{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/versaterm/jobs/5230898008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4479924008,"location":{"name":"Ottawa, Ontario, Canada"},"metadata":[{"id":11806622008,"name":"Role Type","value":["Backfill"],"value_type":"multi_select"}],"id":5230898008,"updated_at":"2026-05-26T13:40:41-04:00","requisition_id":"2026083","title":"Chief Services and Delivery Officer","company_name":"Versaterm","first_published":"2026-05-26T13:40:41-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;Versaterm is a global public safety solutions company helping agencies transform their organizations by providing innovative solutions, expertise and an unwavering dedication to customer service. We are on a journey to build a public safety technology platform that will enhance community safety by creating purposeful integrations across the public safety spectrum. We deliver intuitive tools developed for public safety agencies, forensic labs, court systems, schools and other institutions. Our selective growth strategy focuses on improving customer and user workflows for more efficient and effective operations, leading to better service and outcomes.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Chief Services and Delivery Officer (CSDO) is an important member of the executive leadership team and the executive owner of Versaterm’s most important outcome: delivering on our promise to customers. Versaterm’s reputation is earned and sustained through the excellence of our service delivery, customer support, and customer success operations. This role ensures that every customer interaction reflects Versaterm’s commitment to operational excellence, trust, and long‑term partnership, driving measurable outcomes that reinforce customer satisfaction, retention, and growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The CSDO is accountable for transforming and leading a unified, enterprise-scale services and delivery organization across a diverse portfolio of acquired products and business units.\u0026amp;nbsp;This role is responsible for modernizing how Versaterm implements, supports, and scales its solutions - evolving from product‑centric delivery silos to an integrated, flexible, and repeatable operating model. Equally important, the CSDO will champion the strategic adoption of AI across the services organization—deploying intelligent automation, AI-assisted implementation tooling, and AI-powered customer support capabilities to improve speed-to-value, reduce manual effort, and deliver more proactive, data-driven customer experiences.\u0026amp;nbsp;Central to this mandate is building a high-performing, adaptable talent model that enables greater mobility, skill development, and capability sharing across adjacent products and customer needs. \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;This role extends beyond operational leadership. It is a strategic lever for growth, customer retention, and product adoption—ensuring that delivery is not only efficient and scalable but a true competitive advantage.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Set the enterprise vision and strategic direction for all aspects of customer delivery, including implementation, support, professional services and customer success—ensuring a consistently exceptional client experience across the full customer lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the transformation of delivery functions across acquired businesses, integrating disparate approaches into a cohesive, scalable enterprise framework with standardized processes, tools, and performance expectations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and scale a modern SaaS delivery model that balances standardization with the flexibility required for complex, mission-critical implementations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee customer and technical support operations, ensuring responsiveness, accountability, and a consistently high-quality support experience across all client segments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and execute the strategy for AI-powered customer support, including intelligent case routing, AI-assisted agent tooling, self-service knowledge automation, and predictive issue resolution—reducing time-to-resolution while improving customer satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the integration of AI and automation into implementation workflows—leveraging AI-assisted configuration, data migration tooling, intelligent testing, and guided deployment playbooks to accelerate time-to-value and reduce implementation costs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strengthen executive-level client relationships, positioning delivery as a strategic partnership that drives adoption, retention, and long-term value realization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally with Product, Sales, and Engineering to ensure alignment between product design, customer expectations, and delivery capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive continuous improvement across all delivery functions, using data, metrics, and client feedback to enhance performance, predictability, and outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish and operationalize clear KPIs and reporting frameworks that provide visibility into delivery health, customer outcomes, and organizational performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI-driven analytics and customer health scoring to shift from reactive support to proactive customer success, identifying at-risk accounts and expansion opportunities before they surface through traditional channels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build, lead, and inspire a high-performing leadership team, fostering a culture of accountability, operational excellence, and customer-centric thinking.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Bring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven executive leadership experience leading large-scale services, delivery, or customer success organizations within a complex, technology-driven environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success transforming and scaling delivery functions—particularly across multiple business units, acquisitions, or product lines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in cloud-native, enterprise SaaS delivery models, including implementation, support, and customer success, with a strong understanding of how delivery drives retention and growth. Hands-on experience with cloud platform migrations and the operational shifts required to support multi-tenant, continuously deployed environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of building and operationalizing scalable delivery frameworks while improving consistency, efficiency, and customer outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and leading flexible talent models that enable cross-functional capability sharing and adaptability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional stakeholder leadership skills, with credibility at the executive level both internally and with customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating in high-growth, PE-backed, or transformation-oriented environments is preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with mission-critical or public safety technology environments is a strong asset.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in cloud-based software delivery and modern support models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong data and analytics orientation, with experience building and using operational dashboards, customer health metrics, and AI-driven insights to inform strategic decisions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note:\u0026lt;/strong\u0026gt; T\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;his position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;maintain\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;a Reliability security clearance. Please note that specific customer contracts may impose\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;additional\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;security verification requirements. Obtaining and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;maintaining\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;all required security clearances is a condition of employment. For more information on the Government of Canada\u0026#39;s security screening process, please visit\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;a class=\u0026quot;Hyperlink SCXW82338551 BCX8\u0026quot; href=\u0026quot;https://www.canada.ca/en/public-services-procurement.html\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;TextRun Underlined SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot; data-ccp-charstyle=\u0026quot;Hyperlink\u0026quot;\u0026gt;Public Services and Procurement Canada\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:peopleandculture@versaterm.com\u0026quot;\u0026gt;info@versaterm.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4031372008,"name":"Customer Onboarding (505)","child_ids":[],"parent_id":null}],"offices":[{"id":4026712008,"name":"Arizona (Mesa)","location":"Mesa, Arizona, United States","child_ids":[],"parent_id":null},{"id":4026762008,"name":"Canada (Remote)","location":null,"child_ids":[],"parent_id":null},{"id":4026716008,"name":"Ontario (Ottawa)","location":"Ottawa, Ontario, Canada","child_ids":[],"parent_id":null},{"id":4026763008,"name":"U.S. (Remote)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/versaterm/jobs/5230935008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4479924008,"location":{"name":"Mesa, Arizona, United States"},"metadata":[{"id":11806622008,"name":"Role Type","value":["Backfill"],"value_type":"multi_select"}],"id":5230935008,"updated_at":"2026-05-26T13:40:44-04:00","requisition_id":"2026083","title":"Chief Services and Delivery Officer","company_name":"Versaterm","first_published":"2026-05-26T13:40:44-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;Versaterm is a global public safety solutions company helping agencies transform their organizations by providing innovative solutions, expertise and an unwavering dedication to customer service. We are on a journey to build a public safety technology platform that will enhance community safety by creating purposeful integrations across the public safety spectrum. We deliver intuitive tools developed for public safety agencies, forensic labs, court systems, schools and other institutions. Our selective growth strategy focuses on improving customer and user workflows for more efficient and effective operations, leading to better service and outcomes.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Chief Services and Delivery Officer (CSDO) is an important member of the executive leadership team and the executive owner of Versaterm’s most important outcome: delivering on our promise to customers. Versaterm’s reputation is earned and sustained through the excellence of our service delivery, customer support, and customer success operations. This role ensures that every customer interaction reflects Versaterm’s commitment to operational excellence, trust, and long‑term partnership, driving measurable outcomes that reinforce customer satisfaction, retention, and growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The CSDO is accountable for transforming and leading a unified, enterprise-scale services and delivery organization across a diverse portfolio of acquired products and business units.\u0026amp;nbsp;This role is responsible for modernizing how Versaterm implements, supports, and scales its solutions - evolving from product‑centric delivery silos to an integrated, flexible, and repeatable operating model. Equally important, the CSDO will champion the strategic adoption of AI across the services organization—deploying intelligent automation, AI-assisted implementation tooling, and AI-powered customer support capabilities to improve speed-to-value, reduce manual effort, and deliver more proactive, data-driven customer experiences.\u0026amp;nbsp;Central to this mandate is building a high-performing, adaptable talent model that enables greater mobility, skill development, and capability sharing across adjacent products and customer needs. \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;This role extends beyond operational leadership. It is a strategic lever for growth, customer retention, and product adoption—ensuring that delivery is not only efficient and scalable but a true competitive advantage.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Set the enterprise vision and strategic direction for all aspects of customer delivery, including implementation, support, professional services and customer success—ensuring a consistently exceptional client experience across the full customer lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the transformation of delivery functions across acquired businesses, integrating disparate approaches into a cohesive, scalable enterprise framework with standardized processes, tools, and performance expectations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and scale a modern SaaS delivery model that balances standardization with the flexibility required for complex, mission-critical implementations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee customer and technical support operations, ensuring responsiveness, accountability, and a consistently high-quality support experience across all client segments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and execute the strategy for AI-powered customer support, including intelligent case routing, AI-assisted agent tooling, self-service knowledge automation, and predictive issue resolution—reducing time-to-resolution while improving customer satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the integration of AI and automation into implementation workflows—leveraging AI-assisted configuration, data migration tooling, intelligent testing, and guided deployment playbooks to accelerate time-to-value and reduce implementation costs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strengthen executive-level client relationships, positioning delivery as a strategic partnership that drives adoption, retention, and long-term value realization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally with Product, Sales, and Engineering to ensure alignment between product design, customer expectations, and delivery capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive continuous improvement across all delivery functions, using data, metrics, and client feedback to enhance performance, predictability, and outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish and operationalize clear KPIs and reporting frameworks that provide visibility into delivery health, customer outcomes, and organizational performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI-driven analytics and customer health scoring to shift from reactive support to proactive customer success, identifying at-risk accounts and expansion opportunities before they surface through traditional channels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build, lead, and inspire a high-performing leadership team, fostering a culture of accountability, operational excellence, and customer-centric thinking.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Bring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven executive leadership experience leading large-scale services, delivery, or customer success organizations within a complex, technology-driven environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success transforming and scaling delivery functions—particularly across multiple business units, acquisitions, or product lines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in cloud-native, enterprise SaaS delivery models, including implementation, support, and customer success, with a strong understanding of how delivery drives retention and growth. Hands-on experience with cloud platform migrations and the operational shifts required to support multi-tenant, continuously deployed environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of building and operationalizing scalable delivery frameworks while improving consistency, efficiency, and customer outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and leading flexible talent models that enable cross-functional capability sharing and adaptability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional stakeholder leadership skills, with credibility at the executive level both internally and with customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating in high-growth, PE-backed, or transformation-oriented environments is preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with mission-critical or public safety technology environments is a strong asset.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in cloud-based software delivery and modern support models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong data and analytics orientation, with experience building and using operational dashboards, customer health metrics, and AI-driven insights to inform strategic decisions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note:\u0026lt;/strong\u0026gt; \u0026lt;span class=\u0026quot;TextRun SCXW17292829 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot;\u0026gt;Due to the nature of our work with public safety agencies, this position requires compliance with the FBI\u0026#39;s Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check.\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;Please note that specific customer contracts may impose\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot;\u0026gt;additional\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;security verification requirements. Obtaining and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot;\u0026gt;maintaining\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;a class=\u0026quot;Hyperlink SCXW17292829 BCX8\u0026quot; href=\u0026quot;https://www.fbi.gov/services/cjis/cjis-security-policy-resource-center\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;TextRun Underlined SCXW17292829 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot; data-ccp-charstyle=\u0026quot;Hyperlink\u0026quot;\u0026gt;FBI\u0026#39;s CJIS Security Policy Resource Center\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW17292829 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;EOP SCXW17292829 BCX8\u0026quot; data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:peopleandculture@versaterm.com\u0026quot;\u0026gt;info@versaterm.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4031372008,"name":"Customer Onboarding (505)","child_ids":[],"parent_id":null}],"offices":[{"id":4026712008,"name":"Arizona (Mesa)","location":"Mesa, Arizona, United States","child_ids":[],"parent_id":null},{"id":4026762008,"name":"Canada (Remote)","location":null,"child_ids":[],"parent_id":null},{"id":4026716008,"name":"Ontario (Ottawa)","location":"Ottawa, Ontario, Canada","child_ids":[],"parent_id":null},{"id":4026763008,"name":"U.S. (Remote)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/versaterm/jobs/5230932008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4479924008,"location":{"name":"U.S. (Remote)"},"metadata":[{"id":11806622008,"name":"Role Type","value":["Backfill"],"value_type":"multi_select"}],"id":5230932008,"updated_at":"2026-05-26T13:40:43-04:00","requisition_id":"2026083","title":"Chief Services and Delivery Officer","company_name":"Versaterm","first_published":"2026-05-26T13:40:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;Versaterm is a global public safety solutions company helping agencies transform their organizations by providing innovative solutions, expertise and an unwavering dedication to customer service. We are on a journey to build a public safety technology platform that will enhance community safety by creating purposeful integrations across the public safety spectrum. We deliver intuitive tools developed for public safety agencies, forensic labs, court systems, schools and other institutions. Our selective growth strategy focuses on improving customer and user workflows for more efficient and effective operations, leading to better service and outcomes.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Chief Services and Delivery Officer (CSDO) is an important member of the executive leadership team and the executive owner of Versaterm’s most important outcome: delivering on our promise to customers. Versaterm’s reputation is earned and sustained through the excellence of our service delivery, customer support, and customer success operations. This role ensures that every customer interaction reflects Versaterm’s commitment to operational excellence, trust, and long‑term partnership, driving measurable outcomes that reinforce customer satisfaction, retention, and growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The CSDO is accountable for transforming and leading a unified, enterprise-scale services and delivery organization across a diverse portfolio of acquired products and business units.\u0026amp;nbsp;This role is responsible for modernizing how Versaterm implements, supports, and scales its solutions - evolving from product‑centric delivery silos to an integrated, flexible, and repeatable operating model. Equally important, the CSDO will champion the strategic adoption of AI across the services organization—deploying intelligent automation, AI-assisted implementation tooling, and AI-powered customer support capabilities to improve speed-to-value, reduce manual effort, and deliver more proactive, data-driven customer experiences.\u0026amp;nbsp;Central to this mandate is building a high-performing, adaptable talent model that enables greater mobility, skill development, and capability sharing across adjacent products and customer needs. \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;This role extends beyond operational leadership. It is a strategic lever for growth, customer retention, and product adoption—ensuring that delivery is not only efficient and scalable but a true competitive advantage.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Set the enterprise vision and strategic direction for all aspects of customer delivery, including implementation, support, professional services and customer success—ensuring a consistently exceptional client experience across the full customer lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the transformation of delivery functions across acquired businesses, integrating disparate approaches into a cohesive, scalable enterprise framework with standardized processes, tools, and performance expectations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and scale a modern SaaS delivery model that balances standardization with the flexibility required for complex, mission-critical implementations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee customer and technical support operations, ensuring responsiveness, accountability, and a consistently high-quality support experience across all client segments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and execute the strategy for AI-powered customer support, including intelligent case routing, AI-assisted agent tooling, self-service knowledge automation, and predictive issue resolution—reducing time-to-resolution while improving customer satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the integration of AI and automation into implementation workflows—leveraging AI-assisted configuration, data migration tooling, intelligent testing, and guided deployment playbooks to accelerate time-to-value and reduce implementation costs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strengthen executive-level client relationships, positioning delivery as a strategic partnership that drives adoption, retention, and long-term value realization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally with Product, Sales, and Engineering to ensure alignment between product design, customer expectations, and delivery capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive continuous improvement across all delivery functions, using data, metrics, and client feedback to enhance performance, predictability, and outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish and operationalize clear KPIs and reporting frameworks that provide visibility into delivery health, customer outcomes, and organizational performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI-driven analytics and customer health scoring to shift from reactive support to proactive customer success, identifying at-risk accounts and expansion opportunities before they surface through traditional channels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build, lead, and inspire a high-performing leadership team, fostering a culture of accountability, operational excellence, and customer-centric thinking.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Bring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven executive leadership experience leading large-scale services, delivery, or customer success organizations within a complex, technology-driven environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success transforming and scaling delivery functions—particularly across multiple business units, acquisitions, or product lines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in cloud-native, enterprise SaaS delivery models, including implementation, support, and customer success, with a strong understanding of how delivery drives retention and growth. Hands-on experience with cloud platform migrations and the operational shifts required to support multi-tenant, continuously deployed environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of building and operationalizing scalable delivery frameworks while improving consistency, efficiency, and customer outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and leading flexible talent models that enable cross-functional capability sharing and adaptability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional stakeholder leadership skills, with credibility at the executive level both internally and with customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating in high-growth, PE-backed, or transformation-oriented environments is preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with mission-critical or public safety technology environments is a strong asset.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in cloud-based software delivery and modern support models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong data and analytics orientation, with experience building and using operational dashboards, customer health metrics, and AI-driven insights to inform strategic decisions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note:\u0026lt;/strong\u0026gt; \u0026lt;span class=\u0026quot;TextRun SCXW17292829 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot;\u0026gt;Due to the nature of our work with public safety agencies, this position requires compliance with the FBI\u0026#39;s Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check.\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;Please note that specific customer contracts may impose\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot;\u0026gt;additional\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;security verification requirements. Obtaining and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot;\u0026gt;maintaining\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;a class=\u0026quot;Hyperlink SCXW17292829 BCX8\u0026quot; href=\u0026quot;https://www.fbi.gov/services/cjis/cjis-security-policy-resource-center\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;TextRun Underlined SCXW17292829 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot; data-ccp-charstyle=\u0026quot;Hyperlink\u0026quot;\u0026gt;FBI\u0026#39;s CJIS Security Policy Resource Center\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW17292829 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;EOP SCXW17292829 BCX8\u0026quot; data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:peopleandculture@versaterm.com\u0026quot;\u0026gt;info@versaterm.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4031372008,"name":"Customer Onboarding (505)","child_ids":[],"parent_id":null}],"offices":[{"id":4026712008,"name":"Arizona (Mesa)","location":"Mesa, Arizona, United States","child_ids":[],"parent_id":null},{"id":4026762008,"name":"Canada (Remote)","location":null,"child_ids":[],"parent_id":null},{"id":4026716008,"name":"Ontario (Ottawa)","location":"Ottawa, Ontario, Canada","child_ids":[],"parent_id":null},{"id":4026763008,"name":"U.S. (Remote)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/versaterm/jobs/5230927008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4479924008,"location":{"name":"Canada (Remote)"},"metadata":[{"id":11806622008,"name":"Role Type","value":["Backfill"],"value_type":"multi_select"}],"id":5230927008,"updated_at":"2026-05-26T13:40:43-04:00","requisition_id":"2026083","title":"Chief Services and Delivery Officer","company_name":"Versaterm","first_published":"2026-05-26T13:40:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;Versaterm is a global public safety solutions company helping agencies transform their organizations by providing innovative solutions, expertise and an unwavering dedication to customer service. We are on a journey to build a public safety technology platform that will enhance community safety by creating purposeful integrations across the public safety spectrum. We deliver intuitive tools developed for public safety agencies, forensic labs, court systems, schools and other institutions. Our selective growth strategy focuses on improving customer and user workflows for more efficient and effective operations, leading to better service and outcomes.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Chief Services and Delivery Officer (CSDO) is an important member of the executive leadership team and the executive owner of Versaterm’s most important outcome: delivering on our promise to customers. Versaterm’s reputation is earned and sustained through the excellence of our service delivery, customer support, and customer success operations. This role ensures that every customer interaction reflects Versaterm’s commitment to operational excellence, trust, and long‑term partnership, driving measurable outcomes that reinforce customer satisfaction, retention, and growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The CSDO is accountable for transforming and leading a unified, enterprise-scale services and delivery organization across a diverse portfolio of acquired products and business units.\u0026amp;nbsp;This role is responsible for modernizing how Versaterm implements, supports, and scales its solutions - evolving from product‑centric delivery silos to an integrated, flexible, and repeatable operating model. Equally important, the CSDO will champion the strategic adoption of AI across the services organization—deploying intelligent automation, AI-assisted implementation tooling, and AI-powered customer support capabilities to improve speed-to-value, reduce manual effort, and deliver more proactive, data-driven customer experiences.\u0026amp;nbsp;Central to this mandate is building a high-performing, adaptable talent model that enables greater mobility, skill development, and capability sharing across adjacent products and customer needs. \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;This role extends beyond operational leadership. It is a strategic lever for growth, customer retention, and product adoption—ensuring that delivery is not only efficient and scalable but a true competitive advantage.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Set the enterprise vision and strategic direction for all aspects of customer delivery, including implementation, support, professional services and customer success—ensuring a consistently exceptional client experience across the full customer lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the transformation of delivery functions across acquired businesses, integrating disparate approaches into a cohesive, scalable enterprise framework with standardized processes, tools, and performance expectations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and scale a modern SaaS delivery model that balances standardization with the flexibility required for complex, mission-critical implementations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee customer and technical support operations, ensuring responsiveness, accountability, and a consistently high-quality support experience across all client segments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and execute the strategy for AI-powered customer support, including intelligent case routing, AI-assisted agent tooling, self-service knowledge automation, and predictive issue resolution—reducing time-to-resolution while improving customer satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the integration of AI and automation into implementation workflows—leveraging AI-assisted configuration, data migration tooling, intelligent testing, and guided deployment playbooks to accelerate time-to-value and reduce implementation costs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strengthen executive-level client relationships, positioning delivery as a strategic partnership that drives adoption, retention, and long-term value realization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally with Product, Sales, and Engineering to ensure alignment between product design, customer expectations, and delivery capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive continuous improvement across all delivery functions, using data, metrics, and client feedback to enhance performance, predictability, and outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish and operationalize clear KPIs and reporting frameworks that provide visibility into delivery health, customer outcomes, and organizational performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI-driven analytics and customer health scoring to shift from reactive support to proactive customer success, identifying at-risk accounts and expansion opportunities before they surface through traditional channels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build, lead, and inspire a high-performing leadership team, fostering a culture of accountability, operational excellence, and customer-centric thinking.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Bring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven executive leadership experience leading large-scale services, delivery, or customer success organizations within a complex, technology-driven environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success transforming and scaling delivery functions—particularly across multiple business units, acquisitions, or product lines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in cloud-native, enterprise SaaS delivery models, including implementation, support, and customer success, with a strong understanding of how delivery drives retention and growth. Hands-on experience with cloud platform migrations and the operational shifts required to support multi-tenant, continuously deployed environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of building and operationalizing scalable delivery frameworks while improving consistency, efficiency, and customer outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and leading flexible talent models that enable cross-functional capability sharing and adaptability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional stakeholder leadership skills, with credibility at the executive level both internally and with customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating in high-growth, PE-backed, or transformation-oriented environments is preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with mission-critical or public safety technology environments is a strong asset.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in cloud-based software delivery and modern support models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong data and analytics orientation, with experience building and using operational dashboards, customer health metrics, and AI-driven insights to inform strategic decisions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note:\u0026lt;/strong\u0026gt; T\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;his position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;maintain\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;a Reliability security clearance. Please note that specific customer contracts may impose\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;additional\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;security verification requirements. Obtaining and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;maintaining\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;all required security clearances is a condition of employment. For more information on the Government of Canada\u0026#39;s security screening process, please visit\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;a class=\u0026quot;Hyperlink SCXW82338551 BCX8\u0026quot; href=\u0026quot;https://www.canada.ca/en/public-services-procurement.html\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;TextRun Underlined SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot; data-ccp-charstyle=\u0026quot;Hyperlink\u0026quot;\u0026gt;Public Services and Procurement Canada\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:peopleandculture@versaterm.com\u0026quot;\u0026gt;info@versaterm.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4031372008,"name":"Customer Onboarding (505)","child_ids":[],"parent_id":null}],"offices":[{"id":4026712008,"name":"Arizona (Mesa)","location":"Mesa, Arizona, United States","child_ids":[],"parent_id":null},{"id":4026762008,"name":"Canada (Remote)","location":null,"child_ids":[],"parent_id":null},{"id":4026716008,"name":"Ontario (Ottawa)","location":"Ottawa, Ontario, Canada","child_ids":[],"parent_id":null},{"id":4026763008,"name":"U.S. (Remote)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/versaterm/jobs/5228244008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4478672008,"location":{"name":"Ottawa, Ontario, Canada"},"metadata":[{"id":11806622008,"name":"Role Type","value":["Backfill"],"value_type":"multi_select"}],"id":5228244008,"updated_at":"2026-05-25T16:52:49-04:00","requisition_id":"2026048","title":"Customer Success Advocate I","company_name":"Versaterm","first_published":"2026-05-21T16:37:26-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;Versaterm is a global public safety solutions company helping agencies transform their organizations by providing innovative solutions, expertise and an unwavering dedication to customer service. We are on a journey to build a public safety technology platform that will enhance community safety by creating purposeful integrations across the public safety spectrum. We deliver intuitive tools developed for public safety agencies, forensic labs, court systems, schools and other institutions. Our selective growth strategy focuses on improving customer and user workflows for more efficient and effective operations, leading to better service and outcomes.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;The Customer Success Advocate I is a relationship-driven advisor responsible for ensuring\u0026amp;nbsp;customers achieve measurable outcomes using the organization’s products and services. This role manages a portfolio and acts as each customer’s advocate—guiding adoption, facilitating onboarding, and proactively identifying opportunities for deeper value realization. The role partners cross-functionally with Product, Support, Sales, and Leadership to deliver a unified customer experience, bring customer insights back into the business, and influence product enhancements. The role runs renewal discussions, quarterly business reviews, and ensures alignment with the customer’s strategic goals while continuously educating them on new capabilities, best practices, and operational improvements. The role is accountable for customer retention, satisfaction, and alignment to business outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as a trusted advisor and primary point of contact for enterprise accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build deep understanding of each customer’s business goals, organizational structure,\u0026amp;nbsp;challenges, and success metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate customer contact information; track org changes, decision makers,\u0026amp;nbsp;and stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare and lead standardized quarterly touchpoints and QBRs, driving strategic\u0026amp;nbsp;conversations and showcasing value delivered.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Align with customers on agency goals, program objectives, and annual business\u0026amp;nbsp;outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review corporate updates, roadmap changes, and trends relevant to the customer’s long-term strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish future meeting cadence; expand executive or stakeholder participation when\u0026amp;nbsp;necessary.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide coaching post implementation to ensure smooth adoption and early value\u0026amp;nbsp;realization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously educate customers on new product capabilities, best practices, and\u0026amp;nbsp;industry insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review usage metrics/telemetry, adoption patterns, and business case impact tied to\u0026amp;nbsp;SLAs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Surface whitespace opportunities based on account maturity, use cases, and operational needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct quarterly monitoring of support tickets (e.g., within Zendesk) to identify patterns, risks, or inefficiencies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure SLAs are being met and review critical or unresolved support cases during QBRs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track open projects, enhancement requests, and roadmap commitments; ensure transparency and follow through.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Moderate group meetings (set agenda, establish objectives, capture actions/decisions, collect feedback, and publish recap notes).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with onboarding by distributing product knowledge materials, playbooks, and tools to accelerate time-to-value for client adoption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Marketing to plan and host webinars; own the end-to-end scaled education flow (promotion, delivery, recording, follow-ups, and content repository).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Publish the monthly/quarterly newsletter highlighting product updates, best practices, recordings, and upcoming training.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Share success stories and surface upsell/cross sell signals to Sales/Account Management based on usage patterns, maturity milestones, and customer feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with Product and Support to ensure customers have clarity on status and next steps, attend meetings with product to fully understand product roadmap and planned enhancements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the internal advocate for customers—translating their needs into actionable insights for Product, Engineering, Support, and Leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver and document structured VOC feedback on feature requests, adoption blockers, and market trends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead renewal conversations with a proactive focus on value, outcomes, and future growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales on cross sell and upsell opportunities, providing talking points and context based on business alignment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain awareness of open opportunities, procurement cycles, and Salesforce pipeline activity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain clear communication channels with customer stakeholders at all levels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely updates on product changes, best practices, case escalations, and risks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document all key interactions, risks, and opportunities in internal systems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Bring\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Business Administration, Communications, Marketing, Psychology\u0026amp;nbsp;or related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 3–5 years of experience in customer success, preferably in a SaaS\u0026amp;nbsp;environment or public safety experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience managing strategic or enterprise level customer relationships, with a\u0026amp;nbsp;track record of driving measurable outcomes, fostering adoption, and ensuring long-\u0026amp;nbsp;term customer retention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong business acumen and the ability to deeply understand customers’ organizational\u0026amp;nbsp;structures, priorities, and success metrics in order to translate product capabilities into\u0026amp;nbsp;meaningful impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication and facilitation skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operational rigor and attention to detail, including comfort with maintaining accurate account data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical and data driven mindset, with the ability to interpret usage patterns,\u0026amp;nbsp;telemetry, customer health indicators.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort in fast paced, evolving environments, with adaptability to shifting priorities,\u0026amp;nbsp;evolving product roadmaps, and customer organizational changes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive mindset with an ownership mentality\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note:\u0026lt;/strong\u0026gt; T\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;his position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;maintain\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;a Reliability security clearance. Please note that specific customer contracts may impose\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;additional\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;security verification requirements. Obtaining and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;maintaining\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;all required security clearances is a condition of employment. For more information on the Government of Canada\u0026#39;s security screening process, please visit\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;a class=\u0026quot;Hyperlink SCXW82338551 BCX8\u0026quot; href=\u0026quot;https://www.canada.ca/en/public-services-procurement.html\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;TextRun Underlined SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot; data-ccp-charstyle=\u0026quot;Hyperlink\u0026quot;\u0026gt;Public Services and Procurement Canada\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:peopleandculture@versaterm.com\u0026quot;\u0026gt;info@versaterm.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4031380008,"name":"Partner Success (410)","child_ids":[],"parent_id":null}],"offices":[{"id":4026716008,"name":"Ontario (Ottawa)","location":"Ottawa, Ontario, Canada","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/versaterm/jobs/5228373008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4478672008,"location":{"name":"Canada (Remote)"},"metadata":[{"id":11806622008,"name":"Role Type","value":["Backfill"],"value_type":"multi_select"}],"id":5228373008,"updated_at":"2026-05-25T16:52:49-04:00","requisition_id":"2026048","title":"Customer Success Advocate I","company_name":"Versaterm","first_published":"2026-05-21T16:37:30-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;Versaterm is a global public safety solutions company helping agencies transform their organizations by providing innovative solutions, expertise and an unwavering dedication to customer service. We are on a journey to build a public safety technology platform that will enhance community safety by creating purposeful integrations across the public safety spectrum. We deliver intuitive tools developed for public safety agencies, forensic labs, court systems, schools and other institutions. Our selective growth strategy focuses on improving customer and user workflows for more efficient and effective operations, leading to better service and outcomes.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;The Customer Success Advocate I is a relationship-driven advisor responsible for ensuring\u0026amp;nbsp;customers achieve measurable outcomes using the organization’s products and services. This role manages a portfolio and acts as each customer’s advocate—guiding adoption, facilitating onboarding, and proactively identifying opportunities for deeper value realization. The role partners cross-functionally with Product, Support, Sales, and Leadership to deliver a unified customer experience, bring customer insights back into the business, and influence product enhancements. The role runs renewal discussions, quarterly business reviews, and ensures alignment with the customer’s strategic goals while continuously educating them on new capabilities, best practices, and operational improvements. The role is accountable for customer retention, satisfaction, and alignment to business outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as a trusted advisor and primary point of contact for enterprise accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build deep understanding of each customer’s business goals, organizational structure,\u0026amp;nbsp;challenges, and success metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate customer contact information; track org changes, decision makers,\u0026amp;nbsp;and stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare and lead standardized quarterly touchpoints and QBRs, driving strategic\u0026amp;nbsp;conversations and showcasing value delivered.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Align with customers on agency goals, program objectives, and annual business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review corporate updates, roadmap changes, and trends relevant to the customer’s long-term strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish future meeting cadence; expand executive or stakeholder participation when\u0026amp;nbsp;necessary.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide coaching post implementation to ensure smooth adoption and early value\u0026amp;nbsp;realization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously educate customers on new product capabilities, best practices, and\u0026amp;nbsp;industry insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review usage metrics/telemetry, adoption patterns, and business case impact tied to\u0026amp;nbsp;SLAs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Surface whitespace opportunities based on account maturity, use cases, and operational needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct quarterly monitoring of support tickets (e.g., within Zendesk) to identify patterns, risks, or inefficiencies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure SLAs are being met and review critical or unresolved support cases during QBRs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track open projects, enhancement requests, and roadmap commitments; ensure transparency and follow through.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Moderate group meetings (set agenda, establish objectives, capture actions/decisions, collect feedback, and publish recap notes).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with onboarding by distributing product knowledge materials, playbooks, and tools to accelerate time-to-value for client adoption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Marketing to plan and host webinars; own the end-to-end scaled education flow (promotion, delivery, recording, follow-ups, and content repository).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Publish the monthly/quarterly newsletter highlighting product updates, best practices, recordings, and upcoming training.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Share success stories and surface upsell/cross sell signals to Sales/Account Management based on usage patterns, maturity milestones, and customer feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with Product and Support to ensure customers have clarity on status and next steps, attend meetings with product to fully understand product roadmap and planned enhancements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the internal advocate for customers—translating their needs into actionable insights for Product, Engineering, Support, and Leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver and document structured VOC feedback on feature requests, adoption blockers, and market trends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead renewal conversations with a proactive focus on value, outcomes, and future growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales on cross sell and upsell opportunities, providing talking points and context based on business alignment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain awareness of open opportunities, procurement cycles, and Salesforce pipeline activity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain clear communication channels with customer stakeholders at all levels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely updates on product changes, best practices, case escalations, and risks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document all key interactions, risks, and opportunities in internal systems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Bring\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Business Administration, Communications, Marketing, Psychology\u0026amp;nbsp;or related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 3–5 years of experience in customer success, preferably in a SaaS\u0026amp;nbsp;environment or public safety experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience managing strategic or enterprise level customer relationships, with a\u0026amp;nbsp;track record of driving measurable outcomes, fostering adoption, and ensuring long-\u0026amp;nbsp;term customer retention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong business acumen and the ability to deeply understand customers’ organizational\u0026amp;nbsp;structures, priorities, and success metrics in order to translate product capabilities into\u0026amp;nbsp;meaningful impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication and facilitation skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operational rigor and attention to detail, including comfort with maintaining accurate account data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical and data driven mindset, with the ability to interpret usage patterns,\u0026amp;nbsp;telemetry, customer health indicators.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort in fast paced, evolving environments, with adaptability to shifting priorities,\u0026amp;nbsp;evolving product roadmaps, and customer organizational changes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive mindset with an ownership mentality.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note:\u0026lt;/strong\u0026gt; T\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;his position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;maintain\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;a Reliability security clearance. Please note that specific customer contracts may impose\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;additional\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;security verification requirements. Obtaining and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;maintaining\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;all required security clearances is a condition of employment. For more information on the Government of Canada\u0026#39;s security screening process, please visit\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;a class=\u0026quot;Hyperlink SCXW82338551 BCX8\u0026quot; href=\u0026quot;https://www.canada.ca/en/public-services-procurement.html\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;TextRun Underlined SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot; data-ccp-charstyle=\u0026quot;Hyperlink\u0026quot;\u0026gt;Public Services and Procurement Canada\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:peopleandculture@versaterm.com\u0026quot;\u0026gt;info@versaterm.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4031380008,"name":"Partner Success (410)","child_ids":[],"parent_id":null}],"offices":[{"id":4026716008,"name":"Ontario (Ottawa)","location":"Ottawa, Ontario, Canada","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/versaterm/jobs/5237908008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4478672008,"location":{"name":"McKinney, Texas, United States"},"metadata":[{"id":11806622008,"name":"Role Type","value":["Backfill"],"value_type":"multi_select"}],"id":5237908008,"updated_at":"2026-06-01T14:32:31-04:00","requisition_id":"2026048","title":"Customer Success Advocate I","company_name":"Versaterm","first_published":"2026-06-01T14:32:31-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;Versaterm is a global public safety solutions company helping agencies transform their organizations by providing innovative solutions, expertise and an unwavering dedication to customer service. We are on a journey to build a public safety technology platform that will enhance community safety by creating purposeful integrations across the public safety spectrum. We deliver intuitive tools developed for public safety agencies, forensic labs, court systems, schools and other institutions. Our selective growth strategy focuses on improving customer and user workflows for more efficient and effective operations, leading to better service and outcomes.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;The Customer Success Advocate I is a relationship-driven advisor responsible for ensuring\u0026amp;nbsp;customers achieve measurable outcomes using the organization’s products and services. This role manages a portfolio and acts as each customer’s advocate—guiding adoption, facilitating onboarding, and proactively identifying opportunities for deeper value realization. The role partners cross-functionally with Product, Support, Sales, and Leadership to deliver a unified customer experience, bring customer insights back into the business, and influence product enhancements. The role runs renewal discussions, quarterly business reviews, and ensures alignment with the customer’s strategic goals while continuously educating them on new capabilities, best practices, and operational improvements. The role is accountable for customer retention, satisfaction, and alignment to business outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as a trusted advisor and primary point of contact for enterprise accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build deep understanding of each customer’s business goals, organizational structure,\u0026amp;nbsp;challenges, and success metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate customer contact information; track org changes, decision makers,\u0026amp;nbsp;and stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare and lead standardized quarterly touchpoints and QBRs, driving strategic\u0026amp;nbsp;conversations and showcasing value delivered.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Align with customers on agency goals, program objectives, and annual business\u0026amp;nbsp;outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review corporate updates, roadmap changes, and trends relevant to the customer’s long-term strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish future meeting cadence; expand executive or stakeholder participation when\u0026amp;nbsp;necessary.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide coaching post implementation to ensure smooth adoption and early value\u0026amp;nbsp;realization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously educate customers on new product capabilities, best practices, and\u0026amp;nbsp;industry insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review usage metrics/telemetry, adoption patterns, and business case impact tied to\u0026amp;nbsp;SLAs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Surface whitespace opportunities based on account maturity, use cases, and operational needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct quarterly monitoring of support tickets (e.g., within Zendesk) to identify patterns, risks, or inefficiencies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure SLAs are being met and review critical or unresolved support cases during QBRs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track open projects, enhancement requests, and roadmap commitments; ensure transparency and follow through.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Moderate group meetings (set agenda, establish objectives, capture actions/decisions, collect feedback, and publish recap notes).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with onboarding by distributing product knowledge materials, playbooks, and tools to accelerate time-to-value for client adoption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Marketing to plan and host webinars; own the end-to-end scaled education flow (promotion, delivery, recording, follow-ups, and content repository).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Publish the monthly/quarterly newsletter highlighting product updates, best practices, recordings, and upcoming training.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Share success stories and surface upsell/cross sell signals to Sales/Account Management based on usage patterns, maturity milestones, and customer feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with Product and Support to ensure customers have clarity on status and next steps, attend meetings with product to fully understand product roadmap and planned enhancements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the internal advocate for customers—translating their needs into actionable insights for Product, Engineering, Support, and Leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver and document structured VoC feedback on feature requests, adoption blockers, and market trends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead renewal conversations with a proactive focus on value, outcomes, and future growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales on cross sell and upsell opportunities, providing talking points and context based on business alignment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain awareness of open opportunities, procurement cycles, and Salesforce pipeline activity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain clear communication channels with customer stakeholders at all levels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely updates on product changes, best practices, case escalations, and risks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document all key interactions, risks, and opportunities in internal systems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Bring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Business Administration, Communications, Marketing, Psychology\u0026amp;nbsp;or related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 3–5 years of experience in customer success, preferably in a SaaS\u0026amp;nbsp;environment or public safety experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience managing strategic or enterprise level customer relationships, with a\u0026amp;nbsp;track record of driving measurable outcomes, fostering adoption, and ensuring long-\u0026amp;nbsp;term customer retention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong business acumen and the ability to deeply understand customers’ organizational\u0026amp;nbsp;structures, priorities, and success metrics in order to translate product capabilities into\u0026amp;nbsp;meaningful impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication and facilitation skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operational rigor and attention to detail, including comfort with maintaining accurate account data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical and data driven mindset, with the ability to interpret usage patterns,\u0026amp;nbsp;telemetry, customer health indicators.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort in fast paced, evolving environments, with adaptability to shifting priorities,\u0026amp;nbsp;evolving product roadmaps, and customer organizational changes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive mindset with an ownership mentality\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note:\u0026lt;/strong\u0026gt; \u0026lt;span class=\u0026quot;TextRun SCXW17292829 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot;\u0026gt;Due to the nature of our work with public safety agencies, this position requires compliance with the FBI\u0026#39;s Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check.\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;Please note that specific customer contracts may impose\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot;\u0026gt;additional\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;security verification requirements. Obtaining and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot;\u0026gt;maintaining\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;a class=\u0026quot;Hyperlink SCXW17292829 BCX8\u0026quot; href=\u0026quot;https://www.fbi.gov/services/cjis/cjis-security-policy-resource-center\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;TextRun Underlined SCXW17292829 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot; data-ccp-charstyle=\u0026quot;Hyperlink\u0026quot;\u0026gt;FBI\u0026#39;s CJIS Security Policy Resource Center\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW17292829 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;EOP SCXW17292829 BCX8\u0026quot; data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:peopleandculture@versaterm.com\u0026quot;\u0026gt;info@versaterm.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4031380008,"name":"Partner Success (410)","child_ids":[],"parent_id":null}],"offices":[{"id":4026716008,"name":"Ontario (Ottawa)","location":"Ottawa, Ontario, Canada","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/versaterm/jobs/5228245008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4478672008,"location":{"name":"Mesa, Arizona, United States"},"metadata":[{"id":11806622008,"name":"Role Type","value":["Backfill"],"value_type":"multi_select"}],"id":5228245008,"updated_at":"2026-05-25T16:52:49-04:00","requisition_id":"2026048","title":"Customer Success Advocate I","company_name":"Versaterm","first_published":"2026-05-21T16:37:38-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;Versaterm is a global public safety solutions company helping agencies transform their organizations by providing innovative solutions, expertise and an unwavering dedication to customer service. We are on a journey to build a public safety technology platform that will enhance community safety by creating purposeful integrations across the public safety spectrum. We deliver intuitive tools developed for public safety agencies, forensic labs, court systems, schools and other institutions. Our selective growth strategy focuses on improving customer and user workflows for more efficient and effective operations, leading to better service and outcomes.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;The Customer Success Advocate I is a relationship-driven advisor responsible for ensuring\u0026amp;nbsp;customers achieve measurable outcomes using the organization’s products and services. This role manages a portfolio and acts as each customer’s advocate—guiding adoption, facilitating onboarding, and proactively identifying opportunities for deeper value realization. The role partners cross-functionally with Product, Support, Sales, and Leadership to deliver a unified customer experience, bring customer insights back into the business, and influence product enhancements. The role runs renewal discussions, quarterly business reviews, and ensures alignment with the customer’s strategic goals while continuously educating them on new capabilities, best practices, and operational improvements. The role is accountable for customer retention, satisfaction, and alignment to business outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as a trusted advisor and primary point of contact for enterprise accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build deep understanding of each customer’s business goals, organizational structure,\u0026amp;nbsp;challenges, and success metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate customer contact information; track org changes, decision makers,\u0026amp;nbsp;and stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare and lead standardized quarterly touchpoints and QBRs, driving strategic\u0026amp;nbsp;conversations and showcasing value delivered.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Align with customers on agency goals, program objectives, and annual business\u0026amp;nbsp;outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review corporate updates, roadmap changes, and trends relevant to the customer’s long-term strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish future meeting cadence; expand executive or stakeholder participation when\u0026amp;nbsp;necessary.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide coaching post implementation to ensure smooth adoption and early value\u0026amp;nbsp;realization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously educate customers on new product capabilities, best practices, and\u0026amp;nbsp;industry insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review usage metrics/telemetry, adoption patterns, and business case impact tied to\u0026amp;nbsp;SLAs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Surface whitespace opportunities based on account maturity, use cases, and operational needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct quarterly monitoring of support tickets (e.g., within Zendesk) to identify patterns, risks, or inefficiencies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure SLAs are being met and review critical or unresolved support cases during QBRs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track open projects, enhancement requests, and roadmap commitments; ensure transparency and follow through.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Moderate group meetings (set agenda, establish objectives, capture actions/decisions, collect feedback, and publish recap notes).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with onboarding by distributing product knowledge materials, playbooks, and tools to accelerate time-to-value for client adoption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Marketing to plan and host webinars; own the end-to-end scaled education flow (promotion, delivery, recording, follow-ups, and content repository).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Publish the monthly/quarterly newsletter highlighting product updates, best practices, recordings, and upcoming training.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Share success stories and surface upsell/cross sell signals to Sales/Account Management based on usage patterns, maturity milestones, and customer feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with Product and Support to ensure customers have clarity on status and next steps, attend meetings with product to fully understand product roadmap and planned enhancements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the internal advocate for customers—translating their needs into actionable insights for Product, Engineering, Support, and Leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver and document structured VOC feedback on feature requests, adoption blockers, and market trends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead renewal conversations with a proactive focus on value, outcomes, and future growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales on cross sell and upsell opportunities, providing talking points and context based on business alignment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain awareness of open opportunities, procurement cycles, and Salesforce pipeline activity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain clear communication channels with customer stakeholders at all levels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely updates on product changes, best practices, case escalations, and risks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document all key interactions, risks, and opportunities in internal systems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Bring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Business Administration, Communications, Marketing, Psychology\u0026amp;nbsp;or related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 3–5 years of experience in customer success, preferably in a SaaS\u0026amp;nbsp;environment or public safety experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience managing strategic or enterprise level customer relationships, with a\u0026amp;nbsp;track record of driving measurable outcomes, fostering adoption, and ensuring long-\u0026amp;nbsp;term customer retention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong business acumen and the ability to deeply understand customers’ organizational\u0026amp;nbsp;structures, priorities, and success metrics in order to translate product capabilities into\u0026amp;nbsp;meaningful impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication and facilitation skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operational rigor and attention to detail, including comfort with maintaining accurate account data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical and data driven mindset, with the ability to interpret usage patterns,\u0026amp;nbsp;telemetry, customer health indicators.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort in fast paced, evolving environments, with adaptability to shifting priorities,\u0026amp;nbsp;evolving product roadmaps, and customer organizational changes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive mindset with an ownership mentality\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note:\u0026lt;/strong\u0026gt; \u0026lt;span class=\u0026quot;TextRun SCXW17292829 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot;\u0026gt;Due to the nature of our work with public safety agencies, this position requires compliance with the FBI\u0026#39;s Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check.\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;Please note that specific customer contracts may impose\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot;\u0026gt;additional\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;security verification requirements. Obtaining and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot;\u0026gt;maintaining\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;a class=\u0026quot;Hyperlink SCXW17292829 BCX8\u0026quot; href=\u0026quot;https://www.fbi.gov/services/cjis/cjis-security-policy-resource-center\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;TextRun Underlined SCXW17292829 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot; data-ccp-charstyle=\u0026quot;Hyperlink\u0026quot;\u0026gt;FBI\u0026#39;s CJIS Security Policy Resource Center\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW17292829 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;EOP SCXW17292829 BCX8\u0026quot; data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:peopleandculture@versaterm.com\u0026quot;\u0026gt;info@versaterm.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4031380008,"name":"Partner Success (410)","child_ids":[],"parent_id":null}],"offices":[{"id":4026716008,"name":"Ontario (Ottawa)","location":"Ottawa, Ontario, Canada","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/versaterm/jobs/5228401008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4478672008,"location":{"name":"U.S. (Remote)"},"metadata":[{"id":11806622008,"name":"Role Type","value":["Backfill"],"value_type":"multi_select"}],"id":5228401008,"updated_at":"2026-05-25T16:52:49-04:00","requisition_id":"2026048","title":"Customer Success Advocate I","company_name":"Versaterm","first_published":"2026-05-21T16:37:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;Versaterm is a global public safety solutions company helping agencies transform their organizations by providing innovative solutions, expertise and an unwavering dedication to customer service. We are on a journey to build a public safety technology platform that will enhance community safety by creating purposeful integrations across the public safety spectrum. We deliver intuitive tools developed for public safety agencies, forensic labs, court systems, schools and other institutions. Our selective growth strategy focuses on improving customer and user workflows for more efficient and effective operations, leading to better service and outcomes.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;The Customer Success Advocate I is a relationship-driven advisor responsible for ensuring\u0026amp;nbsp;customers achieve measurable outcomes using the organization’s products and services. This role manages a portfolio and acts as each customer’s advocate—guiding adoption, facilitating onboarding, and proactively identifying opportunities for deeper value realization. The role partners cross-functionally with Product, Support, Sales, and Leadership to deliver a unified customer experience, bring customer insights back into the business, and influence product enhancements. The role runs renewal discussions, quarterly business reviews, and ensures alignment with the customer’s strategic goals while continuously educating them on new capabilities, best practices, and operational improvements. The role is accountable for customer retention, satisfaction, and alignment to business outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as a trusted advisor and primary point of contact for enterprise accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build deep understanding of each customer’s business goals, organizational structure,\u0026amp;nbsp;challenges, and success metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate customer contact information; track org changes, decision makers,\u0026amp;nbsp;and stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare and lead standardized quarterly touchpoints and QBRs, driving strategic\u0026amp;nbsp;conversations and showcasing value delivered.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Align with customers on agency goals, program objectives, and annual business\u0026amp;nbsp;outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review corporate updates, roadmap changes, and trends relevant to the customer’s long-term strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish future meeting cadence; expand executive or stakeholder participation when\u0026amp;nbsp;necessary.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide coaching post implementation to ensure smooth adoption and early value\u0026amp;nbsp;realization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously educate customers on new product capabilities, best practices, and\u0026amp;nbsp;industry insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review usage metrics/telemetry, adoption patterns, and business case impact tied to\u0026amp;nbsp;SLAs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Surface whitespace opportunities based on account maturity, use cases, and operational needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct quarterly monitoring of support tickets (e.g., within Zendesk) to identify patterns, risks, or inefficiencies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure SLAs are being met and review critical or unresolved support cases during QBRs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track open projects, enhancement requests, and roadmap commitments; ensure transparency and follow through.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Moderate group meetings (set agenda, establish objectives, capture actions/decisions, collect feedback, and publish recap notes).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with onboarding by distributing product knowledge materials, playbooks, and tools to accelerate time-to-value for client adoption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Marketing to plan and host webinars; own the end-to-end scaled education flow (promotion, delivery, recording, follow-ups, and content repository).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Publish the monthly/quarterly newsletter highlighting product updates, best practices, recordings, and upcoming training.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Share success stories and surface upsell/cross sell signals to Sales/Account Management based on usage patterns, maturity milestones, and customer feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with Product and Support to ensure customers have clarity on status and next steps, attend meetings with product to fully understand product roadmap and planned enhancements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the internal advocate for customers—translating their needs into actionable insights for Product, Engineering, Support, and Leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver and document structured VoC feedback on feature requests, adoption blockers, and market trends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead renewal conversations with a proactive focus on value, outcomes, and future growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales on cross sell and upsell opportunities, providing talking points and context based on business alignment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain awareness of open opportunities, procurement cycles, and Salesforce pipeline activity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain clear communication channels with customer stakeholders at all levels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely updates on product changes, best practices, case escalations, and risks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document all key interactions, risks, and opportunities in internal systems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Bring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Business Administration, Communications, Marketing, Psychology\u0026amp;nbsp;or related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 3–5 years of experience in customer success, preferably in a SaaS\u0026amp;nbsp;environment or public safety experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience managing strategic or enterprise level customer relationships, with a\u0026amp;nbsp;track record of driving measurable outcomes, fostering adoption, and ensuring long-\u0026amp;nbsp;term customer retention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong business acumen and the ability to deeply understand customers’ organizational\u0026amp;nbsp;structures, priorities, and success metrics in order to translate product capabilities into\u0026amp;nbsp;meaningful impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication and facilitation skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operational rigor and attention to detail, including comfort with maintaining accurate account data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical and data driven mindset, with the ability to interpret usage patterns,\u0026amp;nbsp;telemetry, customer health indicators.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort in fast paced, evolving environments, with adaptability to shifting priorities,\u0026amp;nbsp;evolving product roadmaps, and customer organizational changes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive mindset with an ownership mentality\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note:\u0026lt;/strong\u0026gt; \u0026lt;span class=\u0026quot;TextRun SCXW17292829 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot;\u0026gt;Due to the nature of our work with public safety agencies, this position requires compliance with the FBI\u0026#39;s Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check.\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;Please note that specific customer contracts may impose\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot;\u0026gt;additional\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;security verification requirements. Obtaining and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot;\u0026gt;maintaining\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;a class=\u0026quot;Hyperlink SCXW17292829 BCX8\u0026quot; href=\u0026quot;https://www.fbi.gov/services/cjis/cjis-security-policy-resource-center\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;TextRun Underlined SCXW17292829 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot; data-ccp-charstyle=\u0026quot;Hyperlink\u0026quot;\u0026gt;FBI\u0026#39;s CJIS Security Policy Resource Center\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW17292829 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;EOP SCXW17292829 BCX8\u0026quot; data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:peopleandculture@versaterm.com\u0026quot;\u0026gt;info@versaterm.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4031380008,"name":"Partner Success (410)","child_ids":[],"parent_id":null}],"offices":[{"id":4026716008,"name":"Ontario (Ottawa)","location":"Ottawa, Ontario, Canada","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/versaterm/jobs/5224818008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4476902008,"location":{"name":"Ottawa, Ontario, Canada"},"metadata":[{"id":11806622008,"name":"Role Type","value":["Backfill"],"value_type":"multi_select"}],"id":5224818008,"updated_at":"2026-05-28T12:56:35-04:00","requisition_id":"2026074","title":"Director, Customer Success","company_name":"Versaterm","first_published":"2026-05-19T07:33:53-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;Versaterm is a global public safety solutions company helping agencies transform their organizations by providing innovative solutions, expertise and an unwavering dedication to customer service. We are on a journey to build a public safety technology platform that will enhance community safety by creating purposeful integrations across the public safety spectrum. We deliver intuitive tools developed for public safety agencies, forensic labs, court systems, schools and other institutions. Our selective growth strategy focuses on improving customer and user workflows for more efficient and effective operations, leading to better service and outcomes.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 2\u0026quot;\u0026gt;The Role\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134245418\u0026amp;quot;:true,\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;335559738\u0026amp;quot;:299,\u0026amp;quot;335559739\u0026amp;quot;:299}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;The Director of Customer Success leads the post-sale customer lifecycle across all customer segments, ensuring customers realize measurable value, adopt solutions effectively, and renew and expand over time. This role is accountable for building and scaling a high-performing Customer Success organization\u0026amp;nbsp;operating\u0026amp;nbsp;under a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;“One Account, One Owner”\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;model, with clear ownership of customer outcomes across Strategic, Enterprise, State, and Transactional accounts.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;The Director\u0026amp;nbsp;defines how Customer Success\u0026amp;nbsp;operates—establishing engagement models, operating cadence, and cross-functional alignment—while ensuring consistent execution across the core pillars of Strategic Engagement, Adoption, Expansion, and Retention. The role partners closely with Sales,\u0026amp;nbsp;Project\u0026amp;nbsp;Delivery/Onboarding, Support, Product, and Marketing to deliver a seamless and scalable customer experience.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335572079\u0026amp;quot;:6,\u0026amp;quot;335572080\u0026amp;quot;:1,\u0026amp;quot;335572081\u0026amp;quot;:9457710,\u0026amp;quot;469789806\u0026amp;quot;:\u0026amp;quot;single\u0026amp;quot;}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 2\u0026quot;\u0026gt;What You Do\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134245418\u0026amp;quot;:true,\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;335559738\u0026amp;quot;:299,\u0026amp;quot;335559739\u0026amp;quot;:299}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 3\u0026quot;\u0026gt;Customer Success Strategy \u0026amp;amp; Execution\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134245418\u0026amp;quot;:true,\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;335559738\u0026amp;quot;:281,\u0026amp;quot;335559739\u0026amp;quot;:281}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Execute\u0026amp;nbsp;Customer Success strategies across all customer segments, ensuring alignment to company growth and retention\u0026amp;nbsp;objectives.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Establish standardized customer lifecycle motions, including success planning, business reviews, adoption programs, and renewal readiness.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Ensure a proactive, outcome-driven approach to customer engagement focused on value realization and measurable impact.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Build scalable processes and playbooks that reduce duplication and\u0026amp;nbsp;ensure\u0026amp;nbsp;consistency\u0026amp;nbsp;across\u0026amp;nbsp;Customer Success\u0026amp;nbsp;teams.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 3\u0026quot;\u0026gt;Operating Model \u0026amp;amp; Segmentation\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134245418\u0026amp;quot;:true,\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;335559738\u0026amp;quot;:281,\u0026amp;quot;335559739\u0026amp;quot;:281}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Lead a multi-tier engagement model across Strategic, State, Enterprise, and Transactional accounts.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Operationalize a hub-and-spoke model, where Customer Success Managers\u0026amp;nbsp;own relationships\u0026amp;nbsp;and\u0026amp;nbsp;provide general\u0026amp;nbsp;project\u0026amp;nbsp;knowledge\u0026amp;nbsp;and engage specialists\u0026amp;nbsp;for\u0026amp;nbsp;additional\u0026amp;nbsp;targeted support.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Ensure role clarity across Customer Success and adjacent teams, reinforcing boundaries around support, project\u0026amp;nbsp;delivery/onboarding, and sales ownership.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Continuously refine segmentation and coverage models to balance\u0026amp;nbsp;engagement\u0026amp;nbsp;with scalable programs.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Own end-to-end retention and renewals strategy, by executing a proactive renewal motion (initiating 180–90 days\u0026amp;nbsp;pre-expiry), enforcing disciplined commercial rigor across procurement cycles, and operationalizing cross-functional support to drive on-time renewals, maximize ARR retention\u0026amp;nbsp;and price increases, mitigate churn risk, and ensure consistent value realization for customers.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 3\u0026quot;\u0026gt;Cross-Functional Leadership\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134245418\u0026amp;quot;:true,\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;335559738\u0026amp;quot;:281,\u0026amp;quot;335559739\u0026amp;quot;:281}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Partner with Sales,\u0026amp;nbsp;Project\u0026amp;nbsp;Delivery/Onboarding, Support, Product, and Marketing to deliver a cohesive customer experience.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Establish clear handoffs and accountability across onboarding, Customer Success, and renewals.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Serve as an\u0026amp;nbsp;escalation point\u0026amp;nbsp;for high-risk or high-impact customer situations\u0026amp;nbsp;to ensure\u0026amp;nbsp;satisfactory\u0026amp;nbsp;customer\u0026amp;nbsp;resolution\u0026amp;nbsp;and support.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Provide Voice of Customer insights to influence product roadmap\u0026amp;nbsp;and go-to-market strategy.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 3\u0026quot;\u0026gt;Data, Reporting \u0026amp;amp; Performance Management\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134245418\u0026amp;quot;:true,\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;335559738\u0026amp;quot;:281,\u0026amp;quot;335559739\u0026amp;quot;:281}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Own and drive gross and net revenue retention across the customer portfolio, aligning performance to company financial targets.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Define and operationalize success metrics across Customer Success and Renewals, including retention, on-time renewals, customer health,\u0026amp;nbsp;business review\u0026amp;nbsp;quality, and expansion pipeline influence.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Design and execute structured renewal motions, incorporating early engagement, procurement tracking, and risk mitigation to ensure predictable, on-time renewals.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;8\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Leading the Renewals team and partnering with sales\u0026amp;nbsp;teams\u0026amp;nbsp;to drive expansion opportunities and maximize lifetime value.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;9\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Proactively\u0026amp;nbsp;identify\u0026amp;nbsp;churn risks through health, adoption, and engagement signals; implement targeted save plans to mitigate attrition.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;10\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Establish and\u0026amp;nbsp;maintain\u0026amp;nbsp;customer health scoring models to guide segmentation, prioritization, and intervention strategies.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;11\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Drive a consistent operating cadence (e.g., pipeline reviews, business reviews) to assess customer health, renewal forecasts, and team performance; coach proactively and enforce accountability.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;12\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Ensure CRM hygiene and data integrity (e.g., Salesforce), enabling\u0026amp;nbsp;accurate\u0026amp;nbsp;forecasting, renewal visibility, and revenue reporting.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;13\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Analyze systemic risks and performance trends, translating insights into process improvements, playbook enhancements, and program investments.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;14\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Oversee automated customer engagement programs (e.g., campaigns, webinars, lifecycle education, newsletters) to scale impact and drive adoption.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;15\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Communicate performance, risks, and strategic recommendations clearly to GTM and Executive Leadership, ensuring alignment and informed decision-making.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335572079\u0026amp;quot;:6,\u0026amp;quot;335572080\u0026amp;quot;:1,\u0026amp;quot;335572081\u0026amp;quot;:9457710,\u0026amp;quot;469789806\u0026amp;quot;:\u0026amp;quot;single\u0026amp;quot;}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 2\u0026quot;\u0026gt;What You Bring\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134245418\u0026amp;quot;:true,\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;335559738\u0026amp;quot;:299,\u0026amp;quot;335559739\u0026amp;quot;:299}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Bachelor’s degree in Business Administration, Communications, or\u0026amp;nbsp;a related\u0026amp;nbsp;field.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;10+ years of experience in Customer Success, Account Management, or related SaaS roles.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;5+ years of experience leading teams and developing people leaders.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Proven experience owning retention, renewals, and customer growth metrics at scale.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strong understanding of Customer Success operating models, including segmentation and scaled engagement strategies.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience building and standardizing processes, playbooks, and performance frameworks.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strong data orientation, with the ability to translate insights into action and measurable outcomes.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;8\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Exceptional collaboration and leadership skills, with the ability to align cross-functional teams.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;9\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Excellent communication and executive presence, with\u0026amp;nbsp;experience\u0026amp;nbsp;engaging senior stakeholders.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;10\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Ability to\u0026amp;nbsp;operate\u0026amp;nbsp;effectively in complex, high-accountability\u0026amp;nbsp;environments.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;11\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience in public sector,\u0026amp;nbsp;GovTech, or public safety SaaS environments preferred.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:60,\u0026amp;quot;335572079\u0026amp;quot;:6,\u0026amp;quot;335572080\u0026amp;quot;:1,\u0026amp;quot;335572081\u0026amp;quot;:9457710,\u0026amp;quot;469789806\u0026amp;quot;:\u0026amp;quot;single\u0026amp;quot;}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Note:\u0026lt;/strong\u0026gt; T\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;his position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;maintain\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;a Reliability security clearance. Please note that specific customer contracts may impose\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;additional\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;security verification requirements. Obtaining and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;maintaining\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;all required security clearances is a condition of employment. For more information on the Government of Canada\u0026#39;s security screening process, please visit\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;a class=\u0026quot;Hyperlink SCXW82338551 BCX8\u0026quot; href=\u0026quot;https://www.canada.ca/en/public-services-procurement.html\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;TextRun Underlined SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot; data-ccp-charstyle=\u0026quot;Hyperlink\u0026quot;\u0026gt;Public Services and Procurement Canada\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:peopleandculture@versaterm.com\u0026quot;\u0026gt;info@versaterm.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4031372008,"name":"Customer Onboarding (505)","child_ids":[],"parent_id":null}],"offices":[{"id":4026712008,"name":"Arizona (Mesa)","location":"Mesa, Arizona, United States","child_ids":[],"parent_id":null},{"id":4026716008,"name":"Ontario (Ottawa)","location":"Ottawa, Ontario, Canada","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/versaterm/jobs/5224819008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4476902008,"location":{"name":"Mesa, Arizona, United States"},"metadata":[{"id":11806622008,"name":"Role Type","value":["Backfill"],"value_type":"multi_select"}],"id":5224819008,"updated_at":"2026-05-28T13:00:50-04:00","requisition_id":"2026074","title":"Director, Customer Success","company_name":"Versaterm","first_published":"2026-05-19T07:35:16-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;Versaterm is a global public safety solutions company helping agencies transform their organizations by providing innovative solutions, expertise and an unwavering dedication to customer service. We are on a journey to build a public safety technology platform that will enhance community safety by creating purposeful integrations across the public safety spectrum. We deliver intuitive tools developed for public safety agencies, forensic labs, court systems, schools and other institutions. Our selective growth strategy focuses on improving customer and user workflows for more efficient and effective operations, leading to better service and outcomes.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 2\u0026quot;\u0026gt;The Role\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134245418\u0026amp;quot;:true,\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;335559738\u0026amp;quot;:299,\u0026amp;quot;335559739\u0026amp;quot;:299}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;The Director of Customer Success leads the post-sale customer lifecycle across all customer segments, ensuring customers realize measurable value, adopt solutions effectively, and renew and expand over time. This role is accountable for building and scaling a high-performing Customer Success organization\u0026amp;nbsp;operating\u0026amp;nbsp;under a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;“One Account, One Owner”\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;model, with clear ownership of customer outcomes across Strategic, Enterprise, State, and Transactional accounts.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;The Director\u0026amp;nbsp;defines how Customer Success\u0026amp;nbsp;operates—establishing engagement models, operating cadence, and cross-functional alignment—while ensuring consistent execution across the core pillars of Strategic Engagement, Adoption, Expansion, and Retention. The role partners closely with Sales,\u0026amp;nbsp;Project\u0026amp;nbsp;Delivery/Onboarding, Support, Product, and Marketing to deliver a seamless and scalable customer experience.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335572079\u0026amp;quot;:6,\u0026amp;quot;335572080\u0026amp;quot;:1,\u0026amp;quot;335572081\u0026amp;quot;:9457710,\u0026amp;quot;469789806\u0026amp;quot;:\u0026amp;quot;single\u0026amp;quot;}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 2\u0026quot;\u0026gt;What You Do\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134245418\u0026amp;quot;:true,\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;335559738\u0026amp;quot;:299,\u0026amp;quot;335559739\u0026amp;quot;:299}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 3\u0026quot;\u0026gt;Customer Success Strategy \u0026amp;amp; Execution\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134245418\u0026amp;quot;:true,\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;335559738\u0026amp;quot;:281,\u0026amp;quot;335559739\u0026amp;quot;:281}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Execute\u0026amp;nbsp;Customer Success strategies across all customer segments, ensuring alignment to company growth and retention\u0026amp;nbsp;objectives.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Establish standardized customer lifecycle motions, including success planning, business reviews, adoption programs, and renewal readiness.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Ensure a proactive, outcome-driven approach to customer engagement focused on value realization and measurable impact.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Build scalable processes and playbooks that reduce duplication and\u0026amp;nbsp;ensure\u0026amp;nbsp;consistency\u0026amp;nbsp;across\u0026amp;nbsp;Customer Success\u0026amp;nbsp;teams.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 3\u0026quot;\u0026gt;Operating Model \u0026amp;amp; Segmentation\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134245418\u0026amp;quot;:true,\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;335559738\u0026amp;quot;:281,\u0026amp;quot;335559739\u0026amp;quot;:281}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Lead a multi-tier engagement model across Strategic, State, Enterprise, and Transactional accounts.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Operationalize a hub-and-spoke model, where Customer Success Managers\u0026amp;nbsp;own relationships\u0026amp;nbsp;and\u0026amp;nbsp;provide general\u0026amp;nbsp;project\u0026amp;nbsp;knowledge\u0026amp;nbsp;and engage specialists\u0026amp;nbsp;for\u0026amp;nbsp;additional\u0026amp;nbsp;targeted support.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Ensure role clarity across Customer Success and adjacent teams, reinforcing boundaries around support, project\u0026amp;nbsp;delivery/onboarding, and sales ownership.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Continuously refine segmentation and coverage models to balance\u0026amp;nbsp;engagement\u0026amp;nbsp;with scalable programs.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Own end-to-end retention and renewals strategy, by executing a proactive renewal motion (initiating 180–90 days\u0026amp;nbsp;pre-expiry), enforcing disciplined commercial rigor across procurement cycles, and operationalizing cross-functional support to drive on-time renewals, maximize ARR retention\u0026amp;nbsp;and price increases, mitigate churn risk, and ensure consistent value realization for customers.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 3\u0026quot;\u0026gt;Cross-Functional Leadership\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134245418\u0026amp;quot;:true,\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;335559738\u0026amp;quot;:281,\u0026amp;quot;335559739\u0026amp;quot;:281}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Partner with Sales,\u0026amp;nbsp;Project\u0026amp;nbsp;Delivery/Onboarding, Support, Product, and Marketing to deliver a cohesive customer experience.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Establish clear handoffs and accountability across onboarding, Customer Success, and renewals.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Serve as an\u0026amp;nbsp;escalation point\u0026amp;nbsp;for high-risk or high-impact customer situations\u0026amp;nbsp;to ensure\u0026amp;nbsp;satisfactory\u0026amp;nbsp;customer\u0026amp;nbsp;resolution\u0026amp;nbsp;and support.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Provide Voice of Customer insights to influence product roadmap\u0026amp;nbsp;and go-to-market strategy.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 3\u0026quot;\u0026gt;Data, Reporting \u0026amp;amp; Performance Management\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134245418\u0026amp;quot;:true,\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;335559738\u0026amp;quot;:281,\u0026amp;quot;335559739\u0026amp;quot;:281}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Own and drive gross and net revenue retention across the customer portfolio, aligning performance to company financial targets.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Define and operationalize success metrics across Customer Success and Renewals, including retention, on-time renewals, customer health,\u0026amp;nbsp;business review\u0026amp;nbsp;quality, and expansion pipeline influence.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Design and execute structured renewal motions, incorporating early engagement, procurement tracking, and risk mitigation to ensure predictable, on-time renewals.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;8\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Leading the Renewals team and partnering with sales\u0026amp;nbsp;teams\u0026amp;nbsp;to drive expansion opportunities and maximize lifetime value.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;9\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Proactively\u0026amp;nbsp;identify\u0026amp;nbsp;churn risks through health, adoption, and engagement signals; implement targeted save plans to mitigate attrition.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;10\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Establish and\u0026amp;nbsp;maintain\u0026amp;nbsp;customer health scoring models to guide segmentation, prioritization, and intervention strategies.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;11\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Drive a consistent operating cadence (e.g., pipeline reviews, business reviews) to assess customer health, renewal forecasts, and team performance; coach proactively and enforce accountability.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;12\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Ensure CRM hygiene and data integrity (e.g., Salesforce), enabling\u0026amp;nbsp;accurate\u0026amp;nbsp;forecasting, renewal visibility, and revenue reporting.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;13\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Analyze systemic risks and performance trends, translating insights into process improvements, playbook enhancements, and program investments.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;14\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Oversee automated customer engagement programs (e.g., campaigns, webinars, lifecycle education, newsletters) to scale impact and drive adoption.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;15\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Communicate performance, risks, and strategic recommendations clearly to GTM and Executive Leadership, ensuring alignment and informed decision-making.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335572079\u0026amp;quot;:6,\u0026amp;quot;335572080\u0026amp;quot;:1,\u0026amp;quot;335572081\u0026amp;quot;:9457710,\u0026amp;quot;469789806\u0026amp;quot;:\u0026amp;quot;single\u0026amp;quot;}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 2\u0026quot;\u0026gt;What You Bring\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134245418\u0026amp;quot;:true,\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;335559738\u0026amp;quot;:299,\u0026amp;quot;335559739\u0026amp;quot;:299}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Bachelor’s degree in Business Administration, Communications, or\u0026amp;nbsp;a related\u0026amp;nbsp;field.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;10+ years of experience in Customer Success, Account Management, or related SaaS roles.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;5+ years of experience leading teams and developing people leaders.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Proven experience owning retention, renewals, and customer growth metrics at scale.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strong understanding of Customer Success operating models, including segmentation and scaled engagement strategies.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience building and standardizing processes, playbooks, and performance frameworks.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strong data orientation, with the ability to translate insights into action and measurable outcomes.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;8\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Exceptional collaboration and leadership skills, with the ability to align cross-functional teams.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;9\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Excellent communication and executive presence, with\u0026amp;nbsp;experience\u0026amp;nbsp;engaging senior stakeholders.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;10\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Ability to\u0026amp;nbsp;operate\u0026amp;nbsp;effectively in complex, high-accountability\u0026amp;nbsp;environments.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;11\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience in public sector,\u0026amp;nbsp;GovTech, or public safety SaaS environments preferred.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note:\u0026lt;/strong\u0026gt; \u0026lt;span class=\u0026quot;TextRun SCXW17292829 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot;\u0026gt;Due to the nature of our work with public safety agencies, this position requires compliance with the FBI\u0026#39;s Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check.\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;Please note that specific customer contracts may impose\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot;\u0026gt;additional\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;security verification requirements. Obtaining and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot;\u0026gt;maintaining\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;a class=\u0026quot;Hyperlink SCXW17292829 BCX8\u0026quot; href=\u0026quot;https://www.fbi.gov/services/cjis/cjis-security-policy-resource-center\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;TextRun Underlined SCXW17292829 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot; data-ccp-charstyle=\u0026quot;Hyperlink\u0026quot;\u0026gt;FBI\u0026#39;s CJIS Security Policy Resource Center\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW17292829 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;EOP SCXW17292829 BCX8\u0026quot; data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:peopleandculture@versaterm.com\u0026quot;\u0026gt;info@versaterm.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4031372008,"name":"Customer Onboarding (505)","child_ids":[],"parent_id":null}],"offices":[{"id":4026712008,"name":"Arizona (Mesa)","location":"Mesa, Arizona, United States","child_ids":[],"parent_id":null},{"id":4026716008,"name":"Ontario (Ottawa)","location":"Ottawa, Ontario, Canada","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/versaterm/jobs/5234353008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4476902008,"location":{"name":"Canada (Remote)"},"metadata":[{"id":11806622008,"name":"Role Type","value":["Backfill"],"value_type":"multi_select"}],"id":5234353008,"updated_at":"2026-05-28T12:59:23-04:00","requisition_id":"2026074","title":"Director, Customer Success","company_name":"Versaterm","first_published":"2026-05-28T12:56:54-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;Versaterm is a global public safety solutions company helping agencies transform their organizations by providing innovative solutions, expertise and an unwavering dedication to customer service. We are on a journey to build a public safety technology platform that will enhance community safety by creating purposeful integrations across the public safety spectrum. We deliver intuitive tools developed for public safety agencies, forensic labs, court systems, schools and other institutions. Our selective growth strategy focuses on improving customer and user workflows for more efficient and effective operations, leading to better service and outcomes.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 2\u0026quot;\u0026gt;The Role\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134245418\u0026amp;quot;:true,\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;335559738\u0026amp;quot;:299,\u0026amp;quot;335559739\u0026amp;quot;:299}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;The Director of Customer Success leads the post-sale customer lifecycle across all customer segments, ensuring customers realize measurable value, adopt solutions effectively, and renew and expand over time. This role is accountable for building and scaling a high-performing Customer Success organization\u0026amp;nbsp;operating\u0026amp;nbsp;under a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;“One Account, One Owner”\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;model, with clear ownership of customer outcomes across Strategic, Enterprise, State, and Transactional accounts.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;The Director\u0026amp;nbsp;defines how Customer Success\u0026amp;nbsp;operates—establishing engagement models, operating cadence, and cross-functional alignment—while ensuring consistent execution across the core pillars of Strategic Engagement, Adoption, Expansion, and Retention. The role partners closely with Sales,\u0026amp;nbsp;Project\u0026amp;nbsp;Delivery/Onboarding, Support, Product, and Marketing to deliver a seamless and scalable customer experience.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335572079\u0026amp;quot;:6,\u0026amp;quot;335572080\u0026amp;quot;:1,\u0026amp;quot;335572081\u0026amp;quot;:9457710,\u0026amp;quot;469789806\u0026amp;quot;:\u0026amp;quot;single\u0026amp;quot;}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 2\u0026quot;\u0026gt;What You Do\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134245418\u0026amp;quot;:true,\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;335559738\u0026amp;quot;:299,\u0026amp;quot;335559739\u0026amp;quot;:299}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 3\u0026quot;\u0026gt;Customer Success Strategy \u0026amp;amp; Execution\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134245418\u0026amp;quot;:true,\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;335559738\u0026amp;quot;:281,\u0026amp;quot;335559739\u0026amp;quot;:281}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Execute\u0026amp;nbsp;Customer Success strategies across all customer segments, ensuring alignment to company growth and retention\u0026amp;nbsp;objectives.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Establish standardized customer lifecycle motions, including success planning, business reviews, adoption programs, and renewal readiness.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Ensure a proactive, outcome-driven approach to customer engagement focused on value realization and measurable impact.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Build scalable processes and playbooks that reduce duplication and\u0026amp;nbsp;ensure\u0026amp;nbsp;consistency\u0026amp;nbsp;across\u0026amp;nbsp;Customer Success\u0026amp;nbsp;teams.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 3\u0026quot;\u0026gt;Operating Model \u0026amp;amp; Segmentation\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134245418\u0026amp;quot;:true,\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;335559738\u0026amp;quot;:281,\u0026amp;quot;335559739\u0026amp;quot;:281}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Lead a multi-tier engagement model across Strategic, State, Enterprise, and Transactional accounts.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Operationalize a hub-and-spoke model, where Customer Success Managers\u0026amp;nbsp;own relationships\u0026amp;nbsp;and\u0026amp;nbsp;provide general\u0026amp;nbsp;project\u0026amp;nbsp;knowledge\u0026amp;nbsp;and engage specialists\u0026amp;nbsp;for\u0026amp;nbsp;additional\u0026amp;nbsp;targeted support.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Ensure role clarity across Customer Success and adjacent teams, reinforcing boundaries around support, project\u0026amp;nbsp;delivery/onboarding, and sales ownership.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Continuously refine segmentation and coverage models to balance\u0026amp;nbsp;engagement\u0026amp;nbsp;with scalable programs.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Own end-to-end retention and renewals strategy, by executing a proactive renewal motion (initiating 180–90 days\u0026amp;nbsp;pre-expiry), enforcing disciplined commercial rigor across procurement cycles, and operationalizing cross-functional support to drive on-time renewals, maximize ARR retention\u0026amp;nbsp;and price increases, mitigate churn risk, and ensure consistent value realization for customers.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 3\u0026quot;\u0026gt;Cross-Functional Leadership\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134245418\u0026amp;quot;:true,\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;335559738\u0026amp;quot;:281,\u0026amp;quot;335559739\u0026amp;quot;:281}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Partner with Sales,\u0026amp;nbsp;Project\u0026amp;nbsp;Delivery/Onboarding, Support, Product, and Marketing to deliver a cohesive customer experience.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Establish clear handoffs and accountability across onboarding, Customer Success, and renewals.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Serve as an\u0026amp;nbsp;escalation point\u0026amp;nbsp;for high-risk or high-impact customer situations\u0026amp;nbsp;to ensure\u0026amp;nbsp;satisfactory\u0026amp;nbsp;customer\u0026amp;nbsp;resolution\u0026amp;nbsp;and support.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Provide Voice of Customer insights to influence product roadmap\u0026amp;nbsp;and go-to-market strategy.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 3\u0026quot;\u0026gt;Data, Reporting \u0026amp;amp; Performance Management\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134245418\u0026amp;quot;:true,\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;335559738\u0026amp;quot;:281,\u0026amp;quot;335559739\u0026amp;quot;:281}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Own and drive gross and net revenue retention across the customer portfolio, aligning performance to company financial targets.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Define and operationalize success metrics across Customer Success and Renewals, including retention, on-time renewals, customer health,\u0026amp;nbsp;business review\u0026amp;nbsp;quality, and expansion pipeline influence.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Design and execute structured renewal motions, incorporating early engagement, procurement tracking, and risk mitigation to ensure predictable, on-time renewals.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;8\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Leading the Renewals team and partnering with sales\u0026amp;nbsp;teams\u0026amp;nbsp;to drive expansion opportunities and maximize lifetime value.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;9\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Proactively\u0026amp;nbsp;identify\u0026amp;nbsp;churn risks through health, adoption, and engagement signals; implement targeted save plans to mitigate attrition.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;10\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Establish and\u0026amp;nbsp;maintain\u0026amp;nbsp;customer health scoring models to guide segmentation, prioritization, and intervention strategies.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;11\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Drive a consistent operating cadence (e.g., pipeline reviews, business reviews) to assess customer health, renewal forecasts, and team performance; coach proactively and enforce accountability.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;12\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Ensure CRM hygiene and data integrity (e.g., Salesforce), enabling\u0026amp;nbsp;accurate\u0026amp;nbsp;forecasting, renewal visibility, and revenue reporting.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;13\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Analyze systemic risks and performance trends, translating insights into process improvements, playbook enhancements, and program investments.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;14\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Oversee automated customer engagement programs (e.g., campaigns, webinars, lifecycle education, newsletters) to scale impact and drive adoption.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;15\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Communicate performance, risks, and strategic recommendations clearly to GTM and Executive Leadership, ensuring alignment and informed decision-making.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335572079\u0026amp;quot;:6,\u0026amp;quot;335572080\u0026amp;quot;:1,\u0026amp;quot;335572081\u0026amp;quot;:9457710,\u0026amp;quot;469789806\u0026amp;quot;:\u0026amp;quot;single\u0026amp;quot;}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 2\u0026quot;\u0026gt;What You Bring\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134245418\u0026amp;quot;:true,\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;335559738\u0026amp;quot;:299,\u0026amp;quot;335559739\u0026amp;quot;:299}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Bachelor’s degree in Business Administration, Communications, or\u0026amp;nbsp;a related\u0026amp;nbsp;field.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;10+ years of experience in Customer Success, Account Management, or related SaaS roles.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;5+ years of experience leading teams and developing people leaders.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Proven experience owning retention, renewals, and customer growth metrics at scale.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strong understanding of Customer Success operating models, including segmentation and scaled engagement strategies.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience building and standardizing processes, playbooks, and performance frameworks.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strong data orientation, with the ability to translate insights into action and measurable outcomes.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;8\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Exceptional collaboration and leadership skills, with the ability to align cross-functional teams.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;9\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Excellent communication and executive presence, with\u0026amp;nbsp;experience\u0026amp;nbsp;engaging senior stakeholders.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;10\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Ability to\u0026amp;nbsp;operate\u0026amp;nbsp;effectively in complex, high-accountability\u0026amp;nbsp;environments.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;11\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience in public sector,\u0026amp;nbsp;GovTech, or public safety SaaS environments preferred.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:60,\u0026amp;quot;335572079\u0026amp;quot;:6,\u0026amp;quot;335572080\u0026amp;quot;:1,\u0026amp;quot;335572081\u0026amp;quot;:9457710,\u0026amp;quot;469789806\u0026amp;quot;:\u0026amp;quot;single\u0026amp;quot;}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Note:\u0026lt;/strong\u0026gt; T\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;his position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;maintain\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;a Reliability security clearance. Please note that specific customer contracts may impose\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;additional\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;security verification requirements. Obtaining and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;maintaining\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;all required security clearances is a condition of employment. For more information on the Government of Canada\u0026#39;s security screening process, please visit\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;a class=\u0026quot;Hyperlink SCXW82338551 BCX8\u0026quot; href=\u0026quot;https://www.canada.ca/en/public-services-procurement.html\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;TextRun Underlined SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot; data-ccp-charstyle=\u0026quot;Hyperlink\u0026quot;\u0026gt;Public Services and Procurement Canada\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:peopleandculture@versaterm.com\u0026quot;\u0026gt;info@versaterm.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4031372008,"name":"Customer Onboarding (505)","child_ids":[],"parent_id":null}],"offices":[{"id":4026712008,"name":"Arizona (Mesa)","location":"Mesa, Arizona, United States","child_ids":[],"parent_id":null},{"id":4026716008,"name":"Ontario (Ottawa)","location":"Ottawa, Ontario, Canada","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/versaterm/jobs/5234362008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4476902008,"location":{"name":"U.S. (Remote)"},"metadata":[{"id":11806622008,"name":"Role Type","value":["Backfill"],"value_type":"multi_select"}],"id":5234362008,"updated_at":"2026-05-28T12:59:06-04:00","requisition_id":"2026074","title":"Director, Customer Success","company_name":"Versaterm","first_published":"2026-05-28T12:59:06-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;Versaterm is a global public safety solutions company helping agencies transform their organizations by providing innovative solutions, expertise and an unwavering dedication to customer service. We are on a journey to build a public safety technology platform that will enhance community safety by creating purposeful integrations across the public safety spectrum. We deliver intuitive tools developed for public safety agencies, forensic labs, court systems, schools and other institutions. Our selective growth strategy focuses on improving customer and user workflows for more efficient and effective operations, leading to better service and outcomes.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 2\u0026quot;\u0026gt;The Role\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134245418\u0026amp;quot;:true,\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;335559738\u0026amp;quot;:299,\u0026amp;quot;335559739\u0026amp;quot;:299}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;The Director of Customer Success leads the post-sale customer lifecycle across all customer segments, ensuring customers realize measurable value, adopt solutions effectively, and renew and expand over time. This role is accountable for building and scaling a high-performing Customer Success organization\u0026amp;nbsp;operating\u0026amp;nbsp;under a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;“One Account, One Owner”\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;model, with clear ownership of customer outcomes across Strategic, Enterprise, State, and Transactional accounts.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;The Director\u0026amp;nbsp;defines how Customer Success\u0026amp;nbsp;operates—establishing engagement models, operating cadence, and cross-functional alignment—while ensuring consistent execution across the core pillars of Strategic Engagement, Adoption, Expansion, and Retention. The role partners closely with Sales,\u0026amp;nbsp;Project\u0026amp;nbsp;Delivery/Onboarding, Support, Product, and Marketing to deliver a seamless and scalable customer experience.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335572079\u0026amp;quot;:6,\u0026amp;quot;335572080\u0026amp;quot;:1,\u0026amp;quot;335572081\u0026amp;quot;:9457710,\u0026amp;quot;469789806\u0026amp;quot;:\u0026amp;quot;single\u0026amp;quot;}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 2\u0026quot;\u0026gt;What You Do\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134245418\u0026amp;quot;:true,\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;335559738\u0026amp;quot;:299,\u0026amp;quot;335559739\u0026amp;quot;:299}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 3\u0026quot;\u0026gt;Customer Success Strategy \u0026amp;amp; Execution\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134245418\u0026amp;quot;:true,\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;335559738\u0026amp;quot;:281,\u0026amp;quot;335559739\u0026amp;quot;:281}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Execute\u0026amp;nbsp;Customer Success strategies across all customer segments, ensuring alignment to company growth and retention\u0026amp;nbsp;objectives.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Establish standardized customer lifecycle motions, including success planning, business reviews, adoption programs, and renewal readiness.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Ensure a proactive, outcome-driven approach to customer engagement focused on value realization and measurable impact.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Build scalable processes and playbooks that reduce duplication and\u0026amp;nbsp;ensure\u0026amp;nbsp;consistency\u0026amp;nbsp;across\u0026amp;nbsp;Customer Success\u0026amp;nbsp;teams.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 3\u0026quot;\u0026gt;Operating Model \u0026amp;amp; Segmentation\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134245418\u0026amp;quot;:true,\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;335559738\u0026amp;quot;:281,\u0026amp;quot;335559739\u0026amp;quot;:281}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Lead a multi-tier engagement model across Strategic, State, Enterprise, and Transactional accounts.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Operationalize a hub-and-spoke model, where Customer Success Managers\u0026amp;nbsp;own relationships\u0026amp;nbsp;and\u0026amp;nbsp;provide general\u0026amp;nbsp;project\u0026amp;nbsp;knowledge\u0026amp;nbsp;and engage specialists\u0026amp;nbsp;for\u0026amp;nbsp;additional\u0026amp;nbsp;targeted support.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Ensure role clarity across Customer Success and adjacent teams, reinforcing boundaries around support, project\u0026amp;nbsp;delivery/onboarding, and sales ownership.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Continuously refine segmentation and coverage models to balance\u0026amp;nbsp;engagement\u0026amp;nbsp;with scalable programs.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Own end-to-end retention and renewals strategy, by executing a proactive renewal motion (initiating 180–90 days\u0026amp;nbsp;pre-expiry), enforcing disciplined commercial rigor across procurement cycles, and operationalizing cross-functional support to drive on-time renewals, maximize ARR retention\u0026amp;nbsp;and price increases, mitigate churn risk, and ensure consistent value realization for customers.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 3\u0026quot;\u0026gt;Cross-Functional Leadership\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134245418\u0026amp;quot;:true,\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;335559738\u0026amp;quot;:281,\u0026amp;quot;335559739\u0026amp;quot;:281}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Partner with Sales,\u0026amp;nbsp;Project\u0026amp;nbsp;Delivery/Onboarding, Support, Product, and Marketing to deliver a cohesive customer experience.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Establish clear handoffs and accountability across onboarding, Customer Success, and renewals.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Serve as an\u0026amp;nbsp;escalation point\u0026amp;nbsp;for high-risk or high-impact customer situations\u0026amp;nbsp;to ensure\u0026amp;nbsp;satisfactory\u0026amp;nbsp;customer\u0026amp;nbsp;resolution\u0026amp;nbsp;and support.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Provide Voice of Customer insights to influence product roadmap\u0026amp;nbsp;and go-to-market strategy.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 3\u0026quot;\u0026gt;Data, Reporting \u0026amp;amp; Performance Management\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134245418\u0026amp;quot;:true,\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;335559738\u0026amp;quot;:281,\u0026amp;quot;335559739\u0026amp;quot;:281}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Own and drive gross and net revenue retention across the customer portfolio, aligning performance to company financial targets.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Define and operationalize success metrics across Customer Success and Renewals, including retention, on-time renewals, customer health,\u0026amp;nbsp;business review\u0026amp;nbsp;quality, and expansion pipeline influence.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Design and execute structured renewal motions, incorporating early engagement, procurement tracking, and risk mitigation to ensure predictable, on-time renewals.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;8\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Leading the Renewals team and partnering with sales\u0026amp;nbsp;teams\u0026amp;nbsp;to drive expansion opportunities and maximize lifetime value.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;9\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Proactively\u0026amp;nbsp;identify\u0026amp;nbsp;churn risks through health, adoption, and engagement signals; implement targeted save plans to mitigate attrition.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;10\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Establish and\u0026amp;nbsp;maintain\u0026amp;nbsp;customer health scoring models to guide segmentation, prioritization, and intervention strategies.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;11\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Drive a consistent operating cadence (e.g., pipeline reviews, business reviews) to assess customer health, renewal forecasts, and team performance; coach proactively and enforce accountability.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;12\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Ensure CRM hygiene and data integrity (e.g., Salesforce), enabling\u0026amp;nbsp;accurate\u0026amp;nbsp;forecasting, renewal visibility, and revenue reporting.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;13\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Analyze systemic risks and performance trends, translating insights into process improvements, playbook enhancements, and program investments.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;14\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Oversee automated customer engagement programs (e.g., campaigns, webinars, lifecycle education, newsletters) to scale impact and drive adoption.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;15\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Communicate performance, risks, and strategic recommendations clearly to GTM and Executive Leadership, ensuring alignment and informed decision-making.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335572079\u0026amp;quot;:6,\u0026amp;quot;335572080\u0026amp;quot;:1,\u0026amp;quot;335572081\u0026amp;quot;:9457710,\u0026amp;quot;469789806\u0026amp;quot;:\u0026amp;quot;single\u0026amp;quot;}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 2\u0026quot;\u0026gt;What You Bring\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134245418\u0026amp;quot;:true,\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;335559738\u0026amp;quot;:299,\u0026amp;quot;335559739\u0026amp;quot;:299}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Bachelor’s degree in Business Administration, Communications, or\u0026amp;nbsp;a related\u0026amp;nbsp;field.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;10+ years of experience in Customer Success, Account Management, or related SaaS roles.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;5+ years of experience leading teams and developing people leaders.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Proven experience owning retention, renewals, and customer growth metrics at scale.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strong understanding of Customer Success operating models, including segmentation and scaled engagement strategies.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience building and standardizing processes, playbooks, and performance frameworks.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strong data orientation, with the ability to translate insights into action and measurable outcomes.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;8\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Exceptional collaboration and leadership skills, with the ability to align cross-functional teams.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;9\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Excellent communication and executive presence, with\u0026amp;nbsp;experience\u0026amp;nbsp;engaging senior stakeholders.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;10\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Ability to\u0026amp;nbsp;operate\u0026amp;nbsp;effectively in complex, high-accountability\u0026amp;nbsp;environments.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;11\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience in public sector,\u0026amp;nbsp;GovTech, or public safety SaaS environments preferred.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note:\u0026lt;/strong\u0026gt; \u0026lt;span class=\u0026quot;TextRun SCXW17292829 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot;\u0026gt;Due to the nature of our work with public safety agencies, this position requires compliance with the FBI\u0026#39;s Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check.\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;Please note that specific customer contracts may impose\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot;\u0026gt;additional\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;security verification requirements. Obtaining and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot;\u0026gt;maintaining\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;a class=\u0026quot;Hyperlink SCXW17292829 BCX8\u0026quot; href=\u0026quot;https://www.fbi.gov/services/cjis/cjis-security-policy-resource-center\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;TextRun Underlined SCXW17292829 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot; data-ccp-charstyle=\u0026quot;Hyperlink\u0026quot;\u0026gt;FBI\u0026#39;s CJIS Security Policy Resource Center\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW17292829 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;EOP SCXW17292829 BCX8\u0026quot; data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:peopleandculture@versaterm.com\u0026quot;\u0026gt;info@versaterm.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4031372008,"name":"Customer Onboarding (505)","child_ids":[],"parent_id":null}],"offices":[{"id":4026712008,"name":"Arizona (Mesa)","location":"Mesa, Arizona, United States","child_ids":[],"parent_id":null},{"id":4026716008,"name":"Ontario (Ottawa)","location":"Ottawa, Ontario, Canada","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/versaterm/jobs/5228236008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4478669008,"location":{"name":"Canada (Remote)"},"metadata":[{"id":11806622008,"name":"Role Type","value":["Planned"],"value_type":"multi_select"}],"id":5228236008,"updated_at":"2026-06-06T13:56:50-04:00","requisition_id":"2026081","title":"Enterprise Account Executive - Canadian 9-1-1 \u0026 Emergency Notifications","company_name":"Versaterm","first_published":"2026-05-26T13:55:49-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;Versaterm is a global public safety solutions company helping agencies transform their organizations by providing innovative solutions, expertise and an unwavering dedication to customer service. We are on a journey to build a public safety technology platform that will enhance community safety by creating purposeful integrations across the public safety spectrum. We deliver intuitive tools developed for public safety agencies, forensic labs, court systems, schools and other institutions. Our selective growth strategy focuses on improving customer and user workflows for more efficient and effective operations, leading to better service and outcomes.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p data-start=\u0026quot;305\u0026quot; data-end=\u0026quot;512\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;993\u0026quot; data-end=\u0026quot;1008\u0026quot;\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;728\u0026quot; data-end=\u0026quot;930\u0026quot;\u0026gt;The Enterprise Account Executive will be responsible for driving growth across the Canadian public safety market, with a primary focus on NG9-1-1 call handling solutions and emergency notification platforms. This role supports police, fire, EMS, and municipal organizations in modernizing their emergency communications infrastructure, ensuring regulatory compliance, operational resilience, and public safety readiness. The role requires a strong understanding of the Canadian emergency services ecosystem, including provincial governance models, telecom dependencies, and long-term modernization programs tied to NG9-1-1.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;932\u0026quot; data-end=\u0026quot;991\u0026quot;\u0026gt;This job posting is being used to fill an existing vacancy.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;993\u0026quot; data-end=\u0026quot;1008\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;993\u0026quot; data-end=\u0026quot;1008\u0026quot;\u0026gt;What You Do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build, advance, and maintain an active pipeline aligned to annual quota and forecasting expectations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Target customer segments include Public Safety Answering Points (PSAPs), Fire and Police Services, municipalities and regional authorities, Emergency Operations Centers (EOCs), and organizations requiring mass notification and public alerting capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adopt AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accurately understand, deliver, and articulate Versaterm’s value propositions to local government agency prospects and decision-makers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate software solutions to agency leadership and end-users\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operate effectively in a fast-paced, growing business unit while working within Versaterm’s overall sales parameters\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage all activity related to your sales opportunities within Versaterm’s Salesforce CRM system\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay up to date on the public safety competitive landscape and emerging technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operate comfortably in regulated environments with long sales cycles, multiple approval layers, and high operational accountability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Position NG9-1-1 call handling and emergency notification solutions in compliance with Canadian standards, including CRTC directives, provincial frameworks, and telecom partner requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive solution-based selling across call handling, UCMS, logging, and emergency notifications, positioning Versaterm as a long-term public safety partner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead complex, multi-stakeholder sales cycles involving procurement teams, technical authorities, telecom partners, and executive leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with Canadian telecom providers, technology partners, and system integrators to support successful deployments and long-term customer success\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p data-start=\u0026quot;2825\u0026quot; data-end=\u0026quot;2843\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;2825\u0026quot; data-end=\u0026quot;2843\u0026quot;\u0026gt;What You Bring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-start=\u0026quot;2845\u0026quot; data-end=\u0026quot;4000\u0026quot;\u0026gt;5–10 years of sales experience, including 3–5+ years selling public safety technology\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2845\u0026quot; data-end=\u0026quot;4000\u0026quot;\u0026gt;Demonstrated experience selling public safety, telecommunications, or mission-critical solutions within the Canadian market\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2845\u0026quot; data-end=\u0026quot;4000\u0026quot;\u0026gt;Proven ability to create, advance, and close public safety opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2845\u0026quot; data-end=\u0026quot;4000\u0026quot;\u0026gt;Demonstrated success consistently meeting sales quotas and building pipelines in net-new territories\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2845\u0026quot; data-end=\u0026quot;4000\u0026quot;\u0026gt;Strong applications background and understanding of software systems\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2845\u0026quot; data-end=\u0026quot;4000\u0026quot;\u0026gt;Outstanding interpersonal skills to support complex sales transactions and provide clarity and transparency throughout the deal cycle and during issue resolution\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2845\u0026quot; data-end=\u0026quot;4000\u0026quot;\u0026gt;Comfortable operating in regulated environments with long sales cycles, multiple approval layers, and high operational accountability\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2845\u0026quot; data-end=\u0026quot;4000\u0026quot;\u0026gt;Demonstrated ability to engage internal and external stakeholders, peers, and leadership in a polished and professional manner\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2845\u0026quot; data-end=\u0026quot;4000\u0026quot;\u0026gt;Self-starter with a strong work ethic and willingness to take ownership of the assigned sales territory\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2845\u0026quot; data-end=\u0026quot;4000\u0026quot;\u0026gt;Experience with NG9-1-1, emergency communications, or mass notification solutions is strongly preferred\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;2845\u0026quot; data-end=\u0026quot;4000\u0026quot;\u0026gt;Ability to travel up to 75%\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p data-start=\u0026quot;4530\u0026quot; data-end=\u0026quot;4666\u0026quot;\u0026gt;Due to the nature of our work with public safety agencies, this position requires compliance with applicable Canadian security and background screening requirements. Candidates must successfully pass a comprehensive background check, which may include criminal record verification and additional security assessments as required by customer contracts, provincial authorities, or telecom partners. Obtaining and maintaining all required security clearances is a condition of employment. This may include, but is not limited to, RCMP-based criminal record checks, CPIC screening, and customer-specific security requirements.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;4530\u0026quot; data-end=\u0026quot;4666\u0026quot;\u0026gt;Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:peopleandculture@versaterm.com\u0026quot;\u0026gt;info@versaterm.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4031387008,"name":"Sales (305)","child_ids":[],"parent_id":null}],"offices":[{"id":4026762008,"name":"Canada (Remote)","location":null,"child_ids":[],"parent_id":null},{"id":4026718008,"name":"Quebec (Saint-Georges)","location":"Saint-Georges, Quebec, Canada","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/versaterm/jobs/5207500008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4468383008,"location":{"name":"U.S. (Remote)"},"metadata":[{"id":11806622008,"name":"Role Type","value":["Backfill"],"value_type":"multi_select"}],"id":5207500008,"updated_at":"2026-05-21T14:49:09-04:00","requisition_id":"2026072","title":"Enterprise Account Executive - East","company_name":"Versaterm","first_published":"2026-05-01T10:32:04-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;Versaterm is a global public safety solutions company helping agencies transform their organizations by providing innovative solutions, expertise and an unwavering dedication to customer service. We are on a journey to build a public safety technology platform that will enhance community safety by creating purposeful integrations across the public safety spectrum. We deliver intuitive tools developed for public safety agencies, forensic labs, court systems, schools and other institutions. Our selective growth strategy focuses on improving customer and user workflows for more efficient and effective operations, leading to better service and outcomes.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Enterprise Account Executive will identify, qualify, advance, and close opportunities for Versaterm’s Public Safety solution(s). This is an opportunity to work with medium to large-size city and county Public Safety entities to improve their operations and citizen experiences with tailor-made solutions. The position will grow business within a prescribed territory set by the business to lead and drive sales opportunities through strategic selling, negotiate and close business, and lead the ongoing business relationship with clients. The successful candidate will possess a strong need to win and be able to demonstrate that they are responsive, adaptable, and 100% passionate about results and ownership.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This job posting is being used to fill an existing vacancy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Do\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build, advance, and maintain an active pipeline aligned to annual quota and forecasting expectations using MEDDPICC for qualification and deal progression.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work in a quick, agile growing business unit while working within Versaterm’s overall sales parameters.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster strong connections with customers through regular communication, addressing inquiries, and providing exceptional service.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate software solutions to agency leadership and end-users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI-driven sales tools and insights to identify opportunities, personalize outreach, and optimize pipeline management, while effectively communicating the value of AI-enabled solutions to public safety agencies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver, and articulate Versaterm’s value propositions to local government agency prospects and decision-makers leveraging Challenger Sales principles to teach new insights, tailor value to each stakeholder, and take control of complex buying conversations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use persona‑based value mapping and compelling storytelling that aligns Versaterm’s mission‑critical solutions with the operational, financial, and community‑impact priorities of local government decision‑makers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay ahead of market trends, competitor activities, and industry developments to adapt sales strategies accordingly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supervise all activity related to your opportunities sales processes within Versaterm’s Salesforce CRM system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively organize and prioritize leads, opportunities, and customer interactions to ensure a streamlined sales process.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gather customer feedback and insights to contribute to the enhancement of products/services and overall customer satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performs other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Bring\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years selling experience with 3-5+ years selling Public Safety technology (e.g., CAD, RMS, related software/hardware) to government agencies, including managing sophisticated, long-duration B2G sales cycles from lead development through close.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly experienced in the creation, advancement, and closing of Public Safety opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success consistently meeting sales quotas and crafting/growing pipelines in net new territories.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with MEDDPICC and Challenger Sale frameworks and methodologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong applications background and understanding of software systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outstanding interpersonal skills to support complex sales transactions and provide clarity and transparency throughout the deal cycle or during issue resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to engage internal and external clients, peers, and management in a polished and highly professional manner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven self-starter with a strong work ethic and willingness to take initiative and ownership of the sales territory.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to travel up to 75%.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Due to the nature of our work with public safety agencies, this position requires compliance with the FBI\u0026#39;s Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the \u0026lt;a href=\u0026quot;https://www.fbi.gov/services/cjis/cjis-security-policy-resource-center\u0026quot;\u0026gt;FBI\u0026#39;s CJIS Security Policy Resource Center\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:peopleandculture@versaterm.com\u0026quot;\u0026gt;info@versaterm.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4031387008,"name":"Sales (305)","child_ids":[],"parent_id":null}],"offices":[{"id":4026763008,"name":"U.S. (Remote)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/versaterm/jobs/5132918008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4385921008,"location":{"name":"Canada (Remote)"},"metadata":[{"id":11806622008,"name":"Role Type","value":["Unplanned"],"value_type":"multi_select"}],"id":5132918008,"updated_at":"2026-05-21T10:34:10-04:00","requisition_id":"UQ425008","title":"Enterprise Account Executive - Eastern","company_name":"Versaterm","first_published":"2026-02-25T14:08:26-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;Versaterm is a global public safety solutions company helping agencies transform their organizations by providing innovative solutions, expertise and an unwavering dedication to customer service. We are on a journey to build a public safety technology platform that will enhance community safety by creating purposeful integrations across the public safety spectrum. We deliver intuitive tools developed for public safety agencies, forensic labs, court systems, schools and other institutions. Our selective growth strategy focuses on improving customer and user workflows for more efficient and effective operations, leading to better service and outcomes.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Enterprise Account Executive will identify, qualify, advance, and close opportunities for Versaterm’s Public Safety solution(s). This is an opportunity to work with medium to large-size city and county Public Safety entities to improve their operations and citizen experiences with tailor-made solutions. The position will grow business within a prescribed territory set by the business to lead and drive sales opportunities through strategic selling, negotiate and close business, and lead the ongoing business relationship with clients. The successful candidate will possess a strong need to win and be able to demonstrate that they are responsive, adaptable, and 100% passionate about results and ownership.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This job posting is being used to fill an existing vacancy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build, advance, and maintain an active pipeline aligned to annual quota and forecasting expectations using MEDDPICC for qualification and deal progression.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work in a quick, agile growing business unit while working within Versaterm’s overall sales parameters.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster strong connections with customers through regular communication, addressing inquiries, and providing exceptional service.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate software solutions to agency leadership and end-users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver, and articulate Versaterm’s value propositions to local government agency prospects and decision-makers leveraging Challenger Sales principles to teach new insights, tailor value to each stakeholder, and take control of complex buying conversations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use persona‑based value mapping and compelling storytelling that aligns Versaterm’s mission‑critical solutions with the operational, financial, and community‑impact priorities of local government decision‑makers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI-driven sales tools and insights to identify opportunities, personalize outreach, and optimize pipeline management, while effectively communicating the value of AI-enabled solutions to public safety agencies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay ahead of market trends, competitor activities, and industry developments to adapt sales strategies accordingly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supervise all activity related to your opportunities sales processes within Versaterm’s Salesforce CRM system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively organize and prioritize leads, opportunities, and customer interactions to ensure a streamlined sales process.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gather customer feedback and insights to contribute to the enhancement of products/services and overall customer satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performs other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Bring\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7-10 years selling experience with 3-5+ years\u0026amp;nbsp;selling Public Safety technology\u0026amp;nbsp;(e.g., CAD, RMS, related software/hardware) to government agencies, including managing sophisticated, long-duration B2G sales cycles from lead development through close.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly experienced in\u0026amp;nbsp;the creation, advancement, and closing of Public Safety opportunities.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success\u0026amp;nbsp;consistently meeting sales quotas and crafting/growing pipelines in net new territories.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong applications background and understanding of software systems.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outstanding interpersonal skills to support complex sales transactions and provide clarity and transparency throughout the deal cycle or during issue resolution.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated\u0026amp;nbsp;ability to engage internal and external clients, peers, and management in a polished and highly professional manner.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven self-starter with a strong work ethic and willingness to take initiative and ownership of the sales territory.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to travel up to 75%.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canada\u0026#39;s security screening process, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.canada.ca/en/public-services-procurement.html\u0026quot;\u0026gt;Public Services and Procurement Canada\u0026lt;/a\u0026gt;. Also, due to the nature of our work with public safety agencies, this position requires compliance with the FBI\u0026#39;s Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the \u0026lt;a href=\u0026quot;https://www.fbi.gov/services/cjis/cjis-security-policy-resource-center\u0026quot;\u0026gt;FBI\u0026#39;s CJIS Security Policy Resource Center\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:peopleandculture@versaterm.com\u0026quot;\u0026gt;info@versaterm.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4031387008,"name":"Sales (305)","child_ids":[],"parent_id":null}],"offices":[{"id":4026762008,"name":"Canada (Remote)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/versaterm/jobs/5233637008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4481213008,"location":{"name":"Saint-Georges, Quebec, Canada"},"metadata":[{"id":11806622008,"name":"Role Type","value":["Backfill"],"value_type":"multi_select"}],"id":5233637008,"updated_at":"2026-06-01T16:51:40-04:00","requisition_id":"2026084","title":"Lead, Deployment \u0026 Escalation | Chef technique, Déploiement et Support Critique","company_name":"Versaterm","first_published":"2026-05-27T22:36:10-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;Versaterm is a global public safety solutions company helping agencies transform their organizations by providing innovative solutions, expertise and an unwavering dedication to customer service. We are on a journey to build a public safety technology platform that will enhance community safety by creating purposeful integrations across the public safety spectrum. We deliver intuitive tools developed for public safety agencies, forensic labs, court systems, schools and other institutions. Our selective growth strategy focuses on improving customer and user workflows for more efficient and effective operations, leading to better service and outcomes.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;\u0026amp;nbsp;\u0026lt;/h4\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;h4 class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Le Rôle\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;Le ou la Chef Technique NG911 – Déploiement et Escalade est responsable de l\u0026#39;expertise technique avancée (niveaux 2 et 3), de la gestion des ressources techniques dédiées aux installations, ainsi que du soutien aux projets d\u0026#39;implémentation et aux escalades critiques des solutions de téléphonie de Komutel. Le poste est principalement orienté NG911, tout en couvrant également des environnements hors 911, notamment dans le secteur de la santé et d\u0026#39;autres services critiques, incluant des projets réalisés en partenariat avec AVAYA. Cette personne agit à titre d\u0026#39;autorité technique, de gestionnaire opérationnel et de point d\u0026#39;escalade dans des environnements complexes à haute disponibilité. Le support de niveau 1 est assuré par le service à la clientèle centralisé de Versaterm et ne fait pas partie du périmètre de ce poste.\u0026lt;/p\u0026gt;\n\u0026lt;h4 class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Ce Que Vous Ferez\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;h4 class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Gestion des ressources techniques (niveaux 2 et 3)\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Encadrer, gérer et coordonner les ressources techniques de niveaux 2 et 3 dédiées aux installations et aux projets d\u0026#39;implémentation.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Planifier, prioriser et répartir les activités techniques dans le cadre des projets NG911 et hors 911.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Soutenir le développement des compétences, le coaching et l\u0026#39;amélioration continue du personnel technique.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Participer aux évaluations de performance et contribuer à la stabilité de l\u0026#39;équipe et à l\u0026#39;excellence opérationnelle.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Adopter les outils d\u0026#39;IA dans les flux de travail de support quotidiens afin d\u0026#39;accroître la productivité, d\u0026#39;améliorer la qualité des réponses et de favoriser l\u0026#39;apprentissage continu.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4 class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Leadership technique et expertise\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Agir comme principal point d\u0026#39;escalade pour les problématiques techniques complexes.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Valider les architectures techniques et les approches de déploiement conformément aux normes NG911 et aux exigences des clients.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Assurer la cohérence, la qualité et la standardisation des configurations techniques dans les environnements clients.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4 class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Déploiements et projets d\u0026#39;implémentation\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Soutenir activement les projets de déploiement, de la conception à la mise en production.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Collaborer étroitement avec les chargés de projets afin d\u0026#39;assurer la faisabilité technique, la qualité des livrables et le respect des échéanciers.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Participer aux tests d\u0026#39;intégration, aux mises à niveau, aux migrations et aux mises en service critiques.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Assurer une transition adéquate vers l\u0026#39;exploitation et le support post-déploiement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4 class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Escalades et environnements mission critiques\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Diagnostiquer et résoudre des problématiques complexes liées notamment à :\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Les plateformes SBC et PBX basées sur FreeSWITCH\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Les plateformes de téléphonie AVAYA et leurs intégrations\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Les flux d\u0026#39;appels et dialplans NG911 et hors 911\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;I3CI, ACD, SIPREC\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Les intégrations ESInet (Bell, Telus) et les réseaux privés\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Analyser les journaux, métriques et comportements systèmes afin d\u0026#39;identifier les causes racines.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Collaborer avec les équipes d\u0026#39;ingénierie, de produit et les partenaires externes, incluant AVAYA, lors d\u0026#39;incidents majeurs ou d\u0026#39;escalades complexes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4 class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Normes, documentation et amélioration continue\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Définir, maintenir et faire évoluer les normes techniques de déploiement et les meilleures pratiques.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Maintenir une documentation technique claire, incluant les guides d\u0026#39;implémentation et les procédures d\u0026#39;escalade.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Contribuer à l\u0026#39;amélioration continue des processus de déploiement, d\u0026#39;escalade et d\u0026#39;exploitation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4 class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Environnement technique\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;FreeSWITCH (SBC, PBX, Media)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Plateformes et intégrations AVAYA\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;SIP, RTP, TLS, SRTP\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;ACD, routage d\u0026#39;appels et dialplans\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;SIPREC\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Linux et outils en ligne de commande\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;PostgreSQL, Wallboard, Komutel Reports\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Virtualisation et architectures haute disponibilité\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Interopérabilité ESInet et réseaux clients privés\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4 class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Ce Que Vous Apportez\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Diplôme en télécommunications, informatique ou expérience équivalente.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Entre 8 et 12 ans d\u0026#39;expérience pertinente en VoIP, téléphonie IP ou environnements mission critiques.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Expérience démontrée dans la réalisation de déploiements complexes chez des clients.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Expérience en direction ou en encadrement d\u0026#39;équipes techniques spécialisées.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Expérience avec les plateformes AVAYA ou leurs intégrations, considérée comme un atout important.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Solide expertise des environnements VoIP basés sur SIP.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Compétences avancées en dépannage et en analyse des causes racines.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Connaissance des architectures NG911 ou d\u0026#39;autres systèmes mission critiques.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Bonne maîtrise de Linux et de la ligne de commande.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Leadership technique, autonomie et rigueur professionnelle.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Excellentes aptitudes en communication et en collaboration.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Remarque :\u0026lt;/strong\u0026gt; Ce poste nécessite une habilitation de sécurité du gouvernement du Canada. Les candidats doivent être légalement autorisés à travailler au Canada et doivent obtenir et conserver une habilitation de sécurité de fiabilité. Veuillez noter que certains contrats clients peuvent imposer des exigences supplémentaires en matière de vérification de sécurité. L\u0026#39;obtention et le maintien de toutes les habilitations de sécurité requises sont une condition d\u0026#39;emploi. Pour plus d\u0026#39;informations sur le processus de contrôle de sécurité du gouvernement du Canada, veuillez consulter Services publics et Approvisionnement Canada.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;h4\u0026gt;\u0026amp;nbsp;\u0026lt;/h4\u0026gt;\n\u0026lt;h4\u0026gt;\u0026amp;nbsp;\u0026lt;/h4\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;The Technical Lead NG911 – Deployment \u0026amp;amp; Escalation is responsible for advanced technical expertise (Level 2 and Level 3), management of technical resources dedicated to installations, and support of deployment projects and critical escalations for Komutel telephony solutions. The role is primarily focused on NG911 solutions, while also supporting non-911 environments, including healthcare and other mission-critical sectors, and deployments delivered in partnership with AVAYA. This position acts as a technical authority, operational people manager, and escalation point for complex, high-availability environments. Level 1 support is provided by Versaterm’s centralized Customer Support organization and is not part of this role’s scope.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;What You Do\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Technical Team Management (Level 2 and Level 3)\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead, manage, and coordinate Level 2 and Level 3 technical resources dedicated to installations and implementation projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Plan, prioritize, and assign technical work across NG911 and non-911 projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support skills development, coaching, and continuous improvement of technical staff.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in performance evaluations and contribute to team stability and operational excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adopt AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Technical Leadership and Expertise\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as the primary escalation point for complex technical issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Validate technical architectures and deployment approaches in accordance with NG911 standards and customer requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure consistency, quality, and standardization of technical configurations across customer environments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Deployments and Implementation Projects\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Actively support deployment projects from design through production go-live.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with Project Managers to ensure technical feasibility, quality delivery, and schedule adherence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in integration testing, upgrades, migrations, and critical cutovers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure proper transition to operations and post-deployment support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Escalations and Mission-Critical Environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Diagnose and resolve complex issues related to:\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;FreeSWITCH-based SBC and PBX platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AVAYA telephony platforms and integrations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;NG911 and non-911 call flows and dialplans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;I3CI, ACD, SIPREC\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESInet integrations (Bell, Telus) and private networks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze logs, metrics, and system behavior to determine root causes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Engineering, Product, and external partners, including AVAYA, during major incidents or complex escalations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Standards, Documentation, and Continuous Improvement\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define, maintain, and evolve technical deployment standards and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain clear technical documentation, including implementation guides and escalation procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to continuous improvement of deployment, escalation, and operational processes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Technical Environment\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;FreeSWITCH (SBC, PBX, Media)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AVAYA platforms and integrations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SIP, RTP, TLS, SRTP\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ACD, call routing, and dialplans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SIPREC\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Linux and CLI tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PostgreSQL, Wallboard, Komutel Reports\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Virtualization and high-availability architectures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESInet interoperability and private customer networks\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;What You Bring\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Degree in Telecommunications, Computer Science, or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;8 to 12 years of relevant experience in VoIP, IP telephony, or mission-critical environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience delivering complex customer deployments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading or managing specialized technical teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AVAYA platforms or integrations is a strong asset.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong expertise in SIP-based VoIP environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced troubleshooting and root-cause analysis skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of NG911 architectures or other mission-critical systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong Linux and command-line proficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical leadership, autonomy, and professional rigor.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and collaboration skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in both English and French.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note:\u0026lt;/strong\u0026gt; T\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;his position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;maintain\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;a Reliability security clearance. Please note that specific customer contracts may impose\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;additional\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;security verification requirements. Obtaining and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;maintaining\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;all required security clearances is a condition of employment. For more information on the Government of Canada\u0026#39;s security screening process, please visit\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;a class=\u0026quot;Hyperlink SCXW82338551 BCX8\u0026quot; href=\u0026quot;https://www.canada.ca/en/public-services-procurement.html\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;TextRun Underlined SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot; data-ccp-charstyle=\u0026quot;Hyperlink\u0026quot;\u0026gt;Public Services and Procurement Canada\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:peopleandculture@versaterm.com\u0026quot;\u0026gt;info@versaterm.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4031390008,"name":"Tech Support (605)","child_ids":[],"parent_id":null}],"offices":[{"id":4026716008,"name":"Ontario (Ottawa)","location":"Ottawa, Ontario, Canada","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/versaterm/jobs/5233636008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4481213008,"location":{"name":"Canada (Remote)"},"metadata":[{"id":11806622008,"name":"Role Type","value":["Backfill"],"value_type":"multi_select"}],"id":5233636008,"updated_at":"2026-06-01T16:51:40-04:00","requisition_id":"2026084","title":"Lead, Deployment \u0026 Escalation | Chef technique, Déploiement et Support Critique","company_name":"Versaterm","first_published":"2026-05-27T22:32:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;Versaterm is a global public safety solutions company helping agencies transform their organizations by providing innovative solutions, expertise and an unwavering dedication to customer service. We are on a journey to build a public safety technology platform that will enhance community safety by creating purposeful integrations across the public safety spectrum. We deliver intuitive tools developed for public safety agencies, forensic labs, court systems, schools and other institutions. Our selective growth strategy focuses on improving customer and user workflows for more efficient and effective operations, leading to better service and outcomes.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;The Technical Lead NG911 – Deployment \u0026amp;amp; Escalation is responsible for advanced technical expertise (Level 2 and Level 3), management of technical resources dedicated to installations, and support of deployment projects and critical escalations for Komutel telephony solutions. The role is primarily focused on NG911 solutions, while also supporting non-911 environments, including healthcare and other mission-critical sectors, and deployments delivered in partnership with AVAYA. This position acts as a technical authority, operational people manager, and escalation point for complex, high-availability environments. Level 1 support is provided by Versaterm’s centralized Customer Support organization and is not part of this role’s scope.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;What You Do\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Technical Team Management (Level 2 and Level 3)\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead, manage, and coordinate Level 2 and Level 3 technical resources dedicated to installations and implementation projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Plan, prioritize, and assign technical work across NG911 and non-911 projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support skills development, coaching, and continuous improvement of technical staff.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in performance evaluations and contribute to team stability and operational excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adopt AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Technical Leadership and Expertise\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as the primary escalation point for complex technical issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Validate technical architectures and deployment approaches in accordance with NG911 standards and customer requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure consistency, quality, and standardization of technical configurations across customer environments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Deployments and Implementation Projects\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Actively support deployment projects from design through production go-live.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with Project Managers to ensure technical feasibility, quality delivery, and schedule adherence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in integration testing, upgrades, migrations, and critical cutovers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure proper transition to operations and post-deployment support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Escalations and Mission-Critical Environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Diagnose and resolve complex issues related to:\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;FreeSWITCH-based SBC and PBX platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AVAYA telephony platforms and integrations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;NG911 and non-911 call flows and dialplans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;I3CI, ACD, SIPREC\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESInet integrations (Bell, Telus) and private networks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze logs, metrics, and system behavior to determine root causes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Engineering, Product, and external partners, including AVAYA, during major incidents or complex escalations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Standards, Documentation, and Continuous Improvement\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define, maintain, and evolve technical deployment standards and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain clear technical documentation, including implementation guides and escalation procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to continuous improvement of deployment, escalation, and operational processes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Technical Environment\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;FreeSWITCH (SBC, PBX, Media)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AVAYA platforms and integrations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SIP, RTP, TLS, SRTP\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ACD, call routing, and dialplans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SIPREC\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Linux and CLI tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PostgreSQL, Wallboard, Komutel Reports\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Virtualization and high-availability architectures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESInet interoperability and private customer networks\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;What You Bring\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Degree in Telecommunications, Computer Science, or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;8 to 12 years of relevant experience in VoIP, IP telephony, or mission-critical environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience delivering complex customer deployments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading or managing specialized technical teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AVAYA platforms or integrations is a strong asset.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong expertise in SIP-based VoIP environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced troubleshooting and root-cause analysis skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of NG911 architectures or other mission-critical systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong Linux and command-line proficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical leadership, autonomy, and professional rigor.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and collaboration skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in both English and French.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4 class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Le Rôle\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;Le ou la Chef Technique NG911 – Déploiement et Escalade est responsable de l\u0026#39;expertise technique avancée (niveaux 2 et 3), de la gestion des ressources techniques dédiées aux installations, ainsi que du soutien aux projets d\u0026#39;implémentation et aux escalades critiques des solutions de téléphonie de Komutel. Le poste est principalement orienté NG911, tout en couvrant également des environnements hors 911, notamment dans le secteur de la santé et d\u0026#39;autres services critiques, incluant des projets réalisés en partenariat avec AVAYA. Cette personne agit à titre d\u0026#39;autorité technique, de gestionnaire opérationnel et de point d\u0026#39;escalade dans des environnements complexes à haute disponibilité. Le support de niveau 1 est assuré par le service à la clientèle centralisé de Versaterm et ne fait pas partie du périmètre de ce poste.\u0026lt;/p\u0026gt;\n\u0026lt;h4 class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Ce Que Vous Ferez\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;h4 class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Gestion des ressources techniques (niveaux 2 et 3)\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Encadrer, gérer et coordonner les ressources techniques de niveaux 2 et 3 dédiées aux installations et aux projets d\u0026#39;implémentation.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Planifier, prioriser et répartir les activités techniques dans le cadre des projets NG911 et hors 911.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Soutenir le développement des compétences, le coaching et l\u0026#39;amélioration continue du personnel technique.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Participer aux évaluations de performance et contribuer à la stabilité de l\u0026#39;équipe et à l\u0026#39;excellence opérationnelle.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Adopter les outils d\u0026#39;IA dans les flux de travail de support quotidiens afin d\u0026#39;accroître la productivité, d\u0026#39;améliorer la qualité des réponses et de favoriser l\u0026#39;apprentissage continu.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4 class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Leadership technique et expertise\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Agir comme principal point d\u0026#39;escalade pour les problématiques techniques complexes.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Valider les architectures techniques et les approches de déploiement conformément aux normes NG911 et aux exigences des clients.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Assurer la cohérence, la qualité et la standardisation des configurations techniques dans les environnements clients.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4 class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Déploiements et projets d\u0026#39;implémentation\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Soutenir activement les projets de déploiement, de la conception à la mise en production.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Collaborer étroitement avec les chargés de projets afin d\u0026#39;assurer la faisabilité technique, la qualité des livrables et le respect des échéanciers.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Participer aux tests d\u0026#39;intégration, aux mises à niveau, aux migrations et aux mises en service critiques.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Assurer une transition adéquate vers l\u0026#39;exploitation et le support post-déploiement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4 class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Escalades et environnements mission critiques\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Diagnostiquer et résoudre des problématiques complexes liées notamment à :\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Les plateformes SBC et PBX basées sur FreeSWITCH\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Les plateformes de téléphonie AVAYA et leurs intégrations\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Les flux d\u0026#39;appels et dialplans NG911 et hors 911\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;I3CI, ACD, SIPREC\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Les intégrations ESInet (Bell, Telus) et les réseaux privés\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Analyser les journaux, métriques et comportements systèmes afin d\u0026#39;identifier les causes racines.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Collaborer avec les équipes d\u0026#39;ingénierie, de produit et les partenaires externes, incluant AVAYA, lors d\u0026#39;incidents majeurs ou d\u0026#39;escalades complexes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4 class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Normes, documentation et amélioration continue\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Définir, maintenir et faire évoluer les normes techniques de déploiement et les meilleures pratiques.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Maintenir une documentation technique claire, incluant les guides d\u0026#39;implémentation et les procédures d\u0026#39;escalade.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Contribuer à l\u0026#39;amélioration continue des processus de déploiement, d\u0026#39;escalade et d\u0026#39;exploitation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4 class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Environnement technique\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;FreeSWITCH (SBC, PBX, Media)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Plateformes et intégrations AVAYA\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;SIP, RTP, TLS, SRTP\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;ACD, routage d\u0026#39;appels et dialplans\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;SIPREC\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Linux et outils en ligne de commande\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;PostgreSQL, Wallboard, Komutel Reports\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Virtualisation et architectures haute disponibilité\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Interopérabilité ESInet et réseaux clients privés\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4 class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Ce Que Vous Apportez\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Diplôme en télécommunications, informatique ou expérience équivalente.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Entre 8 et 12 ans d\u0026#39;expérience pertinente en VoIP, téléphonie IP ou environnements mission critiques.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Expérience démontrée dans la réalisation de déploiements complexes chez des clients.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Expérience en direction ou en encadrement d\u0026#39;équipes techniques spécialisées.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Expérience avec les plateformes AVAYA ou leurs intégrations, considérée comme un atout important.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Solide expertise des environnements VoIP basés sur SIP.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Compétences avancées en dépannage et en analyse des causes racines.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Connaissance des architectures NG911 ou d\u0026#39;autres systèmes mission critiques.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Bonne maîtrise de Linux et de la ligne de commande.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Leadership technique, autonomie et rigueur professionnelle.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Excellentes aptitudes en communication et en collaboration.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Remarque :\u0026lt;/strong\u0026gt; Ce poste nécessite une habilitation de sécurité du gouvernement du Canada. Les candidats doivent être légalement autorisés à travailler au Canada et doivent obtenir et conserver une habilitation de sécurité de fiabilité. Veuillez noter que certains contrats clients peuvent imposer des exigences supplémentaires en matière de vérification de sécurité. L\u0026#39;obtention et le maintien de toutes les habilitations de sécurité requises sont une condition d\u0026#39;emploi. Pour plus d\u0026#39;informations sur le processus de contrôle de sécurité du gouvernement du Canada, veuillez consulter Services publics et Approvisionnement Canada.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note:\u0026lt;/strong\u0026gt; T\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;his position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;maintain\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;a Reliability security clearance. Please note that specific customer contracts may impose\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;additional\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;security verification requirements. Obtaining and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;maintaining\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;all required security clearances is a condition of employment. For more information on the Government of Canada\u0026#39;s security screening process, please visit\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;a class=\u0026quot;Hyperlink SCXW82338551 BCX8\u0026quot; href=\u0026quot;https://www.canada.ca/en/public-services-procurement.html\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;TextRun Underlined SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot; data-ccp-charstyle=\u0026quot;Hyperlink\u0026quot;\u0026gt;Public Services and Procurement Canada\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:peopleandculture@versaterm.com\u0026quot;\u0026gt;info@versaterm.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4031390008,"name":"Tech Support (605)","child_ids":[],"parent_id":null}],"offices":[{"id":4026716008,"name":"Ontario (Ottawa)","location":"Ottawa, Ontario, Canada","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/versaterm/jobs/5233634008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4481213008,"location":{"name":"Ottawa, Ontario, Canada"},"metadata":[{"id":11806622008,"name":"Role Type","value":["Backfill"],"value_type":"multi_select"}],"id":5233634008,"updated_at":"2026-06-01T16:51:40-04:00","requisition_id":"2026084","title":"Lead, Deployment \u0026 Escalation | Chef technique, Déploiement et Support Critique","company_name":"Versaterm","first_published":"2026-05-27T22:30:16-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;Versaterm is a global public safety solutions company helping agencies transform their organizations by providing innovative solutions, expertise and an unwavering dedication to customer service. We are on a journey to build a public safety technology platform that will enhance community safety by creating purposeful integrations across the public safety spectrum. We deliver intuitive tools developed for public safety agencies, forensic labs, court systems, schools and other institutions. Our selective growth strategy focuses on improving customer and user workflows for more efficient and effective operations, leading to better service and outcomes.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;The Technical Lead NG911 – Deployment \u0026amp;amp; Escalation is responsible for advanced technical expertise (Level 2 and Level 3), management of technical resources dedicated to installations, and support of deployment projects and critical escalations for Komutel telephony solutions. The role is primarily focused on NG911 solutions, while also supporting non-911 environments, including healthcare and other mission-critical sectors, and deployments delivered in partnership with AVAYA. This position acts as a technical authority, operational people manager, and escalation point for complex, high-availability environments. Level 1 support is provided by Versaterm’s centralized Customer Support organization and is not part of this role’s scope.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;What You Do\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Technical Team Management (Level 2 and Level 3)\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead, manage, and coordinate Level 2 and Level 3 technical resources dedicated to installations and implementation projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Plan, prioritize, and assign technical work across NG911 and non-911 projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support skills development, coaching, and continuous improvement of technical staff.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in performance evaluations and contribute to team stability and operational excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adopt AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Technical Leadership and Expertise\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as the primary escalation point for complex technical issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Validate technical architectures and deployment approaches in accordance with NG911 standards and customer requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure consistency, quality, and standardization of technical configurations across customer environments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Deployments and Implementation Projects\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Actively support deployment projects from design through production go-live.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with Project Managers to ensure technical feasibility, quality delivery, and schedule adherence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in integration testing, upgrades, migrations, and critical cutovers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure proper transition to operations and post-deployment support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Escalations and Mission-Critical Environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Diagnose and resolve complex issues related to:\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;FreeSWITCH-based SBC and PBX platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AVAYA telephony platforms and integrations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;NG911 and non-911 call flows and dialplans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;I3CI, ACD, SIPREC\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESInet integrations (Bell, Telus) and private networks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze logs, metrics, and system behavior to determine root causes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Engineering, Product, and external partners, including AVAYA, during major incidents or complex escalations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Standards, Documentation, and Continuous Improvement\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define, maintain, and evolve technical deployment standards and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain clear technical documentation, including implementation guides and escalation procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to continuous improvement of deployment, escalation, and operational processes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Technical Environment\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;FreeSWITCH (SBC, PBX, Media)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AVAYA platforms and integrations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SIP, RTP, TLS, SRTP\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ACD, call routing, and dialplans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SIPREC\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Linux and CLI tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PostgreSQL, Wallboard, Komutel Reports\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Virtualization and high-availability architectures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESInet interoperability and private customer networks\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;What You Bring\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Degree in Telecommunications, Computer Science, or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;8 to 12 years of relevant experience in VoIP, IP telephony, or mission-critical environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience delivering complex customer deployments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading or managing specialized technical teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AVAYA platforms or integrations is a strong asset.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong expertise in SIP-based VoIP environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced troubleshooting and root-cause analysis skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of NG911 architectures or other mission-critical systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong Linux and command-line proficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical leadership, autonomy, and professional rigor.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and collaboration skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in both English and French.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4 class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Le Rôle\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;Le ou la Chef Technique NG911 – Déploiement et Escalade est responsable de l\u0026#39;expertise technique avancée (niveaux 2 et 3), de la gestion des ressources techniques dédiées aux installations, ainsi que du soutien aux projets d\u0026#39;implémentation et aux escalades critiques des solutions de téléphonie de Komutel. Le poste est principalement orienté NG911, tout en couvrant également des environnements hors 911, notamment dans le secteur de la santé et d\u0026#39;autres services critiques, incluant des projets réalisés en partenariat avec AVAYA. Cette personne agit à titre d\u0026#39;autorité technique, de gestionnaire opérationnel et de point d\u0026#39;escalade dans des environnements complexes à haute disponibilité. Le support de niveau 1 est assuré par le service à la clientèle centralisé de Versaterm et ne fait pas partie du périmètre de ce poste.\u0026lt;/p\u0026gt;\n\u0026lt;h4 class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Ce Que Vous Ferez\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;h4 class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Gestion des ressources techniques (niveaux 2 et 3)\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Encadrer, gérer et coordonner les ressources techniques de niveaux 2 et 3 dédiées aux installations et aux projets d\u0026#39;implémentation.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Planifier, prioriser et répartir les activités techniques dans le cadre des projets NG911 et hors 911.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Soutenir le développement des compétences, le coaching et l\u0026#39;amélioration continue du personnel technique.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Participer aux évaluations de performance et contribuer à la stabilité de l\u0026#39;équipe et à l\u0026#39;excellence opérationnelle.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Adopter les outils d\u0026#39;IA dans les flux de travail de support quotidiens afin d\u0026#39;accroître la productivité, d\u0026#39;améliorer la qualité des réponses et de favoriser l\u0026#39;apprentissage continu.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4 class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Leadership technique et expertise\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Agir comme principal point d\u0026#39;escalade pour les problématiques techniques complexes.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Valider les architectures techniques et les approches de déploiement conformément aux normes NG911 et aux exigences des clients.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Assurer la cohérence, la qualité et la standardisation des configurations techniques dans les environnements clients.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4 class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Déploiements et projets d\u0026#39;implémentation\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Soutenir activement les projets de déploiement, de la conception à la mise en production.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Collaborer étroitement avec les chargés de projets afin d\u0026#39;assurer la faisabilité technique, la qualité des livrables et le respect des échéanciers.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Participer aux tests d\u0026#39;intégration, aux mises à niveau, aux migrations et aux mises en service critiques.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Assurer une transition adéquate vers l\u0026#39;exploitation et le support post-déploiement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4 class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Escalades et environnements mission critiques\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Diagnostiquer et résoudre des problématiques complexes liées notamment à :\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Les plateformes SBC et PBX basées sur FreeSWITCH\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Les plateformes de téléphonie AVAYA et leurs intégrations\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Les flux d\u0026#39;appels et dialplans NG911 et hors 911\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;I3CI, ACD, SIPREC\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Les intégrations ESInet (Bell, Telus) et les réseaux privés\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Analyser les journaux, métriques et comportements systèmes afin d\u0026#39;identifier les causes racines.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Collaborer avec les équipes d\u0026#39;ingénierie, de produit et les partenaires externes, incluant AVAYA, lors d\u0026#39;incidents majeurs ou d\u0026#39;escalades complexes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4 class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Normes, documentation et amélioration continue\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Définir, maintenir et faire évoluer les normes techniques de déploiement et les meilleures pratiques.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Maintenir une documentation technique claire, incluant les guides d\u0026#39;implémentation et les procédures d\u0026#39;escalade.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Contribuer à l\u0026#39;amélioration continue des processus de déploiement, d\u0026#39;escalade et d\u0026#39;exploitation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4 class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Environnement technique\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;FreeSWITCH (SBC, PBX, Media)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Plateformes et intégrations AVAYA\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;SIP, RTP, TLS, SRTP\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;ACD, routage d\u0026#39;appels et dialplans\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;SIPREC\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Linux et outils en ligne de commande\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;PostgreSQL, Wallboard, Komutel Reports\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Virtualisation et architectures haute disponibilité\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Interopérabilité ESInet et réseaux clients privés\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4 class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Ce Que Vous Apportez\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Diplôme en télécommunications, informatique ou expérience équivalente.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Entre 8 et 12 ans d\u0026#39;expérience pertinente en VoIP, téléphonie IP ou environnements mission critiques.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Expérience démontrée dans la réalisation de déploiements complexes chez des clients.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Expérience en direction ou en encadrement d\u0026#39;équipes techniques spécialisées.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Expérience avec les plateformes AVAYA ou leurs intégrations, considérée comme un atout important.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Solide expertise des environnements VoIP basés sur SIP.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Compétences avancées en dépannage et en analyse des causes racines.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Connaissance des architectures NG911 ou d\u0026#39;autres systèmes mission critiques.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Bonne maîtrise de Linux et de la ligne de commande.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Leadership technique, autonomie et rigueur professionnelle.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Excellentes aptitudes en communication et en collaboration.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal leading-[1.7]\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Remarque :\u0026lt;/strong\u0026gt; Ce poste nécessite une habilitation de sécurité du gouvernement du Canada. Les candidats doivent être légalement autorisés à travailler au Canada et doivent obtenir et conserver une habilitation de sécurité de fiabilité. Veuillez noter que certains contrats clients peuvent imposer des exigences supplémentaires en matière de vérification de sécurité. L\u0026#39;obtention et le maintien de toutes les habilitations de sécurité requises sont une condition d\u0026#39;emploi. Pour plus d\u0026#39;informations sur le processus de contrôle de sécurité du gouvernement du Canada, veuillez consulter Services publics et Approvisionnement Canada.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note:\u0026lt;/strong\u0026gt; T\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;his position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;maintain\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;a Reliability security clearance. Please note that specific customer contracts may impose\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;additional\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;security verification requirements. Obtaining and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;maintaining\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;all required security clearances is a condition of employment. For more information on the Government of Canada\u0026#39;s security screening process, please visit\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;a class=\u0026quot;Hyperlink SCXW82338551 BCX8\u0026quot; href=\u0026quot;https://www.canada.ca/en/public-services-procurement.html\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;TextRun Underlined SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot; data-ccp-charstyle=\u0026quot;Hyperlink\u0026quot;\u0026gt;Public Services and Procurement Canada\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:peopleandculture@versaterm.com\u0026quot;\u0026gt;info@versaterm.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4031390008,"name":"Tech Support (605)","child_ids":[],"parent_id":null}],"offices":[{"id":4026716008,"name":"Ontario (Ottawa)","location":"Ottawa, Ontario, Canada","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/versaterm/jobs/5234014008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":4481378008,"location":{"name":"Lexington, South Carolina, United States"},"metadata":[{"id":11806622008,"name":"Role Type","value":["Planned"],"value_type":"multi_select"}],"id":5234014008,"updated_at":"2026-06-01T10:40:18-04:00","requisition_id":"000000002026","title":"Marketing \u0026 Communications Intern","company_name":"Versaterm","first_published":"2026-05-28T12:04:09-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;Versaterm is a global public safety solutions company helping agencies transform their organizations by providing innovative solutions, expertise and an unwavering dedication to customer service. We are on a journey to build a public safety technology platform that will enhance community safety by creating purposeful integrations across the public safety spectrum. We deliver intuitive tools developed for public safety agencies, forensic labs, court systems, schools and other institutions. Our selective growth strategy focuses on improving customer and user workflows for more efficient and effective operations, leading to better service and outcomes.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a creative and detail-oriented \u0026lt;strong\u0026gt;Marketing \u0026amp;amp; Communications Intern\u0026lt;/strong\u0026gt; to support Versaterm\u0026#39;s content, design and communications efforts. Working closely with the Marketing \u0026amp;amp; Communications team, you will contribute to a wide range of projects spanning written content, visual design and brand execution. This role is ideal for someone who can move fluidly between crafting a well-structured blog post and formatting a polished presentation deck. You will learn how to develop executive communications strategies, interact and build relationships with the media and create content at both the product and thought leadership level. You will also learn how to develop and use AI tools to augment communications workflows.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Write, edit and proofread content for blogs, social media, campaigns, websites and external communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply SEO/AEO/GEO best practices to published content and website\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in drafting media outreach materials and communications assets as needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support social media through content creation and channel monitoring\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain consistency with brand guidelines across written and visual materials\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate written content into clear, visually effective multimedia assets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and format PowerPoint presentations and collateral for internal and external use\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Other duties as assigned\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Bring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Pursuing Associate’s, Bachelor’s or graduate degree in Communications, Journalism, Marketing, Digital Media or a related field preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong writing and editing skills with a keen eye for detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Microsoft PowerPoint and Word with the ability to create polished and engaging presentations and documents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A creative and innovative mindset paired with strong critical thinking, problem-solving, and organizational skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage multiple priorities, work independently, and meet deadlines in a fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Light visual storytelling and layout design skills; experience with image editing or creative design tools is considered an asset\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in public safety technology and emerging tools including AI and drones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the Lexington/Columbia, SC area preferred\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW192394281 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW192394281 BCX8\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Note: \u0026lt;/strong\u0026gt;Due to the nature of our work with public safety agencies, this position requires compliance with the FBI\u0026#39;s Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check.\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW192394281 BCX8\u0026quot;\u0026gt; Please note that specific customer contracts may impose \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW192394281 BCX8\u0026quot;\u0026gt;additional\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW192394281 BCX8\u0026quot;\u0026gt; security verification requirements. Obtaining and \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW192394281 BCX8\u0026quot;\u0026gt;maintaining\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW192394281 BCX8\u0026quot;\u0026gt; all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;a class=\u0026quot;Hyperlink SCXW192394281 BCX8\u0026quot; href=\u0026quot;https://www.fbi.gov/services/cjis/cjis-security-policy-resource-center\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;TextRun Underlined SCXW192394281 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW192394281 BCX8\u0026quot; data-ccp-charstyle=\u0026quot;Hyperlink\u0026quot;\u0026gt;FBI\u0026#39;s CJIS Security Policy Resource Center\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW192394281 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW192394281 BCX8\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;EOP SCXW192394281 BCX8\u0026quot; data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:peopleandculture@versaterm.com\u0026quot;\u0026gt;info@versaterm.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4031378008,"name":"Marketing \u0026 Communications (310)","child_ids":[],"parent_id":null}],"offices":[{"id":4026719008,"name":"South Carolina (Lexington)","location":"Lexington, South Carolina, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/versaterm/jobs/5113777008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4424874008,"location":{"name":"U.S. (Remote)"},"metadata":[{"id":11806622008,"name":"Role Type","value":["Planned"],"value_type":"multi_select"}],"id":5113777008,"updated_at":"2026-05-19T10:36:36-04:00","requisition_id":"2026011","title":"Mid-Level Account Executive Northeast Region - DroneSense","company_name":"Versaterm","first_published":"2026-02-08T15:34:42-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;Versaterm is a global public safety solutions company helping agencies transform their organizations by providing innovative solutions, expertise and an unwavering dedication to customer service. We are on a journey to build a public safety technology platform that will enhance community safety by creating purposeful integrations across the public safety spectrum. We deliver intuitive tools developed for public safety agencies, forensic labs, court systems, schools and other institutions. Our selective growth strategy focuses on improving customer and user workflows for more efficient and effective operations, leading to better service and outcomes.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;We are seeking motivated \u0026lt;strong\u0026gt;Regional Account Executives\u0026lt;/strong\u0026gt; to drive new customer acquisition across public safety agencies with fewer than 150 sworn officers. This role focuses on high-velocity, repeatable sales execution while maintaining a strong understanding of agency workflows, operational needs, and procurement requirements.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;As a key contributor within the revenue organization, you will work closely with Solutions Engineering and Marketing to generate pipeline, run structured discovery, and guide agencies through evaluation and purchase of DroneSense by Versaterm.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;What You Do\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prospect, qualify, and close new public safety customers within assigned territory\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage multiple concurrent sales cycles with consistency and structure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct discovery to understand agency operations, challenges, and mission priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply MEDDIC fundamentals to deal qualification and forecasting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Solutions Engineering for demonstrations and evaluations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate CRM data, pipeline hygiene, and forecast discipline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent DroneSense by Versaterm at regional events and agency meetings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ideal candidate will champion AI‑forward initiatives across the sales lifecycle to improve accuracy, efficiency, and competitive differentiation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;What You Bring\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3–6 years of sales experience in SaaS, GovTech, or public sector environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to manage high-velocity sales cycles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and organizational skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort engaging a range of public safety stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel regionally between 25% to 50% cyclically.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:peopleandculture@versaterm.com\u0026quot;\u0026gt;info@versaterm.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4031387008,"name":"Sales (305)","child_ids":[],"parent_id":null}],"offices":[{"id":4026763008,"name":"U.S. (Remote)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/versaterm/jobs/5230382008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4479698008,"location":{"name":"Ottawa, Ontario, Canada"},"metadata":[{"id":11806622008,"name":"Role Type","value":["Backfill"],"value_type":"multi_select"}],"id":5230382008,"updated_at":"2026-05-29T13:42:40-04:00","requisition_id":"2026082","title":"Payroll Specialist","company_name":"Versaterm","first_published":"2026-05-25T18:46:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;Versaterm is a global public safety solutions company helping agencies transform their organizations by providing innovative solutions, expertise and an unwavering dedication to customer service. We are on a journey to build a public safety technology platform that will enhance community safety by creating purposeful integrations across the public safety spectrum. We deliver intuitive tools developed for public safety agencies, forensic labs, court systems, schools and other institutions. Our selective growth strategy focuses on improving customer and user workflows for more efficient and effective operations, leading to better service and outcomes.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a detail-oriented and experienced Payroll Specialist to join our dynamic People \u0026amp;amp; Culture team. Reporting to the Manager, Payroll \u0026amp;amp; Benefits, the ideal candidate will manage and process payroll for our growing workforce across multiple business entities in both Canada and the United States. This role requires a strong understanding of payroll legislation, regulations, tax compliance, and multi-entity operations in North America.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Payroll Processing:\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Accurately process semi-month or bi-weekly payrolls for employees in both the Canada and the US, ensuring compliance with provincial, federal, state, city and local legislations within ADP.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure timely delivery of payroll services to over 650 employees\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Administer payroll for multiple entities within the organization, including calculating wages, overtime, bonuses, and deductions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage payroll integrations with HRIS (BambooHR), time-tracking, and accounting systems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;Compliance and Reporting:\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ensure compliance with applicable labor laws, tax regulations, and payroll standards in Canada and the US.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform payroll related reconciliations and audits\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare and submit payroll tax filings, including T4s, T4As, RL1, T2200s, W2s, W2-Cs, 1095-C and 5500s.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor updates to tax laws and labor standards in both countries, making adjustments as necessary.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;Employee Support:\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Address and resolve payroll and benefit related inquiries from employees, such as pay discrepancies, tax withholdings, and benefit deductions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate employees on payroll processes and policies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;Systems Management:\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain payroll systems and databases, ensuring accuracy and security of employee data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with IT and HR teams to implement system upgrades or integrations as needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration:\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work closely with HR, Finance, and Accounting teams to ensure seamless payroll operations and reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in audits related to payroll and benefits.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;Process Improvement:\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify inefficiencies in payroll processes and implement improvements to enhance accuracy and efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and document payroll procedures and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Bring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Diploma or degree in Accounting, Finance, Human Resources, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of payroll experience, preferably in a multi-entity, cross-border environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of Canadian and US payroll legislation and regulations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with a payroll service provider (e.g., ADP, Ceridian, or Paylocity).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High attention to detail and excellent organizational skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving abilities and confidentiality in handling both personal and time sensitive information pertaining to payroll and benefits.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to multitask and prioritize diverse workloads\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Microsoft Excel and familiarity with accounting systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Canadian or US professional payroll designations are an asset\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bilingualism is an asset\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note:\u0026lt;/strong\u0026gt; T\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;his position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;maintain\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;a Reliability security clearance. Please note that specific customer contracts may impose\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;additional\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;security verification requirements. Obtaining and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;maintaining\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;all required security clearances is a condition of employment. For more information on the Government of Canada\u0026#39;s security screening process, please visit\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;a class=\u0026quot;Hyperlink SCXW82338551 BCX8\u0026quot; href=\u0026quot;https://www.canada.ca/en/public-services-procurement.html\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;TextRun Underlined SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot; data-ccp-charstyle=\u0026quot;Hyperlink\u0026quot;\u0026gt;Public Services and Procurement Canada\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:peopleandculture@versaterm.com\u0026quot;\u0026gt;info@versaterm.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4031382008,"name":"People \u0026 Culture (210)","child_ids":[],"parent_id":null}],"offices":[{"id":4026713008,"name":"British Columbia (Vancouver)","location":"Vancouver, British Columbia, Canada","child_ids":[],"parent_id":null},{"id":4026762008,"name":"Canada (Remote)","location":null,"child_ids":[],"parent_id":null},{"id":4026716008,"name":"Ontario (Ottawa)","location":"Ottawa, Ontario, Canada","child_ids":[],"parent_id":null},{"id":4026763008,"name":"U.S. (Remote)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/versaterm/jobs/5230400008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4479698008,"location":{"name":"Canada (Remote)"},"metadata":[{"id":11806622008,"name":"Role Type","value":["Backfill"],"value_type":"multi_select"}],"id":5230400008,"updated_at":"2026-05-29T15:45:07-04:00","requisition_id":"2026082","title":"Payroll Specialist","company_name":"Versaterm","first_published":"2026-05-25T18:46:49-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;Versaterm is a global public safety solutions company helping agencies transform their organizations by providing innovative solutions, expertise and an unwavering dedication to customer service. We are on a journey to build a public safety technology platform that will enhance community safety by creating purposeful integrations across the public safety spectrum. We deliver intuitive tools developed for public safety agencies, forensic labs, court systems, schools and other institutions. Our selective growth strategy focuses on improving customer and user workflows for more efficient and effective operations, leading to better service and outcomes.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a detail-oriented and experienced Payroll Specialist to join our dynamic People \u0026amp;amp; Culture team. Reporting to the Manager, Payroll \u0026amp;amp; Benefits, the ideal candidate will manage and process payroll for our growing workforce across multiple business entities in both Canada and the United States. This role requires a strong understanding of payroll legislation, regulations, tax compliance, and multi-entity operations in North America.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Payroll Processing:\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Accurately process semi-month or bi-weekly payrolls for employees in both the Canada and the US, ensuring compliance with provincial, federal, state, city and local legislations within ADP.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure timely delivery of payroll services to over 650 employees\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Administer payroll for multiple entities within the organization, including calculating wages, overtime, bonuses, and deductions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage payroll integrations with HRIS (BambooHR), time-tracking, and accounting systems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;Compliance and Reporting:\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ensure compliance with applicable labor laws, tax regulations, and payroll standards in Canada and the US.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform payroll related reconciliations and audits\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare and submit payroll tax filings, including T4s, T4As, RL1, T2200s, W2s, W2-Cs, 1095-C and 5500s.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor updates to tax laws and labor standards in both countries, making adjustments as necessary.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;Employee Support:\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Address and resolve payroll and benefit related inquiries from employees, such as pay discrepancies, tax withholdings, and benefit deductions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate employees on payroll processes and policies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;Systems Management:\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain payroll systems and databases, ensuring accuracy and security of employee data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with IT and HR teams to implement system upgrades or integrations as needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration:\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work closely with HR, Finance, and Accounting teams to ensure seamless payroll operations and reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in audits related to payroll and benefits.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;Process Improvement:\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify inefficiencies in payroll processes and implement improvements to enhance accuracy and efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and document payroll procedures and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Bring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Diploma or degree in Accounting, Finance, Human Resources, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of payroll experience, preferably in a multi-entity, cross-border environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of Canadian and US payroll legislation and regulations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with a payroll service provider (e.g., ADP, Ceridian, or Paylocity).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High attention to detail and excellent organizational skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving abilities and confidentiality in handling both personal and time sensitive information pertaining to payroll and benefits.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to multitask and prioritize diverse workloads\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Microsoft Excel and familiarity with accounting systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Canadian or US professional payroll designations are an asset\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bilingualism is an asset\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note:\u0026lt;/strong\u0026gt; T\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;his position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;maintain\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;a Reliability security clearance. Please note that specific customer contracts may impose\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;additional\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;security verification requirements. Obtaining and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;maintaining\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;all required security clearances is a condition of employment. For more information on the Government of Canada\u0026#39;s security screening process, please visit\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;a class=\u0026quot;Hyperlink SCXW82338551 BCX8\u0026quot; href=\u0026quot;https://www.canada.ca/en/public-services-procurement.html\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;TextRun Underlined SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot; data-ccp-charstyle=\u0026quot;Hyperlink\u0026quot;\u0026gt;Public Services and Procurement Canada\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:peopleandculture@versaterm.com\u0026quot;\u0026gt;info@versaterm.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4031382008,"name":"People \u0026 Culture (210)","child_ids":[],"parent_id":null}],"offices":[{"id":4026713008,"name":"British Columbia (Vancouver)","location":"Vancouver, British Columbia, Canada","child_ids":[],"parent_id":null},{"id":4026762008,"name":"Canada (Remote)","location":null,"child_ids":[],"parent_id":null},{"id":4026716008,"name":"Ontario (Ottawa)","location":"Ottawa, Ontario, Canada","child_ids":[],"parent_id":null},{"id":4026763008,"name":"U.S. (Remote)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/versaterm/jobs/5221469008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4475334008,"location":{"name":"Ottawa, Ontario, Canada"},"metadata":[{"id":11806622008,"name":"Role Type","value":["Unplanned"],"value_type":"multi_select"}],"id":5221469008,"updated_at":"2026-05-21T16:46:04-04:00","requisition_id":"2026045","title":"Product Manager II - Communications Center Automation","company_name":"Versaterm","first_published":"2026-05-15T11:35:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;Versaterm is a global public safety solutions company helping agencies transform their organizations by providing innovative solutions, expertise and an unwavering dedication to customer service. We are on a journey to build a public safety technology platform that will enhance community safety by creating purposeful integrations across the public safety spectrum. We deliver intuitive tools developed for public safety agencies, forensic labs, court systems, schools and other institutions. Our selective growth strategy focuses on improving customer and user workflows for more efficient and effective operations, leading to better service and outcomes.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;As a Product Manager II, you help streamline the workflow of non-emergency and emergency\u0026lt;br\u0026gt;phone calls with related multi-media interactions. Our Community Engagement and 9-1-1\u0026lt;br\u0026gt;systems power Communication Centers that keep communities safe.\u0026lt;br\u0026gt;In this role, you own the delivery of detailed product strategy for a focused set of solutions,\u0026lt;br\u0026gt;managing the backlog, setting feature priorities, and analyzing product usage and adoption\u0026lt;br\u0026gt;data. This position is both strategic and hands-on — balancing product direction with day-to-day\u0026lt;br\u0026gt;prioritization to ensure our products continue to lead the industry.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Setting Strategy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define the product\u0026#39;s vision and strategic direction, ensuring alignment with company\u0026lt;br\u0026gt;objectives and customer needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clearly articulate the business case and customer value for each initiative or feature.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the recognized subject matter expert on the product, the market, and the\u0026lt;br\u0026gt;competitive landscape.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Defining the Roadmap\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Translate product strategy into actionable plans, determining what to build and when to release it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain a detailed development roadmap for internal teams and a high-level roadmap for executives and customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gather input from customers, internal stakeholders, and market research to shape the roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with engineering and cross-functional teams to ensure delivery meets market needs and quality standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Evaluating and Prioritizing Features\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collect and curate ideas from customers, sales, and internal stakeholders for the backlog.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize features by balancing user value, development effort, time to market, and\u0026lt;br\u0026gt;competitive differentiation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track and evaluate product performance including feature adoption, customer\u0026lt;br\u0026gt;satisfaction, and churn/renewal drivers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run trials, pilots, and MVPs to validate assumptions before broader launches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform ongoing market and competitor research.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stakeholders and Key Work Partners\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate internally with engineering, sales, marketing, partner success, support,\u0026lt;br\u0026gt;implementation, finance, legal, and the leadership team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage externally with customers, end-users, and partners to gather feedback and\u0026lt;br\u0026gt;ensure the product meets real-world needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote the product through training, sales enablement, webinars, and direct customer interactions.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Bring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in computer science, Business, or related field. Advanced degree or relevant certifications (e.g., CSPO, SAFe PO) are a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 5–7 years of experience in a Product Management role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience overseeing elements of the product development lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of Agile frameworks, particularly Scrum or Kanban.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with tools like JIRA, Confluence, or similar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly effective cross-functional team collaboration skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional writing and presentation skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational skills and attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Asset Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Aha! Product Management software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with software engineering concepts such as APIs, databases, and cloud\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Call Center software such as ACD, IVR and AI bots.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience using AI tools to accelerate product workflows, including\u0026lt;br\u0026gt;requirements generation, research synthesis, and user story drafting. Familiarity with AI-native or spec-driven development (SDD) practices is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note:\u0026lt;/strong\u0026gt; T\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;his position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;maintain\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;a Reliability security clearance. Please note that specific customer contracts may impose\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;additional\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;security verification requirements. Obtaining and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;maintaining\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;all required security clearances is a condition of employment. For more information on the Government of Canada\u0026#39;s security screening process, please visit\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;a class=\u0026quot;Hyperlink SCXW82338551 BCX8\u0026quot; href=\u0026quot;https://www.canada.ca/en/public-services-procurement.html\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;TextRun Underlined SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot; data-ccp-charstyle=\u0026quot;Hyperlink\u0026quot;\u0026gt;Public Services and Procurement Canada\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:peopleandculture@versaterm.com\u0026quot;\u0026gt;info@versaterm.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4031383008,"name":"Product \u0026 Strategy (400)","child_ids":[],"parent_id":null}],"offices":[{"id":4026762008,"name":"Canada (Remote)","location":null,"child_ids":[],"parent_id":null},{"id":4026716008,"name":"Ontario (Ottawa)","location":"Ottawa, Ontario, Canada","child_ids":[],"parent_id":null},{"id":4026763008,"name":"U.S. (Remote)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/versaterm/jobs/5228424008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4475334008,"location":{"name":"Mesa, Arizona, United States"},"metadata":[{"id":11806622008,"name":"Role Type","value":["Unplanned"],"value_type":"multi_select"}],"id":5228424008,"updated_at":"2026-05-21T16:48:32-04:00","requisition_id":"2026045","title":"Product Manager II - Communications Center Automation","company_name":"Versaterm","first_published":"2026-05-21T16:48:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;Versaterm is a global public safety solutions company helping agencies transform their organizations by providing innovative solutions, expertise and an unwavering dedication to customer service. We are on a journey to build a public safety technology platform that will enhance community safety by creating purposeful integrations across the public safety spectrum. We deliver intuitive tools developed for public safety agencies, forensic labs, court systems, schools and other institutions. Our selective growth strategy focuses on improving customer and user workflows for more efficient and effective operations, leading to better service and outcomes.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;As a Product Manager II, you help streamline the workflow of non-emergency and emergency\u0026lt;br\u0026gt;phone calls with related multi-media interactions. Our Community Engagement and 9-1-1\u0026lt;br\u0026gt;systems power Communication Centers that keep communities safe.\u0026lt;br\u0026gt;In this role, you own the delivery of detailed product strategy for a focused set of solutions,\u0026lt;br\u0026gt;managing the backlog, setting feature priorities, and analyzing product usage and adoption\u0026lt;br\u0026gt;data. This position is both strategic and hands-on — balancing product direction with day-to-day\u0026lt;br\u0026gt;prioritization to ensure our products continue to lead the industry.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Setting Strategy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define the product\u0026#39;s vision and strategic direction, ensuring alignment with company\u0026lt;br\u0026gt;objectives and customer needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clearly articulate the business case and customer value for each initiative or feature.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the recognized subject matter expert on the product, the market, and the\u0026lt;br\u0026gt;competitive landscape.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Defining the Roadmap\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Translate product strategy into actionable plans, determining what to build and when to release it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain a detailed development roadmap for internal teams and a high-level roadmap for executives and customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gather input from customers, internal stakeholders, and market research to shape the roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with engineering and cross-functional teams to ensure delivery meets market needs and quality standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Evaluating and Prioritizing Features\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collect and curate ideas from customers, sales, and internal stakeholders for the backlog.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize features by balancing user value, development effort, time to market, and\u0026lt;br\u0026gt;competitive differentiation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track and evaluate product performance including feature adoption, customer\u0026lt;br\u0026gt;satisfaction, and churn/renewal drivers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run trials, pilots, and MVPs to validate assumptions before broader launches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform ongoing market and competitor research.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stakeholders and Key Work Partners\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate internally with engineering, sales, marketing, partner success, support,\u0026lt;br\u0026gt;implementation, finance, legal, and the leadership team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage externally with customers, end-users, and partners to gather feedback and\u0026lt;br\u0026gt;ensure the product meets real-world needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote the product through training, sales enablement, webinars, and direct customer interactions.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Bring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in computer science, Business, or related field. Advanced degree or relevant certifications (e.g., CSPO, SAFe PO) are a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 5–7 years of experience in a Product Management role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience overseeing elements of the product development lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of Agile frameworks, particularly Scrum or Kanban.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with tools like JIRA, Confluence, or similar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly effective cross-functional team collaboration skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional writing and presentation skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational skills and attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Asset Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Aha! Product Management software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with software engineering concepts such as APIs, databases, and cloud\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Call Center software such as ACD, IVR and AI bots.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience using AI tools to accelerate product workflows, including\u0026lt;br\u0026gt;requirements generation, research synthesis, and user story drafting. Familiarity with AI-native or spec-driven development (SDD) practices is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note:\u0026lt;/strong\u0026gt; \u0026lt;span class=\u0026quot;TextRun SCXW17292829 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot;\u0026gt;Due to the nature of our work with public safety agencies, this position requires compliance with the FBI\u0026#39;s Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check.\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;Please note that specific customer contracts may impose\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot;\u0026gt;additional\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;security verification requirements. Obtaining and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot;\u0026gt;maintaining\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;a class=\u0026quot;Hyperlink SCXW17292829 BCX8\u0026quot; href=\u0026quot;https://www.fbi.gov/services/cjis/cjis-security-policy-resource-center\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;TextRun Underlined SCXW17292829 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot; data-ccp-charstyle=\u0026quot;Hyperlink\u0026quot;\u0026gt;FBI\u0026#39;s CJIS Security Policy Resource Center\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW17292829 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;EOP SCXW17292829 BCX8\u0026quot; data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:peopleandculture@versaterm.com\u0026quot;\u0026gt;info@versaterm.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4031383008,"name":"Product \u0026 Strategy (400)","child_ids":[],"parent_id":null}],"offices":[{"id":4026762008,"name":"Canada (Remote)","location":null,"child_ids":[],"parent_id":null},{"id":4026716008,"name":"Ontario (Ottawa)","location":"Ottawa, Ontario, Canada","child_ids":[],"parent_id":null},{"id":4026763008,"name":"U.S. (Remote)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/versaterm/jobs/5221470008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4475334008,"location":{"name":"U.S. (Remote)"},"metadata":[{"id":11806622008,"name":"Role Type","value":["Unplanned"],"value_type":"multi_select"}],"id":5221470008,"updated_at":"2026-05-21T16:46:23-04:00","requisition_id":"2026045","title":"Product Manager II - Communications Center Automation","company_name":"Versaterm","first_published":"2026-05-15T11:34:03-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;Versaterm is a global public safety solutions company helping agencies transform their organizations by providing innovative solutions, expertise and an unwavering dedication to customer service. We are on a journey to build a public safety technology platform that will enhance community safety by creating purposeful integrations across the public safety spectrum. We deliver intuitive tools developed for public safety agencies, forensic labs, court systems, schools and other institutions. Our selective growth strategy focuses on improving customer and user workflows for more efficient and effective operations, leading to better service and outcomes.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;As a Product Manager II, you help streamline the workflow of non-emergency and emergency\u0026lt;br\u0026gt;phone calls with related multi-media interactions. Our Community Engagement and 9-1-1\u0026lt;br\u0026gt;systems power Communication Centers that keep communities safe.\u0026lt;br\u0026gt;In this role, you own the delivery of detailed product strategy for a focused set of solutions,\u0026lt;br\u0026gt;managing the backlog, setting feature priorities, and analyzing product usage and adoption\u0026lt;br\u0026gt;data. This position is both strategic and hands-on — balancing product direction with day-to-day\u0026lt;br\u0026gt;prioritization to ensure our products continue to lead the industry.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Setting Strategy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define the product\u0026#39;s vision and strategic direction, ensuring alignment with company\u0026lt;br\u0026gt;objectives and customer needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clearly articulate the business case and customer value for each initiative or feature.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the recognized subject matter expert on the product, the market, and the\u0026lt;br\u0026gt;competitive landscape.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Defining the Roadmap\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Translate product strategy into actionable plans, determining what to build and when to release it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain a detailed development roadmap for internal teams and a high-level roadmap for executives and customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gather input from customers, internal stakeholders, and market research to shape the roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with engineering and cross-functional teams to ensure delivery meets market needs and quality standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Evaluating and Prioritizing Features\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collect and curate ideas from customers, sales, and internal stakeholders for the backlog.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize features by balancing user value, development effort, time to market, and\u0026lt;br\u0026gt;competitive differentiation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track and evaluate product performance including feature adoption, customer\u0026lt;br\u0026gt;satisfaction, and churn/renewal drivers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run trials, pilots, and MVPs to validate assumptions before broader launches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform ongoing market and competitor research.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stakeholders and Key Work Partners\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate internally with engineering, sales, marketing, partner success, support,\u0026lt;br\u0026gt;implementation, finance, legal, and the leadership team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage externally with customers, end-users, and partners to gather feedback and\u0026lt;br\u0026gt;ensure the product meets real-world needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote the product through training, sales enablement, webinars, and direct customer interactions.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Bring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in computer science, Business, or related field. Advanced degree or relevant certifications (e.g., CSPO, SAFe PO) are a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 5–7 years of experience in a Product Management role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience overseeing elements of the product development lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of Agile frameworks, particularly Scrum or Kanban.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with tools like JIRA, Confluence, or similar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly effective cross-functional team collaboration skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional writing and presentation skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational skills and attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Asset Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Aha! Product Management software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with software engineering concepts such as APIs, databases, and cloud\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Call Center software such as ACD, IVR and AI bots.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience using AI tools to accelerate product workflows, including\u0026lt;br\u0026gt;requirements generation, research synthesis, and user story drafting. Familiarity with AI-native or spec-driven development (SDD) practices is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note:\u0026lt;/strong\u0026gt; \u0026lt;span class=\u0026quot;TextRun SCXW17292829 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot;\u0026gt;Due to the nature of our work with public safety agencies, this position requires compliance with the FBI\u0026#39;s Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check.\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;Please note that specific customer contracts may impose\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot;\u0026gt;additional\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;security verification requirements. Obtaining and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot;\u0026gt;maintaining\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;a class=\u0026quot;Hyperlink SCXW17292829 BCX8\u0026quot; href=\u0026quot;https://www.fbi.gov/services/cjis/cjis-security-policy-resource-center\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;TextRun Underlined SCXW17292829 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot; data-ccp-charstyle=\u0026quot;Hyperlink\u0026quot;\u0026gt;FBI\u0026#39;s CJIS Security Policy Resource Center\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW17292829 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;EOP SCXW17292829 BCX8\u0026quot; data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:peopleandculture@versaterm.com\u0026quot;\u0026gt;info@versaterm.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4031383008,"name":"Product \u0026 Strategy (400)","child_ids":[],"parent_id":null}],"offices":[{"id":4026762008,"name":"Canada (Remote)","location":null,"child_ids":[],"parent_id":null},{"id":4026716008,"name":"Ontario (Ottawa)","location":"Ottawa, Ontario, Canada","child_ids":[],"parent_id":null},{"id":4026763008,"name":"U.S. (Remote)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/versaterm/jobs/5228418008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4475334008,"location":{"name":"Canada (Remote)"},"metadata":[{"id":11806622008,"name":"Role Type","value":["Unplanned"],"value_type":"multi_select"}],"id":5228418008,"updated_at":"2026-05-21T16:48:26-04:00","requisition_id":"2026045","title":"Product Manager II - Communications Center Automation","company_name":"Versaterm","first_published":"2026-05-21T16:48:26-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;Versaterm is a global public safety solutions company helping agencies transform their organizations by providing innovative solutions, expertise and an unwavering dedication to customer service. We are on a journey to build a public safety technology platform that will enhance community safety by creating purposeful integrations across the public safety spectrum. We deliver intuitive tools developed for public safety agencies, forensic labs, court systems, schools and other institutions. Our selective growth strategy focuses on improving customer and user workflows for more efficient and effective operations, leading to better service and outcomes.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;As a Product Manager II, you help streamline the workflow of non-emergency and emergency\u0026lt;br\u0026gt;phone calls with related multi-media interactions. Our Community Engagement and 9-1-1\u0026lt;br\u0026gt;systems power Communication Centers that keep communities safe.\u0026lt;br\u0026gt;In this role, you own the delivery of detailed product strategy for a focused set of solutions,\u0026lt;br\u0026gt;managing the backlog, setting feature priorities, and analyzing product usage and adoption\u0026lt;br\u0026gt;data. This position is both strategic and hands-on — balancing product direction with day-to-day\u0026lt;br\u0026gt;prioritization to ensure our products continue to lead the industry.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Setting Strategy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define the product\u0026#39;s vision and strategic direction, ensuring alignment with company\u0026lt;br\u0026gt;objectives and customer needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clearly articulate the business case and customer value for each initiative or feature.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the recognized subject matter expert on the product, the market, and the\u0026lt;br\u0026gt;competitive landscape.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Defining the Roadmap\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Translate product strategy into actionable plans, determining what to build and when to release it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain a detailed development roadmap for internal teams and a high-level roadmap for executives and customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gather input from customers, internal stakeholders, and market research to shape the roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with engineering and cross-functional teams to ensure delivery meets market needs and quality standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Evaluating and Prioritizing Features\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collect and curate ideas from customers, sales, and internal stakeholders for the backlog.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize features by balancing user value, development effort, time to market, and\u0026lt;br\u0026gt;competitive differentiation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track and evaluate product performance including feature adoption, customer\u0026lt;br\u0026gt;satisfaction, and churn/renewal drivers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run trials, pilots, and MVPs to validate assumptions before broader launches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform ongoing market and competitor research.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stakeholders and Key Work Partners\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate internally with engineering, sales, marketing, partner success, support,\u0026lt;br\u0026gt;implementation, finance, legal, and the leadership team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage externally with customers, end-users, and partners to gather feedback and\u0026lt;br\u0026gt;ensure the product meets real-world needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote the product through training, sales enablement, webinars, and direct customer interactions.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Bring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in computer science, Business, or related field. Advanced degree or relevant certifications (e.g., CSPO, SAFe PO) are a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 5–7 years of experience in a Product Management role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience overseeing elements of the product development lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of Agile frameworks, particularly Scrum or Kanban.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with tools like JIRA, Confluence, or similar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly effective cross-functional team collaboration skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional writing and presentation skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational skills and attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Asset Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Aha! Product Management software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with software engineering concepts such as APIs, databases, and cloud\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Call Center software such as ACD, IVR and AI bots.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience using AI tools to accelerate product workflows, including\u0026lt;br\u0026gt;requirements generation, research synthesis, and user story drafting. Familiarity with AI-native or spec-driven development (SDD) practices is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note:\u0026lt;/strong\u0026gt; T\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;his position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;maintain\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;a Reliability security clearance. Please note that specific customer contracts may impose\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;additional\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;security verification requirements. Obtaining and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;maintaining\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;all required security clearances is a condition of employment. For more information on the Government of Canada\u0026#39;s security screening process, please visit\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;a class=\u0026quot;Hyperlink SCXW82338551 BCX8\u0026quot; href=\u0026quot;https://www.canada.ca/en/public-services-procurement.html\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;TextRun Underlined SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot; data-ccp-charstyle=\u0026quot;Hyperlink\u0026quot;\u0026gt;Public Services and Procurement Canada\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:peopleandculture@versaterm.com\u0026quot;\u0026gt;info@versaterm.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4031383008,"name":"Product \u0026 Strategy (400)","child_ids":[],"parent_id":null}],"offices":[{"id":4026762008,"name":"Canada (Remote)","location":null,"child_ids":[],"parent_id":null},{"id":4026716008,"name":"Ontario (Ottawa)","location":"Ottawa, Ontario, Canada","child_ids":[],"parent_id":null},{"id":4026763008,"name":"U.S. (Remote)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/versaterm/jobs/5192893008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4461503008,"location":{"name":"Canada (Remote)"},"metadata":[{"id":11806622008,"name":"Role Type","value":["Backfill"],"value_type":"multi_select"}],"id":5192893008,"updated_at":"2026-05-19T10:36:36-04:00","requisition_id":"2026066","title":"Product Marketing Manager ","company_name":"Versaterm","first_published":"2026-04-17T16:26:12-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;Versaterm is a global public safety solutions company helping agencies transform their organizations by providing innovative solutions, expertise and an unwavering dedication to customer service. We are on a journey to build a public safety technology platform that will enhance community safety by creating purposeful integrations across the public safety spectrum. We deliver intuitive tools developed for public safety agencies, forensic labs, court systems, schools and other institutions. Our selective growth strategy focuses on improving customer and user workflows for more efficient and effective operations, leading to better service and outcomes.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Product Marketing Manager is a pivotal role in shaping go-to-market strategies, driving product adoption and influencing revenue growth. They lead the development of compelling product positioning and messaging, orchestrate cross-functional initiatives and serve as a strategic partner to Sales, Product and Customer Success teams. This role demands a blend of strategic thinking, market insight, and executional excellence to deliver high-impact marketing programs across channels.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;They own the end-to-end lifecycle of marketing campaigns, from ideation to performance analysis, leveraging both account-based and traditional marketing approaches. They are responsible for creating solution-specific content, enabling sales teams and ensuring brand consistency across all touchpoints. As a subject matter expert, they stay ahead of industry trends and translate insights into actionable strategies that elevate our market presence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop differentiated product positioning and messaging frameworks that resonate with target audiences and support business growth across verticals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define product positioning and messaging that resonate with the target audience and ensure consistency across campaigns and sales enablement tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Product, Sales, Events and Operations to align marketing initiatives with business priorities and product roadmaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the design and execution of integrated, multi-channel marketing programs, with a focus on account-based marketing initiatives that align with sales to accelerate growth within target accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the adoption of AI-powered marketing, analytics and content strategies to enhance campaign performance, audience targeting, sales enablement and data-driven go-to-market execution while strengthening Versaterm’s position as an innovator in public safety technology.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and implement retention marketing programs to increase customer engagement, adoption and lifetime value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create high-impact content, including sales enablement tools, thought leadership assets, presentations and content tailored to buyer personas and stages of the funnel.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Sales Enablement to deliver playbooks, competitive intelligence and customer stories that empower revenue teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure consistent brand representation across all marketing assets, events and customer communications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor campaign performance, analyze KPIs and ROI, and provide actionable insights to improve marketing effectiveness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay informed on industry trends, competitor movements and customer needs to inform product positioning and marketing strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the voice of the product in internal and external forums, contributing to webinars, events and customer engagements as a product subject matter expert.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performs other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Bring \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or diploma in Marketing, Communications, Business, or a related field, or equivalent combination of education and experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 5-7 years of experience in product marketing, preferably in B2B SaaS or technology sectors; experience in the public safety industry is a strong plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success in launching and scaling marketing campaigns that drive measurable business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of demand generation, buyer journeys and ABM strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional storytelling and communication skills, with the ability to simplify complex concepts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong project management skills and ability to juggle multiple priorities in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic thinker with a data-driven mindset and a bias for action.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative team player with experience influencing cross-functional stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in CRM, CMS and marketing automation platforms (Salesforce, Pardot/MCAE, Marketo preferred).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Adobe Creative Suite and Microsoft Office tools.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canada\u0026#39;s security screening process, please visit \u0026lt;a href=\u0026quot;https://www.canada.ca/en/public-services-procurement.html\u0026quot;\u0026gt;Public Services and Procurement Canada\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:peopleandculture@versaterm.com\u0026quot;\u0026gt;info@versaterm.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4031378008,"name":"Marketing \u0026 Communications (310)","child_ids":[],"parent_id":null}],"offices":[{"id":4026712008,"name":"Arizona (Mesa)","location":"Mesa, Arizona, United States","child_ids":[],"parent_id":null},{"id":4026713008,"name":"British Columbia (Vancouver)","location":"Vancouver, British Columbia, Canada","child_ids":[],"parent_id":null},{"id":4026762008,"name":"Canada (Remote)","location":null,"child_ids":[],"parent_id":null},{"id":4026716008,"name":"Ontario (Ottawa)","location":"Ottawa, Ontario, Canada","child_ids":[],"parent_id":null},{"id":4026763008,"name":"U.S. (Remote)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/versaterm/jobs/5192910008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4461503008,"location":{"name":"Mesa, Arizona, United States"},"metadata":[{"id":11806622008,"name":"Role Type","value":["Backfill"],"value_type":"multi_select"}],"id":5192910008,"updated_at":"2026-05-19T10:36:36-04:00","requisition_id":"2026066","title":"Product Marketing Manager ","company_name":"Versaterm","first_published":"2026-04-17T16:38:08-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;Versaterm is a global public safety solutions company helping agencies transform their organizations by providing innovative solutions, expertise and an unwavering dedication to customer service. We are on a journey to build a public safety technology platform that will enhance community safety by creating purposeful integrations across the public safety spectrum. We deliver intuitive tools developed for public safety agencies, forensic labs, court systems, schools and other institutions. Our selective growth strategy focuses on improving customer and user workflows for more efficient and effective operations, leading to better service and outcomes.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Product Marketing Manager is a pivotal role in shaping go-to-market strategies, driving product adoption and influencing revenue growth. They lead the development of compelling product positioning and messaging, orchestrate cross-functional initiatives and serve as a strategic partner to Sales, Product and Customer Success teams. This role demands a blend of strategic thinking, market insight, and executional excellence to deliver high-impact marketing programs across channels.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;They own the end-to-end lifecycle of marketing campaigns, from ideation to performance analysis, leveraging both account-based and traditional marketing approaches. They are responsible for creating solution-specific content, enabling sales teams and ensuring brand consistency across all touchpoints. As a subject matter expert, they stay ahead of industry trends and translate insights into actionable strategies that elevate our market presence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop differentiated product positioning and messaging frameworks that resonate with target audiences and support business growth across verticals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define product positioning and messaging that resonate with the target audience and ensure consistency across campaigns and sales enablement tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Product, Sales, Events and Operations to align marketing initiatives with business priorities and product roadmaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the design and execution of integrated, multi-channel marketing programs, with a focus on account-based marketing initiatives that align with sales to accelerate growth within target accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the adoption of AI-powered marketing, analytics and content strategies to enhance campaign performance, audience targeting, sales enablement and data-driven go-to-market execution while strengthening Versaterm’s position as an innovator in public safety technology.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and implement retention marketing programs to increase customer engagement, adoption and lifetime value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create high-impact content, including sales enablement tools, thought leadership assets, presentations and content tailored to buyer personas and stages of the funnel.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Sales Enablement to deliver playbooks, competitive intelligence and customer stories that empower revenue teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure consistent brand representation across all marketing assets, events and customer communications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor campaign performance, analyze KPIs and ROI, and provide actionable insights to improve marketing effectiveness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay informed on industry trends, competitor movements and customer needs to inform product positioning and marketing strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the voice of the product in internal and external forums, contributing to webinars, events and customer engagements as a product subject matter expert.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performs other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Bring \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or diploma in Marketing, Communications, Business, or a related field, or equivalent combination of education and experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 5-7 years of experience in product marketing, preferably in B2B SaaS or technology sectors; experience in the public safety industry is a strong plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success in launching and scaling marketing campaigns that drive measurable business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of demand generation, buyer journeys and ABM strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional storytelling and communication skills, with the ability to simplify complex concepts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong project management skills and ability to juggle multiple priorities in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic thinker with a data-driven mindset and a bias for action.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative team player with experience influencing cross-functional stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in CRM, CMS and marketing automation platforms (Salesforce, Pardot/MCAE, Marketo preferred).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Adobe Creative Suite and Microsoft Office tools.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Due to the nature of our work with public safety agencies, this position requires compliance with the FBI\u0026#39;s Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the \u0026lt;a href=\u0026quot;https://www.fbi.gov/services/cjis/cjis-security-policy-resource-center\u0026quot;\u0026gt;FBI\u0026#39;s CJIS Security Policy Resource Center\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:peopleandculture@versaterm.com\u0026quot;\u0026gt;info@versaterm.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4031378008,"name":"Marketing \u0026 Communications (310)","child_ids":[],"parent_id":null}],"offices":[{"id":4026712008,"name":"Arizona (Mesa)","location":"Mesa, Arizona, United States","child_ids":[],"parent_id":null},{"id":4026713008,"name":"British Columbia (Vancouver)","location":"Vancouver, British Columbia, Canada","child_ids":[],"parent_id":null},{"id":4026762008,"name":"Canada (Remote)","location":null,"child_ids":[],"parent_id":null},{"id":4026716008,"name":"Ontario (Ottawa)","location":"Ottawa, Ontario, Canada","child_ids":[],"parent_id":null},{"id":4026763008,"name":"U.S. (Remote)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/versaterm/jobs/5192789008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4461503008,"location":{"name":"Ottawa, Ontario, Canada"},"metadata":[{"id":11806622008,"name":"Role Type","value":["Backfill"],"value_type":"multi_select"}],"id":5192789008,"updated_at":"2026-05-19T10:36:36-04:00","requisition_id":"2026066","title":"Product Marketing Manager ","company_name":"Versaterm","first_published":"2026-04-17T16:06:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;Versaterm is a global public safety solutions company helping agencies transform their organizations by providing innovative solutions, expertise and an unwavering dedication to customer service. We are on a journey to build a public safety technology platform that will enhance community safety by creating purposeful integrations across the public safety spectrum. We deliver intuitive tools developed for public safety agencies, forensic labs, court systems, schools and other institutions. Our selective growth strategy focuses on improving customer and user workflows for more efficient and effective operations, leading to better service and outcomes.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Product Marketing Manager is a pivotal role in shaping go-to-market strategies, driving product adoption and influencing revenue growth. They lead the development of compelling product positioning and messaging, orchestrate cross-functional initiatives and serve as a strategic partner to Sales, Product and Customer Success teams. This role demands a blend of strategic thinking, market insight, and executional excellence to deliver high-impact marketing programs across channels.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;They own the end-to-end lifecycle of marketing campaigns, from ideation to performance analysis, leveraging both account-based and traditional marketing approaches. They are responsible for creating solution-specific content, enabling sales teams and ensuring brand consistency across all touchpoints. As a subject matter expert, they stay ahead of industry trends and translate insights into actionable strategies that elevate our market presence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop differentiated product positioning and messaging frameworks that resonate with target audiences and support business growth across verticals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define product positioning and messaging that resonate with the target audience and ensure consistency across campaigns and sales enablement tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Product, Sales, Events and Operations to align marketing initiatives with business priorities and product roadmaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the design and execution of integrated, multi-channel marketing programs, with a focus on account-based marketing initiatives that align with sales to accelerate growth within target accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the adoption of AI-powered marketing, analytics and content strategies to enhance campaign performance, audience targeting, sales enablement and data-driven go-to-market execution while strengthening Versaterm’s position as an innovator in public safety technology.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and implement retention marketing programs to increase customer engagement, adoption and lifetime value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create high-impact content, including sales enablement tools, thought leadership assets, presentations and content tailored to buyer personas and stages of the funnel.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Sales Enablement to deliver playbooks, competitive intelligence and customer stories that empower revenue teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure consistent brand representation across all marketing assets, events and customer communications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor campaign performance, analyze KPIs and ROI, and provide actionable insights to improve marketing effectiveness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay informed on industry trends, competitor movements and customer needs to inform product positioning and marketing strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the voice of the product in internal and external forums, contributing to webinars, events and customer engagements as a product subject matter expert.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performs other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Bring \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or diploma in Marketing, Communications, Business, or a related field, or equivalent combination of education and experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 5-7 years of experience in product marketing, preferably in B2B SaaS or technology sectors; experience in the public safety industry is a strong plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success in launching and scaling marketing campaigns that drive measurable business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of demand generation, buyer journeys and ABM strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional storytelling and communication skills, with the ability to simplify complex concepts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong project management skills and ability to juggle multiple priorities in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic thinker with a data-driven mindset and a bias for action.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative team player with experience influencing cross-functional stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in CRM, CMS and marketing automation platforms (Salesforce, Pardot/MCAE, Marketo preferred).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Adobe Creative Suite and Microsoft Office tools.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canada\u0026#39;s security screening process, please visit \u0026lt;a href=\u0026quot;https://www.canada.ca/en/public-services-procurement.html\u0026quot;\u0026gt;Public Services and Procurement Canada\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:peopleandculture@versaterm.com\u0026quot;\u0026gt;info@versaterm.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4031378008,"name":"Marketing \u0026 Communications (310)","child_ids":[],"parent_id":null}],"offices":[{"id":4026712008,"name":"Arizona (Mesa)","location":"Mesa, Arizona, United States","child_ids":[],"parent_id":null},{"id":4026713008,"name":"British Columbia (Vancouver)","location":"Vancouver, British Columbia, Canada","child_ids":[],"parent_id":null},{"id":4026762008,"name":"Canada (Remote)","location":null,"child_ids":[],"parent_id":null},{"id":4026716008,"name":"Ontario (Ottawa)","location":"Ottawa, Ontario, Canada","child_ids":[],"parent_id":null},{"id":4026763008,"name":"U.S. (Remote)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/versaterm/jobs/5192846008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4461503008,"location":{"name":"Vancouver, British Columbia, Canada"},"metadata":[{"id":11806622008,"name":"Role Type","value":["Backfill"],"value_type":"multi_select"}],"id":5192846008,"updated_at":"2026-05-19T10:36:36-04:00","requisition_id":"2026066","title":"Product Marketing Manager ","company_name":"Versaterm","first_published":"2026-04-17T16:09:48-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;Versaterm is a global public safety solutions company helping agencies transform their organizations by providing innovative solutions, expertise and an unwavering dedication to customer service. We are on a journey to build a public safety technology platform that will enhance community safety by creating purposeful integrations across the public safety spectrum. We deliver intuitive tools developed for public safety agencies, forensic labs, court systems, schools and other institutions. Our selective growth strategy focuses on improving customer and user workflows for more efficient and effective operations, leading to better service and outcomes.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Product Marketing Manager is a pivotal role in shaping go-to-market strategies, driving product adoption and influencing revenue growth. They lead the development of compelling product positioning and messaging, orchestrate cross-functional initiatives and serve as a strategic partner to Sales, Product and Customer Success teams. This role demands a blend of strategic thinking, market insight, and executional excellence to deliver high-impact marketing programs across channels.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;They own the end-to-end lifecycle of marketing campaigns, from ideation to performance analysis, leveraging both account-based and traditional marketing approaches. They are responsible for creating solution-specific content, enabling sales teams and ensuring brand consistency across all touchpoints. As a subject matter expert, they stay ahead of industry trends and translate insights into actionable strategies that elevate our market presence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop differentiated product positioning and messaging frameworks that resonate with target audiences and support business growth across verticals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define product positioning and messaging that resonate with the target audience and ensure consistency across campaigns and sales enablement tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Product, Sales, Events and Operations to align marketing initiatives with business priorities and product roadmaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the design and execution of integrated, multi-channel marketing programs, with a focus on account-based marketing initiatives that align with sales to accelerate growth within target accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the adoption of AI-powered marketing, analytics and content strategies to enhance campaign performance, audience targeting, sales enablement and data-driven go-to-market execution while strengthening Versaterm’s position as an innovator in public safety technology.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and implement retention marketing programs to increase customer engagement, adoption and lifetime value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create high-impact content, including sales enablement tools, thought leadership assets, presentations and content tailored to buyer personas and stages of the funnel.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Sales Enablement to deliver playbooks, competitive intelligence and customer stories that empower revenue teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure consistent brand representation across all marketing assets, events and customer communications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor campaign performance, analyze KPIs and ROI, and provide actionable insights to improve marketing effectiveness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay informed on industry trends, competitor movements and customer needs to inform product positioning and marketing strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the voice of the product in internal and external forums, contributing to webinars, events and customer engagements as a product subject matter expert.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performs other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Bring \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or diploma in Marketing, Communications, Business, or a related field, or equivalent combination of education and experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 5-7 years of experience in product marketing, preferably in B2B SaaS or technology sectors; experience in the public safety industry is a strong plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success in launching and scaling marketing campaigns that drive measurable business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of demand generation, buyer journeys and ABM strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional storytelling and communication skills, with the ability to simplify complex concepts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong project management skills and ability to juggle multiple priorities in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic thinker with a data-driven mindset and a bias for action.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative team player with experience influencing cross-functional stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in CRM, CMS and marketing automation platforms (Salesforce, Pardot/MCAE, Marketo preferred).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Adobe Creative Suite and Microsoft Office tools.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canada\u0026#39;s security screening process, please visit \u0026lt;a href=\u0026quot;https://www.canada.ca/en/public-services-procurement.html\u0026quot;\u0026gt;Public Services and Procurement Canada\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:peopleandculture@versaterm.com\u0026quot;\u0026gt;info@versaterm.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4031378008,"name":"Marketing \u0026 Communications (310)","child_ids":[],"parent_id":null}],"offices":[{"id":4026712008,"name":"Arizona (Mesa)","location":"Mesa, Arizona, United States","child_ids":[],"parent_id":null},{"id":4026713008,"name":"British Columbia (Vancouver)","location":"Vancouver, British Columbia, Canada","child_ids":[],"parent_id":null},{"id":4026762008,"name":"Canada (Remote)","location":null,"child_ids":[],"parent_id":null},{"id":4026716008,"name":"Ontario (Ottawa)","location":"Ottawa, Ontario, Canada","child_ids":[],"parent_id":null},{"id":4026763008,"name":"U.S. (Remote)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/versaterm/jobs/5192907008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4461503008,"location":{"name":"U.S. (Remote)"},"metadata":[{"id":11806622008,"name":"Role Type","value":["Backfill"],"value_type":"multi_select"}],"id":5192907008,"updated_at":"2026-05-19T10:36:36-04:00","requisition_id":"2026066","title":"Product Marketing Manager ","company_name":"Versaterm","first_published":"2026-04-17T16:35:45-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;Versaterm is a global public safety solutions company helping agencies transform their organizations by providing innovative solutions, expertise and an unwavering dedication to customer service. We are on a journey to build a public safety technology platform that will enhance community safety by creating purposeful integrations across the public safety spectrum. We deliver intuitive tools developed for public safety agencies, forensic labs, court systems, schools and other institutions. Our selective growth strategy focuses on improving customer and user workflows for more efficient and effective operations, leading to better service and outcomes.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Product Marketing Manager is a pivotal role in shaping go-to-market strategies, driving product adoption and influencing revenue growth. They lead the development of compelling product positioning and messaging, orchestrate cross-functional initiatives and serve as a strategic partner to Sales, Product and Customer Success teams. This role demands a blend of strategic thinking, market insight, and executional excellence to deliver high-impact marketing programs across channels.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;They own the end-to-end lifecycle of marketing campaigns, from ideation to performance analysis, leveraging both account-based and traditional marketing approaches. They are responsible for creating solution-specific content, enabling sales teams and ensuring brand consistency across all touchpoints. As a subject matter expert, they stay ahead of industry trends and translate insights into actionable strategies that elevate our market presence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop differentiated product positioning and messaging frameworks that resonate with target audiences and support business growth across verticals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define product positioning and messaging that resonate with the target audience and ensure consistency across campaigns and sales enablement tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Product, Sales, Events and Operations to align marketing initiatives with business priorities and product roadmaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the design and execution of integrated, multi-channel marketing programs, with a focus on account-based marketing initiatives that align with sales to accelerate growth within target accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the adoption of AI-powered marketing, analytics and content strategies to enhance campaign performance, audience targeting, sales enablement and data-driven go-to-market execution while strengthening Versaterm’s position as an innovator in public safety technology.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and implement retention marketing programs to increase customer engagement, adoption and lifetime value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create high-impact content, including sales enablement tools, thought leadership assets, presentations and content tailored to buyer personas and stages of the funnel.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Sales Enablement to deliver playbooks, competitive intelligence and customer stories that empower revenue teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure consistent brand representation across all marketing assets, events and customer communications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor campaign performance, analyze KPIs and ROI, and provide actionable insights to improve marketing effectiveness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay informed on industry trends, competitor movements and customer needs to inform product positioning and marketing strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the voice of the product in internal and external forums, contributing to webinars, events and customer engagements as a product subject matter expert.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performs other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Bring \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or diploma in Marketing, Communications, Business, or a related field, or equivalent combination of education and experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 5-7 years of experience in product marketing, preferably in B2B SaaS or technology sectors; experience in the public safety industry is a strong plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success in launching and scaling marketing campaigns that drive measurable business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of demand generation, buyer journeys and ABM strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional storytelling and communication skills, with the ability to simplify complex concepts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong project management skills and ability to juggle multiple priorities in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic thinker with a data-driven mindset and a bias for action.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative team player with experience influencing cross-functional stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in CRM, CMS and marketing automation platforms (Salesforce, Pardot/MCAE, Marketo preferred).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Adobe Creative Suite and Microsoft Office tools.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Due to the nature of our work with public safety agencies, this position requires compliance with the FBI\u0026#39;s Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the \u0026lt;a href=\u0026quot;https://www.fbi.gov/services/cjis/cjis-security-policy-resource-center\u0026quot;\u0026gt;FBI\u0026#39;s CJIS Security Policy Resource Center\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:peopleandculture@versaterm.com\u0026quot;\u0026gt;info@versaterm.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4031378008,"name":"Marketing \u0026 Communications (310)","child_ids":[],"parent_id":null}],"offices":[{"id":4026712008,"name":"Arizona (Mesa)","location":"Mesa, Arizona, United States","child_ids":[],"parent_id":null},{"id":4026713008,"name":"British Columbia (Vancouver)","location":"Vancouver, British Columbia, Canada","child_ids":[],"parent_id":null},{"id":4026762008,"name":"Canada (Remote)","location":null,"child_ids":[],"parent_id":null},{"id":4026716008,"name":"Ontario (Ottawa)","location":"Ottawa, Ontario, Canada","child_ids":[],"parent_id":null},{"id":4026763008,"name":"U.S. (Remote)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/versaterm/jobs/5200450008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4465054008,"location":{"name":"U.S. (Remote)"},"metadata":[{"id":11806622008,"name":"Role Type","value":["Planned"],"value_type":"multi_select"}],"id":5200450008,"updated_at":"2026-05-19T10:36:36-04:00","requisition_id":"2026069, 2026070","title":"Renewals Specialist I","company_name":"Versaterm","first_published":"2026-04-24T15:11:40-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;Versaterm is a global public safety solutions company helping agencies transform their organizations by providing innovative solutions, expertise and an unwavering dedication to customer service. We are on a journey to build a public safety technology platform that will enhance community safety by creating purposeful integrations across the public safety spectrum. We deliver intuitive tools developed for public safety agencies, forensic labs, court systems, schools and other institutions. Our selective growth strategy focuses on improving customer and user workflows for more efficient and effective operations, leading to better service and outcomes.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Renewals Specialist I owns the end‑to‑end renewal lifecycle, ensuring timely execution, pricing accuracy, and proactive contract and procurement planning across the customer base. This role partners closely with Customer Success, Sales, Legal, Finance, and customers to drive revenue retention, predictability, and long‑term customer continuity.\u0026amp;nbsp;The Renewals Specialist I plays a critical role in protecting recurring revenue by ensuring contracts are renewed on time, commercial terms are clearly understood, and renewal risk is identified and addressed well in advance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the renewal process from initiation through execution for assigned accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Initiate renewal cycles 120–180 days in advance, aligned to contract terms, procurement timelines, and customer requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage all renewal notifications, quotes, approvals, and Salesforce updates to ensure accuracy and visibility.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct annual renewal reviews in partnership with Customer Success, ensuring timelines, scope, and commercial terms are clearly understood.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track and manage all contract expiration dates and renewal milestones to prevent lapses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze active and legacy contracts to identify required updates, pricing changes, or structural improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and manage new Master Service Agreements (MSAs), service schedules, and amendments as older agreements expire.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Legal to ensure contract language aligns with current commercial, product, and risk standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a liaison between customers, Legal, and Customer Success on renewal terms, negotiation points, and required approvals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support structured procurement and renewal planning, particularly for customers with formal purchasing or public‑sector requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own renewal pricing execution, including price increases, discount management, and uplift strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Customer Success to assess renewal risk and develop mitigation strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively manage delinquent renewals and collaborate cross‑functionally to secure timely execution and payment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure renewal outcomes support broader retention, NRR, and revenue predictability goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with Customer Success Managers to align renewal strategy with account health, adoption, and sentiment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales on expansion‑adjacent renewals and handoffs where growth opportunities are identified.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Finance on billing alignment, forecasting, and revenue recognition considerations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with Legal to streamline approvals and reduce cycle time without compromising risk posture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain detailed documentation of renewal actions, owners, risks, and due dates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure all renewal data is accurately reflected in Salesforce and related systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate contract values, renewal amounts, uplift percentages, and term details for dashboards and reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adopt AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to continuous improvement of renewal processes, templates, and playbooks to improve efficiency and predictability.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;What You\u0026#39;ll Bring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Business Administration, Finance, Economics, Marketing, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3-5 years of experience in renewals, account operations, deal desk, customer success operations, or commercial account management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of recurring revenue models, retention metrics, and renewal forecasting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing renewals across mid‑market to enterprise accounts, including complex contracts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to read, interpret, and operationalize contracts, MSAs, amendments, and service schedules.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort partnering with Legal on negotiation points and contract revisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong judgment balancing customer experience with commercial and risk considerations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High attention to detail with the ability to manage multiple renewal cycles simultaneously.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills to assess pricing, uplift, and renewal trends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort working in Salesforce and related reporting tools; commitment to data accuracy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong oral and written communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage timelines, expectations, and follow‑ups across multiple stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative mindset with a strong sense of ownership and accountability.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note: \u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW225253978 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW225253978 BCX8\u0026quot;\u0026gt;Due to the nature of our work with public safety agencies, this position requires compliance with the FBI\u0026#39;s Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check.\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW225253978 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;Please note that specific customer contracts may impose\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW225253978 BCX8\u0026quot;\u0026gt;additional\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW225253978 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;security verification requirements. Obtaining and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW225253978 BCX8\u0026quot;\u0026gt;maintaining\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW225253978 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;a class=\u0026quot;Hyperlink SCXW225253978 BCX8\u0026quot; href=\u0026quot;https://www.fbi.gov/services/cjis/cjis-security-policy-resource-center\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;TextRun Underlined SCXW225253978 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW225253978 BCX8\u0026quot; data-ccp-charstyle=\u0026quot;Hyperlink\u0026quot;\u0026gt;FBI\u0026#39;s CJIS Security Policy Resource Center\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW225253978 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW225253978 BCX8\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:peopleandculture@versaterm.com\u0026quot;\u0026gt;info@versaterm.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4031380008,"name":"Partner Success (410)","child_ids":[],"parent_id":null}],"offices":[{"id":4026716008,"name":"Ontario (Ottawa)","location":"Ottawa, Ontario, Canada","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/versaterm/jobs/5200448008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4465054008,"location":{"name":"Mesa, Arizona, United States"},"metadata":[{"id":11806622008,"name":"Role Type","value":["Planned"],"value_type":"multi_select"}],"id":5200448008,"updated_at":"2026-05-19T10:36:36-04:00","requisition_id":"2026069, 2026070","title":"Renewals Specialist I","company_name":"Versaterm","first_published":"2026-04-24T15:09:45-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;Versaterm is a global public safety solutions company helping agencies transform their organizations by providing innovative solutions, expertise and an unwavering dedication to customer service. We are on a journey to build a public safety technology platform that will enhance community safety by creating purposeful integrations across the public safety spectrum. We deliver intuitive tools developed for public safety agencies, forensic labs, court systems, schools and other institutions. Our selective growth strategy focuses on improving customer and user workflows for more efficient and effective operations, leading to better service and outcomes.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Renewals Specialist I owns the end‑to‑end renewal lifecycle, ensuring timely execution, pricing accuracy, and proactive contract and procurement planning across the customer base. This role partners closely with Customer Success, Sales, Legal, Finance, and customers to drive revenue retention, predictability, and long‑term customer continuity.\u0026amp;nbsp;The Renewals Specialist I plays a critical role in protecting recurring revenue by ensuring contracts are renewed on time, commercial terms are clearly understood, and renewal risk is identified and addressed well in advance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the renewal process from initiation through execution for assigned accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Initiate renewal cycles 120–180 days in advance, aligned to contract terms, procurement timelines, and customer requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage all renewal notifications, quotes, approvals, and Salesforce updates to ensure accuracy and visibility.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct annual renewal reviews in partnership with Customer Success, ensuring timelines, scope, and commercial terms are clearly understood.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track and manage all contract expiration dates and renewal milestones to prevent lapses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze active and legacy contracts to identify required updates, pricing changes, or structural improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and manage new Master Service Agreements (MSAs), service schedules, and amendments as older agreements expire.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Legal to ensure contract language aligns with current commercial, product, and risk standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a liaison between customers, Legal, and Customer Success on renewal terms, negotiation points, and required approvals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support structured procurement and renewal planning, particularly for customers with formal purchasing or public‑sector requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own renewal pricing execution, including price increases, discount management, and uplift strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Customer Success to assess renewal risk and develop mitigation strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively manage delinquent renewals and collaborate cross‑functionally to secure timely execution and payment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure renewal outcomes support broader retention, NRR, and revenue predictability goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with Customer Success Managers to align renewal strategy with account health, adoption, and sentiment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales on expansion‑adjacent renewals and handoffs where growth opportunities are identified.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Finance on billing alignment, forecasting, and revenue recognition considerations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with Legal to streamline approvals and reduce cycle time without compromising risk posture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain detailed documentation of renewal actions, owners, risks, and due dates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure all renewal data is accurately reflected in Salesforce and related systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate contract values, renewal amounts, uplift percentages, and term details for dashboards and reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adopt AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to continuous improvement of renewal processes, templates, and playbooks to improve efficiency and predictability.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;What You\u0026#39;ll Bring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Business Administration, Finance, Economics, Marketing, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3-5 years of experience in renewals, account operations, deal desk, customer success operations, or commercial account management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of recurring revenue models, retention metrics, and renewal forecasting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing renewals across mid‑market to enterprise accounts, including complex contracts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to read, interpret, and operationalize contracts, MSAs, amendments, and service schedules.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort partnering with Legal on negotiation points and contract revisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong judgment balancing customer experience with commercial and risk considerations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High attention to detail with the ability to manage multiple renewal cycles simultaneously.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills to assess pricing, uplift, and renewal trends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort working in Salesforce and related reporting tools; commitment to data accuracy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong oral and written communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage timelines, expectations, and follow‑ups across multiple stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative mindset with a strong sense of ownership and accountability.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note: \u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW225253978 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW225253978 BCX8\u0026quot;\u0026gt;Due to the nature of our work with public safety agencies, this position requires compliance with the FBI\u0026#39;s Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check.\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW225253978 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;Please note that specific customer contracts may impose\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW225253978 BCX8\u0026quot;\u0026gt;additional\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW225253978 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;security verification requirements. Obtaining and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW225253978 BCX8\u0026quot;\u0026gt;maintaining\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW225253978 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;a class=\u0026quot;Hyperlink SCXW225253978 BCX8\u0026quot; href=\u0026quot;https://www.fbi.gov/services/cjis/cjis-security-policy-resource-center\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;TextRun Underlined SCXW225253978 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW225253978 BCX8\u0026quot; data-ccp-charstyle=\u0026quot;Hyperlink\u0026quot;\u0026gt;FBI\u0026#39;s CJIS Security Policy Resource Center\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW225253978 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW225253978 BCX8\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:peopleandculture@versaterm.com\u0026quot;\u0026gt;info@versaterm.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4031380008,"name":"Partner Success (410)","child_ids":[],"parent_id":null}],"offices":[{"id":4026716008,"name":"Ontario (Ottawa)","location":"Ottawa, Ontario, Canada","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/versaterm/jobs/5200417008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4465054008,"location":{"name":"Ottawa, Ontario, Canada"},"metadata":[{"id":11806622008,"name":"Role Type","value":["Planned"],"value_type":"multi_select"}],"id":5200417008,"updated_at":"2026-05-28T14:31:24-04:00","requisition_id":"2026069, 2026070","title":"Renewals Specialist I","company_name":"Versaterm","first_published":"2026-04-24T15:05:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;Versaterm is a global public safety solutions company helping agencies transform their organizations by providing innovative solutions, expertise and an unwavering dedication to customer service. We are on a journey to build a public safety technology platform that will enhance community safety by creating purposeful integrations across the public safety spectrum. We deliver intuitive tools developed for public safety agencies, forensic labs, court systems, schools and other institutions. Our selective growth strategy focuses on improving customer and user workflows for more efficient and effective operations, leading to better service and outcomes.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Renewals Specialist I owns the end‑to‑end renewal lifecycle, ensuring timely execution, pricing accuracy, and proactive contract and procurement planning across the customer base. This role partners closely with Customer Success, Sales, Legal, Finance, and customers to drive revenue retention, predictability, and long‑term customer continuity.\u0026amp;nbsp;The Renewals Specialist I plays a critical role in protecting recurring revenue by ensuring contracts are renewed on time, commercial terms are clearly understood, and renewal risk is identified and addressed well in advance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the renewal process from initiation through execution for assigned accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Initiate renewal cycles 120–180 days in advance, aligned to contract terms, procurement timelines, and customer requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage all renewal notifications, quotes, approvals, and Salesforce updates to ensure accuracy and visibility.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct annual renewal reviews in partnership with Customer Success, ensuring timelines, scope, and commercial terms are clearly understood.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track and manage all contract expiration dates and renewal milestones to prevent lapses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze active and legacy contracts to identify required updates, pricing changes, or structural improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and manage new Master Service Agreements (MSAs), service schedules, and amendments as older agreements expire.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Legal to ensure contract language aligns with current commercial, product, and risk standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a liaison between customers, Legal, and Customer Success on renewal terms, negotiation points, and required approvals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support structured procurement and renewal planning, particularly for customers with formal purchasing or public‑sector requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own renewal pricing execution, including price increases, discount management, and uplift strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Customer Success to assess renewal risk and develop mitigation strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively manage delinquent renewals and collaborate cross‑functionally to secure timely execution and payment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure renewal outcomes support broader retention, NRR, and revenue predictability goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with Customer Success Managers to align renewal strategy with account health, adoption, and sentiment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales on expansion‑adjacent renewals and handoffs where growth opportunities are identified.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Finance on billing alignment, forecasting, and revenue recognition considerations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with Legal to streamline approvals and reduce cycle time without compromising risk posture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain detailed documentation of renewal actions, owners, risks, and due dates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure all renewal data is accurately reflected in Salesforce and related systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate contract values, renewal amounts, uplift percentages, and term details for dashboards and reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adopt AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to continuous improvement of renewal processes, templates, and playbooks to improve efficiency and predictability.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;What You\u0026#39;ll Bring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Business Administration, Finance, Economics, Marketing, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3-5 years of experience in renewals, account operations, deal desk, customer success operations, or commercial account management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of recurring revenue models, retention metrics, and renewal forecasting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing renewals across mid‑market to enterprise accounts, including complex contracts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to read, interpret, and operationalize contracts, MSAs, amendments, and service schedules.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort partnering with Legal on negotiation points and contract revisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong judgment balancing customer experience with commercial and risk considerations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High attention to detail with the ability to manage multiple renewal cycles simultaneously.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills to assess pricing, uplift, and renewal trends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort working in Salesforce and related reporting tools; commitment to data accuracy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong oral and written communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage timelines, expectations, and follow‑ups across multiple stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative mindset with a strong sense of ownership and accountability.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note: \u0026lt;/strong\u0026gt;This position requires security clearances due to the nature of our work with public safety agencies. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance from the Government of Canada. Additionally, candidates must comply with the FBI\u0026#39;s Criminal Justice Information Services (CJIS) Security Policy and pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.canada.ca/en/public-services-procurement.html\u0026quot;\u0026gt;Public Services and Procurement Canada\u0026lt;/a\u0026gt;\u0026amp;nbsp;for Reliability clearance details and the\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.fbi.gov/services/cjis/cjis-security-policy-resource-center\u0026quot;\u0026gt;FBI\u0026#39;s CJIS Security Policy Resource Center\u0026lt;/a\u0026gt; for CJIS requirements.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:peopleandculture@versaterm.com\u0026quot;\u0026gt;info@versaterm.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4031380008,"name":"Partner Success (410)","child_ids":[],"parent_id":null}],"offices":[{"id":4026716008,"name":"Ontario (Ottawa)","location":"Ottawa, Ontario, Canada","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/versaterm/jobs/5141160008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4437699008,"location":{"name":"Canada (Remote); Ottawa, Ontario, Canada"},"metadata":[{"id":11806622008,"name":"Role Type","value":["Backfill"],"value_type":"multi_select"}],"id":5141160008,"updated_at":"2026-05-19T10:36:36-04:00","requisition_id":"2026016","title":"Senior People and Culture Business Partner","company_name":"Versaterm","first_published":"2026-03-05T13:52:22-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;Versaterm is a global public safety solutions company helping agencies transform their organizations by providing innovative solutions, expertise and an unwavering dedication to customer service. We are on a journey to build a public safety technology platform that will enhance community safety by creating purposeful integrations across the public safety spectrum. We deliver intuitive tools developed for public safety agencies, forensic labs, court systems, schools and other institutions. Our selective growth strategy focuses on improving customer and user workflows for more efficient and effective operations, leading to better service and outcomes.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Senior People \u0026amp;amp; Culture Business Partner is a strategic advisor and trusted coach to leaders, driving people strategies that accelerate revenue growth, strengthen customer impact, and scale high-performing commercial teams across Versaterm.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role works in deep partnership with Sales, Marketing, Customer Success, and Revenue Operations leadership to design and execute people strategies aligned to pipeline growth, market expansion, and customer retention objectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role brings deep expertise in organizational design, leadership capability, performance enablement, and change management within high-growth commercial environments. You will lead efforst to translate GTM strastegy into integrated people plans that enable agility, accountability, and measurable business results.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a senior member of the People \u0026amp;amp; Culture team, this role influences decision-making through data-driven insights and ensures alignment with Versaterm’s cultural principles.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;This job posting is being used to fill an existing vacancy.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Partner with GTM senior leaders to diagnose organizational needs and design scalable people strategies that drive revenue growth, customer retention, and market expansion.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Align workforce planning with pipeline forecasts, territory design, market expansion strategies, and capacity models to ensure the right talent is in place to achieve commercial targets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Lead complex cross-functional initiatives impacting GTM functions, such as sales org design, compensation structure alignment, M\u0026amp;amp;A integration, go-to-market restructuring, or talent planning across multiple revenue teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Provide strategic coaching to commercial leaders on performance management, leadership effectiveness, team engagement, and building high-performing, accountable sales and customer teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Use people analytics, engagement data, attrition trends, and performance metrics (e.g., quota attainment, ramp time, retention) to inform strategic recommendations and measure impact.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Partner closely with COEs (Talent Development, Talent Acquisition, Total Rewards) to design programs tailored to GTM needs, including incentive plan alignment, sales leadership development, and strategic hiring for growth markets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Lead change management strategies that support evolving GTM models, ensuring alignment between commercial priorities, culture, and people practices.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Support annual compensation planning, performance cycles, and talent reviews with a focus on pay-for-performance, fairness, transparency, and future leadership pipeline readiness within revenue teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Serve as a coach and mentor to People \u0026amp;amp; Culture Business Partners, strengthening capability in supporting high-growth, performance-driven environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Act as a cultural ambassador—promoting Versaterm’s principles while reinforcing a growth mindset, accountability, collaboration, and customer-centricity across GTM functions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Perform other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Bring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Bachelor’s degree in Business, Human Resources, or related field (Master’s or HR designation preferred).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· 7+ years of progressive HR experience, with at least 4 years in a consultative HR Business Partner capacity supporting revenue-generating or customer-facing teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Demonstrated success partnering with Sales, Marketing, or Customer Success leaders in scaling teams, improving performance, and driving measurable business outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Expertise in workforce planning, sales org design, performance enablement, and leadership development within growth-oriented environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Strong business acumen with the ability to connect people strategy to revenue metrics and commercial performance indicators.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Proven ability to influence and build credibility with senior commercial leaders.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Experience in fast-paced, growth-oriented, or technology-driven environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Deep understanding of employment legislation and HR practices in both Canada and the U.S.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;· Demonstrated use of AI-enabled tools to support performance management, talent reviews, and workforce planning, improving the quality and speed of people-related decisions.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note:\u0026lt;/strong\u0026gt; T\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;his position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;maintain\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;a Reliability security clearance. Please note that specific customer contracts may impose\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;additional\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;security verification requirements. Obtaining and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;maintaining\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;all required security clearances is a condition of employment. For more information on the Government of Canada\u0026#39;s security screening process, please visit\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;a class=\u0026quot;Hyperlink SCXW82338551 BCX8\u0026quot; href=\u0026quot;https://www.canada.ca/en/public-services-procurement.html\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;TextRun Underlined SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot; data-ccp-charstyle=\u0026quot;Hyperlink\u0026quot;\u0026gt;Public Services and Procurement Canada\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:peopleandculture@versaterm.com\u0026quot;\u0026gt;info@versaterm.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4031382008,"name":"People \u0026 Culture (210)","child_ids":[],"parent_id":null}],"offices":[{"id":4026716008,"name":"Ontario (Ottawa)","location":"Ottawa, Ontario, Canada","child_ids":[],"parent_id":null},{"id":4026763008,"name":"U.S. (Remote)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/versaterm/jobs/5141161008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4437699008,"location":{"name":"U.S. (Remote)"},"metadata":[{"id":11806622008,"name":"Role Type","value":["Backfill"],"value_type":"multi_select"}],"id":5141161008,"updated_at":"2026-05-19T10:36:36-04:00","requisition_id":"2026016","title":"Senior People and Culture Business Partner ","company_name":"Versaterm","first_published":"2026-03-05T13:58:55-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;Versaterm is a global public safety solutions company helping agencies transform their organizations by providing innovative solutions, expertise and an unwavering dedication to customer service. We are on a journey to build a public safety technology platform that will enhance community safety by creating purposeful integrations across the public safety spectrum. We deliver intuitive tools developed for public safety agencies, forensic labs, court systems, schools and other institutions. Our selective growth strategy focuses on improving customer and user workflows for more efficient and effective operations, leading to better service and outcomes.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Senior People \u0026amp;amp; Culture Business Partner is a strategic advisor and trusted coach to leaders, driving people strategies that accelerate revenue growth, strengthen customer impact, and scale high-performing commercial teams across Versaterm.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role works in deep partnership with Sales, Marketing, Customer Success, and Revenue Operations leadership to design and execute people strategies aligned to pipeline growth, market expansion, and customer retention objectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role brings deep expertise in organizational design, leadership capability, performance enablement, and change management within high-growth commercial environments. You will lead efforst to translate GTM strastegy into integrated people plans that enable agility, accountability, and measurable business results.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a senior member of the People \u0026amp;amp; Culture team, this role influences decision-making through data-driven insights and ensures alignment with Versaterm’s cultural principles.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;This job posting is being used to fill an existing vacancy.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Partner with GTM senior leaders to diagnose organizational needs and design scalable people strategies that drive revenue growth, customer retention, and market expansion.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Align workforce planning with pipeline forecasts, territory design, market expansion strategies, and capacity models to ensure the right talent is in place to achieve commercial targets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Lead complex cross-functional initiatives impacting GTM functions, such as sales org design, compensation structure alignment, M\u0026amp;amp;A integration, go-to-market restructuring, or talent planning across multiple revenue teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Provide strategic coaching to commercial leaders on performance management, leadership effectiveness, team engagement, and building high-performing, accountable sales and customer teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Use people analytics, engagement data, attrition trends, and performance metrics (e.g., quota attainment, ramp time, retention) to inform strategic recommendations and measure impact.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Partner closely with COEs (Talent Development, Talent Acquisition, Total Rewards) to design programs tailored to GTM needs, including incentive plan alignment, sales leadership development, and strategic hiring for growth markets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Lead change management strategies that support evolving GTM models, ensuring alignment between commercial priorities, culture, and people practices.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Support annual compensation planning, performance cycles, and talent reviews with a focus on pay-for-performance, fairness, transparency, and future leadership pipeline readiness within revenue teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Serve as a coach and mentor to People \u0026amp;amp; Culture Business Partners, strengthening capability in supporting high-growth, performance-driven environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Act as a cultural ambassador—promoting Versaterm’s principles while reinforcing a growth mindset, accountability, collaboration, and customer-centricity across GTM functions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Perform other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Bring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Bachelor’s degree in Business, Human Resources, or related field (Master’s or HR designation preferred).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· 7+ years of progressive HR experience, with at least 4 years in a consultative HR Business Partner capacity supporting revenue-generating or customer-facing teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Demonstrated success partnering with Sales, Marketing, or Customer Success leaders in scaling teams, improving performance, and driving measurable business outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Expertise in workforce planning, sales org design, performance enablement, and leadership development within growth-oriented environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Strong business acumen with the ability to connect people strategy to revenue metrics and commercial performance indicators.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Proven ability to influence and build credibility with senior commercial leaders.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Experience in fast-paced, growth-oriented, or technology-driven environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Deep understanding of employment legislation and HR practices in both Canada and the U.S.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;· Demonstrated use of AI-enabled tools to support performance management, talent reviews, and workforce planning, improving the quality and speed of people-related decisions.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note:\u0026lt;/strong\u0026gt; \u0026lt;span class=\u0026quot;TextRun SCXW17292829 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot;\u0026gt;Due to the nature of our work with public safety agencies, this position requires compliance with the FBI\u0026#39;s Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check.\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;Please note that specific customer contracts may impose\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot;\u0026gt;additional\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;security verification requirements. Obtaining and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot;\u0026gt;maintaining\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;a class=\u0026quot;Hyperlink SCXW17292829 BCX8\u0026quot; href=\u0026quot;https://www.fbi.gov/services/cjis/cjis-security-policy-resource-center\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;TextRun Underlined SCXW17292829 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot; data-ccp-charstyle=\u0026quot;Hyperlink\u0026quot;\u0026gt;FBI\u0026#39;s CJIS Security Policy Resource Center\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW17292829 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW17292829 BCX8\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;EOP SCXW17292829 BCX8\u0026quot; data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:peopleandculture@versaterm.com\u0026quot;\u0026gt;info@versaterm.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4031382008,"name":"People \u0026 Culture (210)","child_ids":[],"parent_id":null}],"offices":[{"id":4026716008,"name":"Ontario (Ottawa)","location":"Ottawa, Ontario, Canada","child_ids":[],"parent_id":null},{"id":4026763008,"name":"U.S. (Remote)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/versaterm/jobs/5186473008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":4458410008,"location":{"name":"U.S. (Remote)"},"metadata":[{"id":11806622008,"name":"Role Type","value":["Planned"],"value_type":"multi_select"}],"id":5186473008,"updated_at":"2026-05-19T10:36:36-04:00","requisition_id":"2026064","title":"Senior Product Manager – Professional Standards ","company_name":"Versaterm","first_published":"2026-04-13T11:50:27-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;Versaterm is a global public safety solutions company helping agencies transform their organizations by providing innovative solutions, expertise and an unwavering dedication to customer service. We are on a journey to build a public safety technology platform that will enhance community safety by creating purposeful integrations across the public safety spectrum. We deliver intuitive tools developed for public safety agencies, forensic labs, court systems, schools and other institutions. Our selective growth strategy focuses on improving customer and user workflows for more efficient and effective operations, leading to better service and outcomes.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;As a Senior Product Manager, you will help shape the standards and wellness ecosystem that enables public safety to maintain public trust and a high-performance culture through a robust standards accountability process and provide proactive support of their first responders.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you set strategic direction and drive complex feature prioritization and adoption across teams. You will own the product\u0026#39;s P\u0026amp;amp;L and pricing strategies, working closely with customers, marketing, designers, and engineers to deliver solutions that simplify complex workflows and enhance community safety. This position is both strategic and hands-on — balancing long-term product direction with day-to-day prioritization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Setting Strategy\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define the product\u0026#39;s vision and long-term strategic direction, ensuring alignment with company objectives and customer needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clearly articulate the business case and customer value for each initiative or feature.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead strategic planning by identifying major areas of investment, building business cases, and securing internal approvals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the recognized subject matter expert on the product, the market, technology trends, and the competitive landscape.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use P\u0026amp;amp;L insights to guide roadmap prioritization, ensuring financial targets are considered.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Defining the Roadmap\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Translate product strategy into actionable plans, determining what to build and when to release it.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain both a detailed development roadmap for internal teams and a high-level roadmap for executives and customers.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gather input from customers, internal stakeholders, market research, and industry insights.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with engineering, design, and cross-functional teams to ensure delivery that meets market needs and quality standards.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish pricing strategies, define core product positioning and messaging, and drive go-to-market launch plans.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Evaluating and Prioritizing Features\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collect, develop, and curate ideas from customers, sales, and internal stakeholders for the backlog.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize features by balancing user value, development effort, time to market, and competitive differentiation.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track and evaluate product performance including sales, feature adoption, and user satisfaction.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run trials, pilots, and MVPs to validate assumptions and refine the product before broader launches.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform ongoing market and competitor research.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Analyzing and Evaluating \u0026amp;nbsp; \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Track and evaluate product market performance including sales, renewals, and win/loss data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track and evaluate product financial performance including revenue, operational costs, and P\u0026amp;amp;L impact.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track feature adoption, usability, and user satisfaction to drive continuous improvement.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Stakeholders and Key Work Partners\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate internally with engineering, design, sales, marketing, partner success, support, implementation, finance, legal, and the leadership team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage externally with customers, end-users, and partners to gather feedback, build relationships, and deliver demos.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote the product through training, sales enablement, webinars, newsletters, and direct customer interactions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a product evangelist and build trust as a leader across the business.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Bring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Required Qualifications:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Engineering, Business, or related field. Advanced degree or relevant certifications (e.g., Pragmatic Marketing, CSPO) are a plus.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 7 years of product management experience within a software organization.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with pricing strategies, business cases, and P\u0026amp;amp;Ls.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing and executing modernization strategies, including transitioning legacy solutions to cloud-based architectures.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience establishing value propositions, product messaging, and go-to-market strategies.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience overseeing all elements of the product development lifecycle.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of Agile frameworks, and AI centric development with Claude Code.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly effective cross-functional team management and the ability to influence up, down, and across the organization.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional writing, editing, and presentation skills.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational skills and attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Asset Qualifications:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Aha! Product Management software.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with software engineering concepts such as APIs, databases, cloud platforms, and mobile apps.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to leverage AI technologies to enhance product capabilities or operational efficiency. \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Public Safety professional standards, wellness or Case Management Systems (CMS).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adopt AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Due to the nature of our work with public safety agencies, this position requires compliance with the FBI\u0026#39;s Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the FBI\u0026#39;s CJIS Security Policy Resource Center.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:peopleandculture@versaterm.com\u0026quot;\u0026gt;info@versaterm.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4031383008,"name":"Product \u0026 Strategy (400)","child_ids":[],"parent_id":null}],"offices":[{"id":4026712008,"name":"Arizona (Mesa)","location":"Mesa, Arizona, United States","child_ids":[],"parent_id":null},{"id":4026716008,"name":"Ontario (Ottawa)","location":"Ottawa, Ontario, Canada","child_ids":[],"parent_id":null},{"id":4026763008,"name":"U.S. (Remote)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/versaterm/jobs/5187126008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":4458410008,"location":{"name":"Canada (Remote)"},"metadata":[{"id":11806622008,"name":"Role Type","value":["Planned"],"value_type":"multi_select"}],"id":5187126008,"updated_at":"2026-05-19T10:36:36-04:00","requisition_id":"2026064","title":"Senior Product Manager – Professional Standards ","company_name":"Versaterm","first_published":"2026-04-13T15:40:20-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;Versaterm is a global public safety solutions company helping agencies transform their organizations by providing innovative solutions, expertise and an unwavering dedication to customer service. We are on a journey to build a public safety technology platform that will enhance community safety by creating purposeful integrations across the public safety spectrum. We deliver intuitive tools developed for public safety agencies, forensic labs, court systems, schools and other institutions. Our selective growth strategy focuses on improving customer and user workflows for more efficient and effective operations, leading to better service and outcomes.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;As a Senior Product Manager, you will help shape the standards and wellness ecosystem that enables public safety to maintain public trust and a high-performance culture through a robust standards accountability process and provide proactive support of their first responders.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you set strategic direction and drive complex feature prioritization and adoption across teams. You will own the product\u0026#39;s P\u0026amp;amp;L and pricing strategies, working closely with customers, marketing, designers, and engineers to deliver solutions that simplify complex workflows and enhance community safety. This position is both strategic and hands-on — balancing long-term product direction with day-to-day prioritization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Setting Strategy\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define the product\u0026#39;s vision and long-term strategic direction, ensuring alignment with company objectives and customer needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clearly articulate the business case and customer value for each initiative or feature.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead strategic planning by identifying major areas of investment, building business cases, and securing internal approvals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the recognized subject matter expert on the product, the market, technology trends, and the competitive landscape.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use P\u0026amp;amp;L insights to guide roadmap prioritization, ensuring financial targets are considered.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Defining the Roadmap\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Translate product strategy into actionable plans, determining what to build and when to release it.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain both a detailed development roadmap for internal teams and a high-level roadmap for executives and customers.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gather input from customers, internal stakeholders, market research, and industry insights.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with engineering, design, and cross-functional teams to ensure delivery that meets market needs and quality standards.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish pricing strategies, define core product positioning and messaging, and drive go-to-market launch plans.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Evaluating and Prioritizing Features\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collect, develop, and curate ideas from customers, sales, and internal stakeholders for the backlog.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize features by balancing user value, development effort, time to market, and competitive differentiation.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track and evaluate product performance including sales, feature adoption, and user satisfaction.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run trials, pilots, and MVPs to validate assumptions and refine the product before broader launches.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform ongoing market and competitor research.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Analyzing and Evaluating \u0026amp;nbsp; \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Track and evaluate product market performance including sales, renewals, and win/loss data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track and evaluate product financial performance including revenue, operational costs, and P\u0026amp;amp;L impact.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track feature adoption, usability, and user satisfaction to drive continuous improvement.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Stakeholders and Key Work Partners\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate internally with engineering, design, sales, marketing, partner success, support, implementation, finance, legal, and the leadership team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage externally with customers, end-users, and partners to gather feedback, build relationships, and deliver demos.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote the product through training, sales enablement, webinars, newsletters, and direct customer interactions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a product evangelist and build trust as a leader across the business.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Bring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Required Qualifications:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Engineering, Business, or related field. Advanced degree or relevant certifications (e.g., Pragmatic Marketing, CSPO) are a plus.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 7 years of product management experience within a software organization.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with pricing strategies, business cases, and P\u0026amp;amp;Ls.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing and executing modernization strategies, including transitioning legacy solutions to cloud-based architectures.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience establishing value propositions, product messaging, and go-to-market strategies.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience overseeing all elements of the product development lifecycle.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of Agile frameworks, and AI centric development with Claude Code.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly effective cross-functional team management and the ability to influence up, down, and across the organization.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional writing, editing, and presentation skills.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational skills and attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adopt AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Asset Qualifications:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Aha! Product Management software.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with software engineering concepts such as APIs, databases, cloud platforms, and mobile apps.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to leverage AI technologies to enhance product capabilities or operational efficiency. \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Public Safety professional standards, wellness or Case Management Systems (CMS).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canada\u0026#39;s security screening process, please visit Public Services and Procurement Canada.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:peopleandculture@versaterm.com\u0026quot;\u0026gt;info@versaterm.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4031383008,"name":"Product \u0026 Strategy (400)","child_ids":[],"parent_id":null}],"offices":[{"id":4026712008,"name":"Arizona (Mesa)","location":"Mesa, Arizona, United States","child_ids":[],"parent_id":null},{"id":4026716008,"name":"Ontario (Ottawa)","location":"Ottawa, Ontario, Canada","child_ids":[],"parent_id":null},{"id":4026763008,"name":"U.S. (Remote)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/versaterm/jobs/5187136008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":4458410008,"location":{"name":"Vancouver, British Columbia, Canada"},"metadata":[{"id":11806622008,"name":"Role Type","value":["Planned"],"value_type":"multi_select"}],"id":5187136008,"updated_at":"2026-05-19T10:36:36-04:00","requisition_id":"2026064","title":"Senior Product Manager – Professional Standards ","company_name":"Versaterm","first_published":"2026-04-13T15:43:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;Versaterm is a global public safety solutions company helping agencies transform their organizations by providing innovative solutions, expertise and an unwavering dedication to customer service. We are on a journey to build a public safety technology platform that will enhance community safety by creating purposeful integrations across the public safety spectrum. We deliver intuitive tools developed for public safety agencies, forensic labs, court systems, schools and other institutions. Our selective growth strategy focuses on improving customer and user workflows for more efficient and effective operations, leading to better service and outcomes.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;As a Senior Product Manager, you will help shape the standards and wellness ecosystem that enables public safety to maintain public trust and a high-performance culture through a robust standards accountability process and provide proactive support of their first responders.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you set strategic direction and drive complex feature prioritization and adoption across teams. You will own the product\u0026#39;s P\u0026amp;amp;L and pricing strategies, working closely with customers, marketing, designers, and engineers to deliver solutions that simplify complex workflows and enhance community safety. This position is both strategic and hands-on — balancing long-term product direction with day-to-day prioritization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Setting Strategy\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define the product\u0026#39;s vision and long-term strategic direction, ensuring alignment with company objectives and customer needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clearly articulate the business case and customer value for each initiative or feature.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead strategic planning by identifying major areas of investment, building business cases, and securing internal approvals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the recognized subject matter expert on the product, the market, technology trends, and the competitive landscape.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use P\u0026amp;amp;L insights to guide roadmap prioritization, ensuring financial targets are considered.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Defining the Roadmap\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Translate product strategy into actionable plans, determining what to build and when to release it.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain both a detailed development roadmap for internal teams and a high-level roadmap for executives and customers.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gather input from customers, internal stakeholders, market research, and industry insights.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with engineering, design, and cross-functional teams to ensure delivery that meets market needs and quality standards.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish pricing strategies, define core product positioning and messaging, and drive go-to-market launch plans.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Evaluating and Prioritizing Features\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collect, develop, and curate ideas from customers, sales, and internal stakeholders for the backlog.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize features by balancing user value, development effort, time to market, and competitive differentiation.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track and evaluate product performance including sales, feature adoption, and user satisfaction.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run trials, pilots, and MVPs to validate assumptions and refine the product before broader launches.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform ongoing market and competitor research.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Analyzing and Evaluating \u0026amp;nbsp; \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Track and evaluate product market performance including sales, renewals, and win/loss data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track and evaluate product financial performance including revenue, operational costs, and P\u0026amp;amp;L impact.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track feature adoption, usability, and user satisfaction to drive continuous improvement.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Stakeholders and Key Work Partners\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate internally with engineering, design, sales, marketing, partner success, support, implementation, finance, legal, and the leadership team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage externally with customers, end-users, and partners to gather feedback, build relationships, and deliver demos.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote the product through training, sales enablement, webinars, newsletters, and direct customer interactions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a product evangelist and build trust as a leader across the business.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Bring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Required Qualifications:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Engineering, Business, or related field. Advanced degree or relevant certifications (e.g., Pragmatic Marketing, CSPO) are a plus.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 7 years of product management experience within a software organization.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with pricing strategies, business cases, and P\u0026amp;amp;Ls.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing and executing modernization strategies, including transitioning legacy solutions to cloud-based architectures.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience establishing value propositions, product messaging, and go-to-market strategies.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience overseeing all elements of the product development lifecycle.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of Agile frameworks, and AI centric development with Claude Code.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly effective cross-functional team management and the ability to influence up, down, and across the organization.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional writing, editing, and presentation skills.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational skills and attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adopt AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Asset Qualifications:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Aha! Product Management software.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with software engineering concepts such as APIs, databases, cloud platforms, and mobile apps.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to leverage AI technologies to enhance product capabilities or operational efficiency. \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Public Safety professional standards, wellness or Case Management Systems (CMS).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canada\u0026#39;s security screening process, please visit Public Services and Procurement Canada.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:peopleandculture@versaterm.com\u0026quot;\u0026gt;info@versaterm.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4031383008,"name":"Product \u0026 Strategy (400)","child_ids":[],"parent_id":null}],"offices":[{"id":4026712008,"name":"Arizona (Mesa)","location":"Mesa, Arizona, United States","child_ids":[],"parent_id":null},{"id":4026716008,"name":"Ontario (Ottawa)","location":"Ottawa, Ontario, Canada","child_ids":[],"parent_id":null},{"id":4026763008,"name":"U.S. (Remote)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/versaterm/jobs/5186617008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":4458410008,"location":{"name":"Ottawa, Ontario, Canada"},"metadata":[{"id":11806622008,"name":"Role Type","value":["Planned"],"value_type":"multi_select"}],"id":5186617008,"updated_at":"2026-05-19T10:36:36-04:00","requisition_id":"2026064","title":"Senior Product Manager – Professional Standards ","company_name":"Versaterm","first_published":"2026-04-13T11:50:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;Versaterm is a global public safety solutions company helping agencies transform their organizations by providing innovative solutions, expertise and an unwavering dedication to customer service. We are on a journey to build a public safety technology platform that will enhance community safety by creating purposeful integrations across the public safety spectrum. We deliver intuitive tools developed for public safety agencies, forensic labs, court systems, schools and other institutions. Our selective growth strategy focuses on improving customer and user workflows for more efficient and effective operations, leading to better service and outcomes.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;As a Senior Product Manager, you will help shape the standards and wellness ecosystem that enables public safety to maintain public trust and a high-performance culture through a robust standards accountability process and provide proactive support of their first responders.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you set strategic direction and drive complex feature prioritization and adoption across teams. You will own the product\u0026#39;s P\u0026amp;amp;L and pricing strategies, working closely with customers, marketing, designers, and engineers to deliver solutions that simplify complex workflows and enhance community safety. This position is both strategic and hands-on — balancing long-term product direction with day-to-day prioritization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Setting Strategy\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define the product\u0026#39;s vision and long-term strategic direction, ensuring alignment with company objectives and customer needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clearly articulate the business case and customer value for each initiative or feature.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead strategic planning by identifying major areas of investment, building business cases, and securing internal approvals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the recognized subject matter expert on the product, the market, technology trends, and the competitive landscape.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use P\u0026amp;amp;L insights to guide roadmap prioritization, ensuring financial targets are considered.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Defining the Roadmap\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Translate product strategy into actionable plans, determining what to build and when to release it.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain both a detailed development roadmap for internal teams and a high-level roadmap for executives and customers.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gather input from customers, internal stakeholders, market research, and industry insights.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with engineering, design, and cross-functional teams to ensure delivery that meets market needs and quality standards.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish pricing strategies, define core product positioning and messaging, and drive go-to-market launch plans.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Evaluating and Prioritizing Features\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collect, develop, and curate ideas from customers, sales, and internal stakeholders for the backlog.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize features by balancing user value, development effort, time to market, and competitive differentiation.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track and evaluate product performance including sales, feature adoption, and user satisfaction.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run trials, pilots, and MVPs to validate assumptions and refine the product before broader launches.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform ongoing market and competitor research.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Analyzing and Evaluating \u0026amp;nbsp; \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Track and evaluate product market performance including sales, renewals, and win/loss data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track and evaluate product financial performance including revenue, operational costs, and P\u0026amp;amp;L impact.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track feature adoption, usability, and user satisfaction to drive continuous improvement.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Stakeholders and Key Work Partners\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate internally with engineering, design, sales, marketing, partner success, support, implementation, finance, legal, and the leadership team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage externally with customers, end-users, and partners to gather feedback, build relationships, and deliver demos.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote the product through training, sales enablement, webinars, newsletters, and direct customer interactions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a product evangelist and build trust as a leader across the business.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Bring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Required Qualifications:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Engineering, Business, or related field. Advanced degree or relevant certifications (e.g., Pragmatic Marketing, CSPO) are a plus.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 7 years of product management experience within a software organization.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with pricing strategies, business cases, and P\u0026amp;amp;Ls.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing and executing modernization strategies, including transitioning legacy solutions to cloud-based architectures.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience establishing value propositions, product messaging, and go-to-market strategies.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience overseeing all elements of the product development lifecycle.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of Agile frameworks, and AI centric development with Claude Code.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly effective cross-functional team management and the ability to influence up, down, and across the organization.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional writing, editing, and presentation skills.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational skills and attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adopt AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Asset Qualifications:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Aha! Product Management software.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with software engineering concepts such as APIs, databases, cloud platforms, and mobile apps.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to leverage AI technologies to enhance product capabilities or operational efficiency. \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Public Safety professional standards, wellness or Case Management Systems (CMS).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canada\u0026#39;s security screening process, please visit Public Services and Procurement Canada.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:peopleandculture@versaterm.com\u0026quot;\u0026gt;info@versaterm.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4031383008,"name":"Product \u0026 Strategy (400)","child_ids":[],"parent_id":null}],"offices":[{"id":4026712008,"name":"Arizona (Mesa)","location":"Mesa, Arizona, United States","child_ids":[],"parent_id":null},{"id":4026716008,"name":"Ontario (Ottawa)","location":"Ottawa, Ontario, Canada","child_ids":[],"parent_id":null},{"id":4026763008,"name":"U.S. (Remote)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/versaterm/jobs/5186375008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4458394008,"location":{"name":"Ottawa, Ontario, Canada"},"metadata":[{"id":11806622008,"name":"Role Type","value":["Planned"],"value_type":"multi_select"}],"id":5186375008,"updated_at":"2026-05-19T10:36:36-04:00","requisition_id":"2026050, 2026051","title":"Support Specialist II - Hybrid","company_name":"Versaterm","first_published":"2026-04-13T09:59:31-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;Versaterm is a global public safety solutions company helping agencies transform their organizations by providing innovative solutions, expertise and an unwavering dedication to customer service. We are on a journey to build a public safety technology platform that will enhance community safety by creating purposeful integrations across the public safety spectrum. We deliver intuitive tools developed for public safety agencies, forensic labs, court systems, schools and other institutions. Our selective growth strategy focuses on improving customer and user workflows for more efficient and effective operations, leading to better service and outcomes.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;\u0026amp;nbsp;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Support Specialist II – Hybrid provides combined Tier 2 technical support and user enablement with moderate proficiency in both domains. They handle hardware diagnostics and system performance issues while also implementing complex features and customizing workflows, serving customers who need both technical resolution and advanced usage optimization.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Diagnose hardware-related issues and system performance problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage user access permissions across multiple systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct initial investigation of backend database and logic issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with technical teams while maintaining ticket ownership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement complex features for specific customer workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customize solutions combining technical configuration and process optimization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver personalized training on both technical and functional aspects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create custom documentation covering technical setup and usage best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve issues requiring both technical fixes and user education\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze problems to determine root cause (technical defect vs. knowledge gap)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop solutions that address both system configuration and user adoption\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide comprehensive support for integration challenges\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document resolutions that include both technical steps and usage guidance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in on-call rotation for after-hours support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;Adopt AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;What You\u0026#39;ll Bring\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;Required Qualifications:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Degree or diploma in Information Technology, Computer Science, Business, or related field (or equivalent industry experience and training)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 1-3 years of experience in technical support or business analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Intermediate technical skills including SQL and system troubleshooting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity and experience with software customization and workflow optimization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to handle both technical investigation and user training\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills for complex problem-solving\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills across technical and business contexts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to diagnose and resolve multi-faceted issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capability to deliver both technical and educational support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong context-switching between different support types\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexibility to handle diverse customer needs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Asset Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in software implementation or consulting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Certifications in both technical and business domains\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of both ITIL and customer success methodologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with system integration projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Project management experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Note: \u0026lt;/strong\u0026gt;This position requires security clearances due to the nature of our work with public safety agencies.\u0026amp;nbsp;Candidates must be legally authorized to work in Canada and must successfully obtain and\u0026amp;nbsp;maintain\u0026amp;nbsp;a Reliability security clearance from the Government of Canada. Additionally, candidates must\u0026amp;nbsp;comply with\u0026amp;nbsp;the FBI\u0026#39;s Criminal Justice Information Services (CJIS) Security Policy and pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose\u0026amp;nbsp;additional\u0026amp;nbsp;security verification requirements. Obtaining and\u0026amp;nbsp;maintaining\u0026amp;nbsp;all required security clearances is a condition of employment. For more information, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.canada.ca/en/public-services-procurement.html\u0026quot;\u0026gt;Public Services and Procurement Canada\u0026lt;/a\u0026gt;\u0026amp;nbsp;for Reliability clearance details and the\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.fbi.gov/services/cjis/cjis-security-policy-resource-center\u0026quot;\u0026gt;FBI\u0026#39;s CJIS Security Policy Resource Center\u0026lt;/a\u0026gt;\u0026amp;nbsp;for CJIS requirements.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:peopleandculture@versaterm.com\u0026quot;\u0026gt;info@versaterm.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4031390008,"name":"Tech Support (605)","child_ids":[],"parent_id":null}],"offices":[{"id":4026712008,"name":"Arizona (Mesa)","location":"Mesa, Arizona, United States","child_ids":[],"parent_id":null},{"id":4026716008,"name":"Ontario (Ottawa)","location":"Ottawa, Ontario, Canada","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/versaterm/jobs/5186374008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4458394008,"location":{"name":"Mesa, Arizona, United States"},"metadata":[{"id":11806622008,"name":"Role Type","value":["Planned"],"value_type":"multi_select"}],"id":5186374008,"updated_at":"2026-05-19T10:36:36-04:00","requisition_id":"2026050, 2026051","title":"Support Specialist II - Hybrid","company_name":"Versaterm","first_published":"2026-04-13T09:59:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Company\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;Versaterm is a global public safety solutions company helping agencies transform their organizations by providing innovative solutions, expertise and an unwavering dedication to customer service. We are on a journey to build a public safety technology platform that will enhance community safety by creating purposeful integrations across the public safety spectrum. We deliver intuitive tools developed for public safety agencies, forensic labs, court systems, schools and other institutions. Our selective growth strategy focuses on improving customer and user workflows for more efficient and effective operations, leading to better service and outcomes.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Support Specialist II – Hybrid provides combined Tier 2 technical support and user enablement with moderate proficiency in both domains. They handle hardware diagnostics and system performance issues while also implementing complex features and customizing workflows, serving customers who need both technical resolution and advanced usage optimization.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Diagnose hardware-related issues and system performance problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage user access permissions across multiple systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct initial investigation of backend database and logic issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with technical teams while maintaining ticket ownership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement complex features for specific customer workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customize solutions combining technical configuration and process optimization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver personalized training on both technical and functional aspects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create custom documentation covering technical setup and usage best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve issues requiring both technical fixes and user education\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze problems to determine root cause (technical defect vs. knowledge gap)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop solutions that address both system configuration and user adoption\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide comprehensive support for integration challenges\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document resolutions that include both technical steps and usage guidance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in on-call rotation for after-hours support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;Adopt AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;What You\u0026#39;ll Bring\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;Required Qualifications:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Degree or diploma in Information Technology, Computer Science, Business, or related field (or equivalent industry experience and training)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 1-3 years of experience in technical support or business analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Intermediate technical skills including SQL and system troubleshooting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity and experience with software customization and workflow optimization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to handle both technical investigation and user training\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills for complex problem-solving\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills across technical and business contexts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to diagnose and resolve multi-faceted issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capability to deliver both technical and educational support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong context-switching between different support types\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexibility to handle diverse customer needs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Asset Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in software implementation or consulting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Certifications in both technical and business domains\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of both ITIL and customer success methodologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with system integration projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Project management experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Note:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW225253978 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW225253978 BCX8\u0026quot;\u0026gt;Due to the nature of our work with public safety agencies, this position requires compliance with the FBI\u0026#39;s Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check.\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW225253978 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;Please note that specific customer contracts may impose\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW225253978 BCX8\u0026quot;\u0026gt;additional\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW225253978 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;security verification requirements. Obtaining and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW225253978 BCX8\u0026quot;\u0026gt;maintaining\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW225253978 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;a class=\u0026quot;Hyperlink SCXW225253978 BCX8\u0026quot; href=\u0026quot;https://www.fbi.gov/services/cjis/cjis-security-policy-resource-center\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;TextRun Underlined SCXW225253978 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW225253978 BCX8\u0026quot; data-ccp-charstyle=\u0026quot;Hyperlink\u0026quot;\u0026gt;FBI\u0026#39;s CJIS Security Policy Resource Center\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW225253978 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW225253978 BCX8\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;EOP SCXW225253978 BCX8\u0026quot; data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW82338551 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW82338551 BCX8\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:peopleandculture@versaterm.com\u0026quot;\u0026gt;info@versaterm.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4031390008,"name":"Tech Support (605)","child_ids":[],"parent_id":null}],"offices":[{"id":4026712008,"name":"Arizona (Mesa)","location":"Mesa, Arizona, United States","child_ids":[],"parent_id":null},{"id":4026716008,"name":"Ontario (Ottawa)","location":"Ottawa, Ontario, Canada","child_ids":[],"parent_id":null}]}],"meta":{"total":43}}