{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/uniteus/jobs/8900015002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6565092002,"location":{"name":"United States"},"metadata":null,"id":8900015002,"updated_at":"2026-10-19T11:26:27-04:00","requisition_id":"2026-144","title":"Community Strategy Manager - Hawaii","company_name":"Unite Us","first_published":"2026-10-19T11:26:27-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Title: \u0026lt;/strong\u0026gt;\u0026amp;nbsp;Community Strategy Manager - Hawaii\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Department: \u0026lt;/strong\u0026gt;Customer Success\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Community Strategy Manager will provide the operational and analytical backbone that allows the Community Strategy Leadership to focus on designing and executing on a cross-functional vision for the connection between our customers and their community partners. This role ensures that our community strategy is consistently executed across Customer Success and Sales by standardizing processes, managing escalation tracking in Salesforce, and coordinating with RevOps and Analytics to capture the right data. By supporting and tracking customer escalations, the Community Strategy Manager demonstrates the measurable effectiveness of escalation campaigns and adoption efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role sits at the intersection of process design, analytics, and consultative enablement. You’ll ensure internal teams have the tools, insights, and frameworks needed to engage partners, resolve escalations, and drive adoption at scale. By connecting community strategy with data and performance measurement, you’ll help demonstrate the effectiveness of our engagement efforts both internally and with customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Internal Enablement\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as a consultative partner to Customer Success Managers, supporting escalation reviews and building network engagement plans for new and priority customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Sales and Implementation teams to align on customer onboarding and embed community processes early.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retention \u0026amp;amp; Engagement\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive retention across assigned customer accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively partner with community-based organizations to strengthen relationships and address shared goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with Marketing and Revenue Operations teams to align strategies and ensure community-focused objectives are met.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster meaningful connections that enhance customer and community outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Operational Process\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain SOPs, playbooks, and triage processes for consistent handling of community escalations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate weekly escalation review meetings and track follow-up actions across teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Analytics \u0026amp;amp; Insights\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Track, and report escalation campaign metrics in Salesforce.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor adoption, network health, and partner engagement data, for key customers and geographies, as needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage customer surveys following escalations to measure satisfaction and demonstrate effectiveness of resolution efforts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be innovative \u0026amp;amp; think outside the box when it comes to developing new models that drive user adoption\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Communication and Events\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with Marketing on Community-facing materials\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support Community-focused Marketing events.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You’re a great fit for this role if\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in customer success, community engagement, implementation, account management, public health, human services, social services, or a related customer-facing role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with state or local government agencies, community-based organizations (CBOs), nonprofits, healthcare organizations, or other organizations serving vulnerable populations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success building relationships across multiple stakeholder groups, including customers, community partners, government agencies, or cross-functional internal teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing complex projects or programs that require coordination across multiple organizations, competing priorities, and changing timelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and operational skills with experience using data to measure outcomes, identify opportunities, and improve processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience documenting processes, developing playbooks or standard operating procedures, or driving operational consistency across teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using CRM or case management platforms (Salesforce preferred) and comfort learning new technology platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working in a fast-paced, evolving environment where processes, priorities, and customer needs continue to develop.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Mission:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Unite Us’ mission is to unlock the potential of every community. Our co-founders started Unite Us in 2013 to serve the people they served with. They witnessed firsthand the barriers and inefficiencies in trying to navigate health and social services, and set out to improve that experience for veterans and their families. Unite Us quickly expanded to serving all people who need connections to care across our country. Through Unite Us’ national network and software, community-based organizations, government agencies, and healthcare organizations are all connected to better collaborate to meet the needs of the individuals in their communities. We drive the collaboration to predict, deliver, and pay for services that impact whole-person health. If you want to do well and do good, join Unite Us.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Environmental Job Requirements and Working Conditions\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This position is remote, U.S. based. \u0026lt;strong\u0026gt;Candidates must live in the state of Hawaii to be considered.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This position may require 30-50% travel\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The target pay range for this role is: $75,000-$85,000. This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate\u0026#39;s skills, experience, and competencies, as well as location.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;All team members will be required to pass a background check which includes criminal, employment, and education verification\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Unite Us:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Medical, Dental, and Vision\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Wellness\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Flexible Time Off\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Take what you need, including volunteer days and mental health days. We also offer 14 paid, company-wide holidays.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Paid Parental Leave\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Adoptive parents are included.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Employee Resource Groups\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join our ERGs to connect and engage with colleagues, like Military Veterans\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Spending Accounts\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;401(k) + Employer Match\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Enjoy matching, immediate vesting and financial wellness resources\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Life and AD\u0026amp;amp;D - a company paid benefit, with the option to purchase additional coverage for yourself and your dependents\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Disability Coverage\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Accident Insurance\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Pet Insurance\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of this work at home job, we will provide you with all the necessary equipment to perform your duties, including a computer, mouse, keyboard as well as other items on our approved list of WFH supplies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Unite Us is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. We embrace and encourage our employees\u0026#39; differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. If you require assistance in applying for open positions due to a disability please email us at peopleops@uniteus.com to request an accommodation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Remote\u0026lt;/p\u0026gt;","departments":[{"id":4030461002,"name":"Customer Success","child_ids":[],"parent_id":null}],"offices":[{"id":4018070002,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8900015002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/uniteus/jobs/8925913002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6576625002,"location":{"name":"United States"},"metadata":null,"id":8925913002,"updated_at":"2026-10-30T15:48:37-04:00","requisition_id":"2026-150","title":"Community Strategy Manager - Virginia","company_name":"Unite Us","first_published":"2026-10-30T15:48:37-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Title: \u0026lt;/strong\u0026gt;\u0026amp;nbsp;Community Strategy Manager - Virginia\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Department: \u0026lt;/strong\u0026gt;Customer Success\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Community Strategy Manager will provide the operational and analytical backbone that allows the Community Strategy Leadership to focus on designing and executing on a cross-functional vision for the connection between our customers and their community partners. This role ensures that our community strategy is consistently executed across Customer Success and Sales by standardizing processes, managing escalation tracking in Salesforce, and coordinating with RevOps and Analytics to capture the right data. By supporting and tracking customer escalations, the Community Strategy Manager demonstrates the measurable effectiveness of escalation campaigns and adoption efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role sits at the intersection of process design, analytics, and consultative enablement. You’ll ensure internal teams have the tools, insights, and frameworks needed to engage partners, resolve escalations, and drive adoption at scale. By connecting community strategy with data and performance measurement, you’ll help demonstrate the effectiveness of our engagement efforts both internally and with customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Internal Enablement\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as a consultative partner to Customer Success Managers, supporting escalation reviews and building network engagement plans for new and priority customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Sales and Implementation teams to align on customer onboarding and embed community processes early.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Retention \u0026amp;amp; Engagement\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive retention across assigned customer accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively partner with community-based organizations to strengthen relationships and address shared goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with Marketing and Revenue Operations teams to align strategies and ensure community-focused objectives are met.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster meaningful connections that enhance customer and community outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Operational Process\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain SOPs, playbooks, and triage processes for consistent handling of community escalations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate weekly escalation review meetings and track follow-up actions across teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Analytics \u0026amp;amp; Insights\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Track, and report escalation campaign metrics in Salesforce.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor adoption, network health, and partner engagement data, for key customers and geographies, as needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage customer surveys following escalations to measure satisfaction and demonstrate effectiveness of resolution efforts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be innovative \u0026amp;amp; think outside the box when it comes to developing new models that drive user adoption\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Communication and Events\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with Marketing on Community-facing materials\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support Community-focused Marketing events.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You’re a great fit for this role if\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in customer success, community engagement, implementation, account management, public health, human services, social services, or a related customer-facing role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with state or local government agencies, community-based organizations (CBOs), nonprofits, healthcare organizations, or other organizations serving vulnerable populations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success building relationships across multiple stakeholder groups, including customers, community partners, government agencies, or cross-functional internal teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing complex projects or programs that require coordination across multiple organizations, competing priorities, and changing timelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and operational skills with experience using data to measure outcomes, identify opportunities, and improve processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience documenting processes, developing playbooks or standard operating procedures, or driving operational consistency across teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using CRM or case management platforms (Salesforce preferred) and comfort learning new technology platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working in a fast-paced, evolving environment where processes, priorities, and customer needs continue to develop.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Mission:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Unite Us’ mission is to unlock the potential of every community. Our co-founders started Unite Us in 2013 to serve the people they served with. They witnessed firsthand the barriers and inefficiencies in trying to navigate health and social services, and set out to improve that experience for veterans and their families. Unite Us quickly expanded to serving all people who need connections to care across our country. Through Unite Us’ national network and software, community-based organizations, government agencies, and healthcare organizations are all connected to better collaborate to meet the needs of the individuals in their communities. We drive the collaboration to predict, deliver, and pay for services that impact whole-person health. If you want to do well and do good, join Unite Us.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Environmental Job Requirements and Working Conditions\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This position is remote, U.S. based. \u0026lt;strong\u0026gt;Candidates must live in the state of Virgina to be considered.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This position may require 30-50% travel\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The target pay range for this role is: $75,000-$85,000. This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate\u0026#39;s skills, experience, and competencies, as well as location.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;All team members will be required to pass a background check which includes criminal, employment, and education verification\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Unite Us:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Medical, Dental, and Vision\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Wellness\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Flexible Time Off\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Take what you need, including volunteer days and mental health days. We also offer 14 paid, company-wide holidays.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Paid Parental Leave\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Adoptive parents are included.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Employee Resource Groups\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join our ERGs to connect and engage with colleagues, like Military Veterans\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Spending Accounts\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;401(k) + Employer Match\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Enjoy matching, immediate vesting and financial wellness resources\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Life and AD\u0026amp;amp;D - a company paid benefit, with the option to purchase additional coverage for yourself and your dependents\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Disability Coverage\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Accident Insurance\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Pet Insurance\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of this work at home job, we will provide you with all the necessary equipment to perform your duties, including a computer, mouse, keyboard as well as other items on our approved list of WFH supplies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Unite Us is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. We embrace and encourage our employees\u0026#39; differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. If you require assistance in applying for open positions due to a disability please email us at peopleops@uniteus.com to request an accommodation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Remote\u0026lt;/p\u0026gt;","departments":[{"id":4030461002,"name":"Customer Success","child_ids":[],"parent_id":null}],"offices":[{"id":4018070002,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8925913002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/uniteus/jobs/8853485002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6544009002,"location":{"name":"United States"},"metadata":null,"id":8853485002,"updated_at":"2026-10-02T16:32:25-04:00","requisition_id":"2026-139","title":"Customer Success Executive - Florida ","company_name":"Unite Us","first_published":"2026-09-28T16:01:40-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Title: \u0026lt;/strong\u0026gt;Customer Success Executive - Florida\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Department:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Customer Success\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Customer Success Executive, you\u0026#39;ll own retention and growth for a portfolio of complex, high-value accounts. You\u0026#39;ll independently initiate and own relationships across an organization — including most executive stakeholders — and lead value-based account strategy and execution, proactively aligning stakeholders on forward plans that drive measurable impact and expansion.\u0026amp;nbsp;Operating with high autonomy, you\u0026#39;ll design solutions for complex use cases, translate customer needs into actionable product feedback, and solve ambiguous, cross-functional problems that span systems and workflows. You\u0026#39;ll own value realization strategy aligned to customer financial and strategic priorities, lead retention strategy for complex accounts, and drive expansion through renewals — positioning Unite Us as a strategic partner.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Own Account Strategy, Relationships \u0026amp;amp; Retention\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own value-based account strategy and execution, proactively aligning stakeholders on forward plans and optimization opportunities that drive significant account impact and/or expansion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own relationships across the customer\u0026#39;s organization, including most executive stakeholders; independently initiate and deepen executive connections.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead retention strategy for complex accounts, aligning executive stakeholders and driving mitigation of at-risk accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own renewals and drive expansion aligned to customer outcomes; position Unite Us as a strategic partner to unlock growth.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Design Solutions \u0026amp;amp; Drive Value Realization\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design solutions for complex use cases, translating customer needs into actionable product feedback; influence stakeholders to commit to workflows and policies that drive sustained adoption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own value realization strategy aligned to customer strategic and financial priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Synthesize platform and outcomes data into outcome-driven narratives; deliver QBRs/EBRs and executive readouts that connect investment to results.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Solve Cross-Functional Problems \u0026amp;amp; Champion Voice of Customer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Solve ambiguous, cross-functional problems impacting customer systems and workflows; drive aligned solutions across teams and stakeholders with minimal escalation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive alignment across multiple internal teams (Product, Community, Operations, Marketing, Support) to achieve account strategy and deliver on success plans without formal people management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate for customer needs internally; drive action based on customer insights across teams along the customer journey.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Lead \u0026amp;amp; Mentor\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead team initiatives and contribute to best practices and playbooks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor junior team members and support onboarding.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You’re a great fit for this role if\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5-7 years of professional work experience suggested\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of customer success, account management, or directly related work experience preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience in managing a book of business and complex, high-value accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience creating and sustaining large, complex\u0026amp;nbsp; strategic partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success with renewals and retention opportunities\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Mission:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Unite Us’ mission is to unlock the potential of every community. Our co-founders started Unite Us in 2013 to serve the people they served with. They witnessed firsthand the barriers and inefficiencies in trying to navigate health and social services, and set out to improve that experience for veterans and their families. Unite Us quickly expanded to serving all people who need connections to care across our country. Through Unite Us’ national network and software, community-based organizations, government agencies, and healthcare organizations are all connected to better collaborate to meet the needs of the individuals in their communities. We drive the collaboration to predict, deliver, and pay for services that impact whole-person health. If you want to do well and do good, join Unite Us.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Environmental Job Requirements and Working Conditions\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This position is remote, U.S. based. \u0026lt;strong\u0026gt;Candidates must live in or around the state of Florida to be considered.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This position may require 30% travel\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The target base pay range for this role is: $110,000-$140,000. This role is eligible for variable compensation. This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate\u0026#39;s skills, experience, and competencies, as well as location.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;All team members will be required to pass a background check which includes criminal, employment, and education verification\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Unite Us:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Medical, Dental, and Vision\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Wellness\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Flexible Time Off\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Take what you need, including volunteer days and mental health days. We also offer 14 paid, company-wide holidays.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Paid Parental Leave\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Adoptive parents are included.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Employee Resource Groups\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join our ERGs to connect and engage with colleagues, like Military Veterans\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Spending Accounts\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;401(k) + Employer Match\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Enjoy matching, immediate vesting and financial wellness resources\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Life and AD\u0026amp;amp;D - a company paid benefit, with the option to purchase additional coverage for yourself and your dependents\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Disability Coverage\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Accident Insurance\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Pet Insurance\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of this work at home job, we will provide you with all the necessary equipment to perform your duties, including a computer, mouse, keyboard as well as other items on our approved list of WFH supplies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Unite Us is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. We embrace and encourage our employees\u0026#39; differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. If you require assistance in applying for open positions due to a disability please email us at peopleops@uniteus.com to request an accommodation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Remote\u0026lt;/p\u0026gt;","departments":[{"id":4030461002,"name":"Customer Success","child_ids":[],"parent_id":null}],"offices":[{"id":4018070002,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8853485002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/uniteus/jobs/8922588002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6575348002,"location":{"name":"United States"},"metadata":null,"id":8922588002,"updated_at":"2026-10-28T15:34:19-04:00","requisition_id":"2026-147","title":"Customer Success Executive - Vermont ","company_name":"Unite Us","first_published":"2026-10-28T15:34:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Title: \u0026lt;/strong\u0026gt;Customer Success Executive - Vermont\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Department:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Customer Success\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Customer Success Executive, you\u0026#39;ll own retention and growth for a portfolio of complex, high-value accounts. You\u0026#39;ll independently initiate and own relationships across an organization — including most executive stakeholders — and lead value-based account strategy and execution, proactively aligning stakeholders on forward plans that drive measurable impact and expansion.\u0026amp;nbsp;Operating with high autonomy, you\u0026#39;ll design solutions for complex use cases, translate customer needs into actionable product feedback, and solve ambiguous, cross-functional problems that span systems and workflows. You\u0026#39;ll own value realization strategy aligned to customer financial and strategic priorities, lead retention strategy for complex accounts, and drive expansion through renewals — positioning Unite Us as a strategic partner.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Own Account Strategy, Relationships \u0026amp;amp; Retention\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own value-based account strategy and execution, proactively aligning stakeholders on forward plans and optimization opportunities that drive significant account impact and/or expansion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own relationships across the customer\u0026#39;s organization, including most executive stakeholders; independently initiate and deepen executive connections.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead retention strategy for complex accounts, aligning executive stakeholders and driving mitigation of at-risk accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own renewals and drive expansion aligned to customer outcomes; position Unite Us as a strategic partner to unlock growth.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Design Solutions \u0026amp;amp; Drive Value Realization\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design solutions for complex use cases, translating customer needs into actionable product feedback; influence stakeholders to commit to workflows and policies that drive sustained adoption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own value realization strategy aligned to customer strategic and financial priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Synthesize platform and outcomes data into outcome-driven narratives; deliver QBRs/EBRs and executive readouts that connect investment to results.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Solve Cross-Functional Problems \u0026amp;amp; Champion Voice of Customer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Solve ambiguous, cross-functional problems impacting customer systems and workflows; drive aligned solutions across teams and stakeholders with minimal escalation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive alignment across multiple internal teams (Product, Community, Operations, Marketing, Support) to achieve account strategy and deliver on success plans without formal people management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate for customer needs internally; drive action based on customer insights across teams along the customer journey.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Lead \u0026amp;amp; Mentor\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead team initiatives and contribute to best practices and playbooks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor junior team members and support onboarding.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You’re a great fit for this role if\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5-7 years of professional work experience suggested\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of customer success, account management, or directly related work experience preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience in managing a book of business and complex, high-value accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience creating and sustaining large, complex\u0026amp;nbsp; strategic partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success with renewals and retention opportunities\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Mission:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Unite Us’ mission is to unlock the potential of every community. Our co-founders started Unite Us in 2013 to serve the people they served with. They witnessed firsthand the barriers and inefficiencies in trying to navigate health and social services, and set out to improve that experience for veterans and their families. Unite Us quickly expanded to serving all people who need connections to care across our country. Through Unite Us’ national network and software, community-based organizations, government agencies, and healthcare organizations are all connected to better collaborate to meet the needs of the individuals in their communities. We drive the collaboration to predict, deliver, and pay for services that impact whole-person health. If you want to do well and do good, join Unite Us.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Environmental Job Requirements and Working Conditions\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This position is remote, U.S. based. \u0026lt;strong\u0026gt;Candidates must live in or around the state of Vermont to be considered.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This position may require 30% travel\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The target base pay range for this role is: $110,000-$140,000. This role is eligible for variable compensation. This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate\u0026#39;s skills, experience, and competencies, as well as location.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;All team members will be required to pass a background check which includes criminal, employment, and education verification\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Unite Us:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Medical, Dental, and Vision\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Wellness\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Flexible Time Off\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Take what you need, including volunteer days and mental health days. We also offer 14 paid, company-wide holidays.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Paid Parental Leave\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Adoptive parents are included.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Employee Resource Groups\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join our ERGs to connect and engage with colleagues, like Military Veterans\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Spending Accounts\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;401(k) + Employer Match\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Enjoy matching, immediate vesting and financial wellness resources\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Life and AD\u0026amp;amp;D - a company paid benefit, with the option to purchase additional coverage for yourself and your dependents\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Disability Coverage\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Accident Insurance\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Pet Insurance\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of this work at home job, we will provide you with all the necessary equipment to perform your duties, including a computer, mouse, keyboard as well as other items on our approved list of WFH supplies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Unite Us is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. We embrace and encourage our employees\u0026#39; differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. If you require assistance in applying for open positions due to a disability please email us at peopleops@uniteus.com to request an accommodation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Remote\u0026lt;/p\u0026gt;","departments":[{"id":4030461002,"name":"Customer Success","child_ids":[],"parent_id":null}],"offices":[{"id":4018070002,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8922588002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/uniteus/jobs/8853057002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6543791002,"location":{"name":"United States"},"metadata":null,"id":8853057002,"updated_at":"2026-10-02T16:34:13-04:00","requisition_id":"2026-140","title":"Customer Success Manager, Digital - Florida ","company_name":"Unite Us","first_published":"2026-09-28T13:05:34-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Department: Customer Success\u0026amp;nbsp;\u0026lt;br\u0026gt;Position: Customer Success Manager, Digital - Florida\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;: The Customer Success Manager (Digital) will have a strong mind for handling client needs, as well as a deep understanding of how to use digital tools to achieve customer satisfaction at scale. The individual in this role will be responsible for managing and retaining a large portfolio of customers, contributing to driving network engagement and filling gaps with new \u0026amp;amp; existing customer geographies by providing agnostic engagement bandwidth to facilitate partner onboarding with a focus on platform adoption.\u0026amp;nbsp; This role requires someone with a creative and strategic mindset, who is customer and team-oriented and has the ability to thrive in a high growth and fast-paced company environment.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026lt;/strong\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage a high-volume, tech-touch book of business using a “one-to-many” approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver best practices for workflows and onboarding strategies, based on specific network use cases, innovative engagement approaches, and an understanding of related tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Segment your book of business and develop strategic plans that deliver customer value at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively leverage a matrix account team to develop and manage sales pipeline and enhance customer relationships and value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and own targeted cadences to effectively drive maturity, and expansion across different customer segments and personas.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage Salesforce to create innovative workflows that automate key account engagement activities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand the Product to teach customers how to use it \u0026amp;amp; recommendations for additional products \u0026amp;amp; services.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own a number - understand GRR \u0026amp;amp; CSQL metrics \u0026amp;amp; how they play into your Book of Business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be innovative \u0026amp;amp; think outside the box when it comes to developing new models that drive user adoption\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally to create a seamless customer experience for your portfolio and identify upstream/ downstream inefficiencies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with the development of systems, programs and educational materials that will maximize the performance on all related program metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead discussions around forecasting and pipeline status with internal stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You’re a great fit for this role if:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of professional work experience suggested\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2-4 years of customer success or related work experience preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing revenue and an ability to learn new technologies\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in process development and resource creation/ management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical ability to leverage data to drive creative decisions and recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Mission:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Unite Us’ mission is to unlock the potential of every community. Our co-founders started Unite Us in 2013 to serve the people they served with. They witnessed firsthand the barriers and inefficiencies in trying to navigate health and social services, and set out to improve that experience for veterans and their families. Unite Us quickly expanded to serving all people who need connections to care across our country. Through Unite Us’ national network and software, community-based organizations, government agencies, and healthcare organizations are all connected to better collaborate to meet the needs of the individuals in their communities. We drive the collaboration to predict, deliver, and pay for services that impact whole-person health. If you want to do well and do good, join Unite Us.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Environmental Job Requirements and Working Conditions:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This position is remote, U.S.-based. \u0026lt;strong\u0026gt;Candidate must live in or around the state of Florida to be considered.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The target pay range for this role is: $75,000-$87,500. This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate\u0026#39;s skills, experience, and competencies, as well as location.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This position may require 10% travel\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;All team members will be required to pass a background check which includes criminal, employment, and education verification\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Unite Us:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Medical, Dental, and Vision\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Wellness\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Flexible Time Off\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Take what you need, including volunteer days and mental health days. We also offer 14 paid, company-wide holidays.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Paid Parental Leave\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Adoptive parents are included.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Employee Resource Groups\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Choose to join any of our ERGs, which celebrate and support a diverse and inclusive workplace.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Spending Accounts\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;401(k) + Employer Match\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Enjoy matching, immediate vesting and financial wellness resources\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Life and AD\u0026amp;amp;D - a company paid benefit, with the option to purchase additional coverage for yourself and your dependents\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Disability Coverage\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Accident Insurance\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Pet Insurance\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of this work at home job, we will provide you with all the necessary equipment to perform your duties, including a computer, mouse, keyboard as well as other items on our approved list of WFH supplies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Unite Us is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. We embrace and encourage our employees\u0026#39; differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. If you require assistance in applying for open positions due to a disability please email us at peopleops@uniteus.com to request an accommodation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Remote\u0026lt;/p\u0026gt;","departments":[{"id":4030461002,"name":"Customer Success","child_ids":[],"parent_id":null}],"offices":[{"id":4018070002,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8853057002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/uniteus/jobs/8872764002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6552835002,"location":{"name":"United States"},"metadata":null,"id":8872764002,"updated_at":"2026-10-06T18:23:08-04:00","requisition_id":"2026-135","title":"Enterprise Implementation Manager","company_name":"Unite Us","first_published":"2026-10-06T18:23:08-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Title:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Enterprise Implementation Manager\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Department: \u0026lt;/strong\u0026gt;Product Delivery\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;: The Enterprise Implementation Manager will primarily support our remote implementation model. This role will also occasionally support our Enterprise Services Delivery model, which focuses on temporarily embedding Unite Us team members in the early stages of partnership with customers who have significant business impact to provide expedited delivery and early ROI. The Implementation Manager will work with key stakeholders, both internally and externally, to proactively assess customer workflows and system adoption and consult with the customer to celebrate successes. This role includes a willingness to travel occasionally for customer needs, proven experience in managing customer relationships, and an ability to proactively identify risks and respond appropriately to rapidly changing situations. Implementation Managers are strong collaborators and work across departments and teams to ensure a seamless delivery of our solutions. The Implementation Manager is a detail-oriented or execution-focused individual with strong project management, customer management, and communication skills. They must have the ability to think on their feet and demonstrate expertise in executing a best-in-class implementation process. This role requires a process- and solutions-oriented mindset with the ability to drive operational efficiencies and decrease time to value for our customers.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead small- to large-scale implementations from end-to-end, acting as both the project manager and the customer point of contact during the implementation, including leading customer meetings, conducting workflow assessments, planning and executing configurations, and overseeing go-live support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the successful delivery of all contracted solutions, ensuring cross-team dependencies are identified and completed in a timely manner, confirming that internal specialized teams have the information needed to complete assigned deliverables \u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage and scope customer collateral needs such as training plans, client-specific workflow documentation, and marketing collateral\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide customers through project plan development and execution of a Coordinated Care Network\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop relationships with program or day-to-day stakeholders, community partners, service providers, and other stakeholders in the health and human services space to launch coordinated care networks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Plan, manage, and monitor projects for customers with varying complexities \u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead standard technical implementations, such as SAML SSO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accuracy of all internal systems to warrant effective management of project pipeline and project resources \u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You’re a great fit for this role if\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven implementation and project management skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in a business, technology, consulting, public health, or social services environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building strong relationships and delivering customer-centric solutions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to be consultative and manage multiple customers and projects at once. You show your resourcefulness by finding creative ways to execute, even when there’s not a predetermined path to follow.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills – you’re an active listener who can break down complex ideas and tailor a message to a specific audience\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to be both organized and agile – you are able to keep projects running smoothly and efficiently, but you know how to pivot when things don’t go as planned\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience analyzing data to pull out insights, tell a story, and drive action\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience learning new tools and software; preferred experience with Jira, Salesforce, and Google Suite\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Mission:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Unite Us’ mission is to unlock the potential of every community. Our co-founders started Unite Us in 2013 to serve the people they served with. They witnessed firsthand the barriers and inefficiencies in trying to navigate health and social services, and set out to improve that experience for veterans and their families. Unite Us quickly expanded to serving all people who need connections to care across our country. Through Unite Us’ national network and software, community-based organizations, government agencies, and healthcare organizations are all connected to better collaborate to meet the needs of the individuals in their communities. We drive the collaboration to predict, deliver, and pay for services that impact whole-person health. If you want to do well and do good, join Unite Us.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Environmental Job Requirements and Working Conditions\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This position is remote, U.S. based.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This position may require 20% travel\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The target pay range for this role is: $100,000-$125,000. This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate\u0026#39;s skills, experience, and competencies, as well as location.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;All team members will be required to pass a background check which includes criminal, employment, and education verification\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Unite Us:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Medical, Dental, and Vision\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Wellness\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Flexible Time Off\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Take what you need, including volunteer days and mental health days. We also offer 14 paid, company-wide holidays.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Paid Parental Leave\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Adoptive parents are included.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Employee Resource Groups\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join our ERGs to connect and engage with colleagues, like Military Veterans\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Spending Accounts\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;401(k) + Employer Match\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Enjoy matching, immediate vesting and financial wellness resources\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Life and AD\u0026amp;amp;D - a company paid benefit, with the option to purchase additional coverage for yourself and your dependents\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Disability Coverage\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Accident Insurance\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Pet Insurance\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of this work at home job, we will provide you with all the necessary equipment to perform your duties, including a computer, mouse, keyboard as well as other items on our approved list of WFH supplies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Unite Us is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. We embrace and encourage our employees\u0026#39; differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. If you require assistance in applying for open positions due to a disability please email us at peopleops@uniteus.com to request an accommodation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Remote\u0026lt;/p\u0026gt;","departments":[{"id":4118838002,"name":"Product Delivery","child_ids":[],"parent_id":null}],"offices":[{"id":4018070002,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8872764002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/uniteus/jobs/8830905002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6535017002,"location":{"name":"United States"},"metadata":null,"id":8830905002,"updated_at":"2026-09-22T09:47:26-04:00","requisition_id":"2026-085","title":"Lead Software Engineer ","company_name":"Unite Us","first_published":"2026-09-22T09:46:48-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Title:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Lead Software Engineer\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Department: \u0026lt;/strong\u0026gt;Product Development\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;: \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Unite Us is seeking a Lead Software Engineer to provide senior technical leadership for our Platform Services team, the core APIs and services that power the entire Unite Us product suite. This is a senior individual-contributor role, not a people-management role: the Lead Engineer sets technical direction, raises the bar on engineering quality, and multiplies the team\u0026#39;s effectiveness through mentorship, architecture, and hands-on delivery, rather than through direct reports. The Lead Engineer acts as the primary technical counterpart to the Senior Engineering Manager, translating team goals and long-term architectural context into concrete technical plans, and representing Platform Services\u0026#39; technical perspective in conversations with other engineering teams and stakeholders. This role requires deep experience with large-scale, object-oriented backend systems, APIs, and interoperability standards, along with the judgment to make and defend significant design and architecture decisions. A background in the healthcare or social care problem space is useful but not required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and evolve the technical architecture of Platform Services\u0026#39; core APIs and interoperability solutions, ensuring they remain scalable, secure, and maintainable as usage grows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the design and implementation of complex, cross-cutting technical initiatives (e.g., FHIR-based interoperability, authentication frameworks such as SAML, SCIM, OAuth, and SMART), from proposal through delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set technical standards and best practices for the team; review designs and code to maintain quality, consistency, and long-term maintainability across new and legacy codebases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and grow other engineers on the team, including pairing, technical coaching, and helping less experienced engineers reason through design trade-offs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with the Senior Engineering Manager to translate team vision and business priorities into a concrete technical roadmap, and surface technical risks early.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Platform Services in cross-team technical discussions, building consensus with other technical leads on shared approaches and integration points.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Break down ambiguous or large-scale problems into well-scoped technical plans that others on the team can execute against.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay hands-on: contribute production code, especially for the highest-leverage or highest-risk parts of the system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to a positive, solution-focused, and collaborative team culture.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You’re a great fit for this role if\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7-8+ years of relevant experience as a software engineer, with a track record of increasing technical scope and ownership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience leading the design and delivery of complex, large-scale, or cross-team technical initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of CS fundamentals and of building and operating large-scale distributed backend systems and APIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong track record of mentoring engineers and raising the technical bar of a team, without formal management authority.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience making and communicating significant architecture and design trade-offs, and influencing technical direction beyond your own immediate work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience writing code that is clear, concise, testable, and easily understood by other engineers, and holding others to that same bar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with modern web development technologies and techniques for building web services; strong back-end and API integration background.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with cloud-based SaaS development and CI/CD practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable navigating ambiguity and multiple concurrent stakeholder demands.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science, Software Engineering, or a related engineering field required; equivalent practical experience will be considered in lieu of a degree.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with open standards-based authentication frameworks such as OAuth and SAML.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Ruby or Ruby on Rails, Python, or with object-oriented and/or functional programming generally.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Docker, Kubernetes, and monitoring systems like New Relic or DataDog.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in Agile teams, particularly remotely.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with healthcare or social care technologies such as Fast Healthcare Interoperability Resources (FHIR).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Mission:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Unite Us’ mission is to unlock the potential of every community. Our co-founders started Unite Us in 2013 to serve the people they served with. They witnessed firsthand the barriers and inefficiencies in trying to navigate health and social services, and set out to improve that experience for veterans and their families. Unite Us quickly expanded to serving all people who need connections to care across our country. Through Unite Us’ national network and software, community-based organizations, government agencies, and healthcare organizations are all connected to better collaborate to meet the needs of the individuals in their communities. We drive the collaboration to predict, deliver, and pay for services that impact whole-person health. If you want to do well and do good, join Unite Us.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Environmental Job Requirements and Working Conditions\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This position is remote, U.S. based.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This position may require 5% travel\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The target pay range for this role is: $160,000-$190,000. This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate\u0026#39;s skills, experience, and competencies, as well as location.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;All team members will be required to pass a background check which includes criminal, employment, and education verification\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Unite Us:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Medical, Dental, and Vision\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Wellness\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Flexible Time Off\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Take what you need, including volunteer days and mental health days. We also offer 14 paid, company-wide holidays.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Paid Parental Leave\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Adoptive parents are included.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Employee Resource Groups\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join our ERGs to connect and engage with colleagues, like Military Veterans\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Spending Accounts\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;401(k) + Employer Match\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Enjoy matching, immediate vesting and financial wellness resources\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Life and AD\u0026amp;amp;D - a company paid benefit, with the option to purchase additional coverage for yourself and your dependents\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Disability Coverage\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Accident Insurance\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Pet Insurance\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of this work at home job, we will provide you with all the necessary equipment to perform your duties, including a computer, mouse, keyboard as well as other items on our approved list of WFH supplies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Unite Us is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. We embrace and encourage our employees\u0026#39; differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. If you require assistance in applying for open positions due to a disability please email us at peopleops@uniteus.com to request an accommodation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Remote\u0026lt;/p\u0026gt;","departments":[{"id":4118839002,"name":"Product Development ","child_ids":[],"parent_id":null}],"offices":[{"id":4018070002,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8830905002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/uniteus/jobs/8895532002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6562935002,"location":{"name":"United States"},"metadata":null,"id":8895532002,"updated_at":"2026-10-29T15:53:44-04:00","requisition_id":"2026-148","title":"Senior Community Strategy Manager - New Hampshire","company_name":"Unite Us","first_published":"2026-10-16T15:42:37-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Title: \u0026lt;/strong\u0026gt;Senior Community Strategy Manager - New Hampshire\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Department: \u0026lt;/strong\u0026gt;Customer Success\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;: The Senior Community Strategy Manager turns community strategy expertise into approaches, systems, and enablement that make multiple customers and teams more successful. This role scales the operational and analytical foundation that allows the Director of Community Strategy to focus on cross-functional vision, by designing scalable engagement strategies, building enablement frameworks for Customer Success, Sales, and Implementation, and improving how escalation, adoption, and network-health data are captured and used across the organization.This role sits at the intersection of process design, analytics, and consultative enablement at a larger scale than the Community Strategy Manager level. You\u0026#39;ll design frameworks and playbooks that other CSMs and cross-functional partners use to engage community partners, resolve escalations, and drive adoption across multiple customers, geographies, or campaigns, while coaching others and demonstrating the effectiveness of engagement efforts with data.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;table style=\u0026quot;width: 93.6253%;\u0026quot;\u0026gt;\n\u0026lt;tbody\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td style=\u0026quot;width: 99.9704%;\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Internal Enablement \u0026amp;amp; Consultative Partnership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as a consultative partner to Customer Success, Sales, and Implementation teams, providing guidance, tools, and coaching that improve execution consistency, and build enablement frameworks that improve how these teams engage customers and partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead cross-functional training or working sessions on escalation, adoption, and community strategy practices, and measure whether enablement improves team execution and outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Community Strategy \u0026amp;amp; Network Engagement\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Execute community engagement and network strategies for priority customers and design scalable network engagement strategies across customer segments, geographies, or campaigns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build strong relationships with community partners, anticipate adoption risks and align internal teams on response plans, and coach CSMs on tailoring engagement plans to customer and partner context.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Escalation Management \u0026amp;amp; Triage\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage and co-facilitate escalation processes, ensuring issues are triaged, tracked, and resolved, and coordinate cross-functional stakeholders to drive accountability and timely resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design escalation campaigns and playbooks that address recurring adoption or partner engagement barriers, and use escalation data to prioritize interventions and prevent repeat issues.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Operational Process, SOPs \u0026amp;amp; Playbooks\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain SOPs, playbooks, and triage processes for consistent handling of community escalations, and design and implement scalable workflows and operating approaches across customers, geographies, and campaign types.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify process bottlenecks and lead improvements that reduce manual work or unclear ownership, connecting SOPs to measurement, accountability, and enablement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Analytics, Insights \u0026amp;amp; Measurement\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Track and report escalation campaign metrics in Salesforce, monitor adoption, engagement, and network health, and design measurement frameworks for escalation campaigns, adoption efforts, surveys, and engagement initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Synthesize data across customers and geographies to identify trends and scalable opportunities, and translate data into executive-ready narratives and prioritization recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salesforce \u0026amp;amp; Systems Discipline\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate data and activity tracking in Salesforce and related systems, and lead improvements to Salesforce workflows and reporting structures for escalation campaigns, engagement plans, and satisfaction tracking.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define system requirements that balance user experience, data quality, and reporting needs, and audit data quality to drive corrective action across teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration \u0026amp;amp; Influence\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Align stakeholders around engagement priorities, escalation plans, and customer outcomes, and lead cross-functional initiatives that require coordination, shared operating rhythms, and accountability within defined community strategy priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence teams without direct authority by using evidence, customer context, and clear recommendations, and resolve misalignment before it affects customer or community outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Communication, Facilitation \u0026amp;amp; Executive Presence\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Facilitate customer, partner, and internal discussions with confidence and clarity, and lead complex or sensitive conversations involving escalation themes, adoption challenges, or cross-functional tradeoffs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create executive-ready narratives that combine data, context, risk, and recommendations, and coach others on concise, outcome-oriented communication.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Problem Solving, Innovation \u0026amp;amp; Continuous Improvement\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Diagnose adoption, engagement, and operational challenges, and lead experimentation with new models for engagement, escalation campaigns, or adoption improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance innovation with process discipline, measurement, and scalability, and share learnings through playbooks, enablement, and cross-functional recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Customer \u0026amp;amp; Community Impact\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Keep customer goals, partner experience, and community outcomes at the center of decision-making, and connect community engagement work to customer value, adoption, retention, and measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify cross-customer themes that affect community partners and help teams prioritize work based on customer and community impact.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;/tbody\u0026gt;\n\u0026lt;/table\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You’re a great fit for this role if\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in customer success, community engagement, implementation, account management, public health, human services, social services, or a related customer-facing role, including experience operating across multiple customers, geographies, or campaigns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with state or local government agencies, community-based organizations (CBOs), nonprofits, healthcare organizations, or other organizations serving vulnerable populations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success designing scalable engagement strategies and building relationships across multiple stakeholder groups, including customers, community partners, government agencies, and cross-functional internal teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience coaching, mentoring, or enabling other CSMs or cross-functional partners on community strategy, escalation management, or adoption practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing complex, multi-customer or multi-market projects that require coordination across competing priorities and changing timelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and operational skills with experience designing measurement frameworks, synthesizing data across customers or geographies, and translating findings into executive-ready recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building scalable SOPs, playbooks, or operating models, and driving operational consistency across teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using CRM or case management platforms (Salesforce preferred), including leading workflow or reporting improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working in a fast-paced, evolving environment where processes, priorities, and customer needs continue to develop.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Mission:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Unite Us’ mission is to unlock the potential of every community. Our co-founders started Unite Us in 2013 to serve the people they served with. They witnessed firsthand the barriers and inefficiencies in trying to navigate health and social services, and set out to improve that experience for veterans and their families. Unite Us quickly expanded to serving all people who need connections to care across our country. Through Unite Us’ national network and software, community-based organizations, government agencies, and healthcare organizations are all connected to better collaborate to meet the needs of the individuals in their communities. We drive the collaboration to predict, deliver, and pay for services that impact whole-person health. If you want to do well and do good, join Unite Us.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Environmental Job Requirements and Working Conditions\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This position is remote, U.S. based. \u0026lt;strong\u0026gt;Candidates must reside in New Hampshire to be considered.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This position may require 30-50% travel\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The target pay range for this role is: $85,000-$95,000. This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate\u0026#39;s skills, experience, and competencies, as well as location.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;All team members will be required to pass a background check which includes criminal, employment, and education verification\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Unite Us:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Medical, Dental, and Vision\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Wellness\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Flexible Time Off\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Take what you need, including volunteer days and mental health days. We also offer 14 paid, company-wide holidays.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Paid Parental Leave\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Adoptive parents are included.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Employee Resource Groups\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join our ERGs to connect and engage with colleagues, like Military Veterans\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Spending Accounts\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;401(k) + Employer Match\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Enjoy matching, immediate vesting and financial wellness resources\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Life and AD\u0026amp;amp;D - a company paid benefit, with the option to purchase additional coverage for yourself and your dependents\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Disability Coverage\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Accident Insurance\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Pet Insurance\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of this work at home job, we will provide you with all the necessary equipment to perform your duties, including a computer, mouse, keyboard as well as other items on our approved list of WFH supplies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Unite Us is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. We embrace and encourage our employees\u0026#39; differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. If you require assistance in applying for open positions due to a disability please email us at peopleops@uniteus.com to request an accommodation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Remote\u0026lt;/p\u0026gt;","departments":[{"id":4030461002,"name":"Customer Success","child_ids":[],"parent_id":null}],"offices":[{"id":4018070002,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8895532002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/uniteus/jobs/8871552002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6552255002,"location":{"name":"United States"},"metadata":null,"id":8871552002,"updated_at":"2026-10-19T14:03:52-04:00","requisition_id":"2026-143","title":"Senior Customer Success Manager - Hawaii ","company_name":"Unite Us","first_published":"2026-10-06T14:22:51-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Title: \u0026lt;/strong\u0026gt;Senior Customer Success Manager - Hawaii\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Department: \u0026lt;/strong\u0026gt;Customer Success\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;: At Unite Us, as a Senior Customer Success Manager (Sr. CSM) you will serve as a strategic advisor responsible for owning customer outcomes, retention, and growth across a portfolio of complex accounts. You will build strong relationships with operational and executive stakeholders, develop and evolve account strategies aligned to customer goals, and use product expertise, data, and customer insights to drive measurable value through the Unite Us platform.\u0026amp;nbsp;You will independently identify and mitigate account and renewal risk, optimizes workflows and adoption using change management principles, and translates customer goals and platform performance into actionable success plans. You will lead strategic customer conversations, including business reviews, renewal planning, escalations, and value discussions, while proactively coordinating cross-functional partners to advance customer priorities. \u0026amp;nbsp;You will lead through influence to strengthen customer outcomes, team effectiveness, and Unite Us\u0026#39; broader mission.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Own Strategic Customer Relationships \u0026amp;amp; Account Strategy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the strategic partner for assigned accounts, building strong relationships with operational and executive stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and evolve account strategies and Joint Success Plans aligned to customer goals, priorities, and measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Anticipate stakeholder needs and identify risks, opportunities, and actions that advance account success.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Drive Adoption, Value \u0026amp;amp; Customer Outcomes\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Apply Unite Us product expertise and change management principles to optimize workflows and drive sustained adoption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use customer and platform data to identify trends, gaps, and opportunities for improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Connect platform usage and outcomes to customer goals and clearly communicate measurable value.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Own Account Health, Retention \u0026amp;amp; Growth\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify and mitigate account and renewal risks using health signals, adoption trends, and stakeholder engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead renewal strategy and execution, ensuring alignment and readiness across customer and internal stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify expansion opportunities and partner with Sales to advance qualified growth opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Lead Strategic Communication \u0026amp;amp; Customer Problem Solving\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Independently lead stakeholder meetings, QBRs/EBRs, renewal conversations, and escalations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tailor communication to diverse stakeholder and buyer types and navigate complex or competing priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Diagnose root causes, resolve recurring challenges, and drive solutions that reduce repeat issues.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Drive Cross-Functional Execution \u0026amp;amp; Customer Advocacy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Align cross-functional partners around customer priorities, establishing clear ownership, timelines, and dependencies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead complex customer initiatives and proactively identify and mitigate project risks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Synthesize customer feedback into actionable themes and advocate for customer needs with Product and other internal teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Demonstrate Leadership \u0026amp;amp; Elevate Team Effectiveness\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as a trusted resource and thought partner for peers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Share best practices, insights, and learnings that strengthen team performance.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You’re a great fit for this role if\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of customer success, account management or directly related work experience\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience supporting healthcare and/or government customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing complex customer relationships and executive stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with account planning, renewals, retention, and expansion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience driving product adoption, workflow improvement, or change management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills with demonstrated ability to turn data into insights and action\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading strategic customer meetings, business reviews, or escalations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to lead cross-functional work without direct authority\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Mission:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Unite Us’ mission is to unlock the potential of every community. Our co-founders started Unite Us in 2013 to serve the people they served with. They witnessed firsthand the barriers and inefficiencies in trying to navigate health and social services, and set out to improve that experience for veterans and their families. Unite Us quickly expanded to serving all people who need connections to care across our country. Through Unite Us’ national network and software, community-based organizations, government agencies, and healthcare organizations are all connected to better collaborate to meet the needs of the individuals in their communities. We drive the collaboration to predict, deliver, and pay for services that impact whole-person health. If you want to do well and do good, join Unite Us.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Environmental Job Requirements and Working Conditions\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This position is remote, U.S. based. \u0026lt;strong\u0026gt;Candidates must live in Hawaii to be considered.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This position may require 30% travel\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The target pay range for this role is: $95,000-$110,000. This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate\u0026#39;s skills, experience, and competencies, as well as location.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;All team members will be required to pass a background check which includes criminal, employment, and education verification\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Unite Us:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Medical, Dental, and Vision\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Wellness\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Flexible Time Off\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Take what you need, including volunteer days and mental health days. We also offer 14 paid, company-wide holidays.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Paid Parental Leave\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Adoptive parents are included.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Employee Resource Groups\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join our ERGs to connect and engage with colleagues, like Military Veterans\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Spending Accounts\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;401(k) + Employer Match\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Enjoy matching, immediate vesting and financial wellness resources\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Life and AD\u0026amp;amp;D - a company paid benefit, with the option to purchase additional coverage for yourself and your dependents\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Disability Coverage\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Accident Insurance\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Pet Insurance\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of this work at home job, we will provide you with all the necessary equipment to perform your duties, including a computer, mouse, keyboard as well as other items on our approved list of WFH supplies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Unite Us is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. We embrace and encourage our employees\u0026#39; differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. If you require assistance in applying for open positions due to a disability please email us at peopleops@uniteus.com to request an accommodation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Remote\u0026lt;/p\u0026gt;","departments":[{"id":4030461002,"name":"Customer Success","child_ids":[],"parent_id":null}],"offices":[{"id":4018070002,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8871552002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/uniteus/jobs/8853015002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6543775002,"location":{"name":"United States"},"metadata":null,"id":8853015002,"updated_at":"2026-10-02T16:37:01-04:00","requisition_id":"2026-137","title":"Senior Customer Success Manager - West Virginia","company_name":"Unite Us","first_published":"2026-09-28T12:48:14-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Title: \u0026lt;/strong\u0026gt;Senior Customer Success Manager - West Virginia\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Department: \u0026lt;/strong\u0026gt;Customer Success\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;: At Unite Us, as a Senior Customer Success Manager (Sr. CSM) you will serve as a strategic advisor responsible for owning customer outcomes, retention, and growth across a portfolio of complex accounts. You will build strong relationships with operational and executive stakeholders, develop and evolve account strategies aligned to customer goals, and use product expertise, data, and customer insights to drive measurable value through the Unite Us platform.\u0026amp;nbsp;You will independently identify and mitigate account and renewal risk, optimizes workflows and adoption using change management principles, and translates customer goals and platform performance into actionable success plans. You will lead strategic customer conversations, including business reviews, renewal planning, escalations, and value discussions, while proactively coordinating cross-functional partners to advance customer priorities. \u0026amp;nbsp;You will lead through influence to strengthen customer outcomes, team effectiveness, and Unite Us\u0026#39; broader mission.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Own Strategic Customer Relationships \u0026amp;amp; Account Strategy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the strategic partner for assigned accounts, building strong relationships with operational and executive stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and evolve account strategies and Joint Success Plans aligned to customer goals, priorities, and measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Anticipate stakeholder needs and identify risks, opportunities, and actions that advance account success.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Drive Adoption, Value \u0026amp;amp; Customer Outcomes\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Apply Unite Us product expertise and change management principles to optimize workflows and drive sustained adoption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use customer and platform data to identify trends, gaps, and opportunities for improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Connect platform usage and outcomes to customer goals and clearly communicate measurable value.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Own Account Health, Retention \u0026amp;amp; Growth\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify and mitigate account and renewal risks using health signals, adoption trends, and stakeholder engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead renewal strategy and execution, ensuring alignment and readiness across customer and internal stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify expansion opportunities and partner with Sales to advance qualified growth opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Lead Strategic Communication \u0026amp;amp; Customer Problem Solving\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Independently lead stakeholder meetings, QBRs/EBRs, renewal conversations, and escalations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tailor communication to diverse stakeholder and buyer types and navigate complex or competing priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Diagnose root causes, resolve recurring challenges, and drive solutions that reduce repeat issues.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Drive Cross-Functional Execution \u0026amp;amp; Customer Advocacy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Align cross-functional partners around customer priorities, establishing clear ownership, timelines, and dependencies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead complex customer initiatives and proactively identify and mitigate project risks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Synthesize customer feedback into actionable themes and advocate for customer needs with Product and other internal teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Demonstrate Leadership \u0026amp;amp; Elevate Team Effectiveness\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as a trusted resource and thought partner for peers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Share best practices, insights, and learnings that strengthen team performance.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You’re a great fit for this role if\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of customer success, account management or directly related work experience\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience supporting healthcare and/or government customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing complex customer relationships and executive stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with account planning, renewals, retention, and expansion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience driving product adoption, workflow improvement, or change management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills with demonstrated ability to turn data into insights and action\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading strategic customer meetings, business reviews, or escalations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to lead cross-functional work without direct authority\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Mission:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Unite Us’ mission is to unlock the potential of every community. Our co-founders started Unite Us in 2013 to serve the people they served with. They witnessed firsthand the barriers and inefficiencies in trying to navigate health and social services, and set out to improve that experience for veterans and their families. Unite Us quickly expanded to serving all people who need connections to care across our country. Through Unite Us’ national network and software, community-based organizations, government agencies, and healthcare organizations are all connected to better collaborate to meet the needs of the individuals in their communities. We drive the collaboration to predict, deliver, and pay for services that impact whole-person health. If you want to do well and do good, join Unite Us.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Environmental Job Requirements and Working Conditions\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This position is remote, U.S. based. \u0026lt;strong\u0026gt;Candidates must live in or around West Virginia to be considered.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This position may require 30% travel\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The target pay range for this role is: $95,000-$110,000. This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate\u0026#39;s skills, experience, and competencies, as well as location.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;All team members will be required to pass a background check which includes criminal, employment, and education verification\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Unite Us:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Medical, Dental, and Vision\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Wellness\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Flexible Time Off\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Take what you need, including volunteer days and mental health days. We also offer 14 paid, company-wide holidays.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Paid Parental Leave\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Adoptive parents are included.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Employee Resource Groups\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join our ERGs to connect and engage with colleagues, like Military Veterans\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Spending Accounts\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;401(k) + Employer Match\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Enjoy matching, immediate vesting and financial wellness resources\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Life and AD\u0026amp;amp;D - a company paid benefit, with the option to purchase additional coverage for yourself and your dependents\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Disability Coverage\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Accident Insurance\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Pet Insurance\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of this work at home job, we will provide you with all the necessary equipment to perform your duties, including a computer, mouse, keyboard as well as other items on our approved list of WFH supplies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Unite Us is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. We embrace and encourage our employees\u0026#39; differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. If you require assistance in applying for open positions due to a disability please email us at peopleops@uniteus.com to request an accommodation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Remote\u0026lt;/p\u0026gt;","departments":[{"id":4030461002,"name":"Customer Success","child_ids":[],"parent_id":null}],"offices":[{"id":4018070002,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8853015002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/uniteus/jobs/8840770002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6539286002,"location":{"name":"United States"},"metadata":null,"id":8840770002,"updated_at":"2026-10-22T12:45:32-04:00","requisition_id":"2026-112","title":"Senior Data Engineer ","company_name":"Unite Us","first_published":"2026-09-23T16:47:04-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Title: \u0026lt;/strong\u0026gt;Senior Data Engineer\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Department: \u0026lt;/strong\u0026gt;Product Development\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;: The Senior Data Engineer designs, builds, and maintains scalable data architecture and infrastructure that supports Unite Us’ business objectives and the needs of both healthcare and social care clients. As part of a collaborative team of talented engineers, this role partners closely with Application Engineers, Product Managers, and cross-functional teams to deliver reliable, high-quality data solutions, including ETL pipelines and data warehouse integrations. This work is critical to collecting, processing, and delivering data to internal and external stakeholders, enabling informed investment decisions, quantifying the value and ROI of Unite Us networks, and supporting continued organizational growth across healthcare and social care domains. The Senior Data Engineer champions data integrity and accessibility, contributes to system architecture and technical best practices, and provides operational support through customer onboarding and on-call participation—helping establish Unite Us as a trusted leader across the healthcare and social care landscape while making a meaningful impact nationwide.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design / implement a data architecture and infrastructure aligned with business objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Application Engineers, Product Managers, and Solutions Architects to ensure data systems or technical infrastructure support client and product requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, create, and maintain ETL processes and data pipeline solutions for efficient loading of data into the data warehouse\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Test, monitor, and optimize data pipelines or ETL solutions to ensure reliability, performance, and scalability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collect and validate high-quality data\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure data integrity and maintain strong data governance standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion data democratization and enable or facilitate accessibility to well-documented data for relevant stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide the team or engineering teams on technical or data engineering best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to system or platform architecture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support operational activities such as onboarding new customers to data products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in team on-call rotations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner or engage with cross-functional teams, including Solutions Delivery, Business Intelligence, Predictive Analytics, and Enterprise Services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Address, resolve, or support data-related technical issues or requirement\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You’re a great fit for this role if\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6–8+ years of experience designing, building, and operating data warehouses, data lakes, and ETL/ELT pipelines in production environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience building, designing, or optimizing data pipelines using Snowflake\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using data transformation tools like DBT\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven expertise architecting and optimizing batch and streaming data pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced SQL knowledge, including complex query authoring and familiarity with relational databases such as Snowflake, Redshift, and Postgres\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in Python for building, optimizing, and maintaining data pipelines and services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with orchestration frameworks such as Apache Airflow\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to or experience with AWS and cloud services such as S3, ECS, and RDS, including building cloud-native data platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with CI/CD pipelines for testing, deployment, and release (e.g., GitHub Actions, Jenkins)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with infrastructure and data tooling including Kubernetes, Terraform, and Docker\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to or experience with Kafka\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing or delivering data platforms or applications for large enterprise clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background or previous engagement with healthcare and/or social determinants of health (SDOH) data products, including designing, building, or maintaining pipelines for healthcare claims and clinical data, with an understanding of data quality, scale, sensitivity, and compliance requirements in this space\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing high-performance, reliable systems, including exposure to operational best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to or experience with data quality frameworks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting analytics, reporting, or data user tools (e.g., Tableau, Looker, ThoughtSpot, Sigma)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving and troubleshooting skills, with the ability to identify, investigate, and resolve complex data issues and system failures, and to lead technical investigations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills and the ability to collaborate effectively with cross-functional and non-technical stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BS/BA degree in Computer Science or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Mission:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Unite Us’ mission is to unlock the potential of every community. Our co-founders started Unite Us in 2013 to serve the people they served with. They witnessed firsthand the barriers and inefficiencies in trying to navigate health and social services, and set out to improve that experience for veterans and their families. Unite Us quickly expanded to serving all people who need connections to care across our country. Through Unite Us’ national network and software, community-based organizations, government agencies, and healthcare organizations are all connected to better collaborate to meet the needs of the individuals in their communities. We drive the collaboration to predict, deliver, and pay for services that impact whole-person health. If you want to do well and do good, join Unite Us.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Environmental Job Requirements and Working Conditions\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This position is remote, U.S. based.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The target pay range for this role is: $145,000-$170,000. This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate\u0026#39;s skills, experience, and competencies, as well as location.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;All team members will be required to pass a background check which includes criminal, employment, and education verification\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Unite Us:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Medical, Dental, and Vision\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Wellness\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Flexible Time Off\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Take what you need, including volunteer days and mental health days. We also offer 14 paid, company-wide holidays.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Paid Parental Leave\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Adoptive parents are included.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Employee Resource Groups\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join our ERGs to connect and engage with colleagues, like Military Veterans\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Spending Accounts\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;401(k) + Employer Match\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Enjoy matching, immediate vesting and financial wellness resources\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Life and AD\u0026amp;amp;D - a company paid benefit, with the option to purchase additional coverage for yourself and your dependents\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Disability Coverage\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Accident Insurance\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Pet Insurance\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of this work at home job, we will provide you with all the necessary equipment to perform your duties, including a computer, mouse, keyboard as well as other items on our approved list of WFH supplies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Unite Us is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. We embrace and encourage our employees\u0026#39; differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. If you require assistance in applying for open positions due to a disability please email us at peopleops@uniteus.com to request an accommodation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Remote\u0026lt;/p\u0026gt;","departments":[{"id":4118839002,"name":"Product Development ","child_ids":[],"parent_id":null}],"offices":[{"id":4018070002,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8840770002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/uniteus/jobs/8889002002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6559973002,"location":{"name":"United States"},"metadata":null,"id":8889002002,"updated_at":"2026-10-14T14:28:34-04:00","requisition_id":"2026-158","title":"Staff Accountant ","company_name":"Unite Us","first_published":"2026-10-14T14:28:34-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Title: Staff Accountant\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Department: Finance\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;: As a Unite Us Staff Accountant focused on financial data integrity , you will play a key role in ensuring the accuracy and timeliness of the monthly close, credit card program and payroll process. Ideal candidates are analytical, detail-oriented, AI forward and curious, with a strong desire to develop in a SaaS environment.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;General Ledger Accounting\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prepare and post journal entries for monthly, quarterly, and year-end close\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reconcile balance sheet accounts and resolve discrepancies timely\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain the chart of accounts and ensure proper account coding\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with month-end and year-end close processes, including accruals and prepaids\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support preparation of financial statements and management reporting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with internal and external audit requests, including schedules and documentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure compliance with GAAP and internal accounting policies\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel \u0026amp;amp; Entertainment (T\u0026amp;amp;E) Program\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Administer the corporate T\u0026amp;amp;E program, including policy enforcement and employee support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review, audit, and approve expense reports for policy compliance and accuracy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reconcile corporate card program activity (statements, disputes, and GL postings)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Process T\u0026amp;amp;E-related journal entries and account reconciliations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as primary point of contact for T\u0026amp;amp;E system (Ramp) troubleshooting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and report on T\u0026amp;amp;E spending trends, exceptions, and policy violations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with periodic updates to T\u0026amp;amp;E policy and employee communications/training\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Payroll Backup Support\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as backup processor for semi-monthly/biweekly payroll in the absence of primary payroll staff\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review and validate timekeeping data, deductions, and employee changes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with payroll journal entries and GL account reconciliations related to payroll\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support resolution of payroll discrepancies and employee inquiries as needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain confidentiality and compliance with payroll policies and regulations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in cross-training to maintain readiness as payroll backup\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Controls, Compliance \u0026amp;amp; Reporting\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ensure compliance with US GAAP and internal accounting policies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in preparing schedules and documentation for external audits and tax filings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help maintain and improve processes and internal controls related to GL and T\u0026amp;amp;E\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;ERP \u0026amp;amp; Process Improvement\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support day-to-day transactions and workflows in the ERP system (NetSuite).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and recommend improvements in automation and accuracy for GL and T\u0026amp;amp;E operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help maintain customer portals and registration documentation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You’re a great fit for this role if\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years of general ledger accounting experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with expense management/T\u0026amp;amp;E systems (e.g., Ramp, Concur) preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Payroll processing exposure a plus (e.g., ADP, Workday, Paylocity)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong Excel skills; ERP system experience (e.g., NetSuite, Sage Intacct, Dynamics)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High attention to detail, discretion with confidential data, and strong organizational skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Accounting; highly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Mission:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Unite Us’ mission is to unlock the potential of every community. Our co-founders started Unite Us in 2013 to serve the people they served with. They witnessed firsthand the barriers and inefficiencies in trying to navigate health and social services, and set out to improve that experience for veterans and their families. Unite Us quickly expanded to serving all people who need connections to care across our country. Through Unite Us’ national network and software, community-based organizations, government agencies, and healthcare organizations are all connected to better collaborate to meet the needs of the individuals in their communities. We drive the collaboration to predict, deliver, and pay for services that impact whole-person health. If you want to do well and do good, join Unite Us.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Environmental Job Requirements and Working Conditions\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This position is remote, U.S. based.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The target pay range for this role is: $75,000-$87,500. This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate\u0026#39;s skills, experience, and competencies, as well as location.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;All team members will be required to pass a background check which includes criminal, employment, and education verification\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Unite Us:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Medical, Dental, and Vision\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Wellness\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Flexible Time Off\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Take what you need, including volunteer days and mental health days. We also offer 14 paid, company-wide holidays.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Paid Parental Leave\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Adoptive parents are included.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Employee Resource Groups\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join our ERGs to connect and engage with colleagues, like Military Veterans\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Spending Accounts\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;401(k) + Employer Match\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Enjoy matching, immediate vesting and financial wellness resources\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Life and AD\u0026amp;amp;D - a company paid benefit, with the option to purchase additional coverage for yourself and your dependents\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Disability Coverage\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Accident Insurance\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Pet Insurance\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of this work at home job, we will provide you with all the necessary equipment to perform your duties, including a computer, mouse, keyboard as well as other items on our approved list of WFH supplies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Unite Us is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. We embrace and encourage our employees\u0026#39; differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. If you require assistance in applying for open positions due to a disability please email us at peopleops@uniteus.com to request an accommodation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Remote\u0026lt;/p\u0026gt;","departments":[{"id":4030466002,"name":"Finance","child_ids":[],"parent_id":null}],"offices":[{"id":4018070002,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8889002002/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/uniteus/jobs/8909368002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6569242002,"location":{"name":"United States"},"metadata":null,"id":8909368002,"updated_at":"2026-10-22T15:08:07-04:00","requisition_id":"2026-185","title":"Vice President, Product Management","company_name":"Unite Us","first_published":"2026-10-22T15:08:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Title: \u0026lt;/strong\u0026gt;Vice President, Product Management\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Department: Product Development\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;: Unite Us is seeking a Vice President, Product Management to lead the product organization responsible for our platform and product suite.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our customers span government agencies, health systems, health plans, and community-based organizations (CBOs). They rely on Unite Us to identify needs, coordinate services across sectors, manage referrals and cases, and measure impact. Doing that well means building products that work for a caseworker at a small food pantry and a CIO at a national health plan, on the same platform, with the same commitment to privacy and dignity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll help set the product vision and strategy, lead a team of product directors and managers, and own the portfolio from investment decision to measurable outcome. You\u0026#39;ll shape how our platform scales: the shared services, identity, interoperability, and data foundations that let many teams ship independently without fragmenting the experience. And you\u0026#39;ll bring the discipline that connects every product bet to customer value, financial results, and the people we ultimately serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a senior leadership role for a builder. If you\u0026#39;ve architected platforms yourself, led product at scale in a complex healthcare environment, and helped grow a team from good to great, this is a good fit.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Product Vision and Strategy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define and communicate a multi-year product vision and strategy aligned with company goals, customer needs, and the evolving policy landscape for health and community care.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate strategy into a clear, prioritized roadmap, and make hard tradeoff decisions with confidence and transparency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay close to customers, frontline users, and market trends, including government programs, value-based care, and reimbursement models for non-medical services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify where AI and advanced analytics can meaningfully improve how needs are identified, how services are coordinated, and how outcomes are measured.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent product strategy to the executive team, the board, and key customers and partners.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Portfolio and Investment Management\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the product portfolio, including investment allocation, initiative sizing, and return on investment across product lines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build product intelligence that links initiatives to financials and outcomes, so leaders can see what we\u0026#39;re spending, what we\u0026#39;re getting, and what to stop.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run recurring business reviews with executive leadership that hold product, engineering, and business teams accountable to shared outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Rationalize and consolidate overlapping capabilities to reduce cost, complexity, and security exposure.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Platform, Identity, and Interoperability\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the evolution of the Unite Us platform toward configurable, reusable capabilities that let decentralized teams deliver a unified experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion a secure, scalable identity strategy, including single sign-on (SSO), OAuth and OpenID Connect (OIDC), role-based access control (RBAC), and multi-factor authentication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Interoperability Solutions Delivery and Engineering to grow our integration portfolio, including FHIR, SMART on FHIR, HL7, electronic health record (EHR) integrations, and partner APIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure products meet regulatory and compliance requirements, including HIPAA, 42 CFR Part 2, and interoperability rules such as the 21st Century Cures Act.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a third-party and partner ecosystem that extends the value of our network.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Product Organization and Leadership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead, mentor, and grow a team of product directors and product managers, building a culture of empowered, outcome-focused teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish consistent product practices across teams: discovery, prioritization, outcome measurement, and storytelling about what we\u0026#39;ve learned and delivered.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recruit and develop strong product talent, and create clear paths for growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Celebrate outcomes, not just output, and make sure wins are shared across the company.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Partnership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with Engineering and Design leadership as a unified product development leadership team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with Sales, Customer Success, and Implementation to understand customer needs, support strategic deals, and ensure what we sell is what we deliver.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Marketing on positioning, launches, and how we tell the story of our products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage directly with customers and partners, including executive stakeholders at health plans, health systems, and government agencies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You’re a great fit for this role if\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of experience in product management, solution architecture, or health information technology, with 5+ years leading product teams and product leaders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Led a large, multi-team product portfolio in healthcare, health plans, or health IT, and you can speak to the investment, outcome, and financial results of your decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical foundation deep enough to go toe-to-toe with architects on platform, identity, and API strategy, ideally because you\u0026#39;ve been one\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Delivered interoperability capabilities in production, such as FHIR APIs, SMART on FHIR applications, or EHR integrations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Built or scaled a platform that lets many independent teams deliver a consistent experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand the regulatory environment for health data, including HIPAA and the 21st Century Cures Act\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Introduced product operating practices into an organization and made them stick\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outstanding written and verbal communication skills, including with executives, boards, and customer leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable presenting to large audiences, and you enjoy teaching and developing others\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort working in a fast-paced, high-growth environment with ambiguity and competing priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commitment to social impact initiatives and helping underserved communities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience serving special populations, such as Medicaid members, foster youth, or people receiving long-term services and supports (LTSS) a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with customer identity and access management (CIAM) platforms, such as Ping Identity or Okta a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in clinical informatics or clinical decision support a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience applying AI to product operations, portfolio management, or the product itself a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in a project-funded organization moving toward a product operating model a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Published research, industry conference presentations, or teaching experience in health information technology or health administration a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science, Information Technology, Public Health, or a related field; master\u0026#39;s degree in Health Administration, Public Health, Business, or a related field strongly preferred\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical Tools:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Product and Roadmapping: Jira, Productboard, Aha!, or similar\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytics: Sigma, Looker, Tableau, or similar\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CRM Tools: Intercom, Jira\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Documentation Tools: Confluence, Google Suite\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Project Management Tools: Asana\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performance Management Tool: Lattice\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Internal Tools: Workday, Zoom, Slack, Workramp\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What success looks like:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;In your first 90 days:\u0026lt;/strong\u0026gt; you know our customers, products, and team; you\u0026#39;ve met key customers and partners; and you\u0026#39;ve shared an initial assessment of the portfolio and the product organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;By six months:\u0026lt;/strong\u0026gt; a clear product vision and roadmap are in place and understood across the company, every major initiative is tied to measurable outcomes and financials, and consistent product practices are running across teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;By a year:\u0026lt;/strong\u0026gt; the portfolio is simpler and more focused, the platform lets teams ship faster with less duplication, and we can show measurable improvements in customer outcomes and product-driven revenue.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Mission:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Unite Us’ mission is to unlock the potential of every community. Our co-founders started Unite Us in 2013 to serve the people they served with. They witnessed firsthand the barriers and inefficiencies in trying to navigate health and social services, and set out to improve that experience for veterans and their families. Unite Us quickly expanded to serving all people who need connections to care across our country. Through Unite Us’ national network and software, community-based organizations, government agencies, and healthcare organizations are all connected to better collaborate to meet the needs of the individuals in their communities. We drive the collaboration to predict, deliver, and pay for services that impact whole-person health. If you want to do well and do good, join Unite Us.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Environmental Job Requirements and Working Conditions\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This position is remote, U.S. based.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This position may require 25% travel\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The target pay range for this role is: $225,000-$265,000. This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate\u0026#39;s skills, experience, and competencies, as well as location.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;All team members will be required to pass a background check which includes criminal, employment, and education verification\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits provided by Unite Us:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Medical, Dental, and Vision\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Wellness\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Flexible Time Off\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Take what you need, including volunteer days and mental health days. We also offer 14 paid, company-wide holidays.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Paid Parental Leave\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Adoptive parents are included.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Employee Resource Groups\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join our ERGs to connect and engage with colleagues, like Military Veterans\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Spending Accounts\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;401(k) + Employer Match\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Enjoy matching, immediate vesting and financial wellness resources\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Life and AD\u0026amp;amp;D - a company paid benefit, with the option to purchase additional coverage for yourself and your dependents\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Disability Coverage\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Accident Insurance\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Pet Insurance\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of this work at home job, we will provide you with all the necessary equipment to perform your duties, including a computer, mouse, keyboard as well as other items on our approved list of WFH supplies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Unite Us is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. We embrace and encourage our employees\u0026#39; differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. If you require assistance in applying for open positions due to a disability please email us at peopleops@uniteus.com to request an accommodation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Remote\u0026lt;/p\u0026gt;","departments":[{"id":4118839002,"name":"Product Development ","child_ids":[],"parent_id":null}],"offices":[{"id":4018070002,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app2.greenhouse.io/ai_opt_out_request/job_post/8909368002/ai_opt_out"}],"meta":{"total":13}}