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in Côte d\u0026#39;Ivoire is required.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a permanent position.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized childcare when you return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We help you live your fullest life now! We subsidize gym memberships and fitness classes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s or Master\u0026#39;s degree in Marketing, Business, Statistics, Economics, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 8+ years of relevant marketing experience, with a track record that spans both analytical and strategic work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong data and analytical skills: able to work with BI tools and dashboards, extract and interpret marketing data independently, and build clear, evidence-based recommendations. Comfortable with numbers — this is non-negotiable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience managing market research initiatives: able to design research briefs, select and manage external agencies, and synthesise findings into strategic insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building and managing sponsorship or brand partnership portfolios — from identifying opportunities and negotiating terms to activating and measuring impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear understanding of how to extract ATL and BTL value from sponsorships: media visibility, on-ground activation, audience engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work cross-functionally in a complex organisation — confident collaborating with global and local teams and clear about where own remit begins and ends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent project management skills: able to handle multiple workstreams simultaneously with rigour and reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and storytelling skills: able to present data and insights in a way that is clear, compelling, and drives decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with external agencies and research suppliers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent in French and English.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Are genuinely excited by data and treat it as the starting point for every decision, not an afterthought.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have deep knowledge of Côte d\u0026#39;Ivoire\u0026#39;s consumer landscape, market dynamics, and media ecosystem.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are equally strong in a spreadsheet and in a partnership negotiation, you don\u0026#39;t see those as separate worlds.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Know how to commission and challenge research: you don\u0026#39;t just accept what an agency delivers, you push for rigour and relevance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are comfortable owning your scope as an individual contributor , you don\u0026#39;t need a team below you to deliver impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have experience in mobile money, fintech, telecom, FMCG, or a strategy/research consultancy with a strong West Africa practice.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are organised, precise, and thrive in an environment that moves fast and values evidence over instinct.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are a collaborative partner who knows how to work with global teams while staying grounded in local realities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4078185004,"name":"Marketing","child_ids":[],"parent_id":null}],"offices":[{"id":4012013004,"name":"Cote d'Ivoire (CI)","location":"Abidjan, Côte d'Ivoire","child_ids":[4064284004],"parent_id":4064261004}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6140323004/ai_opt_out"},{"absolute_url":"https://www.wave.com/en/careers/job/6108713004?gh_jid=6108713004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5182558004,"location":{"name":"Dakar, Senegal"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"full-time","value_type":"single_select"}],"id":6108713004,"updated_at":"2026-08-18T03:49:14-04:00","requisition_id":"2123","title":"Senior Marketing Manager","company_name":"Wave","first_published":"2026-07-03T02:14:02-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Do you have a proven track record of defining and implementing marketing strategies that drive business growth? Are you a strategic thinker with a data-driven mindset? If so, we want to hear from you!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re seeking a creative and results-driven Senior Marketing Manager to\u0026amp;nbsp;set strategy, lead campaigns across channels, and turn marketing into a measurable growth engine. This is a hands-on leadership role for someone who can think at the strategic level and still get into the work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work closely with our Head of marketing in Sénégal to plan and execute projects (persona building, product life cycle, go to market strategies.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create clear and actionable project briefs and documentation that can lead and guide cross-functional teams in successful campaign production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Brand, Design, and creative teams to ensure the production and delivery of assets and materials relevant to Wave Sénégal objectives both in terms of growth and brand awareness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and refine the marketing funnel, lead scoring, and attribution so we can clearly tie activity to results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use data to analyze and make strategic recommendations on new ways to optimize marketing programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish KPIs through dashboards, and report results, insights.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Report on country-specific user personas and behaviors, benchmarks, and market analysis.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: Senegal\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in Senegal is required.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a permanent position.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized childcare when you return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We help you live your fullest life now! We subsidize gym memberships and fitness classes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fluent in French and English.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in marketing at an FMCG, tech start-up, telecom company, or similar.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unicersity degree in relevant fields (marketing, communication, sales, business development, management…).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Are data-oriented and analytical.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have an extensive network of contacts across media, advertising networks, and vendors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are super detail-oriented and organized.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are comfortable defaulting to overcommunication and overreaching when it comes to coordination.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate tenacity and a willingness to go the distance to get something done.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adjust quickly to changing priorities and deal effectively with complexity and change.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are a compelling storyteller, in writing and verbal.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025362004,"name":"Growth Distribution and Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4012012004,"name":"Senegal (SN)","location":"Dakar, Senegal","child_ids":[],"parent_id":4064261004}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6108713004/ai_opt_out"},{"absolute_url":"https://www.wave.com/en/careers/job/6108741004?gh_jid=6108741004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5182573004,"location":{"name":"Niamey, Niger"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"full-time","value_type":"single_select"}],"id":6108741004,"updated_at":"2026-08-18T03:49:14-04:00","requisition_id":"2124","title":"Senior Recruiter ","company_name":"Wave","first_published":"2026-07-03T04:08:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Wave is rapidly expanding across Africa, Niger is a key market in our next phase of growth. As we scale our operations, we’re looking for a mission-driven Senior Recruiter to lead hiring efforts in Niger. You’ll play a critical role in attracting, assessing, and closing top talent while helping us build scalable, data-driven recruiting practices in a fast-growing environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll be part of a globally distributed People team and will help shape how we hire as we launch and grow new teams in-country.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own full-cycle recruitment for a wide range of roles (from sourcing to offer), with a strong focus on leadership and business-critical hiring in Niger.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and execute sourcing strategies tailored to the Niger market, while contributing to regional (multi-country) pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with hiring managers to understand team needs, define hiring strategies, and deliver high-quality hires quickly in a scaling context.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver an exceptional candidate experience, acting as a strong ambassador of Wave’s mission and culture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously improve recruiting processes, proactively identifying bottlenecks and implementing scalable solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use data and analytics to track pipeline health, optimize hiring funnels, and inform decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure high-quality data management in our ATS (Greenhouse) to enable accurate reporting and insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and drive inclusive hiring strategies to build diverse and high-performing teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Uphold a high hiring bar, ensuring every hire reflects Wave’s values and long-term ambitions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor junior recruiters and contribute to building a strong, collaborative Talent function in the region.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key details\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The location is primarily based in Niamey, with some travel.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in Niger is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We help you live your fullest life now- we subsidize gym memberships and fitness classes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of experience owning end-to-end recruitment processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of in-house recruiting experience in Africa, ideally in high-growth or scaling environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience hiring for field and office roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of local talent markets in Niger.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in French and English (required).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent stakeholder management and communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical mindset (comfortable working with metrics, KPIs, and spreadsheets).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to operate with autonomy in a fast-paced, ambiguous environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Thrive in high-growth, build-from-scratch environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are passionate about financial inclusion in Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take a data-driven approach to problem-solving and decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Love building networks and engaging talent communities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are highly adaptable and comfortable navigating complex, evolving environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enjoy experimenting and improving processes rather than maintaining the status quo.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are tech-savvy and interested in leveraging tools/automation in recruiting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are a strong negotiator and closer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can independently lead projects with minimal oversight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are excited by launching new markets and scaling teams from the ground up.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are open to travel within the region as needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025363004,"name":"People Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4014030004,"name":"Niger (NE)","location":"Niamey, Niger","child_ids":[],"parent_id":4064261004}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6108741004/ai_opt_out"},{"absolute_url":"https://www.wave.com/en/careers/job/6139584004?gh_jid=6139584004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5198139004,"location":{"name":"Freetown, Sierra Leone"},"metadata":[{"id":4248263004,"name":"Contract Type","value":"Permanent","value_type":"single_select"},{"id":4236976004,"name":"Employment Type","value":"full-time","value_type":"single_select"}],"id":6139584004,"updated_at":"2026-08-18T03:49:16-04:00","requisition_id":"2201","title":"User Growth Regional Lead","company_name":"Wave","first_published":"2026-08-11T13:13:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our mission\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re making Africa the first cashless continent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2017, over half the population in Sub-Saharan Africa had no bank account. That\u0026#39;s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don\u0026#39;t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to make Africa the first cashless continent and that\u0026#39;s where you come in...\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;How you\u0026#39;ll help us achieve it\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re hiring a User Growth Regional Lead — a key role driving Wave’s expansion on the ground. You’ll lead and energize distribution activities across your region, with a clear mission: grow and retain our user base. You’ll design and execute strategies to boost active usage across money transfers and bill payments, ensuring Wave becomes the go-to wallet for our users.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role you’ll;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage a team of supervisors/team leads who, in turn, manage field-based distributors. These distributors are responsible for recruiting new users to our financial products.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and resolve critical blockers to user growth and maintain active usage of our financial products in assigned areas.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop strategies to boost the retention of newly acquired users.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hire, train, and manage distribution team members, and build systems to rapidly scale distribution as needed.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build the roadmap for the distribution team in your area to achieve its quarterly key objectives, including iterating on strategy and growing our customer base day after day within the assigned region of Sierra Leone.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use data to inform distribution strategies and monitor your team\u0026#39;s performance.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with the agency team to align key objectives and operationalize strategies.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help to develop Wave’s distribution strategy by sharing insights and learning from the team’s experience.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead by living Wave\u0026#39;s values, and ensure they\u0026#39;re deeply ingrained within your team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key Details\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Location: Sierra Leone. Willingness to relocate to other regions if needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization in Sierra Leone is required.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a permanent position.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our salaries are competitive and calculated using a transparent formula.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We offer generous health insurance for yourself and your dependents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airtime reimbursement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Free food and a beautiful office space.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fluent in English, Krio and in any additional local language.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience in sales/business development/team management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4+ years of relevant work experience, specifically managing field teams or user acquisition teams based in the field.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience designing strategies for user acquisition for a telecom, payment service provider, FMCG, or financial institution.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years’ experience managing large teams (50+ people).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You might be a good fit if you:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Have successfully planned and managed customer acquisition strategies for mobile/financial, or FMCG products before.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate effectively and often, both in writing and in person, to the point of overcommunication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are detail-oriented and strive for excellence in everything you do.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are a self-starter and proactive about achieving ambitious targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enjoy owning projects - you\u0026#39;re autonomous yet know when to escalate problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to go the distance to get something done.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adjust quickly to changing priorities and conditions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are tech-savvy: comfortable navigating Excel and onboarding to new tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a teamwork spirit.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h2\u0026gt;Our team\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We have a rapidly growing in-country team in Senegal, Côte d\u0026#39;Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We\u0026#39;re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We foster autonomy for our employees. You\u0026#39;ll own your projects at every stage, from understanding the problem to monitoring your solution in production.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;We are on\u0026lt;a class=\u0026quot;c-link c-link--underline\u0026quot; href=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.ycombinator.com/topcompanies/revenue\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;Y Combinator\u0026#39;s top companies by revenue\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How to apply\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Fill out the form below, and upload a resume in English and a\u0026amp;nbsp;cover letter describing your interest in Wave and the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4025362004,"name":"Growth Distribution and Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4047225004,"name":"Sierra Leone (SL)","location":"Freetown, Sierra Leone","child_ids":[],"parent_id":4064261004}],"ai_disclaimer":"\u003cp\u003eWe use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.\u003c/p\u003e","include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app4.greenhouse.io/ai_opt_out_request/job_post/6139584004/ai_opt_out"}],"meta":{"total":70}}