{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/ujet/jobs/4011657005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":null,"location":{"name":"Remote - US"},"metadata":[{"id":11911106005,"name":"Job Post URL","value":null,"value_type":"url"}],"id":4011657005,"updated_at":"2026-04-24T18:38:12-04:00","requisition_id":null,"title":"General Application","company_name":"UJET","first_published":"2022-04-15T14:43:44-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET\u0026#39;s AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more at \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;http://www.ujet.cx/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;http://www.ujet.cx\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot; data-remove-tab-index=\u0026quot;true\u0026quot;\u0026gt;www.ujet.cx\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;If you do not see an opening that matches your skills and experience, feel free to send along your resume and we will reach out should an opportunity matching your skills and experience become available.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;UJET is an Equal Opportunity Employer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;UJET provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compliance Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why UJET?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Impactful Work:\u0026lt;/strong\u0026gt; Be at the forefront of innovation, directly shaping the future of customer experience.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Dynamic Culture:\u0026lt;/strong\u0026gt; Join a collaborative, inclusive team that values big ideas, creative solutions, and powerful relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Comprehensive Benefits:\u0026lt;/strong\u0026gt; Medical, dental, vision, 401(k) plan, commuter benefits, and more.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;/div\u0026gt;","departments":[],"offices":[]},{"absolute_url":"https://job-boards.greenhouse.io/ujet/jobs/4587517005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4384119005,"location":{"name":"Porto, Portugal"},"metadata":[{"id":11911106005,"name":"Job Post URL","value":null,"value_type":"url"}],"id":4587517005,"updated_at":"2026-04-24T18:38:12-04:00","requisition_id":"339","title":"Product Manager - CCaaS Services","company_name":"UJET","first_published":"2025-07-29T14:58:24-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET\u0026#39;s AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more at \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;http://www.ujet.cx/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;http://www.ujet.cx\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot; data-remove-tab-index=\u0026quot;true\u0026quot;\u0026gt;www.ujet.cx\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Opportunity\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;UJET is seeking a Product Manager to drive the direction of our products and services by collaborating closely with Customer Service Managers, UX Designers, Engineers, Data Science team, QA and other Product Managers. The Product Manager will play an integral role in building the product vision with our customer’s needs in mind. This role will have critical responsibilities in defining, managing and shipping high quality new products and features with industry best user experience. The Product Team works closely with diverse, cross-functional teams and is exposed to product applications for a variety of market verticals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Evolve feature concepts into detailed product requirements and specifications, through in depth product ideation, market research, feature evaluation, use case and target audience definition, goal and scope definition\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with stakeholders, user experience, engineering leads and other product managers to refine project scope, requirement details and prepare cross functional team to new projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage requirements and collaborating with design, engineering, quality assurance and go-to-market teams to ship new features, enhancements, and products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the key authority and point of contact for project development concepts, business strategy and business models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage multiple projects from concept to release; ensuring product requirements are well defined and understood by the entire project team, holding scrum meetings and ensuring the project fulfills defined specifications and goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Study and evaluate assigned area of UJET’s product features, from actual use by primary user groups, prospect and customer feedback, and working with Customer Service to\u0026amp;nbsp; recommending new features or enhancements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Compile, analyze, and interpret quantitative and qualitative customer feedback and market research data, evaluating product fit, proposing and defining new feature enhancements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extract problem definitions, models, and constraints to help UJET build better products while dealing with ambiguous problems, limited resources and timelines\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Present and review new features within company, with Marketing and Sales teams and customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and update product documentation ranging from data dictionary, product overviews, to detailed user guides\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform post launch feature user testing with end users and compile responses into a summary report highlighting areas of success and more importantly improvement opportunities\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of product management experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 1 year of experience developing new and evolving features for SaaS platforms.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid agile and iterative software product development experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience successfully managing complex web and mobile app projects from inception to launch.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to define new concepts and features and take these from inception to launch for customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of leading cross-functional teams to successfully launch commercial products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical, problem-solving and organizational skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong leadership and interpersonal skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent oral and writing communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial spirit\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BA/BS degree in computer science or a related technical field, or equivalent practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;Annual PT Hiring Range: €50,000 - €65,000\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;\u0026lt;em\u0026gt;*A candidate’s actual placement within this range will depend on geographic location, work experience, education, and/or skill level.\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;UJET is an Equal Opportunity Employer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;UJET provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compliance Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why UJET?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Impactful Work:\u0026lt;/strong\u0026gt; Be at the forefront of innovation, directly shaping the future of customer experience.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Dynamic Culture:\u0026lt;/strong\u0026gt; Join a collaborative, inclusive team that values big ideas, creative solutions, and powerful relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Comprehensive Benefits:\u0026lt;/strong\u0026gt; Medical, dental, vision, 401(k) plan, commuter benefits, and more.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4007135005,"name":"000002 - Product","child_ids":[],"parent_id":null}],"offices":[{"id":4051434005,"name":"Portugal - Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/ujet/jobs/4664987005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4420352005,"location":{"name":"Remote, US"},"metadata":[{"id":11911106005,"name":"Job Post URL","value":"https://job-boards.greenhouse.io/ujet/jobs/4664987005","value_type":"url"}],"id":4664987005,"updated_at":"2026-06-03T12:12:37-04:00","requisition_id":"390","title":"Senior Manager, Core Infrastructure","company_name":"UJET","first_published":"2026-02-23T11:18:22-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET\u0026#39;s AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more at \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;http://www.ujet.cx/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;http://www.ujet.cx\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot; data-remove-tab-index=\u0026quot;true\u0026quot;\u0026gt;www.ujet.cx\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Opportunity:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Lead UJET’s Core Infrastructure team and shape the backbone of our cloud-native CCaaS platform. You’ll drive the strategy and execution for GCP orgs, networking, compute, base images, Terraform frameworks, and upgrades.\u0026amp;nbsp; Building scalable, reliable infrastructure that empowers all engineering teams and impacts millions of users.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Lead and grow the Core Infrastructure team, setting vision, priorities, and execution for foundational cloud services.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Own the design, deployment, and operation of shared cloud primitives: GCP orgs \u0026amp;amp; folders, networking, load balancers, compute, base images, Terraform frameworks, and upgrades.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Define and enforce best practices for scalability, security, observability, and maintainability across the cloud platform.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Partner with product and engineering teams to enable fast, safe, and reliable development and deployment workflows.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Drive continuous improvement in processes, automation, and infrastructure reliability.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Mentor and develop team members, fostering a culture of ownership, collaboration, and technical excellence.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;5+ years of experience in cloud infrastructure engineering, with at least 2 years in a leadership or management role.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Strong expertise in GCP, including organization/folder structure, networking, compute, load balancing, and IAM.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Hands-on experience with IaC tools (Terraform).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Proven track record of designing and operating scalable, reliable cloud systems.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Strong leadership, communication, and team-building skills.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Ability to balance strategic thinking with hands-on technical understanding.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Experience base image management, and automated upgrades.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Familiarity with multi-cloud or hybrid cloud environments.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Knowledge of security best practices in cloud infrastructure.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Experience in high-growth, fast-moving technology companies, preferably in SaaS or CCaaS.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Comfort working cross-functionally with product, engineering, and operations teams.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Annual US Hiring Range: $170,000 - $190,000\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot; style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;*A candidate’s actual placement within this range will depend on geographic location, work experience, education, and/or skill level.\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot; style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;#LI-Remote\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;UJET is an Equal Opportunity Employer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;UJET provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compliance Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why UJET?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Impactful Work:\u0026lt;/strong\u0026gt; Be at the forefront of innovation, directly shaping the future of customer experience.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Dynamic Culture:\u0026lt;/strong\u0026gt; Join a collaborative, inclusive team that values big ideas, creative solutions, and powerful relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Comprehensive Benefits:\u0026lt;/strong\u0026gt; Medical, dental, vision, 401(k) plan, commuter benefits, and more.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4007131005,"name":"000001 - Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4002419005,"name":"US - Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/ujet/jobs/4683653005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4429848005,"location":{"name":"Austin, TX, US; Remote, US; San Francisco, CA, US"},"metadata":[{"id":11911106005,"name":"Job Post URL","value":null,"value_type":"url"}],"id":4683653005,"updated_at":"2026-04-24T18:38:12-04:00","requisition_id":"404","title":"Senior Site Reliability Engineer","company_name":"UJET","first_published":"2026-04-17T16:42:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET\u0026#39;s AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more at \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;http://www.ujet.cx/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;http://www.ujet.cx\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot; data-remove-tab-index=\u0026quot;true\u0026quot;\u0026gt;www.ujet.cx\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Position Overview\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a Senior Site Reliability Engineer to help build and scale a high-impact SRE function. You’ll be a technical leader on a team responsible for improving system reliability, reducing operational toil, and establishing best practices across engineering.bIn this position, you’ll design how reliability works in UJET, influence engineering decisions, and build the tooling and processes that make production safer and more predictable.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead efforts to improve system reliability, scalability, and performance across critical services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and implement SLIs/SLOs and error budgets, and use them to guide engineering priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and develop observability systems (metrics, logging, tracing, alerting) that produce actionable alerts and data with minimal noise\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead complex incident response, acting as incident commander when needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct postmortems focused on systemic causes rather than individual fault, and ensure corrective actions from those reviews are completed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and eliminate toil through automation, tooling, and improved workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with product and platform teams on architecture decisions, production readiness, and designing systems that recover from failure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build reusable systems and “paved roads” that make it easier for teams to operate their services reliably\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor other engineers and raise the overall operational maturity of the organization\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6 - 10+ years of experience in SRE, infrastructure, or backend systems engineering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience of owning reliability outcomes for complex, distributed systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience with cloud infrastructure (AWS, GCP, or Azure) and production-scale systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of observability, incident management, and system performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in at least one programming language (e.g., Go, Python, Java) with a focus on automation and tooling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to change how other teams work without having managerial authority over them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong competency in making clear decisions during incidents by following a defined process without reacting emotionally.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Nice to Have\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience building or scaling SRE practices (SLOs, incident frameworks, on-call models)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Kubernetes/container orchestration experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Infrastructure as Code (Terraform, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with high-growth or scaling systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in performance engineering or capacity planning\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Success Criteria\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Critical services have clear, meaningful SLOs that drive engineering decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Alerts are actionable; irrelevant alerts are reduced; on-call workload is manageable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Incidents are handled efficiently, and repeat issues decline over time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engineering teams adopt reliability best practices with minimal friction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Toil is actively reduced through automation and better system design\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Position Context\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;This is an early position in the company\u0026#39;s SRE function. You will have direct input into how reliability standards and practices are established, which forms the foundation on which product engineering builds. UJET is \u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;changing\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt; how companies deliver customer experience, and product engineering is building the platform that makes that possible. The reliability of that infrastructure is what allows it to operate at the scale and consistency that transformation requires.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Annual US Hiring Range: $100,000 - $120,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*A candidate’s actual placement within this range will depend on geographic location, work experience, education, and/or skill level.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#\u0026lt;em\u0026gt;LI-Remote\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;#LI-Hybrid\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;UJET is an Equal Opportunity Employer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;UJET provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compliance Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why UJET?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Impactful Work:\u0026lt;/strong\u0026gt; Be at the forefront of innovation, directly shaping the future of customer experience.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Dynamic Culture:\u0026lt;/strong\u0026gt; Join a collaborative, inclusive team that values big ideas, creative solutions, and powerful relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Comprehensive Benefits:\u0026lt;/strong\u0026gt; Medical, dental, vision, 401(k) plan, commuter benefits, and more.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4007131005,"name":"000001 - Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4002419005,"name":"US - Remote","location":null,"child_ids":[],"parent_id":null}]}],"meta":{"total":4}}