{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/ushur/jobs/4178402009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4103063009,"location":{"name":"Remote - US "},"metadata":[{"id":4026371009,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":4178402009,"updated_at":"2026-03-09T17:46:12-04:00","requisition_id":"101","title":"Enterprise Sales Development Representative ","company_name":"Ushur","first_published":"2026-03-09T17:46:12-04:00","language":"en","content":"\u0026lt;p\u0026gt;Ushur delivers the world’s first Customer Experience Automation™ platform purpose-built for regulated industries. Designed to enable seamless self-service, Ushur infuses intelligence into digital experiences to create more delightful and impactful customer interactions. Backed by robust compliance-ready infrastructure and enterprise-grade guardrails, Ushur powers vertical AI Agents tailored for healthcare, financial services, and insurance. With rapid, codeless deployment and flexible capabilities for both IT and business teams, enterprises can transform customer and employee journeys at scale—achieving faster time-to-value and better outcome\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ushur is looking for a driven and results-oriented Enterprise Sales Development Representative (SDR), to join our rapidly expanding team within a high-growth, high-impact start-up environment. This is a fantastic opportunity with uncapped commission and a path towards an Enterprise Sales Account Executive career.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;For remote positions, Ushur’s U.S. hiring is open to candidates who are residents of the following states: AZ, CA, CO, FL, GA, HI, ID, IL, MD, ME, MI, MN, MO, MA, NE, NJ, NC, OH, PA, SC, TX, UT, VA, WA, NY.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Employees located within approximately 25 miles of our HQ in Santa Clara, CA are required to work in the office at least three days per week. Specific hybrid expectations will be determined and communicated by your manager.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identifying revenue opportunities within the prospect base through various inbound and outbound marketing programs such as cold calling, lead follow-up, and opportunity qualifications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meets or exceeds activity metrics for outbound calls, appointments set, opportunities added, and prospecting time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Researching prospective customers, identifying key players, and generating interest to expand the list of sales qualified leads\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Successfully manages and overcomes prospect objections\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provides opportunities to the sales team, working closely with sales reps as necessary about the opportunity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Builds relationships and effectively communicates with Sales Directors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively looks for opportunities to improve, optimize outbound lead management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively presenting Product suite and Services to C-level and senior executive clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage modern sales tools and AI-driven insights to streamline prospecting, personalize outreach at scale, and uncover new pipeline opportunities more efficiently\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Bring\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of B2B SaaS SDR prospecting experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Professional, determined, and results oriented\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Intrinsic drive, highly coachable, and great time management skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Positive attitude, team oriented, and a self-starter\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in the following tools: Outreach, LinkedIn Sales Nav, ZoomInfo, and Salesforce\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;This is a non-exempt position with an hourly pay range of $25 to $28, plus bonus and equity. However, base pay offered may vary depending on skills, experience, job-related knowledge and location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI-First Mindset \u0026amp;amp; Enablement\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an AI-first company, Ushur encourages all team members—across every function—to embrace the opportunities AI brings to our work and our customers. We’re building a culture where continuously deepening our understanding of AI technologies and their practical applications is part of how we grow and deliver value.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Team members are expected to leverage AI tools to enhance productivity, collaboration, and customer outcomes—and to support the adoption of Ushur’s AI-powered capabilities wherever they can drive impact. The ideal candidate is curious, adaptable, and proactive in exploring how AI can transform the way we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Join Us?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Thriving Company Culture.\u0026lt;/em\u0026gt; At Ushur, we foster a values-driven culture that prioritizes respect, inclusion, and collaboration. We empower every individual to thrive, contribute innovative ideas, and make a meaningful impact in a supportive and dynamic environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Bring Your Whole Self to Work.\u0026lt;/em\u0026gt; We celebrate diversity and believe that innovative ideas thrive in an inclusive environment where every team member is valued. As a dynamic start-up, we recognize that every individual makes a significant impact.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Rest and Recharge. \u0026lt;/em\u0026gt;Take advantage of unlimited PTO, paid holidays (10 holidays + full week off at the end of December), and more to prioritize your well-being and maintain balance.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Comprehensive Health Benefits.\u0026lt;/em\u0026gt; We’ve got you covered with health, dental, and vision plans tailored to meet the needs of you and your loved ones, plus additional offerings like life insurance, accident coverage, and more.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Invest in Your Future. \u0026lt;/em\u0026gt;We provide a 401(k) plan to support your retirement savings and stock options to give you a stake in our company’s success and growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Embrace Growth.\u0026lt;/em\u0026gt; One of our core values is Growth Mindset – we believe in lifelong learning. We offer opportunities to support your development, including assistance with certifications and continuing education related to your role at Ushur.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Flexible Work Options.\u0026lt;/em\u0026gt; We understand the importance of flexibility. For employees based near our HQ, we offer a hybrid work model that balances collaboration and autonomy. Fully remote roles are available for employees located outside of the HQ area, ensuring everyone can thrive in an environment that works best for them.\u0026lt;/p\u0026gt;","departments":[{"id":4003232009,"name":"Marketing","child_ids":[4003484009,4003485009,4003486009,4003487009,4003488009],"parent_id":null}],"offices":[{"id":4003653009,"name":"Remote - US","location":"Remote - US ","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/ushur/jobs/4115920009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4078838009,"location":{"name":"Remote - US "},"metadata":[{"id":4026371009,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":4115920009,"updated_at":"2026-02-03T23:54:34-05:00","requisition_id":"97","title":"Enterprise Sales Director - Financial Services and Insurance","company_name":"Ushur","first_published":"2026-02-02T18:20:00-05:00","language":"en","content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Description\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ushur delivers the world’s first Customer Experience Automation platform built specifically for regulated industries. Purpose-built for delivering ideal self-service, Ushur infuses intelligence into digital experiences for the most delightful and impactful customer engagements. Equipped with guardrails and compliance-ready infrastructure, Ushur powers vertical AI Agents for healthcare, financial services and insurance use cases. Designed for rapid code-less deployment with flexible, advanced capabilities for IT and business teams, enterprises can transform customer and employee journeys at scale in the fastest time to value.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;For remote positions, Ushur’s U.S. hiring is open to candidates who are residents of the following states: AZ, CA, CO, FL, GA, HI, ID, IL, MD, MI, MN, MO, MA, NJ, NC, OH, PA, SC, TX, UT, VA, WA, NY.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are hiring an Enterprise Sales Director to lead strategic sales in our Financial Services and Insurance verticals. This is a senior, quota-carrying role for an enterprise seller who operates as a business outcomes advisor, not a traditional product rep.\u0026amp;nbsp;Success in this role comes from insight, discipline, and credibility with executive buyers. You will run long, complex sales cycles where outcomes depend on your ability to diagnose real business problems, align stakeholders, and defend value under scrutiny.\u0026amp;nbsp;This role is not about demo-first selling. It is about problem framing, executive trust, and commercial judgment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead complex enterprise sales cycles by diagnosing root business problems before positioning solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage CIOs, COOs, Heads of Operations, Digital, and Business Leaders as a peer-level advisor\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reframe customer challenges and quantify the cost of inaction, not just the benefit of change\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and execute strategic account plans grounded in customer economics and regulatory realities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Map economic buyers, influencers, blockers, and internal politics within large organizations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coach internal champions and manage the buying process, not just sales stages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build ROI models and payback narratives even when data is incomplete\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Defend value through procurement and legal negotiations without defaulting to discounting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare rigorously for every meeting with clear hypotheses, objectives, and next steps\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Product, Marketing, Revenue Operations and Customer Success to ensure durable customer outcomes and expansions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Bring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of enterprise SaaS sales experience, ideally in Financial Services, Insurance, or other regulated industries\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of closing large, complex, multi-stakeholder enterprise deals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep business acumen with fluency in ROI, payback periods, operational efficiency, and cost of inaction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mastery of consultative discovery; you listen more than you talk\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Executive presence: structured, calm, and comfortable pushing back respectfully\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High emotional intelligence and the ability to build trust under pressure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong commercial judgment around pricing, tradeoffs, and procurement dynamics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A disciplined operating style with extreme respect for executive time\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technology \u0026amp;amp; AI Literacy\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You do not need to be an engineer—but you must be technologically fluent.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comfortable discussing how modern SaaS platforms, APIs, workflow automation, and AI-enabled systems work at a conceptual level\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to translate technical capabilities into business outcomes without hiding behind jargon\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curious and proactive about how AI changes operating models, customer experience, and decision-making\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to leverage AI tools to improve your own productivity, preparation, and customer impact\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Who Should Not Apply\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;This role is intentionally not for everyone.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You should not apply if you:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Rely on demos, feature pitching, or slideware to create momentum\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Talk more than you listen in executive conversations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collect logos but struggle to explain \u0026lt;em\u0026gt;how\u0026lt;/em\u0026gt; deals were actually won\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Default to discounting to move deals forward\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are uncomfortable with ambiguity, long sales cycles, or professional scrutiny\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Need tight scripts, heavy enablement, or constant direction to be effective\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Avoid commercial tension with procurement or legal teams\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Join Us?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Thriving Company Culture.\u0026lt;/em\u0026gt; At Ushur, we foster a values-driven culture that prioritizes respect, inclusion, and collaboration. We empower every individual to thrive, contribute innovative ideas, and make a meaningful impact in a supportive and dynamic environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Bring Your Whole Self to Work.\u0026lt;/em\u0026gt; We celebrate diversity and believe that innovative ideas thrive in an inclusive environment where every team member is valued. As a dynamic fast paced organizationwe recognize that every individual makes a significant impact.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Rest and Recharge. \u0026lt;/em\u0026gt;Take advantage of unlimited PTO, paid holidays (10 holidays + full week off at the end of December), and more to prioritize your well-being and maintain balance.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Comprehensive Health Benefits.\u0026lt;/em\u0026gt; We’ve got you covered with health, dental, and vision plans tailored to meet the needs of you and your loved ones, plus additional offerings like life insurance, accident coverage, and more.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Invest in Your Future. \u0026lt;/em\u0026gt;We provide a 401(k) plan to support your retirement savings and stock options to give you a stake in our company’s success and growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Embrace Growth.\u0026lt;/em\u0026gt; One of our core values is Growth Mindset – we believe in lifelong learning. We offer opportunities to support your development, including assistance with certifications and continuing education related to your role at Ushur.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Flexible Work Options.\u0026lt;/em\u0026gt; We understand the importance of flexibility. For employees based near our HQ, we offer a hybrid work model that balances collaboration and autonomy. Fully remote roles are available for employees located outside of the HQ area, ensuring everyone can thrive in an environment that works best for them.\u0026lt;/p\u0026gt;","departments":[{"id":4003233009,"name":"Sales","child_ids":[4003501009,4003502009,4003497009,4003498009,4003499009,4003500009],"parent_id":null}],"offices":[{"id":4003653009,"name":"Remote - US","location":"Remote - US ","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/ushur/jobs/4116173009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4079006009,"location":{"name":"Remote - US "},"metadata":[{"id":4026371009,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":4116173009,"updated_at":"2026-02-03T23:50:28-05:00","requisition_id":"98","title":"Enterprise Sales Director - Healthcare","company_name":"Ushur","first_published":"2026-02-02T18:25:18-05:00","language":"en","content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Description\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ushur delivers the world’s first Customer Experience Automation platform built specifically for regulated industries. Purpose-built for delivering ideal self-service, Ushur infuses intelligence into digital experiences for the most delightful and impactful customer engagements. Equipped with guardrails and compliance-ready infrastructure, Ushur powers vertical AI Agents for healthcare, financial services and insurance use cases. Designed for rapid code-less deployment with flexible, advanced capabilities for IT and business teams, enterprises can transform customer and employee journeys at scale in the fastest time to value.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;For remote positions, Ushur’s U.S. hiring is open to candidates who are residents of the following states: AZ, CA, CO, FL, GA, HI, ID, IL, MD, MI, MN, MO, MA, NJ, NC, OH, PA, SC, TX, UT, VA, WA, NY.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are hiring an Enterprise Sales Director to lead strategic sales in our Healthcare vertical. This is a senior, quota-carrying role for an enterprise seller who operates as a business outcomes advisor, not a traditional product rep. Success in this role comes from insight, discipline, and credibility with executive buyers. You will run long, complex sales cycles where outcomes depend on your ability to diagnose real business problems, align stakeholders, and defend value under scrutiny. This role is not about demo-first selling. It is about problem framing, executive trust, and commercial judgment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead complex enterprise sales cycles by diagnosing root business problems before positioning solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage CIOs, COOs, Heads of Operations, Digital, and Business Leaders as a peer-level advisor\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reframe customer challenges and quantify the cost of inaction, not just the benefit of change\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and execute strategic account plans grounded in customer economics and regulatory realities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Map economic buyers, influencers, blockers, and internal politics within large organizations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coach internal champions and manage the buying process, not just sales stages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build ROI models and payback narratives even when data is incomplete\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Defend value through procurement and legal negotiations without defaulting to discounting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare rigorously for every meeting with clear hypotheses, objectives, and next steps\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Product, Marketing, Revenue Operations and Customer Success to ensure durable customer outcomes and expansions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Bring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of enterprise SaaS sales experience, ideally in Healthcare or other regulated industries\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of closing large, complex, multi-stakeholder enterprise deals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep business acumen with fluency in ROI, payback periods, operational efficiency, and cost of inaction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mastery of consultative discovery; you listen more than you talk\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Executive presence: structured, calm, and comfortable pushing back respectfully\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High emotional intelligence and the ability to build trust under pressure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong commercial judgment around pricing, tradeoffs, and procurement dynamics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A disciplined operating style with extreme respect for executive time\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technology \u0026amp;amp; AI Literacy\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You do not need to be an engineer—but you must be technologically fluent.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comfortable discussing how modern SaaS platforms, APIs, workflow automation, and AI-enabled systems work at a conceptual level\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to translate technical capabilities into business outcomes without hiding behind jargon\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curious and proactive about how AI changes operating models, customer experience, and decision-making\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to leverage AI tools to improve your own productivity, preparation, and customer impact\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Who Should Not Apply\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;This role is intentionally not for everyone.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You should not apply if you:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Rely on demos, feature pitching, or slideware to create momentum\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Talk more than you listen in executive conversations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collect logos but struggle to explain \u0026lt;em\u0026gt;how\u0026lt;/em\u0026gt; deals were actually won\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Default to discounting to move deals forward\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are uncomfortable with ambiguity, long sales cycles, or professional scrutiny\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Need tight scripts, heavy enablement, or constant direction to be effective\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Avoid commercial tension with procurement or legal teams\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Join Us?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Thriving Company Culture.\u0026lt;/em\u0026gt; At Ushur, we foster a values-driven culture that prioritizes respect, inclusion, and collaboration. We empower every individual to thrive, contribute innovative ideas, and make a meaningful impact in a supportive and dynamic environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Bring Your Whole Self to Work.\u0026lt;/em\u0026gt; We celebrate diversity and believe that innovative ideas thrive in an inclusive environment where every team member is valued. As a dynamic fast paced organizationwe recognize that every individual makes a significant impact.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Rest and Recharge. \u0026lt;/em\u0026gt;Take advantage of unlimited PTO, paid holidays (10 holidays + full week off at the end of December), and more to prioritize your well-being and maintain balance.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Comprehensive Health Benefits.\u0026lt;/em\u0026gt; We’ve got you covered with health, dental, and vision plans tailored to meet the needs of you and your loved ones, plus additional offerings like life insurance, accident coverage, and more.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Invest in Your Future. \u0026lt;/em\u0026gt;We provide a 401(k) plan to support your retirement savings and stock options to give you a stake in our company’s success and growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Embrace Growth.\u0026lt;/em\u0026gt; One of our core values is Growth Mindset – we believe in lifelong learning. We offer opportunities to support your development, including assistance with certifications and continuing education related to your role at Ushur.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Flexible Work Options.\u0026lt;/em\u0026gt; We understand the importance of flexibility. For employees based near our HQ, we offer a hybrid work model that balances collaboration and autonomy. Fully remote roles are available for employees located outside of the HQ area, ensuring everyone can thrive in an environment that works best for them.\u0026lt;/p\u0026gt;","departments":[{"id":4003233009,"name":"Sales","child_ids":[4003501009,4003502009,4003497009,4003498009,4003499009,4003500009],"parent_id":null}],"offices":[{"id":4003653009,"name":"Remote - US","location":"Remote - US ","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/ushur/jobs/4118352009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4080379009,"location":{"name":"Santa Clara, California, United States"},"metadata":[{"id":4026371009,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":4118352009,"updated_at":"2026-04-01T01:15:46-04:00","requisition_id":"99","title":"GTM Engineer","company_name":"Ushur","first_published":"2026-02-05T23:18:39-05:00","language":"en","content":"\u0026lt;p\u0026gt;Ushur is an agentic CX automation platform purpose-built for regulated industries to streamline journeys across the entire customer lifecycle. Ushur sets the standard for best-in-class self-service customer experiences, enabling customers to start, navigate, and complete complex requests end to end—without handoffs, callbacks, or loss of context.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Designed from the ground up for healthcare, insurance, and financial services, Ushur AI agents operate at the highest levels of security, compliance, auditability, and control, ensuring trust is never compromised. The platform uniquely combines intelligent, agentic automation with seamless human handoff and industry-leading outbound capabilities, enabling proactive, two-way engagement across text, email, voice, and chat. At enterprise scale, Ushur helps organizations improve customer retention and customer growth, while reducing staff burden for customer service and delivering the fastest time to value through a no-code deployment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ushur is hiring a GTM Engineer to build the execution layer behind our revenue engine, sitting at the intersection of Marketing, Sales, Customer Success, and Product. This role partners closely with the Senior Manager, Growth Marketing, ensuring demand generation programs connect seamlessly into pipeline conversion, SDR execution, and expansion outcomes. This is a highly execution-oriented role, approximately:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;70% GTM technical + revenue operations workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;30% marketing enablement + buyer journey support\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;For remote positions, Ushur’s U.S. hiring is open to candidates who are residents of the following states: AZ, CA, CO, FL, GA, HI, ID, IL, MD, ME, MI, MN, MO, MA, NE, NJ, NC, OH, PA, SC, TX, UT, VA, WA, NY.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If are you located approximately within 25 miles of our HQ in Santa Clara, CA (a minimum of 3 days in office). Details of hybrid requirements will be determined and provided by your manager.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain lead routing and sales automation workflows across SDR processes, improving speed-to-lead and pipeline handoffs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve CRM data hygiene and infrastructure, ensuring accurate account/contact data, lifecycle stages, pipeline consistency, and clean reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop AI Agents and automated GTM plays that proactively trigger next-best actions across the funnel (e.g., outreach, nurture, expansion prompts), aligned to personas and revenue motion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate product usage signals into revenue actions, triggering GTM plays when users hit thresholds, invite teammates, approach limits, or show expansion behavior.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and optimize intent + account scoring models using signals such as website engagement, content consumption, third-party intent data, and in-product expansion indicators.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enable SDR teams with AI-assisted outreach personalization, including auto-generated account-specific email snippets, persona-based playbooks, and testing frameworks to improve outbound conversion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build GTM analytics and forecasting dashboards, tracking funnel conversion by stage, pipeline velocity, retention cohorts, and CAC vs LTV by segment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive experimentation across routing, scoring, nurture, outbound personalization, and expansion-trigger programs, building tight feedback loops with Growth Marketing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify gaps in tactics \u0026amp;amp; collateral across the buyer journey and coordinate creation new assets to support GTM motions such as interactive demos, persona-specific enablement assets, and stage-based content bundles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support sales enablement systems with automation so reps can quickly surface the right case studies, proof points, and content based on deal stage and industry.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Bring\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years in B2B Saas company\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelors degree in Computer Science and MBA\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to operationalize lead routing, scoring, pipeline workflows, and funnel performance reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in modern CRMs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience with Marketing Automation workflows, lifecycle automation, and ABM platforms\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;AI Agents for GTM and B2B growth marketing, supporting personalized, data-driven revenue acceleration.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with SEO/GEO, paid acquisition, lead nurture, and website conversion optimization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical rigor across attribution, forecasting, and revenue efficiency metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable partnering daily with Sales, Marketing, Product, and Data teams in a fast-paced environment..\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The pay range for this position is $140,000- $220,000 plus bonus and equity. However, base pay offered may vary depending on skills, experience, job-related knowledge and location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI-First Mindset \u0026amp;amp; Enablement\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an AI-first company, Ushur encourages all team members—across every function—to embrace the opportunities AI brings to our work and our customers. We’re building a culture where continuously deepening our understanding of AI technologies and their practical applications is part of how we grow and deliver value.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Team members are expected to leverage AI tools to enhance productivity, collaboration, and customer outcomes—and to support the adoption of Ushur’s AI-powered capabilities wherever they can drive impact. The ideal candidate is curious, adaptable, and proactive in exploring how AI can transform the way we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Join Us?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Thriving Company Culture.\u0026lt;/em\u0026gt; At Ushur, we foster a values-driven culture that prioritizes respect, inclusion, and collaboration. We empower every individual to thrive, contribute innovative ideas, and make a meaningful impact in a supportive and dynamic environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Bring Your Whole Self to Work.\u0026lt;/em\u0026gt; We celebrate diversity and believe that innovative ideas thrive in an inclusive environment where every team member is valued. As a dynamic start-up, we recognize that every individual makes a significant impact.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Rest and Recharge. \u0026lt;/em\u0026gt;Take advantage of unlimited PTO, paid holidays (10 holidays + full week off at the end of December), and more to prioritize your well-being and maintain balance.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Comprehensive Health Benefits.\u0026lt;/em\u0026gt; We’ve got you covered with health, dental, and vision plans tailored to meet the needs of you and your loved ones, plus additional offerings like life insurance, accident coverage, and more.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Invest in Your Future. \u0026lt;/em\u0026gt;We provide a 401(k) plan to support your retirement savings and stock options to give you a stake in our company’s success and growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Embrace Growth.\u0026lt;/em\u0026gt; One of our core values is Growth Mindset – we believe in lifelong learning. We offer opportunities to support your development, including assistance with certifications and continuing education related to your role at Ushur.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Flexible Work Options.\u0026lt;/em\u0026gt; We understand the importance of flexibility. For employees based near our HQ, we offer a hybrid work model that balances collaboration and autonomy. Fully remote roles are available for employees located outside of the HQ area, ensuring everyone can thrive in an environment that works best for them.\u0026lt;/p\u0026gt;","departments":[{"id":4003232009,"name":"Marketing","child_ids":[4003484009,4003485009,4003486009,4003487009,4003488009],"parent_id":null}],"offices":[{"id":4003653009,"name":"Remote - US","location":"Remote - US ","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/ushur/jobs/4106576009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4072921009,"location":{"name":"Remote - US ; Santa Clara, California, United States"},"metadata":[{"id":4026371009,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":4106576009,"updated_at":"2026-01-21T01:25:41-05:00","requisition_id":"94","title":"Head of Revenue Operations ","company_name":"Ushur","first_published":"2026-01-16T13:47:33-05:00","language":"en","content":"\u0026lt;p\u0026gt;Ushur delivers the world’s first AI-powered Customer Experience Automation™ platform purpose-built for regulated industries. Designed to enable seamless self-service, Ushur infuses intelligence into digital experiences to create more delightful and impactful customer interactions. Backed by robust compliance-ready infrastructure and enterprise-grade guardrails, Ushur powers vertical AI Agents tailored for healthcare, financial services, and insurance. With rapid, codeless deployment and flexible capabilities for both IT and business teams, enterprises can transform customer and employee journeys at scale—achieving faster time-to-value and better outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Introduction\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ushur is hiring a \u0026lt;strong\u0026gt;Head of Revenue Operations (Director)\u0026lt;/strong\u0026gt; to own and scale our end-to-end revenue operating system. This role reports directly to the \u0026lt;strong\u0026gt;CFO\u0026lt;/strong\u0026gt; and will be a critical partner to Sales, Marketing, Customer Success, and Finance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a \u0026lt;strong\u0026gt;hands-on and strategic\u0026lt;/strong\u0026gt; leadership role. You will architect the revenue engine, continually optimize, and personally drive execution—especially across \u0026lt;strong\u0026gt;sales operations, forecasting, pipeline quality, and quote-to-cash\u0026lt;/strong\u0026gt;. Over time, you will expand RevOps into a fully unified, AI-enabled GTM function.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you thrive in ambiguous environments, enjoy building from first principles, and have scaled enterprise SaaS revenue before, this role has real ownership and impact.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our preference is for this role to be in Santa Clara, CA at HQ, but remote applicants will be considered. For remote positions, Ushur’s U.S. hiring is open to candidates who are residents of the following states: AZ, CA, CO, FL, GA, HI, ID, IL, MD, ME, MI, MN, MO, MA, NE, NJ, NC, OH, PA, SC, TX, UT, VA, WA, NY. Candidates who reside within 25 miles of our HQ in Santa Clara, CA office will follow our hybrid work model. This includes working onsite three days per week and remotely the remaining days.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;Own and scale Revenue Operations end-to-end\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build Ushur’s RevOps function across \u0026lt;strong\u0026gt;Sales, Marketing, and Customer Success\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the operational backbone of the revenue organization, partnering closely with the CFO and GTM leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish RevOps as a decision-driving function, not a reporting layer\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;Improve pipeline quality and enterprise deal execution\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and enforce standards for \u0026lt;strong\u0026gt;pipeline hygiene, deal inspection, and stage rigor\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve enterprise deal quality across long, complex sales cycles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and fix structural issues impacting win rates, sales velocity, and deal slippage\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;Own forecasting, planning, and revenue visibility\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build a forecast that leadership and the board trust\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and operationalize inspection rhythms for pipeline, forecast risk, and sales productivity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Finance on revenue planning, capacity modeling, and quota design\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;Optimize quote-to-cash\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the full \u0026lt;strong\u0026gt;quote-to-cash lifecycle\u0026lt;/strong\u0026gt;, including deal desk processes, approvals, and handoffs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reduce friction across contracting, pricing, billing, and customer onboarding\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure enterprise readiness while maintaining speed and consistency\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;Architect and evolve the GTM tech stack\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and oversee the rollout and integration of tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Rationalize tooling and data flows to support clean, scalable GTM execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish data hygiene, governance, and reporting standards that scale with growth\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;Lead AI strategy for RevOps\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the internal \u0026lt;strong\u0026gt;GTM AI strategy\u0026lt;/strong\u0026gt;, from experimentation to production use cases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities to apply AI across forecasting, pipeline inspection, account prioritization, and sales productivity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Measure ROI rigorously—both internally and in how Ushur’s AI capabilities support customers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Bring\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in \u0026lt;strong\u0026gt;Revenue Operations, Sales Operations, or GTM Operations\u0026lt;/strong\u0026gt; in B2B SaaS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep hands-on experience with \u0026lt;strong\u0026gt;Sales Ops\u0026lt;/strong\u0026gt;: forecasting, pipeline management, deal desk, quota \u0026amp;amp; capacity planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong working knowledge of modern GTM stacks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting \u0026lt;strong\u0026gt;enterprise sales motions\u0026lt;/strong\u0026gt; with long, complex deal cycles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to be both \u0026lt;strong\u0026gt;strategic and executional\u0026lt;/strong\u0026gt;—you can design the system and build it yourself\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong cross-functional operator who can influence Sales, Marketing, CS, and Finance without formal authority\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curiosity and rigor around AI—comfortable experimenting, operationalizing, and measuring impact\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The pay range for this position is $190,000- $240,000 plus bonus and equity. However, base pay offered may vary depending on skills, experience, job-related knowledge and location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI-First Mindset \u0026amp;amp; Enablement\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an AI-first company, Ushur encourages all team members—across every function—to embrace the opportunities AI brings to our work and our customers. We’re building a culture where continuously deepening our understanding of AI technologies and their practical applications is part of how we grow and deliver value.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Team members are expected to leverage AI tools to enhance productivity, collaboration, and customer outcomes—and to support the adoption of Ushur’s AI-powered capabilities wherever they can drive impact. The ideal candidate is curious, adaptable, and proactive in exploring how AI can transform the way we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Join Us?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Thriving Company Culture.\u0026lt;/em\u0026gt;\u0026amp;nbsp;At Ushur, we foster a values-driven culture that prioritizes respect, inclusion, and collaboration. We empower every individual to thrive, contribute innovative ideas, and make a meaningful impact in a supportive and dynamic environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Bring Your Whole Self to Work.\u0026lt;/em\u0026gt;\u0026amp;nbsp;We celebrate diversity and believe that innovative ideas thrive in an inclusive environment where every team member is valued. As a dynamic start-up, we recognize that every individual makes a significant impact.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Rest and Recharge.\u0026amp;nbsp;\u0026lt;/em\u0026gt;Take advantage of unlimited PTO, paid holidays (10 holidays + full week off at the end of December), and more to prioritize your well-being and maintain balance.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Comprehensive Health Benefits.\u0026lt;/em\u0026gt;\u0026amp;nbsp;We’ve got you covered with health, dental, and vision plans tailored to meet the needs of you and your loved ones, plus additional offerings like life insurance, accident coverage, and more.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Invest in Your Future.\u0026amp;nbsp;\u0026lt;/em\u0026gt;We provide a 401(k) plan to support your retirement savings and stock options to give you a stake in our company’s success and growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Embrace Growth.\u0026lt;/em\u0026gt;\u0026amp;nbsp;One of our core values is Growth Mindset – we believe in lifelong learning. We offer opportunities to support your development, including assistance with certifications and continuing education related to your role at Ushur.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Flexible Work Options.\u0026lt;/em\u0026gt; We understand the importance of flexibility. For employees based near our HQ, we offer a hybrid work model that balances collaboration and autonomy. Fully remote roles are available for employees located outside of the HQ area, ensuring everyone can thrive in an environment that works best for them.\u0026lt;/p\u0026gt;","departments":[{"id":4003236009,"name":"Finance","child_ids":[4003482009,4003483009],"parent_id":null}],"offices":[{"id":4003207009,"name":"HQ Office ","location":"Santa Clara, California, United States","child_ids":[],"parent_id":null},{"id":4003653009,"name":"Remote - US","location":"Remote - US ","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/ushur/jobs/4009140009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4007408009,"location":{"name":"Remote - US "},"metadata":[{"id":4026371009,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":4009140009,"updated_at":"2025-10-14T13:59:34-04:00","requisition_id":"42","title":"Sales Territory Manager - Talent Community","company_name":"Ushur","first_published":"2025-07-18T13:58:11-04:00","language":"en","content":"\u0026lt;p\u0026gt;Ushur delivers the world’s first Customer Experience Automation platform built specifically for regulated industries. Purpose-built for delivering ideal self-service, Ushur infuses intelligence into digital experiences for the most delightful and impactful customer engagements. Equipped with guardrails and compliance-ready infrastructure, Ushur powers vertical AI Agents for healthcare, financial services and insurance use cases. Designed for rapid code-less deployment with flexible, advanced capabilities for IT and business teams, enterprises can transform customer and employee journeys at scale in the fastest time to value.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an AI-first company, Ushur encourages all team members—across every function—to embrace the opportunities AI brings to our work and our customers. We’re building a culture where continuously deepening our understanding of AI technologies and their practical applications is part of how we grow and deliver value. Team members are expected to leverage AI tools to enhance productivity, collaboration, and customer outcomes—and to support the adoption of Ushur’s AI-powered capabilities wherever they can drive impact. The ideal candidate is curious, adaptable, and proactive in exploring how AI can transform the way we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Territory Manager (Healthcare)\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;Our sales organization culture is dynamic, high energy and well versed on our industry. In this role you will develop new business opportunities in our healthcare vertical. You are a subject matter expert in healthcare with rich experience working with health plans. You possess a deep understanding of how technology is leveraged both within health plans and how they interact with their members, brokers and other key stakeholders. We are looking for an individual that understands healthcare technology and can represent Ushur to our customers as a top-tier enterprise software sales professional.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;What You Bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4-5 years proven success selling SaaS-based Enterprise Software Solutions with at least 3+ years of experience selling to Health Plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A demonstrated track record where you consistently have met or exceeded annual quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiar with how health plans and healthcare companies select technology and solution providers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Territory Manager (Financial Services \u0026amp;amp; Insurance)\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;Our sales organization culture is dynamic, high energy and well versed on our industry. In this role you will develop new business opportunities in our Financial Services \u0026amp;amp; Insurance verticals. We are looking for an individual that understands Financial Services \u0026amp;amp; Insurance technology and can represent Ushur to our customers as a top-tier enterprise software sales professional.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;What You Bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in sales, with a focus on financial services and insurance industries\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success in exceeding sales quotas and driving large, complex deals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of financial services and insurance operations, challenges, and digital transformation trends\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Note\u0026lt;/strong\u0026gt; - We are always looking for great sales talent to fill our pipeline. We may have an opportunity in the near future or long term, but we would love to connect with you.\u0026lt;/p\u0026gt;","departments":[{"id":4003502009,"name":"Territory Management (Direct Sales)","child_ids":[],"parent_id":4003233009}],"offices":[{"id":4003653009,"name":"Remote - US","location":"Remote - US ","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/ushur/jobs/4031005009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4021961009,"location":{"name":"Santa Clara, California, United States"},"metadata":[{"id":4026371009,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":4031005009,"updated_at":"2026-03-30T13:45:37-04:00","requisition_id":"70","title":"Senior Manager, Growth Marketing ","company_name":"Ushur","first_published":"2025-09-25T18:24:52-04:00","language":"en","content":"\u0026lt;p\u0026gt;Ushur delivers the world’s first Customer Experience Automation™ platform purpose-built for regulated industries. Designed to enable seamless self-service, Ushur infuses intelligence into digital experiences to create more delightful and impactful customer interactions. Backed by robust compliance-ready infrastructure and enterprise-grade guardrails, Ushur powers vertical AI Agents tailored for healthcare, financial services, and insurance. With rapid, codeless deployment and flexible capabilities for both IT and business teams, enterprises can transform customer and employee journeys at scale—achieving faster time-to-value and better outcome\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ushur is seeking a \u0026lt;strong\u0026gt;Senior Manager, Growth Marketing \u0026lt;/strong\u0026gt;to lead demand generation and growth marketing, driving top-of-funnel acquisition, engagement, and qualified pipeline. This role blends the innovation of a growth marketer with the strategic rigor of a demand generation leader.\u0026amp;nbsp;You will design, test, and scale programs across inbound, outbound, digital, and ABM channels, with success measured by pipeline impact, campaign performance, and revenue contribution. This is a highly hands-on role for a self-starter who thrives in a fast-paced, high-growth environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;For remote positions, Ushur’s U.S. hiring is open to candidates who are residents of the following states: AZ, CA, CO, FL, GA, HI, ID, IL, MD, ME, MI, MN, MO, MA, NE, NJ, NC, OH, PA, SC, TX, UT, VA, WA, NY.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If are you located approximately within 25 miles of our HQ in Santa Clara, CA (a minimum of 3 days in office). Details of hybrid requirements will be determined and provided by your manager.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own full-funnel growth and demand strategy, driving top-of-funnel acquisition and qualified pipeline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Product and Industry leadership to align on packaging and promotion of repeatable solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop scalable content and activation experiments for target audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize Ushur.ai as a growth surface in partnership with the Website Manager, improving discoverability and conversion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and execute 1:1, 1:few, and 1:many ABM programs to drive target account engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Sales to align on pipeline goals, account strategy, and revenue outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead paid acquisition across channels (search, display, paid social, retargeting)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize CAC and channel ROI through data-driven iteration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize lead nurture programs for target audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive organic growth through technical SEO and structured content\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build visibility in AI-driven discovery surfaces like ChatGPT, Perplexity, and Gemini\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Launch and optimize multi-channel campaigns to maximize performance and cost efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify, test, and scale new acquisition channels and growth opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define content and asset needs to support demand and ABM programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop scalable content and experimentation frameworks for target audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage budgets, resources, and marketing technology with operational excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a test-and-learn culture with rapid iteration and tight feedback loops\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Bring\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6–8 years of progressive experience in demand generation, growth, or performance marketing roles within B2B technology/SaaS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to drive measurable pipeline and revenue through multi-channel campaigns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience with marketing automation (HubSpot, Marketo, or equivalent).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of SEO, paid acquisition, lead nurture, and website conversion optimization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills with experience in attribution, funnel metrics, and experimentation frameworks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with performance marketing in enterprise contexts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort partnering directly with Sales, Product and Data teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial, proactive, and highly adaptable in a high-growth startup environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experimentation with GEO (Generative Engine Optimization)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong experience with ABM platforms (e.g., 6Sense, Demandbase, Rollworks)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI Agents for GTM \u0026amp;amp; B2B growth marketing to support personalized, data-driven revenue acceleration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI-native CRMs like Planhat\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The pay range for this position is $150,000- $190,000 plus bonus and equity. However, base pay offered may vary depending on skills, experience, job-related knowledge and location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI-First Mindset \u0026amp;amp; Enablement\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an AI-first company, Ushur encourages all team members—across every function—to embrace the opportunities AI brings to our work and our customers. We’re building a culture where continuously deepening our understanding of AI technologies and their practical applications is part of how we grow and deliver value.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Team members are expected to leverage AI tools to enhance productivity, collaboration, and customer outcomes—and to support the adoption of Ushur’s AI-powered capabilities wherever they can drive impact. The ideal candidate is curious, adaptable, and proactive in exploring how AI can transform the way we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Join Us?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Thriving Company Culture.\u0026lt;/em\u0026gt; At Ushur, we foster a values-driven culture that prioritizes respect, inclusion, and collaboration. We empower every individual to thrive, contribute innovative ideas, and make a meaningful impact in a supportive and dynamic environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Bring Your Whole Self to Work.\u0026lt;/em\u0026gt; We celebrate diversity and believe that innovative ideas thrive in an inclusive environment where every team member is valued. As a dynamic start-up, we recognize that every individual makes a significant impact.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Rest and Recharge. \u0026lt;/em\u0026gt;Take advantage of unlimited PTO, paid holidays (10 holidays + full week off at the end of December), and more to prioritize your well-being and maintain balance.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Comprehensive Health Benefits.\u0026lt;/em\u0026gt; We’ve got you covered with health, dental, and vision plans tailored to meet the needs of you and your loved ones, plus additional offerings like life insurance, accident coverage, and more.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Invest in Your Future. \u0026lt;/em\u0026gt;We provide a 401(k) plan to support your retirement savings and stock options to give you a stake in our company’s success and growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Embrace Growth.\u0026lt;/em\u0026gt; One of our core values is Growth Mindset – we believe in lifelong learning. We offer opportunities to support your development, including assistance with certifications and continuing education related to your role at Ushur.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Flexible Work Options.\u0026lt;/em\u0026gt; We understand the importance of flexibility. For employees based near our HQ, we offer a hybrid work model that balances collaboration and autonomy. Fully remote roles are available for employees located outside of the HQ area, ensuring everyone can thrive in an environment that works best for them.\u0026lt;/p\u0026gt;","departments":[{"id":4003232009,"name":"Marketing","child_ids":[4003484009,4003485009,4003486009,4003487009,4003488009],"parent_id":null}],"offices":[{"id":4003653009,"name":"Remote - US","location":"Remote - US ","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/ushur/jobs/4203944009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4119100009,"location":{"name":"Remote - US "},"metadata":[{"id":4026371009,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":4203944009,"updated_at":"2026-03-30T14:03:09-04:00","requisition_id":"103","title":"Senior Solution Consultant","company_name":"Ushur","first_published":"2026-03-30T14:03:09-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;section page-centered\u0026quot; data-qa=\u0026quot;job-description\u0026quot;\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;section page-centered\u0026quot; data-qa=\u0026quot;salary-range\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;section page-centered\u0026quot; data-qa=\u0026quot;closing-description\u0026quot;\u0026gt;\n\u0026lt;div\u0026gt;Ushur delivers the world’s first Customer Experience Automation™ platform purpose-built for regulated industries. Designed to enable seamless self-service, Ushur infuses intelligence into digital experiences to create more delightful and impactful customer interactions. Backed by robust compliance-ready infrastructure and enterprise-grade guardrails, Ushur powers vertical AI Agents tailored for healthcare, financial services, and insurance. With rapid, codeless deployment and flexible capabilities for both IT and business teams, enterprises can transform customer and employee journeys at scale—achieving faster time-to-value and better outcomes.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;br\u0026gt;The Solution Consulting team at Ushur works as a bridge between customers, sales, product and consulting teams to ensure the successful sale, onboarding, expansion and renewal of our customers. As a Senior Solution Consultant, you’ll be responsible for supporting our sales team and helping our customers maximize the benefits of Ushur. This includes scoping and designing end-user and customer automation journeys using state of the art Artificial Intelligence, and data science. You will be a key player in the customer technical discovery process, providing the best recommendations for customer initiatives and support for deployments at large accounts often performing sales presentations and demonstrations. This senior level role will work on a significant customer portfolio including large, complex customers. They will also share responsibility for improving lifecycle processes, metrics, and tools.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;br\u0026gt;● Interfacing with customers and sales teams to recommend intelligent automation solutions, help solve problems and learn new opportunities for product enhancements.\u0026lt;br\u0026gt;● Work as a trusted advisor to client to help them meet their strategic business goals with our technology.\u0026lt;br\u0026gt;● From discovery through implementation, the Senior Solution Consultant provides ongoing technical support to customers and the sales team to help close deals.\u0026lt;br\u0026gt;● Build relationships with client to build presence in accounts and impact successful outcomes.\u0026lt;br\u0026gt;● Scoping and specifying complete process and conversation AI solutions.\u0026lt;br\u0026gt;● Handling customer technical discovery process, providing the best recommendations for customer initiatives and support for deployments at large accounts often performing sales presentations and customized product demonstrations.\u0026lt;br\u0026gt;● Creating Proofs-of-Concept for prospects including uncovering technical needs, deploying product, managing POC milestones and issues, answering security and implementation questions.\u0026lt;br\u0026gt;● Provide demonstrations of product solutions, answering customer questions and capturing technical discussions.\u0026lt;br\u0026gt;● Working alongside our clients’ teams to configure the Ushur product, ensure that the information in Ushur is accurate, train key users, and provide guidance on how best to use the tools.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;What You Bring\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;br\u0026gt;● Minimum of 8 years of IT or related experience with 4 years (of the total required 8 years of experience) in solution consulting with a mid-to-large SaaS enterprise solutions company or similar experience. Insurance industry experience preferred.\u0026lt;br\u0026gt;● Knowledge in selling and supporting high-end solutions that involve both line of business and IT ownership.\u0026lt;br\u0026gt;● Excellent verbal, written, and presentation skills with a comfort level in executive-level presentations.\u0026lt;br\u0026gt;● Comfortable functioning in a thought leadership capacity.\u0026lt;br\u0026gt;● Confident in providing direction and guidance to the client to achieve their goals.\u0026lt;br\u0026gt;● Strong consultative, analytical, and communication skills needed to listen to, understand, and anticipate client needs (business and IT).\u0026lt;br\u0026gt;● Experience with modern project management tools like Jira or Asana\u0026lt;br\u0026gt;● Hands-on experience in the development of software proof of concepts\u0026lt;br\u0026gt;● Experience engineering software systems of medium-to-large scope and complexity\u0026lt;br\u0026gt;● Past experience in no-code/low-code systems, AI and NLP/NLU desirable\u0026lt;br\u0026gt;● Familiarity with cloud services, preferably Amazon AWS\u0026lt;br\u0026gt;● Familiarity with REST APIs and Postman tool\u0026lt;br\u0026gt;● Ability to juggle multiple projects with complex tasks\u0026lt;br\u0026gt;● Experience working with complex, multi-divisional, multi-geographical customers\u0026lt;br\u0026gt;● Ability to deliver quality training \u0026amp;amp; product coaching both in person and over the phone\u0026lt;br\u0026gt;● Proven effectiveness at leading and conducting executive training sessions, meetings, and workshops (often remotely)\u0026lt;br\u0026gt;● Passion for technology and for being a part of a fast-growing SaaS startup where we move quickly and wear many hats\u0026lt;br\u0026gt;● Flexible approach, able to operate effectively with uncertainty and change\u0026lt;br\u0026gt;● Driven, self-motivated, enthusiastic and with a “can do” attitude\u0026lt;br\u0026gt;● Strong Leadership skills\u0026lt;br\u0026gt;● Ability to travel domestically\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;AI-First Mindset \u0026amp;amp; Enablement\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;br\u0026gt;As an AI-first company, Ushur encourages all team members—across every function—to embrace the opportunities AI brings to our work and our customers. We’re building a culture where continuously deepening our understanding of AI technologies and their practical applications is part of how we grow and deliver value.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Team members are expected to leverage AI tools to enhance productivity, collaboration, and customer outcomes—and to support the adoption of Ushur’s AI-powered capabilities wherever they can drive impact. The ideal candidate is curious, adaptable, and proactive in exploring how AI can transform the way we work.\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Why Join Us?\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Thriving Company Culture\u0026lt;/em\u0026gt;. At Ushur, we foster a values-driven culture that prioritizes respect, inclusion, and collaboration. We empower every individual to thrive, contribute innovative ideas, and make a meaningful impact in a supportive and dynamic environment.\u0026lt;br\u0026gt;Bring Your Whole Self to Work. We celebrate diversity and believe that innovative ideas thrive in an inclusive environment where every team member is valued. As a dynamic start-up, we recognize that every individual makes a significant impact.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Rest and Recharge\u0026lt;/em\u0026gt;. Take advantage of unlimited PTO, paid holidays (10 holidays + full week off at the end of December), and more to prioritize your well-being and maintain balance.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Comprehensive Health Benefits.\u0026lt;/em\u0026gt; We’ve got you covered with health, dental, and vision plans tailored to meet the needs of you and your loved ones, plus additional offerings like life insurance, accident coverage, and more.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Invest in Your Future.\u0026lt;/em\u0026gt; We provide a 401(k) plan to support your retirement savings and stock options to give you a stake in our company’s success and growth.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Embrace Growth.\u0026lt;/em\u0026gt; One of our core values is Growth Mindset – we believe in lifelong learning. We offer opportunities to support your development, including assistance with certifications and continuing education related to your role at Ushur.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Flexible Work Options.\u0026lt;/em\u0026gt; We understand the importance of flexibility. For employees based near our HQ, we offer a hybrid work model that balances collaboration and autonomy. Fully remote roles are available for employees located outside of the HQ area, ensuring everyone can thrive in an environment that works best for them.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;","departments":[{"id":4003501009,"name":"Solution Consulting","child_ids":[],"parent_id":4003233009}],"offices":[{"id":4003207009,"name":"HQ Office ","location":"Santa Clara, California, United States","child_ids":[],"parent_id":null},{"id":4003653009,"name":"Remote - US","location":"Remote - US ","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/ushur/jobs/4112398009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4076620009,"location":{"name":"Bengaluru, Karnataka, India"},"metadata":[{"id":4026371009,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":4112398009,"updated_at":"2026-02-02T07:49:43-05:00","requisition_id":"95","title":"Specialist, Technical Support Engineer","company_name":"Ushur","first_published":"2026-01-27T05:28:28-05:00","language":"en","content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Us\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ushur delivers the world’s first Customer Experience Automation platform built specifically for regulated industries. Purpose-built for delivering ideal self-service, Ushur infuses intelligence into digital experiences for the most delightful and impactful customer engagements. Equipped with guardrails and compliance-ready infrastructure, Ushur powers vertical AI Agents for healthcare, financial services and insurance use cases.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Designed for rapid code-less deployment with flexible, advanced capabilities for IT and business teams, enterprises can transform customer and employee journeys at scale in the fastest time to value.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;http://ushur.ai/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About Ushur\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;I\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://ushur.ai/xos/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt; Ushur XOS\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;l\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;https://ushur.ai/resources/analyst-relations/ushur-genai-for-member-engagement-in-a-a-rising-risk-strategy/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt; Ushur GenA I\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Title:\u0026lt;/strong\u0026gt; Specialist, Technical Support Engineer\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Experience: \u0026lt;/strong\u0026gt;3-5+ years\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Bangalore\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Work Mode:\u0026lt;/strong\u0026gt; Remote_India\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for an AI‑native Technical Support Engineer to join our Customer Support team. In this role, you will drive fast, high‑quality investigations and resolutions for customer issues—AI‑first. You’ll own triage end‑to‑end, build and run automations and AI agents that close tickets faster, and work shoulder‑to‑shoulder with customers and Ushur’s Product, SRE, and Engineering teams. Your work will advance our goal of a best‑in‑class support structure by increasing first‑contact resolution, controlling backlog and SLAs, and using standardized intake channels to keep work visible and measurable—then feeding patterns back to Product for continuous improvement and roadmap alignment. This is an exciting opportunity to build operational fluency through observability, dovetail customer requirements into the roadmap, and gain cross‑functional depth by harnessing no‑code automation at the edge. This is a force‑multiplier role that grows T‑shaped engineers, infuses AI into frontline operations, and measurably improves SLA performance, incident response, and customer time‑to‑value across Ushur’s portfolio. This role reports to the Head of Support at Ushur.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;1) Customer‑facing, forward‑deployed support\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be the first responder on customer tickets; drive to resolution within defined SLAs; document clearly and keep stakeholders updated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with CSM/TC/SRE/Product; coordinate cross‑functionally to resolve issues and feed improvements back into the product.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;2) Investigation \u0026amp;amp; triage (AI‑assisted)\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Reproduce issues, collect logs/traces/metrics, and publish a crisp investigation artifact (steps, evidence, hypotheses, tests). Operate within the standard ticket lifecycle and triage process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use Ushur observability: Grafana single panes, Uptime, Alerta, and o11y dashboards to detect/verify impact during campaigns.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;3) Ticketing excellence in Jira\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own USD (customer‑facing) tickets; link and drive internal tickets as needed; escalate P1 issues appropriately; keep dashboards green.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow the end‑to‑end ticket handling SOP: clean intake, clear status, linked work across USD/UQR/PM, and customer‑friendly updates.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;4) AI‑first automation \u0026amp;amp; agent operations\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build, tune, and operate Ushur AI Agents for triage and resolution; apply guardrails and modes appropriately.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and manage AI Studio Knowledge Skills (documents → answers) and rules to automate data collection, enrichment, and next steps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Measure precision/quality of AI‑assisted flows and iterate for higher FTR and lower time‑to‑escalate.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;5) Incident response, RACI, and on‑call\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Participate in IRM process: acknowledge, triage, involve the right teams, and record all actions in the incident Jira.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;When on‑call, acknowledge within 15 minutes, start work within 30 minutes, and engage war‑room stakeholders as needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;6) Ways of Working, SLAs, and customer communications\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Log via the Service Desk portal or support email; communicate status and ETAs per “Ways of Working.”\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operate to internal targets and to contract SLAs by priority.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;7) Knowledge capture \u0026amp;amp; continuous improvement\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Document patterns/runbooks with SRE and contribute to the knowledge base; keep HOWTOs current and peer‑reviewed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Required Qualifications: \u0026lt;strong\u0026gt;Education\u0026lt;/strong\u0026gt; – B.Tech/BCA or equivalent. Certification on AI and AWS infra would be desirable.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Core Experience \u0026amp;amp; Background\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3–6+ years of experience in technical customer support, support engineering, site reliability support, or forward-deployed engineering roles for B2B SaaS platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience supporting customer-facing production systems, with accountability for investigation, triage, and resolution under SLA pressure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working directly with enterprise customers in regulated environments (insurance, healthcare, and financial services preferred).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with and enthusiasm for using AI tools to enhance efficiency and innovation.\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical \u0026amp;amp; Debugging Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Strong proficiency in incident investigation and root-cause analysis, including:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Log analysis (structured/unstructured logs, correlation IDs, timestamps)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tracing and metrics using observability tools (APM, dashboards, alerts)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reproducing issues reliably in staging or lower environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of distributed systems, APIs, workflows, and event-driven architectures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to form hypothesis-driven debugging plans and validate them with evidence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI, Automation \u0026amp;amp; Tooling\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Demonstrated experience using AI tools (LLMs, copilots, AI agents) for:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Triage assistance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data extraction and summarization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pattern detection and workflow acceleration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building or maintaining automations (no-code, low-code, or code-based) to reduce manual operational work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with prompt engineering, guardrails, human-in-the-loop models, and validating AI outputs in production workflows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Platform \u0026amp;amp; Systems Knowledge\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with cloud platforms, production environments, and access-controlled systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of ticketing and incident systems (e.g., Jira), escalation models (L1/L2/L3), and on-call processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness and ability to request and manage system access proactively—access constraints are not a blocker to ownership.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Communication \u0026amp;amp; Customer Engagement\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills, with the ability to:\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Produce escalation-ready investigation artifacts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Explain technical findings clearly to customers, Product, SRE, and Engineering teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience presenting technical analysis and tradeoffs to non-technical and executive stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customer-first mindset with confidence operating shoulder-to-shoulder with customers during critical issues.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Data \u0026amp;amp; Analytical Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Basic to intermediate experience with SQL or analytical queries for support and operational data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to interpret dashboards, detect anomalies, and track support KPIs such as FTR, escalation rates, and SLA adherence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Ways of Working \u0026amp;amp; Mindset\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ownership mentality: comfortable owning issues end-to-end, not just routing or escalating.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong bias toward automation, standardization, and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working cross-functionally with Product, SRE, Engineering, and Customer Success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Growth mindset with interest in becoming a T-shaped engineer across support, platform, AI, and customer domains.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The role is primarily for US hours\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Join Us?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Thriving Company Culture: \u0026lt;/strong\u0026gt;At Ushur, we foster a values-driven culture that prioritizes respect, inclusion, and collaboration. We empower every individual to thrive, contribute innovative ideas, and make a meaningful impact in a supportive and dynamic environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Bring Your Whole Self to Work: \u0026lt;/strong\u0026gt;We celebrate diversity and believe that innovative ideas thrive in an inclusive environment where every team member is valued. As a dynamic start-up, we recognize that every individual makes a significant impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Rest and Recharge: \u0026lt;/strong\u0026gt;We encourage work-life balance with 20 days of flexible paid time off annually. Your well-being matters, and we make space for it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Comprehensive Health Benefits: \u0026lt;/strong\u0026gt;Your health is a priority. We provide preventive health check-ups, medical insurance coverage for employees and their dependents, wellness sessions, and expert-led health talks at the office.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Invest in Your Future: \u0026lt;/strong\u0026gt;We offer competitive compensation and stock options to give you a stake in Ushur’s success. You’ll grow with us while contributing meaningfully to our journey.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Embrace Growth: \u0026lt;/strong\u0026gt;Growth Mindset is one of our core values – we believe in lifelong learning. Employees are encouraged to explore certification courses and professional development, with reimbursement opportunities. You’ll also have access to the Ushur Community’s vast learning resources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Flexible Work Options: \u0026lt;/strong\u0026gt;We recognize the need for flexibility. Depending on your role and location, we offer an in-office or hybrid work model that supports both collaboration and personal well-being.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4003473009,"name":"Customer Support","child_ids":[],"parent_id":4003234009}],"offices":[{"id":4004389009,"name":"Remote - India","location":null,"child_ids":[],"parent_id":4003408009}]},{"absolute_url":"https://job-boards.greenhouse.io/ushur/jobs/4007388009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4005891009,"location":{"name":"Remote - US ; Santa Clara, California, United States"},"metadata":[{"id":4026371009,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":4007388009,"updated_at":"2026-01-21T01:26:26-05:00","requisition_id":"28","title":"Technical Consultant ","company_name":"Ushur","first_published":"2026-01-14T16:15:40-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;section page-centered\u0026quot; data-qa=\u0026quot;job-description\u0026quot;\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;This is a hands-on solutions delivery role with a strong emphasis on technical implementation skills, responsible for ensuring the successful onboarding of customers onto the Ushur platform. The Professional Services team at Ushur acts as a bridge between customers and the sales, product, and engineering teams to support successful customer onboarding, expansion, and renewal.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Ushur Technical Consultant, you will be responsible for supporting implementations and helping customers maximize the value of the Ushur platform. This includes scoping, designing, and deploying end-user and customer automation journeys using state-of-the-art artificial intelligence and data science–based solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;A Technical Consultant sits at the core of the Solutions Delivery team, leading discovery sessions with customer champions, capturing technical requirements, and formalizing solutions that align with defined success criteria to ensure successful, on-time delivery. There is a preference to have this role at our Headquarters office in Santa Clara, CA. Remote candidates will be considered.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;section page-centered\u0026quot;\u0026gt;\n\u0026lt;h3\u0026gt;What You\u0026#39;ll Do\u0026lt;/h3\u0026gt;\n\u0026lt;ul class=\u0026quot;posting-requirements plain-list\u0026quot;\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and orchestrate complex no-code workflows that map customer business use cases to scalable, production-ready solutions using industry best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own customer implementations end-to-end from discovery through production go-live, acting as the technical delivery lead accountable for scope, timelines, risks, and quality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop clear solution and technical documentation, including architecture diagrams, data flows, and business process flows, and effectively communicate to technical\u0026amp;nbsp; and non-technical stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilize your outstanding technical consulting skills to implement software solutions that address the disparate needs of businesses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage with Technical Success Managers and Account Executives to support solution scoping, effort estimation, and implementation planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and drive scope definition, requirements analysis, functional and technical design, application configuration, unit testing, UAT and production deployments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide hands-on technical implementation and support across multiple concurrent customer engagements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in customer-facing activities including discovery sessions, requirements workshops, solution walkthroughs, and demos\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Share knowledge, reusable patterns, and best practices with peers to improve team effectiveness and delivery consistency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify, document, and track product gaps, risks, and issues using Jira and collaborate with Product and Engineering teams as needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete weekly time tracking and timesheet submissions in accordance with Professional Services processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Allocate time to client-facing meetings including demos, requirements gathering etc.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;section page-centered\u0026quot;\u0026gt;\n\u0026lt;h3\u0026gt;What You Bring\u0026lt;/h3\u0026gt;\n\u0026lt;ul class=\u0026quot;posting-requirements plain-list\u0026quot;\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s or Master\u0026#39;s degree in Computer Science and or Engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4+ years of experience in a technical consulting role or mid-to-large SaaS enterprise solutions company or similar experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with cloud-based platforms and services, preferably Amazon AWS or equivalent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience working with APIs, scripting, and data transformations; familiarity with JavaScript and/or Python strongly preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to operate effectively in a fast-paced, startup environment with changing priorities and a strong bias toward problem-solving and execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customer-first mindset with demonstrated experience delivering solutions aligned to business outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong verbal, written, and presentation skills, with the ability to communicate complex technical concepts to non-technical stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for technology and being a part of a fast-growing SaaS startup where we move quickly and wear many hats\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience delivering customer-facing implementations using Agile or hybrid delivery methodologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of software testing and debugging tools,\u0026amp;nbsp; platforms/frameworks and associated solutioning approaches in enterprise implementations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and problem-solving skills, with the ability to evaluate trade-offs and design pragmatic solutions leveraging automation and AI where appropriate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong interpersonal skills and the ability to collaborate effectively with cross-functional teams across Product, Engineering, Sales, and Customer Success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with conversational AI, intelligent automation, or AI-driven customer engagement platforms is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;section page-centered\u0026quot; data-qa=\u0026quot;salary-range\u0026quot;\u0026gt;\n\u0026lt;div\u0026gt;The pay range for this position is $110,000- $120,000 plus bonus and equity. However, base pay offered may vary depending on skills, experience, job-related knowledge and location.\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;section page-centered\u0026quot; data-qa=\u0026quot;closing-description\u0026quot;\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Why Join Us?\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;Thriving Company Culture.\u0026lt;/em\u0026gt;\u0026amp;nbsp;At Ushur, we foster a values-driven culture that prioritizes respect, inclusion, and collaboration. We empower every individual to thrive, contribute innovative ideas, and make a meaningful impact in a supportive and dynamic environment.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;Bring Your Whole Self to Work.\u0026lt;/em\u0026gt;\u0026amp;nbsp;We celebrate diversity and believe that innovative ideas thrive in an inclusive environment where every team member is valued. As a dynamic start-up, we recognize that every individual makes a significant impact.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;Rest and Recharge.\u0026amp;nbsp;\u0026lt;/em\u0026gt;Take advantage of unlimited PTO, paid holidays (10 holidays + full week off at the end of December), and more to prioritize your well-being and maintain balance.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;Comprehensive Health Benefits.\u0026lt;/em\u0026gt;\u0026amp;nbsp;We’ve got you covered with health, dental, and vision plans tailored to meet the needs of you and your loved ones, plus additional offerings like life insurance, accident coverage, and more.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;Invest in Your Future.\u0026amp;nbsp;\u0026lt;/em\u0026gt;We provide a 401(k) plan to support your retirement savings and stock options to give you a stake in our company’s success and growth.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;Embrace Growth.\u0026lt;/em\u0026gt;\u0026amp;nbsp;One of our core values is Growth Mindset – we believe in lifelong learning. We offer opportunities to support your development, including assistance with certifications and continuing education related to your role at Ushur.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;Flexible Work Options.\u0026lt;/em\u0026gt;\u0026amp;nbsp;We understand the importance of flexibility. For employees based near our HQ, we offer a hybrid work model that balances collaboration and autonomy. Fully remote roles are available for employees located outside of the HQ area, ensuring everyone can thrive in an environment that works best for them.\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;","departments":[{"id":4003474009,"name":"Professional Services","child_ids":[],"parent_id":4003234009}],"offices":[{"id":4003207009,"name":"HQ Office ","location":"Santa Clara, California, United States","child_ids":[],"parent_id":null},{"id":4003653009,"name":"Remote - US","location":"Remote - US ","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/ushur/jobs/4112401009","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4076623009,"location":{"name":"Remote - US "},"metadata":[{"id":4026371009,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":4112401009,"updated_at":"2026-03-05T09:50:25-05:00","requisition_id":"96","title":"Technical Success Manager","company_name":"Ushur","first_published":"2026-01-28T22:10:58-05:00","language":"en","content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Description\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ushur delivers the world’s first Customer Experience Automation™ platform purpose-built for regulated industries. Designed to enable seamless self-service, Ushur infuses intelligence into digital experiences to create more delightful and impactful customer interactions. Backed by robust compliance-ready infrastructure and enterprise-grade guardrails, Ushur powers vertical AI Agents tailored for healthcare, financial services, and insurance. With rapid, codeless deployment and flexible capabilities for both IT and business teams, enterprises can transform customer and employee journeys at scale—achieving faster time-to-value and better outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Technical Success Manager (TSM) role at Ushur combines deep technical acumen with strategic customer partnership. As Ushur continues to lead as an AI-native company, TSMs are the bridge between product expertise and customer success strategy, driving adoption, expansion, and advocacy for our most strategic customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Unlike traditional CSMs, TSMs function as trusted technical advisors while also being relationship owners—operating at the intersection of solution engineering, delivery management, and customer success. This is Ushur’s version of a GTM Engineer, designed to meet the needs of enterprises navigating a world where AI is rapidly reshaping SaaS.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll work closely with enterprise customers to map business processes to Ushur’s AI-powered capabilities, manage complex solution implementations, and ensure that customers derive maximum value from their investment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Strategic Customer Partnership\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as the \u0026lt;strong\u0026gt;primary post-sales point of contact\u0026lt;/strong\u0026gt; for assigned enterprise accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain \u0026lt;strong\u0026gt;executive-level relationships\u0026lt;/strong\u0026gt; with customer sponsors, champions, and technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive \u0026lt;strong\u0026gt;value realization\u0026lt;/strong\u0026gt; and ensure \u0026lt;strong\u0026gt;positive business outcomes\u0026lt;/strong\u0026gt; for customers, directly influencing retention and expansion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Account Executives, Solution Engineers, and Product teams to create a \u0026lt;strong\u0026gt;seamless, unified customer journey\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Technical Leadership \u0026amp;amp; Solution Enablement\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Map \u0026lt;strong\u0026gt;customer processes, data flows, and architectures\u0026lt;/strong\u0026gt; to Ushur’s capabilities and platform data model.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead \u0026lt;strong\u0026gt;POCs, pilots, and solution delivery\u0026lt;/strong\u0026gt; for strategic customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the \u0026lt;strong\u0026gt;voice of technical authority\u0026lt;/strong\u0026gt; during onboarding and expansion phases, collaborating closely with Product, Engineering, and Professional Services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide \u0026lt;strong\u0026gt;hands-on guidance\u0026lt;/strong\u0026gt; to customers on \u0026lt;strong\u0026gt;AI-powered workflows, automation design, and advanced configurations\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate customer requirements into \u0026lt;strong\u0026gt;scalable technical solutions\u0026lt;/strong\u0026gt; and ensure alignment with enterprise architecture.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Customer Advocacy \u0026amp;amp; Value Realization\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Monitor \u0026lt;strong\u0026gt;key success metrics\u0026lt;/strong\u0026gt; and proactively recommend strategies to maximize ROI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive adoption of new \u0026lt;strong\u0026gt;AI-powered product features\u0026lt;/strong\u0026gt; and coach customer teams on \u0026lt;strong\u0026gt;best practices\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with customers to co-create \u0026lt;strong\u0026gt;roadmaps\u0026lt;/strong\u0026gt; that unlock incremental value, revenue growth, and expansion opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the \u0026lt;strong\u0026gt;customer advocate\u0026lt;/strong\u0026gt; internally, channeling feedback into \u0026lt;strong\u0026gt;Product\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;Engineering\u0026lt;/strong\u0026gt;, and \u0026lt;strong\u0026gt;Executive\u0026lt;/strong\u0026gt; teams to influence roadmap priorities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Enablement \u0026amp;amp; Evangelism\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Enable customer teams to \u0026lt;strong\u0026gt;self-serve\u0026lt;/strong\u0026gt; through \u0026lt;strong\u0026gt;training, documentation, and workshops\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead \u0026lt;strong\u0026gt;executive business reviews\u0026lt;/strong\u0026gt;, technical workshops, and innovation sessions showcasing Ushur’s AI-native capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities for customers to act as \u0026lt;strong\u0026gt;Ushur advocates\u0026lt;/strong\u0026gt; via case studies, testimonials, or speaking engagements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Required Experience\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8–10 years of combined \u0026lt;strong\u0026gt;Customer Success, Solution Engineering, or Technical Delivery Management\u0026lt;/strong\u0026gt; experience in SaaS companies (must have).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years managing \u0026lt;strong\u0026gt;complex enterprise relationships\u0026lt;/strong\u0026gt; with \u0026lt;strong\u0026gt;7–8 figure annual contracts\u0026lt;/strong\u0026gt; (must have).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong background in \u0026lt;strong\u0026gt;technical implementation\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;workflow automation\u0026lt;/strong\u0026gt;, or \u0026lt;strong\u0026gt;AI-powered SaaS solutions\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to work directly with \u0026lt;strong\u0026gt;VP and C-level executives\u0026lt;/strong\u0026gt; across both business and IT.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in managing \u0026lt;strong\u0026gt;cross-functional internal resources\u0026lt;/strong\u0026gt; and orchestrating seamless execution across multiple projects.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Preferred Experience\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior experience as a \u0026lt;strong\u0026gt;Solution Engineer, Delivery Manager, or Technical Architect\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to \u0026lt;strong\u0026gt;AI/ML-based platforms\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;automation frameworks\u0026lt;/strong\u0026gt;, or \u0026lt;strong\u0026gt;no-code/low-code solutions\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with \u0026lt;strong\u0026gt;cloud-native architectures\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;API integrations\u0026lt;/strong\u0026gt;, and \u0026lt;strong\u0026gt;enterprise data models\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Skills \u0026amp;amp; Mindset\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exceptional \u0026lt;strong\u0026gt;strategic thinking\u0026lt;/strong\u0026gt; combined with \u0026lt;strong\u0026gt;hands-on technical problem-solving\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable navigating ambiguity and operating effectively in a \u0026lt;strong\u0026gt;fast-paced, high-growth environment\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for \u0026lt;strong\u0026gt;AI-first technologies\u0026lt;/strong\u0026gt; and curiosity to explore \u0026lt;strong\u0026gt;emerging capabilities\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication, executive facilitation, and stakeholder management skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to travel up to \u0026lt;strong\u0026gt;25–40%\u0026lt;/strong\u0026gt; for strategic engagements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI-First Mindset \u0026amp;amp; Enablement\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an AI-first company, Ushur encourages all team members—across every function—to embrace the opportunities AI brings to our work and our customers. We’re building a culture where continuously deepening our understanding of AI technologies and their practical applications is part of how we grow and deliver value.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Team members are expected to leverage AI tools to enhance productivity, collaboration, and customer outcomes—and to support the adoption of Ushur’s AI-powered capabilities wherever they can drive impact. The ideal candidate is curious, adaptable, and proactive in exploring how AI can transform the way we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Join Us?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Thriving Company Culture.\u0026lt;/em\u0026gt; At Ushur, we foster a values-driven culture that prioritizes respect, inclusion, and collaboration. We empower every individual to thrive, contribute innovative ideas, and make a meaningful impact in a supportive and dynamic environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Bring Your Whole Self to Work.\u0026lt;/em\u0026gt; We celebrate diversity and believe that innovative ideas thrive in an inclusive environment where every team member is valued. As a dynamic start-up, we recognize that every individual makes a significant impact.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Rest and Recharge. \u0026lt;/em\u0026gt;Take advantage of unlimited PTO, paid holidays (10 holidays + full week off at the end of December), and more to prioritize your well-being and maintain balance.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Comprehensive Health Benefits.\u0026lt;/em\u0026gt; We’ve got you covered with health, dental, and vision plans tailored to meet the needs of you and your loved ones, plus additional offerings like life insurance, accident coverage, and more.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Invest in Your Future. \u0026lt;/em\u0026gt;We provide a 401(k) plan to support your retirement savings and stock options to give you a stake in our company’s success and growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Embrace Growth.\u0026lt;/em\u0026gt; One of our core values is Growth Mindset – we believe in lifelong learning. We offer opportunities to support your development, including assistance with certifications and continuing education related to your role at Ushur.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Flexible Work Options.\u0026lt;/em\u0026gt; We understand the importance of flexibility. For employees based near our HQ, we offer a hybrid work model that balances collaboration and autonomy. Fully remote roles are available for employees located outside of the HQ area, ensuring everyone can thrive in an environment that works best for them.\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/h1\u0026gt;","departments":[{"id":4003472009,"name":"Customer Success Management","child_ids":[],"parent_id":4003234009}],"offices":[{"id":4003653009,"name":"Remote - US","location":"Remote - US ","child_ids":[],"parent_id":null}]}],"meta":{"total":11}}