{"absolute_url":"https://job-boards.greenhouse.io/unitedmedia/jobs/6480669003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4781751003,"location":{"name":"London, United Kingdom"},"metadata":null,"id":6480669003,"updated_at":"2026-08-28T01:22:46-04:00","requisition_id":"761","title":"Client Success Associate at United-Media","company_name":"United Media","first_published":"2025-02-17T06:27:16-05:00","language":"en","application_deadline":null,"content":"\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About us\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;United Media focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc. As of today, we have organically launched 8 media companies and acquired one. (Insurtech Insights, Presidents Summit, Private Equity Insights, HRtechX, CFO insights, Retail Insights and SetSales).\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What we offer you\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As our Client Success, you get the unique opportunity to take ownership of our success. To ensure a never-ending growth curve, we provide you with:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The opportunity of having a real impact - You’ll be getting operational experience in a start-up where both your work and the results are highly tangible and matter to the business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Travel opportunity: You will be joining our conferences overseas.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Invaluable transferable skills - boost your interpersonal, organisation and project management skills through experience\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Attractive compensation package.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gain a lot of new relationships with global industry leaders while growing your personal brand.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with internal teams, including sales, marketing, and operations, to coordinate resources and deliver exceptional service to clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Aligning on Sponsors expectations - pre \u0026amp;amp; post sale, ensuring the sales process is deliverable.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a primary point of contact for clients, once they have signed the contract, from the initial planning stages through the delivery of the events.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate records of client interactions, contracts, and agreements using our CRM.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Providing daily support to sponsors to facilitate their registration through our internal management systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Building an internal knowledge base and helping with the onboarding of new clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collect feedback from clients post-event to evaluate satisfaction levels and identify areas for improvement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;What we expect from you\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;we are looking for candidates who:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Take ownership of everything you do, be proactive and follow through on commitments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are well-organised, and detail-focused and display the ability to structure and prioritise their work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have acquired a bachelor’s or master’s degree with outstanding results\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a UK work permit\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fast learning and competent with new systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in CRM software and Google Docs Editors suite.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in client management, account management, or customer success roles.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4028573003,"name":"Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4052841003,"name":"United Media Group","location":"London, England, United Kingdom","child_ids":[],"parent_id":4032734003}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app3.greenhouse.io/ai_opt_out_request/job_post/6480669003/ai_opt_out"}