{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/ujet/jobs/4736234005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4455486005,"location":{"name":"Porto, Portugal"},"metadata":[{"id":11911106005,"name":"Job Post URL","value":null,"value_type":"url"}],"id":4736234005,"updated_at":"2026-09-23T15:55:37-04:00","requisition_id":"427","title":"Customer Support Engineer (CSE)","company_name":"UJET","first_published":"2026-09-23T15:55:37-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET\u0026#39;s AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more at \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;http://www.ujet.cx/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;http://www.ujet.cx\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot; data-remove-tab-index=\u0026quot;true\u0026quot;\u0026gt;www.ujet.cx\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Opportunity\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Do you think that balancing competing priorities makes the day more interesting? Do you enjoy wading into a large, unfamiliar codebase and emerging with the solution to your problem? After you have solved the same problem 3 times, do you find that you simply must find a way to stop it from ever coming up again? Do you like being on a team that trusts and values each other, while also holding each other accountable? Do you find that you naturally make checklists or tutorials for complex processes to avoid mistakes and guide others?\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for an experienced and skilled Customer Support Engineer to join our hybrid team in Porto, Portugal.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own complex customer issues from intake through verified resolution, including impact assessment, reproduction, technical investigation, mitigation, escalation, and customer communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Diagnose issues using logs, cloud observability platforms, SQL, APIs, dashboards, carrier records, and internal diagnostic tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Safely execute approved production configuration and Change Management requests using documented validation and rollback procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create actionable Engineering and QA escalations with clear reproduction steps, technical evidence, customer impact, and expected behavior, and actively monitor defects through resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in a global on-call rotation and serve as a first technical responder for critical customer-facing interruptions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate high-severity incidents across customers, Engineering, SRE, Product, Customer Success, and external telecom providers; identify mitigations and provide accurate, time-bound updates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot CCaaS and telecommunications systems, including voice, SMS, SIP, routing, number provisioning and porting, BYOC, CRM integrations, virtual agents, and CPaaS-provider behavior.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Convert investigations and resolved issues into reusable playbooks, troubleshooting guides, and customer-specific operational knowledge.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to customer reports, root-cause analyses, post-incident reviews, and continuous improvements to support quality and scalability.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Two or more years of experience in technical support, site reliability, production operations, solutions engineering, or software engineering preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to methodically troubleshoot complex technical problems across multiple systems and distinguish symptoms from root causes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience interpreting logs, API responses, network or protocol behavior, and structured data; working knowledge of SQL and cloud observability tools is strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills, including the ability to explain technical findings to customers and communicate customer impact to engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to manage competing priorities, maintain clear case documentation, and drive issues to closure in a ticket-tracking system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sound judgment under pressure and willingness to participate in an on-call rotation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong customer orientation, collaboration skills, curiosity, and a habit of improving documentation and processes after solving a problem.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with CCaaS, contact-center routing, SIP/VoIP, telephony carriers, CRM integrations, or public-cloud environments is strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with tools such as Zendesk, Jira, GitHub, Google Cloud, Postman, SigNoz, Twilio, Telnyx, or similar platforms is helpful.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Formal education in computer science is not required; equivalent practical experience is valued.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Portugal Hiring Range: EUR 30,000 - 35,000 annually\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Actual placement within this range will depend on geographic location, work experience, education, and/or skill level.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why UJET?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Impactful Work:\u0026lt;/strong\u0026gt; Be at the forefront of innovation, directly shaping the future of customer experience.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Dynamic Culture:\u0026lt;/strong\u0026gt; Join a collaborative, inclusive team that values big ideas, creative solutions, and powerful relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Comprehensive Benefits:\u0026lt;/strong\u0026gt; Medical, dental, vision, 401(k) plan, wellness benefits, and more.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;UJET is an Equal Opportunity Employer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;UJET provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compliance Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI Use in Our Hiring Process\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;UJET uses artificial intelligence (AI) technology to assist with the initial review and filtering of job applications against the qualifications listed in this posting. AI does not make hiring decisions, does not conduct interviews, and has no authority to reject or advance a candidate on its own. All application review decisions, candidate screening, and interviews are conducted by members of our human recruiting and hiring teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you would like to request a reasonable accommodation as part of the application process, including an alternative to AI-assisted screening, please contact \u0026lt;a href=\u0026quot;mailto:peopleteam@ujet.cx\u0026quot;\u0026gt;peopleteam@ujet.cx\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Work Authorization \u0026amp;amp; Sponsorship\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applicants must be legally authorized to work in the country in which this position is located, without the need for current or future employer-sponsored visa sponsorship. UJET does not sponsor employment visas for this role.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4007126005,"name":"000006 - Support","child_ids":[],"parent_id":null}],"offices":[{"id":4059767005,"name":"Portugal - Porto","location":"Porto, Porto, Portugal","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/ujet/jobs/4735529005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4455323005,"location":{"name":"Remote, Philippines"},"metadata":[{"id":11911106005,"name":"Job Post URL","value":null,"value_type":"url"}],"id":4735529005,"updated_at":"2026-09-23T16:24:41-04:00","requisition_id":"425","title":"Customer Support Engineer (CSE)","company_name":"UJET","first_published":"2026-09-23T16:24:41-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET\u0026#39;s AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more at \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;http://www.ujet.cx/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;http://www.ujet.cx\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot; data-remove-tab-index=\u0026quot;true\u0026quot;\u0026gt;www.ujet.cx\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Opportunity\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Do you think that balancing competing priorities makes the day more interesting? Do you enjoy wading into a large, unfamiliar codebase and emerging with the solution to your problem? After you have solved the same problem 3 times, do you find that you simply must find a way to stop it from ever coming up again? Do you like being on a team that trusts and values each other, while also holding each other accountable? Do you find that you naturally make checklists or tutorials for complex processes to avoid mistakes and guide others?\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for an experienced and skilled Customer Support Engineer for a contractor opportunity working remotely from the Manila, Philippines area.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own complex customer issues from intake through verified resolution, including impact assessment, reproduction, technical investigation, mitigation, escalation, and customer communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Diagnose issues using logs, cloud observability platforms, SQL, APIs, dashboards, carrier records, and internal diagnostic tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Safely execute approved production configuration and Change Management requests using documented validation and rollback procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create actionable Engineering and QA escalations with clear reproduction steps, technical evidence, customer impact, and expected behavior, and actively monitor defects through resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in a global on-call rotation and serve as a first technical responder for critical customer-facing interruptions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate high-severity incidents across customers, Engineering, SRE, Product, Customer Success, and external telecom providers; identify mitigations and provide accurate, time-bound updates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot CCaaS and telecommunications systems, including voice, SMS, SIP, routing, number provisioning and porting, BYOC, CRM integrations, virtual agents, and CPaaS-provider behavior.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Convert investigations and resolved issues into reusable playbooks, troubleshooting guides, and customer-specific operational knowledge.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to customer reports, root-cause analyses, post-incident reviews, and continuous improvements to support quality and scalability.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Two or more years of experience in technical support, site reliability, production operations, solutions engineering, or software engineering preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to methodically troubleshoot complex technical problems across multiple systems and distinguish symptoms from root causes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience interpreting logs, API responses, network or protocol behavior, and structured data; working knowledge of SQL and cloud observability tools is strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills, including the ability to explain technical findings to customers and communicate customer impact to engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to manage competing priorities, maintain clear case documentation, and drive issues to closure in a ticket-tracking system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sound judgment under pressure and willingness to participate in an on-call rotation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong customer orientation, collaboration skills, curiosity, and a habit of improving documentation and processes after solving a problem.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with CCaaS, contact-center routing, SIP/VoIP, telephony carriers, CRM integrations, or public-cloud environments is strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with tools such as Zendesk, Jira, GitHub, Google Cloud, Postman, SigNoz, Twilio, Telnyx, or similar platforms is helpful.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Formal education in computer science is not required; equivalent practical experience is valued.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Contractor Hiring Range: $25,000 - $30,000 annually USD\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Actual placement within this range will depend on geographic location, work experience, education, and/or skill level.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why UJET?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Impactful Work:\u0026lt;/strong\u0026gt; Be at the forefront of innovation, directly shaping the future of customer experience.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Dynamic Culture:\u0026lt;/strong\u0026gt; Join a collaborative, inclusive team that values big ideas, creative solutions, and powerful relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Comprehensive Benefits:\u0026lt;/strong\u0026gt; Medical, dental, vision, 401(k) plan, wellness benefits, and more.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;UJET is an Equal Opportunity Employer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;UJET provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compliance Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI Use in Our Hiring Process\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;UJET uses artificial intelligence (AI) technology to assist with the initial review and filtering of job applications against the qualifications listed in this posting. AI does not make hiring decisions, does not conduct interviews, and has no authority to reject or advance a candidate on its own. All application review decisions, candidate screening, and interviews are conducted by members of our human recruiting and hiring teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you would like to request a reasonable accommodation as part of the application process, including an alternative to AI-assisted screening, please contact \u0026lt;a href=\u0026quot;mailto:peopleteam@ujet.cx\u0026quot;\u0026gt;peopleteam@ujet.cx\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Work Authorization \u0026amp;amp; Sponsorship\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applicants must be legally authorized to work in the country in which this position is located, without the need for current or future employer-sponsored visa sponsorship. UJET does not sponsor employment visas for this role.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4007126005,"name":"000006 - Support","child_ids":[],"parent_id":null}],"offices":[{"id":4039557005,"name":"Philippines - Remote","location":"Philippines - Remote","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/ujet/jobs/4736897005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":4455902005,"location":{"name":"Remote, US"},"metadata":[{"id":11911106005,"name":"Job Post URL","value":"https://job-boards.greenhouse.io/ujet/jobs/4664877005","value_type":"url"}],"id":4736897005,"updated_at":"2026-10-07T17:11:01-04:00","requisition_id":"431","title":"Data Engineer ","company_name":"UJET","first_published":"2026-09-23T18:43:27-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET\u0026#39;s AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more at \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;http://www.ujet.cx/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;http://www.ujet.cx\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot; data-remove-tab-index=\u0026quot;true\u0026quot;\u0026gt;www.ujet.cx\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Opportunity\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;UJET is looking for a Data Engineer to join our growing Data Platform team. You\u0026#39;ll own our data systems end to end: CDC replication out of production MySQL, the pipelines and jobs that shape data in BigQuery, the Terraform-managed infrastructure underneath, and the Looker models on top. dbt is central to how we work. You\u0026#39;ll build models yourself and set the patterns that let analysts, product partners, and engineers ship their own safely. You should be comfortable debugging a replication issue in the morning and tuning a Looker explore in the afternoon.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This data powers reporting for thousands of customer tenants, including embedded Looker analytics for enterprise customers, and the internal metrics our Operations and Finance teams run the business on. Over the coming year, our focus is data trust and reliability, platform modernization, and treating data as a product. You\u0026#39;ll help shape all three.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Stack\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sources and ingestion:\u0026lt;/strong\u0026gt; Cloud SQL (MySQL) and BigQuery via GCP Datastream (CDC)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Warehouse and transformation:\u0026lt;/strong\u0026gt; BigQuery, dbt (dbt Labs)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Orchestration:\u0026lt;/strong\u0026gt; GKE-based, using Kubernetes CronJobs and Argo Workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Semantic layer and reporting:\u0026lt;/strong\u0026gt; Looker / LookML\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Languages:\u0026lt;/strong\u0026gt; Python and SQL; core application infra is Ruby on Rails and Go\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Data platform enablement\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and evolve the data platform foundations that make it easy and safe for others to ship dbt work (project structure, environments, permissions, patterns, documentation)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish and maintain standards and guardrails for dbt development (testing strategy, source freshness, documentation, code review practices)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve the developer experience for data workflows, including CI/CD, automated checks, and repeatable deployment patterns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage data infrastructure as code with Terraform, including pipelines, IAM, and environments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Ingestion and CDC\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Improve and troubleshoot CDC replication from MySQL to BigQuery with Datastream\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build tooling for backfills, drift detection, and reconciliation between source databases and the warehouse\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to infrastructure decisions on data ingestion and platform evolution, including latency, throughput, and alternative CDC approaches\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Trusted metrics and analytics\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with Analytics and Finance to define and deliver trusted metrics and dashboards in Looker\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain analytics-ready datasets that support self-serve reporting and experimentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support customer-facing, multi-tenant reporting with a focus on correctness, tenant isolation, and query performance\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Data modeling and transformation (dbt + BigQuery)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and optimize BigQuery data models for analytics and product use cases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement ELT best practices in dbt, including testing, documentation, and versioning\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pipelines, reliability, and cost\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and maintain scalable data pipelines using Python, dbt, and containerized jobs on GKE\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure data quality, reliability, and observability for critical datasets and reporting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize performance and cost across BigQuery and data pipelines\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cross-functional delivery\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Integrate data workflows with backend services and APIs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with Product and Engineering to translate business needs into data solutions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of software engineering experience, with deep data platform experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong programming skills in Python\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong SQL skills and experience with analytical data modeling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with BigQuery (or a similar cloud data warehouse)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Production experience with dbt (dbt Labs), including building models yourself\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building or improving the infrastructure around data workflows (reliability, observability, CI/CD, permissions, environments, deployment patterns)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with infrastructure as code, preferably Terraform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with a major cloud platform (GCP preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong software engineering fundamentals (testing, version control, code reviews)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with GCP services (Datastream, Cloud Storage, Cloud Run, and Pub/Sub)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Change data capture experience (GCP Datastream or MySQL binlog/GTID replication)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Kubernetes-based orchestration (Argo Workflows or similar)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Looker (LookML, semantic modeling, dashboards)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Ruby on Rails or Go, which power the application-layer services our data platform depends on\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience collaborating with Product to gather requirements and translate business needs into data solutions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Annual US Hiring Range:\u0026lt;/strong\u0026gt; $140,000 – $160,000*\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*A candidate\u0026#39;s actual placement within this range will depend on geographic location, work experience, education, and/or skill level.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;#LI-Remote\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why UJET?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Impactful Work:\u0026lt;/strong\u0026gt; Be at the forefront of innovation, directly shaping the future of customer experience.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Dynamic Culture:\u0026lt;/strong\u0026gt; Join a collaborative, inclusive team that values big ideas, creative solutions, and powerful relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Comprehensive Benefits:\u0026lt;/strong\u0026gt; Medical, dental, vision, 401(k) plan, wellness benefits, and more.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;UJET is an Equal Opportunity Employer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;UJET provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compliance Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI Use in Our Hiring Process\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;UJET uses artificial intelligence (AI) technology to assist with the initial review and filtering of job applications against the qualifications listed in this posting. AI does not make hiring decisions, does not conduct interviews, and has no authority to reject or advance a candidate on its own. All application review decisions, candidate screening, and interviews are conducted by members of our human recruiting and hiring teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you would like to request a reasonable accommodation as part of the application process, including an alternative to AI-assisted screening, please contact \u0026lt;a href=\u0026quot;mailto:peopleteam@ujet.cx\u0026quot;\u0026gt;peopleteam@ujet.cx\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Work Authorization \u0026amp;amp; Sponsorship\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applicants must be legally authorized to work in the country in which this position is located, without the need for current or future employer-sponsored visa sponsorship. UJET does not sponsor employment visas for this role.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4007131005,"name":"000001 - Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4002419005,"name":"US - Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/ujet/jobs/4741300005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4458186005,"location":{"name":"Remote, Canada"},"metadata":[{"id":11911106005,"name":"Job Post URL","value":null,"value_type":"url"}],"id":4741300005,"updated_at":"2026-10-07T10:48:25-04:00","requisition_id":"433","title":"Forward Deployed Engineer","company_name":"UJET","first_published":"2026-10-07T09:00:36-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET\u0026#39;s AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more at \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;http://www.ujet.cx/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;http://www.ujet.cx\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot; data-remove-tab-index=\u0026quot;true\u0026quot;\u0026gt;www.ujet.cx\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Opportunity\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;UJET is looking for a \u0026lt;strong\u0026gt;Forward Deployed Engineer\u0026lt;/strong\u0026gt;\u0026amp;nbsp;to join our growing \u0026lt;strong\u0026gt;Forward Deployed Engineering (FDE)\u0026lt;/strong\u0026gt; team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Forward Deployed Engineer is a highly technical, customer-facing role that crosses the boundaries of Implementation Services, Technical Support, Solution Engineering, Integration Services, and Software Development.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is designed for customer programs that require deeper technical involvement than a traditional implementation engagement. Once a customer\u0026#39;s business requirements, workflows, integrations, and desired outcomes are understood, the Forward Deployed Engineer works closely with internal teams and the broader FDE team to turn those requirements into working, production-ready solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be hands-on throughout the customer deployment lifecycle and will work directly with customers, partners, and internal teams. Success in this role requires someone who is technically curious, comfortable operating in ambiguity, and willing to take ownership of difficult technical problems through resolution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate may not be a full-time software engineer, but should be comfortable opening code, understanding what it does, modifying a script, calling an API, analyzing logs, troubleshooting an integration, testing a virtual agent, or helping build and validate an AI-powered customer experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical Deployment \u0026amp;amp; Implementation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Serve as a hands-on technical resource within Forward Deployed Engineering for complex customer programs\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Translate customer requirements and solution designs into executable technical implementation activities\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Configure, test, and validate customer-specific solutions across supported UJET products and services\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Work closely with Program Success Managers and Solutions Architects to ensure technical activities remain aligned with customer requirements, solution architecture, and program milestones\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Identify technical blockers, risks, dependencies, and implementation gaps early in the deployment lifecycle\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Develop practical and supportable technical approaches when standard configuration does not fully address a customer\u0026#39;s requirements\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Build, test, and document lightweight scripts, technical workarounds, proofs of concept, and tailored solutions where appropriate\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Support customer testing, user acceptance testing, production readiness, launch, and post-launch stabilization activities\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Validate implemented solutions against documented functional and technical requirements\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Take ownership of assigned technical deliverables through completion\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;API \u0026amp;amp; Integration Services\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Design, configure, test, and troubleshoot integrations between UJET and customer or third-party systems\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Work with REST APIs, HTTP methods, API endpoints, webhooks, authentication mechanisms, headers, request parameters, and response payloads\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Read, interpret, and troubleshoot JSON and other structured data exchanged between systems\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Test API endpoints and validate end-to-end integration behavior\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Troubleshoot failures across customer systems, UJET services, and partner technologies\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Work directly with customer developers and internal technical teams to identify and resolve implementation issues\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Document integration requirements, data mappings, endpoint behavior, dependencies, assumptions, and known limitations\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Identify opportunities to create reusable integration patterns and implementation approaches for future customer programs\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Development \u0026amp;amp; Code Analysis\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Read and understand application, integration, and sample code\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Work with lightweight code and scripts using technologies including Python, JavaScript, and HTML\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Modify scripts or technical components to support customer implementations\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Develop lightweight utilities and proof-of-concept solutions where appropriate\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Review customer, partner, sample, or internal implementation code to identify potential issues\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Analyze code logic and expected execution behavior\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Identify common implementation problems involving parameter handling, malformed requests, authentication, data transformation, incorrect endpoint usage, configuration, or error handling\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Recommend practical technical corrections consistent with supported product architecture\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Collaborate with Product Engineering when issues require product-level development or deeper engineering investigation\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Logging, Troubleshooting \u0026amp;amp; Root-Cause Analysis\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Analyze application, platform, API, integration, and system logs to diagnose complex customer deployment issues\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Correlate events across multiple systems to understand end-to-end transaction and interaction behavior\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Interpret errors, warnings, response codes, timestamps, payloads, and application events\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Develop technical hypotheses and systematically test potential causes\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Reproduce issues in development, test, staging, or controlled environments where appropriate\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Distinguish between configuration issues, implementation problems, integration failures, customer-environment issues, infrastructure problems, and potential product defects\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Clearly document observed behavior, expected behavior, reproduction steps, technical findings, root cause when known, and recommended remediation\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Prepare high-quality technical escalations when Product Engineering involvement is required\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Provide sufficient diagnostic evidence to help internal engineering teams investigate efficiently\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI Prompting \u0026amp;amp; Response Validation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Configure, test, and optimize AI-powered customer experiences\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Develop and refine prompts used by generative AI systems\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Evaluate AI-generated responses for accuracy, relevance, consistency, safety, completeness, and adherence to defined business requirements\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Develop repeatable test scenarios for validating AI behavior\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Identify ambiguous, inaccurate, incomplete, inconsistent, or undesirable AI responses\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Refine prompts, instructions, context, workflows, and guardrails to improve response quality\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Understand the probabilistic and non-deterministic characteristics of generative AI systems\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Work with internal teams to identify AI limitations, edge cases, and opportunities for product improvement\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Help customers establish realistic expectations for AI-powered functionality\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Virtual Agent Design\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Design and configure conversational and virtual-agent experiences based on customer business requirements\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Translate business processes into conversational workflows\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Configure intents, entities, parameters, prompts, routing logic, API interactions, webhooks, error handling, escalation paths, and live-agent handoffs\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Evaluate virtual-agent experiences from both a technical and customer-experience perspective\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Test conversational flows across expected scenarios and edge cases\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Troubleshoot virtual-agent behavior using platform logs, session data, API requests, API responses, and configuration analysis\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Refine conversational experiences based on test results and customer feedback\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Validate that virtual agents are production-ready prior to launch\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Customer \u0026amp;amp; Cross-Functional Delivery\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Serve as a trusted technical resource throughout assigned customer engagements\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Work directly with customer developers, architects, administrators, IT teams, contact center teams, operations teams, implementation partners, and business stakeholders\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Lead or participate in technical discovery, implementation, troubleshooting, and readiness sessions\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Partner closely with Program Success Managers to support customer milestones and resolve technical blockers\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Work with Solutions Architects to ensure implementations remain aligned with agreed technical architecture\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Collaborate with Product Management and Product Engineering when deployment requirements identify platform limitations, defects, or broader product gaps\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Work with Customer Support and other internal teams to troubleshoot complex issues and support smooth transitions into production operations\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Communicate technical findings clearly to both technical and non-technical audiences\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Maintain visibility into technical deliverables, dependencies, blockers, risks, and outstanding decisions\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Provide accurate technical status updates to program stakeholders\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Identify technical issues that could affect customer timelines and escalate them proactively\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;FDE Reusability \u0026amp;amp; Continuous Improvement\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Identify recurring technical challenges encountered during customer deployments\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Develop reusable scripts, implementation examples, integration patterns, technical templates, and troubleshooting guidance\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Contribute to internal technical documentation and FDE knowledge bases\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Share lessons learned across the Forward Deployed Engineering organization\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Help standardize repeatable deployment processes while preserving the flexibility required for complex customer environments\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Provide structured feedback to Product and Engineering teams regarding recurring implementation challenges and product gaps\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Identify opportunities to improve deployment tooling, documentation, APIs, and technical processes\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Help reduce repeated technical effort across customer programs through automation and reusable technical solutions\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;3+ years of experience in a technical customer-facing role such as Technical Implementation, Professional Services, Solution Engineering, Integration Engineering, Deployment Engineering, Technical Support, Solution Architecture, Technical Consulting, or Software Development\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Demonstrated experience working with complex enterprise software deployments, implementations, or integrations\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Working knowledge of Python, JavaScript, and HTML, with the ability to read, understand, troubleshoot, and modify lightweight code\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Experience working with REST APIs, HTTP, JSON, webhooks, authentication, request and response payloads, and API integrations\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Experience testing and troubleshooting API endpoints and integrated software systems\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Ability to read and interpret application, platform, API, and integration logs\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Strong troubleshooting and root-cause analysis skills\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Ability to review implementation code and identify common logic, configuration, API, or integration issues\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Experience translating customer requirements into technical implementation activities\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Strong analytical and problem-solving skills\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Excellent written and verbal communication skills\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Ability to explain technical concepts to both technical and non-technical audiences\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Demonstrated ability to work directly with customers, partners, engineers, architects, administrators, and business stakeholders\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Strong organizational skills and attention to detail\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Ability to manage multiple technical priorities and customer engagements simultaneously\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Demonstrated ownership of technical problems through resolution\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Ability to work effectively in situations where the technical solution or troubleshooting path is not immediately obvious\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Ability to collaborate effectively across Forward Deployed Engineering, Product, Engineering, Support, Professional Services, and other customer-facing organizations\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Experience with Contact Center as a Service (CCaaS), customer experience platforms, or enterprise contact center technologies\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Experience with conversational AI, generative AI, large language models, or AI-powered customer experiences\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Experience designing or implementing virtual agents, chatbots, voice bots, or automated customer-service workflows\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Experience with prompt engineering, AI response validation, or LLM testing\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Experience with CRM, contact center, telephony, or enterprise application integrations\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Experience with webhooks and event-driven integration patterns\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Experience using API testing tools\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Experience with observability, application logging, monitoring, or diagnostic platforms\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Familiarity with cloud platforms and cloud-based development environments\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Familiarity with Git or other version-control systems\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Experience working in SaaS or cloud-native software environments\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Experience working in Professional Services, Implementation Services, Solution Engineering, or Forward Deployed Engineering organizations\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Experience creating technical proofs of concept, implementation examples, reusable integration patterns, or customer-specific technical solutions\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Experience collaborating with Product Management and Product Engineering to identify product gaps or escalate confirmed defects\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Understanding of software development lifecycle concepts, including development, test, staging, and production environments\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Familiarity with authentication, authorization, configuration management, and basic application security practices\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Experience working with enterprise customers in technically complex or high-touch environments\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Annual Canadian Hiring Range:\u0026lt;/strong\u0026gt; $85,000 – $140,000 CAD\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;A candidate\u0026#39;s actual placement within this range will depend on geographic location, work experience, education, and/or skill level.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why UJET?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Impactful Work:\u0026lt;/strong\u0026gt; Be at the forefront of innovation, directly shaping the future of customer experience.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Dynamic Culture:\u0026lt;/strong\u0026gt; Join a collaborative, inclusive team that values big ideas, creative solutions, and powerful relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Comprehensive Benefits:\u0026lt;/strong\u0026gt; Medical, dental, vision, 401(k) plan, wellness benefits, and more.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;UJET is an Equal Opportunity Employer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;UJET provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compliance Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI Use in Our Hiring Process\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;UJET uses artificial intelligence (AI) technology to assist with the initial review and filtering of job applications against the qualifications listed in this posting. AI does not make hiring decisions, does not conduct interviews, and has no authority to reject or advance a candidate on its own. All application review decisions, candidate screening, and interviews are conducted by members of our human recruiting and hiring teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you would like to request a reasonable accommodation as part of the application process, including an alternative to AI-assisted screening, please contact \u0026lt;a href=\u0026quot;mailto:peopleteam@ujet.cx\u0026quot;\u0026gt;peopleteam@ujet.cx\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Work Authorization \u0026amp;amp; Sponsorship\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applicants must be legally authorized to work in the country in which this position is located, without the need for current or future employer-sponsored visa sponsorship. UJET does not sponsor employment visas for this role.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4007135005,"name":"000002 - Product","child_ids":[],"parent_id":null}],"offices":[{"id":4010693005,"name":"Canada - Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/ujet/jobs/4011657005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":null,"location":{"name":"Austin, TX, US; Los Angeles, CA, US; Porto, Portugal; Remote, Canada; Remote, US; San Francisco, CA, US; Seoul, Korea"},"metadata":[{"id":11911106005,"name":"Job Post URL","value":null,"value_type":"url"}],"id":4011657005,"updated_at":"2026-06-23T15:10:02-04:00","requisition_id":null,"title":"General Application","company_name":"UJET","first_published":"2022-04-15T14:43:44-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET\u0026#39;s AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more at \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;http://www.ujet.cx/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;http://www.ujet.cx\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot; data-remove-tab-index=\u0026quot;true\u0026quot;\u0026gt;www.ujet.cx\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;If you do not see an opening that matches your skills and experience, feel free to send along your resume and we will reach out should an opportunity matching your skills and experience become available.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why UJET?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Impactful Work:\u0026lt;/strong\u0026gt; Be at the forefront of innovation, directly shaping the future of customer experience.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Dynamic Culture:\u0026lt;/strong\u0026gt; Join a collaborative, inclusive team that values big ideas, creative solutions, and powerful relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Comprehensive Benefits:\u0026lt;/strong\u0026gt; Medical, dental, vision, 401(k) plan, wellness benefits, and more.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;UJET is an Equal Opportunity Employer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;UJET provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compliance Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI Use in Our Hiring Process\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;UJET uses artificial intelligence (AI) technology to assist with the initial review and filtering of job applications against the qualifications listed in this posting. AI does not make hiring decisions, does not conduct interviews, and has no authority to reject or advance a candidate on its own. All application review decisions, candidate screening, and interviews are conducted by members of our human recruiting and hiring teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you would like to request a reasonable accommodation as part of the application process, including an alternative to AI-assisted screening, please contact \u0026lt;a href=\u0026quot;mailto:peopleteam@ujet.cx\u0026quot;\u0026gt;peopleteam@ujet.cx\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Work Authorization \u0026amp;amp; Sponsorship\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applicants must be legally authorized to work in the country in which this position is located, without the need for current or future employer-sponsored visa sponsorship. UJET does not sponsor employment visas for this role.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[],"offices":[],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/ujet/jobs/4710574005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4442986005,"location":{"name":"Remote, US"},"metadata":[{"id":11911106005,"name":"Job Post URL","value":null,"value_type":"url"}],"id":4710574005,"updated_at":"2026-10-19T11:04:45-04:00","requisition_id":"415","title":"Senior Cloud Infrastructure Engineer","company_name":"UJET","first_published":"2026-07-07T15:09:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET\u0026#39;s AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more at \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;http://www.ujet.cx/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;http://www.ujet.cx\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot; data-remove-tab-index=\u0026quot;true\u0026quot;\u0026gt;www.ujet.cx\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Opportunity\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a highly experienced Cloud Infrastructure Engineer to design, build, and evolve the Google Cloud Platform (GCP) infrastructure that powers our cloud-native SaaS platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a deeply technical, hands-on engineering role requiring \u0026lt;strong\u0026gt;strong production experience with Google Kubernetes Engine (GKE), Kubernetes infrastructure, Terraform, and cloud networking\u0026lt;/strong\u0026gt;, preferably on GCP.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be responsible for the foundational infrastructure that supports our engineering organization, including Kubernetes clusters, GCP networking, infrastructure automation, identity and access management, and shared infrastructure services.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for engineers who have directly designed, built, operated, and troubleshot complex Kubernetes environments running on cloud providers—not simply deployed applications into existing clusters.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, build, operate, and maintain production infrastructure on Google Cloud Platform (GCP), including GKE, VPC networking, load balancers, Cloud DNS, IAM, and related cloud services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the architecture and lifecycle of Kubernetes clusters, including provisioning, upgrades, node pool management, autoscaling, networking, capacity planning, and operational troubleshooting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain Terraform modules, infrastructure-as-code frameworks, and automated provisioning workflows that enable consistent, reliable infrastructure management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot complex infrastructure issues across Kubernetes, Linux, networking, DNS, cloud services, and distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and maintain GCP networking infrastructure, including VPCs, subnetworks, firewall rules, routing, NAT, load balancing, and connectivity between services and environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and improve infrastructure observability using Prometheus, logging systems, metrics, alerting, and related monitoring tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement and maintain infrastructure security controls, including IAM policies, service accounts, secrets management, and least-privilege access patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive infrastructure reliability, scalability, performance, and cost optimization across our GCP environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Plan and execute major infrastructure upgrades, migrations, and architectural improvements while minimizing production risk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Platform Engineering, SRE, and Security teams to establish scalable infrastructure patterns and clear technical ownership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in technical design reviews, architecture discussions, and mentorship of other engineers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Required Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Cloud Native Infrastructure, Google Cloud Platform (GCP) preferred\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;3+ years of hands-on production experience\u0026lt;/strong\u0026gt;, including designing, provisioning, operating, and troubleshooting cloud infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep practical knowledge of GCP networking, including VPCs, subnets, firewall rules, routing, Cloud NAT, Cloud DNS, and Cloud Load Balancing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing GCP projects, IAM policies, service accounts, and infrastructure security configurations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience debugging production infrastructure problems involving multiple GCP services.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Kubernetes / GKE\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;3+ years of hands-on experience operating production Kubernetes clusters\u0026lt;/strong\u0026gt;, preferably Google Kubernetes Engine (GKE).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct experience provisioning, administering, upgrading, and troubleshooting Kubernetes clusters.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of Kubernetes architecture and internals, including the control plane, worker nodes, scheduling, networking, services, ingress, storage, and resource management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing node pools, autoscaling, resource requests and limits, cluster capacity, and Kubernetes version upgrades.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to troubleshoot complex Kubernetes infrastructure issues involving networking, DNS, node health, scheduling, resource pressure, and cluster-level failures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using tools such as kubectl, Helm, and Kubernetes monitoring and diagnostic utilities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Experience limited to deploying containerized applications into Kubernetes does not satisfy this requirement.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Infrastructure as Code and Automation\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;3+ years of professional experience using Terraform\u0026lt;/strong\u0026gt; to provision and manage production cloud infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing reusable Terraform modules, managing remote state, and implementing safe infrastructure change processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong scripting and automation skills using Python, Go, Bash, or similar languages.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Git-based infrastructure management workflows, code reviews, and automated validation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Systems and Networking\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong Linux systems administration and troubleshooting skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of TCP/IP, DNS, HTTP/HTTPS, TLS, routing, firewalls, and load balancing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to diagnose difficult infrastructure problems using logs, metrics, traces, packet-level analysis, and systematic debugging techniques.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing secure, resilient, and scalable production infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of professional engineering experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive experience operating GKE clusters in large-scale, multi-cluster, or multi-region production environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with GKE networking, Workload Identity, Gateway API, Ingress controllers, and cluster autoscaling technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing multi-project GCP architectures with centralized networking, IAM governance, and infrastructure guardrails.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating Prometheus, Grafana, and centralized logging infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Kubernetes infrastructure security, including RBAC, network policies, workload identity, and secrets management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience performing major Kubernetes or GCP infrastructure migrations with minimal production disruption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with infrastructure cost optimization, capacity modeling, and cloud resource efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting highly available SaaS platforms or distributed systems operating at significant production scale.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Mentors senior engineers and drives improvements in engineering practices, reliability, maintainability, and infrastructure scalability.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What Success Looks Like\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Our GCP infrastructure is secure, scalable, reliable, and cost-efficient.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Kubernetes clusters are well-managed, observable, consistently maintained, and upgraded with minimal production disruption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Infrastructure provisioning is automated, repeatable, and maintainable through Terraform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complex infrastructure incidents are diagnosed quickly, with sustainable improvements that prevent recurrence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engineering teams can depend on stable, well-designed cloud infrastructure foundations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Infrastructure architecture and operational practices continuously improve as the company scales.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Why Join Us?\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll have the opportunity to work on challenging infrastructure problems at the foundation of a cloud-native SaaS platform. You\u0026#39;ll help shape our GCP and Kubernetes architecture, drive meaningful technical improvements, and work with experienced engineers across Infrastructure, Platform, SRE, and Security.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is an opportunity for engineers who enjoy solving difficult infrastructure problems, take pride in technical excellence, and want direct ownership of the cloud environment that powers a modern production platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Annual US Hiring Range: $150,000 - $175,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*A candidate’s actual placement within this range will depend on geographic location, work experience, education, and/or skill level.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;#LI-Remote\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;#LI-Hybrid\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why UJET?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Impactful Work:\u0026lt;/strong\u0026gt; Be at the forefront of innovation, directly shaping the future of customer experience.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Dynamic Culture:\u0026lt;/strong\u0026gt; Join a collaborative, inclusive team that values big ideas, creative solutions, and powerful relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Comprehensive Benefits:\u0026lt;/strong\u0026gt; Medical, dental, vision, 401(k) plan, wellness benefits, and more.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;UJET is an Equal Opportunity Employer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;UJET provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compliance Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI Use in Our Hiring Process\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;UJET uses artificial intelligence (AI) technology to assist with the initial review and filtering of job applications against the qualifications listed in this posting. AI does not make hiring decisions, does not conduct interviews, and has no authority to reject or advance a candidate on its own. All application review decisions, candidate screening, and interviews are conducted by members of our human recruiting and hiring teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you would like to request a reasonable accommodation as part of the application process, including an alternative to AI-assisted screening, please contact \u0026lt;a href=\u0026quot;mailto:peopleteam@ujet.cx\u0026quot;\u0026gt;peopleteam@ujet.cx\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Work Authorization \u0026amp;amp; Sponsorship\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applicants must be legally authorized to work in the country in which this position is located, without the need for current or future employer-sponsored visa sponsorship. UJET does not sponsor employment visas for this role.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4007131005,"name":"000001 - Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4002419005,"name":"US - Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/ujet/jobs/4664987005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4420352005,"location":{"name":"Remote, US"},"metadata":[{"id":11911106005,"name":"Job Post URL","value":"https://job-boards.greenhouse.io/ujet/jobs/4664987005","value_type":"url"}],"id":4664987005,"updated_at":"2026-10-26T14:44:52-04:00","requisition_id":"390","title":"Senior Manager, Cloud Infrastructure","company_name":"UJET","first_published":"2026-02-23T11:18:22-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET\u0026#39;s AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more at \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;http://www.ujet.cx/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;http://www.ujet.cx\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot; data-remove-tab-index=\u0026quot;true\u0026quot;\u0026gt;www.ujet.cx\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;The Opportunity\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Lead the team responsible for the production GCP and Kubernetes infrastructure powering our cloud-native SaaS platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Cloud Infrastructure team owns the cloud environment that powers our products, including GCP architecture, networking, Kubernetes infrastructure, infrastructure provisioning, observability foundations, IAM and secrets, infrastructure security primitives, and cloud cost optimization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As Senior Manager, Cloud Infrastructure, you will lead experienced infrastructure engineers, set technical strategy and execution priorities, and own the reliability, security, scalability, and cost efficiency of our underlying cloud environment. You will turn complex infrastructure challenges into clear plans, safe changes, and measurable outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a technical engineering leadership role for someone who has personally built, operated, and troubleshot production cloud infrastructure, including Kubernetes clusters, not just deployed applications into existing clusters. You will not implement every Terraform module or resolve every incident yourself, but you must have the depth to guide senior and staff engineers, question designs, and lead decisions during complex infrastructure failures.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hire, coach, develop, and retain a high-performing team of senior and staff infrastructure engineers; set clear priorities, ownership, expectations, and delivery accountability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the strategy and evolution of the cloud environment, including GCP architecture, networking, Kubernetes infrastructure, infrastructure provisioning, and shared infrastructure services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide technical direction for GCP organization and project architecture, shared networking, VPCs, subnets, firewall rules, routing, Cloud NAT, Cloud DNS, load balancing, IAM, and service connectivity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the technical strategy and operational standards for production Kubernetes/GKE clusters, including provisioning, control-plane and node lifecycle, networking, scheduling, autoscaling, capacity, upgrades, and cluster-level troubleshooting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set engineering standards for Terraform modules, remote state, Git-based reviews, automated validation, infrastructure provisioning, change safety, and reusable infrastructure patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish and evolve infrastructure security foundations including IAM, service accounts, secrets management, network controls, and other cloud security primitives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure teams have strong foundational observability capabilities, including metrics, logging, tracing, and infrastructure monitoring.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive cloud cost efficiency through architecture, capacity planning, resource optimization, and visibility into infrastructure spend.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead major GKE, Kubernetes, networking, and cloud infrastructure upgrades or migrations with explicit plans for testing, compatibility, staged rollout, rollback, blast-radius reduction, and operational readiness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define measurable outcomes for cluster health, upgrade currency, infrastructure reliability, provisioning quality, operational toil, security posture, capacity, and cloud spend; use them to prioritize improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Platform Engineering, SRE, Security, and application engineering teams to establish clear ownership boundaries and provide infrastructure that enables teams to operate effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop senior and staff engineers, providing technical coaching, career development, and opportunities for increased ownership and influence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a culture of systematic debugging, strong design reviews, incident learning, operational ownership, pragmatic decision-making, and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What This Team Owns\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Cloud Infrastructure owns the foundational environment the company runs on, including:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;GCP organization and project structure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cloud networking, VPCs, load balancers, routing, and DNS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Production Kubernetes/GKE cluster architecture, operation, troubleshooting, and lifecycle\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Terraform frameworks, modules, state, automation, and infrastructure provisioning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Base infrastructure observability and telemetry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;IAM and service accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Secrets infrastructure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Infrastructure security primitives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cloud capacity and cost optimization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Infrastructure upgrades and lifecycle management\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The team does \u0026lt;strong\u0026gt;not\u0026lt;/strong\u0026gt; own the applications running in that environment. Application reliability, application deployment workflows, developer tooling, and CI/CD are owned by adjacent engineering teams.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of professional engineering experience in cloud infrastructure, systems engineering, infrastructure platform engineering, SRE, or related disciplines, including substantial direct production infrastructure ownership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of people management experience, including hiring, coaching, performance management, and leading senior-level infrastructure engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated hands-on experience designing, provisioning, operating, and troubleshooting production public-cloud infrastructure; substantial GCP experience strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep working knowledge of cloud networking, including VPCs, subnets, routing, firewalls, NAT, DNS, load balancing, service connectivity, TCP/IP, HTTP(S), and TLS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct production experience administering and troubleshooting Kubernetes clusters, preferably GKE, with understanding of control planes, worker nodes, scheduling, services, ingress, networking, DNS, storage, resource pressure, node pools, and upgrades. Experience limited to deploying applications into Kubernetes is insufficient.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Significant hands-on Terraform experience, including reusable modules, remote state, automation, Git-based workflows, and safe review and deployment of infrastructure changes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and operating highly available, scalable production infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of cloud security fundamentals including IAM, service accounts, secrets management, and infrastructure security controls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading complex infrastructure migrations, upgrades, or architectural changes with significant potential blast radius.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent systems and production troubleshooting judgment across Kubernetes, Linux, networking, DNS, and cloud services; ability to lead teams through difficult root-cause investigations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to make pragmatic technical tradeoffs across reliability, scalability, security, engineering velocity, and cost.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success recruiting, developing, evaluating, and retaining strong infrastructure engineers while delegating meaningful technical ownership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to provide technical leadership to senior and staff-level engineers without needing to personally own every implementation detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills and the ability to work effectively across engineering, security, product, and executive stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience leading teams responsible for large-scale, multi-cluster or multi-region GKE/Kubernetes environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing reusable Terraform frameworks and infrastructure standards used across multiple engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Prometheus, Grafana, centralized logging, infrastructure alerting, tracing, and observability standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience driving meaningful cloud cost optimization initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating infrastructure for SaaS platforms with high availability and scalability requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in environments with strong security and compliance requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience helping define clear organizational boundaries between Cloud Infrastructure, Platform Engineering, SRE, Security, and application engineering.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What Success Looks Like\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;You will build a Cloud Infrastructure organization that senior engineers respect and application teams trust.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Production GKE clusters and GCP networking are resilient, observable, and consistently maintained. Terraform changes are repeatable and reviewed. Major upgrades are planned and executed with controlled risk. Incidents lead to durable fixes. Cloud capacity and spending are understood and managed. Senior and staff engineers operate with autonomy, clear accountability, and strong technical guidance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Most importantly, Cloud Infrastructure provides a stable, secure, and well-automated foundation so product teams can move quickly without needing to become experts in the underlying cloud environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Annual US Hiring Range: $170,000 - $190,000\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot; style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;*A candidate’s actual placement within this range will depend on geographic location, work experience, education, and/or skill level.\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot; style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;#LI-Remote\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why UJET?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Impactful Work:\u0026lt;/strong\u0026gt; Be at the forefront of innovation, directly shaping the future of customer experience.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Dynamic Culture:\u0026lt;/strong\u0026gt; Join a collaborative, inclusive team that values big ideas, creative solutions, and powerful relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Comprehensive Benefits:\u0026lt;/strong\u0026gt; Medical, dental, vision, 401(k) plan, wellness benefits, and more.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;UJET is an Equal Opportunity Employer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;UJET provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compliance Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI Use in Our Hiring Process\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;UJET uses artificial intelligence (AI) technology to assist with the initial review and filtering of job applications against the qualifications listed in this posting. AI does not make hiring decisions, does not conduct interviews, and has no authority to reject or advance a candidate on its own. All application review decisions, candidate screening, and interviews are conducted by members of our human recruiting and hiring teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you would like to request a reasonable accommodation as part of the application process, including an alternative to AI-assisted screening, please contact \u0026lt;a href=\u0026quot;mailto:peopleteam@ujet.cx\u0026quot;\u0026gt;peopleteam@ujet.cx\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Work Authorization \u0026amp;amp; Sponsorship\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applicants must be legally authorized to work in the country in which this position is located, without the need for current or future employer-sponsored visa sponsorship. UJET does not sponsor employment visas for this role.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4007131005,"name":"000001 - Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4002419005,"name":"US - Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/ujet/jobs/4709322005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4442374005,"location":{"name":"Seoul, Korea"},"metadata":[{"id":11911106005,"name":"Job Post URL","value":null,"value_type":"url"}],"id":4709322005,"updated_at":"2026-08-28T14:48:38-04:00","requisition_id":"412","title":"Senior Site Reliability Engineer (SRE)","company_name":"UJET","first_published":"2026-07-07T15:08:11-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET\u0026#39;s AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more at \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;http://www.ujet.cx/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;http://www.ujet.cx\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot; data-remove-tab-index=\u0026quot;true\u0026quot;\u0026gt;www.ujet.cx\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Opportunity\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a Senior Site Reliability Engineer to help build and scale a high-impact SRE function. You’ll be a technical leader on a team responsible for improving system reliability, reducing operational toil, and establishing best practices across engineering.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this position, you’ll design how reliability works in UJET, influence engineering decisions, and build the tooling and processes that make production safer and more predictable.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead efforts to improve system reliability, scalability, and performance across critical services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and implement SLIs/SLOs and error budgets, and use them to guide engineering priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and develop observability systems (metrics, logging, tracing, alerting) that produce actionable alerts and data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead complex incident response, acting as incident commander when needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct postmortems focused on systemic causes rather than individual fault, and ensure corrective actions from those reviews are completed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and eliminate \u0026lt;strong\u0026gt;toil\u0026lt;/strong\u0026gt; through automation, tooling, and improved workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with product and platform teams on architecture decisions, production readiness, and designing systems that recover from failure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build reusable systems and “paved roads” that make it easier for teams to operate their services reliably\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor other engineers and raise the overall operational maturity of the organization\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Must be a South Korean citizen or currently reside in South Korea with a valid work visa\u0026lt;br\u0026gt;6-10+ years of experience in SRE, infrastructure, or backend systems engineering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience of owning reliability outcomes for complex, distributed systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience with cloud infrastructure (AWS, GCP, or Azure) and production-scale systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of observability, incident management, and system performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in at least one programming language (e.g., Go, Python, Java) with a focus on automation and tooling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to change how other teams work without having managerial authority over them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong competency in making clear decisions during incidents by following a defined process without reacting emotionally.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stand Out Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience building or scaling SRE practices (SLOs, incident frameworks, on-call models)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Kubernetes/container orchestration experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Infrastructure as Code (Terraform, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with high-growth or scaling systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in performance engineering or capacity planning\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Success Criteria\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Critical services have clear, meaningful SLOs that drive engineering decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Alerts are actionable; irrelevant alerts are reduced; on-call workload is manageable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Incidents are handled efficiently, and repeat issues decline over time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engineering teams adopt reliability best practices with minimal friction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Toil is actively reduced through automation and better system design\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Position Context\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is an early position in the company\u0026#39;s SRE function. You will have direct input into how reliability standards and practices are established, which forms the foundation on which product engineering builds. UJET is \u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;changing\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt; how companies deliver customer experience, and product engineering is building the platform that makes that possible. The reliability of that infrastructure is what allows it to operate at the scale and consistency that transformation requires.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Position Annual Range:\u0026lt;/strong\u0026gt; $60,000 - $100,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*A candidate’s actual placement within this range will depend on geographic location, work experience, education, and/or skill level.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why UJET?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Impactful Work:\u0026lt;/strong\u0026gt; Be at the forefront of innovation, directly shaping the future of customer experience.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Dynamic Culture:\u0026lt;/strong\u0026gt; Join a collaborative, inclusive team that values big ideas, creative solutions, and powerful relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Comprehensive Benefits:\u0026lt;/strong\u0026gt; Medical, dental, vision, 401(k) plan, wellness benefits, and more.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;UJET is an Equal Opportunity Employer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;UJET provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compliance Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI Use in Our Hiring Process\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;UJET uses artificial intelligence (AI) technology to assist with the initial review and filtering of job applications against the qualifications listed in this posting. AI does not make hiring decisions, does not conduct interviews, and has no authority to reject or advance a candidate on its own. All application review decisions, candidate screening, and interviews are conducted by members of our human recruiting and hiring teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you would like to request a reasonable accommodation as part of the application process, including an alternative to AI-assisted screening, please contact \u0026lt;a href=\u0026quot;mailto:peopleteam@ujet.cx\u0026quot;\u0026gt;peopleteam@ujet.cx\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Work Authorization \u0026amp;amp; Sponsorship\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applicants must be legally authorized to work in the country in which this position is located, without the need for current or future employer-sponsored visa sponsorship. UJET does not sponsor employment visas for this role.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4007131005,"name":"000001 - Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4003663005,"name":"South Korea - Remote","location":null,"child_ids":[],"parent_id":null},{"id":4059769005,"name":"South Korea - Seoul","location":"Seoul, Seoul, South Korea","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/ujet/jobs/4736284005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4455509005,"location":{"name":"Porto, Portugal"},"metadata":[{"id":11911106005,"name":"Job Post URL","value":null,"value_type":"url"}],"id":4736284005,"updated_at":"2026-10-27T13:29:35-04:00","requisition_id":"430","title":"Senior Software Engineer - Fullstack","company_name":"UJET","first_published":"2026-10-27T13:29:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET\u0026#39;s AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more at \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;http://www.ujet.cx/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;http://www.ujet.cx\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot; data-remove-tab-index=\u0026quot;true\u0026quot;\u0026gt;www.ujet.cx\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;Opportunity\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;UJET is searching for a Senior Software Engineer (Fullstack) to join our growing team! The ideal candidate is an experienced fullstack engineer who owns epics and features of significant complexity end-to-end across the frontend and backend, and who is meticulous with code style and quality. As a Senior engineer, you will define and execute against timelines, resources, and other constraints, break epics down into tickets, and mentor our L1 and L2 engineers. You are a strong practitioner of AI-driven development — using AI coding tools and agents to accelerate your own delivery while upholding our quality bar.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Responsibilities\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own epics and deliver features, services, and refactors of significant complexity across product software engineering — from ticket breakdown through deployment and post-release validation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and execute against timelines, resources, and other constraints, flagging risks and trade-offs early\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Break down epics into well-scoped tickets and sequence the work with your team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Become the SME for one or more areas of your team\u0026#39;s domain and a dependable go-to person within the team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and build fullstack features and services with high availability, low latency, and auto scalability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Author and review technical design documents (TDDs); design service boundaries, data models, and APIs balancing simplicity, performance, and extensibility\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with PM, Design, QA, PMO, and SRE through the full software development lifecycle, participating in planning, estimation, and prioritization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write idiomatic, well-tested code and provide thoughtful code reviews that uphold engineering standards across the codebase\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain unit, integration, and contract tests; instrument logging, metrics, and tracing so systems are observable in production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in the on-call rotation; triage, mitigate, and document production incidents and drive follow-up actions from postmortems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and pay down technical debt, modernizing legacy code to protect long-term maintainability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI coding assistants and agentic workflows to accelerate delivery, applying our team guardrails and quality standards to anything they produce\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor L1 and L2 engineers, contribute to onboarding docs, and share knowledge through brown-bags, internal talks, and architecture reviews\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate openly and transparently, and raise the quality of bug tracking and reporting within your team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Requirements\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years\u0026#39; experience in software development, with solid fullstack (frontend and backend) development experience and a track record of owning epics or features of significant complexity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have strong foundational knowledge of modern, distributed computing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You understand the performance characteristics of the services you own and can reason about them quantitatively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working experience around a breadth of datastores including MySQL, NoSQL, Redis or Elasticsearch\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Efficiency in software best practice and tools like Git, Docker, CI, 12factor, etc\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working within a microservice architecture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of writing optimal code across the stack, including at least one backend language (Java, Go, Ruby, Python) and a modern frontend framework (e.g., React, Angular)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on proficiency with AI-driven development — AI coding assistants and agentic workflows (e.g., Claude, Copilot, Cursor) — with the judgment to apply them effectively while upholding code quality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience mentoring less experienced engineers and collaborating cross-functionally in a fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s Degree in Computer Science or equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Please note that this position requires 2 days worked in office in Porto, Portugal weekly.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;Portugal Hiring Range: €60,000 - €70,000 Annually\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;\u0026lt;em\u0026gt;*A candidate’s actual placement within this range will depend on geographic location, work experience, education, and/or skill level.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;#LI-Hybrid\u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why UJET?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Impactful Work:\u0026lt;/strong\u0026gt; Be at the forefront of innovation, directly shaping the future of customer experience.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Dynamic Culture:\u0026lt;/strong\u0026gt; Join a collaborative, inclusive team that values big ideas, creative solutions, and powerful relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Comprehensive Benefits:\u0026lt;/strong\u0026gt; Medical, dental, vision, 401(k) plan, wellness benefits, and more.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;UJET is an Equal Opportunity Employer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;UJET provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compliance Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI Use in Our Hiring Process\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;UJET uses artificial intelligence (AI) technology to assist with the initial review and filtering of job applications against the qualifications listed in this posting. AI does not make hiring decisions, does not conduct interviews, and has no authority to reject or advance a candidate on its own. All application review decisions, candidate screening, and interviews are conducted by members of our human recruiting and hiring teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you would like to request a reasonable accommodation as part of the application process, including an alternative to AI-assisted screening, please contact \u0026lt;a href=\u0026quot;mailto:peopleteam@ujet.cx\u0026quot;\u0026gt;peopleteam@ujet.cx\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Work Authorization \u0026amp;amp; Sponsorship\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applicants must be legally authorized to work in the country in which this position is located, without the need for current or future employer-sponsored visa sponsorship. UJET does not sponsor employment visas for this role.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4007131005,"name":"000001 - Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4051434005,"name":"Portugal - Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null}],"meta":{"total":9}}